STATE BANK OF PAKISTAN

BANKING CONDUCT & CONSUMER PROTECTION DEPARTMENT

Banks Focal Persons List updated as of December, 2022
S.No Bank /DFIs/MFBs Name Name Destination Direct Number Cell Numbers E-Mail Address
1 First Women Bank Limited Ms. Shaheen Zameer SVP/ Head Marketing, & Service Quality Division 021-35657630 0301-8288740 shaheen.zamir@fwbl.com.pk
Syeda Shama Suhail Head of Operations 021-35655781 0300-2481196 shama@fwbl.com.pk
2 National Bank OF Pakistan Anwar Ahmed Qureshi AVP, Complaint Management Division - President Secretariat 021-99220667 0312-2808102 anwar.qureshi@nbp.com.pk
Sadaf Fatima VP, Complaint Management Division - President Secretariat 021-99220459 0300-2549460 sadaf.fatima@nbp.com.pk
3 The Bank of Khyber Muhammad Hassan Khan Incharge, Service Quality Department 091-5284909 0332-9975367 muhammad.hassan@bok.com.pk
Syed Muhammad Awais Incharge, Complaint Management Unit 091-5253867 0300-5950032 muhammad.awais@bok.com.pk
4 The Bank of Punjab Raqia Mansoor Malik Unit Head CMU 042-35871176 0321-4744447 raqia.mansoor@bop.com.pk
Muhammad Rizwan Qureshi Manager Banking Mohtasib 021-35292377 0333-3778062 Rizwan.qureshi@bop.com.pk
5 Sindh Bank Limited Mir Mohsin Talpur V.P-1,Compliance Division 021-35829480 0301-8220646 Mohsin.talpur@Sindhbankltd.com
Kaleem Mustufa V.P-1Compliance Division 021-35829479 0301-2527285 Kaleem.mustafa@sindhbankltd.com
6 Zari Tarqiati Bank Limited Syed Naeem Mumtaz Vice President /Home Remittance Department/ Operation 051-9252739 0333-5155194 syed.naeeml@ztbl.com.pk
Division
Sanaullah Senior Vice President- Credit Operations Department, Head 051-9252718 0300-5105586 svp.cod@ztbl.com.pk
Office Islamabad
7 SME Bank Ltd Syed Zubair Shah VP/Deptt.Head vigilance 051-9206652 0321-6164712 zshah@smebank.org

Azhar Javed AVP/Deptt Head Operations 051-9206647 0333-5205027 ajaved@smebank.org

8 Punjab Provencial Cooperative Bank Muhammad Saleem Tahir Head Operations 042-99211432-36 (Ext# (241) 0300-4249003 Saleem.tahir@ppcbl.com.pk
Limited Asma Shakeel Head Legal/In charge Complaint Cell 042-99211432-36 (Ext# 268) 0331-4200755 Asma.shakeel@ppcbl.com.pk
9 Industrial Development Bank of Muhammad Naeem Khalid AVP/Head of Operations & Investment Department 021-99213652 0333-2196018 operations@idbl.com.pk
Pakistan Limited Muhammad Bilal Siddiqui Officer Grade-III Operations& InvestmentDepartment 021-99213633 0335-0365017 operations@idbl.com.pk
10 Habib Bank Limited Khan Ahmed Basit DGM, Head of Complaint& Process Re-Engineering 021-37137425 Ext:19714 0345-5257889 Ahmed.basit@hbl.com
Qazi SibghatUllah Manager Complaint Resolution 021-37137425 Ext:8816 0331-2583729 qazi.sibghatullah@hbl.com
11 United Bank Limited Khizer Sikander Head Service Quality;Service Quality Department 021-990332948 0300-8263994 Khizer.sikander@ubl.com.pk
Saira Mughal Head Complaint management Unit 021-990332442 0302-2878761 saira.mughal@ubl.com.pk
12 MCB Bank Limited Kamran Jawaid Deptt Head Complaint Resolution& Banking Conduct 021-32642513 0300-2557757 kamran.jawaid@mcb.com.pk
Kashif Qadeer Manager Complaint Resolution Unit, Service Quality 021-32270072/021-32641169 0345-3181043 kashif.qadeer@mcb.com.pk
13 Allied Bank Ltd Omer Rashid Puri Chief Experience Officer (CXO) Service Standards & Quality - SEG 042-35880043 Ext.31510 0300-2135762 Omer.puri@abl.com
Yaseer.pal@abl.com
