1

Chapter I

INTRODUCTION

This chapter of the paper presents the problem and its setting. It includes the

background of the study, the statement of the problem, significance of the study,

scope and delimitation of the study, and definition of terms.

Background of the Study

School canteens are crucial instructional resources. They are an essential

aspect of the school atmosphere and play a significant part in feeding the students and

the surrounding community. When operated by a committee of parents and friends

and maintained entirely by volunteers, certain canteens can also distribute some extra

money to the school (Philips, 2022).

The school canteen should support and enhance student learning while also

reflecting the school's educational objectives. The food offered by the school canteen

can account for as much as a third of a student's daily intake and have a significant

impact on their health and nutrition (Victoria, 2020). Through its curriculum and a

variety of initiatives that provide opportunities that promote an individual's physical

and social health, every school should be strongly committed to supporting students'

health and well-being. The operation of the canteen is one of the auxiliary services

that are provided. Other auxiliary services include the atmosphere, cleanliness,

orderliness, customer service, and especially the nutritional value of the foods (Elkan,

2017).

According to Galabo (2019), The Department of Education is gravely

committed to supporting students' health and well-being through its school curriculum

and a variety of initiatives that provide opportunities for physically fit individuals who

enjoy eating healthy food. Comprehensive health and well-being programs, including
 2

food and nutrition education, are encouraged to be implemented in schools. The

establishment and operation of a school canteen is important in developing students,

faculties, and school personnel's love and interest in purchasing nutritious and healthy

food, allowing them to enjoy nutritious and healthy food at affordable prices during

the school day. The canteen should also offer students a variety of foods and dishes

that will help them improve their skills and knowledge.

Customer satisfaction plays an important role within a business. It is not only

the leading indicator for measuring customer loyalty and identifying dissatisfied

customers, but it is also a key point of differentiation that helps to attract new

customers in competitive business environments. As a result, satisfaction is a person's

disappointment caused by comparing a product's perceived performance to their

expectations. If the performance falls short of expectation, the customer is

dissatisfied. If the performance matches the expectation, the customer is satisfied

(Pascua, 2021).

The researchers chose this study to evaluate the quality of the canteen services

provided to students. Furthermore, we determined which aspect of the school canteen

dissatisfies the students and offer recommendations in which the school canteen can

enhance its services and provide the exceptional services students deserve.

Statement of the Problem

This study aimed to determine the level of satisfaction of MMSU-LHS Grade 11

students on the services delivered by the school canteen. Specifically, it seeks to

answer the following:

1. What is the demographic profile of MMSU-LHS Grade 11 students in terms

of:

a. Age
 3

b. Gender

c. Strand

2. What is the level of satisfaction of MMSU-LHS Grade 11 students on the

services delivered by the school canteen in terms of:

a. Accommodation

b. Food

c. Cleanliness

d. Customer Service

3. What is the significant relationship between the demographic profile and the

level of satisfaction of MMSU-LHS Grade 11 students on the services

delivered by the school canteen?

Hypothesis

The null hypotheses were formulated and tested at 0.05 alpha level of

significance:

Null Hypothesis

Ho: There is no significant relationship between the demographic profile and

the level of satisfaction on the services delivered by the school canteen of

MMSU-LHS Grade 11 students.

Alternative Hypothesis

Ha: There is a significant relationship between the demographic profile and

the level of satisfaction on the services delivered by the school canteen of

MMSU-LHS Grade 11 students.

 4

Significance of the Study

This study aims to provide baseline information on the level of satisfaction of

MMSU-LHS students about the services delivered by the school canteen. This study

benefit to the following:

To the Students. This study would be beneficial to students because it will help them

understand the realities of canteen operations and the essential services the school is

expected to provide.

To the Teachers. This study could convince the teachers to provide recommendations

to the administration and canteen managers for bettering the service delivered by the

school canteen.

To the Canteen Managers. This study will provide precise recommendations for

canteen managers on how to determine their top priorities for the customers or

students and to enhance their services for improvement.

To the researchers. This study must be conducted for the researchers to fully

understand the services delivered by the school canteen. Furthermore, this study

would also help the researchers comprehend their topic better.

To the future researchers. Future researchers will be able to benefit from this study

as the findings, particularly the study's conclusion, will be used as a framework and

guide to conduct further inquiries on this topic.

Scope and Delimitation

This study aimed to determine the perception of the MMSU-LHS Grade 11

students on the services delivered by the school canteen. This study is only limited to

Grade 11 students studying at Mariano Marcos State University with detailed

questionnaires. Other concerns would be discussed privately. All respondents are

assured their identity to be anonymous.

 5

Definition of Terms

Accommodation. Something supplied for convenience or to satisfy a need.

Cleanliness. The state or quality of being clean or being kept clean.

Customer Services. Assistance or support you offered by the school canteen.

Food. Goods that are purchased and consumed by the students.

Satisfaction. The state of contentment gained after fulfilling one’s wishes,

expectations, or needs.

School canteen. Place where students purchase their food, drink, and other goods.
 6

Chapter II

REVIEW OF RELATED LITERATURE

This chapter covers the related literature and studies following a

comprehensive and in-depth search of the researchers. This will also present the

comprehensive review of the literature related to the problem under investigation.

Furthermore, the shared perspectives enriched the discussion of this study and

provided the researcher with a broader understanding and perceptions of the current

investigation.

Canteen Service Quality

According to Galabo (2019), quality is a difficult concept to define because

quality means different things to different people. The way one customer perceives a

product or service is not the same as how another perceives it. Quality can be

classified according to various perspectives such as judgment, product, user, value, or

manufacturing. The quality of a product cannot be defined from a judgment

standpoint, but it can be recognized once seen. The user perspective is concerned with

how a customer's needs are met. Furthermore, a service is an activity that involves

some element of intangibility, involves some interaction with customers or with

property in their possession, and does not result in a transfer of ownership. A change

in condition may occur, and the service's production may or may not be closely

related to a physical product. In layman's terms, services are actions, processes, and

outcomes. The findings of the study by Kyoon Yoo and Ah Park revealed that

employee training has been shown to have an impact on perceived service quality.

They concluded that management could maintain the consistency and reliability of

perceived service quality by increasing employee capability through training and

shared understanding.
 7

Service Marketing

Globally, the service sector is expanding rapidly. The majority of developed

and developing countries are witnessing the growth of numerous service industries,

which play an important role in national economies.

P. Kotler suggested that “service is an activity or benefit that one party can

offer to another that is essentially intangible and does not result in the ownership of

anything. Its production may or may not be tied to a physical product”.

There are four characteristics of service: Intangibility, Inseparability,

Variability, and Perishability (Kotler and Keller, 2007).

