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SmartSystems Foundation

SmartSystems Foundation Installation Guide

Installation Guide
Disclaimer

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Web Address: www.honeywellaidc.com

Patents
For patent information, please refer to www.hsmpats.com
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Contents
SmartSystems Foundation Installation Guide.......................................................................... 5
Installation Requirements ........................................................................................................ 5
Hardware Requirements ..................................................................................................... 5
Software Requirements ....................................................................................................... 5
UDP and TCP Port Definitions........................................................................................... 6
Download SQL Server ........................................................................................................ 7
Install .NET Framework 3.5 ............................................................................................... 7
SmartSystems Installation Types ........................................................................................... 11
Install SmartSystems On a Local Database ........................................................................... 12
Install SQL Server 2008 On a Local PC ........................................................................... 12
Install SQL Server 2012 On a Local PC ........................................................................... 18
Install SQL Server 2014 On a Local PC ........................................................................... 24
Install SQL Server 2016 On a Local PC ........................................................................... 32
Install SmartSystems On a Local PC ................................................................................ 40
Install SmartSystems On a Remote Database ........................................................................ 43
Install SQL Server 2008 On a Remote PC ....................................................................... 44
Install SQL Server 2012 On a Remote PC ....................................................................... 50
Install SQL Server 2014 On a Remote PC (Remote DB PC) ........................................... 56
Install SQL Server 2016 On a Remote PC (Remote DB PC) ........................................... 65
Configure SQL Server to Accept Remote Connections ................................................... 73
Install SmartSystems In a Remote PC .............................................................................. 75
Update SmartSystems Software............................................................................................. 79
Where to Find More Information........................................................................................... 80
Troubleshoot Installation Problems ....................................................................................... 81
Troubleshoot Validation Problems ........................................................................................ 83
SmartSystems Foundation Installation Guide
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SmartSystems Foundation Installation Guide

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SmartSystems Foundation Installation Guide

SmartSystemsTM Foundation gives you a consistent and centralized
platform so that you can easily manage and monitor your deployed
Intermec devices, such as mobile computers, printers, RFID readers,
and other peripheral and network devices.
Use this guide to help you install this software:
 SmartSystems Foundation
 ScanNGo
 Remote Viewer
 Software Bundle Wizard
 Reporting Services

Installation Requirements
This section explains the minimum hardware, software, and port
requirements for SmartSystems.
Hardware Requirements
Your PC needs to have a:
 2 GHz or faster processor
 4 GB RAM
Software Requirements
Your PC needs to have:
 One of the following operating systems:

 Windows 7 Professional, Enterprise, or Ultimate (32 or 64-bit)

 Windows 8.1
 Windows Server 2008 Enterprise
 Windows Server 2008 R2 with SP1
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 Windows 10 (32 or 64-bit)

 Windows Server 2012
 Windows Server 2016
 Microsoft SQL Server 2008 R2
 Microsoft SQL Server 2012
 Microsoft SQL Server 2014 SP2
 Microsoft SQL Server 2016 SP1
 Microsoft Internet Explorer 6.01 SP1 or later
 Microsoft Windows Mobile Device Center
 Microsoft .NET Framework 3.5 and 4 (full install)
 Windows Powershell 1.0
 Windows Installer 4.5

Note: Cisco Discovery is not supported on 64-bit operating systems.

UDP and TCP Port Definitions

The ports used in SmartSystems are all inbound ports. Use the
following table to help you identify what UDP and TCP ports are used
by SmartSystems.

UDP and TCP Port Descriptions

Port Protocol Description

UDP 161 Required for SNMP.

UDP 162 Required for the Trap port.
UDP 197 Required for the Upgrade Server.
UDP 1434 Required for SQL Database Discovery.
UDP 1758-1768 Required for Multicast File Transfer
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UDP 8791 Required for the Upgrade Process.

UDP 8792 Required for the Upgrade Monitor Online Status.
UDP 49111 Required for IQueue Discovery.
UDP 52316 Required for the Remote Viewer.
TCP 1901 Required for the Remote Viewer.
TCP 49152-65535 Required for Remote Viewer.
TCP 8789 Required for HTTP.
TCP 27000-27009 Required for the License Server.
TCP 62241 Required for IQueue Messaging.

