6900 Install & Service Guide

Toshiba Global Commerce Solutions 6900
Toshiba Pro-X Hybrid Kiosk
Installation and Service Guide

Model 1K0
1
Before using this information and the product it supports, be sure to read Safety Information.
January 2022
This edition applies to Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0
If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right
to use or distribute whatever information you supply in any way it believes appropriate without incurring any
obligation to you.
© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2022
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Contents
TCx® 800 AIO POS installation ..............................................47

Safety .......................................................... 6 Cable Routing for TCx® 800 AIO POS (LAN and Power
Cable) ........................................................................................50
Rear Cover Installation ..........................................................52
Summary of changes ................................ 7 Loading the paper ..................................................................53
Signal Light Installation (TCx800 Model) ...........................55
T10 AIO POS Installation ......................................................57
Safety labels. ............................................. 9 Cable Routing for T10 AIO POS (LAN and Power
Cable)……………………………………………………………………………………61
Rear Cover Installation (T10 Model) ....................................62
About this guide ...................................... 10 Loading the paper ..................................................................62
Who should read this guide ..................................................10 Signal Light Installation (T10 Model) ..................................63
Where to find more information. ..........................................10 TCx® 810/810E AIO POS installation ...................................64
Accessing the TGCS Knowledgebase site .....................10 Cable Routing for TCx® 810/810E POS (LAN and Power
Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0. ...........10 Cable) ........................................................................................69
Notice statements. ...................................................................11 Rear Cover Installation...........................................................71
Loading the paper ..................................................................71
Signal Light Installation (TCx® 810/810E Model) ...............72
Additional service procedures ..............................................74
Chapter 1. The Toshiba Pro-X Hybrid Mounting of the Toshiba 6900 Pro-X Hybrid Kiosk Model
Kiosk System .......................................... 12 1K0 ...........................................................................................75
Configuration descriptions. ...................................................12
Physical Environment ............................................................13
Dimensions of Toshiba Pro-X Hybrid Kiosk.......................14 Chapter 5. Operating the System 77
Location of model and serial number label.........................15 Power on procedure. ..............................................................77
Required tools..........................................................................16 Shutdown procedures ............................................................79
Emergency power-off procedure ...................................79
Standard Shutdown procedure ......................................79
Chapter 2. Component locations .......... 17 Clearing paper jam for kiosk printer ....................................80
Pro-X Hybrid Kiosk with Different Components ..............17
Chapter 6. Troubleshooting ................... 81

Chapter 3. Devices Specification ........ 18 Printer .......................................................................................81
KIOSK Printer. .........................................................................18 Printer Bezel LED ....................................................................81
Receipt Feature ....................................................................18 Printer on Board LED .............................................................82
General Features ..................................................................19 Scanner......................................................................................83
Printing Specifications ........................................................20 Kiosk Front door lock .............................................................84
Environmental Conditions .................................................20 Will not lock ......................................................................84
Reliability ..............................................................................21 Will not unlock .................................................................84
Barcode Scanner – MAGELLAN 3410VSI. ..........................22
Specifications........................................................................22
Barcode Scanner – SYMBOL DS7708. ..................................24
TCx® 800, T10, TCx® 810 & TCx® 810E POS ..........................26 Chapter 7. Remove and replace
Machine Type and Model ......................................................28 components. ............................................ 86
LED Controller Card Replacement (TCx800 model) .........87
LED Controller Card Replacement (T10 model) ................88
Chapter 4. First Installation Procedures LED Controller Card Replacement (TCx® 810/810E model)
................................................................... 29 …………..………………………………………………………………………….……...89
Front Door Lock Installation .................................................30 LED Strip Replacement (TCx800 model) .............................91
Rotating Base Option Installation ........................................31 LED Strip Replacement (T10 model) ....................................92
Pin Pad Bracket Installation...................................................33 LED Strip Replacement (TCx® 810/810E model) .................94
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Signal Light Replacement (TCx800 Model).........................95 Appendix D. Pro-X Hybrid Kiosk
Signal Light Replacement (T10 Model)................................96
Knowledge Document .......................... 151
Signal Light Replacement (TCx® 810/810E Model).............97
OPOS and javaPOS Driver ............................................151
Hinge Option Replacement ...................................................98
Accessing OPOS Driver Setting ..........................................156
EFT Side Option Replacement ............................................100
Accessing JavaPOS Driver Setting ......................................158
Pin Pad Mount Replacement ...............................................101
OPOS and JavaPOS Printer Settings ..................................160
Rotating Base Option Replacement ....................................102
OPOS and JavaPOS Signal Light ........................................173
Kiosk Printer Replacement ..................................................103
Firmware Update ..................................................................175
Zebra Symbol DS7708 Scanner Replacement....................105
Printer Logo Download .......................................................180
Datalogic Magellan 3410 Scanner Replacement ...............107
Retrieve or set printer setting ..............................................185
Combining XML file for single download ........................191
Reset to Factory setting ........................................................195
System Management Information (RMA) Related Settings
Appendix A. Wiring diagrams and ..................................................................................................196
connections ........................................... 109
Block diagram ......................................................................109
Notices.................................................... 200
Telecommunication regulatory statement .......................201
Appendix B. FRU Parts List ................. 115 Electronic emission notices ................................................201
Assembly 1: Body Parts .....................................................115 Federal Communications Commission (FCC) statement
Assembly 2A: Options: Parts – Hinge................................117 ................................................................................................. 201
Assembly 2B: Options: Signal Light ..................................120 Avis de conformité à la réglementation d'Industrie Canada
Assembly 2C: Options Parts – EFT Pin Pad Arm ............123 .................................................................................................. 201
Assembly 2D: Options Parts – Rotating Base ...................124 European Union Electromagnetic Compatibility (EMC)
Assembly 2E: Options Parts – EFT Pin Pad Long Arm...124 Directive Conformance Statement .................................... 201
Assembly 2F: Options Parts – Pin Pad mount plate ........126 Germany Class A statement ..............................................202
Hardware kits and supplies ...............................................127 Australia and New Zealand Class A statement .............203
Cables ....................................................................................127 People's Republic of China Class A electronic emission
statement ..............................................................................203
Russian Electromagnetic Interference (EMI) Class A
statement ..............................................................................203
Appendix C. FRU Parts Japanese Electrical Appliance and Material Safety Law
Replacement .......................................... 128 statement ..............................................................................204
Japanese power line harmonics compliance statement .204
LED controller card PCB– T10 Model .............................128
Japan Voluntary Control Council for Interference Class
LED Strip and SIGNAL LIGHT ACRYLIC BLOCK – T10
A statement ..........................................................................204
Model......................................................................................129
Japan Electronics and Information Technology
USB-A TOP TO USB-B Cable for TCx800 Signal Light,
Industries Association (JEITA) statement .......................204
LED controller card PCB, LED Strip and LED controller
Korean communications statement ..................................205
card PCB – TCx800 Model ...................................................132
Taiwan Class A compliance statement ............................205
USB-A TOP TO USB-B Cable for TCx800 Signal Light,
Taiwan contact information ...............................................205
LED controller card PCB, LED Strip and LED controller
card PCB – TCx® 810/810E Model ......................................134
TCx®800 HINGE BACK COVER ........................................136
T10 HINGE BACK COVER ...............................................137 Cable ferrite requirement ..................... 206
TCx®810/810E HINGE BACK COVER ..............................138
PAPER ROLL HOPPER BEHIND PRINTER....................139
CABINET LOCK AND KEY ...............................................140 Electrostatic discharge (ESD) ............. 206
BASE MOUNT PLATE ........................................................141
BACK COVER ......................................................................142
FRONT DOOR ......................................................................143 Product recycling and disposal .......... 206
SIDE EFT HOLE COVER PLATE .......................................144
EFT COVER PLATE ............................................................145
SCREW M3X10 BLACK and Screw M3X8 Silver .............146 Battery safety ........................................ 208
SLIDE RAILS .........................................................................147
Printer Connection Power Cable, Length 1025 mm and
Printer Data Cable Connect To AIO, Length 980 mm .....149
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Battery return program......................... 209
For Taiwan ...........................................................................209
For the European Union .....................................................209
For California: .......................................................................210
Flat panel displays ................................ 211
Monitors and workstations .................. 211
Trademarks ............................................ 211
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Safety
Before installing this product, read Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.
Пре инсталирања овог производа, прочитајте Безбедносне информације.
Перш ніж встановлювати продукт, прочитайте Інформацію про безпеку.
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Summary of changes
This section documents the changes for the 6900 Toshiba Pro-X Hybrid Kiosk Manuals.
Rev No. Date Page *Action Description of Change

DD-MMM-
00 ALL - New Release
YY
01 30-AUG-21 12 Add Provided the specs for the TCx® 810 POS
Added TCx® 810 & TCx® 810E POS models to indicate
01 30-AUG-21 25 Add
these are included for the whole user manual
01 30-AUG-21 27 Add Added table for the TCx® 810 specs
Added steps 7 to 11 for the long or short cable
01 30-AUG-21 47 Add
appearance.
Change all the titles from TCx® to TCx® 800/TCx® 810/810E
01 30-AUG-21 ALL change
whichever is applicable.
Added steps 11 to 15 for Short and Long cable
01 30-AUG-21 57 Add
instruction
Added new Section to the TCx® 810/810E Cables
01 30-AUG-21 61 Add
Upgrade Kit
Added a new Section TCx® 810/810E AIO POS
01 30-AUG-21 63 Add
installation
Added more steps to the Cable Routing for TCx®
01 30-AUG-21 68 Add
810/810E POS (LAN and Power Cable)
Added more steps to the Signal Light Installation (TCx®
01 30-AUG-21 70 Add
810/810E Model
01 30-AUG-21 72 Add Added a new Section Rear Cover Installation
01 30-AUG-21 77 add Added Power button location for TCx® 810/810E model.
Added anew Section for LED Controller Card
01 30-AUG-21 85 Add
Replacement (TCx® 810/810E model)
Added a new Section for LED Strip Replacement (TCx®
01 30-AUG-21 90 Add
810/810E model)
Added a new Section for Signal Light replacement
01 30-AUG-21 93 Add
(TCx® 810/810E Model)
Appendix B: FRU Parts List - Added 1-3 Logic Scanner
01 30-AUG-21 112 Add
and Zebra Scanner parts
Appendix B: FRU Parts List – Added parts for TCx®
01 30-AUG-21 116 Add
810-TCx® 810E models
Appendix B: FRU Parts List- Added a new Printer Cable
01 30-AUG-21 124 Add and Data Cable
7
Change the procedure of USB-A TOP TO USB-B
Cable for TCx® 800 Signal Light, LED controller Card
01 30-AUG-21 131 Change
PCB, LED Strip and LED controller card PCB – TCx®
810/810E Model
Change the Title of the Section to add the new printer
01 30-AUG-21 145 Change Connection cable (1025 mm) and Printer data cable
(980 mm)
Added appendix D. Pro-X Hybrid Kiosk Knowledge
01 08-DEC-21 151 Add
Document
Note: *Action - Change / Add / Delete
8
Safety Labels
Caution: The weight of this part or unit is between 18 and 32 kg (39.7 and 70.5 lb). It takes two persons to
safely lift this part or unit. (C009).
CAUTION: Pinch hazard. Keep hands clear. (C034)
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About this guide
This guide documents the installation and service procedures for Model 6900-1K0.
Who should read this guide

This guide is intended for use by persons who are interested in installing and servicing the
Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0.
Sections 1~3 are for end user. The rest of the sections are for skilled/technical person only.
Where to find more information

Current versions of Toshiba publications are available on the Toshiba Global Commerce
Solutions website at https://commerce.toshiba.com/support/publications. The publications listed
under the General tab are available to the public.
Note: Access to the product publications require valid user credentials. For information on
obtaining a user ID and password, click About us, and then FAQs.
To access a specific Toshiba product publication:
1. Click Sign In and enter your user ID and Password.
2. Click Support.
3. Click Publications.
4. Click the Hardware tab.
5. Scroll down and click Toshiba Pro-X Hybrid Kiosk.
6. Scroll down and select the appropriate manual listed under your Toshiba Pro-X Hybrid
Kiosk model. The pdf will be downloaded to your computer.
Accessing the TGCS Knowledgebase site

Toshiba Global Commerce Solutions has developed a variety of Knowledgebase articles to assist
you in using the Toshiba product set. To access the TGCS Knowledgebase articles:
1. Click Sign In and enter your user ID and Password.
2. Click Support.
3. Click Publications.
4. Click the Hardware tab.
5. Scroll down and select Toshiba Pro-X Hybrid Kiosk.
6. On the right side of the page, click Knowledgebase.
Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0

The following publication can be found in the 6900 Toshiba Pro-X Hybrid Kiosk library.
• 6900 Toshiba Pro-X Hybrid Kiosk Hardware Service Guide Models 1K0
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Notice statements
Notices in this guide are defined as follows:
Note
These notices provide important tips, guidance, or advice.
Important
These notices provide information or advice that might help you avoid inconvenient or
problem situations.
Attention
These notices indicate potential damage to programs, devices, or data. An attention notice
is placed just before the instruction or situation in which damage could occur.
CAUTION
These statements indicate situations that can be potentially hazardous to you. A caution
statement is placed just before the description of a potentially hazardous procedure step
or situation.
DANGER
These statements indicate situations that can be potentially lethal or extremely hazardous
to you. A danger statement is placed just before the description of a potentially lethal or
extremely hazardous procedure step or situation.
Handling static-sensitive devices

Observe the following precautions to reduce the possibility of electrostatic discharge.
Attention: Static electricity can damage electronic devices. To avoid damage, keep static-
sensitive devices in their static-protective packages until you are ready to install them.
• Limit your movement. Movement can cause static electricity to build up around you.
• Handle the device carefully, holding it by its edges or its frame.
• Do not touch solder joints, pins, or exposed circuitry.
• Do not leave the device where others can handle and damage it.
• While the device is still in its static-protective package, touch it (through the static-
protective package) to an unpainted metal part of the POS device for at least 2 seconds.
This drains static electricity from the package and from your body.
• Remove the device from its package and install it immediately without setting down
the device. If it is necessary to set down the device, put it back into its static-protective
package. Do not place the device on a cover or on a metal surface.
• Take additional care when handling devices during cold weather. Heating reduces
indoor humidity and increases static electricity.
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Chapter 1. The Toshiba Pro-X Hybrid Kiosk System
This Service and installation guide contains information to help you solve problems that
might occur in your Toshiba 6900 Kiosk Systems Models 1K0.
This service and installation guide also provides instructions for replacing failing
components.
Note: The illustrations and or photographs in this publication might differ slightly from
your hardware.
Important: An ESD strap must be worn whenever performing maintenance or service inside
the core unit.
Configuration descriptions
The following illustration show examples of 1K0 model configurations.
Pro-X Hybrid Kiosk:

Configuration consists of a core unit, scanner, kiosk printer and POINT OF SALE
(POS) PC connected together. The following figure shows one possible
configuration.
Figure 1. 1K0 model
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Physical Environment
i) Normal Operating Range

Temperature Range (Dry Bulb) 10 °C - 35 °C (50°F - 95°F)
Temperature Change 10°C (50°F) per hour
Relative Humidity Range 30% - 70%
Humidity Change 10% per hour
Dew Point Temperature Restriction's 26°C (79°F) max.
ii) Storage Range
Temperature Range (Dry Bulb) 1°C - 40 °C (33.8°F - 104°F)

Max. Temperature Change 15°C (59°F) per hour
Relative Humidity Range (No Condensation) 10% - 70%
iii) Transit Range
Temperature Range (Dry Bulb) -10°C - 60 °C (-14°F - 140°F)

Max. Temperature Change 20°C (68°F) per hour
Relative Humidity Range (No Condensation) 10% - 85%
iv) Rating for Kiosk base devices
i. POS system : 24V, 5.41A

ii. Kiosk Printer: 24V, 3.125A
iii. Barcode Scanner : 5V, 0.5A
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Dimensions of Toshiba Pro-X Hybrid Kiosk
Dimensions
Height, Width, Depth,

Item Weight, kg
mm mm mm
Kiosk Body 302.80 360.00 329.90 10.2
Kiosk Body with 15” TCx® 800 POS 613.80 361.50 329.90 14.7
Kiosk Body with 15” TCx® 800 POS, EFT Side 613.80 398.50 329.90 15.1
Kiosk Body with 15” TCx® 800 POS, Long EFT Side 613.80 532.70 329.90 15.5
Kiosk Body with 15.6” TCx® 800 POS 602.20 394.65 329.90 14.7
Kiosk Body with 15.6” TCx® 800 POS, EFT Side 602.20 415.10 329.90 15.1
Kiosk Body with 15.6” TCx® 800 POS, Long EFT Side 602.20 549.30 329.90 15.5
®
Kiosk Body with 18.5” TCx 800 POS, EFT Side 615.50 448.90 329.90 16.2
Kiosk Body with T10 POS 603.70 359.65 329.90 15.2