 As service's nature is intangibility, therefore manufacturing and service

delivery is more complex than a product.

 Inseparability is a significant characteristic that distinguishes a service

from a product according to the simultaneous production and consumption.

 Due to the service's variability, it's difficult to be controlled, because it

greatly relies on the service's provider, moreover when, where and how it's

provided.

 Perishability is one of the major characteristics of service, that it can't be

stored for later use or sale (No inventory).

To deliver an overall service offering to a target market, the marketing mix

elements must be coherent, coordinated, integrated, and consistent with one another to

produce a synergistic effect. The primary goal of service marketers is to create and

deliver services that meet the needs and expectations of customers, thereby achieving

organizational goals. As a result, marketers should focus on understanding how

people make purchasing decisions and what factors influence their satisfaction during
 8

the three stages of service consumption: pre-purchase, service encounter, and post-

encounter (Hassan, 2019).

Customer Service

Grant (2022) stated that customer service is the one-on-one interaction that

occurs between a customer making a purchase and a representative of the company

selling it. Most retailers regard direct interaction with customers as an important

factor in ensuring buyer satisfaction and encouraging repeat business. Even today,

when much of customer service is handled by automated self-service systems, most

businesses consider the ability to speak with a human being to be essential. It is an

important aspect of servant leadership.

Successful small business owners instinctively understand the importance of

providing excellent customer service. Larger corporations conduct extensive research

on the subject and have reached some basic conclusions about the key components:

 Timely attention to issues raised by customers is critical. Requiring a

customer to wait in line or sit on hold sours an interaction before it begins.

 Customer service should be a single-step process for the consumer. If a

customer calls a helpline, the representative should whenever possibly

follow the problem through to its resolution.

 If a customer must be transferred to another department, the original

representative should follow up with the customer to ensure that the

problem was solved.

School Canteen Food Services

Tognon G. (2015) states that schools are ideally situated to teach cooking

techniques and encourage the consumption of nutritious foods. Healthy food is

provided so that the pupils will consume the information they acquire about eating
 9

well in the classroom. The quality of the food served to pupils at school might also

affect how well they do. Empowering; in my opinion, the children should take part in

the development of the school's menu. Discuss with the students what dishes the

canteen should serve. Exchange Information: to discuss with the children and teachers

what can be prepared for the school meals, it is always a good idea to invite the

school's chefs and dieticians to the classroom. Students occasionally don't understand

why certain appealing and healthful items aren't given. Evaluate; to regularly evaluate

the service provided at the school cafeteria enables identification and prompt

resolution of any potential issues relating to dishes that the pupils dislike (or the

teachers). The school should routinely gather feedback and recommendations, keep

track of foods that are not well received, and attempt to accommodate at least some of

the requests (for example, via questionnaires).

Ways to Keep the Cafeteria/School Canteen Clean

Marvin-Loffing B. (2016) points out that Healthcare facility managers should

ensure employees are using proper food handling and sanitation techniques. A lack of

cleanliness in a cafeteria and commercial kitchen can pose a real threat to the health

of customers and employees. The best way to feel confident about passing a health

inspection is to regularly conduct your own self-inspections. Exhaust fires spread

quickly and often result in serious property damage, as well as threaten the life and

safety of your staff, customers, and nearby businesses. It is essential healthcare

facility managers hire reputable service providers to monitor the maintenance of their

exhaust systems. Health inspectors won't only be looking to see that the visible parts

of your kitchen are clean; they'll also be looking in those hard-to-reach spaces. Health

inspectors nearly often cite a cafeteria with a health violation since proper sanitation

and cleaning procedures are necessary for passing a health inspection. By taking these
 10

actions, you'll not only pass your inspection but also create a cleaner, healthier

environment in your hospital cafeteria for both regular patrons and staff members.

School Food Service Satisfaction

Many adolescents have poor eating habits. As a major part of their caloric

intake takes place at school, the present study aims to examine the effect of increasing

the availability of healthier foods in school canteens on sales, student attitude and

self-reported behavior. A quasi-experimental study was carried out at two vocational

schools in the Netherlands over a 10-month period, where the visible share of

healthier products was gradually or abruptly increased from 60% to 80%. Outcome

measures were sales data for healthier and less healthy foods and drinks in the

canteens, as well as surveys. The proportion of healthier products sold increased from

31.1% during the baseline period to 35.9% in the final period. A gradual increase led

to higher relative sales of healthier products (40%) than an abrupt change (34.5%).

Survey data showed that students’ moderate satisfaction remained insensitive to the

changes over time. Overall, results suggest that increasing the availability of healthier

products in school canteens leads to small positive changes in sales of products,

particularly in the product groups beverages and sandwiches. A gradual introduction

may ensure that students slowly get used to assortment changes

Study aimed to examine the effect of increasing the availability of healthier foods and

drinks in school canteens on sales for one school year. In other words, the assortment

stays the same, but the proportion of facings of healthier foods and drinks increased

across the entire assortment (Kleef et al., 2020).

Cleanliness of Service

Determining the level of customer satisfaction in cleanliness regarding a

product or service is a significant aspect of businesses. However, the availability of

 11

feedback tools for consumers to evaluate the cleanliness of a restaurant is a crucial

issue as several aspects of cleanliness need to be evaluated collectively. To overcome

this issue, this study designed a survey instrument based on the standard form used for

grading the food premises and transformed it into a seven Likert scale questionnaire

and consists of seven questions. This study employed fuzzy conjoint analysis to

measure the level of satisfaction in cleanliness in food premises. This pilot study

recruited 30 students in Universiti Teknologi MARA (UiTM) Seremban 3. The

student’s perception was represented by the scores calculated based on their degree of

similarities and corresponding levels of satisfaction, whereby, only scores with the

highest degree of similarity were selected. Furthermore, this study identified the

aspects of hygiene that assessed based on the customers’ satisfaction upon visiting the

premises. The results indicated that the fuzzy conjoint analysis produced a similar

outcome as the statistical mean, thus, was useful for the evaluation of customer

satisfaction on the cleanliness of food premises (Lim & Harun, 2022).

 12

Chapter III

METHODOLOGY

This chapter describes the research process. This chapter contains the

discussions on the research design, research instrument, data gathering procedure, and

statistical treatment of the data to be used in the study.

Research Design

This study uses the non-experimental quantitative research design utilizing

correlational method. According to Quaranta (2017), descriptive correlational study is

a study in which the researcher is primarily interested in describing relationships

among variables, without seeking to establish a causal connection. In research studies,

descriptive correlational design is used to provide static pictures of situations as well

as to establish the relationship between different variables (IvyPanda, 2022).

This study is descriptive in nature since it assessed the demographic profile of

Grade 11 MMSU-LHS students and their level of satisfaction on the services

delivered by the school canteen. This is correlational since it determined whether the

students’ demographic profile influences their level of satisfaction.

