ABSTRACT

I am intend to write what I have sensible in my practical attachment instance was in nib
international bank of Ethiopia bethel branch under local transfer service division for 45 days.

When I am here I got the chance to see what the procurement division process or activity and the
impression detail on local transfer and the highlight of organizational activity.

Nib international bank of Ethiopia is one of the most popular private banks which are found in
almost overall the countries of the region. And it consists of vast employees when considering
with other private banks which are now present in the country.

Nib international bank of Ethiopia bethel branch is the title of my organization which I have
worked on it. Conducting of this practical attachment has a great value for nib international bank
of Ethiopia bethel branch in its development and enhancement of quality banking service.
 ACKNOWLEDGMENT
I wish to express my sincerity thanks to nib international bank of Ethiopia bethel branch/
department or division manager Ato Nigatu Alachew and customer service manager Ato
Yirsaw Kassahun for their free will and volunteer in permit me to carry out my practical
attachment in -their office.
I would also like to thanks the economics department to provide me with enough budgets in
financial side in accordance with school of business by the name of economics department head
Ato Nigatu in addition to the guideline they give for economics department students.
 ACRONYUMS

CBE----------------commercial bank of Ethiopia

ATM----------------automatic tiller machine

ID---------------------Identification card

IT----------------------Information technology

BODS-----------------Board of directors

CATS-----------------Customer account transaction process

VP---------------------vice president

CPC-------------------central processing center

ATS-------------------Automated transfer system

 TABLE OF CONTENT
Content page

Abstract----------------------------------------------------------------------------------------------------

Acknowledgment----------------------------------------------------------------------------------------

Acronyms---------------------------------------------------------------------------------------------------

1. Organizational report

1.1 Background of the organization-------------------------------------------------------1

1.2 Cardinal issue of the organization------------------------------------------------------2

1.3 Organizational structure----------------------------------------------------------------5

1.4 The extent of the office to realize its vision and mission -----------------------6

1.5 SWOT analysis of the organization--------------------------------------------------7

1.6 Problem affects the organization at current time --------------------------------8

1.7 Suggested solution to the problem occurred-------------------------------------8

2. Activity report

2.1 Background of the department----------------------------------------------------9

2.2 Objective and responsibilities of the department----------------------------10

2.3 Responsibility and major activity of me as member of department--------12

2.4 Performance evaluation of my activity--------------------------------------------13

2.5 Problem encountered on job and it’s remedial----------------------------------13

2.6 Problem of the department and suggested solution--------------------------13

3. Attachment evaluation

3.1 Rational of practical attachment-----------------------------------------------------14

3.2 Significance of practical attachment------------------------------------------------14

3.3 Relevance of the organization -------------------------------------------------------14

3.4 Application of theories in real world------------------------------------------------15

4. Conclusion and recommendation-----------------------------------------------------------------19

 1. ORGANAZATIONAL REPORT
1.1.Background of the Organization
What is the bank: bank is an institution at which money is deposited (collected or saved). NIB
International bank of Ethiopia founded in 1999, NIB International bank S.C. (NIB) is one of Ethiopia’s
fastest-growing private banks, with total assets having grown 64% between 2008 and 2010 to reach $400
million.

It is headquartered in Addis Ababa and operates a network of 48 branches, providing extensive coverage
throughout the country. NIB employs a workforce of about 1,700 people and serves more than 181,000
customers.Among the banks in Ethiopia, NIB bank emerges to be a competitive one. It was the 6 th private
bank in Ethiopia.

NIB bank stands for-(Bank Identification Number). This number identifies accounts in all the National
Inter-banking operations. IBAN is the international number of banking account that identifies the number
of current account for international transference.

In 2010, NIB had the largest market share of loans to the Ethiopian agriculture sector, proving nearly 29%
of all lending by private banks. Also, with 6% of its lending allocated to agriculture, NIB had the highest
share of total loan portfolio dedicated to the sector.

NIB is owned by 3,316 shareholders, of which Nib insurance company S.C. (6%), moplaco trading Co.
Ltd. (4.6%), and Mr. Seid Hussein Ali (2.1%) are the three largest. The bank’s board of directors is
comprised of 12 Ethiopian nationals who are responsible for formulating strategy and approving major
policies and risk limits.