Yasser Naseer Pal Divisional Head - Centralized Accounts Processing (CP)-BSG 042-35880043 Ext-31522 0313-2472000
14 Bank Al-Falah Limited Muhammad Ali Vohra Unit Head Complaint Management 021-3312-2780 0301-8229318 ali.vohra@bankalfalah.com
Inam-ul-Haq Senior Officer - Complaint Management Unit 021-3312-3228 0331-5693299 inamul.h@bankalfalah.com
15 Bank Al-Habib Limited Muhammad Ismail Khan Senior Chief Manager 021-32464271 0333-1026704 ismail.khan@bankalhabib.com
Shahid Abbas Dodhiya Deputy General Manager 021-32270681 0302-8289448 dodhiya@bankalhabib.com
16 Habib Metropolitan Bank Limited Nasir Mehmood Head CFT, Sanctions Surveillance & LEA Investigations 021-32648249 0333-5545315 nasir.mehmood@habibmetro.com
Anjum Amin Siddiqui Head Regulatory Risk & Compliance 021-32644422 0300-8271467 anjum.amin@habibmetro.com
17 JS Bank Limited Aziz Morris Chief Compliance Officer 021-38907501 0322-2009120 Aziz.Morris@jsbl.com
SBP Coordination Unit SBP Coordination 021-38907490 0322-2540201 SBPCoordination@jsbl.com
 STATE BANK OF PAKISTAN
BANKING CONDUCT & CONSUMER PROTECTION DEPARTMENT
Banks Focal Persons List updated as of December, 2022
S.No Bank /DFIs/MFBs Name Name Destination Direct Number Cell Numbers E-Mail Address
18 Faysal Bank Limited UMAIR idrees Mangrio Head - Customer Experience 021-111-747-747 Ext:9799 0300-8233388 Umairmangrio@faysalbank.com
Mehreen Sanghani TeamManager-Complaint Management Unit 021-111-747-747-Ext:5411 0306-1346238 MEHREEN.SANGANI@faysalbank.com
19 Askari Bank Limited Syed Zarrar Hussain Head of Complaints, SVP 051-2857414 0300-8542902 zarrar.hussain@askaribank.com.pk
Adnan Aslam Sandhu Manager Complaints-AVP 051-8094355 0333-5102399 Adnan.sandhu@askaribank.com.pk
20 Standard Chartered Bank (Pakistan) Raja Adil Khan Manager Client Experience 021-32452762 0300-9239770 raja.adil@sc.com
Limited Rida Fatima Team Leader CCU 021-32452507 0345-2276230 rida.fatima@sc.com
21 Soneri Bank Limited Tazeen Fatima Unit Head- CMU,Regulatory and Ethics 021-32436298 0331-0372827 tazeen.fatima@soneribank.com
Memoona Afridi Head - Customer Experience 021-32436298 0301-8238640 memoona.afridi@soneribank.com
22 SILK Bank Limited Marium Hussain Head - CMU/ LOU 021-34321772 0300-8212815 mariam.hussain@silkbank.com.pk
Asim Ghouri Asst. Manager -CMU 021-34321612 0331-2425073 asim.ghouri@silkbank.com.pk
23 Summit Bank Ltd Muhammad Farhan Babar Head of Compliance 021-38901100 Ext:2880 0322-2009112 farhanbabar@summitbank.com.pk
Adeel Ahmed Siddiqi Team Leader 021-35792011 0346-2891118 adeel.ahmed@summitbank.com.pk
24 Samba Bank Limited Clifford Lucas VP - Head QA & Customer Care, Phone Banking & Tele Sales 021-38246146 0300-8222129 clifford.lucas@samba.com.pk

Ammar Navid Rizvi Manager & AVP Customer Care 021-38246162 0335-0222041 ammar.rizvi@samba.com.pk
25 Meezan Bank Limited Ali Raza Khan Manager CCU 021-38103500, 0343-2201739 Khan.ali@meezanbank.com
Ext: 2457
Muhammad Zaighum Hussain Senior Officer Reporting 021-38103500, 3746 0336-2098562 zaighum.hussain@meezanbank.com
26 Al-Baraka Bank (Pakistan) Limited Aziz Reimooh Unit Head, Complaint Management Unit & Ethics Controls 021-35301864 0345-2484417 aziz.reimooh@albaraka.com.pk
Rahila Aamir Basrai Head of Corporate Communication & Marketing 021- 32637174-75 Ext: 2018 0300-2000016 rahila.esmail@albaraka.com.pk
