HP LaserJet Pro MFP M435nw, HP LaserJet Enterprise 700

M712, HP LaserJet Enterprise MFP M725, HP LaserJet

Enterprise M806, HP LaserJet Enterprise Flow MFP M830, HP
LaserJet Managed Flow MFP M830 - Service and support
training

This course provides service and support information.

Course description:

Topics in this course include the features, architecture, and functionality of the
printer. Detailed information is also provided on solving problems, and removal and
replacement procedures for Customer Self Repair (CSR) parts and Field-
Replaceable Units (FRUs).

After completing this course, learners should be able to set up, configure, and
service the HP LaserJet Pro MFP M435nw, HP LaserJet Enterprise 700 M712, HP
LaserJet Enterprise MFP M725, HP LaserJet Enterprise M806, HP LaserJet
Enterprise Flow MFP M830, HP LaserJet Managed Flow MFP M830 printers as well
as provide technical support for the printers.

At the end of this course, the Library module contains a downloadable PDF version

of this course called the Instructor Guide. It also includes links to other helpful
resources. This PDF contains all of the links to websites and videos, so you do not
need to bookmark websites as you work through the contents of the course.

Audience

 Service engineers
 Support engineers
 Field service engineers
 Solution architects

Duration

2-3 hours

Prerequisites

Web-Based Training courses (SABA):

 HP LaserJet Theory and Troubleshooting Fundamentals - Service and

Support (ID: 0001091928)

Tour the printer

Learn about similarities and differences among the printers discussed in this training.
  Tour the printer - HP LaserJet Pro MFP M435nw
 Tour the printer - HP LaserJet Enterprise 700 M712
 Tour the printer - HP LaserJet Enterprise MFP M725
 Tour the printer - HP LaserJet Enterprise M806
 Tour the printer - HP LaserJet Enterprise and Managed Flow MFP M830

By the end of this module, learners should be able to:

 Identify and describe key features and specifications of the HP LaserJet
printers discussed in this training course.
 Locate and identify major printer components.
 Describe printer features and technologies.

 Tour the printer - HP LaserJet Pro MFP M435nw

 Learn about the key features, printer views, and the control panel for this printer.


 Technical specifications can be located on the HP Customer Support website for
the printer:
 http://www.hp.com/support/ljMFPM435nw
 Alternatively, go to www.hp.com/support. Search on the printer name and the
keyword specificati

Printer features - HP LaserJet Pro MFP M435nw

Review the key features of this printer.
Paper handling
 Tray 1 (100-sheet multipurpose tray)
 Tray 2 (250-sheet input tray)
 Optional Tray 3 (500-sheet input tray accessory)
 250-sheet output bin
 Optional duplex printing accessory
Supported operating systems and print drivers
The HP PCL 6 print driver is the default print driver. It is automatically installed unless you
select a different one.
For more information and additional driver options, go to www.hp.com/support.
Connectivity
 Hi-Speed USB 2.0
 10/100 Ethernet LAN connection
 Wireless network connection
Memory
256 MB DDR3 RAM
Control-panel display
Color graphical touch screen
Printing
 Prints 31 pages per minute (ppm) on A4-size paper, prints 30 ppm on Letter-size
paper, and prints 15 ppm on A3-size paper
 Print resolution is up to 1200x1200 dpi
  Supports HP ePrint
 Walk-up USB printing (no computer required)
Copying
 Copies at up to 31 copies per minute (cpm)
 Copy resolution is 300 dots per inch (dpi)
 Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to
420mm (16.5 in) in width
 Optional duplex copying
Scanning
 Scans in black and white or color with resolution up to 1200 dpi
 Scan to Email (no software required)
 Scan to Network Folder (no software required)
 Walk-up USB scanning (no computer required)

 Printer front view - HP LaserJet Pro MFP M435nw

 Locate features on the front of the printer.

