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1.iaw-Qa-Ops01 Flight Ops

The document is a flight operations audit checklist that assesses an operator's compliance with regulations and standards regarding their organization structure, management of flight operations, documentation processes, and policies. It contains 14 sections evaluating areas like the operator's authorization documents, coordination between departments, operational documentation availability and updating, and distribution of manuals and directives. The audit examines whether the operator has adequate oversight of flight operations and ensures all required documentation is current and accessible to personnel.

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Alberto Terán
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© © All Rights Reserved
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0% found this document useful (0 votes)
163 views

1.iaw-Qa-Ops01 Flight Ops

The document is a flight operations audit checklist that assesses an operator's compliance with regulations and standards regarding their organization structure, management of flight operations, documentation processes, and policies. It contains 14 sections evaluating areas like the operator's authorization documents, coordination between departments, operational documentation availability and updating, and distribution of manuals and directives. The audit examines whether the operator has adequate oversight of flight operations and ensures all required documentation is current and accessible to personnel.

Uploaded by

Alberto Terán
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 18

FLIGHT OPERATIONS AUDIT IA-QA-OPS001

Audit Ref: Audit date: Audit Loc:


Auditees:
Auditors:
Company Procedure Ref. :
Company Manuals Ref. :

CHECKED
ORGANIZATION STRUCTURE MANAGEMENT SAFISFACTORY UNSATISFACTORY
1. The AOC and/or associated documents include:
(i) Date of issue and period of validity
(ii) Description and Types of operations authorized.
(iii) Types of aircraft authorized for use
(iv) Authorized areas of operation or authorized routes
(v) Exemptions, deviations and waivers (listed by name)
(vi) Special authorizations (as applicable)
 Low Visibility take-off (LVTO)
 CAT-II
 GPS approaches
 ETOPs
 RVSM
 MNPS
 RNAVP/RNP
 PRNAV
 Dangerous goods
2. Is there an adequate organization, method of control and
supervision of Flight Operations, as approved by ICAA?
3. All relevant functions are defined with details of responsibilities?.
Functions relevant to Flight Operations are:
(i) Flight Operations General management
(ii) Human Resources management
(iii) Documentation management
(iv) Fleet Line Operations management
(v) Flight crew training management
(vi) Technical operations
(vii) Flight crew Scheduling and Roster
(viii) Flight Safety
(ix) Quality assurance
(x) Operations Control
(xi) Flight Dispatch
(xii) Security
4. Personnel assigned to management positions are in accordance
with the Authority requirements?
5. Coordination within Flight Operations with respect to safety and
fleet configuration issues should include:
(i) Line Operations policies, rules, instructions and procedures.
(ii) Flight crew training.
(iii) Technical operations material
 Performance
 Navigation
 Fleet configuration
 Equipment (Cockpit layout, MEL/CDL, others)
6. Coordination with respect to safety issues between Flight

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

Operations and the Following (as appropriate):


(i) Flight Safety
(ii) Cabin crew
(iii) Engineering and maintenance
(iv) Flight Dispatch/Operational control
(v) Human resources
(vi) Ground Handling, cargo and Dangerous Goods
(vii) Manufacturers (AFM, FCOM, operationsl and safety
communication).
(viii) Regulatory agencies
Coordination includes:
(i) Line operations policies, rules, instructions and procedures.
(ii) Flight crew training
(iii) Technical operations material:
 Performance.
 Navigation
 Fleet configuration and equipment (Cockpit layout,
MEL/CDL)
7. Continuous surveillance of Flight Operations shall be exercised in
order to ensure that required standards are maintained.
Such surveillance shall be accomplished through an internal audit
process, an internal review process or an internal survey of
personnel at regular planned intervals.
8. Flight Operations shall have documented standards for Dangerous
Goods including:
(i) General policies and procedures
(ii) Flight Crew acceptance requirements
(iii) Emergency response procedures
9. Flight Operations (operator not authorised to carry dangerous
goods) shall have documented standards for dangerous goods
including emergency response procedures.
10. A policy regarding the use of alcohol and psychoactive substances
by flight crew members. The policy shall:
(i) Prohibit the exercise of duties while under the influence of
alcohol or psychoactive substances.
(ii) Prohibit the problematic use of alcohol or psychoactive
substances
(iii) Require that all flight crew members who are identified as
engaging in any of problematic substances are removed from
safety critical functions
(iv) Conform ICAA-20 regulations
11. A policy should be published regarding the reinstatement of crew
members removed from duty because of problematic use of
psychoactive substances: (reinstatement to safety critical duties is
possible after cessation of the problematic use and upon
determination that continued performance is unlikely to jeopardize
safety.)
12. A policy regarding the deliberate violation of company operational
safety standards by Flight Operations personnel.

