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Lipsa Resume 1

Lipsapattnaik153@gmail.com is a 24-year-old female seeking a challenging position applying her creative and technical skills. She has a B.Sc. and M.Sc. in Information Technology Management from Ravenshaw University. Her skills include communication, leadership, troubleshooting, and working well under pressure. She has experience with ServiceNow, Active Directory, and other IT tools from her roles at John Lewis Partnership and Ryder Project. Currently she is a shift lead supporting end users remotely and handling escalations.

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Kali Rath
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75 views

Lipsa Resume 1

Lipsapattnaik153@gmail.com is a 24-year-old female seeking a challenging position applying her creative and technical skills. She has a B.Sc. and M.Sc. in Information Technology Management from Ravenshaw University. Her skills include communication, leadership, troubleshooting, and working well under pressure. She has experience with ServiceNow, Active Directory, and other IT tools from her roles at John Lewis Partnership and Ryder Project. Currently she is a shift lead supporting end users remotely and handling escalations.

Uploaded by

Kali Rath
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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LIPSA PATTNAIK

Female, 24 yrs
Mob: 7978334161/7077277334
lipsapattnaik153@gmail.com

OBJECTIVE
To obtain a challenging position in a company where I can apply my creative skills while enhancing the company’s
productivity and reputation and to make use of my technical knowledge and skills and synergize with the
organization to focus on, and achieve, the long term goals that have been put into place.

SKILLS
 Good Communication skills
 Good Leadership skills
 Self-Motivated
 Troubleshooting and analytical skills
 Performs Well Under Pressure

EDUCATIONAL QUALIFICATION

QUALIFICATION NAME OF INSTITUTION BOARD / UNIVERSITY YEAR OF PERCENTAGE


PASSING

M.Sc Ravenshaw University, Ravenshaw 2019 67.71


Cuttack University,
(Information Technology
Odisha
Management)

B.Sc Ravenshaw University, Ravenshaw 2017 79.3


Cuttack University,
(Information Technology
Odisha
Management)

Pratik+2 Science C.H.S.E., 2014 56.5


C.H.S.E. College, Bhubaneswar ODISHA
(+2 SCIENCE)

Sri Aurobinda Integral B.S.E., 2012 80.5


H.S.C.E. Education & Research ODISHA
Center, Sundargarh

TECHNICAL SKILLS
 Have good experience on Ticketing Tool - SNOW (Service now)
 Having hands on experience on Active Directory, Better Cloud, Mainframe, Lotus Notes, OKTA, Ivanti,
LAPS UI, Bluezone Manager
 Having hands on experience with creating and dealing Incidents and Requests

ORGANISATIONAL EXPERIENCE
1. John Lewis & Partnership Request Access Management (Non-voice Process : UK)

Role : Software Associate

Environment : Windows

IT Tools : Active Directory, Mainframe, Better Cloud, Lotus Notes

Duration : 15th June 2018 to 30th September 2020

Team size : 30
2. Ryder Project (Voice Process : US )

Role : Software Analyst

Environment : Windows

IT Tools : Active Directory, OKTA, Land-desk/Ivanti, LAPS UI, Bluezone Manager

Duration : 1st October 2020 to till date

Team size : 50

Responsibilities:

 Handling queries of the customers and solving them.


 SPOC - Supervisor of a group consisting of 10 people.
 Supporting end users to achieve performance objectives.
 Playing the role of a SHIFT LEAD in current project
 Monitoring severe priority queue P1 and P2
 Supporting end users via Remote Access
 Handling Client’s escalations and validating them

INTEREST/ EXTRA CURRICULAR ACTIVITIES


 Participated In Singing Competitions and Events
 Participated In Dancing Events

PERSONAL PROFILE

Date of birth : 12.07.1997


Gender : Female
Father’s name : MR. Saroj Pattnaik
Mother’s name : MRS. Padmini Pattnaik
Present address : Patrapara, Near Sibamandira Gali,
Block Colony School,
PO/DIST-Sundargarh
Odisha, PIN:-770001
Permanent address : Patrapara, Near Sibamandira Gali,
Block Colony School,
PO/DIST-Sundargarh
Odisha, PIN:-770001
Nationality : Indian
Marital status : Unmarried
Languages known : Odia, Hindi, English

DECLARATION

I do here by declaring that all statements are furnished in the resume are to the best of my knowledge is true.

Place: LIPSA PATTNAIK


Date: (signature)

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