1
 1.2 Main Products Of NIB International Bank

1.2.1 saving account

This is an interest-bearing deposit account that the bank pays monthly interest on the minimum
balance of the account holder. It can be operated with or with out a passbook. The minimum
amount to open a saving account is birr10, while any deposit and withdrawal must be done via
showing the pass book.

1.2.1.1 Lucy saving

This is specifically tailored for women to encourage them to save and earn a higher and better
interest rate than any other account type.

1.2.1.2 special saving

Those who are interested to get interest and effect payments through cheque. This type of
account is allowed 3withdrawals a month. Otherwise, depositors will forfeit interest for that
particular month.

1.2.1.3 Children Saving

Anyone who is under-aged (under18) can have this account opened. However, it is to be
controlled by their parents or guardians as they are the one who can open an account on behalf
the children.

1.2.1.4 Student Saving

Student who are taking their higher education are recommended to have a student account. With
a minimum deposit of birr10, students at an college or university can open a student saving
account

1.2.1.5 NIB Kefo Saving

This is a unique type of savings, where you don’t have to come to the bank.

NIB Bank Is Coming To You!

1.2.1.6 Prestige Saving Deposit

With an initial deposit of birr5000, organizers of edir, equb,religious institution, and alike can
have a prestige saving deposit account.
 1.2.1.7 Gojo/Guzo Saving Account
For those who are looking to get higher interest rates and withdraw cash at any time. Also used
to buy a vehicle or house gojo/guzo saving account is the best suitable account.

1.2.1.8 Executive Special Saving

Operated by cheque,higher officials, senior executives, general managers or administrator of
companies, cooperation,private, governmental, or non governmental can have an executive
deposit account opened for an initial deposit of birr10,000.

1.2.1.9 Senior Citizens

Senior citizens are recommended to have a senior citizen account. With a minimum of
birr25,000, NIB bank invites senior citizen to save their retirement savings.

1.2.1.10 Holiday, Vacation And Special Purpose Saving Account

For this type of account, NIB bank allows this account to be operated by one or two individuals with an
initial deposit of birr10.

1.2.1 Interest-Free Wadiah Amanah (IFWA)

NIB bank is to accept any deposit by a customer who demands to have his principal money untouched so the
money is just under save custody with no benefits for an unidentified period of time. Nib bank, however, is to get
the depositors’ permission to use part or whole money with what suits the shariah law.

1.2.2 Interest-Free Mudharabah Investment Saving

The customer agrees with NIB bank to share both profit or loss based on a pre-agreement on the ratio, in which
the customer deposits his/her money for an unidentified period of time. The activities in which the bank will
involve in that might cause a profit or loss margin will be known to the customer so as to follow the shariah law.
NIB bank might restrict the customer to withdraw his/her money at specific times based on the pre-agreement,
although he or she is at any time can withdraw the money.

1.2.3 Interest-Free Qard (Current Account)

Similar to a current account, it is operated by cheque. Used for investment, qard is a free loan to the bank, as it
follows the principal of qard hassan. The loan is used for investment and alike operations. Required document to
open a qard account birr1,000 for companies, etc, and birr500 for individuals is the minimum amount to open an
account cheque books and formats prepared for this purpose are the only way to execute operations on this
account.

1.2.4 Ijarah (Lease Financing)

This type of financing used for finances regarding the building, construction, and agriculture sectors. However, all
types of equipment must be leased. NIB bank, or here known us lessor, gives out the capital goods to the
customer,or here known as lessee, for a pre-agreed upon time frame and consideration.

1.3 Services Provided By NIB Bank’s

1.3.1 cheque
Customers of NIB International Bank who are subscribed to the internet banking services
can manage cheque online. The cheque includes;

 Cheques that are already presented to NIB bank

 View cheques generally

 View paused/stopped cheques

 Order and/or stop payment on the customer’s lost

 Destroyed and/or stolen cheques

 Request a cheque book by stating the number of leaves a customer needs.

1.3.2 Mobile Banking

It is a service that enable customers to access and manage their account 24/7 through their
mobile phones.services that are provided by NIB bank;

 MOCASH: general information about your own account. It can have mini bank
statements,which contain the latest five transactions.

 Own And Other Fund Transfer

 Self-Fund Transfer

 Local money transfer

1.3.3 Internet Banking (IB)

NIB bank’s internet banking enables its customers who are subscribed to the internet banking
service to view details of:

 Loans

 Term deposit and Advanced accounts

 1.4 Cardinal issue of the NIB international bank
(vision, mission, value & objective and goal)

1.4.1 VISION
 To become an icon of excellence
 We are committed to maximizing share holders values.
 To become the leading commercial bank in ethiopia

1.4.2 MISSION
We are committed to provide customer focused, efficient and effective full-fledged
commercial banking services by utilizing qualified, honest and motivated staff and state-of-the-
art-technology and thereby optimize stakeholders’ interest.