Kiosk Body with T10 POS, EFT Side 603.70 397.50 329.90 15.6
Kiosk Body with T10 POS, Long EFT Side 603.70 531.70 329.90 16.0
Kiosk Body with 15” TCx® 810 POS 598.81 360 329.90 14.0
Kiosk Body with 15” TCx® 810 POS, EFT Side 598.81 397.7 329.90 14.4
Kiosk Body with 15” TCx® 810 POS, Long EFT Side 598.81 531.9 329.90 14.8
Kiosk Body with TCx® 810E POS 598.81 360 329.90 14.3
Kiosk Body with TCx® 810E, EFT Side 598.81 397.7 329.90 14.7
Kiosk Body with TCx® 810E, Long EFT Side 598.81 531.9 329.90 15.1
14
Location of model and serial number label
The model and serial number can be found on a label A located on the right side of the kiosk
body.
Figure 2. Location of the model and serial number label.
15
Required tools
Table 1 lists the tools that are required to service the Toshiba Pro-X Hybrid Kiosk.
Refer to the parts manual for field replaceable unit (FRU) numbers.
Table 1. Required tools

Tool Remarks Installation Service
#1 (or equivalent) Philips screwdriver For M3 and M4 Screws ✓ ✓
Cable Cutter To remove cable tie ✓
5.5mm (7/32”) Socket For M3 nut ✓ ✓
7mm (9/32”) Socket For M4 nut ✓ ✓
10mm (13/32”) Socket For M6 nut ✓
11mm (7/16”) Socket To lock cam plate adjustment ✓ ✓
Right-angle adaptor Use with socket tool ✓ ✓
16
Chapter 2. Component locations
This chapter contains the locations of the components on the kiosk unit
Note: The illustrations and or photographs in this publication might differ slightly from your
hardware.
Pro-X Hybrid Kiosk with Different Components
The following figure and table provide information about the components of a kiosk unit with TCx800 All In One
(AIO) POINT OF SALE (POS).
H B
E
G
F
Figure 3. Kiosk unit with TCx800 POINT OF SALE (POS)
Table 2. Kiosk unit with TCx800 POINT OF SALE (POS)
A Kiosk Body
B TCx800 Hinge mount
C TCx800 AIO POS
D Optional Transaction Awareness light (TAL) for TCx800
E Optional payment device mount
F Optional rotating base

G Integrated presentation scanner
H Integrated Kiosk Printer
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Chapter 3. Devices Specification
KIOSK Printer
The Kiosk Printer is a high speed, quiet and reliable multi-function printer that is capable of printing
monochrome receipts.
Receipt Feature
1. Thermal printing
2. Font size
• 42 standard, 56 compressed columns, 21 standard (Double Bytes) (80mm Paper Width)
• 32 standard, 42 compressed columns, 16 standard (Double Bytes)
(58mm Paper Width)
3. Resident bar codes

• Code 39
• Code 93
• Code 128
• UPC-A
• UPC-E
• JAN8 (EAN)
18
• JAN13 (EAN)
• Interleaved 2 of 5
• Code-bar
• PDF417
4. Variety of print modes: double high, double wide, upside down, and rotated
5. 13 resident character language Code Pages:

• PC Code Page 437 (US English)
• PC Code Page 850 (Multilingual)
• PC Code Page 852 (Slavic)
• PC Code Page 857
• PC Code Page 858 (with Euro symbol)
• PC Code Page 860 (Portuguese)
• PC Code Page 863 (French Canadian)
• PC Code Page 865 (Nordic)
• PC Code Page 866 (Cyrillic)
• PC Code Page 1252 (Windows Latin #1)
6. 16K RAM for downloaded character sets or bit-mapped graphics (such as logos)
General Features
1. Full cutting and Partial cutting

2. Cover open sensors
3. Loop presenter module
4. User pull sensor
5. 80mm and 58mm width direct thermal paper using 3 inch (76.2mm) diameter
6. LEDs Indicator Function
7. Max 304mm/sec Printing Speed
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Printing Specifications
Print head Fixed 576 Print Elements

Direct Thermal
Fixed Head
Line of Dots
Character Cell Standard: 12 x 24 Dots

Compressed: 9 x 24 Dots
Character Pitch 15.6 Characters/Inch (Standard)

20.3 Characters/Inch (Compressed)
Columns
(maximum) For 80 mm paper:
42 Columns (Standard)
56 Columns (Compressed) For 58 mm paper:
32 Columns (Standard)
42 Columns (Compressed)
Code Page 437,850,852,857,858,860, 863, 865, 1252,

Resident Fonts 1253,1254, 949
7.52 Lines per Inch (default) and variable line per

Line Spacing inch.
Paper Width 80 mm +0.5mm / -1.2mm

(3.15 Inches + .02 Inches / - .047 Inches)
58 mm +0mm / - 1.0 mm
(2.28 + 0 Inches/ - .039 Inches)
Paper Thickness .0025 Inches (0.0635 mm)
Environmental Conditions
Operating 5°C to 45°C (40°F to 112°F), models with knife

Temperature 5°C to 50°C (40°F to 120°F), models with no knife
Operating Humidity 5% to 90%
Condensation may occur when equipment is transferred from cold to warm areas after shipment. The
printer's design permits operation after drying out and stabilizing at room temperature.
20
Reliability
The numbers in the table refer to the Mean Cycle between Failure (MCBF) or Mean Time Between
Failures for the items indicated.
Note: Reliability statistics based on averages exhibited under lab conditions and do not constitute a
warranty
Component Reliability
Thermal Mechanism 59 Million Lines
Cutter 1.5 Million Cuts
Line Thermal Head 200 Million Pulse
Main PCB 1.8 Million Hours
Loop Presenter 1.2 Million transactions

Mechanism
Cutter life result based on Thermal paper with paper thickness 60 mm (NPI TF50KS- F1). Actual cutter life
result may differ depending on the paper used.
21
Barcode Scanner – MAGELLAN 3410VSI
The Magellan 3410VSi scanner is a high performance imaging scanner for the point of sale.
Specifications
DECODING CAPABILITY
1D / LINEAR CODES Auto discriminates all standard 1D codes including GS1
DataBar™ linear codes.
2D CODES Aztec Code; Data Matrix (ECC200 Only); MaxiCode; QR
Code
STACKED CODES GS1 DataBar Composites; GS1 DataBar Expanded Stacked;
GS1 DataBar Stacked; GS1 DataBar Stacked
Omnidirectional; MicroPDF417; PDF417
ELECTRICAL
POWER REQUIREMENTS DC Input: 5-12V
POWER CONSUMPTION Maximum: 2.25W @ 5V;
Typical (RMS): 1.6W @ 5V;
Sleep Mode (RMS): 0.95W @ 5V;
ENVIRONMENTAL
AMBIENT LIGHT 0 - 86,100 lux
ESD PROTECTION (AIR 25 kV
22
DISCHARGE)
HUMIDITY (NON- 5 - 95%
CONDENSING)
TEMPERATURE Operating: 0 to 40 °C / 32 to 104 °F Storage/Transport: -40 to
70 °C / -40 to 158 °F
INTERFACES
INTERFACES IBM 46xx; Keyboard Wedge; OEM (IBM) USB; RS-232; USB
AUXILIARY PORTS Powered Type A USB
PHYSICAL CHARACTERISTICS
DIMENSIONS 13.7 x 15.2 x 9.4 cm
WEIGHT 0.6 kg /1.3 lb
READING PERFORMANCE
IMAGE CAPTURE Graphic Formats: BMP, JPEG
IMAGER SENSOR 1280 x 1024
LIGHT SOURCE Illumination: Multiple diffused 625nm LEDs
PRINT CONTRAST RATIO 25%
(MINIMUM)
READ HEIGHT 14.0 cm / 5.5 in
READ RATE (MAXIMUM) 39 Million pixels per second
READING ANGLE Pitch: +/- 65°; Roll (Tilt): 0 - 360°; Skew (Yaw): +/- 75°
READING INDICATORS Beeper (Adjustable Tone and Volume); Good Read LED;
Good Transmission
RESOLUTION (MAXIMUM) 5 mil
23
Barcode Scanner – SYMBOL DS7708
When it comes to on-counter scanning, the DS7708 offers a feature set that puts it at the top of its class for
performance, ease of deployment and total cost of ownership. No matter what bar codes appear at
your POS, the DS7708 can scan them all — 1D, 2D, printed and electronic.
DECODING CAPABILITY
Code 39, Code 128, Code 93, Codabar/NW7, Code 11, MSI Plessey, UPC/EAN, I 2 of 5, Korean 3 of 5, GS1
DataBar, Base 32 (Italian Pharma), PDF417, Micro PDF417, Composite Codes, TLC-39, Aztec, DataMatrix,
MaxiCode, QR Code, Micro QR, Chinese Sensible (Han Xin), Postal Codes
Refer to Product reference Guide for complete list of symbologies
ELECTRICAL
Standby: 5 VDC +/-10% @ 125ma avg. Operating: 5 VDC +/-10% @ 480ma avg.
ENVIRONMENTAL
AMBIENT LIGHT From darkness (0 fcd) to 450 fcd artificial light and 10,000
fcd direct sunlight
Note: fcd= foot candles
ESD PROTECTION ESD per EN61000-4-2; +/- 25 KV Air Direct; +/- 8 KV Indirect
HUMIDITY (NON-CONDENSING) 5% to 85% RH, non-condensing
TEMPERATURE Operating: 32˚ to 104˚ F / 0˚ to 40˚ C Storage/Transport: -40˚
to 158˚ F / -40˚ to 70˚ C
INTERFACES
INTERFACES USB, RS-232, Keyboard Wedge, TGCS (IBM) 46XX over
RS485
PHYSICAL CHARACTERISTICS
DIMENSIONS 14.3 cm H x 14.9 cm W x 9.7 cm D
WEIGHT 500 g
PERFORMANCE CHARACTERISTICS
SWIPE SPEED Up to 100 in./sec. (254 cm/sec.)
LIGHT SOURCE Two deep red LEDs (660nm)
24
IMAGE FIELD OF VIEW 48.0° x 36.7° (bar-code reading)
48.0° x 33.7° (image capture)
IMAGE SENSOR 1280 x 960 (bar-code reading)
1280 x 880 (image capture)
MINIMUM PRINT CONTRAST 25% minimum reflective difference
ROLL / PITCH / YAW 360˚, ±70˚, ±70˚ typical
25
TCx® 800, T10, TCx® 810 & TCx® 810E POS
Toshiba Pro-X Hybrid Kiosk does not come with TCx® 810 POS or TCx® 810E POS or TCx® 800 POS or T10
POS . But it will require the TCx® 810 POS or TCx® 810E POS or TCx® 800 POS or T10 POS to run and
power up the devices in the kiosk
Specifications
Item TCx® 810 TCx® 810E
CPU Intel 11th generation processor family: Intel 8th generation processor family:
Support • Celeron • Celeron 4305UE
• Core i3 • Core i5-8365UE
• Core i5
• Core i7
BIOS AMI BIOS AMI
Video Intel Integrated Graphics Device with Intel Integrated Graphics Device with Integrated
Integrated Dual Dual
Independent output Independent output
• eDP to integrated LCD panel • eDP to integrated LCD panel
• DisplayPort digital output with support • DisplayPort digital output with support for
for DisplayPort, VGA, DisplayPort, VGA,
DVI and HDMI converters DVI and HDMI converters
• USB Type-C Alt Mode DisplayPort
Memory DDR4 3200 MHz DDR4 2400 MHz
Memory SO-DIMM Size (with a maximum Memory SO-DIMM Size (with a maximum total
total of 32 GBs (two slots): of 16 GBs (one slots):
Solid state Two standard M.2 slots One standard M.2 slots
drive (SSD)
Storage 64GB SATA M.2 SSD options to upgrade to 64GB SATA M.2 SSD options to upgrade to
128GB or 256GB PCIe M.2 SSD 128GB or 256GB PCIe M.2 SSD
Audio Internal speaker Internal speaker
LAN Intel I219LM, 10/100/1000 Mbps Intel I219LM, 10/100/1000 Mbps
Primary • 15 inch, 4:3 HD back-lit LCD • 15 inch, 4:3 HD back-lit LCD
Display • 15.6 inch, 16:9 FHD back-lit LCD
• 19.5 inch, 16:9 FHD back-lit LCD
Video Pre-allocated 32MB with total video Max graphics memory size is limited by OS to
Memory memory of 256MB one-half of System Memory
26
Controls / • Power control and indicator (the indicator • Power control and indicator (the indicator is
Indicators is blue when on and blue when on and
red when off) red when off)
• Activity indicator • Activity indicator
• Brightness controls (+/-) • Brightness controls (+/-)
• Dump button (an access hole)
• Headphone jack
Item TCx® 800 TOSHIBA T10

CPU Intel 7th Generation uSeries processors Intel® Celeron® J1900 / up to 2.42 GHz
Support (Celeron 3965U, Core i5- 7300U, Core i7-
7600U), Intel Core i3
Memory 4GB, 8GB, or 16GB DDR4 options 4GB Memory (1 DIMM & Upgradeable), up to
8GB max
Storage 128GB SATA M.2 2280 SSD
Max 32GB
System
Memory
Supported
Sockets 2 SO-DIMM
Storage 64GB SATA M.2 SSD options to upgrade to 128GB SATA M.2 2280 SSD
128GB or 256GB PCIe M.2 SSD (up to 2x
SSDs supported)
Audio Bottom access headphone/mic port Mono Speaker / PC Beeper
Speaker Standard (1) x 3.5mm 4 conductor combo audio jack (CTIA
only)
Ethernet Intel Realtek
Fixed - 1x Display Port - (1) x 24V Powered USB
Connectors - 1x Ethernet - (2) x 12V Powered USB
(system) - 2x USB 3.0 - (4) x 5V USB 3.0
- 1x USB-C - (4) x RS232 (2-DB-9, 2 RJ50)
- 1x Headphone/Mic - (1) x Mini Display Port / VGA
- 2x USB 2.0 - (1) x Drawer Port Minimum – RJ12
- Together Ports choice (See powered - (1) x RJ45 Ethernet
connector options below. Choose at least 1 - Stereo Speaker / PC Beeper
row; max 1 on system, 1 in stand/hub) - (1) x 3.5mm 4 conductor combo audio jack
(Line-out and Mic-in)
27
Powered USB Mix - (1) x 24V Powered USB 2.5A
Connector - 2x USB 2.0 - (2) x 12V Powered USB 1.5A
options - 3x Powered USB (12V) - (4) x USB 3.0
(System) - 1x Powered USB (24V) - (4) x RS232 with DB-9 / 2 x RX232 with RJ50 to
- 1x Power-in (24V) DB-9 cable
- 1x Cash Drawer (SDL) - (1) x mini-DisplayPort, supporting active
- 1x Cash Drawer (RJ11) converter cable to VGA, DVI, HDMI
- (1) x Drawer Port – RJ12 24V
RS232 Mix - (1) x Gigabit Ethernet by RJ-45, support Wake
- 2x Powered RS-232 (12V or 5V) on LAN, support boot for LAN
- 2x USB 2.0 - (1) x 3.5 mm 4 conductor Combo Audio Jack
- 1x Powered USB (12V) (Line-out and Mic-in)
- 1x Powered USB (24V) - (1) x Power Button
- 1x Power-in (24V) - COM1/COM2 DB9 pin9 with 5V/12V selectable
- 1x Cash Drawer (SDL) by BIOS. No jumper.
- 1x Cash Drawer (RJ11) - COM3/COM4 RJ50 with convert to DB9 cable,
DB9 pin9 with 5V/12 selectable by BIOS. No
jumper
- Colour / Key Coded Parts
Primary - 15” (4:3) or 18.5” (16:9) or 15.6” (16:9) - 15’’ 4:3 1024x768 resolution,
Display - Back-lit LCD - 250nits
- Bezel-less 10 point PCAP - LED backlight with 50K hours of life
- Bezel Free with 10-points PCT touch
Video 32MB allocated, up to 256MB shared
Memory
Controls / - Power SW/LED - Power, SSD, Network LED’s
Indicators - Brightness +/- - Power On Button
- Activity LED
- Dump switch
Machine Type and Model
TCx® 810 6201-2XX, 6201-EXX

