REPUBLIC OF THE PHILIPPINES

DEPARTMENT OF EDUCATION
REGION IV-A CALABARZON
DIVISION OF BIŃAN CITY
K to 12 BASIC EDUCATION CURRICULUM
BIŃAN CITY SENIOR HIGH SCHOOL-TIMBAO CAMPUS
TVL-HOME ECONOMICS
BUDGET OF WORK
Grade 12 TRAVEL SERVICES

CODE
CONTENT LEARNING COMPETENCIES
NUMBER

1ST SEMESTER
1st Quarter
Lesson 1: TOURISM INDUSTRY IN THE PHILIPPINES (TIIP)
1. Government Agencies government
units (LGUs) LO 1. Understand fully the
Philippine tourism industry

1.1 Department of Tourism (DOT) 1.1 discuss the functions of the National
1.2 Philippine Convention and Visitors
Corporation (PCVC) Tourism Office, the agencies directly
1.3Philippine Tourism Authority related to it, and the concerned local
1.4 local government units (LGU) in the

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1.5 Other national government units tourism industry
2. Private Agencies

2.1 Education and training centers 1.2 identify the nature of and services
2.2 Food and beverage enterprises offered by the various sectors under
2.2 Lodging industry the private division
2.3 Recreation and attraction business
2.4 Oil market
2.4 Transportation industry 1.3 explain the functions of the sectors
2.5 Travel companies that comprise the private agencies
2.6 Other private sector entities connected with tourism industry
Lesson 2: DEVELOP AND UPDATE INDUSTRY KNOWLEDGE (DUIK)
1.Key Resources of Information on the
Industry LO2. Seek information about the
industry
1.1 Information sources 1.1 identify and access key sources of
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1.1.1 Media information on the industry

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1.1.2 Reference books 1.2 access, apply and share industry

1.1.3 Libraries information
1.1.4 Union
1.1.5 Industry association
1.1.6 Internet
1.1.7 Personal observation
Lesson 3: OBSERVE WORKPLACE HYGIENE PROCEDURES (OWHP)
1. Personal Grooming and Hygiene LO 3. Follow hygiene procedures

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1.1 Proper hand washing 1.1 implement workplace hygiene

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1.2 Regular bathing procedures
1.3 Appropriate and clean clothing 1.2 manage handling and storing of
1.4 Cleaning and sanitizing procedures items following standard procedures
1.5 Personal hygiene accordingly
LO 4. Identify and prevent hygiene risks
2. Safe and Hygienic Handling, Storage
and Disposal of Food, Beverages and
Materials
2.1 Proper food handling and storage 1.1 identify potential hygiene risks that
2.2 Correct work practices deviate standard procedures
2.3 Ecological waste management 1.2 take necessary actions to minimize

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2.4 Personal hygiene and remove risks within the scope
2.5 Organic pest control of individual responsibility
3. Minimizing or removing risk 1.3 report hygiene risks beyond the
3.1 auditing staff skills and providing control of individual staff members to
training
3.2 ensuring strict compliance with the appropriate authority for follow up
policies and procedures
3.3 audits or incidents with follow up
actions
Lesson 4: PERFORM TRAVEL-RELATED COMPUTER OPERATIONS (PTCO)
1. Software for the following tasks: LO5. Plan and prepare for tasks to be
1.1 Manual Ticketing undertaken

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1.2 Online Ticketing 1.1 determine the requirements of tasks

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1.3 Event Scheduling 1.2 select appropriate software
1.4 Cashless and Redemption according to task assigned and required
1.5 Booking 1.6 Billing outcome
1.3 plan the task and follow procedures
to ensure OHS guidelines
2. Appropriate software according to LO6. Input data into computer
task requirement 1.1 enter data into the computer using
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2.1 Basic ergonomics of keyboard and appropriate program/application in

computer use accordance with the standard
2.2 Standard operating procedures in procedures
entering and saving data into the 1.2 check and save the accuracy of
computer information in accordance with
2.3 Storage media standard operating procedures
3. Ergonomic guidelines 1.3 store inputted data in storage media
according to requirements
1.4 perform work within ergonomics
guidelines
4. Appropriate devices and procedures LO7. Access information using computer
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to transfer files/data 1.1 select correct program/application

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4.1 Programs and applications based on job requirements