1.4.3 Values
 Loyalty;

 Transparency;

 Accountability;

 Social responsiveness;

 Honesty and integrity;

 Organization excellence;

 Equal employment opportunity;

 Prudent and professional banking practice and competitive service & sustainable
growth.
 1.5 Objectives And Goals Of NIB Bank
1.5.1 OBJECTIVES
 Finalize the ethiopian macro econometric model and start its application.
 Customer satisfaction and providing modern technology of speedy bank
system.
 Create a national payment system framework.
 Ensure the availability and distribution of the birr notes and coins.

 Identify and conduct quick wins and activities on continuous basis.

 Improve service delivery to the bank.

 Strength IT service and enhance computerization process of the bank.

 To shortens service delivery time for customer.

 To promote the culture of risk awareness

 Enhance the capacity of the bank.

 Maintain the exchange rate of birr close to the equilibrium exchange rate.

 Contain the premium between the official and parallel market exchange rate to
the level below 1,5 percent.

 Maintain the premium of respective buying and selling rates of the USD
between the NBE and commercial banks below 2 percent.

 Ensure that the international reserves of the country is not less than three and
half months of imports of good and non factor services.

 Manage the country foreign exchange reserve efficiently and effectively.

 Ensure the average level of NPLs of commercial banks is reduced to below

15percent.

 The bank adds value and complements commercial lending to help ensure
sustainable growth.

 Further integration between the member countrys’economies is an essential part

of the banks purpose.
 1.5.2 GOAL OF BANK
Its goal is to increase the incomes of the coffee farmers in ethiopia, kenya, rwanda, and tanzania
by increasing the quality and quantity of coffee they produce. In ethiopia, participating
cooperatives range from 300 to 500 small holder farmers who average approximately three-
quarters of a hectare of land each.NIB is the market leader of the private banking sector in
lending to agri-culture. To maintain and grow this position, the bank aims to expand its reach to
rural areas and to continue to strengthe its risk management practices. And generally its main
goals are;
 Carry out extensible and sound institution transformation risks.
 Maintain price and exchange rate stability.
 Play a decisive role in economic research and policy advice to the government.
 Maintain adequate international reserves.
 Improve the soundness of the financial system.
 Create efficient payment system.
 Improve the currency management of the bank

1.6 Organizational structure of NIB International bank

Board of directors

Executive assistant
to the board of director

President
Executive assistant to the president Chief advisor to the president

Legal service department

Vice president vice president vice president vice president vice president

strategy and information resource and banking customer and

transformation system facilities operation channels

1.7 SWOT analysis of the organization
1.7.1 Strength
Strength is where a company is best at doing something that puts a company at an advantage in
comparison to its competitor. NIB bank enjoys the following strengthe;

 The standard of services is very good and customers are satisfied with that services.

 They have computerized system, and online banking.

 NIB bank’s ATM’s are linked with a number of leading local and foreign banks.

 The employer’s at NIB are offered reasonable monetary benefit. Normally two bonuses are
given Eid-ul-Fitar and Eid-ul-Azha.

 NIB bank has well established website and up to date about the bank.

 Promotes high standards of borrowers creditworthiness.

 Financial sustainability .

1.7.2 Weakness
Weakness is where the organization is not as good doing something as its competitor. Some of
its weaknesses are;

 Branch area is very small with respect to hired employees.

 Online recruitment(unable to collect a pool of candidate because net is not available

everywhere in the country).

 Increase city/utility costs of borrowing.

 Branch manager cannot fire any employee on his bad performance as they hired as
permanent employee.

 Creates regulatory problems or uncertainty.

 NIB bank relay on borrowing and contribution to fund their asset growth.

1.7.3 Opportunity
An opportunity can be defined as a change in external environment, which if properly exploited
with the organizational strengths will result in enhanced sales, market share, or income. Using its
strengths, NIB bank can avail the following opportunities;

 Increase credit facilities to lower income and also to SME’s

 Many areas for new branch opening .

 Creative and financial innovation.

 Develop expertise in specialized credit evaluation of cities and utilities.