27 Bank Islami Pakistan Limited Corry George Richard Francis Manager Complaint Resolution unit-Service Quality 021-35839906 Ext 6735 0316-0204817 corry.george@bankislami.com.pk
Asif Nazir Head-Service Quality 021-35839906 Ext 6700 0331-4440435 Asif.nazir@bankislami.com.pk
28 MCB Islamic Bank Limited Brain Bernard D'Souza Head -Service Quality 021-34837013 0333-3111322 brian.dsouza@mcbislamicbank.com
Mirza Muhammad Nadir Ali Manager Complaint Resolution Department 021-34837013 0312-2093199 nadir.ali@mcbislamicbank.com
29 Dubai Islamic Bank Pakistan Babar Baig Manager Complaint Management 021-35203889 0334-3501104 babarb@dibpak.com
Waheed Ali Shaikh Complaint Resolution Analyst 021-35203894 0334-3522110 Waheed.ali@dibpak.com
30 Citi Bank N.A Eden Patras-Emmanuel Executive Assistant / CCO Office 92 21 32598222 92 334 2203379 eden.patrasemmanuel@citi.com
Asad Sarfaraz Franchise Governance Officer 92 21 32598982 92 321 4518197 asad.sarfaraz@citi.com
31 Deutsche Bank AG Naveed Asghar Head of Corporate Coverage-Pakistan 042-36026240 0333-7869836 naveed.asghar@db.com
Zeeshan Waheed Head of Compliance & Anti Financial Crime 021-35207371 0333-4480897 Zeeshan.waheed@db.com
32 Industrial &Commercial Bank of China Shamwail Sohail Head of Compliance 021-35208968 0322-4073333 Shamwail.Sohail@pk.icbc.com.cn
Muhammad Adeel Aleem Siddiqui Manager,AVP - AML & Compliance 021-35208984, Ext: 984 0333-2375046 adeel.siddiqui@pk.icbc.com.cn
33 Bank of China Limited Shariq Rasheed Operataion Manager 021-33110688-690/695 0336-2179169 shariq.rasheed@bankofchina.com
Arsalan ahmesd siddiqui Manager Compliance 021-33110688-671 0345-2423899 arsalan.siddiqui@bank-of-china.com
Development Finance Institutions

1 Pakistan Kuwait Investment Company Naveed Lodhi Group Head of Compliance / EVP 021-35641964 0337-8205797 naveed.lodhi@pkic.com
Limited Syed Azmat Ali Manager Regulatory Compliance / AVP 111-611-611 Ext 225 0301-2244207 azmat.ali@pkic.com
2 Pak-Oman Investment Company S. Abdullah Jamal Ahmed Head of Compliance (021) 35630971-75 Ext. 151 0321-2405844 abdullah.jamal@pakoman.com
Limited Sajjad Arif Head of Internal Audit (021) 35630971-75 Ext. 109 0334-3404562 Sajjad.arif@pakoman.com
 STATE BANK OF PAKISTAN
BANKING CONDUCT & CONSUMER PROTECTION DEPARTMENT
Banks Focal Persons List updated as of December, 2022
S.No Bank /DFIs/MFBs Name Name Destination Direct Number Cell Numbers E-Mail Address
3 Pak Brunei Investment Company Syed Kashif Ali 021-35361215-9 0332-3492126
Credit Analyst, Credit Risk and Monitoring Department syed.kashif@pakbrunei.com.pk
Limited Ext 167
Nadeem Akhtar Senior Credit Analyst 021-35361215-9 Ext-157 0321-8913476 nadeem.akhtar@pakbrunei.com.pk
4 Pak-Libya Holding Company Limited Atif Mahmud S.V.P – Risk Management & Regulatory Compliance 021-111-111-115 Ext-349 0300-2503993 atif@paklibya.com.pk
Abdul Latif Memon Senior Executive Vice President & HOD – Risk Management & 021-111-111-115 Ext-358 0321-2448709 latif.memon@paklibya.com.pk
Regulatory Compliance
5 Saudi Pak Industrial & Agricultural Saudi Pak Industrial & Agricultural Investment Company Limited being a DFI does not provide any product or service to individuals including Politically Exposed Persons
Investment Company Limited
6 PAIR Investment Company Limited Syed Afak Hussain Shah Musavi Chief Compliance Officer 021-35829647 0333-2177324 afak.shah@pairinvestment.com
