MIS605 Systems Analysis and Design

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Introduction

In this report, the healthy collective is an organization which wants a IS solution for the customer
relationship diagram. This is an organization to make the community healthy. The healthy
collective organization is working with health providers, social enterprises and all the levels of
government, nonprofit supporting organizations, charities and many more. These all are very
helpful to give support and achieve an operational objective. This organization also collects
funding from various aspects for helping the people with no profit. This organization has various
stakeholders that together create the big network. To provide the best solution to the
organization, different diagrams are created in this report. The context diagram, level 0 DFD
(Data Flow Diagram) and its decomposition will also include in the report. The entity-
relationship diagram and its logical and physical database design will be involved in the report.
The three processes that are considered to be important in the level 0 Data Flow Diagram will
involve in the report. The different diagrams that help in providing the IS solution to the Healthy
collective organization and all these wills include in the report. This report will provide all the
designs that are very helpful for the organization to enhance customer relationship management.
Question 1

Context diagram

A context diagram is a diagram that shows the contact between a system and other factors that
are external with which the system is interaction designed. The organization takes health
wellness practitioners, citizens and various other stakeholders that are important for the
organization to work well. The company has a large network that involves pharmacies, and GPs.
The company wants to make the community healthy and this organization work with all the
government levels, social enterprises, health and wellbeing and many more. This is the diagram
that helps in creating an understanding of the system. Here, Healthy collective is an organization
that wants to take the IS solution for customer relationship management system. Some of the
clients of the organization are West Beach Surf Lifesaving Club, Norwood Swimming Club,
Terry White Chemmart and many more. The Healthy Collective organization performs and
serves various services like offering management, transaction management, sharing document,
sales management, customer feedback management and customer management. These are the
most common and basic functions that are performed by the Healthy Collective organization.
These are the different functions and in this, there are also sub-functions done to complete these
significant and major functions. This is the complete context diagram for a healthy collective
organization. The context diagram includes the different management and processes that are
completed or managed by the organization. This organization help needy peoples in different
countries also for this the complete management of every department is very essential. The
healthy collective has done some types of management suggesting customer management,
offering management, transaction management, sharing documents, sales management and
customer feedback management. These are the 6 primary processes that are done by the
organization's healthy collective.

Question 2

level 0 context diagram

This is the level 0 context diagram, for Healthy Collective. The level 0 context diagram is the
basic overview of the complete system. This is the diagram that shows all the functions that are
performed by Healthy Collective (Lucidchart, 2022). There are some of the functions that are
performed by Healthy Collective such as offering management, transaction management, sharing
document, sales management, customer feedback management and customer management. In
this diagram of the level 0 contexts diagram, the role and the response of each function of the
organization are involved in this diagram. The Healthy Collective requests the data and then the
customer management gives the evaluated data. The Healthy Collective coordinates the sales
operation and then according to that the sales techniques are implemented. Like this, the Healthy
collective enables Healthy Collective to consistently hit and the offering management to develop
the sales force. Transaction management is the management that handles all the transactions
from the customers and all the kinds of transactions. The customer feedback management gives
reviews that are given by the customers and then the complete department of customer feedback
management is appreciated. In the function of sharing the document, it is the function that allows
sharing the documents and then documents are transferred to the customers. In the level zero
contacts, diagram 6 functions that are included in the context diagram are available with their
respective function in two directions. The healthy collective request to analyze the data in the
customer management provides the ability data with this is the function that is performed by
customer management to the healthy collective organization. A healthy collective allowed
transferring the documents and the customer transfer document in the process of sharing the
document. The management of feedback is also important for the company to analyze their
services and also to make the decisions and strategies related to their services according to the
feedback there received from customers. All the processes have their internal process with the
healthy collective itself.
Question 3

level 1 DFD diagram

The level 1 DFD diagram is the diagram in which the complete system is shown in

a single process. The Healthy Collective is an organization which serves health

care. The primary aim of the organization is to make the community healthy. The

three main functions or processes are selected for the level 1 DFD diagram and
these are sharing the document, customer feedback management and sales