Research Instrument

The instrument used in the gathering of data will be a scaling questionnaire,

adopted from the study of Moneva and Tuñacao (2020), that will consist of two parts:

(1) the demographic profile of the Grade 11 MMSU-LHS students, and (2) the

students’ level of satisfaction on the services delivered by the school canteen in terms

of the following: 1) Accommodation, 2) Food, 3) Cleanliness, and 4) Customer

Services. The checklist scaling questionnaire will be based on the statement of the

problem of this study. The respondents will rate by the scale of 1-3 whereas (1) for

Not Satisfied, (2) for Fairly Satisfied, and (3) for Satisfied.
 13

Research Method

In this study, quota sampling was adopted which is a non-probability sampling

method that relies on the non-random selection of a predetermined number or

proportion of units. This is called a quota. If a study aims to investigate a trait or a

characteristic of a certain subgroup, this type of sampling is the ideal technique.

Quota sampling also helps researchers to observe relationships between groupings

(Explorable.com, 2009).

Data Gathering

The researchers will seek approval from the research adviser to conduct the

research on the level of satisfaction of Grade 11 MMSU-LHS on the serviced

delivered by the school canteen. Afterwards, the checklist scaling questionnaires will

be distributed, allowing the respondents to answer them freely, and will be collected

in due course.

The data gathered through the questionnaire will be scored, recorded, and

classified using statistical analysis. Before being statistically treated, the data will be

carefully compiled and tabulated.

Data Analysis

This study will first utilize the mean, the sum of a set of data divided by the

number of data, which is used to compute the demographic profile of Grade 11

MMSU-LHS students and their level of satisfaction on the services delivered by the

school canteen. Afterwards, a correlational analysis will be utilized to determine the

significant relationship between the demographic profile of Grade 11 MMSU-LHS

students and their level of satisfaction on the services delivered by the school canteen.
 14

CHAPTER IV

RESULTS, ANALYSIS, AND INTERPRETATION OF DATA

This chapter presents the results, analysis, and interpretation based on the

tabulated and treated data gathered from responses of the respondents.

Demographic Profile

Table 1. Demographic profiles of the respondents.

Variable Frequency Percentage
Age
16 38 66.67%
17 19 33.33%
Gender
Male 22 38.60%
Female 35 61.40%
Strand
ABM 23 40.35%
STEM 34 59.65%
Note: N = 57

This tally shows the demographic profile of MMSU-LHS Grade 11 students in

terms of age, gender, and strand. Based on the data listed above, there are thirty-eight

(38) sixteen-year-old students and nineteen (19) seventeen-year-old MMSU-LHS

Grade 11 students. This indicates that there is a greater number of sixteen-year-old

MMSU-LHS Grade 11 students among the respondents. In terms of gender, there are

twenty-two (22) male and thirty-five (35) female MMSU-LHS Grade 11 students.

This indicates that there is a greater number of female MMSU-LHS Grade 11 students

among the respondents. In terms of strand, there are twenty-three (23) ABM and

thirty-four (34) STEM MMSU-LHS Grade 11 students. This indicates that there is a

greater number of MMSU-LHS Grade 11 students who belong in the STEM strand

among the respondents.

 15

Level of Satisfaction

Mean Interval Interpretation

2.51 – 3.00 Satisfied
1.51 – 2.50 Fairly Satisfied
1.00 – 1.50 Not Satisfied
Table 2. Level of satisfaction of MMSU-LHS Grade 11 students on the services
delivered by the school canteen in terms of: Accommodation
Accommodation x̄ Interpretation
How satisfied am I with the dining
1.96 Fairly Satisfied
area at the school canteen?
How satisfied am I with the ventilation
1.70 Fairly Satisfied
at the school canteen?
How satisfied am I with the space
2.05 Fairly Satisfied
where the dining area is located?
How satisfied am I with the distance
between the school canteen and the 2.39 Fairly Satisfied
dining area?
Total Mean: 2.03 Fairly Satisfied

Table 2 shows the level of satisfaction of MMSU-LHS grade 11 students on

the services delivered by the school canteen in terms of accommodation. From the

four (4) questions listed above, the composite mean garnered a value of 2.03 which

indicates that the ventilation, dining area, and space of the school canteen is

reasonably satisfactory as all the variables resulted “Fairly Satisfactory.” This implies

that MMSU-LHS grade 11 students are fairly satisfied with the services rendered by

the school canteen in terms of accommodation.

Table 3. Level of satisfaction of MMSU-LHS Grade 11 students on the services

delivered by the school canteen in terms of: Food
Food x̄ Interpretation
How satisfied am I with the price of
2.02 Fairly Satisfied
the food?
How satisfied am I with the variety of
2.23 Fairly Satisfied
food?
How satisfied am I with quality of the
2.23 Fairly Satisfied
food?
 16

How satisfied am I with the quantity

2.33 Fairly Satisfied
of the food?
How satisfied am I with the
2.33 Fairly Satisfied
cleanliness of the food?
Total Mean: 2.23 Fairly Satisfied

Table 3 shows the level of satisfaction of MMSU-LHS grade 11 students on

the services rendered by the school canteen in terms of food. From the five (5)

questions listed above, the composite mean garnered a value of 2.23 which indicates

that the food or products sold in the school canteen are reasonably satisfactory to the

students as all variables resulted "Fairly Satisfactory." This implies that MMSU-LHS

grade 11 students are fairly satisfied with the services rendered by the school canteen

in terms of food.

Table 4. Level of satisfaction of MMSU-LHS Grade 11 students on the services

delivered by the school canteen in terms of: Cleanliness
Cleanliness x̄ Interpretation
How satisfied am I with the
2.14 Fairly Satisfied
cleanliness of the school canteen?
How satisfied am I with the sanitation
2.07 Fairly Satisfied
of the school canteen?
How satisfied am I with the
cleanliness of the utensils in the school 2.30 Fairly Satisfied
canteen?
How satisfied am I with the
cleanliness of the surroundings of the 2.28 Fairly Satisfied
school canteen?
Total Mean: 2.20 Fairly Satisfied

Table 4 represents the level of satisfaction of MMSU-LHS grade 11 students

on the services provided by the school canteen in terms of cleanliness. The composite

mean garnered from the four (4) questions recorded above has the value of 2.20,

shows that the sanitation and cleanliness of the school canteen is reasonably

satisfactory to the students as all variables resulted “Fairly Satisfactory.” This

 17

indicates that MMSU-LHS grade 11 students are fairly satisfied with the services

provided by the school canteen in terms of cleanliness.

