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    PURCOM

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    Gian Maxine Francisco
    1. The document discusses various barriers to effective communication including physical, perceptual, emotional, cultural, language, and gender barriers. These barriers can hinder clear understanding between parties. 2. It also covers the basic principles of communication including knowing your audience and purpose, presenting viewpoints clearly, gaining credibility, providing feedback, and using varied techniques. 3. Key aspects of ethical communication are also outlined such as maintaining integrity, respecting others, avoiding deception, and considering the interests of all parties involved in a communication exchange.

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    PURCOM

    Uploaded by

    Gian Maxine Francisco
    68 views14 pages
    1. The document discusses various barriers to effective communication including physical, perceptual, emotional, cultural, language, and gender barriers. These barriers can hinder clear understanding between parties. 2. It also covers the basic principles of communication including knowing your audience and purpose, presenting viewpoints clearly, gaining credibility, providing feedback, and using varied techniques. 3. Key aspects of ethical communication are also outlined such as maintaining integrity, respecting others, avoiding deception, and considering the interests of all parties involved in a communication exchange.

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    PURCOM

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    1. The document discusses various barriers to effective communication including physical, perceptual, emotional, cultural, language, and gender barriers. These barriers can hinder clear understanding between parties. 2. It also covers the basic principles of communication including knowing your audience and purpose, presenting viewpoints clearly, gaining credibility, providing feedback, and using varied techniques. 3. Key aspects of ethical communication are also outlined such as maintaining integrity, respecting others, avoiding deception, and considering the interests of all parties involved in a communication exchange.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    68 views14 pages

    PURCOM

    Uploaded by

    Gian Maxine Francisco
    1. The document discusses various barriers to effective communication including physical, perceptual, emotional, cultural, language, and gender barriers. These barriers can hinder clear understanding between parties. 2. It also covers the basic principles of communication including knowing your audience and purpose, presenting viewpoints clearly, gaining credibility, providing feedback, and using varied techniques. 3. Key aspects of ethical communication are also outlined such as maintaining integrity, respecting others, avoiding deception, and considering the interests of all parties involved in a communication exchange.

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    UNIT 1.

    Communication Barriers:

    What is Communication Barrier?

    Simply put, a barrier is a hindrance. Thus, communication barriers are factors that hinder
    clear and understandable communication between the sender and the receiver.

    The following are the kinds of communication barriers:


    1. Physical Barriers to Communication
    They are the foremost obvious barriers to effective communication. It include
    barriers like closed doors, vehicular noise, faulty equipment used for communication, closed
    cabins, etc. Sometimes, during an outsized office, the physical separation between various
    employees combined with faulty equipment may end in severe barriers to effective
    communication.

    2. Perceptual Barriers
    Different people perceive the same things differently. This is a truth which we must
    consider during the communication process. All the messages or communique must be easy
    and clear. There shouldn’t be any room for a diverse interpretational set.

    3. Emotional Barriers
    The emotional IQ of an individual determines the convenience and luxury with
    which they will communicate. A person who is emotionally mature are ready to
    communicate effectively. On the opposite hand, people that let their emotions take over will
    face certain difficulties.
    A perfect mixture of emotions and facts is important for effective communication.
    Emotions like anger, frustration, humor, can blur the decision-making capacities of an
    individual and thus limit the effectiveness of their communication.

    4. Cultural Barriers
    As the world is getting more and more globalized, any large office may have people
    from several parts of the planet. Different cultures have a special meaning for several basic
    values of society. Dressing, Religions or lack of them, food, drinks, pets, and therefore the
    general behavior will change drastically from one culture to a different.
    Hence it's a requirement that we must take these different cultures under
    consideration while communication. This is what we call being culturally appropriate. In
    many multinational companies, special courses are offered at the orientation stages that
    permit people realize other cultures and the way to be courteous and tolerant of others.

    5. Language Barriers
    The barrier is one among the most barriers that limit effective communication.
    Language is that the most ordinarily employed tool of communication. The fact that every
    major region has its own language is one among the barriers to effective communication.
    As per some estimates, the dialects of every two regions change within a few
    kilometers. Even within the same workplace, different employees will have different
    linguistic skills. As a result, the communication channels that span across the organization
    would be suffering from this.
    Thus, keeping this barrier in mind, different considerations need to be made for
    various employees. Some of them are very proficient in a certain language and others will
    be okay with these languages.

