Bagde

Coaching
del curso Fundamentals
Course
Miguel Lardizábal
 Welcome
to the course!
 Flow of modules

1. Coaching: what it is & what it’s not

2. The coach skillset
3. How to design a coaching program
4. The coaching session
5. Coaching as a business
Methodology

Watch Reflect Change

To succeed

15 min/day Action
Challenge time
Click on Class 2
 Support
communication
& feedback
Coaching: what it is & what it’s not
 Know yourself
to improve yourself
Sensitive line

Defensive attitude Attack the giver

Support communication
Quality of information

Verifiable Controllable Predictable

Introspection

Ícono

Sleep on it
Feedback
is a gift
 Wrapping paper

● Specific
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● Descriptive

● Bidirectional

● Oriented to the
challenge
 Content

● Things to keep Espacio para imagen

● Things to improve
 The coach as
a professional
feedback giver
Challenge time
Train yourself
 Coaching vs. other
learning experiences
Coaching: what it is & what it’s not
Techy or behaviory?
Professional development

Hard skills Soft skills

Professional development

Training Critical scenarios

Courses Role plays
Simulations Coaching
 Coaching
The suit that suits you
The coaching experience

Specific Personalized Coachee

program learning driven
Types of coaching

Life Soft skills Ontological

 Challenge time
How much do you
know?
Is coaching right
for me?
Coaching: what it is & what it’s not
 Will I learn
through coaching?
Conditions for learning

Challenge Guide Enroll

 Mindset for learning

Hard work Learner Re-shape

Is this coach
right for me?
A good coaching program

Content Methodology Metrics

 How to choose a coach

Knowledge Reputation Chemistry

 Challenge time
Is coaching right for me?
 How to know if
I can be a coach
Coaching: what it is & what it’s not
 The path
of the coach
Three paths

Expert Educator Helper

 A day in
the life of...

● Research
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● Prepare
● Coach
● Sell
● Demo
Have you found yourself…?

Giving advice
Receiving good feedback
Being referred
 Challenge time
Am I coach material?
Expert Knowledge
The coach skillset
 There’s something
you know of
more than many others
 Your
competencies

● Conflict resolution
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● Active listening
● Motivating teams
● Public speaking
● Photography
Your knowledge
in a concept map
 Concept Maps

represent

is Organized
Knowledge
is
is
Context
includes Dependent
combine
Concepts to form Propositions
necessary for Associated
Feelings
are are or Affect
include
are
Perceived maybe
Regularities Labeled Hierarchically Effective
Structured Teaching
Crosslinks
in being with
with aids begins Effective
Symbols Words with Learning
Events Objects
(Happenings) (Things) show
Creativity
needed
to see
Interrelationships

Different Map
Infants between
Segments
 Example of conflict
resolution

REASONS
BETTER

IS REJECTED IS APPRECIATED

NEED AIM AT
WIN-WIN

TYPE WIN-LOSE

Information
asymmetry
Challenge time
What are you
an expert on?
Emotional intelligence

The coach skillset

 Know yourself
Behave yourself
Show empathy
Be kind
Emotional intelligence

Self-awareness Empathy

Self-regulation Social skills

A coach’s agenda

Listen Make
suggestions
 Challenge time
Who’s emotionally
intelligent at home?
Professional
experience
The coach skillset
 What is it you
coach on again?
The sources of knowledge

Studies Experience
 Experience

● Challenge
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● Promotion
● Independence
● Balance
● Stability
Three paths

Technical Conceptual Human

 Being an
educator

● Socratic questioning
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● Multiple
intelligences

● Bloom’s taxonomy
 Socratic
questioning

● Content Espacio para imagen

● Process

● Person
Multiple intelligences

Music Body
Smart Smart

Picture People
Smart Smart
MULTIPLE
INTELLIGENCES
Self Word
Smart Smart

Nature Logic
Smart Smart
Bloom’s taxonomy

Produce new or original work Design, assemble, construct,

create conjecture, develop, author, investigate

Justify a stand or decision Appraise, argue, defend, judge, select,

evaluate support, value, critique, weigh

Draw connections among ideas Differentiate, organize,

analyze relate, compare, contrast, distinguish, examine

Use information in new situations Execute, implement,

apply solve, use, demonstrate, interpret, operate

Explain ideas or concepts Classify, describe,

understand discuss, explain, identify, recognize, report

Recall facts and basic concepts

remember Define, list, memorize, repeat, state
 Challenge time
What are you doing today
to gain experience?
Reputation

The coach skillset

 Who are you and
why should I hire you?
 Reputation

● Experience in
○ setting
○ role Espacio para imagen
○ industry

● Methodology

● Other clients

● Value
 Three sources

Testimonials Brand Currency

Challenge time
Build your rep
Ready to coach
or be coached?
The coach skillset
Early decision:
give or receive?
 Checklist for a coach

Rate each dimension (0-10)

● Expert knowledge
● Methodology
● Professional experience
● Reputation
● Chemistry
 Checklist for yourself
as a coach

Rate each dimension (0-10)

● Expert knowledge
● Emotional intelligence
● Methodology
● Professional experience
● Reputation
 Challenge time
Share your findings
Building a theoretical
framework
How to design a coaching program
Write & be systematic
about what you know
 Work your
magic

● Your bits are like

cards
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● Have many cards at

your disposal

● Be ready to draw the

right one
 Example of a concept map

REASONS
BETTER

IS REJECTED IS APPRECIATED

NEED AIM AT
WIN-WIN

TYPE WIN-LOSE

Information
asymmetry
 50 questions

● What is conflict management?