CHECKED (X)

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

This section refers to the document updating and distribution


SATISFACTORY UNSATISFACTORY
processes, not the actual policies, procedures, etc.
1. The availability of operational documentation for Flight Operations
that consists of
(i) Regulatory documents
(ii) Manufacturers manual and documents
(iii) Operations Manual and flight crew bulletins (Directives)
2. The regulatory documents shall include:
(i) State regulations
(ii) ICAO Annexes and other publications, as applicable.
(iii) Other regulations, as required by operations.
(iv) Airworthiness directives.
(v) Aeronautical Information Publications, including NOTAMS and
ATS Flight Plan
3. The manufacturer’s document shall include:
(i) Manufacturer´s aircraft operational bulletins.
(ii) Manufacturer’s operations communications
4. The Operational Manual is provided for the use and guidance of
Flight Operations personnel. The content shall ensure familiarity
with applicable laws, regulations, rules, procedures, limitations
and/or restrictions pertinent to the performance of duties in areas
and conditions where operations are conducted
5. The Operations Manual shall include:
(i) OM-A containing all non-type related flight crew documents,
policies, Rules, instructions and procedures and the content of
the On borad Library and documents.
(ii) The Flight Crew Operations manual (FCOM)
(iii) The route and airport instructions and information (Departure,
destination, en route and destination alternates, emergency
airfields) including:
 Airway manuals and charts
 Airport charts, including operating minima values,
 FMS data bases.
(iv) The airport and runways analysis manual or documents (OM-C)
(v) The Training manual (OM-D) or equivalent document
(vi) The Cabin crew Manual (CCM)
(vii) The Dangerous Goods Emergency Manual
(viii) The Safety programme.
(ix) The Security Programme
6. The parts of the Operations Manual which are relevant to flight
crew shall be clearly identified an defined.

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

7. The following documents shall be carried on board each flight (On


board Library and Documents for each flight):

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

(i) OM-A
(ii) FCOM
(iii) The route information, including:
 Departure
 Destination
 En route alternates
 Destination and Departure alternates
 Documentation for en route diversions and diversion
airports
(iv) The Security manual or relevant parts for flight crew.
(v) The Cabin crew Manual (CCM) or relevant part for Cabin crew.
(vi) Flights Plans (OFP and ATS)
(vii) Load and Balance Sheet
(viii) A flight crew route guide which shall include:
 Communications facilities
 Navigation aids and airports
 Drift-down data
 One engine out close-in obstacles and distant obstacle
pattern.
 Escape routes in case of decompression overflying
mountainous areas.
(ix) For each Active Flight Crew as required by the AFM:
 A set of Normal and Emergency Check lists.
 A set of departure, navigation, and approach Check Lists.
(x) For each individual aircraft type:
 Performance calculations (TO/LDG tables)
 Take-off performance deviations
 Manual load sheet calculation form.
 All engine take-off climb gradient information or guidance
for calculation.
 Incident report form (ASR)
8. Flight Operations shall have a library of all operational documents
9. A process in place, to provide the ECAA for review and acceptance,
and here required approval, the applicable documents, including
revisions.
10. Operational Documentation is in the language(s) which ensure(s)
effective comprehension by appropriate personnel.
11. A process to receive the following documentation in a timely
manner:
(i) Regulatory Manual and directives
(ii) Manufacturer’s manuals and documentation.
(iii) Operator documents that are subcontracted or customised
from outsource.
12. A documentation revision process that requires and ensures all
operational documents are current, including:
(i) Revision dates.
(ii) Effective dates (When different from revision date)
(iii) Appropriate control/tracking designations
13. A process to require all necessary documents to be carried on board
to be present and current.