Download SQL Server

Intermec recommends you download one of the following SQL Server
versions:
 SQL Server 2008 R2 Express with Advanced Services
 SQL Server 2012 Express with Advanced Services
 SQL Server 2014 Express with Advanced Services
 SQL Server 2016 Express with Advanced Services
Install .NET Framework 3.5
Before you install SmartSystems, make sure .NET Framework 3.5 is
installed. If it is not installed, go to www.microsoft.com to download it.
If you are using Windows Server 2012 or Windows 10 or Windows
server 2016 .NET Framework 3.5 is already installed, but you need to
enable it.

To enable .NET Framework 3.5 on Windows 7

1. Go to “Control Panel” >> type “Features on” in the search box.

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2. Select “Program and Features” >> Enable .NET Framework 3.5.1

3. Click “OK”. Reboot if necessary.

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To enable .NET Framework 3.5 on Windows 8.1

1. Go to “Control Panel” >> type “Features on” in the search box.

2. Select “Program and Features” >> Enable .NET Framework 3.5

3. Click “OK” and Reboot if necessary.

To enable .NET Framework 3.5 on Windows 10

1. Press the Windows key on your keyboard, type Windows

Features, and press Enter. This brings up the Turn Windows
features on or off dialog box.
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2. Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check
box, press OK, follow the displayed instructions, and reboot your
computer if prompted.

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To enable .NET Framework 3.5 on Windows Server 2012, Windows

Server 2016

1 In the Server Manager, select Add roles and features.

2 Click Next until you reach Features and select .NET Framework
3.5 Features (Installed).
3 Follow the on-screen instructions to install .NET Framework 3.5.

SmartSystems Installation Types

There are two ways to install SmartSystems:
 Install SmartSystems on a local database. For more information,
see the next section.
 Install SmartSystems on a remote database. For more
information, see “Install SmartSystems On a Remote
Database” on page 43.

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Install SmartSystems On a Local Database

When you install SmartSystems on a local database, you install
SmartSystems and SQL Server on the same PC. To do this, you must:
 install SQL Server 2008 or SQL Server 2012 or SQL Server 2014
or SQL server 2016 on a local PC.
 install SmartSystems on a local PC.

Install SQL Server 2008 On a Local PC

1 Download and run the SQL Server .exe file.
2 From the navigation menu, select Installation .

3 Select New installation or add features to an existing

installation.
4 If any setup support rules do not pass, correct the failure and click
Re-run.

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5 When all the rules are checked, click Next.

6 Read the license terms, and select I accept the license terms.

7 Click Next.

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8 Select Database Engine Services.

9 If you are planning to use SmartSystems Reporting Services, select

Reporting Services.
10 Click Next.
11 Select Named instance and type Intermec2008.

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12 Click Next.

13 For the SQL Database Engine, select NT AUTHORITY\

NETWORK SERVICE as the Account Name.

Note: Intermec recommends that you select this account name so that
you can use the default authentication settings. For more information
about Service Accounts for SQL Server services, click Help.

Or, if the computer is in a work group or not on a domain, select

NT AUTHORITY\SYSTEM.

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14 Click Next.

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15 Select Windows authentication mode.

16 To add yourself as an administrator click Add Current User.

17 (Optional) Add more SQL Server Administrators:
a Click Add.

b In the Enter the object name to select text box, type a user
name.
c Click OK.
d Click Next .

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18 If you selected Reporting Services, the Reporting Services

Configuration screen appears. Select Install, but do not
configure the report server, and then click Next.

19 Install SmartSystems. For more information, see “Install

SmartSystems On a Local PC” on page 40.

Install SQL Server 2012 On a Local PC

1 Download and run the SQL Server .exe file.
2 From the navigation menu, select Installation .

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3 Select New installation or add features to an existing

installation.
4 If any setup support rules do not pass, correct the failure and click
Re-run.

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5 When all the rules are checked, click Next.

6 Read the license terms, and select I accept the license terms.

7 Click Next.
8 Select Database Engine Services.

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9 If you are planning to use SmartSystems Reporting

Services, select Reporting Services.
10 Click Next.
11 Select Named instance and type Intermec2012.

12 Click Next.
13 When the Server Configuration screen appears, click Next.

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14 Select Windows authentication mode.

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15 To add yourself as an administrator click Add Current User.

