Communication 101
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Rusu BogdanCommunication 101
Uploaded by
Rusu BogdanCommunication 101
"Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry
Patterson
1. State facts, not opinions in a conversation.
2. Listen to understand, not to reply.
3. Focus on shared interests, not positions.
4. Be open to influence, not just persuasion.
5. Acknowledge other's feelings and concerns.
6. Use questions to guide the conversation.
7. Use storytelling to make a point.
8. Be aware of nonverbal communication.
9. Be prepared to address high-stakes issues.
10. Understand the power of commitment in a conversation.
"Nonviolent Communication: A Language of Life" by Marshall B. Rosenberg
1. Feelings are natural, needs drive them. Identify both to communicate effectively.
2. Nonviolent Communication means expressing without blame or criticism.
3. Use 'I' statements to take responsibility for your own feelings and needs.
4. Empathy is the key to understanding others and resolving conflicts.
5. Make requests, not demands for a more positive communication.
6. Focus on what you want, not on criticizing what you don't want.
7. Honor the humanity in others, avoid judgment & labels.
8. Communicate with clarity and honesty to build trust.
9. Be present & listen deeply to fully understand the message.
10. Express gratitude to strengthen relationships & build connection.
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"The Charisma Myth: How Anyone Can Master the Art and Science of Personal
Magnetism" by Olivia Fox Cabane
1. Charisma is a learned skill, not a personality trait.
2. Emulate traits of charismatic people you admire.
3. Speak in terms of others' interests to build rapport.
4. Use power poses to increase confidence.
5. Active listening fosters connection and trust.
6. Share vulnerability to build deeper connections.
7. Lead with a strong and clear point of view.
8. Use mirroring to build rapport and trust.
9. Show genuine interest in others to build relationships
10. Confidence comes from taking action, not just thinking.
"How to Win Friends and Influence People" by Dale Carnegie
1. Don't criticize, condemn or complain. Instead, give honest and sincere
appreciation.
2. Show genuine interest in other people. Ask them about themselves and listen
attentively to their answers.
3. Give honest and sincere compliments, and do so sincerely and specifically.
4. Become genuinely interested in other people and be a good listener. Encourage
them to talk about themselves.
5. Talk in terms of the other person's interests.
6. Appeal to the other person's nobler motives.
7. Dramatize your ideas.
8. Begin in a friendly way.
9. Let the other person save face.
10. Making the other person feel important and do it sincerely.
“Simply Said: Communicating Better at Work and Beyond”
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1. Keep it simple: Use clear and concise language to convey your message
effectively.
2. Listen actively: Encourage dialogue by actively listening and engaging with your
audience.
3. Focus on the recipient: Keep your audience's needs and perspective in mind
while communicating.
4. Use visual aids: Use pictures, diagrams, and other visual aids to supplement
your verbal message and enhance understanding.
5. Be authentic: Speak in a genuine and honest manner to build trust and credibility
with your audience.
6. Show empathy: Show empathy and understanding for the feelings and concerns
of your audience.
7. Be concise: Be brief and to the point in your communication to keep your
audience engaged.
8. Choose your words carefully: Use precise, descriptive language to effectively
convey your message.
9. Use storytelling: Use stories to illustrate your point and make it more relatable to
your audience.
10. Monitor your body language: Pay attention to your body language, tone of voice,
and other nonverbal cues, as they can convey more than words.
Actionable Exercises
1. State facts, not opinions in a conversation
2. Listen to understand, not to reply
3. Focus on shared interests, not positions
4. Be open to influence, not just persuasion
5. Acknowledge other's feelings and concerns
6. Use questions to guide the conversation
7. Use storytelling to make a point
8. Be aware of nonverbal communication
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9. Be prepared to address high-stakes issues
10. Understand the power of commitment in a conversation
11. Identify and express feelings and needs in communication
12. Express without blame or criticism
13. Use "I" statements to take responsibility for own feelings and needs
14. Use empathy to understand and resolve conflicts
15. Make requests instead of demands
16. Focus on what you want, not on criticizing what you don't want
17. Honor the humanity in others, avoid judgment and labels
18. Communicate with clarity and honesty to build trust
19. Be present and listen deeply to fully understand the message
20. Express gratitude to strengthen relationships and build connection
21. Charisma is a learned skill, not a personality trait
22. Emulate traits of charismatic people you admire
23. Speak in terms of others' interests to build rapport
24. Use power poses to increase confidence
25. Share vulnerability to build deeper connections
Communication 101 4