Table 5. Level of satisfaction of MMSU-LHS Grade 11 students on the services

delivered by the school canteen in terms of: Customer Services
Customer Services x̄ Interpretation
How satisfied am I with the attitude of
2.46 Fairly Satisfied
the vendors at the school canteen?
How satisfied am I with the patience
2.33 Fairly Satisfied
of the vendors at the school canteen?
How satisfied am I with the
attentiveness of the vendors at the 2.35 Fairly Satisfied
school canteen?
How satisfied am I with the
responsiveness of the vendors at the 2.30 Fairly Satisfied
school canteen?
How satisfied am I with the
communication skills of the vendors at 2.39 Fairly Satisfied
the school canteen?
Total Mean: 2.36 Fairly Satisfied

Table 5 shows the level of satisfaction of MMSU-LHS grade 11 students on

the services delivered by the school canteen in terms of customer services. From the

five (5) questions listed above, the composite mean garnered a value of 2.36 which

indicates that the attitude of the vendors at the school canteen towards the students is

reasonably satisfactory as all the variables resulted “Fairly Satisfactory”. This implies

that MMSU-LHS students are fairly satisfied with the services by the school canteen

in terms of customer services.

 18

Correlation Analysis

Table 6. Results of the correlation between age and the level of satisfaction on the
services delivered by the school canteen of the MMSU-LHS Grade 11
students.
Age
Age Pearson Correlation 1
N 57
Accommodation Pearson Correlation  .178
Sig. (2-tailed) .185
N 57
Food Pearson Correlation  -.072
Sig. (2-tailed) .595
N 57
Cleanliness Pearson Correlation  .024
Sig. (2-tailed) .861
N 57
Customer Services Pearson Correlation -.166
Sig. (2-tailed) .218
N 57

Table 6 shows the results of the correlation between age and the level of

satisfaction on the services delivered by the school canteen of the MMSU-LHS Grade

11 students.

In terms of accommodation, the computed correlation coefficient (r = .178) is

not significant at 0.05 level of significance. The computed data above indicates that

there is a very weak positive correlation between the two variables and there is no

significant relationship between the students’ age and their level of satisfaction on the

services delivered by the school canteen in terms of accommodation. This implies that

the age of MMSU-LHS Grade 11 students does not affect their level of satisfaction on

the services delivered by the school canteen in terms of accommodation.

In terms of food, the computed correlation coefficient (r = -.072) is not

significant at 0.05 level of significance. The computed data above indicates that there
 19

is a very weak negative correlation between the two variables and there is no

significant relationship between the students’ age and their level of satisfaction on the

services delivered by the school canteen in terms of food. This implies that the age of

MMSU-LHS Grade 11 students does not affect their level of satisfaction on the

services delivered by the school canteen in terms of food.

In terms of cleanliness, the computed correlation coefficient (r = .024) is not

significant at 0.05 level of significance. The computed data above indicates that there

is a very weak positive correlation between the two variables and there is no

significant relationship between the students’ age and their level of satisfaction on the

services delivered by the school canteen in terms of cleanliness. This implies that the

age of MMSU-LHS Grade 11 students does not affect their level of satisfaction on the

services delivered by the school canteen in terms of cleanliness.

In terms of customer services, the computed correlation coefficient (r = -.166)

is not significant at 0.05 level of significance. The computed data above indicates that

there is a very weak negative correlation between the two variables and there is no

significant relationship between the students’ age and their level of satisfaction on the

services delivered by the school canteen in terms of customer services. This implies

that the age of MMSU-LHS Grade 11 students does not affect their level of

satisfaction on the services delivered by the school canteen in terms of customer

services.

Table 7. Results of the correlation between gender and the level of satisfaction on the
services delivered by the school canteen of the MMSU-LHS Grade 11
students.
Gender
Gender Pearson Correlation 1
N 57
Accommodation Pearson Correlation -.424
Sig. (2-tailed) .001
N 57
 20

Food Pearson Correlation -.188

Sig. (2-tailed) .160
N 57
Cleanliness Pearson Correlation -.107
Sig. (2-tailed) .430
N 57
Customer Services Pearson Correlation .103
Sig. (2-tailed) .446
N 57

Table 7 shows the results of the correlation between gender and the level of

satisfaction on the services delivered by the school canteen of the MMSU-LHS Grade

11 students.

In terms of accommodation, the computed correlation coefficient (r = -.424) is

significant at 0.05 level of significance. The computed data above indicates that there

is a moderate negative correlation between the two variables and there is a significant

relationship between the students’ gender and their level of satisfaction on the

services delivered by the school canteen in terms of accommodation. This implies that

the gender of MMSU-LHS Grade 11 students affects their level of satisfaction on the

services delivered by the school canteen in terms of accommodation.

In terms of food, the computed correlation coefficient (r = -.188) is not

significant at 0.05 level of significance. The computed data above indicates that there

is a very weak negative correlation between the two variables and there is no

significant relationship between the students’ gender and their level of satisfaction on

the services delivered by the school canteen in terms of food. This implies that the

gender of MMSU-LHS Grade 11 students does not affect their level of satisfaction on

the services delivered by the school canteen in terms of food.

In terms of cleanliness, the computed correlation coefficient (r = -.107) is not

significant at 0.05 level of significance. The computed data above indicates that there

is a very weak negative correlation between the two variables and there is no
 21

significant relationship between the students’ gender and their level of satisfaction on

the services delivered by the school canteen in terms of cleanliness. This implies that

the gender of MMSU-LHS Grade 11 students does not affect their level of satisfaction

on the services delivered by the school canteen in terms of cleanliness.

In terms of customer services, the computed correlation coefficient (r = -.166)

is not significant at 0.05 level of significance. The computed data above indicates that

there is a very weak negative correlation between the two variables and there is no

significant relationship between the students’ gender and their level of satisfaction on

the services delivered by the school canteen in terms of customer services. This

implies that the gender of MMSU-LHS Grade 11 students does not affect their level

of satisfaction on the services delivered by the school canteen in terms of customer

services.

Table 8. Results of the correlation between strand and the level of satisfaction on the
services delivered by the school canteen of the MMSU-LHS Grade 11
students.
Strand
Strand Pearson Correlation 1
N 57
Accommodation Pearson Correlation .226
Sig. (2-tailed) .091
N 57
Food Pearson Correlation .198
Sig. (2-tailed) .140
N 57
Cleanliness Pearson Correlation .012
Sig. (2-tailed) .930
N 57
Customer Services Pearson Correlation .104
Sig. (2-tailed) .440
N 57

Table 8 shows the shows the results of the correlation between strand and the

level of satisfaction on the services delivered by the school canteen of the MMSU-
 22

LHS Grade 11 students.