16 Click Advanced.
17 Click Find Now. The search results appear at the bottom of the
screen.
18 Select SYSTEM from the list of users, and click OK. SYSTEM
is added to the list of SQL Server Administrators.
19 (Optional) Add more SQL Server Administrators:
a Click Add.

b In the Enter the object name to select text box, type a

user name.
c Click OK.

d Click Next .
20 If you selected Reporting Services, the Reporting Services
Configuration screen appears. Select Install only, and then click
Next.

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21 When the Error Reporting screen appears, click Next.

22 Install SmartSystems.For more information, see “Install
SmartSystems On a Local PC” on page 40.

Install SQL Server 2014 On a Local PC

1 Download and run the SQL Server .exe file.
2 From the navigation menu, select Installation .

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3 Select New SQL server stand-alone installation or add features

to an existing installation.

4 Read the license terms, and select I accept the license terms.

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5 Click Next.
6 If any setup support rules do not pass, correct the failure and click
Re-run.

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7 When all the rules are checked, click Next.

8 Select “SQL Server Feature Installation” and Click Next

9 Select Database Engine Services.

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10 If you are planning to use SmartSystems Reporting

Services, select Reporting Services.
11 Click Next.
12 Select Named instance and type Intermec2014.

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13 Click Next.
14 When the Server Configuration screen appears, click Next.

15 Select Windows authentication mode.

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16 To add yourself as an administrator click Add Current User.

17 Click Add
18 Click Advanced.
19 Click Find Now. The search results appear at the bottom of the
screen.
20 Select SYSTEM from the list of users, and click OK.
SYSTEM is added to the list of SQL Server Administrators.

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21 (Optional) Add more SQL Server Administrators:

a Click Add.

b In the Enter the object name to select text box, type a user
name.
c Click OK.
d Click Next .

22 If you selected Reporting Services, the Reporting Services

Configuration screen appears. Select Install only, and then click
Next.

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23 When the Ready to install screen appears, click Next.

24 Install SmartSystems. For help, refer “Install SmartSystems On a
Local PC” on page 40.

Install SQL Server 2016 On a Local PC

1 Download and run the SQL Server .exe file.
2 From the navigation menu, select Installation .

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3 Select New SQL server stand-alone installation or add features

to an existing installation.

4 Read the license terms, and select I accept the license terms.

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5 Click Next.
6 If any setup support rules do not pass, correct the failure and click
Re-run.

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7 When all the rules are checked, click Next.

8 Select Database Engine Services.

9 If you are planning to use SmartSystems Reporting Services,

select Reporting Services.
10 Click Next.
11 Select Named instance and type Intermec2016.

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12 Click Next.
13 When the Server Configuration screen appears, click Next.

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14 Select Windows authentication mode.

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15 To add yourself as an administrator click Add Current User.

16 Click Add
17 Click Advanced.
18 Click Find Now. The search results appear at the bottom of the
screen.
19 Select SYSTEM from the list of users, and click OK.
SYSTEM is added to the list of SQL Server Administrators.

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20 (Optional) Add more SQL Server Administrators:

a Click Add.

b In the Enter the object name to select text box, type a user
name.
c Click OK.
d Click Next .

21 If you selected Reporting Services, the Reporting Services

Configuration screen appears. Select Install only, and then click
Next.

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22 When the Ready to install screen appears, click Next.

23 Install SmartSystems. For help, see the next section

Install SmartSystems On a Local PC

1 Download SmartSystems from the Intermec by
Honeywell website at https://hsmftp.honeywell.com/

Navigate to the following folder to find the binaries and

supporting documents.
Software >> Software and Tools >> Device Management>>
SmartSystems Foundation >> Console-Server Software>>
Refer below screenshot for more information.

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2 Make sure Microsoft .NET Framework 3.5 is installed.

3 Double-click the SmartSystems .exe file. The SmartSystems
Installer checks to see if you have Microsoft .NET Framework 4.0
installed. If it is not installed, follow the prompts to install .NET
Framework 4.0.

Note: If you installed .NET Framework 4 as part of Windows Update you

may have downloaded a subset of the full installation. If that is the case,
SmartSystems prompts you to download and install the full version of .NET
Framework 4.0.

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4 In the drop-down list, select the database server that you created, or
click Browse to see a list of available databases.

