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SLT Customer Service Example

The document describes a student learning target (SLT) for an industry-based certification in customer service and sales. Students will take a pre-test created by their teacher and a post-test from the National Retail Federation to earn certification. The target is for 91% of students to pass the certification test and receive the industry-based certification by the end of the semester. Baseline data shows that many students have little knowledge of customer service and sales currently. Scoring of results will range from insufficient to exceptional depending on whether the target and additional thresholds are met or exceeded.

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75 views

SLT Customer Service Example

The document describes a student learning target (SLT) for an industry-based certification in customer service and sales. Students will take a pre-test created by their teacher and a post-test from the National Retail Federation to earn certification. The target is for 91% of students to pass the certification test and receive the industry-based certification by the end of the semester. Baseline data shows that many students have little knowledge of customer service and sales currently. Scoring of results will range from insufficient to exceptional depending on whether the target and additional thresholds are met or exceeded.

Uploaded by

Олег Давыдов
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Industry Based Certification

Student Learning Target (SLT)


Grade: Subject: # of Interval of Full Year
students: instruction: Semester Fall
Other ______________

LDOE Common Yes Assessment Customer Service & Sales Certification


Assessment? name:
No X Pre-test: Customer Service & Sales Teacher Made Pre-Screening Test
Post-test: Customer Service & Sales Test by the National Retail Federation
Rationale for SLT: (Please include targeted content standards and/or explanation of assessment method, as applicable.)

The main focus is Customer Service & Sales. Students will take a pre-test created by a Certified Customer Service teacher &
used by all to receive the customer service vouchers if students pass with higher than an 80. The post-test will be given on the
computer created by the National Retail Federation Foundation on Customer Service Sales where students will receive either a
pass or fail.

Student Learning Target:


Evaluation in the Fall for the Industry Based Certification SLT: 91% of my students will receive an industry based certification
by passing the Microsoft Office Specialist Test in Word, PowerPoint, or Excel or the Customer Service & Sales Certification by
the National Retail Federation.

Baseline Data: (Please include what you know about the targeted students’ performance/skills/achievement levels at the beginning of the
year, as well as any additional student data or background info used in setting your target.)

Many of the students in the course have little knowledge of Customer Service & Sales.

Scoring Plan:
Insufficient Attainment of Target Partial Attainment of Full Attainment of Target Exceptional Attainment of Target (4): The
(1): The teacher has demonstrated an Target (2): The teacher has (3): The teacher has teacher has demonstrated an outstanding
insufficient impact on student demonstrated some impact demonstrated a impact on student learning by surpassing the
learning by falling far short of the on student learning, but did considerable impact on target by a meaningful margin.
target. not meet the target. student learning by meeting
the target.
Achievement Range: Achievement range: Achievement range: Achievement range:
0%-69% of students will receive 70%-90% of students 91% of students will 91% of students will receive an industry
an industry based certification by will receive an industry receive an industry based based certification by passing the
passing the Customer Service & based certification by certification by passing Customer Service & Sales Test. Also,
Sales Test. passing the Customer the Customer Service & 33% of the lower scoring 21% will pass
Service & Sales Test. Sales Test. an industry based certification.

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