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4.2 Procedures/techniques in accessing 1.2 access program/application
Information containing the required information
according to standard procedures
5. Accurate and complete data LO8. Produce output/data using
according to the requirements computer system
5.1 Software commands 1.1. process entered data using
5.2 Operation and use of peripheral appropriate software commands
devices 1.2. print out data as required using

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5.3 Procedures in transferring files/data computer hardware/peripheral devices
in accordance with standard operating
procedures
1.3. transfer files and data between
compatible system using computer
software, hardware/peripheral devices
in accordance with standard operating
procedures
2nd Quarter
Lesson 5: PERFORM WORKPLACE AND SAFETY PRACTICES (PWSP)
1. Workplace safety, security and LO9. Follow workplace procedures
hygiene systems, processes and for health, safety and security practices
operation 1.1 follow correct health, safety and
1.1 Health, safety and security security procedures in line with

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procedures legislation, regulations and standard

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1.2 Breaches procedures procedures
1.2 identify and report breaches of
health, safety and security in line with
standard procedures
1.3 report suspicious behavior or
unusual occurrence in line with
standard procedure
2. Faults, problems and emergency LO10. Deal with emergency situations
situations in line with standard 1.1 recognize emergency and potential
guidelines emergency situations and take
2.1 Emergency procedure appropriate action/s within individual’s
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2.2 Personal injuries scope of responsibility

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2.3 Fire 1.2 follow emergency plan in adherence

2.4 Electrocution to standard procedures
2.5 Natural calamities 1.3 seek assistance from colleagues to
2.6 Criminal acts resolve or respond to emergency
2.7 Safe personal presentation situations
standard 1.4 report details of emergency
situations in line with standard
procedures
3. Safe personal presentation standards. LO11. Maintain safe personal
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3.1 Proper use of personal protective presentation standards

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equipment 1.1 identify and follow safe personal

3.2 Waste management standards in line with standard
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3.3 Pollution control requirements
3.4 Types of pollutants and its effects
Lesson 6: PROVIDE EFFECTIVE CUSTOMER SERVICE (PECS)
1. Effective verbal and non-verbal LO12. Greet customer properly
communication skills to respond to 1.1 greet guests in line with standard
customer needs procedure
1.1 Personality development and public 1.2 use verbal and non-verbal

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relations communication appropriate to the given
1.2 Basic oral communication/ writing situation
memos and letters 1.3 observe verbal and non-verbal
communication of customer in
responding
1.4 demonstrate sensitivity to cultural
and social differences
2. Interpersonal skills LO13. Identify customer’s needs
3. Provision of Help Desk 1.1 use appropriate interpersonal skills
4. Key concepts of identifying and to ensure that customer needs are
understanding the consumer accurately identified
5. Consumer Analysis through: 1.2 assess customer’s needs for urgency
5.1 Observation so that priority for service delivery can be
5.2 Interviews identified provide customers with
5.3 FGD information

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5.4 Survey 1.3 identify personal limitation in

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6. Pre- and Post-conference with the addressing customer needs and seek
customer to enhance the quality of assistance from the higher authority
service 1.4 attend promptly and efficiently to the
customer’s needs in line with standard
procedures
1.5 maintain professional rapport with
customer to enable high quality
service delivery
1.6 take opportunity to enhance the
quality of service and products wherever
possible
7. Queries in line with standard LO14. Handle queries through telephone/
procedures mobile phone, fax machine, internet,
8. Uses of telephone, fax machine, email and social network sites
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internet, e-mail, and social network sites 1.1 use telephone/cell phone, computer,
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9. Telephone and electronic mail ethics fax machine, internet efficiently to

10. Procedures in handling queries determine customer requirements
1.2 record queries/information in line
with standard procedures
1.3 act upon queries promptly and
efficiently in line with standard
procedures
11. Customers’ complaints, evaluation LO15. Handle complaints, evaluation and
and recommendations recommendations
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12. Guidelines in handling complaints 1.1 greet guests with a smile and eye_x0002
13. Procedures in responding and to-eye contact

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resolving complaints 1.2 take the responsibility for resolving