1 Scanner

2 Color touchscreen control panel (tilts up for easier viewing)

3 On/off button

4 Tray 1 (pull the handles on the sides to open)

5 Tray 2

Walk-up USB port (for printing and scanning without a

6
computer)

7 Optional Tray 3 (available as an accessory)

8 Latch to open the front cover (access to the toner cartridge)

9 Output-bin extension for long paper

10 Output bin

Printer back view - HP LaserJet Pro MFP M435nw

Locate features on the back of the printer.
 1 Port cover

2 Power connection

3 Optional duplex printing accessory

4 Rear door (provides access for clearing jams)

Interface ports - HP LaserJet Pro MFP M435nw

Identify the location of the interface ports.

1 Network port

2 Hi-Speed USB 2.0 port

Control-panel layout - HP LaserJet Pro MFP M435nw

Use the control panel to obtain product and job status information and to configure the
product.

Touchscreen Provides access to the product features and indicates the current
1
display status of the product

Help button and

2 Provides access to the control-panel help system
light

3 On/off button Turns the product on or off

Moves the cursor to the right or moves the display image to the
next screen
Right arrow button NOTE:
4
and light
This button illuminates only when the current screen can
use this feature.
 Clears settings, cancels the current job, or exits the current
screen
Cancel button and NOTE:
5
light
This button illuminates only when the current screen can
use this feature.

Returns to the previous screen

Back button and NOTE:

6
light This button illuminates only when the current screen can
use this feature.

Moves the cursor to the left

Left arrow button NOTE:

7
and light This button illuminates only when the current screen can
use this feature.

Home button and

8 Provides access to the Home screen
light

Indicates the wireless network is enabled. The light blinks while

9 Wireless light
the product is establishing a connection to the wireless network.

Control-panel Home screen - HP LaserJet Pro MFP M435nw

The Home screen provides access to the product features, and it indicates the product
status.
NOTE:
Depending on the product configuration, the features on the Home screen can
vary. The layout might also be reversed for some languages.

Provides quick access to HP Web Services features, including

Web Services HP ePrint
1
button HP ePrint is a tool that prints documents by using any email
enabled device to send them to the product’s email address.

2 Setup button Provides access to the main menus

 Provides access to the Wireless menu and wireless status
information
NOTE:
Wireless When you are connected to a wireless network, this icon
3 changes to a set of signal strength bars.
button
NOTE:
This button does not display when the product is connected
to a wired network.

Provides access to network settings and information. From the

network settings screen, you can print the Network
Summary page.
Network
4 NOTE:
button
This button displays only when the product is connected to a
network.

Information Provides product status information. From the status summary

5
button screen, you can print the Configuration Report page.

Supplies Provides information about supplies status. From the supplies

6
button summary screen, you can print the Supplies Status page.

7 Product status Indicates whether the product is ready or is processing a job

Provides access to the Apps menu to print directly from Web

8 Apps button applications that you have downloaded from the HP Connected
Web site at www.hpconnected.com

Provides access to the walk-up USB feature (for printing and

9 USB button
scanning without a computer)

1
Scan button Provides access to the scan features
0

1
Copy button Provides access to the copy features
1

Tour the printer - HP LaserJet Enterprise 700 M712

Learn about the key features, printer views, and the control panel for this printer series.
NOTE:
The M712 and the MFP M725 that follows have hardware similarities. Some
procedures for the printers will be the same, such as loading trays and replacing
some parts.
Technical specifications can be located on the HP Customer Support website for the
printer:
http://www.hp.com/support/lj700M712
Alternatively, go to www.hp.com/support. Search on the printer name and the keyword
specifications.

Printer comparison - HP LaserJet Enterprise 700 M712

Compare the features of the printer models using the following table:

Printer models comparison

Feature M712n M712dn M712xh

Feature name
category CF235A CF236A CF238A

Paper
Tray 1 (100-sheet capacity)
handling

Tray 2 (250-sheet capacity)

Tray 3 (250-sheet capacity)

Optional Tray 4 (500-sheet Not Not

capacity) supported supported

Standard output bin (250-sheet

capacity)

Not
Automatic duplex printing
supported

Connectivity Hi-Speed USB 2.0

 10/100/1000 Ethernet LAN
connection with IPv4 and IPv6

Easy-access USB port, for printing

without a computer and for
upgrading the firmware

Not
Memory 512 MB DIMM
supported

16 GB Solid-State Memory Not

Storage
module supported

320 GB HP High-Performance Not Not

Secure Hard Disk supported supported

Control- 4-line LCD with 10-key numeric

panel display keypad

Prints 41 pages per minute (ppm)

Print on A4-size paper and 40 ppm on
Letter-size paper

Easy-access USB printing (no

computer required)

For the latest information on

supported operating systems and
print drivers, go
to: http://www.hp.com/support
NOTE:
Supported
Microsoft retired See the See the See the
operating
mainstream support for website website website
systems
Windows XP in April 2009.
HP will continue to provide
best-effort support for the
discontinued XP operating
system.