TCx® 810E 4828-T2X, 4828-E2X
TCx® 800 6200-1XX, 6200-EXX
TOSHIBA T10 4818-T10
28
Chapter 4. First Installation Procedures
This section serves as a guide for customers and/or business partners to install the machine out of the box.
Caution: The weight of this part or unit is between 18 and 32 kg (39.7 and 70.5 lb). It takes two persons to
Note: The separate head and base units may each be safely lifted by a single person. Once head and base are
assembled, two people are required to safely lift the unit.
During shipping, the machine will have this shipping screw. It is used to hold the front door in place
during shipping. Remove the back cover and shipping screw in order to open the front door.
Shipping Screw
Loosen the 2x thumbscrews at the

bottom and remove the back cover.
First Installation Install Install Pin

Install Install
Sequence Rotating Base pad brackets
Door Lock AIO POS
(optional) (optional)
Install
Cable Install Rear
Signal light
Routing cover
(optional)
29
Front Door Lock installation
Metal Inside
studs
Security Lock
Outside
1. Open the Front Door and align the Security 2. Tighten the 2x M4 nuts.
lock holes to the metal studs. 3. Insert the key and test if the locks rotate
smoothly with the door open.
4. Close the door and test that the door is
properly locked.
30
Rotating Base Option Installation
This section is for optional rotating base installation, please skip to next section if this is not required.
1. Lay the kiosk on the front door, put on 2. Remove the base mount plate by removing
a cushioned surface to protect the the 4x M4 securing screws.
surface.
Base plate
Rotating base
3. Flip the Base plate over and align it to 4. Secure the base mount plate with the 7x M4
the Rotating Base. CSK screws provided . Take note of the base
Locate the position by the 4x holes. plate orientation with the cable access hole.
Take note of the rotating base hole
position to the base plate.
Make sure the 7 perimeter screw holes
should be aligned also.
31
5. Put the Rotating Base assembly on a flat 6. Align the 2 holes to the Rotating Base
surface near the Kiosk. Assembly. (Both sides)
7. Attach the 2x M3 screws on both sides 8. Tighten the M5 thumbscrew on both sides to
to secure. lock the rotating base in plate.
32
Pin Pad Bracket Installation
This section is for optional Pin pad bracket installation, please skip to next section if this is not required.
Arm Pinpad Pinpad Bracket Notes
Short Ingenico Lane 3000
3AC01127400
Ingenico Lane 7000 To be mounted on location A.
Ingenico Lane ISC 250 3AC01127200 To be mounted on location A.
Long Ingenico Lane ISC 480 3AC01127300 To be mounted on location A.
Default to be mounted on location A.
Verifone MX915
3AC01127000 Alternative to be mounted on location B.
Default To be mounted on location A.
Verifone MX925
Alternative to be mounted on location B.
For Long Arm EFT:
Location B
Location A
(Default)
Side EFT
Cover
Inside
1. On the inside of the machine, remove the 2x M4 nuts as shown to remove the side EFT
cover.
33
Short Arm EFT: For Ingenico Lane 3000
EFT Cover Plate
2. Loosen the 2x thumbscrews and 3. Remove the EFT cover plate.

remove the back cover.
Rotate
4. Route the connector in the direction 5. Route to the side of the cable access hole.
above.
34
Note: If the connector will not fit, please go to page 38 for additional steps.
Inside
Outside
Inside
6. Pass the connector through the bottom 7. Route the cable through the cable clamp at the
hole. bottom of the side rail.
8. Align the bracket to the body by the 9. Tighten the 2x M4 nuts to secure the EFT
stud. bracket Assembly.
35
10. Observe the cable routing. Use the 11. Excess cable can be routed into a loop and
cable clamps for housekeeping and keep in the middle portion
prevent cable from being hit and
damaged.
Mount plate
studs
Terminal
Mount plate
EFT side option arm

bracket
12. Orient the bracket with the tab facing 13. Align and slot in the payment terminal mount
up as shown. plate studs to the EFT side option arm bracket
holes.
*Currently shown with IPP350 terminal mount plate.
**EFT side option arm bracket is not designed to hold
pinpad with more than 1.1kg. (see page 33 for the
different brackets used).
36
14. Tighten the 2x M4 nuts to secure the 15. Reassemble the EFT cover plate.
terminal mount plate. 16. Assemble the Payment terminal onto the
bracket.
For Long Arm EFT:
Location B
Location A
(Default)
Note: Installation method is the same as short arm. Refer to Steps 1 to 16.
37
Steps for connector size over 18.5 x
15.5mm
1. Loosen the 2x thumbscrews and remove 2. To fit the larger connector, remove the side
the back cover. plates. Loosen and remove the M6 nut.
3. Remove the 3X M3 nut to remove the 4. Route the connector through the side plate.
middle plate. Take note of the plate orientation. Connector
to be routed from the surface with two studs
and out to the face with one stud.
38
5. Route the connector through the middle 6. Rotate the top body to get a bigger hole
plate. Take note of the plate orientation. clearance to pass the connector through
Connector to be out with the face with
three studs.
7. Pass the connector through the hole. 8. Place the middle back to the body and
tighten back the 3X M3 nut.
39
Pivot Stud
9. Place the pivot Stud onto the side plate. 10. Hold onto the end of the pivot stud to
From the side with the two studs on the ensure that it is fully seated on the plate.
metal plate. (end should be on the protruded stud side)
Silver washer
11. Place the silver washer with the groove 12. Place the second silver washer with the
facing out. groove facing in
40
Silver washer
Stud
13. Now slot the assembly back to the body. 14. Place the silver washer with the groove
Make sure the side plate guiding stud is facing out on the stud.
through the slot.
15. Place the second silver washer with the 16. Place the 2x black washer. Take note of the
groove facing in. orientation of the black washer.
41
Outside Inside
17. Tighten back the M6 nut. 18. Release 2x printer from the clamp.
May use a flat head driver to help with
opening the cable clamp.
Left Right
Pull the tray
19. Release the back end of the scanner by 20. Press on the slide drawer latch to release the
cutting the cable tie shown by the red rails (left and right side). Left latch goes up
circle. and Right goes up. While holding both
latches, pull the tray out to disconnect the
tray from the rails.
42
21. Rest the back end of the tray on the 22. Remove 4x M4 screws to remove the middle
body. Take care not to put stress on the support plate.
cable by placing the tray too outwards.
23. Remove the 3x M4 nuts to remove the 24. With the slide rail removed, now route the
slide rail assembly. pin pad cable through the side body hole.
Take note to keep the cable at the lowest
portion of the hole.
43
Outside Inside
25. Assemble back the slide rail assembly 26. Assemble the EFT bracket to the side body.
and half tighten the 3X M4 nut. And secure it with the 2X M4 nut.
27. Align the rails and reassemble the tray. Pull in and out a few times to check that the rails
are properly assembled. Make sure cables are not being pinched
Next push the Front Door all the way back, check that the Front Door is properly aligned
and fully tighten the 3x M4 nut on the slide rail assembly.
44
28. Pull out the Front Door to have more hand 29. Route the connector through the top cable
access access hole that need to be connected to the
AIO
Printer
Pin Pad
cable
30. Route the Pin pad cable through the side 31. Straighten and cable tie back the scanner
clamp and clamp back the 2x printer cable. Cut the excess part.
cables.
45
32. Place back the middle support plate and 33. Take note of the cable routing. Excess
secure it with the 4x M4 screw. cable can be kept at the bottom.
34. Check that there is no interference of the

cable with the printer tray movement.
A) With the EFT bracket facing front, pull the
Front Door out and back in to check if
there is any interference
B) With the EFT bracket facing back, pull the
Front Door out and back in to check if
there is any interference
46
TCx® 800 AIO POS installation
This section is for TCx® 800 AIO POS
AIO Back Cover

1. Place the AIO monitor on a flat surface. 2. Remove the 4x M4 screws.
Remove the AIO Back Cover.
(Please skip to step 4 if the AIO does not
come with the stand)
3. Tilt the AIO monitor in the direction shown 4. Loosen the thumbscrew to detach the Hinge
above and lift it up to remove it. back Cover.
47
5. Pass the connector wires through while 6. Attach the 4x M4 screws to secure the Hinge
placing the Hinge metal plate on top of the metal plate.
machine.
Short Long
7. Check if the body come with long or short 8. Ask someone to hold the AIO monitor and
cable. attach the 4x M4 screws on the metal Hinge
For short Cable, go to step 8. plate. Connect all the connectors.
For Long cable, go to step 9.
48
9. Route the extra cable from the left to the 10. Extended cable length will keep on the
right side. Refer to step 10 picture to refer other side of the nylon clamp & plastic
how the cable should be routed in the body. clamp.
11. Route the scanner cable through the nylon

clamp one round.
49
Cable Routing for TCx800 AIO POS (LAN and Power Cable)
Connect other
end to Source.
1. From the inside, properly route the LAN 2. For the Power Cable, route the cable on the
cable by using the clamps. condition above. Use the same 3 clamps
found on the machine.
Note: If your machine set-up has a bottom
access hole underneath, you may pass the
wires through this.
3. Pass the LAN Connector inside and exit at 4. Connect to the LAN slot on the AIO Display.
the metal bracket hole. Observe proper cable routing and do not
route the cable too tightly, give a little slack
in the cable.
Note: You have the option to use the cable clamp.
50
5. Connect to the Power connector on the AIO
Display.
Note: Don’t let cables sit on top of the clamp
because the hinge cover will not go back on.
51
Rear Cover Installation
1. Place the back cover in the slot and tighten 2. Reattach the AIO back cover.
the thumbscrew.
3. Reattach the back cover and tighten the 2x

thumbscrew.
52
Loading the paper
This section is for loading the paper for the thermal printer. Make sure the power is connected.
Paper Tray
1. POWER ON the machine. Turn the key to 2. Put the paper inside the Paper Tray. Rotate
open and pull out the Front door to access the monitor upwards if you need more
the printer. clearance to load the paper. Pull the end of
the paper as shown in the picture. Take note
of the orientation of the paper.
Exit Tray
LAN Power
Power Cable
3. Insert the paper. The printer will load it 4. The paper will be pulled to the paper Exit tray
automatically once it detects the paper. and will be automatically cut. The green LED
will be lit, indicating that the printer is loading
paper.
53
Paper Tray
5. A happy face print-out will automatically be

printed after a successful loading of the
paper.
54
Signal Light Installation (TCx800 Model)
This section is for Signal light installation for TCx800 model. Please skip it if not required.
1. Place the TCx® signal light near the monitor 2. Remove the 2 Mylar covering the left side of
after getting it out of the packaging. the POINT OF SALE (POS) mount hole.
3. Remove the left side USB connector 4. Plug in the USB connector from the light into
removable rubber cover. the USB port on the POS.
55
5. Hook the signal light onto the TCx® and
secure with the 2x M3 screws.
56
T10 AIO POS Installation
1. Place the AIO Monitor and Hinge Back 2. Open the AIO Monitor Stand.
Cover on a flat surface after getting it out of
the packaging.
Note: For AIO without stand, please skip to
step 6.
Module
AIO Cover
3. Remove the AIO Cover 4. Unlock the 2 Thumbscrews and Open the
Module.
57
Note: For AIO Without stand, just loosen
the 2 Thumb Screws and open the module.
(same as no. 4)
Stand
Module
Hinge Assembly
5. Remove the 7x M3 screws and take off the 6. Prepare the Hinge Assembly. Loosen the
stand. thumbscrew to detach the Hinge back Cover.
7. Align the Hinge metal plate to the AIO 8. Close the module and tighten the 2
Display holes and re-attach the 7x M3 screws. thumbscrews.
58
9. Prepare the Toshiba Pro-X Hybrid Kiosk 10. Align the 4 holes of the hinge to the kiosk
machine. base and attach the 4 xM4 screws to secure
the AIO assembly to the machine.
Short Long
11. Check if the body come with long or short 12. Attach the connectors to the AIO Display.
cable. Observe proper cable routing.
For short Cable, go to step 12. Note: Keep the top of the cable clamp clear
For Long cable, go to step 13. so that the cover can be reattached.
59
13. Route the extra cable from the left to the 14. Extended cable length will keep on the
right side. Refer to step 14 picture to refer other side of the nylon clamp & plastic
how the cable should be route in the body. clamp.
15. Route the scanner cable through the nylon

clamp one round.
60
Cable Routing for T10 AIO POS (LAN and Power Cable)
LAN Power
Connect other
end to Source.
1. From the inside, route the Power Cable and 2. Connect the LAN Cable and Power Cable to the
LAN Cable by using the 3 clamps. Re-attach AIO Display. Observe proper cable routing.
the AIO Back Cover, Hinge back Cover and
the Back Cover.
wires through this.
61
Rear Cover Installation (T10 Model)
1. Place the back cover in the slot and tighten 2. Reattach the AIO back cover.
the thumbscrew.
3. Reattach the back cover and tighten the 2x

thumbscrew.
Loading the paper

Please refer to page 53 for paper loading steps.
62
Signal Light Installation (T10 Model)
This section is for Signal light installation for T10 model. Please skip it if not required.
1. Place the Signal light for T10 model after 2. Secure the signal light to the POINT OF
getting it out of the packaging.. SALE (POS) by the 2x M4 screws and plug in
the USB cable.
63
TCx® 810/810E AIO POS installation
Arm top
cover
Base rear cover
1. Prepare the AIO Monitor. Remove the Base 2. Remove the Arm top cover followed by the
rear cover. arm bottom cover.
(Please skip to step 8 if the system unit does
not come installed on the stand)
For Stand
hub cable
3. Rotate the monitor all the way back. Remove 4. Unlatch the cable management bracket and
the cable cover. rotate it 180 degrees. Unplug the USB-C cable
from the tailgate if one is connected.
64
5. Place the screen on a flat surface. Remove 6. Remove the 4X M4 screws.
the VESA cover.
7. Tilt the stand and unhook the stand from the 8. Prepare the Hinge Assembly. Loosen the
monitor. thumbscrew and lift the rear Hinge Cover
upward to detach the cover.
65
9. Pass the ends of the cables through the 10. Attach the 4x M4 screws to secure the Hinge
openings of the bracket while placing the metal plate.
Hinge metal plate on top of the machine.
11. Align the hooks from the hinge bracket with 12. Attach the 4x M4 screws on the metal Hinge
the slots on the back of the monitor. Lower the bracket plate.
unit so the hooks go into the slots.
66
13.Route the cables through the cable clamp 14. Rotate the monitor all the way back.
and pass the connectors through the top of Unlatch the cable hold bracket.
the hinge bracket.
15. Plug in the all the cables. 16. Rotate the cable management bracket and
latch it into place.
67
17. Rotate the monitor back upright.
68
Cable Routing for TCx® 810/810E POS (LAN and Power Cable)
Lan Cable
1.Route the LAN cable and power cable 2. Route the LAN cable through the 3 cable
through the back-access hole. clamp shown above.
wires through this.
Power Cable
3. Route the power cable though the 3 cable 4. Route both the power and LAN cable to the
clamp shown above. Ensure that the power top hinge assembly. Ensure that the cables
cable is routed inside of the 2x printer cable. are held by the top cable clamp.
69
Lan Cable Power Cable
5. Rotate the monitor all the way back. 6. Rotate the cable management bracket and
Unlatch the cable hold bracket. latch it into place.
Connect the LAN and power connector into Latch back the cable cover and rotate the
AIO display port. monitor back up right.
Observe proper cable routing and do not
route the cable too tightly, give a little slack
in the cable.
7. Re-install back the cable cover and rotate the

display back to upward.
Give the display a few rotations and check that
the cable movement is smooth. There
shouldn’t be any stress in the cable.
70
Rear Cover Installation
1. Slide the VESA cover into the slots in the 2. Lower the rear in the hinge back cover so
main rear cover at the top. Press on the the pins go into the holes in the main bracket,
bottom left and right to snap in the back rotate the cover, and tighten the thumbscrew.
cover.
3. Assemble back the back cover and tighten

the 2x thumbscrews.
Loading the paper

Please refer to page 53 for paper loading steps.
71
Signal Light Installation (TCx® 810/810E Model)
This section is for Signal light installation for TCx® 810/810E model. Please skip it if not required.
1. Prepare the TCx® 810/810E signal light to be 2. Remove the 2 Mylar covering the left side of
installed. the POINT OF SALE (POS) mount hole.
3. Remove the left side USB connector 4. Plug in the USB connector to the side
removable rubber cover.
72
5. Place the bracket at the top of the display so
the bend at the top of the signal light rests on
the top of the monitor. Secure the bracket
with the 2 M3 screws.
73
Additional service procedures
This section includes information on additional procedures that assist with servicing or
installation of the Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0.
Caution: The weight of this part or unit is between 18 and 32 kg (39.7 abd 70.5 lb). It takes two persons to
74
Mounting of the Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0
The kiosk is to be permanently mounted to the counter top for stability.
Professional Service personnel will be required to carry out the installation of the kiosk mounting
1) Position the kiosk on the countertop and mark out the base plate on the counter top.
2) Locate the center of the pivot hole.
3) Cut out the cable access hole opening and screw holes based on Figure 10
4) Use a M4 steel screw (with spring washer) to secure the kiosk to the counter top.
5) The minimum length of the screw to be used to be thickness of counter top plus ten millimeter
(refer to figure 11).
6) Tighten the screw from the bottom of the countertop to the kiosk.
7) All four mounting points must be secure.
Figure 9. Shows the mounting holes on the base plate. Figure at 1: 5 ratio.
75
atio
Figure 10. Shows the recommended cut out hole and drill hole on the counter top
Figure 11. Shows the screw length required to be used
76
Chapter 5. Operating the system
This chapter describes the power on and power off procedures.