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14. Feedback mechanism the complaint within the limit of
responsibility
1.3 establish and agree with the customer,
the nature and details of complaint
1.4 take appropriate action to resolve the
complaint to the customer satisfaction
wherever possible
Lesson 7: CREATE TRAVEL-RELATED RESERVATIONS AND TRANSACTIONS (CTRT)
1. Client file and identifying booking LO16. Administer client file booking
requirements requirements, request, records, updates
1.1 Suppliers and finalization
1.1.1 Internal 1.1 interpret the customer’s requirements
1.1.2 External to the organization correctly and confirmed specific services
1.2 Travel Services to the customer
1.2.1 Domestic 1.2 coordinate effectively, the booking
1.2.2 International process from initial request to finalization
1.3 Reservations/Bookings of the booking
1.3.1 Manual 1.3 keep records of all bookings made
1.3.2 Electronic accurately
1.4 Customer records 1.4 demonstrate knowledge on industry
1.4.1 A computer-generated file booking systems and procedures for a
1.4.2 A manual file range of products and services
2. Request services 1.5 determine the customer’s
2.1 Products and services requirements
2.1.1 Transportation 1.6 interpret any quotations
2.1.2 Transfers previously supplied to customer
2.1.3.Accommodations 1.7 demonstrate skills in booking and
2.1.4 Entertainment coordinating supplier services for multiple
2.1.5 Tours and different customer situations and
2.1.6 Cruises varying products and services (ideally as
2.1.7 Entrance to attractions or sites a component of integrated work activity)
2.1.8 Tourist guiding services 1.8 practice skills within a fully_x0002_equip
2.1.9 Activities industry-realistic office environment
2.1.10 Meals using appropriate computers, printers,
2.1.11 Functions information programs and publications
2.1.12 Special items with customer’s
corporate branding
2.1.13 Venue bookings
2.1.14 Speaker services
2.1.15 Audio visual services
2.1.16 Meeting or event equipment
2.1.17 Special event consumable items
2.1.18 Catering
2.1.19 Refund Services
 2.1.20 Other requirements of the client
3. Record request and confirmation
3.1 Communication System
3.1.1 Telephone
3.1.2 Fax
3.1.3 Email
3.1.4 Internet
3.1.5 Mail/courier service
3.1.6 Computer Reservation
System (CRS) or Global
Distribution System (GDS)
3.2 Confirmation details

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3.2.1 Cost

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3.2.2 Payment method and deadline
3.2.3 Special request
3.2.4 arrangements
3.3 Types of Reservations/Bookings
3.3.1 A single product or service
3.3.2 Multiple products and services
making up a complete itinerary
3.3.3 Groups
3.3.4 Individuals
3.3.5 Ad Hoc touring arrangements
3.3.6 Series tours
3.3.7 Incentive tours
3.3.8 Meetings
3.3.9 Conferences
3.3.10 A combination of any of the
above
3.4 Amendments/ adjustments to
bookings
3.4.1 Cancellation of booking
3.4.2 Change of date, time.
3.4.3 Change of location of
commencement and conclusions
of service.
3.4.5 Reduction or increase in number
of bookings held
3.5 Final customer details
3.5.1 Final numbers for a group
booking
3.5.2 Arrival and departure flights
and times (or any other form
of transportation)
3.5.3 Final name list
3.5.4 Final rooming list
3.5.5 Details of tourist guides/
 tour managers/crew
accompanying customers
3.5.6 Itinerary – if packaged tour
4. Update and finalize bookings
4.1 Documents issued to customers
4.1.1 Invoices
4.1.2 Credit notes
4.1.3 Receipts
4.1.4 Service Voucher/s
4.1.5 Tickets (air, sea and land)
4.1 6 Travel documents (passports,
visas, immigration clearances, etc)
4.1.7 Insurance Certificates
4.1.8 Information packs
4.1.9 Travel reminders, itineraries
4.2 Updating customer/s’ financial
record
Lesson 8: PROVIDE ASSISTANCE IN TRAVEL DOCUMENTATION PREPARATION (PATD)
1. Prepare and assist client’s LO17. Demonstrate Assistance in travel
application documents needed
for the following: 1.1 demonstrate knowledge of passport
1.1 Passport application requirements and procedures
1.1.1 Filipinos 1.2 demonstrate knowledge of visa
1.1.2 Resident Foreign Nationals documentation requirements and
1.2 Visa application and/or permits procedure
1.2.1 Worldwide destination 1.3 demonstrate knowledge of
1.2.2 Tourist Immigration Exit clearance and Reentry
1.2.3 Temporary Visitors permit procedure and other
1.2.4 Businessman Immigration procedure
1.2.5 Students requirements
1.3 Immigration documents 1.4 demonstrate ability to correctly
1.3.1 Travel Exit clearance & reentry apply DFA, Embassies, and Bureau
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permit of Immigration rules and