Printer front-right view - HP LaserJet Enterprise 700 M712

Identify the parts on the front-right view of the printer.
 1 Output bin

2 Cartridge-door-release button

3 Output-bin extension

4 Tray 1

5 Formatter (contains the interface ports)

6 Right-side access door

7 Handles for lifting the product

8 500-sheet tray jam-access door

9 Handles for lifting the product

500-sheet tray (included with the M712xh

10
model)

11 Tray 3

12 Tray 2

13 On/off button

Printer front-left view - HP LaserJet Enterprise 700 M712

Identify the parts on the front-left view of the printer.

1 Hardware integration pocket (for connecting third-party devices)

2 Control panel
 Easy-access USB port (for printing without a computer and for upgrading the
3
firmware)

4 Handles for lifting the product

5 Handles for lifting the product

6 Lever to lock the 500-sheet tray to the product

7 Power connection

8 Duplexer (included with the M712dn and M712xh models)

9 Fuser jam-access cover

Interface ports - HP LaserJet Enterprise 700 M712

Identify the locations of the interface ports.

1 Local area network (LAN) Ethernet (RJ-45) network port

2 Hi-Speed USB 2.0 printing port

3 USB port for connecting external USB devices

Serial number and model number location - HP LaserJet Enterprise 700 M712
The serial number and model number are listed on an identification label located on the
back of the product. The serial number contains information about the country/region of
origin, the product version, production code, and the production number of the product.

Model names and numbers

Model name Model number

M712n CF235A
 M712dn CF236A

M712xh CF238A

Control-panel layout - HP LaserJet Enterprise 700 M712

Use the control panel to obtain product and job status information and to configure the
product.

Number Button or light Function

Control-panel Shows status information, menus, help information, and

1
display error messages

Cancels the current print job and clears the pages from the
2  Stop
product
button

Provides information about the message on the control-

3  Help
panel display
button

Navigates to the next item in the list, or decreases the value

4  Down
of numeric items
arrow

Navigates to the previous item in the list, or increases the

5
 Up arrow value of numeric items

 Saves the selected value for an item.

 Performs the action that is associated with the item
6 OK button that is highlighted on the control-panel display.
 Clears an error condition when the condition is
clearable.

7 Numeric keypad Enter numeric values

8 Clear button Returns values to their defaults and closes the help screen
 9  Folder Provides quick access to the Retrieve Job menu
button

 On: The product has experienced a problem. See

the control-panel display.
10  Attention  Off: The product is functioning without error.
light  Blinking: Action is required. See the control-panel
display.

 On: The product is online and ready to accept data

to print.
 Off: The product cannot accept data because it is
offline (paused) or has experienced an error.
11  Ready
 Blinking: The product is going offline. The
light
product stops processing the current job and
expels all of the active pages from the paper
path.

12  Home Opens and closes the menus

button

Backs up one level in the menu tree or backs up one

13  Back
numeric entry
button

Easy-access
14 For printing without a computer
USB

Tour the printer - HP LaserJet Enterprise MFP M725

Learn about the key features, printer views, and the control panel for this printer series.

Technical specifications can be located on the HP Customer Support website for the
printer:
http://www.hp.com/support/ljMFPM725series
Alternatively, go to www.hp.com/support. Search on the printer name and the keyword
specifications.