14. A distribution process for all Operational Documentation, including


a distribution list. The distribution process shall include means to

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

distribute operational documents to appropriate ground personnel


and crew in a timely manner.
15. The following information recorded and retained for each flight:
(i) Aircraft registration
(ii) Date
(iii) Flight number
(iv) Flight crew names and duty assignment
(v) Fuel on-board at departure, en route and arrival.
(vi) ATD and ATA.
(vii) Flight time
(viii) Incidents
(ix) Observations.
(x) Load sheet.
(xi) Dangerous Goods notification.
(xii) ATS Flight Plan
16. Operational Flight Plans (OFP) will be retained for a minimum period
of three (3) months (ICAR-20)
CHECKED (X)
Line Operations SATISFACTORY UNSATISFACTORY
1. All line operations policies, rules, instructions and procedures
relevant to flight crew are described in the applicable parts of
the Operations Manual (OM) or in the flight crew bulletins
(directives).
2. The aircraft are operated in accordance with the policies,
rules, instructions and procedures and limitations published
in the OM .
3. A process to establish and revise operational policies, rules,
instructions and procedures.
4. The use of procedures and check lists developed and provided
by the Manufacturer or have a process for modification of
these procedures and check lists for implementation. Such
modification process shall ensure consideration and
incorporation of human factors principles.
5. The PIC shall be responsible for:
(i) the safety of all crew members, passengers and cargo on
board when the doors are closed;
(ii) the operation and safety of the aircraft from the moment
the the aircraft is ready to move for the purpose of taking
off until the moment it finally comes to rest at the end of
the flight and the engine(s) are shut down.
6. One pilot shall be designated as PIC for each flight.
7. The succession line of command shall be clearly defined.
8. The PIC is required to record the following information for each
flight:
(i) Aircraft Registration
(ii) Date
(iii) Flight number.
(iv) Flight crew names and duty assignment
(v) Departure and arrival airports
(vi) ATA and ATD, flight time

9. There shall be policies regarding:


(i) Flight crew composition

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

(ii) Flight crew qualifications


10. Flight duty time limitations that comply with OM-A
11. The composition and required number of flight crew, taking into
account the type of aircraft, flight crew qualification requirements
and flight duty time limitations
12. The flight crew shall always be certified and qualified in
accordance with the applicable ICAA requirements to include:
(i) License(s) and certification.
(ii) Medical fitness.
(iii) Recency of experience.
(iv) Specific qualifications (LVP, RVSM, others)
(v) Equipment qualifications (TCAS/ACAS, EGPWS, others)
(vi) Initial training and checking/ Line check/ Proficiency check/
Recurrent training and checking.
(vii) Right seat qualifications
(viii) Type(s) qualification (Including on more than one type or
variant).
(ix) Airport and route competence (including special airports)
(x) Instructor/ examiner/ line check airman qualification.
(xi) CRM/ Human Factors.
(xii) Dangerous Goods
(xiii) Security
13. The OM shall contain a policy that prevents the inexperienced
flight crew from operating together.
14. A minimum level of command experience shall be defined for a
PIC prior to being authorised to conduct approaches as PIC to
approved low visibility approach minimums.
15. Flight crew shall not operate unless medically screened:
(i) Annually, for all flight crew
(ii) Semi-annually for flight crew at or above 40 years old who
exercise the privileges of an Airline Transport Pilots license;
16. A requirement that prohibits flight crew from flying if they are not
fit for duty. In determining fitness for duty, the following factors
shall be considered:
(i) Alcohol and psychoactive substance use.
(ii) Pregnancy
(iii) Illness or use of medication(s).
(iv) Blood donations.
(v) Surgery.
(vi) Deep diving.
(vii) Fatigue.
17. The requirements for flight crew recency of experience should be
as follows:
(i) a pilot shall not act as PIC of an aircraft unless, on the same
type of aircraft within the preceding 90 days, that pilot has
made at least three take-offs and landings in the aircraft type
or in a ICAA approved simulator;
(ii) a co-pilot shall not operate at the flight controls during take
off and landing unless, on the same type of aircraft within
the preceding 90days, that co-pilot has operated the flight
controls, as PIC or co-pilot, during three take offs and
landings or has otherwise demonstrated competence to act
as co-pilot in an approved flight simulator.
18. A defined process to maintain light crew records. The process to
monitor qualification records shall include:

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

(i) A back-up system


(ii) Due dates track
(iii) Periodic audits of the pilot records
19. The following crew records shall be maintained:
(i) Licenses certification (entire period of employement)
(ii) Specific qualifications (LVP, RVSM, etc.)
(iii) Equipment qualifications (TCAS/ACAS, EGPWS, etc.)
(iv) Recency of experience
(v) Medical status
(vi) Initial training & checking/ Line check/ Proficiency check/
Recurrent training and checking.
(vii) Right seat qualification.
(viii) Type(s) qualification (entire period of employement)
(ix) Airport & route competence (Including special airports)
(x) Instructor/ Examiner/ line check airman qualification.
(xi) CRM/ Human Factors training.
(xii) Flight time, duty time and rest time
20. For the purpose of calculating flight crew duty limitations, the
entire duration of the duty/flight time for each operating flight
crew shall be considered.
21. For the purpose of calculating flight crew duty limitations, the
training periods shall be considered as duty time.
22. For the purpose of calculating flight crew duty limitations, the
Management Pilot’s office time prior to any flight duty period
shall be considered as duty time.
23. A policy regarding flight crew flying activity outside the
organization.
24. A policy stating that flight crew flying in addition to that Iraqi
Airways be tracked and accounted for in flight and duty time
limits.
25. An assignment process to ensure that flight crew will operate in
compliance with the following:
(i) Flight crew qualification requirements
(ii) Crew composition requirements
(iii) Flight/ Duty time limitations
(iv) Inexperienced flight crew pairing limitations
(v) Fitness for duty
26. A process to schedule flight crew that concurrently operate
aircraft of different types, or variants within one type , that is in
compliance with the ICAA regulations.
27. The flight crew shall perform flight preparation before the
commencement of each flight, to include the review of:
(i) Aircraft airworthiness (MEL) and status (CDL).
(ii) The Operational Flight Plan (OFP)
(iii) Current maps and charts
(iv) Weather at departure, destination and alternate airports
(v) NOTAMs
(vi) Aircraft performance, Mass & balance
28. Guidance shall be provided to enable flight crew to determine
minimum flight altitudes for all phases of flight.

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

29. Information shall be provided to enable flight crew to determine


that airports of intended use are adequate, to include:
(i) Applicable performance requirements.
(ii) Runway characteristics
(iii) Air traffic Service and communications
(iv) Nav-aids and lighting
(v) Weather reporting
(vi) Emergency services, including temporary periods of Reduced
rescue and Fire Fighting service (RFFS).
30. Guidance shall be provided to enable flight crew to determine
operating minima for airports of intended use.
31. Clear guidance on when RVR is necessary for operations
(i) Aerodrome operating landing minima below 800 meters
visibility shall not be authorised unless RVR information is
provided for aircraft landing operations
(ii) Minimum RVR values shall be specified for take off and all
authorised approaches that also consider inoperative
approach/runway lighting, inoperative transmission meters,
or inadequate visual reference.
32. A pre departure fuel policy shall be defined and guidance provided
for calculation of minimum dispatch/departure fuel, to include at
least taxi, trip, alternate (when applicable), contingency and
reserve fuel.
33. Guidance shall be provided for flight crew responsibility for Load
sheet (weight and balance) preparation and acceptance,
including:
(i) The PIC’s satisfaction (Signature) with the Load Sheet content
prior to each flight.
(ii) A procedure for Last minute Changes (LMC) to the load sheet
that includes tolerance for maximum difference between
planned and actual weights
34. The ATS flight plan and its use shall be described in the OM or in
any other document accessible to the flight crew during flight
preparation.
35. The Operational Flight Plan (OFP) or equivalent document and its
use shall be described in the OM. The OFP shall include at least:
(i) Aircraft registration
(ii) Aircraft type and variant.
(iii) Date of flight and flight identification
(iv) Departure airport, STD, STA, destination airport.
(v) Type of operation (ETOPS, IFR, etc.)
(vi) Route and route segments with check points/ waipoints,
distances, time and tracks.
(vii) Planned cruising speed and flying times between waypoints/
check points.
(viii) Planned altitudes and flight levels
(ix) Fuel calculations
(x) Fuel on board when starting engines
(xi) Alternate(s) for destination and, when applicable, take-off
and en-route including in items required in items vi) and ix)
above.
(xii) Relevant meterological information.
36. Flight crew shall review NOTAMS pertinent to their flight
37. The operational Flight or equivalent shall be accessible to the flight

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

crew during the flight.


