ITSM Gap Analysis Template
ITSM Gap Analysis Template
ITSM Gap Analysis Template
S# Concerns Compliance
a) assessed?
20 b) recorded?
c) prioritsed?
20
d) authorized?
Compliance
Findings Level
(%)
S# Concerns Compliance
12 a) reported?
12
b) reviewed?
c) acted upon?
Is there monitoring and reporting of current and
trend information on:
Percentage of Compli
e Level Management
Compliance
Findings Level
(%)
Percentage of Compliance
Service Deliver - Financial Management Of IT Services
S# Concerns Compliance
1 Is budgeting and accounting of IT services done for
all IT services?
2 Is there a clear policy on:
a) budgeting and accounting for all
components?
b) apportioning and allocating all indirect costs
to relevant services?
Percentage of Compliance
agement Of IT Services
Compliance
Findings Level (%)
Percentage of Compliance
Service Delivery - Availability Management
S# Concerns Compliance
Compliance Level
Findings
(%)
Percentage of Compliance
Service Delivery - IT Service Continuity
S# Concerns Compliance
Compliance
Rakesh
Findings Level
Gupta
(%)
S# Concerns Compliance
Compliance
Findings
Level (%)
Percentage of Compliance
Service Delivery - Security Management
S# Concerns Compliance
Percentage o
urity Management
Compliance
Findings Level
(%)
Percentage of Compliance
Relation Management - Business Relationship Management
S# Concerns Compliance
Compliance
Findings Level
(%)
Percentage of Compliance
Relationship Management - Supplier Management
S# Concerns Compliance
Compliance
Findings Level
(%)
Percentage of Compliance
Resolution Process - Incident Management
S# Concerns Compliance
a) recording?
b) prioritisation?
13 e) classification?
g) allocation?
h) escalation?
13
i) resolution?
j) formal closure?
Compliance
Findings Level
(%)
Percentage of Compliance
Resolution Process - Problem Management
S# Concerns Compliance
15
a) the details of the problem resolution have been
15 accurately recorded?
b) the cause of the problem has been categorized to
facilitate analysis?
Are problem reviews (post mortems) held following the
16
resolution of a problem?
Percentage
m Management
Compliance
Findings
Level (%)
Percentage of Compliance
Contol Process - Configuration Management
S# Concerns Compliance
Compliance
Findings Level
(%)
Percentage of Compliance
Control Process - Change Management
S# Concerns Compliance
Compliance
Findings Level
(%)
Percentage of Compliance
Release Process - Release Management
S# Concerns Compliance
Compliance
Findings Level
(%)
Percentage of Compliance
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