    6. Gender barriers to communication


    These barriers can incite problems at home and in the workplace. Societal
    stereotypes, assumed gender roles can contribute to a communication gap between the
    sexes. Men and ladies have assigned roles in society that exacerbate to the gender divide; it
    is vital to remember, however, that not all men and ladies fit into a labeled category.
    Recognizing the common differences and similarities may be a initiative toward creating
    understanding.
    What is listening?

    Listening is one of the macro-skills that every student must develop. Usually, people seem to
    think that hearing and listening are basically the same thing. However, it should be noted and
    understood that hearing and listening are NOT the same thing. How do these two terms differ?
    Hearing is only a simple reception of sound. On the other hand, listening is the process of making
    evaluation and judgment of the thought. Hearing is done with the ears; listening is through the
    mind, more than just the ears. Hearing is passive; listening is active.
    What is Effective Listening?

    The Importance of Listening Skill

     Improves relationships
     Improves our knowledge
     Improves our understanding
     Prevents problems escalating
     Saves time and energy
     Can save money
     Leads to better result

    The Levels of Listening

    1. IGNORING

    2. PRETEND LISTENING
    3. SELECTIVE LISTENING
    4. ATTENTIVE LISTENING

    5. EMPHATIC LISTENING (also called MIRRORING)


    In summary, there are five (5) levels of listening

    How to be a good listener


    1. Listen
    Don’t interrupt
    Let the speaker finish
    Concentrate on what's being said and the way it's being said
    Make notes, if this helps
    Show the speaker that you are listening
    2. Question
    Check understanding
    3. Summarize
    Paraphrase what the speaker has just told you

    The Communication Process; Basic Principles of Communication:


    The Process of Communication
    The communication process is comparatively simple and is split into three basic
    components: a sender, a channel and a receiver. The sender will initiate the communication
    process by developing a thought into a message. This is also known as encoding. The sender will
    then convey the message through a channel or medium, or a scheme of delivery, think of things like
    e-mail, telephone conversations, direct messages, personal discussion, or even a text message. The
    message then interchanges through the channel to the receiver, who finalizes the communication
    process by interpreting and assigning meaning to the message, which is also known as decoding.
    Since most communication exchanges involve a continued discourse between senders and
    receivers, feedback is supplemented to the communication process. The feedback is a critical
    component in the communication process because it ensures that the message is properly
    established and interpreted by the other party concerned.

    The Basic Principles of Communication


    Communicating helps people from various cultures to feel better about themselves and
    about their world. Even a simple greeting they receive from people around them gives them
    immeasurable pleasure and makes them feel like they are part of the mobile and ever-changing
    world. Communication stimulates social interconnection and closeness. Communication is a two-
    way process of open handedly giving and receiving pieces of information through a number of
    channels. Whether a person speaks offhandedly to another person, conducting a lecture in a
    conference or meeting, writing an article or preparing an official report, the following basic
    principles are deemed necessary to consider:
    1. Know your target audience;
    2. Know the purpose of your engagement in communication;
    3. Know your topic very well;
    4. Anticipate objections from your listeners;
    5. Present your viewpoints to your listeners well;
    6. Achieve credibility with your audience;
    7. Follow through on what you say;
    8. Communicate a little at a time;
    9. Present pieces of information in various ways;
    10. Develop real and useful ways to get feedback from the receivers; and
    11. Utilize varied or multiple communication techniques.

    Ethical Standards of Communication:

    You will now be introduced to the Ethical Standards of Communication. At this point, it is
    necessary that you first have a grasp of what Ethics and Communication Ethics mean. Read on.
    There are
    also the so-called

    fundamentals and principles of ethical communication as presented below:


    References

    https://www.toppr.com/guides/business-correspondence-and
    reporting/communication/barriers-in-communication/
    https://work.chron.com/gender-barriers-communication-6858.htmlR

    https://www.doncrawley.com/the-five-levels-of-listening-how-to-be-a-better-listener/
    http://study.com/academy/lesson/the-communication process.html
    McMahan, David T. (2009), The basics of communication. United Kingdom: SAGE Publications, Inc.

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