 Provide focal point for identifying and acting on obstacle to or opportunities for city and city
enterprise borrowing.

 Attraction of new capital by the NIB bank.

 Proper orientation of employees in all branches can help them to cope up with foreign banks.

1.7.4 Treats
Treat can be defined as a change in external environment which if not met with proper strategies
will result in loss of revenues, market share, or income. In the context of NIB bank external
environment, the following potential threats exist;

 The bank is facing threats with the emergence of new competitors especially in terms of
foreign banks.

 Large and increase competition. And lack of huge deposits.

 Devaluation of pakistani currency.

 Systemic investment risks (tariffs set by local radas; all cities rely heavily on inter-
governmental transfer.

 Reliance on market interest rates and maturities may make loans unaffordably.
PART TWO
2. Activity report
2.1 How I get into the company Background of the department/division
where you working
The NIB international bank of Ethiopia bethel branch located on Addis Ababa district bethel.
And the bank started during the year 2010E.C.

During the year of the NIB international bank bethel branch started by six(6) employees,
including the branch manager, one(1) photo copy, one printer and five(5) desktops.

But now a day the NIB international bethel branch increases their employees by eight(8) and
desktop by seven(7).

The NIB international bank bethel branch employees they perform their activities effectively and
honestly.
2.2 Major objectives, responsibilities and activity of the department
2.2.1 Major objective of the department
 Receives the pertinent document from the customer, based on the type of account that
she/he wants to open and the requirement set there of, and identifies her/him.
 If the customer is already created as individual or corporate, initiate a amendment of the
customer record of necessary.
 If the customer is created as prospect customer previously activities it by updating any
additional information about the customer.
 Ascertains that the name of applicant requesting to open a demand-deposit account does
not appear on the mal-operation list and make sure that the applicant does not maintain
another demand- deposit account and /or a saving account within the bank unless the
reasonable justification is presented, there is no need to open similar account for every
simple request of the customer.
 Issues an account opening application for cash/a check deposit form to be filled out by
the applicant, and guides her or him on how to fill out the opening application form.
 Issues the cash or the check deposit form to be filled out by the applicant.
 Checks that the required document are properly filled out and signed by the applicant if
the customer is blind or uses thumb print, however he/she attests the thumb print affixing
there to a rubber stump that reads ‘’signed before me ‘’.
 Takes the customer’s finger print through the bio-metric devises.
 open the new account in the system by using the customer ID created in the branch or
other NIB bank branches
 Write the system generated account number on the deposit slip on the application form
and on the check requisition slip.
 Scan the customer signature and relevant particulars and link with the account.
 Passes the voucher to the branch controller.
 Branches her/his cash on a half day and end of the cash hour and hands it over to the
senior customer officer- cash.

The customer service officer (checker)

 Make sure that the account documents are properly prepared and the opened accounts are
authentic.
 Make sure that the customer’s name is not the mal-operation list.
 Types the necessary particulars on the pass book(for a savings account) write the
customers full name and account number on the back of the photograph and tacks some
onto the pass book(for the saving account) and on to the application form.
 Authorizes the account opening and co-signs on all the account opening documents and
passbook (for the saving account).
  Put a stump on affixed photo by covering there with the lower half of it.
 Forward the check requisition form filled out by the applicant to the senior customer’s
services officer accounts.
 Checks and authorizes the scanned signatures and
 Pass on to the branch controller the opening documents-that is, the application form a
copy of the ID card and the trade license (if the applicant is a trade operator) and all the
other relevant documents (if the applicant is an organization).

The customer service manager (branch manager)

 Authorizes amendment on customer record initiated by the customer services

office/maker.
 Authenticates the customer ID card lenience form the issuing organ. However, if the
branch manager or customer service manager believes that the customer is properly
identified and she/he specifies and sign on the application no need for authentication.

The branch controller

 Collects from the customer service officer checker all the documents submitted for the
opening of an account and make, sure that the accounts opened as pen the banks pertinent
policy and procedure.
 Make sure that the name of the newly opened account holders is not on the list of
accounts closed for mal-operation.
 Signs on the documents to ascertain the correctness and accuracy of the newly opened
accounts.
 Follow up the customer ID card licensee are authenticated within one month.

 2.2.2 Major responsibility of the department

 To attract the customer and retain them.

