TRANAX ERROR CODES

20001 Unable to load a cassette Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser Replenish the cash - if using less than 75 bills, disable "Low Cash Warning" in the Transaction Setup menu. Empty reject bin - if bin is empty, do a Cassette Total Close vault door - check vault door switch (located upper left corner) - check that black and white, 2 -wire connector is properly connected at rear of main board. Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.

20002

Low Cash

20003

Reject Bin is Full

20004

Vault Door is Open

20010

Receipt Paper Jam

20012

Receipt printer feed lever open Receipt paper is empty Thermal printer is overheated Cash Dispenser detects bills prior to dispensing Receipt printer feed lever open - during operation Thermal printer is overheated - during operation

Close the feed lever on the printer.

20013 20014

Replenish the paper roll Contact manufacturer

2xx15

Remove any jammed bills from the dispenser.

Axxx1

Close the feed lever on the printer.

Axxx2

Contact manufacturer

Axxx3

Receipt Paper Jam

Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Replenish the paper roll

Axxx4

Receipt paper is empty Receipt paper is jamming during loading Receipt paper cutter error

Axxx5

Remove any jammed paper and then reload.

Axxx8

Contact manufacturer

ADNxx

Printer connection error

Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect

C001x

CDU sensor is tripped

Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Check dispenser for jammed bills and restart the machine Contact manufacturer Contact manufacturer Contact manufacturer Contact manufacturer

C002x C0030 C0031 C0032 C0033

CDU sensor is tripped CDU motor failure CDU Gate solenoid error Outlet solenoid error CDU Encoder error Double Note detect module failure Double Note detect module failure (2) Detected notes in path before initializing Gate sensor open during initializing Notes detected during installation

C0034

Contact manufacturer

C0035

Contact manufacturer

C0036

Check for notes in the Cash Dispenser.

C0039

Contact manufacturer

C003B

Check for notes in the Cash Dispenser.

C0040

Cassette removed during dispense

Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. Check the condition of the cash in the cassette. Verify that the cash is of good quality. Check that the denomination in Transaction setup matches the actual denomination loaded Check for notes in the Cash Dispenser. Verify the quality of the cash. Straighten and shuffle cash in the cassette. Verify the quality of the cash. Straighten and shuffle cash in the cassette. Contact manufacturer Ch k h i h f d d h

C0041

Tried to dispense notes more than 5 times

C0042

Note jam More than 10 notes rejected during one transaction More than 5 notes rejected consecutively CDU Hardware Failure Feed error

C0043

C0044

C0046 C0047

the cash leaves the cassette. Verify that the cassette has cash in it. C0048 C004A Incorrect bill count Jammed notes Long note detected 3 times consecutively Miscount of notes between sensors Verify cash count under settlement Check for notes in the Cash Dispenser. Verify the quality of the cash. Straighten and shuffle cash in the cassette. Verify operation of exit gate. Check the number of dispensed notes. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. Test CDU using diagnostics, verify amount of dispensed notes versus requested notes. Test CDU using diagnostics, verify amount of dispensed notes versus requested notes. Remove any notes from path, verify amount of dispensed notes. Contact manufacturer Remove any notes from path, verify amount of dispensed notes.

C004B

C004C

C004D

Cash cassette not properly set

C004E

Miscount of notes between sensors Miscount of notes between sensors

C004F

C0050

Power failure during dispense

C0051

Over 150 notes requested Detected notes in path after dispense CDU double detect module failure. Detected long notes at outlet sensor Exit gate sensor failure Sensor failure Sensor failure Shutter failure Stacker sensor failure Shutter close error

C0052

C0053

Contact manufacturer

C0055

Check quality of cash, verify that denomination matches actual loaded cash. Contact manufacturer Check sensors for debris. Contact manufacturer. Check sensors for debris. Contact manufacturer. Contact manufacturer Contact manufacturer Contact manufacturer

C0056 C006x C007x C0082 C0083 C0084

CDNxx

CDU connection failure

Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. This error is of concern only if it is repeated. Outside interference may cause it. Check modem Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Code reported from host processor Code reported from host processor Code reported from host processor

D0001

Modem initializing error

D0002

Reversal transaction failed.

D0012 D0013 D0014

Invalid Transaction Invalid Amount Invalid Card Number Surcharge screen should have been displayed Exceeds issuer withdrawl limit No credit account Insufficient funds No checking account No savings account Expired Card

D0020

Code reported from host processor

D0024 D0039 D0051 D0052 D0053 D0054

Code reported from host processor Code reported from host processor Code reported from host processor Code reported from host processor Code reported from host processor Code reported from host processor Code reported from host processor - If processing through Coredata verify that Dual-Masterkey is enabled (Host Setup) - all other processors it is disabled.