In terms of accommodation, the computed correlation coefficient (r = .226) is

not significant at 0.05 level of significance. The computed data above indicates that

there is a weak positive correlation between the two variables and there is no

significant relationship between the students’ strand and their level of satisfaction on

the services delivered by the school canteen in terms of accommodation. This implies

that the strand of MMSU-LHS Grade 11 students affects their level of satisfaction on

the services delivered by the school canteen in terms of accommodation.

In terms of food, the computed correlation coefficient (r = .198) is not

significant at 0.05 level of significance. The computed data above indicates that there

is a very weak negative correlation between the two variables and there is no

significant relationship between the students’ strand and their level of satisfaction on

the services delivered by the school canteen in terms of food. This implies that the

strand of MMSU-LHS Grade 11 students does not affect their level of satisfaction on

the services delivered by the school canteen in terms of food.

In terms of cleanliness, the computed correlation coefficient (r = .012) is not

significant at 0.05 level of significance. The computed data above indicates that there

is a very weak positive correlation between the two variables and there is no

significant relationship between the students’ strand and their level of satisfaction on

the services delivered by the school canteen in terms of cleanliness. This implies that

the strand of MMSU-LHS Grade 11 students does not affect their level of satisfaction

on the services delivered by the school canteen in terms of cleanliness.

In terms of customer services, the computed correlation coefficient (r = .104)

is not significant at 0.05 level of significance. The computed data above indicates that

there is a moderate positive correlation between the two variables and there is no
 23

significant relationship between the students’ strand and their level of satisfaction on

the services delivered by the school canteen in terms of customer services. This

implies that the strand of MMSU-LHS Grade 11 students does not affect their level of

satisfaction on the services delivered by the school canteen in terms of customer

services.
 24

CHAPTER 5

SUMMARY, FINDINGS, CONCLUSION, AND RECOMMENDATIONS

This chapter presents a summary of the problem, findings, conclusions, and

recommendations of the researchers regarding the research. This chapter displays the

overall meaning of the study. It also affirms the problem to provide the reader with a

comprehensive understanding of the study, as well as drawn conclusions and

recommendations based on the findings.

Summary

This study was all about the level of satisfaction on the services delivered by

the school canteen of the MMSU-LHS Grade 11 students. This study aimed to

determine the significant relationship between MMSU-LHS Grade 11 students’

demographic profile and level of satisfaction on the services delivered by the school

canteen in terms of a.) accommodation, b.) food, c.) cleanliness and d.) customer

services. The researchers chose this topic to assess the canteen service quality

delivered to students. If students are content with the services provided or if they

think the services could be improved.

This study used the quota sampling method, which can be useful in obtaining a

wide picture of attitudes, behaviors, or conditions, such as understanding the breadth

of worries that respondents have about an issue. Specifically, this study used the non-

proportional quota sampling method, which is less restrictive. This method defines the

minimum number of sampled units in each category here. Additionally, this study

made use of mean and Pearson correlation coefficient as data analysis tools.

As a research instrument, researchers used a scaling questionnaire. The scaling

questionnaire was used to assess MMSU-LHS grade 11 students’ level of satisfaction

on the services delivered by the school canteen in terms of a.) accommodation, b.)
 25

food, c.) cleanliness and d.) customer services. The questionnaire was distributed to

MMSU-LHS grade 11 students face-to-face and was collected as soon as they

finished answering.

Findings

Based on the gathered data, the findings of this study were as follows:

This study’s respondents consist of the following: In terms of age, there are

thirty-eight (38) sixteen-year-olds and nineteen (19) seventeen-year-olds; In terms of

gender, there are twenty-two (22) male, thirty-five (35) female students; In terms of

strand, there are twenty-three (23) ABM and thirty-four (34) STEM students.

Mariano Marcos State University – Laboratory High School grade 11 students

were fairly satisfied on the services delivered by the school canteen in terms of a.)

accommodation, b.) food, c.) cleanliness and d.) customer services. This implies that

the services delivered by the school canteen are reasonably satisfactory to the

students.

Based on the gathered data, the researchers found out that there is no

significant relationship between the demographic profile and the level of satisfaction

on the services delivered by the school canteen of the Mariano Marcos State

University – Laboratory High School grade 11 students. Specifically, majority of the

domains gained a very weak negative correlation. Since the computed p-values were

greater than the alpha 0.05, then, the null hypothesis is accepted while the alternative

hypothesis is rejected. This implies that the demographic profile of Mariano Marcos

State University – Laboratory High School grade 11 students do not affect their level

of satisfaction on the services delivered by the school canteen.

 26

Conclusion

Based on the findings of the study, the researchers concluded that the services

delivered by the school canteen are reasonably satisfactory and its neither excellent

nor bad. Additionally, there is no relationship between the demographic profile and

level of satisfaction on the services delivered by the school canteen of Mariano

Marcos State University – Laboratory High School grade 11 students.

Recommendations

Since the findings indicated that service rendered by the school canteen is on

the level of fairly satisfactory, then, the following recommendations are formulated:

1. To form a basis for improvement to the services rendered by the school

canteen, students are encouraged to give feedbacks to be provided to the

managers and staff

2. The management of the school canteen may also check the costs of the goods

that are reasonable for students.

3. The managers of the school canteen may also find ways to improve the

canteen's appearance, cleanliness, and create changes that can make its

ambiance nicer.

4. School administrators, canteen managers, and staffs may act by making and

planning improvements to the school canteen and its services provided to

students and other customers.