5 Click OK.
6 When the Precheck screen appears, the SmartSystems Installer runs
system checks to determine if your PC meets the minimum
requirements:
 If there are any warnings, view the details. You can choose to
skip or fix any warnings. For more information, see
“Troubleshoot Installation Problems” on page 81.
 If there are any errors, you must fix them before you can
continue with the SmartSystems installation. For more
information, see “Troubleshoot Installation Problems” on
page 81.
After you have fixed your warnings and errors, click Next.
7 Select I accept the terms of the license agreement and click
Next.
8 Select the installation destination and click Next. SmartSystems
installs on your PC.
Note: Program Files (x86) is displayed in English, regardless of
the language running on the operating system.

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9 When the Software Bundle Wizard Installation screen appears,

click Next.

10 When the Software Bundle Wizard is installed, click Finish.

11 Select Yes, I want to restart my computer now, and click Finish.

Install SmartSystems On a Remote Database

When you install SmartSystems on a remote database, you install
SmartSystems on one PC, and SQL Server on another. When you do
this, SmartSystems accesses SQL Server through your network to
manage your devices.
 On the SQL Server PC:
 install a SQL Server 2008 or 2012 or 2014 or 2016
 configure SQL Server to accept remote connections.
 Install SmartSystems
If you have an existing installation of SQL Server, Intermec
recommends you install a new instance of SQL Server according to this
installation guide for SmartSystems to function remotely.

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Note: Remote databases in a workgroup are not supported. You

need to install and configure a SQL Server instance from a remote
computer in the same domain as the computer you install
SmartSystems Foundation on.

Install SQL Server 2008 On a Remote PC

1 Make sure that both PCs are in the same domain.
2 Download and run the SQL Server .exe file.
3 From the navigation menu, select Installation .

4 Select New installation or add features to an existing

installation.

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5 If any setup support rules do not pass, correct the failure and click Re-
run.

6 When all the rules are checked, click Next.

7 Read the license terms, and select I accept the license terms.

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8 Click Next.
9 Select Database Engine Services.

10 If you are planning to use SmartSystems Reporting Services, select

Reporting Services.
11 Click Next.
12 Select Named instance and type Intermec2008.

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13 Click Next.

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14 For the SQL Database Engine, select NT AUTHORITY\

NETWORK SERVICE as the Account Name.

Note: Intermec recommends that you select this account name so that
you can use the default authentication settings. For more information
about Service Accounts for SQL Server services, click Help.

Or, if the computer is in a work group or not on a domain, select

NT AUTHORITY\SYSTEM.

15 Click Next.

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16 Select Windows authentication mode.

17 To add yourself as an administrator click Add Current User.

18 (Optional) Add more SQL Server Administrators:
a Click Add.

b In the Enter the object name to select text box, type a user
name.
c Click OK.
d Click Next .

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19 If you selected Reporting Services, the Reporting Services

Configuration screen appears. Select Install, but do not
configure the report server, and then click Next.

20 Configure SQL Server to accept remote connections. See

“Configure SQL Server to Accept Remote Connections” on
page 73.
Install SQL Server 2012 On a Remote PC
1 Make sure that both PCs are in the same domain.
2 Download and run the SQL Server .exe file.

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3 From the navigation menu, select Installation .

4 Select New installation or add features to an existing

installation.
5 If any setup support rules do not pass, correct the failure and click
Re-run.

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6 When all the rules are checked, click Next.

7 Read the license terms, and select I accept the license terms.

8 Click Next.
9 Select Database Engine Services.

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10 If you are planning to use SmartSystems Reporting Services, select

Reporting Services.
11 Click Next.
12 Select Named instance and type Intermec2012.

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14 When the Server Configuration screen appears, click
Next.

15 Select Windows authentication mode.

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16 To add yourself as an administrator click Add Current User.

17 Click Advanced.
18 Click Find Now. The search results appear at the bottom of the
screen.
19 Select NETWORK SERVICE from the list of users, and click
OK. NETWORK SERVICE is added to the list of SQL Server
Administrators.
20 (Optional) Add more SQL Server Administrators:
a Click Add.

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b In the Enter the object name to select text box, type a user
name.
c Click OK.
d Click Next .
21 If you selected Reporting Services, the Reporting Services
Configuration screen appears. Select Install only, and then click
Next.

22 Configure SQL Server to accept remote connections. See

“Configure SQL Server to Accept Remote Connections”
on page 73.

Install SQL Server 2014 On a Remote PC (Remote DB PC)

1 Make sure that both PCs are in the same domain.
2 Download and run the SQL Server .exe file.

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3 From the navigation menu, select Installation .