1.3.2 Extension of visa procedures within enterprise
1.3.3 Application of change of visa acceptable timeframes
status 1.5 demonstrate ability to assist clients
1.3.4 Annual Registration of foreign in acquiring travel documents within
Nationals the soonest time before date of
1.3.5 Application of I-Card travel
1.3.6 Travel clearance for person with
the same name
1.3.7 Application of extension of
reentry permit
1.3.8 Payment of Head tax
1.4 Additional travel documents
1.4.1 DSWD clearance
1.4.2 Court clearance
 1.4.3 CFO (Commission on Filipinos
Overseas)
1.4.4 POEA clearance
1.4.5 NBI clearance
1.4.6 Bureau of Quarantine
vaccination card
1.4.7 And other necessary government
issued documents
Lesson 9: ISSUE INFORMATION ON INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)-BILLING SETTLEMENT PLAN (BSP)
DOCUMENTS AND OTHER PASSAGE DOCUMENTS (DOPD)
1. Necessary information and other LO18. Issue important documents for
travel related data the travel
1.1 Company name 1.1 perform sales and service tasks
1.2 First Name 1.2 issue tickets, Multi-Purpose
1.3 Middle Initial / Name Documents (MPD) and other travel related
1.4 Last Name documents
1.5 Title of the passenger (Mr., Ms., 1.3 obtain information on International
Mrs., Mstr., Mist., Inf) Air Transport Association (IATA)
1.6 Address tariff of different carriers, billing and
1.7 Date of Birth settlement plans.
1.8 Birthplace 1.4 effectively use telephone, telefax,
1.9 Gender computer reservation system or
1.10 Telephone Number global distribution system, internet
1.11 Zip Code and email
1.12 Age 1.5 perform competent communication
1.13 Type of passenger skills
1.14 Overseas Filipino Workers (OFW) 1.6 carry out networking for latest fares
1.15 Number of passenger and tariff information
1.16 Senior Citizen 1.7 run required computer (GDS)
1.17 Language operations
1.18 Medical
1.19 Dietary requirement
1.20 Residency status
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1.21 Nationality
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1.22 Passport Number, validity, date

& place of issuance
1.23 Visa
1.24 Handicap
2. Perform sales and service tasks
2.1 Flight or Voyage Number
2.2 Estimated Time of Departure (ETD)
& Arrival (ETA) 2.3 Date of flight /
departure
2.4 Time of flight / departure
2.5 Place of origin
2.6 Place of destination
2.7 Type of booking class / services
2.8 Type of equipment used
2.9 Meals served on board
2.10 Elapsed Time of travel
2.11 Type of aircraft/ship/vehicle use
3. Issue tickets, Multi-Purpose
Documents (MPD) and other travel
related documents
3.1 Fares – Adult, Child, Infant,
Senior Citizen
3.2 Air
3.3 Sea
3.4 Land
4. Network for latest fare and tariff
information
8 weeks
64 hrs per quarter
Prepared by: 128 hrs per sem

MR. NINO TOMAS R. DEL MONTE

Travel Services Teacher
 PINES
ATION
ZON
TY
RRICULUM
TIMBAO CAMPUS
CS

CES

TIME ( Number
of hours TEACHING ASSESSMENT
including the STRATEGIES PLAN
exam )

Demonstraton
8
/Discussion

8 Demonstraton
/Discussion

8 Practice/
Discussion
6 Practice/
Discussion

8 Demonstraton
/Discussion

Demonstraton
4
/Discussion

Demonstraton
8
/Discussion

6 Practice/
Discussion
6 Practice/
Discussion

Practice/
8
Discussion

64

Demonstraton
4
/Discussion

Demonstraton
2
/Discussion

Practice/
2
Discussion
 Practice/
2
Discussion

Practice/
2
Discussion

Practice/
4
Discussion

Practice/
2
Discussion
 Practice/
2
Discussion
 Practice/
16
Discussion
 Practice/
16
Discussion
-BILLING SETTLEMENT PLAN (BSP)

Practice/
14
Discussion
 64
128

Approved by:

MR. JERICO F. BALMES

School Head