management. With sales management, the coordination of sale operations and

the implementation of the sales techniques are done. Customer feedback
management review that is given by customers and then the appreciation is
given by Healthy Collective. The sharing of the document is also done in the

system of Healthy Collective. All the functions that are performed in two
directions are supported and handled by Healthy Collective. The database is

important because it stores all the information and also helps in taking any
decision. The Healthy Collective is the one that is directly connected to the

database. The database stores all the information regarding the Healthy
Collection. The database stores all the information that is required to store and
also gives all the information for any of the functions that are performed in
Healthy Collective. In the level 1, data flow diagram the three important

processes from 0 level data flow diagram are selected. The six processes are
available on 0 level data flow diagram from these sharing documents; sales

management and customer feedback management are selected. For this, the
internal processes are included in the level 1 DFD diagram. The sharing of the

document is allowed by the healthy collective in the complete system. The

feedback of the customer is an important aspect and this is controlled by the

customer relationship management system (Valacich, et.al., 2015). Sales management

is the management that is maintained by a healthy collective sales system. These

are the three systems that are maintained by a healthy collective and customer
relationship management system. And the complete system is associated with

the database of the healthy collective from which all the data is extracted and
stored. The complete system of level 1 data flow diagram includes a database of

healthy collective and 3 important processes of level 0.

Question 4

Entity Relationship Diagram

Entity relationship diagram is a type of flow chart that shows how the different
entities are interrelated to each other in a complete system. Entity relationship
diagram shows all the entities and the sub entities in a diagram of a complete
system (Smartdraw, 2022). Here, the healthy collective is an organization that

helps the people to be healthy and this organization want a IS solution for
customer relationship management system. The entity relationship diagram

shows the entities that are present in healthy collective organization and their
relation. The entity relationship diagram shows the different entities such as

login, user, roll, permission, customer, schedule and product and each entity have
different parts that are associated to each entity. The different attributes that are
related to each entity describe all about a particular entity. The relationship
between the each entity is shown with the help of "manage" and "has". These are

the two that shows the relationship between the different entities to the
organization healthy collective.

Question 5

Data stores

The data storage is very important for an organization. Data storage significantly

means that documents and file that are recorded digital you’re manually and
saved in a system for the future. The document can be stored digitally and

manually or by the use of any other media or method. The database is stored the
data in a file in a particular manner with the help of tables. The database also

handles or manages the data and also removes the redundancy and any kind of
error in the data (Satzinger, et.al., 2015). The healthy collective is an organization that

has the people and different countries and this organization works with all the
level of government, charities and many more associations that are for helping
people. So to store the data and management of data is very important for the

organization to use the data in future or work well. Like the entity relationship
diagram show all the entities for those tables can be created and for which the

data is stored by different attributes. The different entities are like login, user,
role, permission, customers, schedule and product. In this the complete data is

stored for the healthy collective organization. The healthy collective is an

organization that helps the people to be healthy. The organization provides their
services to various countries (Tilley, 2016). The organization stores the data in
database and then makes the use in future for handle all the things in

organization. In level 1 data flow diagram the complete process is shown and in
this the three important processes are included from level 0 data flow diagram.

The storages are very useful for the data of Healthy collective that is important
for the organization and make the future use of data and information for the