Note: The power off procedures do not completely remove all AC power from the
cabinets or lane components. To do so you must completely remove the AC
input from the kiosk unit.
Power on procedure
Complete the following procedure to turn on the kiosk unit.
Figure 5. Locate the Power button on the bottom right of the TCx800 model
Front View
Back View
Figure 6. Locate the Power button on the bottom left of the back of the T10 model
77
A
Figure 7. Locate the Power button on the bottom right of the back of the TCx® 810/810E model
1. Locate the power button.

For Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0 Systems with TCx800 POINT OF
SALE (POS), the power button is on the right bottom side of the POINT OF SALE
(POS), below the touchscreen monitor. (see A in Figure 5).
For Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0 Systems with T10 POINT OF SALE
(POS), the power button is on the back side of the POINT OF SALE (POS) monitor.
(see A in Figure 6).
For Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0 Systems with TCx® 810/810E
POINT OF SALE (POS), the power button is on the right bottom side of the POINT
OF SALE (POS), below the touchscreen monitor. (see A in Figure 7 see above).
The power button should easily be reached without having to tilt the display
2. Press the power button one time to power up the kiosk system
Note:
• If you turn off power to the POS system, allow the system be fully shut down
before you try to power on the system again.
• If the POS still does not power on, the POS BIOS might be set up incorrectly.
• please contact your point of purchase and or your Toshiba Sales representative
for assistance
78
Shutdown procedures
This section describes the emergency and standard shutdown procedures.
Emergency power-off procedure

Complete the following procedure to remove power from the kiosk in an emergency
situation:
Note: Use this procedure only in emergencies. Use the standard power-off procedure
whenever possible to close the system and remove power.
1. Disconnect the main power cord from the external AC power outlet.
Standard shutdown procedure

Complete the following procedures, to shut down the system:
1. Shut down the system using the kiosk application.

2. If application is not included, shut down the system by using the POS power button.
79
Clearing paper jam for kiosk printer
This chapter describes procedures on how to clear jams from the kiosk printer.
Clearing simple jam in the kiosk Printer

This section provides the information needed to troubleshoot and clear simple jams for
the kiosk printer.
Paper jams can be cleared by authorized store personnel or a trained service technician.
Clearing a jam in the kiosk printer

Complete the following procedure to clear a jam in the kiosk printer.
1. Unlock and pull out the kiosk Front door.
2. Unlatch the presenter and engine top cover on the printer to clear any paper jam
inside the printer. (Cut the crumpled paper)
3. With the jam paper removed, close the covers back and load the paper into the
printer.
Refer to page 53 for “Loading the Paper” procedure.
Jam Condition OK Condition
Presenter Engine
Top Cover Top Cover
Close the top covers.
Figure7. Shows How to clear the paper jam.
80
Chapter 6. Troubleshooting
This section serves as a guide for service personnel to diagnose and correct issues on
the Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0.
Please refer to the following table for action for some of the possible issues, please
contact your point of purchase and or your Toshiba Sales representative for assistance
if unable to solve.
Printer
Problem/Symptom Possible Causes Action
The Paper Status LED is The paper may be out, the cover open, For problems not user correctable,
blinking and the printer the knife jammed, the supply voltage contact a service representative.
does not print. out of range, or the print head
temperature is out of range.
Printer has power but Data cable may not be connected Check all cable connections.
does not print. properly.
Cables within the printer are improperly Ensure that the cables in the printer are
connected to the PC board. properly connected to the PC board.
Printer Bezel LED

Basic policy of blinking pattern for errors in Bezel LED in ‘Auto Mode’ is as follows.
1) Red color is used for unrecoverable error
2) Amber color for recoverable error
3) Blink cycle is 2Hz
4) Number of blinks depends on the block in which an error occurs.
- PCB 1 Blink
- Thermal Head 2 Blinks
- Cover Open 3 Blinks
- Paper Block 4 Blinks
- Print Block 5 Blinks
- Cutter Block 6 Blinks
- Black Mark Sensor 7 Blinks
Errors COLOR Bezel LED
Memory Error RED 1 Blink Pause 5 seconds
Thermal Head Disconnected
RED 2 Blinks Pause 5 seconds
Thermal Head Abnormal Temperature
Cover Open AMBER 3 Blinks Pause 5 seconds
Paper End AMBER 4 Blinks Pause 5 seconds
Printer jam AMBER 5 Blinks Pause 5 seconds
Cutter Error AMBER 6 Blinks Pause 5 seconds
Black Mark Error AMBER 7 Blinks Pause 5 seconds
Presenter jam AMBER 8 Blinks Pause 5 seconds
Flapper HP Error AMBER 9 Blinks Pause 5 seconds
81
Thermal head overheat AMBER 2 Blinks Pause 5 seconds
Printer on Board LED
Basic policy of blinking pattern for errors in On Board LED (1 color only) is as follows:
1) FAST Blinking an unrecoverable error
2) NORMAL Blinking for a recoverable error
3) SLOW Blinking for warning
4) Number of blink depends on the block in which an error occurs.
- PCB 1 Blink
- Thermal Head 2 Blinks
- Cover 3 Blinks
- Paper block 4 Blinks
- Print block 5 Blinks
- Cutter block 6 Blinks
- Black Mark sensor 7 Blinks
- Presenter 8 Blinks
- Flapper Block 9 Blinks
Errors CYCLE Bezel LED
Memory Error 5 Hz 1 Blink Pause 5 seconds
Thermal Head Disconnected
5 Hz 2 Blinks Pause 5 seconds
Thermal Head Abnormal Temperature
Cover Open 3 Hz 3 Blinks Pause 5 seconds
Paper End 3 Hz 4 Blinks Pause 5 seconds
Printer jam 3 Hz 5 Blinks Pause 5 seconds
Cutter Error 3 Hz 6 Blinks Pause 5 seconds
Black Mark Error 3 Hz 7 Blinks Pause 5 seconds
Presenter jam 3 Hz 8 Blinks Pause 5 seconds
Flapper HP Error 3 Hz 9 Blinks Pause 5 seconds
Thermal head overheat 3 Hz 2 Blinks Pause 5 seconds
Paper Low 3 Hz 4 Blinks Pause 5 seconds
24V abnormal voltage 3 Hz 1 Blink Pause 5 seconds
82
Sensor Calibration fail 3 Hz 1 Blink Pause 5 seconds
EEPROM 3 Hz 1 Blink Pause 5 seconds
Scanner
Problem/Symptom Possible Causes Action
The red LED illumination No power to the scanner. Ensure the host has power, and is on.
does not come on when
power is on Interface cable is not properly Check for loose cable connections
connected.
The red LED illumination Bar code is damaged. Try scanning other bar codes of the
gets brighter when the same bar code type.
bar code is presented in Bar code is not within the Move the bar code to the region
the field of view, but scanner's decode range. within the scanner's decode range.
bar code cannot be
read.
83
Kiosk Front door lock
The kiosk Front door lock mechanism is located on the left side of the kiosk body.
Will not lock

Follow the steps below to troubleshoot when the kiosk front door will not lock.
1. Apply some pressure on the front door and try to lock the lock mechanism.
Figure 8a. Apply pressure on the Front door
2. If still unable to lock fully, pull out the Front door.

3. Verify that the key will rotate 90 degree between lock and unlock position. . If
it will not:
1. Check that the key remains fully inserted per the OK photo below.
Gap
Figure 8b. Verify key is fully inserted

2. Check if there is any damage to the key or to the lock. If there is damage,
replace the lock mechanism. Refer to page 30. (Front Door Lock Installation)
Will not unlock

Follow the steps below to troubleshoot when the kiosk Front door will not unlock.
1. Check that the key is inserted fully, apply slight pressure on the Front door may
help with the insert of the key
84
2. Check for and correct any other interferences that are causing the lock or lock
mechanism to bind which makes it difficult to turn the key.
3. If the key or other object is broken or jammed in the lock. The lock will need to be
replaced.
4. Open the Front door and remove the back cover to gain access to the lock
5. Remove the lock module by loosening and removing the 2x M4 nuts using an
adjustable wrench.
6. Replaced the lock module and tighten back the 2x M4 nuts.
7. Check the fitting of the lock with the Front door. If the fitting is too loose or too
tight, the cam lock plate needs to be adjusted.
8. Loosen the nut on the security lock and shift the cam lock plate. Shift front if too
tight and shift back if too loose. Tightening force for the nut to be ~3.4Nm.
Security Lock
M4 Nut
M7 Nut
Cam lock plate
Figure 8c. Shows the lock assembly and position in the body
85
Chapter 7. Remove and replace components
This section provides the information needed to remove and replace the component
parts
Any accessible installation needs to be done by qualified installation person.
1. Remove the 2x securing M3 screws at the 2. Unplug the cable from the POINT OF SALE
side. (POS).
3. Remove the signal light module from the 4. Unscrew and remove the metal cover.
POINT OF SALE (POS). Remove the
connection cable.
86
LED Controller Card Replacement (TCx® 800 model)
As this section contains static-sensitives PCB, please refer to the page 11 for handing guide.
5. Unplug the connector (A) to the PCB.

Loosen the 2x M3 screws (B) to replace the
LED Controller Card PCB.
Reverse the steps to reinstall the LED
Controller Card PCB.
87
LED Controller Card Replacement (T10 model)
This section contains static-sensitives PCB. Please refer to the page 11 for handing guide.
1. Remove the T10 POS back cover and 2. Remove the 2x M3 screws to remove the
unplug the USB cable. signal light.
A
B
3. Remove the 2x M3 screws to remove the 4. Unplug the cables (A) connected. Remove the
signal light cover. 2x M3 screws (B) to remove the LED
88
LED Controller Card Replacement (TCx® 810/810E model)
1. Remove the 2x securing M3 screws at the 2. Unplug the cable from the POINT OF SALE
side. (POS).
3. Remove the signal light module from the 4. Unscrew and remove the metal cover.
POINT OF SALE (POS). Remove the
connection cable.
89
5. Unplug the connector to the PCB.
Loosen the 2x M3 screws to replace the LED
90
LED Strip Replacement (TCx800 model)
1. Remove the cover and unplug the 2. Remove the 2x M3 screws to remove the
connector from the PCB. LED strips assembly.
3. Remove the part and replace the LED strips.

Reverse the steps to reinstall the assembly.
91
LED Strip Replacement (T10 model)
3. Remove the 2x M3 screws to remove the 4. Unplug the connector for the LED strip.
signal light cover.
92
5. Flip the module over. Take care not to 6. Replace the LED strips and reverse the steps
damage the PCB below. to reinstall the module.
Remove the 2x M3 screw securing the LED
strips plate.
93
LED Strip Replacement (TCx® 810/810E model)
1. Remove the cover and unplug the connector 2.Remove the 2x M3 screws to remove the LED
from the PCB. strips assembly.
3. Remove the part and replace the LED strips.

Reverse the steps to reinstall the assembly.
94
Signal Light replacement (TCx800 Model)
1. Remove the 2x M3 screw to remove the 2. Unplug the cable from the side USB port.
signal light.
3. Prepare the new signal light and reverse the

steps to install it.
95
Signal Light replacement (T10 Model)
AIO Back Cover
1. Remove the AIO back cover and unplug the 2. Remove the 2x M4 screws to remove the
signal light USB cable. signal light.

96
Signal Light replacement (TCx® 810/810E Model)
1. Remove the 2x M3 screws to remove the 2. Unplug the cable from the side USB port.
signal light.

97
Hinge Option Replacement
1. Remove the hinge and AIO back cover. 2. Unplug all the connected cables and release
the cables from the cable clamp.
3. Remove the AIO POS from the hinge bracket 4. Remove the 4x M4 screws to remove the
by removing the 4x M4 screws. Once the hinge.
screws are removed, remove the POS from
the hinge bracket. Lay on a flat and soft
surface while removing the hinge.
98
5. Prepare the hinge Assembly. Loosen the 6. Pass the connector wires through while
thumbscrew to detach the hinge back placing the hinge metal plate on top of the
Cover.*TCx® mode is shown above machine.
7. Place the hinge on top of the body and align 8. Secure the 4x M4 screws that were removed
by the 2x protruding guides on the body. earlier. Reverse steps 3 to 1 to re-install the
AIO POS.
99
EFT Side Option Replacement
1. Remove the EFT side bracket back cover by 2. Remove the 2x M4 nuts to remove the pin
loosening the 2x thumbscrews. pad mount plate.
3. With the pin pad mount plate removed, 4. Remove the 2x M4 nuts to remove the EFT
route the cable through the hole. side bracket from the side of the kiosk. If the
cable connector is unable to pass through
the bracket hole. Please refer to “First
installation guide” page 38 for bigger
connector cable routing.
100
Pin Pad Mount Plate Replacement
1. Unscrew the clamp to detach the cable. 2. Remove the 2x M3 nuts to remove the Pin Pad
from the EFT Side Option Bracket.
1. Each Pin pad have their dedicated Pin pad bracket at the back.
2. Re install the Pin Pad to the EFT Side Option Bracket in the reverse order.
101
Rotating Base Option Replacement
1. Remove the 2x M3 screws on both sides 2. Remove the 7x M4 screws to remove the
of the body to remove the rotating base rotating base assemble from the base plate.
assembly.
3. Replace the rotating base assembly and

reverse the steps to install the rotating
base option to the body.
102
Kiosk Printer Replacement
1. Turn the key to unlock and pull out the 2. Unplug the cables from the printer.
Front door to access the printer.
3. Remove the lower M3 screw at right side. 4. Remove the lower M3 screw at left side.
103
5. Unplug the paper low sensor cable at the 6. Push back and pull up the printer
back of the printer. Replace the printer and reverse the steps to
install the printer.
7. Take note of the cable connector orientation. Pin Side facing down.
104
Zebra Symbol DS7708 Scanner Replacement
Left Side Right Side
1. Pull out the Front door to access the 2. Remove the M3 screw at each side to
Scanner. remove the mount plate.
Right Side Right Side
3. Remove the metal plate. 4. Remove the scanner assembly.
105
Left Side
5. Pull out the scanner. 6. Remove the scanner cover.
Side view
Top view
scanner
Connect to
Monitor Back view
view
Scanner
7. Unplug the cable. 10. Follow the existing cable routing. Take
8. Replace the scanner, plug back the cable note of the clamps and Cable ties.
and reverse steps above. Blue circle- clamps
9. If the scanner still does not work, consider Red circle- cable ties
replacing the scanner cable. Continue to
step 10 for cable replacement.
106
Datalogic Magellan 3410 Scanner Replacement
1. Pull out the Front door to access the 2. Remove the 1x M3 screw at each side to
Scanner. remove the mount plate.
Right Side Left Side
3. Remove the metal plate. 4. Remove the scanner.
107
Left Side Left Side
Inner cover
Outer cover
5. Remove the scanner from the body and 6. Hold and pull upwards the two slots to
move the scanner to the left of the body. remove the inner cover.
Pull the outer cover.
6. Unplug the cable. 9. Follow page 106 step 10 for the cable
7. Replace the scanner, plug back the cable routing.
and reverse the steps.
8. If the scanner still does not work, consider
replacing the scanner cable. Continue to step 9
for cable replacement.
108
Appendix A. Wiring diagrams and connections
This section contains the wiring diagrams and connections for the Toshiba 6900 Pro-X
Hybrid Kiosk Model 1K0 system.
Any installation needs to be done by a qualified installation person.
Block diagram
Below are the block diagrams for a Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0 system
with a TCx® 800/810/810E POINT OF SALE (POS) PC or a T10 POINT OF SALE (POS) PC.
109
Toshiba Pro-X
Hybrid Kiosk
Figure 11. Block Diagram of Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0 with TCx800 POINT OF SALE (POS) PC
110
Toshiba Pro-X
Hybrid Kiosk
Figure 11a. Block Diagram of Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0 with TCx® 810 POINT OF SALE (POS) PC
111
Toshiba Pro-X
Hybrid Kiosk
Figure 11b. Block Diagram of Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0 with TCx® 810E POINT OF SALE (POS) PC
112
Toshiba Pro-X
Hybrid Kiosk
Figure 12a. Block Diagram of Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0 with T10 POINT OF SALE (POS) PC
113
Figure 12b. Shown the connection for T10 POINT OF SALE (POS) PC 2nd Display connection
Figure 12c. Shown the connection for T10 POINT OF SALE (POS) PC MSR+iButton
Refer to the installation guide of TCx® 800/810/810E and T10 for the I/Os (MSR+iButton or 2nd display)
114
Appendix B: FRU Parts List
Assembly 1: Body Parts