4 Select New installation or add features to an existing

installation.
4 Read the license terms, and select I accept the license terms.

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5 Click Next.
6 If any setup support rules do not pass, correct the failure and click
Re-run.

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7 When all the rules are checked, click Next.

8 Select “SQL Server Feature Installation” and Click Next

9 Select Database Engine Services.

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10 If you are planning to use SmartSystems Reporting Services,

select Reporting Services.
11 Click Next.
12 Select Named instance and type Intermec2014.

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13 Click Next.
14 When the Server Configuration screen appears, click Next.

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15 Select Windows authentication mode.

16 To add yourself as an administrator click Add Current User.

17 Click Advanced.
18 Click Find Now. The search results appear at the bottom of the
screen.
19 Select NETWORK SERVICE from the list of users, and click
OK. NETWORK SERVICE is added to the list of SQL Server
Administrators.

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20 (Optional) Add more SQL Server Administrators:

a Click Add.

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b In the Enter the object name to select text box, type a user
name.
c Click OK.
d Click Next .
21 If you selected Reporting Services, the Reporting Services
Configuration screen appears. Select Install only, and then click
Next.

22 Configure SQL Server to accept remote connections. See

“Configure SQL Server to Accept Remote Connections”
on page 73.

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Install SQL Server 2016 On a Remote PC (Remote DB PC)

1 Make sure that both PCs are in the same domain.
2 Download and run the SQL Server .exe file.
3 From the navigation menu, select Installation .

4 Select New SQL server stand-alone installation or add features

to an existing installation.

5 Read the license terms, and select I accept the license terms.

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6 Click Next.
7 If any setup support rules do not pass, correct the failure and click
Re-run.

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8 When all the rules are checked, click Next.

9 Select Database Engine Services.

10 If you are planning to use SmartSystems Reporting Services,

select Reporting Services.
11 Click Next.
12 Select Named instance and type Intermec2016.

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13 Click Next.
14 When the Server Configuration screen appears, click Next.

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15 Select Windows authentication mode.

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16 To add yourself as an administrator click Add Current User.

17 Click Add
18 Click Advanced.
19 Click Find Now. The search results appear at the bottom of the
screen.
20 Select NETWORK SERVICE from the list of users, and click
OK.NETWORK SERVICE is added to the list of SQL Server
Administrators.

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21 (Optional) Add more SQL Server Administrators:

a Click Add.

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b In the Enter the object name to select text box, type a user
name.
c Click OK.
d Click Next .

22 If you selected Reporting Services, the Reporting Services

Configuration screen appears. Select Install only, and then click
Next.

23 When the Ready to install screen appears, click Next.

24 Install SmartSystems. For help, see the next section.

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Configure SQL Server to Accept Remote Connections

1 On your SQL Server PC, select Start > Programs > Microsoft
SQL Server 2008 or 2012 or 2014 or 2016 > Configuration
Tools > SQL Server Configuration Manager.

2 Double-click SQL Server Network Configuration.

3 Select Protocols for Intermec2008 or 2012.or 2014 or 2016
4 Right-click TCP/IP and select Enable.

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5 Right-click TCP/IP and select Properties.

6 Select the IP Addresses tab.

7 Remove all values, including zeros, from TCP Dynamic Ports.
8 In the IPAll menu, set the TCP port to 60000.
9 Click OK to exit the TCP/IP Properties screen.
10 In the SQL Server Configuration Manager screen, double-click
SQL Server Services.
11 Right-click SQL Server (Intermec 2008) or SQL Server
(Intermec 2012), or SQL Server (Intermec 2014), or
SQL Server (Intermec 2016), and select Restart.
12 Right-click SQL Server Browser and select Start.
13 If you have a firewall turned on, make sure you add port 60000 to
your list of firewall exceptions.
14 Install SmartSystems. For help, see the next section.