D0055

Invalid PIN

D0057

Transaction not permitted card Transaction not permitted Terminal Exceeded withdrawl limit Number of PIN tries exceeded No Account Invalid Date

Code reported from host processor

D0058

Code reported from host processor

D0061

Code reported from host processor

D0075

Code reported from host processor

D0078 D0080

Code reported from host processor Code reported from host processor

D0083 D0086 D0091 D0092

Cannot verify PIN Cannot verify PIN Bank unavailable System unavailable Transaction serial number mismatch Record format mismatch Routing ID mismatch Terminal ID mismatch Response type mismatch (reversal) Response type mismatch (day-close) Response type mismatch (Configuration) Response type mismatch (Withdrawl, Balance, Transfer) STX omitted ETX omitted FS omitted (after response code) FS omitted (after retrieval referance number) FS omitted (after system trace audit number) FS omitted (after account balance) FS omitted (after available balance)

Code reported from host processor Code reported from host processor Code reported from host processor Code reported from host processor

D0093

Contact host processor

D0094 D0095 D0096

Contact host processor Verify Routing ID number - Contact host processor Verify Terminal ID number - Contact host processor

D0097

Contact host processor

D0098

Contact host processor

D0099

Contact host processor

D009A

Contact host processor

D009B D009C

Contact host processor Contact host processor Verify that version of Mini-Bank Software matches host processor. Contact host processor Verify that version of Mini-Bank Software matches host processor. Contact host processor Verify that version of Mini-Bank Software matches host processor. Contact host processor Verify that version of Mini-Bank Software matches host processor. Contact host processor Verify that version of Mini-Bank Software matches host processor. Contact host processor

D009D

D009E

D009F

D00A0

D00A1

D00A2

FS omitted (after available balance) FS omitted (after authorization response text)

Verify that version of Mini-Bank Software matches host processor. Contact host processor Verify that version of Mini-Bank Software matches host processor. Contact host processor Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A3

D00A4

ETX is in wrong place

D00A5

FS omitted (after total cash dispense amount in day close) FS omitted (after total non cash dispense amount in day close) FS omitted (after surcharge amount in day close message) FS omitted (after surcharge amount in configuration message) ETX omitted (from configuration message) Modem is not responding No Connection ENQ not received from host Transmission error NAK sent 3 times to host Modem connection time out host not responding Modem cannot support connection - excessive line noise (usualy D1704/06)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A6

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A7

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A8

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A9

Contact host processor

D0300 D1000 D1100 D1200 D1300

Verify modem function. Verify modem function. Contact host processor Verify modem function. Verify host phone number - See D170x Verify host phone number - verify modem speed - See D170x Phone line connected to ATM will not support Datacommunication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer) Verify that incoming phone line is plugged into "Line" rather than "Phone" on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone) Verify host phone number - See D170x

D1500

D170x

D1800

No dial tone

D1900

No answer

D2000

Phone line Busy

Verify host phone number - call line with handset and check for busy signal - See D170x Check modem Contact host processor

D2100 D2200

Modem initializing error EOT not received from host RMS port failure, response time out, modem failure, no dial tone

E000x

Verify RMS settings (Host Setup) - See D170x

F0001

Current Number of Bills is 0

Load notes into the cash cassette - use Add Cassette function in Settlement Set Surcharge owner - (Customer Setup) Set Surcharge amount - (Customer Setup)

F0002 F0003

No Surcharge Owner set No Surcharge Amount No refresh timer set when advertisement is enabled No Advertisement text when advertisement is enabled Dispense limit set error (must be less than 25 notes)

F0004

Set refresh timer - (Customer Setup)

F0005

Set Advertisement text - (Customer Setup)

F0006

Set Dispense limit - (Transaction Setup)

F0007

Denomination Set error

Valid Denominations are $10, $20, $50, $100 (Transaction Setup)

F0008

Fast Cash Set error (cannot exceed dispense limit) Master Key index is invalid Master Key is empty Host Telephone Number is not set Error Retry timer is not set RMS Password is not set when RMS is enabled RMS phone number is not set when RMS send is enabled Terminal ID is not set

Check fast cash settings (Transaction Setup)

F0009 F000A

Check Master Key index - verify checksum (Host Setup) Check Master Key checksum - re-inject key (Host Setup)

F000B

Set Host Telephone Number - (Host Setup)

F000C

Set Error retry timer (Host Setup)

F000D

Set RMS Password - (Host Setup)

F000E

Set RMS Phone number - (Host Setup)

F000F

Set Terminal ID number - (Host Setup)

F0010

Routing ID is not set Master Key Serial number is not set

Set Routing ID number - (Host Setup)

F0011

Set Master Key serial number - (Host Setup)