 To listen the customers complain and solves their problems and confusions (if any).
 To fill deposit slips.
 To clear cheque.
 Money transaction.
 account opening

2.2.3 Major activities of the department

 Customer master maintain giving customers ID for each of the customer who is
registered in order to have an account weather its saving account or special
deposit account, Account opening, customer verification and giving account
number for each of his customers.
 Tracking tickets, withdrawal of cash, cash deposit and hand money.
 Issues the cash or the check deposit from to be filled out by the applicant.
 Scan the customer signature and relevant informative and link with the accounts

2.3 The activity as well as responsibilities me or myself as a member of the

department

2.3.1 My activity

1st week
They told me about the general banking, it was basically divided into the following sub
departments, and I just worked in some of the departments,the major department of general
banking are as follows:

 Account opening

 Clearing

 Term deposit

 Customer relationship

 Issuance of checkbook after opening account

 2nd week

My 2nd work in the bank was to screen the files according to the policy of the bank.few important
steps were:

 Match the information with CNIC

 Name of customer and spell check

 Signature match

 Any other discrepancy, if found return the file to the sales department.

 To insure all other forms attached.

3rd week

After screening the files in few days second important thing I did was telephonic verifications of
customer in third week. In telephonic verification all the facts and figures mention in the file by
the sales department on behalf of the customer are checked to ensure the night information of the
customer.

2.3.1 My responsibility

 Assisting an illiterate customer in all aspects of business problem.

 Switch of the user who is not worked if the system is gets failure.
 Registering the new customer on the customer master maintenance.
 Collecting data from the customer
 To be punctual and honesty to the department resources and security.
 Accomplish the given work timely and properly.

2.3.2 My activities

 Connecting disconnected computer with network one.

 Formatting personal computer and installing soft ware. e.g. window 2007,up
 Registering all in coming telegraph received from another
 Account opening and tracing account payables.
 Transferring transaction or an outgoing to another branch
 Changing up batteries if they are out dated or updating.
 2.4 Work task I have been executing Performance evaluation of
my activities

During my summer training I had good attitude towards my professional training making a good
relationship with the manager and the staff member including my supervisor. I am very satisfied
with their well coming. the responsiveness to work in group and cooperatively with all staff
member and my supervisor is appreciable in that he discussed about anything which related to
the organization at current time and give a solutions to solve the problem.

2.5 Procedures I have been using while performing my work Problems

encountered on job
 For the first a few days it is difficult to perform any activities because I was new for the
entire job in the bank.
 It is not easy to communicate with my advisor because of his background, life style, age
and behavior is different from me.

2.6 How good I have been in performing my work task Suggested

solutions
 To perform my activities perfectly I need to take instruction
 To familiarize myself with my advisor I ask anything which is related to my study and
also lay participating in active way.

2.7 Challenges I have been facing while performing my work task

Problems of the department
 Lack of information
 Lack of real permanent electricity to perform the operation.
 The organization is not ready when to buy the necessary material for the marketing
department.
 Measurement I have taken in order to overcome these
challenges
Suggested solutions

 It must be hire additional it expert

 It must be use generation to perform their daily transaction/operations.
 The organization must support or fulfill the marketing department need and wants any
condition.

3. PART THREE: Attachment evaluation

3.1 Rationales of practical attachment

The fundamental aim of this practical attachment is to understand the lecture class easily
because application is simpler than lecture class. So this summer practical attachment has
the following major rational.

 To familiarize how to perform practical attachment based on lecture class.

 In order to understand lecture class clearly to the student through analyzing
practically.
 To became the business problem solver.
 To develop our confidence.

3.2 Significance of practical attachment

 I got many things that are important for me after graduation and it has its own
contribution for future course that I will take.
 It clearly identifies the way the work is performed in the real world.
 I have also got good skill and exercise on social relation between workers of the office.
 I have got more knowledge.
 I understand that how to organize the data.
 I understand that how to work anything with other employee or social life in work place.

3.3 Relevance of the organization and my activities

The organization and also my activity have much relevance to my study. In my stay of IT
department I have learned that how one person cans harmonious work with the other employee
in each department.

I know how to apply the lecture class in real world or a practical work. It also encourages me
how to identify any problem and give the solution.

3.4 Applicability of the theory and others in class on practical work

environment

Basically all theories which are learnt in the lecture class has directly or indirectly relationship
with my summer practical attachment. Specifically among the special course the major one are
listed below with area such as;

In this division most of the activity is performed what we study in theories like

 Data communication and networking course on the area of type of networking,

giving IP address, formatting folders file, class IP address, installing software and
antivirus, crimping cable and create domain, user account and work group and
the application in our lab class are almost applicable in today’s bank system.