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Install SmartSystems In a Remote PC

1. Install SQL client in the PC where SmartSystems is need to be
installed.
Follow the same procedure which was explained in the section
“Install SQL Server 2014 On a Remote PC” or “Install SQL Server
2016 On a Remote PC” to install the SQL server client except
following “Shared features”.
Note: No need to install any “Instance Features”
For SQL Server 2014 client:

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For SQL Server 2016 client:

2 On the PC you plan on installing SmartSystems, log in to the same

user account that you used when you installed SQL server.
3 Enable SQL discovery over TCP if it was not already enabled:
a Click Start > Run.
b Type cliconfg.exe. The SQL Server Client Network Utility
appears.
c Select TCP/IP from the Disabled protocols box and click
Enable.
d Click OK to save your changes.
4 If you have a firewall turned on, make sure you add port 60000 to
your list of firewall exceptions.
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5 On the PC you where you are installing SmartSystems, download

SmartSystems from the Intermec by Honeywell website at
https://hsmftp.honeywell.com/

Navigate to the following folder to find the binaries and

supporting documents.
Software >> Software and Tools >> Device Management>>
SmartSystems Foundation >> Console-Server Software>>
Refer below screenshot for more information.

6 Double-click the SmartSystems .exe file.

7 The SmartSystems Installer checks to see if you have Microsoft
.NET Framework 4.0 installed. If it is not installed, follow the
prompts to install .NET Framework 4.0.

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Note: If you installed .NET Framework 4 as part of Windows

Update you may have downloaded a subset of the full installation. If
that is the case, SmartSystems prompts you to download and install
the full version of .NET Framework 4.0.

8 In the drop-down list, select the database server that you created.

9 Click OK.
10 When the Precheck screen appears, the SmartSystems Installer runs
system checks to determine if your PC meets the minimum
requirements.
 If there are any warnings, view the details. You can choose to
skip or fix any warnings. For more information, see
“Troubleshoot Installation Problems” on page 81.
 If there are any errors, you must fix them before you can
continue with the SmartSystems installation. For more
information, see “Troubleshoot Installation Problems” on
page 81.
After you have fixed your warnings and errors, click Next.
11 When the Welcome screen appears, click Next.
12 Select I accept the terms of the license agreement and click
Next.
13 Select the installation destination and click Next. SmartSystems
installs on your PC.
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Note: On some foreign language operating systems, Program

Files (x86) is displayed in English instead of the language the
operating system is currently running.

14 When the Software Bundle Wizard is installed, click Finish.

15 Return to the PC where you are installing SmartSystems on, select
Yes, I want to restart my computer now and click Finish.

Update SmartSystems Software

You can check for software updates to SmartSystems Foundation or Client at
https://hsmftp.honeywell.com/.
Navigate to the following folder to find the binaries and supporting
documents.
Software >> Software and Tools >> Device Management>>
SmartSystems Foundation >> Console-Server Software>>

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If you already have SmartSystems installed on your PC, you can allow Intermec Update to
automatically check at pre-defined intervals.

Note: If Automatic Checking is enabled, a pop-up screen appears to notify you when an
update is available for download.

By default, the Software Manager checks for critical updates daily and important updates
weekly. You have the option of changing the frequency or turning Automatic Checking off.
For more information, see the online help.

Where to Find More Information

The SmartSystems Foundation web site at https://hsmftp.honeywell.com/ has the most up-to-
date information regarding SmartSystems Foundation.

Navigate to the following folder to find the binaries and supporting

documents.
Software >> Software and Tools >> Device Management>>
SmartSystems Foundation >> Console-Server Software>>

If you need help on with using SmartSystems Foundation, you can open the online help in the
SmartSystems console.

For technical support questions or to review technical information, visit the Intermec by
Honeywell technical knowledge base (Knowledge Central) at
www.hsmknowledgebase.com .

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Troubleshoot Installation Problems

Use this section to troubleshoot any validation problems that you may
have during the Precheck phase of the SmartSystems Foundation
installation process.

Problems with Precheck Items

Precheck Item Details Solution
Processor If you do not have the minimum SmartSystems requires a minimum
Speed processor speed requirements, a processor speed of 2 GHz. Install
warning appears. SmartSystems on a PC with a processor
speed of 2 GHz or faster.
System If you do not have the minimum SmartSystems requires a minimum
Memory system memory requirements, a memory size of 2 GB of RAM. Install
warning appears. SmartSystems on a PC with 2 GB of
RAM or more.
Intermec Software conflict found. Uninstall Uninstall the I-Gistics Application
Software the "I-Gistics Application Server" to Server.
proceed.
User The current user does not have Install SmartSystems with another user
Permission permission to create new Windows account that has sufficient permissions
groups. to create new Windows groups.
The current user does not have Install SmartSystems with another user
permission to add users to Windows account with that has sufficient
groups. permissions to add users to Windows
groups.
The current user does not have the Provide the current user with the
"sysadmin" server role. Provide "sysadmin" role.
"sysadmin" role to continue with
SmartSystems installation.
Domain Windows event log service is Enable the Windows event log service
Group Policy disabled by Group Policy. Some to view the logs generated by the
SmartSystems log messages will not SmartSystems console.
be available.