 27

BIBLIOGRAPHY

Elkan, M. (2017). The Perception of Junior High School Learners of St. Michael's
College Regarding the Services Rendered by the School Canteen. Retrieved Nov 06,
2022, from Blogger: http://thesistengroup4.blogspot.com/2017/08/the-perception-of-
junior-high-school.html
Explorable.com (2009). Quota Sampling. Retrieved Dec 06, 2022, from
Explorable.com: https://explorable.com/quota-sampling
Galabo, N. R. (2019). Canteen Service Quality and Student Satisfaction. Retrieved
Nov 06, 2022, from ResearchGate:
https://www.researchgate.net/publication/332877544_CANTEEN_SERVICE_
QUALITY_AND_STUDENT_SATISFACTION
Grant, M. (2022). What Is Customer Service, and What Makes It Excellent? Retrieved
Nov 06, 2022, from Investopedia:
https://www.investopedia.com/terms/c/customer-service.asp
Hassan, H. (2019). Introduction to Service Marketing. Retrieved Nov 06, 2022, from
LIGS University : https://ligsuniversity.com/blog/introduction-to-service-
marketing
IvyPanda. (2022). (Descriptive Correlational Design in Research. Retrieved Nov 06,
2022, from IvyPanda: https://ivypanda.com/essays/descriptive-statistics-and-
correlational-design/
Kleef, E. V. et al. (2020). The Impact of a Gradual Healthier Assortment among
Vocational Schools Participating in a School Canteen Programme: Evidence
from Sales and Student Survey Data. Retrieved Nov 05, 2022, from MDPI:
https://www.mdpi.com/1660-4601/17/12/4352/htm
Marvin-Loffing, B. (2016, November 9). Five guaranteed ways to keep your cafeteria
clean and up to code. Retrieved Nov 06, 2022, from HEALTHCARE
FACILITIES TODAY: https://www.healthcarefacilitiestoday.com/posts/Five-
guaranteed-ways-to-keep-your-cafeteria-clean-and-up-to-code--13891
Lim, S.Y. et al. (2021, September 1). Measuring customer satisfaction on the
cleanliness of food premises using fuzzy conjoint analysis: A pilot test.
Retrieved Nov 05, 2022, from Plos One:
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0256896
Pascua, A. (2017). Quantitative Research About School Canteen. Retrieved Nov 05,
2022, from SCRIBD:
https://www.scribd.com/document/443883065/Quantitative-Research-about-
School-Canteen
Philips, M. (2022). School Canteen and Food Services. Retrieved Nov 06, 2022, from
Linked in: https://www.linkedin.com/pulse/school-canteen-food-services-
mark-phillips?
fbclid=IwAR1OdgdxCDfqtp5M3EHfhTT_xPoZ8dkTuqBcgaFcMS-
88FJYpL_LQFAxWoQ
Quaranta, J. (2017). Descriptive Correlational Research: Asthma Management by
School Nurses. Retrieved Nov 05 2022, from Sage Research Methods:
 28

https://methods.sagepub.com/case/descriptive-correlational-research-asthma-
management-school-nurses
Tognon, G. (2015). What can we do to improve the food that is served in schools and
have healthy students? Retrieved Nov 05, 2022, from The Food Scientist:
https://www.gianlucatogno.com/what-can-we-do-to-improve-the-food-that-is-
served-in-schools/
Victoria. (2020). Canteens, Healthy Eating and Other Food Services. Retrieved Nov
06, 2022, from Victoria: https://www2.education.vic.gov.au/pal/canteens-and-healthy-
eating/guidance/role-canteen-and/or-other-food-service
 29

APPENDICES

APPENDIX A

INFORMED CONSENT

Title of the study: LEVEL OF SATISFACTION OF MMSU-LHS GRADE 11

STUDENTS ON THE SERVICES DELIVERED BY THE SCHOOL CANTEEN

I confirm that I have read and understand the information about the project as
provided in the Participation Information Sheet dated (____________).

I confirm that I have had the opportunity to ask questions and the researcher has
answered any questions about the study to my satisfaction.

I understand that my participation is voluntary, and I am free to withdraw from the

project at any time without having to give a reason and without any consequences.

I understand that I can withdraw my data from the study at any time.

I understand that any information recorded in the research will remain confidential
and no information that identifies me will be made publicly available.

I consent to the use of data in research, publications, sharing, and archiving as

explained in the Participation Information Sheet.

I agree to take part in the above study.

____________________________ _________ ________________

Name of Participant Date Signature

____________________________ _________ ________________

Researcher Date Signature
 30

APPENDIX B

QUESTIONNAIRE

QUESTIONNAIRE

Name: Age:

Grade /Section: Sex:

Direction: Kindly place a check mark (/) on your answer based on the level of
satisfaction on the services delivered by the school canteen in terms of
accommodation, food, cleanliness, and customer services.

3 Satisfied
2 Fairly Satisfied
1 Not Satisfied

3 2 1
I. Accommodation
(S) (FS) (NS)
How satisfied am I with the dining area at the canteen?
How satisfied am I with the ventilation at the school
canteen?
How satisfied am I with the space where the dining area is
located?
How satisfied am I with the distance between the canteen
and the dining area?
II. Food

How satisfied am I with the price of the food?

How satisfied am I with the variety of food?

How satisfied am I with the quality of the food?

How satisfied am I with the quantity of the food?

How satisfied am I with the cleanliness of the food?

III. Cleanliness
How satisfied am I with the cleanliness of the school
canteen?
How satisfied am I with the sanitation of the school canteen?
How satisfied am I with the cleanliness of the utensils in the
school canteen?
How satisfied am I with the sanitation of the surroundings of
the school canteen?
 31

IV. Customer Services

How satisfied am I with the attitude of the vendors at the
school canteen?
How satisfied am I with the patience of the vendors at the
school canteen?
How satisfied am I with the attentiveness of the vendors at
the school canteen?
How satisfied am I with the responsiveness of the vendors at
the school canteen?
How satisfied am I with the communication skills of the
vendors at the school canteen?

______________________________

SIGNATURE

______________________________

DATE
 32

APPENDIX C
RAW DATA

Demographics
Demographics
Studen Age Gender Strand
t
1 1 1 1
2 1 1 1
3 1 1 1
4 1 2 2
5 1 2 2
6 2 1 1
7 2 1 1
8 1 2 2
9 2 1 2
10 1 1 2
11 2 2 2
12 1 2 2
13 1 1 2
14 2 1 2
15 2 1 1
16 1 2 1
17 1 2 1
18 1 2 1
19 1 2 1
20 1 2 2
21 1 2 2
22 2 2 2
23 1 2 2
24 1 1 2
 33

25 1 2 2
26 1 1 2
27 1 1 2
28 1 1 2
29 2 1 2
30 1 1 2
31 1 1 2
32 1 1 2
33 1 2 2
34 2 1 2
35 1 1 2
36 2 1 2
37 1 2 2
38 1 2 2
39 1 2 1
40 1 2 2
41 1 2 1
42 2 2 1
43 2 2 2
44 2 2 1
45 1 2 1
46 1 2 1
47 1 2 1
48 1 2 2
49 1 2 1
50 1 2 1
51 2 2 1
52 2 2 1
53 2 2 1
54 2 2 2
 34

55 1 2 2
56 2 1 2
57 2 2 1
 35

Level of Satisfaction

Accommodation

Accommodation
Q Q2 Q3 Q MEAN
1 4
2 2 2 3 2.25
3 3 3 3 3
2 2 3 2 2.25
3 1 2 3 2.25
1 1 3 3 2
2 2 2 3 2.25
2 2 2 3 2.25
2 2 2 2 2
2 2 3 3 2.5
2 2 3 2 2.25
2 2 2 2 2
2 1 2 1 1.5
2 2 2 3 2.25
2 2 2 2 2
2 2 3 2 2.25
2 1 1 2 1.5
1 1 2 1 1.25
2 2 2 3 2.25
2 2 2 2 2
1 1 2 3 1.75
2 2 2 3 2.25
2 3 2 3 2.5
2 2 2 2 2
 36