1-7
1-5
1-2
1-8
1-11
1-1
1-4
1-10
1-7
1-3 1-6
1-10 1-9
Item Part Number Description

1-1 3AC01127900 PONY 1ST KIOSK THERMAL PRINTER
1-2 3AC01128000 PAPER ROLL HOPPER BEHIND PRINTER
1-3 3AC01128200 ZEBRA SCANNER - DS7708
1-3 3AC01128100 DATA LOGIC SCANNER 3410
1-4 3AC01128500 FRONT DOOR
1-4 3AC01129900 FRONT DOOR, WHITE COLOR
1-5 3AC01128600 BACK COVER
1-5 3AC01130000 BACK COVER, WHITE COLOR
1-6 3AC01128900 BASE MOUNT PLATE
1-7 3AC01129200 SIDE EFT HOLE COVER PLATE
1-7 3AC01130700 SIDE EFT HOLE COVER PLATE, WHITE COLOR
115
1-8 3AC01137000 CABINET LOCK AND KEY #251
1-9 3AC01129800 SLIDE RAILS
1-10 3AC01136500 SCREW M3X8 SILVER
1-10 3AC01129600 SCREW M3X10 BLACK
1-11 3AC01409100 2M LONG CABLE FOR DATALOGIC SCANNER
1-11 3AC01543100 2.1M LONG CABLE FOR ZEBRA DS7708 SCANNER
116
Assembly 2A: Options Parts – Hinge
Part Number Description

3AC01126000 TCx800 AIO DISPLAY MOUNT, RAVEN BLACK
3AC01126100 TCx800 AIO DISPLAY MOUNT, BRILLIANT WHITE
2A-1

2A-1 3AC01129100 TCx800 HINGE BACK COVER
2A-1 3AC01130400 TCx800 HINGE BACK COVER,WHITE COLOR
117
3AC01126200 T10 AIO DISPLAY MOUNT, RAVEN BLACK
3AC01126300 T10 AIO DISPLAY MOUNT, BRILLIANT WHITE
2A-2

2A-2 3AC01130500 T10 HINGE BACK COVER,BLACK COLOR
2A-2 3AC01130600 T10 HINGE BACK COVER,WHITE COLOR
118
3AC01182200 TCX810-TCX810E AIO MOUNT OPTION, BLACK
3AC01182300 TCX810-TCX810E AIO MOUNT OPTION, WHITE
2A-3

2A-3 3AC01408500 TCx 810-TCx 810E HINGE BACK COVER, BLACK
2A-3 3AC01408600 TCx 810-TCx 810E HINGE BACK COVER, WHITE
119
Assembly 2B: Options Parts – Signal Light

3AC01408800 TCx800 SIGNAL LIGHT OPTION, RAVEN BLACK
3AC01408900 TCx800 SIGNAL LIGHT OPTION, BRILLIANT WHITE
2B-1
2B-4
2B-3
2B-5
2B-2
2B-4

2B-1 3AC01127700 LED CONTROLLER CARD PCB
2B-2 3AC01127800 LED STRIP WITH CABLE
2B-3 3AC01128300 SIGNAL LIGHT ACRYLIC BLOCK
2B-4 3AC01136500 SCREW M3X8 SILVER
2B-4 3AC01129600 SCREW M3X10 BLACK
2B-5 3AC01129500 USB-A TOP TO USB-B CABLE FOR TCx800 SIGNAL LIGHT
120
3AC01409000 T10 SIGNAL LIGHT OPTION, RAVEN BLACK
2B-3
2B-2
2B-1
2B-6

2B-6 3AC01130900 USB-A TOP TO USB-B CABLE FOR T10 SIGNAL LIGHT
121
3AC01182400 TCx 810-TCx 810E SIGNAL LIGHT OPTION, RAVEN BLACK
3AC01182500 TCx 810-TCx 810E SIGNAL LIGHT OPTION, BRILLIANT WHITE
2B-4 2B-1
2B-5
2B-3
2B-4 2B-2

2B-4 3AC01136500 SCREW M3X8 SILVER
2B-4 3AC01129600 SCREW M3X10 BLACK
2B-5 3AC01129500 USB-A TOP TO USB-B CABLE FOR TCx800 SIGNAL LIGHT
122
Assembly 2C: Options Parts – EFT Pin Pad Arm

3AC01126700 EFT PINPAD ARM, RAVEN BLACK
3AC01126800 EFT PINPAD ARM, BRILLIANT WHITE
2C-1

2C-1 3AC01129000 EFT COVER PLATE
2C-1 3AC01130300 EFT COVER PLATE, WHITE COLOR
123
Assembly 2D: Options Parts – Rotating Base

3AC01126900 ROTATING BASE OPTION, RAVEN BLACK
Assembly 2E: Options Parts – EFT Pin Pad Long Arm

3AC01127600 EFT PINPAD LONG ARM, RAVEN BLACK
3AC01136600 EFT PINPAD LONG ARM, BRILLIANT WHITE
124
2E-1

2E-1 3AC01136700 EFT LONG ARM COVER PLATE
2E-1 3AC01136800 EFT LONG ARM COVER PLATE, WHITE COLOR
125
Assembly 2F: Options Parts – Pin Pad mount plate
2F-1 2F-2
2F-4
2F-3

2F-1 3AC01127000 VERIFONE MX915 & MX925 PINPAD MOUNTING BRACKET
2F-2 3AC01127200 INGENICO 250 PINPAD MOUNTING BRACKET
2F-3 3AC01127300 INGENICO 480 PINPAD MOUNTING BRACKET
2F-4 3AC01127400 INGENICO LANE 3000 & 7000 PIN PAD MOUNTING BRACKET
126
Hardware kits and supplies

1 3AC01129700 CABLE CLAMPS AND CABLE TIE
Cables

1 3AC01408300 PRINTER CONNECTION POWER CABLE, LENGTH 1025 mm
1 3AC01408400 PRINTER DATA CABLE CONNECT TO AIO, LENGTH 980 mm
127
Appendix C: FRU Parts Replacement
This section provides the information needed to remove and replace the FRU parts
LED controller card PCB– T10 Model

1. Remove the T10 POS back cover and unplug 2. Remove the 2x M3 screws to remove the
the USB cable. signal light.
3. Remove the 2x M3 screws to remove the 4. Unplug the cables connected. Remove the 2x
signal light cover. M3 screws to remove the LED Controller
Card PCB.
128
LED Strip and SIGNAL LIGHT ACRYLIC BLOCK – T10 Model
3. Remove the 2x M3 screws to remove the 4. Unplug the connector for the LED strip.
signal light cover.
129
5. Flip the module over. Take care not to 7. Remove LED Strip with the cable.
damage the PCB below.
6. Remove the 2x M3 screw securing the LED
strips plate.
8. Replace the LED Strip with cable with a new 9. Remove the 2x M3 screw to remove the
one and reassemble in the reverse order of signal light acrylic block.
removal.
130
10. Replace the Signal Light Acrylic Block with
a new one and reassemble in the reverse
order of removal.
131
USB-A TOP TO USB-B Cable for TCx® 800 Signal Light, LED controller
Card PCB, LED Strip and LED controller card PCB – TCx® 800 Model
1. Remove the 2x M3 screws shown in the 2. Remove the light assembly and unplug the
photo. connector from the system.
3. Unplug the connector and remove the 1x M3 4. Replace the TCx® signal light connection
screw. cable with a new one and reassemble in the
reverse order of removal.
132
5. Remove the 2x M3 screws holding the PCB 6. Replace the LED Control Card with a new
and unplug the connector. one and reassemble in the reverse order of
removal.
7. Remove the 2x M3 screws holding the metal
plate and the 2x M3 screws holding the
Signal Light acrylic block.
8. Replace the LED Strip with cable with a new 9. Replace the TCx® signal light connection
one and reassemble in the reverse order of cable with a new one and reassemble in the
removal. reverse order of removal.
133
USB-A TOP TO USB-B Cable for TCx® 810 Signal Light, LED controller
Card PCB, LED Strip and LED controller card PCB – TCx® 810/810E
Model
This section contain static-sensitives PCB. Please refer to the page 11 for handing guide.
1. Remove the 2x M3 screws shown in the 2. Remove the signal light and unplug the
photo. connector from the machine.
3. Unplug the connector from the light and 4. Replace the TCx® signal light connection
remove the 1x M3 screw. cable with a new one and reassemble in the
134
5. Remove the 2x M3 screws holding the PCB 6. Replace the LED Control Card with a new
and unplug the connector. one and reassemble in the reverse order of
removal.
7. Remove the 2x M3 screws holding the metal
plate and the 2x M3 screws holding the
Signal Light acrylic block.
8. Replace the LED Strip with cable with a new 9. Replace the TCx® signal light connection
one and reassemble in the reverse order of cable with a new one and reassemble in the
removal. reverse order of removal.
135
TCx®800 HINGE BACK COVER
1. Loosen the thumbscrew and remove the 2. Replace the TCx® Hinge back cover with a
TCx® hinge back cover. new one and reassemble in the reverse
order of removal.
136
T10 HINGE BACK COVER
1. Loosen the thumbscrew and 2. Replace the T10 Hinge back cover with a
remove the T10 hinge back cover. new one and reassemble in the reverse
order of removal.
137
TCx® 810/810E HINGE BACK COVER
1. Loosen the thumbscrew and push it 2. Replace the Hinge back cover with a new
upward to remove the hinge back cover. one and reassemble in the reverse order of
removal.
138
PAPER ROLL HOPPER BEHIND PRINTER
1. Loosen the 2x thumbscrews at the bottom 2. Remove the 1x M4 screw as shown in the
and remove the back cover. photo.
3. Unplug the connector and lift the Paper 4. Replace Paper Roll Hopper with a new one
Roll Hopper. and reassemble in the reverse order of
removal
139
CABINET LOCK AND KEY
1. Loosen the 2x thumbscrews at the bottom 2. Turn the key to open and pull out the Front
and remove the back cover. door to have more hand access to the
security.
3. Remove the 2x M4 nuts holding the security 4. Replace the security lock and tighten back
lock. Remove the Security Lock. the M4 nuts.
5. Check the fitting of the lock with the Front
door. If the fitting is too loose or too tight, the
cam lock plate needs to be adjusted.
Loosen the M4 nut on the security lock and
shift cam lock plate. Shift front if too tight
and shift back if too loose.
Loose - when locked, the door is still able to
move.
Tight - when the lock is unable to lock down.
140
BASE MOUNT PLATE
1. Lay the kiosk front side down, put a 3. Replace Base mount plate with a new one
protective foam down to protect the and reassemble in the reverse order of
monitor. removal.
2. Remove the base mount plate by
removing the 4x securing M4 screws.
141
BACK COVER
1. Loosen the 2x thumbscrews at the bottom 2. Replace the Back Cover with a new one
and remove the back cover. and reassemble in the reverse order of
removal.
142
FRONT DOOR
1. After the scanner is removed, loosen the 1x 3. Remove the 6x M3 screws to detach the
M3 screw at each side and remove the Front metal frame.
Door.
2. Refer to scanner removal process on page
105 to 108.
4. Replace the Front Door with a new one and

reassemble in the reverse order of removal.
143
SIDE EFT HOLE COVER PLATE
1. Loosen the 2x thumbscrews at the bottom 2. Remove the 2x M4 nuts as shown in the
and remove the back cover. photo to remove the side EFT hole cover
plate.
3. Replace the side EFT hole cover plate and tighten back the 2x M4 nuts
144
EFT COVER PLATE
1. Loosen with 2x thumbscrew and remove 2. Replace the EFT Cover Plate with a new
the EFT cover plate. one and reassemble in the reverse order of
removal.
Note: Same removal method applies for the

other side also.
145
SCREW M3X10 BLACK and Screw M3X8 Silver
1. The side of the body are secure by the 2. The TCx800 Signal light is secure by the
colour M3 screw. To replace, remove the 2x colour M3 screw. To replace, remove the 2x
M3 screws holding each side frames and M3 screws and tighten back with the new
tighten back with the new M3 screws. M3 screws.
146
SLIDE RAILS
Left Right
Pull the tray
1. Pull out the Front Tray and remove the 3 2. Press on the slide drawer latch to release the
connectors. rails (left and right side). Left latch goes up
while the right goes down. While holding
both latches, pull the Front tray out to
disconnect the tray from the rails.
Left Side
3. Remove the 4x M4 screws to remove the 4. After removing the front door with the tray,
plate. remove the 3x M4 nuts.
147
Right Side
Left Right
5. Also remove the 3x M4 nuts on right side. 6. Replace the Left /Right Slide rails with a
new one and reassemble in the reverse order
of removal.
148
Printer Connection Power Cable, Length 1025 mm and Printer Data
Cable Connect To AIO, Length 980 mm
Power Data
Cable Cable
1. After removing the AIO back cover, 2. Remove the back cover and pull out the
unplug Printer data and power cable from Front door.
the Point of Sale (POS) Unit.
3. Open the clamps holding the cables. 4. Unplug the connectors and remove the
Printer cables.
149
Power
Cable
Data
Cable
5. Replace the Printer data and power cable

with a new one and reassemble in the
150
Appendix D: Pro-X Hybrid Kiosk Knowledge Document
For KOP3X Printer and Signal Light
OPOS and javaPOS Driver

General Information
Supported Code Page
KOP3x support the following code page:

437 : US
850 : Western Europe
852 : Central Europe
857 : Turkish
858 : Western Europe
860 : Portuguese
863 : French
865 : Nordic
866 : Cyrillic
1252 : Windows Latin Alphabet
1253 : Windows Modern Greek
1254 : Windows Turkish
1256 : Windows Arabic
936 : Simplified Chinese.
Codepage 936 is a double byte character set (DBCS). DBCS file
“KOP3SxxPrinter_DBCS_CP936_Vxxxx.dfn” must be downloaded to the printer.
Supported Bar Code

KOP3x can print the following barcode:
- UPC-A - Code 39
- UPC-E - Code 93
- JAN-13 (EAN13) - Code 128
- JAN-8 (EAN8) - PDF417
- Interleave 2 of 5 (ITF) - QR Code
- CODABAR (NW-7)
Missing OPOS and javaPOS Setting from GUI utility

Utility here refers to “OPOS Configuration utility” for OPOS driver and “JCL editor” for javaPOS.
In some case there are setting that mention in this document that is not available in the utility,
when this happens, user need to add the setting manually to Registry for OPOS or jpos.xml for
javaPOS.
These settings are customization setting.
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KOP3x Printer and KLC1x Signal Light configuration utility
Connecting to device
a) Windows : After installing the utility, run the “KOP-3X Utility”

Linux : In the folder where the *.tar.gz file is located, execute below command
]# tar -xzvf [Linux_Config_utility_package_name].tar.gz
Windows Linux
Start -> Toshiba folder After extracting the files, go to folder kop3xutility_linux,
execute below command to install the utility:
]# ./kop3xutility.sh
b) When both KOP3x printer and KLC1x signa light is connected, the utility will show KOP3x printer
c) To change the connected device, click on the device icon (red color).
The connected device will be shown in the application.
Select the device by ticking the check box.
d) For Printer the utility support the following feature (refer to the feature list for detail)
• Service and Maintenance
• Printer Settings
• Firmware Download
• Logo Download
• Miscellaneous
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e) For Signal light the utility support the following feature (refer to the feature list for detail)
• Firmware Download
• Miscellaneous
Feature list
Printer
Light
Feature Description
Printer
Information √ Χ Display printer information
Health Display printer head, sensors and cutter health and
Service and Analysis √ Χ failure prediction.
Maintenance
Error History √ Χ Display printer firmware error log
Analyse Display the thermal head resistance for each
Thermal Head √ Χ element.
Printer Settings √ Χ Retrieve and configure printer setting
Firmware Download √ √ Perform firmware download
Logo Download √ Χ Download logo to printer
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Print
Configuration √ Χ Print the diagnostic form
Print Sample
Receipt √ Χ Print sample receipt
Reset Factory √ Χ Reset printer setting to factory default.

