CAPA Process Flowchart

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CAPA Use Cases: Types of Corrective Actions

There are numerous examples of corrective actions in various industrial and business
applications. These range from:

 Major incidents. Global disasters such as the Deepwater Horizon incident in 2010,


when 11 workers died, 17 were injured, and 60,000 barrels of oil spilled into the sea.
The identified cause was the malfunctioning of heavy blades some 20,00 feet
underwater. A CAP would have been applied to this incident and all such significant
incidents. In this case, the corrective actions have led to changes in design and
maintenance processes for similar oil & gas installations globally.
 Deviations from company policy. In HR terms, when an employee breaks a
company policy or procedure, then they may be reprimanded after such an action. A
good example is an employee taking time off work without any notice. In some
instances, the deviation may call for a policy change.
 Calibration of tools. In the manufacturing industry, instruments are regularly re-
calibrated to ensure they measure within set tolerance bands.
 Software fixes. Software applications where the data or the program logic provides
erroneous output. Action is taken to identify and remedy the problem.
 Human error or lack of training. Incorrect input to business applications due to
human error. This may be a genuine mistake or lack of proper training. Action is
taken to provide additional training.
 Equipment/software controls. Triggers and alerts on equipment or built into
software when a parameter falls outside of a tolerance level. A good example is
when an alarm sets off on equipment because the temperature exceeds pre-set
limits.
 Non-adherence to a process/procedure. Not following the set process or
procedure when completing a task. How many times have we assembled a piece of
furniture from a flat pack and found ourselves so frustrated because we did not
carefully follow the instructions
Assalam o Alaikum
Dear Mr. Asim sahib,
As per our discussion with E.D sahib today regarding office and all the other necessary
instruments he said this task was assigned to his undersign but maybe due to miscommunication
between you and him, this task is still pending. It’s requested to you, kindly coordinate with Mr.
Saqib and prepare two rooms for the directorate of healthcare quality (HQD) department, one for
Director Quality and one for other staff and also provide all the required instruments in the
below demand slip.
Inputting Input
Start Pending issue
issue case
investigation
details details

Returned Issue
by Q.A investigation

Need
more info Investigation
root case
on root
case

Formulating
Root case Corrective
investigation corrective actions
actions

Pending
implementation

Verify Pending Implement


Pending Mgmt Pending
Q.A corrections verification correction
Q.A approved approved

CAPA
process
completed

End

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