2 2 2 3 2.25
2 2 2 3 2.25
2 1 3 3 2.25
2 2 2 3 2.25
2 2 2 3 2.25
2 2 2 2 2
2 2 2 3 2.25
3 2 3 2 2.5
2 2 1 2 1.75
2 1 1 3 1.75
3 2 2 1 2
2 1 2 3 2
3 3 3 2 2.75
2 1 2 2 1.75
2 2 2 2 2
1 1 1 2 1.25
1 1 1 2 1.25
2 1 2 2 1.75
2 1 1 1 1.25
2 1 2 2 1.75
2 1 1 3 1.75
2 2 2 3 2.25
1 1 1 2 1.25
1 1 1 2 1.25
1 1 1 2 1.25
2 2 2 3 2.25
2 2 2 3 2.25
2 2 3 2 2.25
1 1 2 2 1.5
 37

3 3 3 3 3
2 2 2 2 2
2 2 3 2 2.25
2 1 2 3 2
3 2 3 2 2.5
 38

Food

Food
Q Q2 Q3 Q4 Q5 MEAN
1
2 1 1 3 3 2
3 3 3 3 3 3
3 2 3 2 2 2.4
3 3 3 3 2 2.8
2 3 3 2 3 2.6
3 2 3 3 2 2.6
3 2 2 2 2 2.2
2 2 2 2 2 2
1 2 2 1 2 1.6
2 2 2 2 2 2
2 2 2 2 2 2
2 2 2 1 3 2
2 3 3 2 2 2.4
2 2 2 2 2 2
2 3 1 3 2 2.2
1 2 2 2 2 1.8
2 2 2 2 2 2
3 2 2 3 3 2.6
2 2 1 3 3 2.2
2 2 2 3 2 2.2
2 1 2 2 3 2
3 3 3 3 3 3
2 2 2 2 2 2
2 3 3 3 3 2.8
 39

2 2 2 2 2 2
2 3 3 3 3 2.8
1 2 2 3 2 2
3 3 2 3 2 2.6
2 2 2 2 2 2
2 3 2 2 3 2.4
2 2 3 2 2 2.2
2 2 2 1 2 1.8
3 3 3 3 2 2.8
3 3 3 3 3 3
2 2 2 2 3 2.2
3 3 2 3 2 2.6
2 3 3 2 2 2.4
3 3 3 3 3 3
1 1 2 2 2 1.6
1 3 2 2 3 2.2
1 2 2 3 2 2
2 1 1 2 2 1.6
2 2 2 2 2 2
1 2 2 2 2 1.8
3 2 2 2 3 2.4
1 1 2 2 2 1.6
1 1 2 2 2 1.6
1 2 3 3 3 2.4
2 3 3 2 2 2.4
2 3 3 2 2 2.4
2 3 1 3 2 2.2
2 2 3 2 2 2.2
1 2 3 3 3 2.4
2 2 2 2 2 2
 40

1 2 2 2 2 1.8
2 3 1 2 3 2.2
2 1 2 3 2 2
 41

Cleanliness

Cleanliness
Q Q2 Q3 Q MEAN
1 4
2 3 2 3 2.5
3 3 3 3 3
1 1 1 2 1.25
1 1 2 2 1.5
2 2 3 2 2.25
1 2 2 3 2
2 2 2 2 2
2 2 2 2 2
2 2 2 2 2
2 2 2 2 2
2 2 2 2 2
3 1 2 2 2
2 2 3 2 2.25
2 2 2 2 2
3 2 3 3 2.75
2 2 2 2 2
2 2 2 2 2
1 2 3 2 2
2 2 2 1 1.75
3 3 2 2 2.5
2 3 2 2 2.25
3 3 3 3 3
2 2 2 2 2
2 2 3 3 2.5
2 2 2 2 2
2 2 2 2 2
 42

2 2 3 3 2.5
2 2 2 2 2
2 2 2 2 2
2 2 3 2 2.25
3 2 3 3 2.75
2 2 2 2 2
2 2 2 2 2
3 2 3 2 2.5
3 2 3 3 2.75
2 2 2 3 2.25
2 2 2 3 2.25
3 3 3 3 3
2 2 2 2 2
2 2 2 2 2
2 2 2 2 2
1 2 2 2 1.75
2 2 2 2 2
2 2 2 2 2
2 2 2 2 2
2 2 2 2 2
2 3 3 2 2.5
3 3 3 3 3
3 2 3 2 2.5
3 2 2 3 2.5
3 2 3 3 2.75
2 2 2 2 2
3 3 3 3 3
2 2 2 2 2
2 1 1 2 1.5
 43

1 2 3 3 2.25
2 1 2 2 1.75
 44

Customer Services

Customer Services
Q Q2 Q3 Q4 Q5 MEAN
1
2 3 2 2 3 2.4
3 3 3 3 3 3
3 3 3 3 3 3
3 3 3 3 3 3
3 3 2 1 2 2.2
1 1 2 3 2 1.8
1 1 1 1 1 1
3 3 3 3 3 3
3 3 3 2 2 2.6
2 2 2 2 2 2
2 2 2 2 2 2
3 2 1 2 3 2.2
2 2 2 2 3 2.2
2 2 2 2 2 2
3 3 3 2 2 2.6
1 1 1 1 1 1
2 1 1 1 2 1.4
2 2 3 2 2 2.2
1 1 1 1 1 1
3 3 3 3 3 3
3 3 2 2 2 2.4
2 3 2 3 3 2.6
2 2 2 2 2 2
3 3 3 3 2 2.8
3 3 3 3 3 3
3 3 3 3 3 3
 45

3 3 3 2 2 2.6
2 2 3 2 3 2.4
2 2 3 3 2 2.4
2 2 3 3 2 2.4
3 2 3 2 2 2.4
2 2 2 2 2 2
3 3 3 3 3 3
3 3 2 3 3 2.8
3 2 2 2 3 2.4
3 2 1 1 1 1.6
2 2 2 2 2 2
3 3 3 3 3 3
3 2 2 2 3 2.4
3 3 2 2 3 2.6
2 1 2 2 1 1.6
3 1 1 2 2 1.8
2 2 3 3 3 2.6
3 3 3 3 3 3
2 2 2 2 2 2
3 2 2 2 3 2.4
3 3 3 2 3 2.8
3 3 3 3 3 3
2 3 3 3 3 2.8
2 3 3 3 3 2.8
3 3 3 2 2 2.6
3 3 3 3 3 3
3 3 3 3 3 3
2 2 2 2 2 2
3 3 3 3 3 3
 46