Khurram Faizyab Head of Corporate & Investment Banking / CIBG 021-35829683 0300-2336142 khurram.faizyab@pairinvestment.com
7 Pak China Joint Investment Company Khurram Shahzad Head of Compliance 051-2099616 0321-5097885 Khurram.shahzad@pakchinainvest.com
Limited Muhammad Bilal Assistant Manager-Compliance 051-2800273 0300-0555891 muhammad.bilal@pakchinainvest.com
8 House Building Finance Company Syed Asad Ali Jafri GH-Recovery & SAM 03353036799
Limited
021-35641745 asad.jafri@hbfc.com.pk
9 Pakistan Mortgage Refinance Bushra Shaikh Manager Compliance 021-35633366-8-Ext :138 0323-2031778 bushra.shaikh@pmrc.com.pk
Company Limited Shaheryar Shakeel Senior Manager- Operations 021- 35633366-8 Ext: 134 0300-2138964 shaheryar.shakeel@pmrc.com.pk
Microfinance Banks
1 HBL Microfinance Bank Limited Saeed Ahmed CFT/AML Analyst (Compliance Department) 051-111-362-362 Ext: 1230 0321-5585470 saeed.ahmed5@mfb.com.pk
Muhammad Ali Akram Incharge CFT Desk 051-111362362 (Ext:1221) 0342-1112288 muhammad.akram@mfb.com.pk
2 NRSP Microfinance Bank Limited Muhammad Hamid Anwar Manager Compliance/ Compliance Department 062-2285126 Ext. 716 0331-5699951 muhammad.hamid01@nrspbank.com
Muhammad Waqas Ashraf Head of Compliance &Risk 062-2285126 Ext:155 0321-7070407 waqas.ashraf@nrspbank.com
3 Khushhali Microfinance Bank Limited Misbah Huma Assistant Manager Complaint Handling-Operation 051-2334659 0301-8597753 misbah.huma@kb.com.pk
Muhammad Haroon Akhtar Manager Operations Assurance 051-2334655 0300-5186500 muhammad.akhtar@kb.com.pk
4 Telenor Microfinance Bank Limited Mehmood Khan Unit Manager - Customer Services & Quality Assurance 042-111-00-37-37 0340-0289195 mehmood@telenorbank.pk
Abdul Razzaq Team Lead Complaint Management & Customer Service 042-111-00-37-37 0346-6447991 abdul.razzaq1@telenorbank.pk
5 Pak Oman Microfinance Bank Limited Sultan Muhammad Head of Compliance 0335-5300002 sultan.muhammad@pomicro.com
Kamran Muqeem Team Leader Compliance 021-34300381-7 EXT:206 0300-2406108 kamran.muqeem@pomicro.com
6 U-Microfinance Bank Limited Junaid Hassan CFT Desk In-charge 051-111-182-265 0330-9897314 Junaid.Hassan@ubank.com.pk
Mr. Imran Majeed Manager AML Unit 051-111-182-265 0333-1001690 Imran.Majeed@ubank.com.pk
7 Mobilink Microfinance Bank Limited Najia Naqavi Head Service Quality 051-2817070-7 0300-5019590 najia.naqavi@mobilinkbank.com
Fahad Hayat Manager Customer support &Services 051-2817070-7 0301-8563027 fahad.hayat@mobilinkbank.com
8 Apna Microfinance Bank Limited Waqas Javaid Assistant Manager AMLt 042-36286519 Ext:222 0311-4999281 waqasjaved@apnabank.com.pk
Ms. Rabab Ali Compliance Officer 042-36286485, 0320-9430943 rabab.ali@apnabank.com.pk
042-36286519-20 Ext:222
9 Advans Pakistan Microfinance Bank Zubair Hafeez Head of Risk & Compliance 021-35303558 Ext: 10042 0332-2311221 zubair.hafeez@advanspakistan.com
Limited Farrukh Ali Manager – Compliance and AML/CFT 0308-8499643 farukh.ali@advanspakistan.com
021-35303558 Ext: 10037
10 Sindh Microfinance Bank Limited Mr. Nasir Hussain Qazi Officer, Risk & Compliance 021-34168125-6 (Ext. 112) 0301-2425306 nasir.hussain@sindhmfb.com
11 FINCA Microfinance Bank Limited Qasim Ali Shah Unit Head Regulatory Compliance 042-36667903 Ext – 322 0330-6010551 Qasim.shah@finca.pk
11 FINCA Microfinance Bank Limited
Hafiz Mian Azam Mehmood Regional Compliance Controller 042-36667903 Ext – 322 0333-0422147 mian.azam@finca.pk