ARTA-CITIZEN'S CHARTER - Water Meter Calibration

Service Applied Documentary Detailed Steps and Maximum Processing Processing Person in Charge Position
Who May Avail

For Requirements Duration Time Fee in Php Unit/Division
Water Meter All persons engaged in 1. Duly accomplished A. Approval of the requested 15 min. P100.00/meter Monitoring and Enforcement
Calibration of provision of water Request for Water Meter calibration service, setting of Division (MED)
15mm to 50mm supply, suppliers of Calibration Form; testing schedule, and issuance (Calibration Section)
meter size for water meters, entities of order of payment
laboratory based and institutions with Larry E. Aquino
testing; and water meters. 2. Water meters must Precision Instrument Techncian
15mm – 25mm be: (a) ISO 4064 1. The client proceeds to III
meter size for compliant or with similar the Water Meter Calibration
onsite testing features. (b) Clean. Laboratory (WMCL) Richard L. Camanzo
located in Ground, NIA Public Utilities Regulation
Compound and fills out the Officer II
Request for Water Meter
Calibration Form. Jay E. Cabajes
Precision Instrument Techncian
II
2. The WMC staff
Delmar Campos
assesses/processes the
accomplished request
II
form; sets the schedules of
meter submission and
Ryan delos Santos
tentative release; discuss
the procedures to the
II
client; and computes
testing fee.
3. Once the client agreed

to the schedule and testing
fee, the request will be
approved. The WMC staff
issues order of payment to
the client.
4. Otherwise, the request

will be denied, reasons will
be written in the request.
B. Payment of the Testing 15 min.
Fee
1. The client proceeds to

the NWRB – MED located
at the 8th Floor, NIA Bldg.
2. The MED staff writes

the iBars Payment Control
Number in the order of
payment.
3. The client proceeds to

Administrative and Finance
the NWRB Cashier and
Division-Cashier Section
pays the testing fee.
4. The client returns to

the laboratory and he/she
presents the NWRB O.R.
to WMC staff.
5. The WMC staff records

the payment and stamps
the schedule of meter
submission or site testing
on the Client’s Transaction
Copy. (Submission
schedule is set 3 days from
the date of payment
depending on the pending
calibration works. Onsite
schedule is set 5 days from
the date of payment
depending on the site
preparation by client and
availability of WMC staff).
C. Submission of the meters
for Laboratory Based Testing:
1. The client submits the

water meter in the
Laboratory on the set date
and time of submission.
2. The WMC Staff 2 min/meter

inspects, counts and
receives meter that are
acceptable for testing.
3. The WMC staff stamps 3 min

“RECEIVED” with the date
and receiving staff on the
Client’s Transaction Copy.
The “Tentative Date of
Release” will be stamped
also on the Client’s
Transaction Copy.
4. The WMC Staff put

notation on the Client’s
Transaction Copy for the
returned meter with no. of
meters and reasons.
Monitoring and Enforcement

Division (MED)
(Calibration Section)
Larry E. Aquino
Precision Instrument
Techncian III
Richard L. Camanzo
D. Tests, seals and prepares 15mm=120meters/day
report, conducted with at least 25mm=80 meters/day
one eligible NWRB Precision 32-50mm=4meters/day
Instrument Technician. Test (capacity of the
Report must be signed by the laboratory varies on the
eligible Precision Instrument size of water meter)
Technician present during the including sealing and Monitoring and Enforcement
conduct of the testing. test report writing Division (MED)
(Calibration Section)
Larry E. Aquino
E. Release of the calibrated Precision Instrument
meter. Techncian III
Richard L. Camanzo
1. The client claims the
Public Utilities Regulation
calibrated meter and test
Officer II
report on the releasing
date by presenting the
Jay E. Cabajes
Client’s Transaction Copy
in the WMC Laboratory.
Techncian II
Delmar Campos
2. The WMC staff with the
client checks and counts
Techncian II
the meter for release.
Ryan delos Santos
3. The client signs the Precision Instrument
Claim Log Book. Techncian II
4. The WMC staff stamps End of process

“CLAIMED” with the
release date.
Water meters must be: F. For Onsite Testing For old meters:
(1) ISO 4064 Compliant
or with similar features;
or (2) Non-ISO 4064
compliant water meters;
(3) Clean
Water meters must be:
(1) ISO 4064 Compliant
or with similar features; 1. NWRB Team (of at a) 75 meters/day for
or (2) Non-ISO 4064 least 2 staff with at least pulled out meters
compliant water meters; one eligible Precision including sealing and
(3) Clean Instrument Technician test report writing; b)
(PIT) coordinates with the 15 meters for
client on the site testing connected or in service
schedule and site meters.
preparation. (Approval of
the Travel Order is 2 days
prior to the travel
schedule).
For new meters:

2. Tests, seals and 120 meters/day.
prepares test report
3. The NWRB Team End of process.

issues the test report at the
end of the travel period.

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Service Applied Documentary Detailed Steps and Maximum Processing Processing Person in Charge Position

Who May Avail

3. Once the client agreed

4. Otherwise, the request

1. The client proceeds to

2. The MED staff writes

3. The client proceeds to

4. The client returns to

5. The WMC staff records

1. The client submits the

2. The WMC Staff 2 min/meter

3. The WMC staff stamps 3 min

4. The WMC Staff put

Monitoring and Enforcement

4. The WMC staff stamps End of process

For new meters:

3. The NWRB Team End of process.

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