company easy.
Question 6

Login

Login _ID Customer_ID AD ID Username Password

001 a 110011 Simon ……d

002 b 1100011 Andrew …….5

003 c 11001111 Henry …….d

004 d 1001001 Thomas ……dd

005 e 1000211 Simeon …….44

Customer

User_name Address User_ID Password

Simon *******adc b ……….12

Andrew ******ddd a ……..122

Henry ******asa d ……….222

Thomas ******ede c ……..21

Simeon ******ere e ………14

Product

Name Payment Order ID Photo ID Bank details

Zoya 140 1113 Zoya--145 11555

Customer

User_name Address User_ID Password

Johan 400 1112 Johan--14 1151565

Josh 500 1111 Josh--11 5451454

Mia 600 1114 Mia--77 5444555

Elon 750 1115 Elon--77 4552415

The entity relationship diagram is a diagram that shows the relation between different entities in
a complete system. The complete system of healthy collective includes various entities and their
attributes. Different type of entities includes such as login, user, roles, customer, schedule,
product, permission. These are all the entities that are present in entity relationship diagram and
these have different attributes that are also involved in the entity relationship diagram. The
normalization is a process of reducing the redundancy from a table or set of tables. Different
normal forms are used to reduce the redundancy in the relation. The database design is
normalized by using the third normal form (3NF) (Peterson, 2022). The third normal form of a
relation is shown if there is no transitive dependency for attributes that are non prime as well as it
must be in second normal form. These different tables are created like login table, customer table
and product table. These tables are presented with their different attributes related to the login,
customer and product. The login table has three attributes login_ID, username and password. The
customer table has three attributes username, address and user_ID. The next table is of product
and this includes name, payment and order_id as attributes of the table product. In these tables
the password is hidden that is not completely visible and the address is also not visible in the
table customer (Softwrae, 2021). The product table also includes various attributes like name,
payment, Order ID, photo ID, bank details. These are all the details that are important for the
Healthy collective to manage and to make the work of the organization easy. The ER diagram
shows the relations between the different tables and the attributes of the tables. This completely
shows the relation between the different entities.
Conclusion

This report concludes all about the system design and analysis. The Healthy Collective is an
organization that provides the health services with no profit. The main aim of the organization is
to make the community healthy. The company has various stakeholders and they are working
together to help the people. The organization has large network and it work with health and
wellbeing providers, social enterprises and with all the levels of government. This report
includes the context diagram that includes all the services that are provided by the organization.
The Level 0 and level 1 diagram also show the complete function and response of all the
functions. The Healthy Collective want IS solution for customer relationship management. The
entity relationship diagram is a diagram that shows the relationship between the different entities.
These all the major diagrams that are included in the report are important for the Healthy
Collective organization. The physical and the logical design of the database is created in this
report. The organization wants to help the help and they serve their services to the different
countries also. The physical design of the database is includes in the report. The 3 NF (normal
form) is important to reduce the redundancy of the database. So, they need a good customer
relationship management system to provide the good services to the customers.
References

Lucidchart. 2022. What is a Data Flow Diagram. https://www.lucidchart.com/pages/data-

flow-diagram

Peterson. R. (2022). What is Normalization in DBMS (SQL)? 1NF, 2NF, 3NF, BCNF Database

with Example. https://www.guru99.com/database-normalization.html

Satzinger, J. W., Jackson, R. B., & Burd, S. D. (2015). Systems analysis and design in a changing world
(7th ed.). Cengage Learning. https://ebookcentral-proquest-com.torrens.idm.oclc.org/lib/think/
reader.action?docID=6351182&ppg=101

Smartdraw. 2022. Entity Relationship Diagram (ERD).

https://www.smartdraw.com/entity-relationship-diagram/

Softwrae. S. 2021. Physical Database Design.

https://sesamesoftware.com/white-papers/physical-database-design/

Tilley, S., & Rosenblatt, H.J. (2016). Systems Analysis and Design. https://ebookcentral-proquest-

com.ezproxy.laureate.net.au/lib/think/reader.action?docID=4748476&ppg=163

Valacich, J., George, J., & Hoffer, J. (2015). Essentials of Systems Analysis and Design, Global
Edition (6th ed.). Essex, England: Pearson Education Limited. https://ebookcentral-proquest-
com.torrens.idm.oclc.org/lib/think/reader.action?docID=5187058&ppg=221

Visual Paradigm – Learning Guides (n.d.). What is Entity Relationship Diagram

(ERD)? https://www.visual-paradigm.com/guide/data-modeling/what-is-entity-relationship-
diagram/;WWWSESSIONID=607EA36C6A07B34AE8A78B974BF9074F.www1

Visual Paradigm – Learning Guides (n.d.). What is Use Case Diagram?https://www.visual-

paradigm.com/guide/uml-unified-modeling-language/what-is-use-case-diagram/