38. The Operational Flight Plan or another equivalent document is
signed for by the PIC before the flight and a signed copy is
retained on file.
39. At least one destination alternate shall be designated unless:
(i) the duration of the flight and the meteorological conditions
prevailing are such that there is reasonable certainty that, at
the estimated time of arrival at the airport of intended
landing, and for a period not less than specified by the ICAA
before and after such time, the approach and landing may be
made under visual meteorological conditions;
(ii) the airport of intended landing is isolated and there is no
suitable destination alternate airport;
(iii) the ICAA approved fuel policy requires a designated (critical
or decision) point in flight where the meteorological
conditions at the estimated time of arrival at the airport of
intended landing, and, for a reasonable period before and
after the ETA, shall be above the conditions specified for a
destination alternate
40. A suitable take off alternate airport shall be selected and specified
in the Operational Flight Plan whenever the weather conditions at
the airport of departure are at or below the applicable the
applicable airport operating landing minima or it would not be
possible to return to the airport of departure for other reasons
41. The OM shall contain guidance to enable flight crew to establish
suitable en route alternates.
42. The OM or other documents accessible to the flight crew shall
describe:
(i) the responsibility of the flight crew with regard to the
MEL/CDL and ATL;
(ii) the use of MEL/CDL and ATL.
43. The flight crew has the authority to reject an aircraft if, prior to
each flight, the PIC is dissatisfied with any aspect of airworthiness
and maintenance.
44. An aircraft is not permitted to depart with a defect that has not
been processed in accordance with the MEL/CDL.
45. An aircraft is not permitted to depart with a defect that has not
been processed in accordance with the MEL/CDL.
46. The PIC is required to report on every flight, in the ATL, all known
or suspected defects affecting the aircraft.
47. A member of the flight crew shall perform an exterior aircraft
inspection prior to each flight (crew walk around). The inspection
shall include the following safety critical items:
(i) Pitot/ Static ports
(ii) locked or disabled flight controls (as applicable depending on
A/C type);
(iii) Presence of frost, snow or ice on critical surfaces;
(iv) Aircraft structural integrity (Damage)
48. The flight crew or a designated, qualified cabin crew member to
perform an interior aircraft emergency equipment inspection, to
include the following safety critical items: oxygen, medical and
emergency equipment.
The inspection shall be conducted prior to each originating flight
of the day, or on a flight crew member’s first flight on the aircraft
during a duty period.

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

49. A procedure for fuelling with passengers embarking, on board or


disembarking that includes provisions for ensuring safety and
egress (if necessary) after a spillage or fire. At a minimum, the
procedure shall require:

11
FLIGHT OPERATIONS AUDIT IA-QA-OPS001

(i) at least one qualified person trained in emergency procedures


shall be positioned near boarding doors;
(ii) a secondary exit area shall remain clear during fuelling
operations
50. A procedure for fuelling with passengers embarking, on board or
disembarking that ensures two way communication is maintained,
either by aircraft inter communication or other suitable means,
between the ground crew supervising the refuelling and qualified
personnel on board the aircraft
51. Guidance shall be provided to the flight crew regarding the
acceptance and/or handling of passengers in the cabin, including:
(i) Intoxicated and/ or unruly passengers
(ii) Passenger with a medical condition of disability
(iii) Infants
(iv) Unaccompanied children
(v) Deportees, passenger denied admittance and passenger under
legal custody.
52. De/ Anti-icing policies and procedures shall be provided, to
include:
(i) Holdover Time tables, readily accessible to the flight crew.
(ii) requirement that a member of the flight crew performs a
visual check of the wings just before take off if any
contamination is suspected.
(iii) requirement that the aircraft will not commence take off
unless the critical surfaces are clear of any deposits which
might adversely affect the performance and/or controllability
of the aircraft;
(iv) statement that the PIC has the authority to obtain De/Anti
icing whenever he determines that it is necessary.
53. It is required that all commercial flights are conducted under an
IFR flight plan.
54. Instructions shall be provided to the flight crew regarding the
proper use of standard ATC radio phraseology, including clearance
and read back and use of call sign.
55. Instructions shall be provided to flight crews on the clarification
and acceptance of ATC clearances, particularly when terrain
clearance is involved.
56. It is required that the flight crew maintain a radio listening watch,
as applicable to the theatre of operation. The radio listening watch
shall include:
(i) Monitoring guard frequency (121.5MHz)
(ii) monitoring appropriate frequency in airspace without ATC
coverage, e.g. in flight broadcast procedures.
57. A procedure and specific provisions are required for flights into
and out of uncontrolled airspace and/or airports, or state in the
OM that these type of flights are not authorised.
58. Flight crew shall be provided with the procedural differences
between ICAO airspace rules and local airspace rules where
applicable.

59. Instructions shall be provided on monitoring navigation


performance and verifying present position.
60. Navigation accuracy should be checked prior to approach and
after prolonged flying (if applicable).
61. A collision avoidance (“see and avoid”) policy is required that

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

encourages the flight crew to maintain vigilance for conflicting


traffic.
62. It shall be specified when decent below the minimum safety
altitude is permitted.
63. The flight crews are required to monitor weather information
whilst en route, to include the following:
(i) Destination
(ii) Destination alternate (If applicable)
(iii) En route alternate(s) (If applicable)
64. The flight crew are required to regularly check and record on the
OFP, or by equivalent means, the fuel status and the time over
waypoints.
65. The PIC is required to manage the fuel in flight to ensure that
minimum fuel upon landing will be the greater of the approved
minimum quantity or 30 minutes fuel.
66. Guidance shall be provided on how to conduct RVSM, MNPS
and/or RNP operations.
67. Guidance shall be provided to conduct LVP (CAT II or III
approaches and/or Low Visibility Take offs), including:
(i) Required ground and airborne time.
(ii) Operating limitations and procedures
(iii) Crew qualifications
(iv) Operating minima (RVR)
68. Guidance shall be provided to conduct ETOPS operations, to
include a requirement for flight crews to monitor weather
information for ETOPS
69. Procedures to require the PIC to ensure that the flight crew utilises
check lists and complies with operating procedures.
70. Crew Resource Management (CRM) principles shall be outlined,
and the commitment to the application of these principles by the
flight crew shall be stated.
71. A sterile cockpit policy and procedures, that include:
(i) intra cockpit and cabin/cockpit communication protocol during
critical phases of flight;
(ii) mandatory use of head sets and boom microphones during
critical phases of flight for the purposes of ATC ;
(iii) restriction of activities to essential operational matters during
critical phases of flight
72. Procedures which require a cross check of critical flight crew
actions, including:
(i) Configuration changes
(ii) Heading, altitude, altimeter and airspeed (bug) settings;
(iii) Transfer of controls;
(iv) Changes to AFS/FMS and radio navigation aids during the
departure or approach phase;
(v) Performance calculations, including AFS/FMS entries.
73. Policies for task sharing between flight crew, including:
(i) The use of check lists.
(ii) PNF/ PF duties
(iii) Manual and automatic Flight
74. A policy for standard call outs for each phase of flight unless a
silent cockpit policy is in place.
75. An automation policy to include the following:
(i) Monitoring of the AFS by:
 Cross checking the status

