REPETITIVE TASK, TASK DESIGN CHAPTER 4

AND RISK ASSESSMENT

LEARNING OBJECTIVES
❖ Recognize the different requirements of repetitive task
working conditions
❖ Explain the importance of task, its design and the care and
maintenance of facilities for human comfort; and
❖ Describe and discuss risk assessment and risk management
plans for hospitality facilities
 OVERVIEW
✓ dictum “practice makes perfect” – Diary and Autobiography John Adams
✓ “perfect practice makes perfect”
✓ Repetitive tasks can lead to boredom which may cause job dissatisfaction and eventually
spawn mistakes and errors
✓ The genesis of ERGONOMICS as a philosophical concept of work-related physical
symptoms was first introduced in 1857 by Wojciech Jastrzebowski (Polish Biologist)
✓ ERGONOMICS focuses on the human body and its movement in relation to its
environment as it interacts in work and everyday life
✓ The basic concept is to provide methods, processes and designs to promote the healthy
well-being of humans to maximize the overall potentials of the workspace, equipment and
furniture
 2 MAJOR CONCERNS IN PROMOTING SAFE AND
HEALTHY WORKPLACE
1. PSYCHOLOGICAL and PSYCHOSOCIAL – concerned with boredom when
work is repetitive
2. PHYSICAL – deals with the environment that can be the source of hazards
 BIOLOGICAL HAZARDS – existence of substances that can pose a threat to the health and well-
being of humans and other living organism
 CHEMICAL HAZARDS – synthetic in nature that can be harmful to man and environment
 PHYSICAL HAZARDS – manifest in the environment where workforce is exposed to extreme sound,
height, pressure and even radiation
 SAFETY HAZARDS – present in unsafe working areas such as uneven floors, damaged carpets and
chipped tiles
 ERGONOMICS HAZARDS – RESULT OF FACTORS THAT AFFECT THE MUSCOSKELETAL SYSTEMS
DUE TO INEFFICIENT DESIGNS OF WORKPLACE, MANNER OF HANDLING AND OPERATING
EQUIPMENT AND FURNITURE AND INCORRECT POSTURE
IMPORTANCE OF RISK ASSESSMENT
- is a methodical, well-planned, and systematic process in
establishing the identifications of hazards and evaluating their
interrelationship with the risk within the workplace.
Kind of Risk

1. Accidents – unplanned events that may result in

damage to property or equipment or even loss of life
2. Hazards –potential incidents that may cause harm
3. Risks – existence of negative incidents that result from hazards
IMPORTANCE OF RISK ASSESSMENT
1. Identify and evaluate health and safety issues in the workplace
2. Identify and evaluate sustainable and effective measures to avert accidents and
hazards
3. Ensure tat controls are known and implemented
WAYS TO REDUCE HAZARDS AND RISK IN
WORKPLACE
1. Evaluate and Plan the Workspace
2. Development of a Safety Plan to Control Hazards
3. Regular Inspection and Maintenance of Workplace
4. Training the workforce
5. Re-tooling the workforce
6. Documentation of Incidents
7. Records Maintenance
4 MAIN PROGRAMS IN FACILITIES MAINTENANCE
1. ROUTINE MAINTENANCE – focus on general care of the facilities
(daily/weekly)
2. PREVENTIVE MAINTENANCE – regular interval with functioning
equipment, fixtures and furniture with an end goal of deterring failure
that will affect the operation of the facilities
3. SCHEDULED MAINTENANCE – task is provided with specific dates
and deadlines to a unit or an individual (planned shutdown of a part of
facility)
4. EMERGENCY MAINTENANCE – reactive activity to address the failure
or breakdown of equipment or the prevention of use of a space or
facility that may result in a threat to lives, property and its usability
GENERAL TASK FOR HOSPITALITY FACILITIES
1. MANUAL HANDLING
GENERAL TASK FOR HOSPITALITY FACILITIES
2. MOVEMENTS AND MANEUVERS – several motions involved in
delivering goods and services.
GENERAL TASK FOR HOSPITALITY FACILITIES
3. OPERATING MACHINERY AND EQUIPMENT – the movement of the
parts creates sufficient motion that may cause injury to people.

4. EXPOSURE TO HAZARDOUS SUBTANCES AND DANGEROUS

GOODS – cleaning agents, materials used in refurbishing surface and
furniture
GENERAL TASK FOR HOSPITALITY FACILITIES
5. ELECTRICAL RISKS – most common source of electrical risk is
from electrical cords that are damaged and frayed, overload outlets
and water leaks

6. EXTREME ENVIRONMENTAL CONDITIONS – temperature of the

workspace may result in heat stress, heatstroke and even
hypothermia.
GENERAL TASK FOR HOSPITALITY FACILITIES
7. EXPOSURE TO LOUD NOISE

8. CASH HANDLING

9. CRASHES AND COLISION – these

become apparent in transporting goods
and guest from airports to their
accommodations and other destination
point.
GENERAL TASK FOR HOSPITALITY FACILITIES
10. WORK VIOLENCE, SEXUAL HARASSMENT AND STRESS – is an unfortunate
reality. The repercussions of these include psychological injuries that may cause
breakdown and physical injuries at some point.
Thank you very much for listening ☺ ☺ ☺