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    ZEC Project

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    edward
    The ZEC project involved setting up a call center over the course of [DURATION REDACTED]. Key tasks included surveying the area and planning resources, mounting networking cabinets and running cabling, splicing fiber, registering IP phones and configuring the system, and training staff. Feedback was gathered from the client using a job completion form to evaluate the success of the project. The technician gained experience in client communication, simplifying technical explanations, and teamwork.

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    ZEC Project

    Uploaded by

    edward
    27 views3 pages
    The ZEC project involved setting up a call center over the course of [DURATION REDACTED]. Key tasks included surveying the area and planning resources, mounting networking cabinets and running cabling, splicing fiber, registering IP phones and configuring the system, and training staff. Feedback was gathered from the client using a job completion form to evaluate the success of the project. The technician gained experience in client communication, simplifying technical explanations, and teamwork.

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    The ZEC project involved setting up a call center over the course of [DURATION REDACTED]. Key tasks included surveying the area and planning resources, mounting networking cabinets and running cabling, splicing fiber, registering IP phones and configuring the system, and training staff. Feedback was gathered from the client using a job completion form to evaluate the success of the project. The technician gained experience in client communication, simplifying technical explanations, and teamwork.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    27 views3 pages

    ZEC Project

    Uploaded by

    edward
    The ZEC project involved setting up a call center over the course of [DURATION REDACTED]. Key tasks included surveying the area and planning resources, mounting networking cabinets and running cabling, splicing fiber, registering IP phones and configuring the system, and training staff. Feedback was gathered from the client using a job completion form to evaluate the success of the project. The technician gained experience in client communication, simplifying technical explanations, and teamwork.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    ZEC Project

    Duration: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    Role: Telecommunication Technician

    Objective: Setting up a call centre

    What was done?

    1. Area survey
     The area where the project was to take place was surveyed and important
    information such as tools needed, labour force required and proposed start and
    finish date were noted down and communicated to the client.

    2. Cabinet mounting, Trunking, cabling and organisation


     Mounted a 15 unit network cabinet in a server room where an ethernet patch
    panel cisco router, Trendnet 24 port switch and an IP PBX were to be housed
    safely.
     Installed 40mm by 40mm trunking in which cat 6 ethernet cables were ran
    from the cabinet to their various points in the call centre room. The trunking
    also housed power cables from the wall sockets to the cabinet.
     The cat 6 ethernet cables were terminated into an ethernet patch panel using a
    krone tool. Then in the call centre room the ethernet cables were terminated
    into RJ45 krone modules and put into their respective face plates mounted on
    the walls.
     Organised the router, IP PBX and switch in the cabinet. Then also used a
    brush tidy to organise cables in the cabinet.

    3. Splicing fibre
     The router in the call centre room was uplinked using fibre. Therefore two
    cores were spliced using a Fijikura splicing machine, having one end at the
    main server room and the other end at the call centre server room.
     Media converters type A and B were made to face each other with type A at
    the main server room and the type B at the call centre server room.

    4. Registering IP phones and configuration


     Powered all Grandstream IP phones and connected them to the already
    installed Trendnet switch and waited until they had each obtained IP
    addresses.
     Registered each IP phone into a gateway using each phone’s GUI.
     Configured extension numbers for each IP phone.
     Then using a GUI on a browser of laptop machine, the newly created
    extension numbers were registered into the IP PBX.
     Using the GUI for the IP PBX found on a browser, SIP numbers were
    registered to the IP phones so that they could be able to make outbound calls.
     Configured all settings for the IP phones using the GUIs.

    5. Training of Staff
     Offered a training session to the ZEC staff on how to use and work with the
    newly set up call centre which had vast telecommunication technology.
    Answered various questions the staff asked and gave maximum effort in
    assisting where assistance was needed.

    6. Job Completion Form


     A job completion form was written and given to the client so that they could
    comment and evaluate the job done by the TelOne team. After being satisfied
    the client signed and approved the work done as a success.

    Experience
     Learnt how to communicate with clients and staff.
     Learnt how to explain large professional terms in the simplest way possible for
    all clients to understand.
     Enhanced my skills on working as a team.

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