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

 Observing the result of any change


 Supervising the resulting guidance and aircraft
performance
(ii) the use of an appropriate level of automation for the task,
including manual flying.
76. The flight crews are required to monitor weather information
whilst en route, to include the following:
(i) Destination
(ii) Destination alternate (If applicable)
(iii) En route alternates (If applicable)
77. The flight crew are required to conduct departure and approach
briefings to include:
(i) The aircraft technical status
(ii) Normal an ab-normal departure and approach procedure
(iii) Jump seat/observer briefing.
78. Instructions are required on the maintenance of altitude
awareness and the use of automated or flight crew altitude call
outs
79. Instructions are required on altimeter settings (QNE, QFE, QNH).
80. QNH is to be used as the sole reference for take off, approach and
landing phases.
81. Instructions and tables for the use of altimeter metric/imperial (ft)
conversions.
82. Correction tables or guidance in the OM shall be provided for
altimeter errors to include:
(i) OAT significantly lower than standard;
(ii) maximum allowable altimeters errors (reference to field
elevation, to other altimeters and RVSM limitations)
83. Policies and instructions shall be provided on adverse weather
operation including:
(i) Thunderstorms;
(ii) Turbulence;
(iii) contaminated runways, including the type and depth of
contaminants on performance;
(iv) Cold and hot weather operations;
(v) Volcanic Ash.
84. Policy, instructions and procedures for wind shear avoidance and
recovery (predictive and/or reactive, as applicable).
85. Instructions/procedures for wake turbulence avoidance shall be
provided.
86. Operating limitations as defined by the manufacturer shall be
provided.
87. Wind component limitations for take off, approach and landing,
that do not exceed the values demonstrated or recommended by
the manufacturer shall be provided to include situations when:
(i) The runway is contaminated
(ii) Visibility is reduced;
(iii) Aircraft stopping capability is degraded
88. A policy regarding minimum altitude for commencing a turn after
take off shall be provided.
89. Flight crew are required to use oxygen whenever the cabin
altitude exceeds 10,000 feet.
90. Guidance shall be provided on restricting rates of descent at lower
altitudes.
91. Guidance shall be provided to flight crew for determining aircraft

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FLIGHT OPERATIONS AUDIT IA-QA-OPS001

performance for all phases of the flight.


92. Guidance shall be provided on the handling of Flight Data
Recorders and Cockpit Voice Recorders, to include the following:
(i) The FDR shall not be intentionally switched off;
(ii) the CVR shall not be intentionally switched off, unless
essential to..
(iii) Preserve incident related data.
93. The conditions required to commence or to continue an approach
and landing, to include: on board equipment, ground equipment,
operating minima, crew qualifications and procedures, shall be
published.
94. A stabilised approach policy that includes the following:
(i) for jet aircraft, the minimum height for stabilisation shall be
no less 1000 ft AAL for IMC approaches and 500 ft AAL for
VMC approaches;
(ii) Configuration requirements;
(iii) Speed and thrust limitations;
(iv) Vertical speed limitations
(v) acceptable displacement from the normal approach path
(vertical and lateral).
95. Flight crew are required to land within a defined portion of the
runway (touch down zone).
96. Flight crew are required to execute a missed approach or go
around if not stabilised at or after going below minimum height
for stabilisation.
97. An instrument approach shall not be continued below published
operating minima.
98. Instructions for the acceptance and conduct of visual approaches
shall be provided.
99. Instructions shall be provided for the acceptance and conduct of
non precision approaches, which ensure an approach is never
continued when conditions are below the specified operating
minima, and which include the following:
(i) required weather and visibility minima for continuation of an
approach;
(ii) conditions under which a missed approach/go around shall
be initiated;
(iii) Circling approach minima
100. It is required that a constant descent profile be used on the final
segment of non precision approaches.
101. Instructions shall be provided for the acceptance and conduct of
precision approaches (as authorised), which ensure an approach is
never continued when conditions are below the specified
operating minima, and which include the following:
(i) required weather and/or visibility minima for continuation of
an approach;
(ii) Conditions under which a missed approach shall be initiated.
102. Flight crews required to use corrective lenses shall comply with
the ICAA regulations concerning the availability of a second set.