Printer comparison - HP LaserJet Enterprise MFP M725

Compare the features of the printer models using the following table:
 Printer models comparison

Feature M725dn M725f M725z M725z+

Feature name
category CF066A CF067A CF068A CF069A

Paper
Tray 1 (100-sheet capacity)
handling

Tray 2 (250-sheet capacity)

Tray 3 (250-sheet capacity)

Not Not Not

Optional 500-sheet tray supporte supporte supporte
d d d

Not Not Not

Optional 500-sheet tray
supporte supporte supporte
with cabinet
d d d

Not Not Not

Optional 3x500-sheet tray supporte supporte supporte
d d d

Not Not Not

Optional 3,500-sheet high-
supporte supporte supporte
capacity tray
d d d

Standard output bin (250-

sheet capacity)

Not Not
Stacker output bin (500-
supporte supporte
sheet capacity)
d d

Automatic duplex printing

 Not Not
In-line 30-page stapler supporte supporte
d d

Connectivit
Hi-Speed USB 2.0
y

10/100/1000 Ethernet LAN

connection with IPv4 and
IPv6

Easy-access USB port, for

printing and scanning
without a computer, and for
upgrading the firmware

320 GB HP High-
Storage Performance Secure Hard
Disk

Control-
panel Touchscreen control panel
display

Prints 41 pages per minute

(ppm) on A4-size paper
Print
and 40 ppm on Letter-size
paper

Easy-access USB printing

(no computer required)

Not
HP LaserJet Analog Fax
Fax supporte
Accessory 500
d

Copies and scans 41 pages

Copy and ppm on A4-size originals
Scan and 40 ppm on Letter-size
originals

Resolution is 600 x 300

 pixels per inch (ppi)

100-page document feeder

with automatic duplex
copying and scanning

Easy-access USB copying

and scanning (no computer
required)

Color or monochrome
scanning

Digital Send to E-mail and Save to

Send Network Folder

For the latest information

on supported operating
systems and print drivers,
go
to: http://www.hp.com/sup
port
NOTE:
Supported
Microsoft retired See the See the See the See the
operating
mainstream support website website website website
systems
for Windows XP in
April 2009. HP will
continue to provide
best-effort support
for the discontinued
XP operating
system.

Printer front-right view - HP LaserJet Enterprise MFP M725

Identify the parts on the front-right view of the printer.

1 Document-feeder cover

2 Document-feeder input tray

 3 Document-feeder output bin

4 Stapler/stacker output bin

5 Toner-cartridge door

6 Cartridge-door-release button

Formatter (contains the interface

7
ports)

8 Tray 1

9 Right-side access door

10 Handles for lifting the product

11 Tray 3

12 Tray 2

13 On/off button

Product front-left view - HP LaserJet Enterprise MFP M725

Identify the parts on the front-left view of the printer.

1 Control-panel display

Hardware-integration pocket (for connecting third-party

2
devices)

3 Handles for lifting the product

4 Power connection

5 Duplexer
 6 Fuser jam-access cover

7 Upper-left door

8 Stapler door

9 Easy-access USB port

Printer input options - HP LaserJet Enterprise MFP M725

Review the following input options for this printer series.

Input options

Callout
M725f M725z M725z+
number

3x500-sheet 3,500-sheet high-capacity

1 1x500-sheet feeder
feeder input tray

1x500-sheet feeder with

2 N/A N/A
cabinet

Interface ports - HP LaserJet Enterprise MFP M725

Identify the locations of the interface ports.

1 Fax port

Foreign interface harness (for connecting third-party

2
devices)

3 Local area network (LAN) Ethernet (RJ-45) network port

4 Hi-Speed USB 2.0 printing port

 5 USB port for connecting external USB devices

Serial number and model number location - HP LaserJet Enterprise MFP

M725
The serial number and model number are listed on an identification label located on the
back of the product. The serial number contains information about the country/region of
origin, the product version, production code, and the production number of the product.

Model names and numbers

Model name Model number

M725dn CF066A

M725f CF067A

M725z CF068A

M725z+ CF069A

Control-panel layout - HP LaserJet Enterprise MFP M725

Use the control panel to obtain product and job status information and to configure the
product.

Control panel components

Number Component Function

For easy-access USB printing, scanning documents to a

USB flash drive, and upgrading firmware
Easy-access USB
1 NOTE:
port
This port is on the side of the control panel.
 Hardware-
2 For connecting third-party devices
integration pocket

Color touchscreen
3 For configuring and managing product features
display

For returning to the product Home screen at any time

NOTE:
4 Home button This button is on the side of the control panel.
Touching the Home icon near the button has no
effect.