1 1 1 1 1 1
2 1 2 3 2 2
 47

APPENDIX D

STATISTICS

Correlations

Age Accommodation

Age Pearson Correlation 1 .178

Sig. (2-tailed) .185

N 57 57

Accommodation Pearson Correlation .178 1

Sig. (2-tailed) .185

N 57 57

Correlations

Age Food

Age Pearson Correlation 1 -.072

Sig. (2-tailed) .595

N 57 57

Food Pearson Correlation -.072 1

Sig. (2-tailed) .595

N 57 57

Correlations

Age Cleanliness

Age Pearson Correlation 1 .024

Sig. (2-tailed) .861

N 57 57

Cleanliness Pearson Correlation .024 1

Sig. (2-tailed) .861

 48

N 57 57

Correlations

CustomerServic
Age e

Age Pearson Correlation 1 -.166

Sig. (2-tailed) .218

N 57 57

CustomerService Pearson Correlation -.166 1

Sig. (2-tailed) .218

N 57 57

Correlations

OverallSati
Age sfaction

Age Pearson Correlation 1 -.032

Sig. (2-tailed) .815

N 57 57

OverallS Pearson Correlation -.032 1

atisfactio
Sig. (2-tailed) .815
n

N 57 57

Correlations

Sex Accommodation

Sex Pearson Correlation 1 -.424**

Sig. (2-tailed) .001

 49

N 57 57

Accommodation Pearson Correlation -.424** 1

Sig. (2-tailed) .001

N 57 57

Correlations

Sex Food

Sex Pearson Correlation 1 -.188

Sig. (2-tailed) .160

N 57 57

Food Pearson Correlation -.188 1

Sig. (2-tailed) .160

N 57 57

Correlations

Sex Cleanliness

Sex Pearson Correlation 1 -.107

Sig. (2-tailed) .430

N 57 57

Cleanliness Pearson Correlation -.107 1

Sig. (2-tailed) .430

N 57 57

Correlations

CustomerServi
Sex ce
 50

Sex Pearson Correlation 1 .103

Sig. (2-tailed) .446

N 57 57

CustomerServi Pearson Correlation .103 1

ce
Sig. (2-tailed) .446

N 57 57

Correlations

OverallSatisfacti
Sex on

Sex Pearson Correlation 1 -.194

Sig. (2-tailed) .148

N 57 57

OverallSatisfaction Pearson Correlation -.194 1

Sig. (2-tailed) .148

N 57 57

Correlations

Strand Accommodation

Strand Pearson Correlation 1 .226

Sig. (2-tailed) .091

N 57 57

Accommodation Pearson Correlation .226 1

Sig. (2-tailed) .091

N 57 57

Correlations

Strand Food

Strand Pearson Correlation 1 .198

 51

Sig. (2-tailed) .140

N 57 57

Food Pearson Correlation .198 1

Sig. (2-tailed) .140

N 57 57

Correlations

Strand Cleanliness

Strand Pearson Correlation 1 .012

Sig. (2-tailed) .930

N 57 57

Cleanliness Pearson Correlation .012 1

Sig. (2-tailed) .930

N 57 57

Correlations

CustomerServic
Strand e

Strand Pearson Correlation 1 .104

Sig. (2-tailed) .440

N 57 57

CustomerService Pearson Correlation .104 1

Sig. (2-tailed) .440

N 57 57

Correlations

OverallSatisfacti
Strand on
 52

Strand Pearson Correlation 1 .196

Sig. (2-tailed) .145

N 57 57

OverallSatisfaction Pearson Correlation .196 1

Sig. (2-tailed) .145

N 57 57
 53

CURRICULUM VITAE

PERSONAL DATA

Name: Julia Alexa A. Agra

Sex: Female

Address: Brgy. 3 Salbang, Paoay, I.N.

Birthdate and Place: September 26, 2004, Quezon City

Citizenship: Filipino

Religion Affiliation: Roman Catholic

Email Address: jaagra26@gmail.com

PARENTS

Father: Frank R. Agra

Occupation: Self-employed

Mother: Milyn A. Agra

Occupation: Self-employed

EDUCATIONAL ATTAINMENT

Mariano Marcos State University Laboratory Elementary School

Mariano Marcos State University Laboratory High School

 54

CURRICULUM VITAE

PERSONAL DATA

Name: Daniel Dave R. Andres

Sex: Male

Address: Brgy. 15 San Guillermo Laoag City

Birthdate and Place: November 8, 2004,

Citizenship: Filipino

Religion Affiliation: Roman Catholic

Email Address: davedanielandres@gmail.com

PARENTS

Father: David N. Andres Jr.

Occupation: N/A

Mother: Marilou R. Andres

Occupation: Owner of Dad’s Bike Shop

EDUCATIONAL ATTAINMENT

Mariano Marcos State University Laboratory Elementary School

Mariano Marcos State University Laboratory High School

 55

CURRICULUM VITAE

PERSONAL DATA

Name: Charlayne Faye Jacinto

Sex: Female

Address: Brgy. 27 Katipunan St. Laoag City

Birthdate and Place: July 24, 2004, Laoag City

Citizenship: Filipino

Religion Affiliation: Aglipayan

Email Address: Charlaynefayejacinto@gmail.com

PARENTS

Father: Joseph G. Ramos

Occupation: Computer Technician

Mother: Frances May J. Romas

Occupation: Sales Manager of Netline Contact

Solution

EDUCATIONAL ATTAINMENT

Mariano Marcos State University Laboratory Elementary School

Mariano Marcos State University Laboratory High School

 56

CURRICULUM VITAE

PERSONAL DATA

Name: Kyrzten Denise A. Pagdilao

Sex: Female

Address: Brgy. 19 Tamurong, San Nicolas, I.N.

Birthdate and Place: August 23, 2005, Batac City

Citizenship: Filipino

Religion Affiliation: Roman Catholic

Email Address: kdenise0823@gmail.com

PARENTS

Father: Billy A. Pagdilao

Occupation: Checker

Mother: Ernelyn A. Pagdilao

Occupation: Housewife

EDUCATIONAL ATTAINMENT

ISALA - Mariano Marcos State University Laboratory Elementary School

Mariano Marcos State University Laboratory High School

 57

CURRICULUM VITAE

PERSONAL DATA

Name: Keira Gabrielle Fleurleine R. Tattao

Sex: Female

Address: Brgy. 34-B Gabu Norte, Laoag City, I.N.

Birthdate and Place: December 16, 2004,

Citizenship: Filipino

Religion Affiliation: Born-Again

Email Address: Keiragabrielle1216@gmail.com

PARENTS

Father: John Richie T. Tattao

Occupation: Manager

Mother: Gracea Hephzibah R. Recta

Occupation: Lawyer

EDUCATIONAL ATTAINMENT

Mariano Marcos State University Laboratory Elementary School

Mariano Marcos State University Laboratory High School