103. It is required that when the flight crew are at their assigned
stations:
(i) seat belts shall be fastened at all times;

15
FLIGHT OPERATIONS AUDIT IA-QA-OPS001

(ii) Seat belts and shoulder harnesses shall be fastened during


taxi, Take off, landing and turbulent conditions
104. At least one pilot is required to have full access to the flight
controls and maintains constant vigilance during flight.
105. Flight crew are allowed to leave their duty positions for the
performance of flight duties or meet physiological needs
106. It is required that no cockpit seat changes are made below 10,000
ft.
107. Policy and procedure(s) that restrict access to the cockpit
compliant with applicable regulations including:
(i) a policy regarding flights/phases of flights when the cockpit
door shall be locked;
(ii) a policy regarding the use of cockpit jump seats that includes
cabin crew , authorised persons and passengers
108. Policy and procedure(s) that address flight crew incapacitation,
including communications/coordination with cabin crew.
109. Procedures defining communications/coordination between
cockpit and cabin crew, including:
(i) safety related passenger information;
 cabin ready for aircraft motion, take off and landing;
 escape slides armed/disarmed turbulence;
(ii) refuelling with passengers on board;
(iii) alternate means of communications;
(iv) non normal condition or emergency: cabin depressurisation,
on board fire, on ground emergency/evacuation, forced
landing or ditching.
110. Standard calls for flight crew/cabin crew communication in
normal, abnormal and emergency conditions (e.g., cabin
depressurisation, on ground emergency/evacuation, forced
landing or ditching, crew member incapacitation) shall be clearly
defined.
111. The cabin crew are required to inform the flight crew of any safety
related situation.
112. A passenger announcement policy is required regarding safety
related matters, including turbulence, non normal and emergency
situations.
113. Non normal policies, procedures and check lists shall be provided.
114. A cross check by dual response before actuation of critical controls
as recommended by the aircraft manufacturer is required,
including:
(i) thrust lever reduction of failed engine;
(ii) fuel Master/Control switch;
(iii) fire handle and extinguisher switch;
(iv) IDG/CSD disconnect switch,
115. Specific policies, procedures and task sharing shall be provided for
passenger evacuation.
116. Specific policies, procedures and task sharing shall be provided for
rejected take off, including low speed and high speed abort
philosophy.

117. Specific policies, procedures and task sharing shall be provided for
response to passenger TCAS/ACAS resolution advisory:
(i) TCAS procedures shall contain instructions to follow a

16
FLIGHT OPERATIONS AUDIT IA-QA-OPS001

resolution advisory even if in conflict with ATC instructions;


(ii) TCAS escape manoeuvres shall be published.
118. Specific policies, procedures and task sharing shall be provided for
the response to a GPWS warning. This procedure shall include an
escape manoeuvre that requires an aggressive pitch up
manoeuvre utilising the maximum performance of the aircraft.
119. Specific policies, procedures and task sharing shall be provided for
emergency descent.
120. The following instructions/procedures shall be provided:
(i) use of PAN/PAN, MAYDAY as appropriate;
(ii) radio failure (lost communications) procedures;
(iii) interception protocol for civil aircraft intercepted by military
aircraft including visual signals.
121. Procedures shall be provided to enable flight and cabin crew
members to deal with on board medical emergencies.
122. Instructions shall be provided concerning the use of circuit
breakers for system resets.
123. Reset limitations for tripped circuit breakers shall be specified.
124. A procedure to deal with intoxicated and/or disruptive passengers
during flight is required. The procedure shall address:
(i) PIC and cabin crew responsibilities;
(ii) the use of restraint devices, as applicable.
125. The PIC is required to declare an emergency when the estimated
fuel upon landing at the nearest suitable airport is expected to be
less than the approved minimum quantity or 30 minutes,
whichever is the greater.
126. A policy that encourages the crew to submit a written report on
safety related occurrences.
127. The PIC is required to report all hazardous flight conditions to the
appropriate ATC without delay,.
128. The PIC is required to notify the nearest authority, by the quickest
means, of any accident or serious incident resulting in injury,
death, or substantial aircraft damage.
129. A process that requires the PIC:
(i) to notify the appropriate local authority without delay of any
emergency situation that necessitated action in violation of
local regulations and/or procedures.
(ii) to submit, if required by the State of occurrence, a report to
the appropriate local authority and also to the ICAA.

AUDIT REMARKS

17
FLIGHT OPERATIONS AUDIT IA-QA-OPS001

Audit Team Leader Name:

Signature Date: dd/mm/yy

References:
ICAR-20 OPS
IA-MO-A, MO-B, MO-C and MO-D
IA-CCM
AIRCRAFT FCOM
ARCRAFT AFM

18

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