Clear User
Miscellaneous Tally √ Χ Reset user tallies information
Command Simple utility to send command in hex format to
Test √ √ printer
Sensor
Monitoring √ Χ Monitor the state of the printer sensors in real time
Combine XML Combine up to 3 XML configuration file to be 1 XML
File √ √ file for CLI download.
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KOP3x print Diagnostic Form without application
In the case where we cannot run the KOP3x configuration utility, there is a way to print the printer
diagnostic form without application.
To print the diagnostic form, press the small button beside the power port.
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Accessing OPOS Driver Setting
Using OPOS Configuration Utility
a) From Start menu, the OPOS Configuration Utility is under TOSHIBA folder
b) Below is the main window/dialog for the OPOS Configuration utility
c) To access the device information, expand the device category and double click on the desired device.
Then from Registry Settings tab click on “Change Setting” button. Below is example if we try to
change KOP3X printer settings.
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Using Windows Registry
a) Registry path for the OPOS driver setting is:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\OLEforRetail\ServiceOPOS
b) For printer it is in POS Printer Folder, and for Signal Light (TAL) is in Lights.
Below is the example of POS printer
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Accessing JavaPOS Driver Setting
Directly change jpos.xml
This method is the most common way to update javaPOS driver settings.
Windows Linux
Default path C:\Program Files No default paths.
(x86)\TOSHIBA\JavaPOS Depends on the unzipped path
Driver folder Service JavaPOSDeviceService
File TECPOSDevice.xml
KOP3x printer logical name KOP3X
Signal Light logical name KLC1XU
The device jpos entry for jpos.xml is saved in “TECPOSDevice.xml” file in “C:\Program Files
(x86)\TOSHIBA\JavaPOS\Service” folder. The device jpos entry should be copied to the application
jpos.xml.
Using JCL editor in Check Health application
Check health application have a feature to update the jpos entry, called “JCL Editor”.
Windows Linux
Default path C:\Program Files No default paths.
(x86)\TOSHIBA\JavaPOS Depends on the
unzipped path
Application folder \Application\CheckHealth
Executable File CheckHealth.bat
For Windows, the check health application can also be access from:
Windows Start menu -> Toshiba -> JavaPOS CheckHealth
To update jpos.xml using JCL Editor:

a) Execute JavaPos CheckHealth application.
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b) Click on the JCL Editor button.
By default, the JCL editor will open the jpos.xml that is in the same folder as the application. The
jpos.xml path can be seen from the title bar of the application.
c) To edit jpos.xml from another path, follow step d) and e).

To edit jpos.xml for check health application, we can skip step d) and e)
d) Close the jpos.xml by pressing the button with the red hexagon ( ) from the tool bar.
Or from Menu bar -> File -> Close JposEntryRegistry
e) Once the jpos.xml is closed, click on the open folder button ( ) from the tool bar.
Or from Menu bar -> File -> Load JposEntryRegistry
f) Select the device from the left panel, and the jpos entry will be shown on the right panel.
g) All the device specific settings is located in “Vendor Properties” tab.
h) To edit the jpos entry press “edit” button on the right panel.
i) Once finish editing the jpos entry press save button ( ) from the tool bar.
Or from Menu bar -> File -> Save
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OPOS and JavaPOS Printer Settings
Change Logical Name
OPOS Configuration utility
OPOS
- Change the Logical Device Name, from the first dialog when change setting from
Registry Setting tab.
Windows Registry
OPOS
- Each of the device have a “LogicalDeviceName” registry key

- Double click on this registry to change the value
Update JPOS.XML
JavaPOS
Change the “KOP3X” to a new logical name.
JCL Editor
JavaPOS
JCL editor are not able to change logical name in jpos.xml entry
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Enable or Disable Driver Log
Configuration Utility
OPOS
Windows Registry
OPOS
Log File = to set the log path and file name

Log File Count = to set the maximum log size.
Each log file is 1MB and the maximum log file count is 1000.
Log Level = Please set to “63” to get all log information.
OPOS driver will generate the following file:

- KOP3x.log (this is device log, file name can be change)
- Interface_Ethernet.log
- Interface_USB.log
- CmnInterfaceService.log (Only when there’s error in Common interface service module)
- Interface_Common.log (Only when there’s error in Common interface service module)
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
JavaPOS have 2 log settings, one for the device service and another one for the interface library.
- Log File name = to change the file path and name.
- Log File count = to set the maximum log size.
Maximum file count is 1000 with. Each file size is 1MB.
- Log level = please set to 255 to get all the information.
JavaPOS driver will generate the following file:

- tecjavapos_KOP3X.log.0
- tecjposlib.logInterface_Ethernet.log
- tecjposlib.logInterface_USB.log
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Change Default Paper Width
For changing paper width, actual printer hardware setting must be changed as well. Please refer to
section 4 Retrieve or Set Printer Setting
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
For both OPOS and JavaPOS, the available setting is 58 mm and 80 mm.
Change Default Code Page
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
The supported code page for KOP3x printer are:

“437” : US
“850” : Western Europe
“852” : Central Europe
“857” : Turkish
“858” : Western Europe
“860” : Portuguese
“863” : French
“865” : Nordic
“866” : Cyrillic
“1252” : Windows Latin Alphabet
“1253” : Windows Modern Greek
“1254” : Windows Turkish
“1256” : Windows Arabic
Any other value will set the code page to 437 (default)
“936” : Simplified Chinese

For this code page, DBCS file (“KOP3SxxPrinter_DBCS_CP936_Vxxxx.dfn”) must be
downloaded to the printer hardware.
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Change Default Font Size and Type
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
Font Size 2 with Type A is used to emulate EPSON font size.
Below is the table to show the maximum number of characters in one line.
Paper Width Font Size Font Type Max Char
FontA 48
Font1
FontB 64
80mm
FontA 42
Font2
FontB 56
FontA 36
Font1
FontB 48
58mm
FontA 32
Font2
FontB 42
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Set QR code printout emulation – QR code module size
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
This setting will determine how the driver handle the print barcode width or height parameter.
There are 3 available settings
- QR_DEFAULT : Print barcode width parameter will be the QR code width parameter. Driver
will perform calculation and determine the module width based on the QR code data type,
length, and width.
- QR_TSE : Print barcode height parameter will be the module width. The available value is
from 1 to 16.
- QR_1NR : Print barcode height parameter will be the module width, and the output emulate
1NR QR code print result. The available value is from 0 to 16.
Example:
Command:
PrintBarCode(PTR_S_RECEIPT, _T("TOSHIBA"), PTR_BCS_QRCODE, 100, xxx,
PTR_BC_CENTER, PTR_BC_TEXT_NONE);
Print station : Receipt
Data : TOSHIBA
Barcode Type : QR Code
Height : Refer to each setting information
Width : Refer to each setting information
Alignment : Center
HRI : Not printed
Other important setting:
Map Mode : PTR_MM_DOTS (default, input width and height is in dot unit)
For KOP3x 1 mm = 8 dots
QR code error correction: L
- QR_DEFAULT
Height = 100 for all width setting
Width Size from Printed QR Remark
parameter Width param code width
400 50 mm 42 mm QR code already use the max module width
300 37.5 mm 39 mm
200 25 mm 26 mm
- QR_TSE
Width = 300 for all height settings
Height param Printed QR code width Height param Printed QR code width
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1 2.5 mm 9 23.5 mm
2 5 mm 10 26 mm
3 7.5 mm 11 28.5 mm
4 10 mm 12 31 mm
5 13 mm 13 34 mm
6 15.5 mm 14 36.5 mm
7 18 mm 15 39 mm
8 21 mm 16 42 mm
- QR_1NR
Width = 300 for all height settings
Height param Printed QR code width Remark
0 10 mm Equivalent with QR_TSE = 4
2 15.5 mm Equivalent with QR_TSE = 6
5 - 16 26 mm Equivalent with QR_TSE = 10
Set QR code error correction level
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
Available values for this setting are:

“L” : Recovers 7% of the code data.
“M” : Recovers 15% of the code data.
“Q” : Recovers 25% of the code data.
“H” : Recovers 30% of the code data.
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Set a fix barcode symbology for printBarcode method
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
This setting is used to override the printBarCode symbology parameter.

Default Value:
- OPOS : “Use Method Parameter”
- javaPOS is : “”
Using default value driver will follow the printBarCode symbology parameter for printing the
barcode.
If this setting is set to other barcode definition, defined in the UPOS Spec, the printBarCode
symbology will follow this setting and driver will ignore the printBarCode symbology parameter.
Example:
Command :
PrintBarCode(PTR_S_RECEIPT, _T("123456789012"), PTR_BCS_UPCA, 100, xxx,
PTR_BC_CENTER, PTR_BC_TEXT_NONE);
Barcode Symbology : “Use Method Parameter”

Barcode Printed : UPC-A
Barcode Symbology : “PTR_BCS_Code128”

Barcode Printed : Code128
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Set a fix barcode width for linear barcode
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
This setting is used to override the printBarCode width parameter for linear barcode.
Valid values for this setting are:
Value Description
OPOS = “Use Method Parameter” Linear barcode width will follow printBarCode width
JavaPOS = “” parameter
M Linear barcode width will be the maximum printable area
1 Linear barcode module width = 1 dot
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Set a fix barcode height for linear barcode
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
This setting is used to override the printBarCode height parameter.

The default value is “Use Method Parameter”, this option will use the printBarCode height
parameter for printing the barcode.

Value Description
OPOS : “Use Method Parameter” Linear barcode height will follow the printBarCode height
JavaPOS : “” parameter
8 - 255 Linear barcode height will follow this setting (unit in dots)
Set Barcode code 128 default type
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
This setting is used to set the default barcode Code128 type when the data does not have start
code.
A : Default code 128 type A
B : Default code 128 type B
C : Default code 128 type C
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Set UPCE Data Pattern
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
This setting is used to define the data pattern for UPC-E barcode.
The valid values are:
- UPCE6Digits
Data is 6 digits
- UPCA11Digits
Data is 11 digits, based on below table
Reference: https://en.wikipedia.org/wiki/Universal_Product_Code
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Enable or disable multiple alignment command in one line
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
This setting is used to handle multiple alignment ESC command in printNormal method.
If this setting is FALSE, only the last alignment ESC command will be used.
If this setting is TRUE, alignment ESC command will be translated to printer command.
The alignment ESC command sequence in one line should be left – center – right align.
If the alignment sequence is random (eg: right – left – center align) the result might not
be expected.
Enable or disable partial cut
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
When this setting is set to true, if the CutPaper method called with value less than 100, then
printer will perform partial cut.
If this setting changed from TRUE to FALSE without resetting the printer. The first-time
application call CutPaper method with value less than 100 printer will perform partial
cut, subsequence call will perform full cut
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Set Unicode conversion
OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
Do take note that the setting name for OPOS and JavaPOS is different.
This setting is used to handle Unicode string from application.

The available values are:
OPOS value JavaPOS value Description
CharacterSet CharacterSetProp Unicode string will be converted to code page based
Property on CharacterSet property
CodePage CodePageXml Unicode string will be converted to code page based
Registry on codepage registry or XML. CharacterSet property
will be ignored
System ACP SystemCharSet WINDOWS ONLY!
Unicode string will be converted to code page defined
by system ACP (ANSI Code Page)
System OEMCP Not Supported WINDOWS ONLY!
Unicode string will be converted to code page defined
by system OEMCP (OEM Code Page = mostly used by
windows command prompt)
For Windows, ACP and OEMCP can be access from registry

Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Nls\CodePage
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Enable or Disable Claim lock (JavaPOS Only)
OPOS
N/A
Windows Registry
OPOS
N/A
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
Specifies to forcibly delete claim lock file when perform claim method.
In normal circumstances, the lock file will not exist if the JavaPOS application perform correct
sequence: Open → Claim → Enable → Disable (optional) → Release (optional) → Close (MUST)
However, if application is closed unexpectedly the lock file might not be removed and the next
device claim will fail.
Valid values are:
0 = disable
1 = enable
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OPOS and JavaPOS Signal Light
Change Logical Name
OPOS
- Change the Logical Device Name, from the first dialog when change setting from
Registry Setting tab.
Windows Registry
OPOS
- Each of the device have a “LogicalDeviceName” registry key

- Double click on this registry to change the value
Update JPOS.XML
JavaPOS
Change the “KLC1XU” to a new logical name.
JCL Editor
JavaPOS
JCL editor are not able to change logical name in jpos.xml entry
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Enable or Disable Driver Log
OPOS
Windows Registry
OPOS
Log File = to set the log path and file name

Log File Count = to set the maximum log size.
Each log file is 1MB and the maximum log file count is 1000.
Log Level = Please set to “63” to get all log information.
OPOS driver will generate the following file:

- KLC1XU.log (this is device log, file name can be change)
- Interface_Ethernet.log
- Interface_USB.log
- CmnInterfaceService.log (Only when there’s error in Common interface service module)
- Interface_Common.log (Only when there’s error in Common interface service module)
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
JavaPOS have 2 log settings, one for the device service and another one for the interface library.
- Log File name = to change the file path and name.
- Log File count = to set the maximum log size.
Maximum file count is 1000 with. Each file size is 1MB.
- Log level = please set to 255 to get all the information.
JavaPOS driver will generate the following file:
- tecjavapos_LEDHybrid.log.0
- tecjposlib.logInterface_Ethernet.log
- tecjposlib.logInterface_USB.log
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Firmware Update
Using Configuration Utility GUI
a) Click on “Firmware Download” on the left side panel.

Application will collect and show device firmware information. If necessary, refresh the information
by pressing “Menu” button -> “Refresh”.
b) Add FW files by drag and drop or using the Browse button.

• To download all firmware files, press the “Download All Files”
• To download a single firmware, right click on the intended file and select “Download”
• To remove the file from the list, right click on the file and select “Remove”
• Application has a feature to compare the version from the file and device, and if the version is
the same or older, application will skip the download process. Select “Force FW Download”
checkbox to skip the version check and application will perform firmware download no matter
the firmware version in the file or device.
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Create multi-FW download XML package
In the case of the need to update multiple firmware, we can create an XML file which contain all the
firmware file.
a) From Firmware Download section, adding the necessary firmware files.
b) Click on “Menu” button -> Export as XML file.

In the new dialog, select the correct device, then press Export as XML file.
Print the download messages option is a feature where printer will print a warning message
that FW update is in progress and print the download result. However, this feature still need
improvement as of V2.2.3.0.
c) The XML file can be imported back using the GUI utility or downloaded to the printer using the utility
CLI feature.
We can only define firmware download XML file for one device.
It is not recommended to create a firmware download XML with firmware list contain
multiple devices.
Example: when creating a firmware download XML for printer, do not include any firmware
for Signal Light.
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Using Configuration Utility CLI
KOP3X Config utility support a command line interface (CLI).
Printer FW download via CLI
Windows Command [KOP3XUtilityLauncher.exe] -U Kop3s01 -d -p [FW File]
Linux Command [kop3xutility.sh] -U Kop3s01 -d -p [FW File]
Description
[KOP3XUtilityLauncher.exe] Path to the KOP3XUtilityLauncher.exe in Windows.
Default path is C:\Program Files (x86)\TOSHIBA\KOP3XUtility
[kop3xutility.sh] Path to the kop3xutility.sh in Linux.
-U Kop3s01 Selected interface is USB and Printer device.
“Kop3s01” is optional for printer.
-d Download command
-p Parameter for defining the file path
[FW File] Path to the firmware file.
This file can be individual firmware file (eg: *.mfw, *.ipl, etc) or the
XML file.
-f (option) to force download the firmware without checking the
version.
Signal Light FW download via CLI

Windows Command [KOP3XUtilityLauncher.exe] -U Light -d -p [FW File]
Linux Command [kop3xutility.sh] -U Light -d -p [FW File]
Description
-U Light Selected interface is USB and Signal Light device.
-d Download command
[FW File] Path to the firmware file.
This file can be individual firmware file (eg: *.mfw, *.ipl, etc) or the
XML file.
-f (option) to force download the firmware without checking the
version.
Force Download (-f) option

Application has a function to compare the firmware version in the device and file and will not
download the firmware if the file firmware version is the same level or older than the device
firmware file. To download skip the feature in CLI, -f command should be used at the end of the
command
Trace/log for CLI (-t) option

By default, CLI process will not generate a log file. If necessary -t option can be added to the CLI
command to generate the log. The log file name is cliapplication.log
-t = generate the log in the same folder as the application
-t [path] = generate the log in the define [path]
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Retrieving Firmware versions using CLI
Printer Firmware
Windows Command [KOP3XUtilityLauncher.exe] -U Kop3s01 -r 5 -p [export path]

Linux Command [kop3xutility.sh] -U Kop3s01 -r 5 -p [export path]
Description
-r Retrieve command
5 Current firmware version will be retrieved from printer.
[export path] (option) to define the file name and path to store the information.
If -p [export path] are not defined, the information will be displayed in the command prompt /
terminal.
Signal Light Firmware
Windows Command [KOP3XUtilityLauncher.exe] -U Light -r 5 -p [export path]

Linux Command [kop3xutility.sh] -U Light -r 5 -p [export path]
Description
-U Light Selected interface is USB and Signal Light device.
-r Retrieve command
5 Current firmware version will be retrieved from device.
[export path] (option) to define the file name and path to store the information.
If -p [export path] are not defined, the information will be displayed in the command prompt /
terminal.