● What do employees think about conflict resolution?
● Why should I learn conflict management?
● Why do I feel overpowered when I want to solve a
problem with my boss?
● Why do I get so nervous when
I want to address an issue with a colleague?
 Challenge time
Share your map or
share your questions
 Designing an
assessment
How to design a coaching program
If you can’t measure it
you can’t improve it
Assessment

Reliable Valid Feasible

How to assess

Problem True/ Likert

solving False
 Feasibility

Interesting Grade Evolution

 Example - Likert
Strongly Strongly
Disagree Undecided Agree
disagree Agree
(1) (2) (3) (4) (5)

1. I hate conflict
2. I always win when there’s conflict
3. I can pinpoint the source of the conflicts I’m in
4. I care about the relationship more
than about winning
 Challenge time
Write a 5 question
assessment
Interpret the results
through a report
How to design a coaching program
It’s a beautiful path
Come and take
the first step
 The report

Methodology Strengths & Solution

improvement
areas
Be transparent

List Radar chart

 Examples
Strengths Improvement areas
● Shows assertive ● Rejects conflict
behavior ● Only uses one conflict
● Identifies where resolution style
there is conflict
 Challenge time
Make your own report
Build rapport with
session zero
How to design a coaching program
Enough paper
Let’s get down
to business!
 Building
rapport

● Inquire objectives
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● Discuss findings
● Agree on calendar
● Share
responsibilities
● State ground rules
 Challenge time
Conduct your session zero
Plan and conduct
a coaching session
How to design a coaching program
Ok, I’m sold
Now what?
 What’s
coaching like?

● Assess the
challenge Espacio para imagen

● Brainstorm
alternatives

● Craft a solution
 Challenge time
Learn your A, B, C
with a coachee
Measure the final
result
How to design a coaching program
So… how’d I do?
Time to spread
my wings
 The finite life
of coaching

● Measure progress
● Have coachee Espacio para imagen
reflect back
● Inspire
● Let go
● Redefine
relationship
 Challenge time
How would you end it?
 Connecting
with your client
The coaching session
 Less talking
Start walking
Project: Building My First
Coaching Session

Prepare Execute Get feedback

& film
Prepare

Topic Person Question

5-step session
1 2 3

Connect Listen Redefine

4 5

Brainstorm Task
Connect strongly
like good WiFi
 1. Connect

Methodology Confidentiality Authenticity

 Challenge time
Prep how to connect
Empathetic listening

The coaching session

You got two ears
for a reason
 What to
listen for

● Facts
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● Meanings

● Emotions
 Examples

“I started my job two months ago”

“My company sells perfume”

“I should know more about my job”

“People at the office work super hard”

“My manager does not like me”

“I hate being told what to do”
 2. Listen

● Ask a lot of open questions

● Reduce CTT (coach talking time)
● Categorize what you hear
● Take notes
● Do not judge
 Challenge time
Prep your questions
Redefine the challenge

The coaching session

 From victim
to responsible
 The victim
syndrome

● Being attacked
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● Being accused

● Past mistakes

● Enemies
 Transform the semantics

FROM TO
“I am a failure as a leader” “I need to give better
instructions”
“My manager wants “I need to ask for more help
impossible things from me” when accepting a new
project”

“My colleague is a pain in the “I need to improve my

neck” conflict management skills”
 3. Redefine the challenge

● Use the proper action verbs

● Focus on future behavior

 Challenge time
do not fall in the trap
Brainstorm solutions

The coaching session

Generate 99 bad ideas
before committing
 4. Lead the
brainstorm

● Consider extremes
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● Help generate 99
bad ideas
● Become a sounding
board
● Do not judge
Challenge time
99? Yes, 99
Give the right tasks
The coaching session
What’s in my mind
creates my reality
 The self-fulfilling
prophecy

Pygmalion effect
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● Managers
● Parents
● Teachers
● Coaches
 5. Give a task

● Be ethical

● Empower the coachee

● Integrate the learning

● Make it measurable
 Challenge time
Challenge your coachee
 Project:
Building my first
coaching session
The coaching session
 Less talking
Start walking
This module’s project

Prepare Execute Get feedback

& film
Prepare

Topic Person Question

 Film yourself - Get feedback

● Follow the 5-step model

● 5-10 minutes
● Share the session
● Share your favorite part
● Share the feedback you got
Challenge time
Ready? Go
The coach mindset
Coaching as a business
 Fake it
till you make it
Sources of authority

Expertise Information Legitimacy

 Challenge time
Write the narrative
of you
Creating content

Coaching as a business
Learn & teach
share & show
 You, the author

Books Blogs Live events

Articles Videos Conferences
Publications Podcasts Webinars
Challenge time
Brag a bit
What’s the right
business model?
Coaching as a business
Create, market
sell & coach
 Team up!

Standardize Communicate
Protect Productize
Renew Set prices

Create Market

Budget Operate
Collect Train
Pay vendors Replicate

Sell Coach
 Challenge time
Partners? Pricing?
Conclusions

Coaching fundamentals
 Ok, folks
It’s a wrap!
 Flow of modules

● Coaching: what it is & what it’s not

● The coach skillset
● How to design a coaching program
● The coaching session
● Coaching as a business
Reflect

What did you like? What was useful?

Challenge time
Share the love
Be the coach