SUMMER INTERNSHIP/TRAINING

AT
CS
G

Duration of CSG Training 10-03-22 to 9-06-22

( business support systems)

Prepared By

Name :SUJEET KUMAR Semester: 7

Roll No. _1904055 Branch: ETC
Email Id: 1904055@kiit.ac.in Contact No:9430643670
Under the Supervision of

Name (if any): Sudhansu

Panigrahi Designation:
Intern Department

School of Electronics
Engineering KIIT (Deemed to be
University) Bhubaneswar –
751024

NOVEMBER 2022

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TELICOM BUSINESS SUPPORT SYSTEMS(BSS) CERTIFICATE
ISSUED BY CSG

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 SUMMARY/COMPENDIUM

ABOUT TELICOM BUSINESS SUPPORT SYSTEMS(BSS)

CERTIFICATE:

In this course we know what is Telecom Services and how it is work. Also we know
generations of telecom, network architecture, telecommunication terms and scenarios,
BSS/OSS introduction, industry organizations, evolution of cellular network,
(0G,1G,2G,3G,4G,5G) Networks, TMF business process, CRM, billing/revenue management,
product catalog, order management, telecom business models like (B2B, B2B2C, B2C,
MVNO), new emerging scenarios (5G use cases, IOT, edge computing, billing SaaS),
Customer journey, benefits of CJ, telecom system landscape (TMF application framework,
example of project integration), application program interface (API), Dev Ops requirements
estimation testing and case study, Agile processes, different roles and processes in Agile,
waterfall vs Agile - what changes, business process automation, IT Infrastructure Library (ITIL)
overview and case study on it.

This course is organized by CSG and KIIT team. In simple word aim of this course is connect
with telecom industries. This course is dedicated to telecom business support system.

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 CONTENTS

S. No. Topic Page No.

1. Introduction 5
2. Technical aspects covered 6
3. Work done/Learns at the Training Institute 7
4. Conclusion/Remarks 12

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 INTRODUCTION

The telecom business support system course certificate issued by CSG. This course is connect
with telecom industries.Business support systems are the components that a
telecommunications service provider uses to run its business operations towards customers.
The Business Support System (BSS) makes it easier for service providers to interact with their
clients. BSS is made up of the elements that the telecom industry utilities to manage its
customer-facing business activities.BSS is more software-oriented and handles tasks like taking
customer orders, making sure they are fulfilled, processing bills, and collecting payments. BSS
is a system that interacts with customers.

Four Main Processes of BSS are:

 Product Management
 Customer Management
 Order Management
 Revenue Management

Customer Relationship Management is a key element of BSS (CRM). Numerous channels

exist for customer interaction using CRM. Call centre, USSD, company portal, SMS, email,
live chat, social media, company store, self-service kiosk, etc. are some examples of these
channels.The importance of CRM in the business model for telecommunications is well
covered in the course. CRM offers a central platform for the Sales, Marketing, Customer
Service Team, and other teams to give total visibility into the business. It also enables the
various departments to collaborate on one unified platform to develop leads, find opportunities,
close transactions, and support customers.

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 TECHNICAL ASPECTS

The telecom business support system course help to learn telecom industry organizations,
evolution of cellular network, (0G,1G,2G,3G,4G,5G) Networks.The telecom BSS domain
supports business operations and manages customer-facing interactions. BSS consists of call
centre automation, order capture and management, customer relationship management
(CRM), mediation, charging, invoicing billing, customer engagement, revenue and new
products.It streamlines a variety of customer-related services, from processing to
subscriptions and notifications.

CSG Single view Accelerate 8 is a complete revenue, transaction and customer management
solution that sits at the heart of the Business Support System (BSS) environment. CSG
Singleview provides comprehensive customer care, real-time charging and billing functions
that support the convergence of all service types and all subscription and charging models. The
Singleview suite is fully integrated and shares the same data model, business rules, product
catalog, rating engine and balance manager.

Singleview enables service providers to take charge of: Innovation by enabling a focus on the
market and new product launches;Relationships by maximizing return on investment through
enhanced service delivery and customer satisfaction; Profitability by increasing efficiency and
lowering costs; the overall Business by freeing service providers to take advantage of network
capabilities, provide excellent service and deliver the content that customers demand.

A long list of world-class service providers use Singleview to overcome their diverse
commercial challenges to support voice, data and content services in prepaid, postpaid or
convergent business models while fully leveraging wireless, wireline, IP or NGN networks.
Singleview is the billing solution of choice for service providers in both retail (consumer) and
enterprise (corporate) markets. The solution’s success within and across industry is attributable
to its functional and technical superiority that meets all the mission-critical requirements:

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 WORK DONE/LEARNT

Some of my works related to Telicom Business Support Systems(BSS):

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The following figures represent the Business Process Framework Level 2
processes (high-lighted in blue) that were presented in scope for the assessment.

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The following graph represents the Business Process Framework Level 2 processes that were
submitted for the Assessment and the coverage of the Level 2 processes in terms of number of
Level 3 processes submitted in scope.

The following charts gives an overview of the conformance scores granted to the Business
Process Framework Level 3 processes presented in scope for CSG International Singleview
Accelerate, Business Process Framework Assessment.

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 CONCLUSION

After many recerch I conclude that the importance and benefits of telecommunication are It
satisfied our basic needs, It’s vital for security, It’s an economic booster, Encourages education,
It’s transformed the business world. Benefits of Using telecommunication in business are
Advanced communication, Improved collaboration, Enhanced flexibility, better customer
service.
The course cover rating and billing process. Rating system will apply charges as per plan.
Billing system will apply discounts and generate the final bill that is invoice for the customer.
The course concludes with Revenue Management, also known as Revenue Assurance, refers to
the steps taken to increase the revenue of the CSP, without impacting the sales.

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