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Updating Signal Light firmware when the IPL Firmware is V01.00
Special attention is needed when then signal light IPL is still V01.00. This is an older version, and it is not
compatible with the KOP3x configuration utility.
When using KOP3x configuration utility, and the Signal light firmware information shown like below. We
should not try to update using the utility. Most of the time it will failed and even if it was able to
download it will take unexpectedly long time (more than 10 minutes).
We might need to refreshed (“Menu” button -> “Refresh”) to retrieve the firmware version.
IPL V01.00 to V01.01
To update Signal Light IPL, please use the attached test tool.
The steps are quite simple:

1. Unzip the “KOP3XFlash_V1.04.02_TAL_IPL_update.zip”
2. Make sure the Signal Light is connected
3. Run the batch file “light_ipl_update_v0101.bat”
It is recommended to use this utility only with this batch file.
IPL V01.00 to newer than V01.01 (future reference)
For future reference when there is a newer IPL firmware than V01.01 but the signal firmware is
still V01.00.
For general user:
1. Update signal light from V01.00 to V01.01 using steps described in section 2.5.1
2. Using KOP3x configuration utility to update the ipl from V01.01 to the new version
(V01.xx)
For advance user:

1. Open “light_ipl_update_v0101.bat” using any text editor (eg: notepad).
2. Change the ipl file name to the new IPL firmware file name.
3. Save and run the batch file.
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Printer Logo Download
KOP-3X utility have the capability for logo download.
Adding image to the logo list.
1. Select the Logo Download from the left panel.
2. Add the image by drag and drop or using Browse button.

Application will prompt for logo download setting for each image.
Key 1 and Key 2 are the printer logo ID.

KOP3X only support monochrome bitmap, so the conversion only shows Monochrome Threshold. The
slider bar under the conversion is used to adjust the threshold value to judge whether the pixel/dot is
black or white.
3. To add the image/logo definition to the list press “Add” button.

The image will be listed on the main windows.
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Print image without downloading to printer
• During adding image, in the image setting dialog, press “print” button.
• If the image already added, right click on the image in the list and select “print”
• Another method if the image already added is select the image, press “print” button, select “Print
the selected image(s)”
You can select multiple images by pressing “CTRL” key + click on the image.
• To print all image in the list, press print button then select “Print All Images”.
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Downloading the image
• To download all image in the list, click on “Download” and select “Download All Images”
• To download one or multiple images, select the images by pressing “CTRL” key + click on the image. Then
click on “Download” and select “Download the selected image(s)”
• Once logo download complete, the file list will be updated to show the logo ID used in the printer
firmware. And the memory allocation is also updated.
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Delete logo
Delete downloaded logo from printer
• Right click on the downloaded logo and select “Delete”. A confirmation dialog box will be
shown. Deleting downloaded logo must be done one by one.
Delete logo from the list

• Right click on the logo in the list, and select “Remove”.
Logo Download using Configuration utility CLI

To download logo using CLI, we need to create the XML package for logo download.
Creating logo XML package
a) Add the logo to the list by drag and drop or browse the image.
b) Click on “Menu” and select “Export as XML File”
c) A setting windows will pop up. Select the option if required.

• “Clear All Logo in Memory before Download”
This option will erase all downloaded logo in printer.
• “Print Logo(s) after Download”
When this option is selected, printer will print the logo after download complete.
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d) Press “Export as XML file” button.
e) In the save file dialog, select the folder to save the file and define the xml file name.
The logos that will be exported to XML file is only logos that is not downloaded to the
printer.
Importing logo XML package in configuration utility GUI
a) From the Logo Download panel, click on “Menu” and select “Import XML File”.
b) Select the exported logo XML file then the logo will be shown in the logo list.
Using CLI to download logo XML package.

Windows Command [KOP3XUtilityLauncher.exe] -U Kop3s01 -d -p [logo XML file]
Linux Command [kop3xutility.sh] -U Kop3s01 -d -p [logo XML file]
Description
-d Download command
[logo XML file] Logo XML file name and path

By default, CLI process will not generate a log file. If necessary -t option can be added to the
CLI command to generate the log. The log file name is cliapplication.log
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Retrieve or set printer setting
Printer setting list
Default value is denoted with (*).

Name Possible value Description
Standard (Font type A) size is 12(W) x 24(H) dots or
Font 1 (*)
48 character in one line of 80mm paper.
Font Size
Standard (Font type A) size is 13(W) x 28(H) dots or
Font 2
42 character in one line of 80mm paper.
6 Setting for distance between line. LPI = Line Per Inch.
Default LPI 7.52 (*)
This setting only available in Font Size 1
8.13
Ignore CR Printer will ignore CR (0x0D)
Carriage Return
Use as Print Cmd (*) Printer will execute CR (0x0D) as line feed.
Compatible Top Disable (*) Top margin = physical top margin = 10.6mm
Margin Enable Set top margin to be 13.6mm (customer request)
PDF417 Column 9 (*)
14
Disable
10 sec
20 sec (*) This is a time out value in case the communication
Auto Reset 30 sec stops during logo download. This is to prevent
40 sec printer to look like hang.
50 sec
60 sec
80mm (*)
Paper Width Selected paper roll width.
58mm
Monochrome (*) Black and white printing
Color Paper
Two Color Paper Black and color (depends on the paper)
Select by command (*) Full and partial cut depends on the command
Knife Option
Partial Cut Always perform partial cut
55W (*)
Max Power
75W
LED Control Auto (*) Use default Bezel LED pattern
Mode User Use user define Bezel LED pattern
Disable This setting use to define timing for printer to report
10 ft paper low. If setting is disable, both paper low senor
Paper Low 20 ft real time status and warning status will not be
Detection 30 ft reported. If setting is 10ft, printer will only report
paper low warning if remain length of the paper roll
40 ft (*)
is 10ft.
185
75 mm (*)
111 mm
150 mm
225 mm
Minimum If the printout is less than minimum receipt length,
300 mm
Receipt Length printer will add extra feed before performing cut.
375 mm
450 mm
525 mm
600 mm
50 cm
60 cm (*)
If in one printing process, the printout length has
Maximum Loop 70 cm
reached the maximum loop length, printer will
Length 80 cm
automatically eject the paper.
90 cm
100 cm
2
3 (*) The number of retry for the printer to eject or
Retry to eject
4 retract before it reports an error.
5
25 mm Receipt retain length is after cut command, how
Receipt Retain 50 mm (*) long the receipt length present out and stay at the
Length 75 mm exit bezel position, waiting user to pull the receipt or
eject command to fully eject out the paper.
40 ips (*)
Presenter Speed
20 ips
Presenter Pull Enable (*)
Sensor Disable
Enable Enable/disable black mark mode. Printer will expect
Black Mark Mode
Disable (*) a black mark paper to be used.
90 mm
111 mm (*)
Black Mark
127 mm Distance between two black mark
Distance
140 mm
152 mm
Disable
Immediate (*)
1 min
Standby Mode The delay between Online to standby mode.
3 min
5 min
10 min
-15 to -1 Used for adjusting the printout darkness.
Print Density 0 (*) Negative value = lighter
1 to 15 Positive value = darker
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437 (*) USA
850 Western Europe
852 Central Europe
857 Turkish
858 Western Europe
860 Portuguese
863 French
865 Nordic
866 Cyrillic
Code Page
1252 Windows Latin Alphabet
1253 Windows Modern Greek
1254 Windows Turkish
1256 Windows Arabic
Simplified Chinese.
Codepage 936 is a double byte character set
936 (DBCS). DBCS file
“KOP3SxxPrinter_DBCS_CP936_Vxxxx.dfn”
must be downloaded to the printer.
187
Using GUI to retrieve and set printer setting.
• From the application GUI, select “Printer Settings” on the left panel.
• Change the settings that are needed.

Any setting that is changed will be highlighted with red text.
• There are 3 buttons at the bottom of right panel.

Set Settings : this button will set all the setting (both in Software and Hardware tab) to printer.
Get Settings : this button will retrieve the setting from printer and update the GUI with the
printer setting.
Set UI to Default : this button will update the UI to default value without changing the printer.
188
Using CLI to set printer setting
Creating printer setting XML

a) User can change the printer setting using application GUI.
b) Once the necessary setting is changed, press the “Menu” button, and select “Export to XML File”
c) In the “Select save file” dialog, select the location and type in the file name then press “save”
button.
Using CLI to set the printer setting XML

Windows Command [KOP3XUtilityLauncher.exe] -U Kop3s01 -d -p [setting XML file]
Linux Command [kop3xutility.sh] -U Kop3s01 -d -p [setting XML file]
Description
-d Download command
[setting XML file] Printer setting XML path and file name

189
Using CLI to retrieve printer setting
Windows Command [KOP3XUtilityLauncher.exe] -U Kop3s01 -r 4 -p [output XML file]

Linux Command [kop3xutility.sh] -U Kop3s01 -r 4 -p [output XML file]
Description
-r 4 Retrieve command for printer configuration
[output XML file] Printer setting XML path and file name

Using GUI to import the printer setting
Import printer setting can be use in case of printer in the field already have some setting changed and
need additional setting to be updated or need to update the printer setting XML file.
• On the printer setting right panel, click on “Menu” then select “Import XML File”
• Select the file printer setting XML file and press Open.
• The setting will in the GUI will be updated.
190
Combining XML file for single download
In the case where user need to update Firmware, logo, and printer setting.
If user already have the XML, we can skip section 5.1 Creating XML.
Creating XML
Firmware
a) From Firmware Download section, adding the necessary firmware files.
b) Click on “Menu” button -> Export as XML file.

In the new dialog, select the correct device, then press Export as XML file.
Print the download messages option is a feature where printer will print a warning
message that FW update is in progress and print the download result. However, this
feature still need improvement as of V2.2.3.0.
c) The XML file can be imported back using the GUI utility or downloaded to the printer using the
utility CLI feature.
We can only define firmware download XML file for one device.
It is not recommended to create a firmware download XML with firmware list contain
multiple devices.
Example: when creating a firmware download XML for printer, do not include any
firmware for Signal Light.
191
Logo
a) Add the logo to the list by drag and drop or browse the image.
b) Click on “Menu” and select “Export as XML File”
c) A setting windows will pop up. Select the option if required.

• “Clear All Logo in Memory before Download”
This option will erase all downloaded logo in printer.
• “Print Logo(s) after Download”
When this option is selected, printer will print the logo after downloading complete.
d) Press “Export as XML file” button.

e) In the save file dialog, select the folder to save the file and define the xml file name.
The logos that will be exported to XML file is only logos that is not downloaded to the printer.
192
Printer Setting
a) User can change the printer setting using application GUI.
b) Once the necessary setting is changed, press the “Menu” button, and select “Export to XML File”
c) In the “Select save file” dialog, select the location and type in the file name then press “save”
button.
Combining XML
• From the application left panel, click on “Miscellaneous”
• On the right panel, click on “Combine XML File”
• Browse for XML Files. A maximum of 3 XML files can be combined.

193
• Press “Combine” button to proceed.
• Then enter the combine xml file name
IMPORTANT NOTE:
a. Combining more than one printer setting XML files is allowed. However, only
the first printer setting XML file will be included.
b. When combining more than one firmware download XML files, if there is the
same firmware file name, only one will be included.
c. When combining more than one logo download XML file and key code 1 and 2
combination is defined in multiple files, only the image file from the first XML
file will be used.
d. The combined XML file section information will always be ordered in the
following sequence. Firmware Download -> Printer Settings -> Logo Download.
Example:
Case XML 1 XML 2 Output
a. Printer Setting Printer Setting Printer Setting
Code page = 857 Code page = 37 Code page = 857
Font size = 1 Font size = 2 Font size = 1
others = default others = default others = default
b. FW download FW download FW download
IPL: I0101.ipl IPL: I0103.ipl IPL: I0101.ipl
Main: M0110.mfw Main: M0104.mfw Main: M0110.mfw
Table: T0100.tbl Table: T0100.tbl Table: T0100.tbl
IPL: I0103.ipl
Main: M0104.mfw
c. Logo Download Logo Download Logo Download
KC1: 32 / KC2: 32 = A.bmp KC1: 32 / KC2: 32 = B.bmp KC1: 32 / KC2: 32 = A.bmp
KC1: 32 / KC2: 33 = C.bmp KC1: 32 / KC2: 34 = D.bmp KC1: 32 / KC2: 33 = C.bmp
KC1: 32 / KC2: 34 = D.bmp
194
Sending the combine XML to device using CLI
Windows Command [KOP3XUtilityLauncher.exe] -U Kop3s01 -d -p [combine XML file]
Linux Command [kop3xutility.sh] -U Kop3s01 -d -p [combine XML file]
Description
-d Download command
[combine XML file] Combine XML path and file name

Reset to Factory setting

Resetting printer to factory setting will only set printer to default settings.
It will NOT clear logo that are already defined.
a) Click on “Miscellaneous” and select “Reset Factory”
b) A warning message will pop up, select “Yes” to proceed.

Printer will reset and confirmation message will pop up.
195
System Management Information (RMA) Related Settings
OPOS and JavaPOS Settings
Enable SMI for each device

OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
Both printer and signal light have “Enable SMI” setting.
Use this setting to enable or disable SMI for the device.
Interval to retrieve device information

OPOS
Windows Registry
OPOS
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
Both printer and signal light have “SMIPollInterval” setting.
This setting is the interval time where the SMI will automatically retrieve the device information.
Since retrieving the information from the device can take a few seconds, it is
recommended to have the SMI Poll interval 30s (30000 ms).
196
Additional setting for JavaPOS environment
Update JPOS.XML
JavaPOS
JCL Editor
JavaPOS
These two settings are used for the communication between JavaPOS driver and TEC SMI.
The value of these settings must be the same as the setting for TEC SMI.
JavaPOS setting TEC SMI Setting

SMIEventPort Cim_event_socket
SMIListenPort Cim_instance_socket
Please refer to the next section for additional setting for communicating with JavaPOS
driver.
TEC SMI settings
Settings location
Path : /opt/tec/system-mgmt/
Linux File name : tec_smi.conf
Registry : HKLM\SOFTWARE\OLEforRetail\ServiceInfo\TEC\SysMgmtIntf
Windows
197
Enabling SMI Log
Linux
Windows
Log level setting
Linux : cim_log_level
Windows : UposSmiLogLevel
This setting can be the combination of the following value
Decimal Hex
Windows log level Linux log level
value value
0 0x00 Disable logging Disable logging
1 0x01 Write critical error message Write error message
2 0x02 Write error message Write warning message
4 0x04 Write warning message Write debug message
8 0x08 Write trace messages Write data message
16 0x10 Write informational messages Write trace message
32 0x20 Write verbose message -
64 0x40 Write debug message -
To enable all log messages, we can set this to 255.
There is an improvement plan to standardise both Windows and Linux log level.
Log count (define maximum log size)

Linux : cim_log_count
Windows : UposSmiLogCount
The default value for this setting is 10, which mean the drier will generate 10 files of 1 MB
each (total 10MB). The maximum value for this setting is 1000 (total 1GB)
Log File
Linux : cim_log_path
Windows : UposSmiLogFile
This setting can be used to change the file name and path of the log file.
If the setting is not in the config file or registry, the default value will be used
Log level = 0 (disable)
Log file count = 10
Log path =
Windows : C:\ProgramData\TOSHIBA\SMI\LOG\TECUposSmi.log
Linux : /opt/tec/system-mgmt/log/TECIM_TEC_UPOSInstance.log
198
Additional setting for communicating with JavaPOS driver
Linux
Windows
These two settings are used for the communication between JavaPOS driver and TEC SMI.
The value of these settings must be the same as the setting in JavaPOS.
TEC SMI Setting JavaPOS setting

Cim_event_socket SMIEventPort
Cim_instance_socket SMIListenPort
Please refer to the previous section for additional setting for JavaPOS environment
199
Notices TGCS does not recommend shipping Pro-X hybrid Kiosk as an assembly.
This information was developed for products and services offered in the U.S.A.
Toshiba Global Commerce Solutions may not offer the products, services, or features discussed
in this document in other countries. Consult your local Toshiba Global Commerce Solutions
representative for information on the products and services currently available in your area.
Any reference to a Toshiba Global Commerce Solutions product, program, or service is not
intended to state or imply that only that Toshiba Global Commerce Solutions product, program,
or service may be used. Any functionally equivalent product, program, or service that does
not infringe any Toshiba Global Commerce Solutions intellectual property right may be used
instead. However, it is the user's responsibility to evaluate and verify the operation of any
non-Toshiba Global Commerce Solutions product, program, or service.
Toshiba Global Commerce Solutions may have patents or pending patent applications covering
the subject matter in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
Toshiba Global Commerce Solutions, Inc.