 Management information system(MIS) course on how data are stored on database and
data are searched by primary keys in order to shorten time spent on accomplishing the
single job speed up the system of our searching employee’s information or customers
information.
 Accounting course how the balance and closing is performed in each and every day to
day and monthly is done.
 Psychology: interacting with other people.
 Civics and ethical education
 Honesty, transparency and punctuality
 Tolerance in diversity
 Responsibility and accountability
 Identify a problem
  Problem solving and decision making
 English course on how to apply techniques of report writing

3.5 Major problems that me face during the attachment

 It is difficult for me to do transaction in order to move one account to another account
because I am fresh for the job during the practice.

3.6 Suggested solutions during the practice

 . But with the help of CBE employees I performed the transaction from one account to
the other account.

Form one: Format of student log book

The daily and weekly information documentation format(week one)

Name of the student: Amare Tassew

Name of the company: Commercial bank of Ethiopia Quarit branch

Days in week Time spend Major activities Major problems & Overall
encountered and recommendation/reflection
solution found

Monday 8 hours Introducing my No problem Good

self
Tuesday 8 hours Observing the Office structure Give advice to me by
activities of the department division.
organization

Wednesday 8 hours Taking The job seems to be Communicate and share idea
instruction difficult with employee.

Thursday 8 hours _reading Some theories are in Very good

manual of the business language
organization
_appointed to
my department

Friday 8 hours Starting to do No problem The work becomes simple

simple work
Form two: format of student log book

The daily and weekly information documentation format (w eek 2-7)

Name of the student : Amare Tassew

Name of the company : Commercial bank of Ethiopia Quarit branch

Days in week Time spend Major activities Major problems Overall

encountered and recommendation/reflection
solution found
Monday 8 hour _collecting No problem I am familiar with work
information from the
customer
Tuesday 8 hour Serving customer No problem Good

Wednesday 8 hour Serving customer No problem Good

Thursday 8 hour Serving customer No problem Good

Friday 8 hour Serving customer No problem Good

Form three: format of student log book

The daily and weekly information documentation format (w eek 2-7)

Name of the student : Amare Tassew

Name of the company : Commercial bank of Ethiopia Quarit branch

Days in week Time spend Major activities Major problems Overall

encountered and recommendation/reflection
solution found
Monday 8 hour _collecting No problem I am familiar with work
information from the
customer
Tuesday 8 hour Serving customer No problem Good

Wednesday 8 hour Serving customer No problem Good

Thursday 8 hour Serving customer No problem Good

Friday 8 hour Serving customer No problem Good

Form three: format of student log book

The daily and weekly information documentation format (w eek 2-7)

Name of the student : Amare Tassew

Name of the company : Commercial bank of Ethiopia Quarit branch

Days in week Time spend Major activities Major problems Overall
encountered and recommendation/reflection
solution found
Monday 8 hour _collecting No problem I am familiar with work
information from the
customer
Tuesday 8 hour Serving customer No problem Good

Wednesday 8 hour Serving customer No problem Good

Thursday 8 hour Serving customer No problem Good

Friday 8 hour Serving customer No problem Good

Form four: Weekly observation Report format

Name of the student: Amare Tassew

Name of the company: Commercial bank of Ethiopia Quarit branch

Week Task performed by the Time spent on Apprentice Supervisors Overall

apprentice work reflection reflection recommendation on
reflection
1 -submitting of application 35 I am very Very good The organization
letter -introducing my hour satisfied was somewhat busy
 self -
observing activities
-taking instruction
2 -Data gathering - 40 hour Very good Very good
recording data -
reading manual of the
organization
-formatting pc & desktops
computer
3 -sharing printer - 40 I am very Very good
scanning customers photo hour satisfied
on their separate account
-installing software
4 -updating up batteries if 40 hour I am very Very good
required satisfied
5 -incoming registration 40 hour I am very Very good
-outgoing registration satisfied
changing users password
6 -sending telegram to 40 hour I am very Excellent
different branches satisfied
7 -receiving telegram from 40 hour I am very Excellent
different branches satisfied
1. student name Amare Tassew 2. Supervisor name Nigatu Alachew

Signature Signature

Date 21/09/2015. Date 21/09/2015.