PPM Samsung

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[Type text] CASE STUDY OF SAMSUNG SRN:PES1202201925

K.REECHA

In the middle of the 1970s, Samsung began investing in development and shipbuilding projects as
well as electronic sector.

STRATEGIC PLANNING OF SAMSUNG

One of the top brands within the consumer electronics sector is Samsung. The business has been
concentrating on the activities that have the most chance of producing fruitful outcomes. The R&D
division of the business employees a wide range of strategies and tactics in response to the shifting
demands of the world's consumers. The consumer needs are put into action at the period of strategy
and planning. The evaluation of the international business environment, the identification of goals,
and performance analysis are some of the specific acts that define the strategic formulation phase.

The organisational structure of Samsung is created to encourage technological innovation across the
company. The company’s strategies are centred on technological innovation, as evidenced by the
quick advancement of mobile phones and other goods.

It hires the employees based on the merit system. This promotes the company to reach their
respective goals in time. It also maintain a better relationship with employees and other higher
authority. With its unique leading Samsung made a brand image globally.

CONTROLLING THE ORGANIZATTION

Here the managers have tasks that include training the employees. Managers have the right to take
hard decisions in tough times. They can also fire an employee when they are not satisfied in their
work. Samsung has a record of managing hard times in past few years. Samsung also made the
decision to hire additional engineers and managers to support their teams.

PROBLEMS FACED BY SAMSUNG

GALAXY NOTE 7 :

After receiving complaints that some of its high end galaxy note 7 phones were catching fire
Samsung permanently stopped producing them. Samsung lost the brand image and consumers trust
due to this incident. The company shares dropped when announced the production of Note 7 is
going to be stopped. This incidents of Note 7 made consumers to switch their products.

WASHING MACHINES:

According to US safety commission reports , Samsung washing machines are vibrating, exploding
automatically and catching fire due to heavy load. Samsung was urged by the US Safety Commission
to look into these issues. Samsung also provided discount coupons for the purchase of additional
washing machines to its customers.

SUGGESTIONS:

In the sphere of technology, the quality assurance procedure is even more crucial. When a business
employs talented and intelligent designers to develop goods, they shouldn't disregard the stages of
the product life cycle. A component of product development should be the manufacturing process.
The business should first await confirmation.

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