Attn: General Counsel
3901 South Miami Blvd.
Durham, NC 27703
United States of America
The following paragraph does not apply to the United Kingdom or any other country where
such provisions are inconsistent with local law: TOSHIBA GLOBAL COMMERCE SOLUTIONS
PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in new editions
of the publication. Toshiba Global Commerce Solutions may make improvements and/or
changes in the product(s) and/or program(s) described in this publication at any time without
notice.
Toshiba Global Commerce Solutions may use or distribute any of the information you supply in
any way it believes appropriate without incurring any obligation to you.
Any references in this information to non-Toshiba Global Commerce Solutions Web sites are
provided for convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this Toshiba Global
Commerce Solutions product and use of those Web sites is at your own risk.
Information concerning non-Toshiba Global Commerce Solutions products was obtained from
the suppliers of those products, their published announcements or other publicly available
sources. Toshiba Global Commerce Solutions has not tested those products and cannot confirm
the accuracy of performance, compatibility or any other claims related to non-Toshiba Global
Commerce Solutions products. Questions on the capabilities of non-Toshiba Global Commerce
Solutions products should be addressed to the suppliers of those products.
This information is for planning purposes only. The information herein is subject to change
before the products described become available.
200
Telecommunication regulatory statement
This product is not intended to be connected directly or indirectly by any means whatsoever
to interfaces of public telecommunications networks, nor is it intended to be used in a public
services network.
Electronic emission notices

When you attach a monitor to the equipment, you must use the designated monitor cable and
any interference suppression devices that are supplied with the monitor.
Federal Communications Commission (FCC) statement

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own
expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. Toshiba Global Commerce Solutions is not responsible for any radio
or television interference caused by using other than recommended cables and connectors
or by unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
Industry Canada Class A Emission Compliance statement

This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
European Union Electromagnetic Compatibility (EMC) Directive

Conformance Statement
This product is in conformity with the protection requirements of EU Council Directive
2014/30/EU on the approximation of the laws of the Member States relating to electromagnetic
compatibility. Toshiba Global Commerce Solutions cannot accept responsibility for any failure
to satisfy the protection requirements resulting from a non-recommended modification of the
product, including the fitting of non-Toshiba Global Commerce Solutions option cards.
201
This product has been tested and found to comply with the limits for Class A Information
Technology Equipment according to CISPR 32/European Standard EN 55032. The limits for Class
A equipment were derived for commercial and industrial environments to provide reasonable
protection against interference with licensed communication equipment.
Attention: This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
Responsible manufacturer:
Toshiba Global Commerce Solutions
Durham, NC 27703 United States of
America
European Community contact:
Dries De Beul
Brand Manager - Europe, Middle East & Africa
Z.1 Researchpark 160, 1731 Asse, Belgium
Tel: 33-6845-35093
e-mail: Dries.deBeul@toshibagcs.com
United Kingdom Contact:
Charlie Templeton
Custom House Quay | Greenock, PA15
1EQ | United Kingdom
Tel: +44 1475 880 103
e-mail: charlie.templeton@toshibagcs.com
Germany Class A statement

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur
Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2014/30/EU zur Angleichung der
Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU- Mitgliedsstaaten und hält die
Grenzwerte der EN 55032 Klasse A ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und
zu betreiben. Des Weiteren dürfen auch nur von der Toshiba Global Commerce Solutions
empfohlene Kabel angeschlossen werden. Toshiba Global Commerce
Solutions übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das
Produkt ohne Zustimmung der Toshiba Global Commerce Solutions verändert bzw.
wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Toshiba Global
Commerce Solutions gesteckt/eingebaut werden.
EN 55032 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden: “Warnung: Dieses ist
eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk- Störungen verursachen;
in diesem Fall kann vom Betreiber verlangt werden, angemessene Maβnahmen zu ergreifen und dafür
aufzukommen.”
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten
Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Geräten
(EMVG)”. Dies ist die Umsetzung der EU-Richtlinie 2014/30/EU in der Bundesrepublik Deutschland.
202
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit
von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2014/30/EU) für Geräte der Klasse A
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-
Konformitätszeichen - CE - zu führen.
Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:
Durham, NC 27703
United States of America
Der verantwortliche Ansprechpartner des Herstellers in der EU ist:
Dries De Beul
Brand Manager - Europe, Middle East & Africa
Z.1 Researchpark 160, 1731 Asse, Belgium
Tel: 33-6845-35093
e-mail: Dries.deBeul@toshibagcs.com
Generelle Informationen:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55032 Klasse A.
Australia and New Zealand Class A statement

People's Republic of China Class A electronic emission statement

Russian Electromagnetic Interference (EMI) Class A statement
203
Japanese Electrical Appliance and Material Safety Law statement
Japanese power line harmonics compliance statement
Japan Voluntary Control Council for Interference Class A statement
Attention: This is a Class A product based on the standard of the Voluntary Control Council for
Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in
which case, the user may be required to take corrective actions.
Japan Electronics and Information Technology Industries Association

(JEITA) statement
Japan Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics
Guidelines with Modifications (products greater than 20 A per phase).
204
Korean communications statement
This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users
need to pay attention to it. This is for any areas other than home.
Taiwan Class A compliance statement
Taiwan contact information
Toshiba Global Commerce Solutions Taiwan Product Service Contact Info:

Rm. 1, 5F., No.3-2, Park St., Nangang Dist., Taipei City, Taiwan
Telephone: 0800-001-939
205
Cable ferrite requirement
All cable ferrites are required to suppress radiated EMI emissions and must not be removed.
Electrostatic discharge (ESD)

Attention: Electrostatic discharge (ESD) damage can occur when there is a difference in charge
between the part, the product, and the service person. No damage will occur if the service
person and the part being installed are at the same charge level.
ESD damage prevention
Anytime a service action involves physical contact with logic cards, modules, back-panel pins,
or other ESD sensitive (ESDS) parts, the service person must be connected to an ESD common
ground point on the product through the ESD wrist strap and cord.
The ESD ground clip can be attached to any frame ground, ground braid, green wire ground,
or the round ground prong on the AC power plug. Coax or connector outside shells can also be
used.
Handling removed cards
Logic cards removed from a product should be placed in ESD protective containers. No other
object should be allowed inside the ESD container with the logic card. Attach tags or reports that
must accompany the card to the outside of the container.
Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national regulations.
Toshiba Global Commerce Solutions encourages owners of information technology (IT)
equipment to responsibly recycle their equipment when it is no longer needed. Toshiba Global
Commerce Solutions offers a variety of product return programs and services in several
countries to assist equipment owners in recycling their IT products. Information on Toshiba
Global Commerce Solutions product recycling offerings can be found on the Toshiba Global
Commerce Solutions product recycling programs website.
Español: Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa
nacional o local aplicable. Toshiba Global Commerce Solutions recomienda a los propietarios
de equipos de tecnología de la información (TI) que reciclen responsablemente sus equipos
cuando éstos ya no les sean útiles. Toshiba Global Commerce Solutions dispone de una serie
de programas y servicios de devolución de productos en varios países, a fín de ayudar a los
propietarios de equipos a reciclar sus productos de TI. Se puede encontrar información sobre las
ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba
Global Commerce Solutions product recycling programs.
Note: This mark applies only to countries within the European Union (EU) and Norway.
Appliances are labeled in accordance with European Directive 2012/19/EU concerning waste
electrical and electronic equipment (WEEE). The Directive determines the framework for the
return and recycling of used appliances as applicable throughout the European Union. This label
206
is applied to various products to indicate that the product is not to be thrown away, but rather
reclaimed upon end of life per this Directive.
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la
Norvège. L’etiquette du système respecte la Directive européenne 2012/19/EU en matière de
Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions
de retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne.
Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne
doit pas être jeté mais être récupéré en fin de vie.
In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is
to be collected separately and to be reused, recycled, or recovered at end of life. Users of EEE
with the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose
of end of life EEE as unsorted municipal waste, but use the collection framework available to
customers for the return, recycling, and recovery of WEEE. Customer participation is important
to minimize any potential effects of EEE on the environment and human health due to the
potential presence of hazardous substances in EEE. For proper collection and treatment, contact
your local Toshiba Global Commerce Solutions representative.
Disposal of IT products should be in accordance with local ordinances and regulations.
207
Battery safety
警告：本电池包含锂。为避免爆炸，请勿焚烧电池或对其充电。
请勿：把电池投入或浸入水中、把电池加热到100°C (212°F) 以上、修理或拆卸。(C003)
Caution: Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the instructions.
208
Battery return program
This product may contain sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of
properly. Recycling facilities may not be available in your area. For information
on disposal of batteries outside the United States, go to the Battery disposal
website or contact your local waste disposal facility.
For Taiwan:
Please recycle batteries.
For the European Union:
Notice: This mark applies only to countries within the European Union (EU)
Batteries or packaging for batteries are labeled in accordance with European Directive
2013/56/EU concerning batteries and accumulators and waste batteries and
accumulators. The Directive determines the framework for the return and recycling of
used batteries and accumulators as applicable throughout the European Union. This
label is applied to various batteries to indicate that the battery is not to be thrown away,
but rather reclaimed upon end of life per this Directive.
Les batteries ou emballages pour batteries sont étiquetés conformément aux directives
européennes 2013/56/EU, norme relative aux batteries et accumulateurs en usage et aux
batteries et accumulateurs usés. Les directives déterminent la marche à suivre en vigueur
dans l'Union Européenne pour le retour et le recyclage des batteries et accumulateurs usés.
Cette étiquette est appliquée sur diverses batteries pour indiquer que la batterie ne doit pas
être mise au rebut mais plutôt récupérée en fin de cycle de vie selon cette norme.
209
In accordance with the European Directive 2013/56/EU, batteries and accumulators are
labeled to indicate that they are to be collected separately and recycled at end of life. The
label on the battery may also include a chemical symbol for the metal concerned in the
battery (Pb for lead, Hg for mercury and Cd for cadmium). Users of batteries and
accumulators must not dispose of batteries and accumulators as unsorted municipal
waste, but use the collection framework available to customers for the return, recycling
and treatment of batteries and accumulators. Customer participation is important to
minimize any potential effects of batteries and accumulators on the environment and
human health due to the potential presence of hazardous substances. For proper collection
and treatment, contact your local Toshiba Global Commerce Solutions representative.
This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price
of batteries, accumulators and power cells includes the cost of the environmental
management of their waste.
For California:
Perchlorate material – special handling may apply
Refer to www.dtsc.ca.gov/hazardouswaste/perchlorate.
The foregoing notice is provided in accordance with California Code of
Regulations Title 22, Division 4.5, Chapter 33: Best Management Practices for
Perchlorate Materials. This product/part includes a lithium manganese dioxide
battery which contains a perchlorate substance.
210
Flat panel displays
The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it
as required by local ordinances and regulations.
Monitors and workstations

Connecticut: Visit the website of the Department of Energy &
Environmental Protection at www.ct.gov/deep for information about
recycling covered electronic devices in the State of Connecticut, or
telephone the Connecticut Department of Environmental Protection at 1-
860-424-3000.
Oregon: For information regarding recycling covered electronic devices in the state
of Oregon, go to the Oregon Department of Environmental Quality site at
www.deq.state.or.us/lq/ electronics.htm.
Washington: For information about recycling covered electronic devices in the
State of Washington, go to the Department of Ecology Website at
fortress.wa.gov/ecy/recycle/ or telephone the Washington Department of Ecology
at 1-800-Recycle.
Trademarks
The following are trademarks or registered trademarks of Toshiba, Inc. in the
United States or other countries, or both:
Toshiba
The Toshiba logo
The following are trademarks of Toshiba Global Commerce Solutions in the
United States or other countries, or both:AnyPlace SureMark SurePoint SurePOS
TCxWave TCxFlight TCx®
The following are trademarks of International Business Machines Corporation in
the United States or other countries, or both:
DB2
DB2 Universal Database IBM and the IBM logo
PS/2
Wake on LAN
WebSphere
Linux is a trademark of Linus Torvalds in the United States, other countries, or
both. Magellan is a registered trademark of Datalogic Scanning, Inc.
SYMBOL a registered trademark of Symbol Technologies, Inc.
Microsoft and Windows logo are trademarks of Microsoft Corporation in the
United States, other countries, or both.
Celeron and Intel are trademarks of Intel Corporation in the United States, or other
countries.
Java and all Java-based trademarks and logos are trademarks of Oracle, Inc. in the
United States, or other countries, or both.
Android is a registered trademark of Google LLC.
Other company, product, or service names may be trademarks or service marks of
others.
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Toshiba Global Commerce Solutions 6900

Toshiba Pro-X Hybrid Kiosk

Installation and Service Guide

TCx® 800 AIO POS installation ..............................................47

Chapter 6. Troubleshooting ................... 81

Flat panel displays ................................ 211

Monitors and workstations .................. 211

Trademarks ............................................ 211

Before installing this product, read Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Rev No. Date Page *Action Description of Change

Note: *Action - Change / Add / Delete

CAUTION: Pinch hazard. Keep hands clear. (C034)

Who should read this guide

Where to find more information

Accessing the TGCS Knowledgebase site

Toshiba 6900 Pro-X Hybrid Kiosk Model 1K0

Handling static-sensitive devices

Pro-X Hybrid Kiosk:

Figure 1. 1K0 model

i) Normal Operating Range

ii) Storage Range

Temperature Range (Dry Bulb) 1°C - 40 °C (33.8°F - 104°F)

iii) Transit Range

Temperature Range (Dry Bulb) -10°C - 60 °C (-14°F - 140°F)

iv) Rating for Kiosk base devices

i. POS system : 24V, 5.41A

Height, Width, Depth,

Kiosk Body 302.80 360.00 329.90 10.2

Kiosk Body with T10 POS 603.70 359.65 329.90 15.2

Figure 2. Location of the model and serial number label.

Table 1. Required tools

Pro-X Hybrid Kiosk with Different Components

Figure 3. Kiosk unit with TCx800 POINT OF SALE (POS)

Table 2. Kiosk unit with TCx800 POINT OF SALE (POS)

C TCx800 AIO POS

D Optional Transaction Awareness light (TAL) for TCx800

E Optional payment device mount

F Optional rotating base

H Integrated Kiosk Printer

3. Resident bar codes

5. 13 resident character language Code Pages:

1. Full cutting and Partial cutting

Print head Fixed 576 Print Elements

Character Cell Standard: 12 x 24 Dots

Character Pitch 15.6 Characters/Inch (Standard)

Code Page 437,850,852,857,858,860, 863, 865, 1252,

7.52 Lines per Inch (default) and variable line per

Paper Width 80 mm +0.5mm / -1.2mm

Paper Thickness .0025 Inches (0.0635 mm)

Operating 5°C to 45°C (40°F to 112°F), models with knife

Operating Humidity 5% to 90%

Thermal Mechanism 59 Million Lines

Cutter 1.5 Million Cuts

Line Thermal Head 200 Million Pulse