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Windows firewall is configured to Configure Windows firewall to allow

not allow exceptions by Group exceptions by Group Policy.
Policy. Windows firewall exceptions SmartSystems requires certain network
are required for SmartSystems ports to be opened in order for it to
functionality. function correctly.
Security Accounts Manager service Enable the Security Accounts Manager
is disabled by Group Policy. service so that SmartSystems functions
SmartSystems requires this service correctly.
in order to function.
Windows Windows firewall is off. If it is Leave Windows firewall off to ensure
Firewall turned on, be aware that exceptions SmartSystems functionality. If you leave
are required for SmartSystems Windows firewall on, exceptions are
functionality. required for SmartSystems to function.
Windows firewall is on and is Turn off Windows firewall. If you leave
configured to not allow exceptions. Windows firewall on, exceptions are
Exceptions are required for required for SmartSystems to function.
SmartSystems functionality.
Windows firewall is remotely Contact your network administrator to
administered by Group Policy. determine if the Group Policy will affect
Check with the administrator to SmartSystems.
ensure that the Group Policy settings
will not interfere with SmartSystems
operation.
Windows firewall is configured to Exceptions are required in order for
not allow exceptions by Group SmartSystems to function.
Policy. Windows firewall exceptions
are required for SmartSystems
functionality.
UDP or TCP port conflicts and You need to fix any port conflicts you
generates an error. may have in order for SmartSystems to
function.
Third-Party Third-party firewalls that are Disable the third-party firewall and do
Firewalls installed and enabled generates a not block any ports that SmartSystems
warning. uses.

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Anti- Anti-malware products that are Any anti-malware products that are
Malware installed and enabled generates a installed and enabled may block
Products warning. SmartSystems installation or runtime
actions. Disable or uninstall these
products to remove this warning.
Network If an Ethernet or wired connection is Make sure that you have either an
disconnected a warning appears. Ethernet or wired connection, and that it
is connected to your network.
Local Area Connection failed to This warning notifies the user that a
ping to the default gateway. network issue was detected and the
computer failed to ping the default
gateway. Fix this warning to ensure that
SmartSystems works properly.
Remote Using a remote database in a Make sure that you are not trying to use
Database workgroup is not supported. Please a remote database in a workgroup.
choose a database instance from the
local computer or from a remote
computer that is in the same domain
as the local computer.
Remote Sometimes, Remote viewer and Manually open those ports. See
viewer and Reporting services ports are not “UDP and TCP Port Definitions”
Reporting being opened by the SmartSystems section on page no 6 for ports
services ports installation. definitions.
open issues

Troubleshoot Validation Problems

When you are installing SmartSystems, a pre-check log file is created.
This file is used to help you or Product Support troubleshoot your
SmartSystems installation.

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Pre-Check Log File

The pre-check log file displays:

 the date and time you started the SmartSystems installation.
 the pre-check item being processed.
 whether the pre-check item passed or failed.
 the details of the pre-check items. This information contains details
of why a pre-check item has passed or failed, and any error
messages that may have been generated.
To view the pre-check log file
1 Browse to the \SSTemp directory.
2 Click Installation Precheck.log. The pre-check log file opens.

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Contact Product Support

If you cannot find the answer to your problem in the Troubleshoot
Installation Problems section, you can visit the Intermec by
Honeywell technical knowledge base (Knowledge Central) at
www.hsmknowledgebase.com to review technical information. If you
still need help after visiting Knowledge Central, you may need to call
Product Support.

For additional assistance, contact Intermec by Honeywell

Support
(Online self-help options:
www.hsmsupportportal.com
www.hsmknowledgebase.com
To contact us:
www.hsmcontactsupport.com
www.honeywellaidc.com/locations)

Before you can call Intermec by Honeywell Product Support, make

sure you have the following information ready:
 Operating system version
 SQL Server version
 Precheck log file

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SmartSystems Foundation Installation Guide