Control-panel Home screen - HP LaserJet Enterprise MFP M725

The Home screen provides access to the product features and indicates the current status
of the product.
You can return to the Home screen at any time by pressing the Home button on the right
side of the product control panel. You can also touch the Home button in the upper-left
corner of most screens.
NOTE:
The features that appear on the Home screen can vary, depending on the product
configuration.

Product control panel

Number Component Description

Touch the Refresh button to clear changes and restore the

1 Refresh button
default settings.

Touch the Sign In button to access secured features.

Sign In or Sign Touch the Sign Out button to sign out of the product if you
2
Out button have signed in for access to secured features. After you sign
out, the product restores all options to the default settings.

On any screen other than the Home screen, the HP logo

HP logo or
3
Home button changes to a Home   button. Touch the Home   
button to return to the Home screen.
 Touch the Stop button to pause the current job. The Job
4 Stop button Status screen opens, and then you can cancel or continue the
job.

5 Start button Touch the Start button to start a copy job.

The status line provides information about the overall

6 Product status
product status.

Language
Touch the Language Selection button to select the language
7 Selection
for the control-panel display.
button

8 Sleep button Touch the Sleep button to put the product into Sleep mode.

Touch the Network button to find information about the

9 Network button
network connection.

10 Help button Touch the Help button to open the embedded help system.

The Copies field indicates the number of copies that the

11 Copies field
product is set to make.

Touch the up or down arrows on the scroll bar to see the

12 Scroll bar
complete list of available features.

Depending on the product configuration, the features that

appear in this area can include any of the following items:
 Quick Sets
 Copy
 Email
 Fax (for products that have fax installed)
 Save to USB
13 Features  Save to Folder
 Save to Product Memory
 Open from USB
 Open from Product Memory
 Job Status
 Supplies
 Trays
 Administration
 Device Maintenance
Tour the printer - HP LaserJet Enterprise M806
Learn about the key features, printer views, and the control panel for this printer series.

NOTE:
The M806 is the single-function printer based on the same hardware as the MFP
M380, which follows in the next section. Many procedures for the printers will be
the same, such as loading trays and replacing parts.
Technical specifications can be located on the HP Customer Support website for the
printer:
http://www.hp.com/support/ljM806
Alternatively, go to www.hp.com/support. Search

Printer comparison - HP LaserJet Enterprise M806

Compare the features of the printer models using the following table:

Printer models comparison

M806dn M806x+
CZ244A CZ245A

Paper
Tray 1 (100-sheet capacity)
handling

Tray 2 and Tray 3 (500-sheet capacity each)

Tray 4 and Tray 5 (combined 3,500-sheet Not

capacity) supported

Automatic duplex printing

500-sheet output bin

10/100/1000 Ethernet LAN connection with

Connectivity
IPv4 and IPv6

Easy-access USB port for printing without a

computer and upgrading the firmware
 Wireless direct accessory for “touch” printing
Not
from mobile devices (optional on some
supported
printers)

Not
Storage HP High-Performance Secure Hard Disk
supported

Control-panel
display and Touchscreen control panel
input

Prints 55 pages per minute (ppm) on A4 and

Print
Letter-size paper

Easy-access USB printing (no computer

required)

Wireless direct accessory for “touch” printing

Not
from mobile devices (optional on some
supported
printers)

Mobile printing using the following:

 HP ePrint
 HP ePrint software
 HP ePrint Enterprise
 HP ePrint Home & Biz
 HP Printer Control
 Google Cloud Print
 AirPrint

For the latest information on supported

operating systems and print drivers, go
to: http://www.hp.com/support
Supported
NOTE: See the See the
operating
website website
systems Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best-effort support for the
discontinued XP operating system.

Printer back view - HP LaserJet Enterprise M806

Identify the parts on the back view of the printer.
 Left door (access to the fuser and the
1
duplexer)

2 Power connection

3 Connection for an optional finishing accessory

4 Model and serial number label

5 Formatter (contains the interface ports)

Interface ports - HP LaserJet Enterprise M806

Identify the locations of the interface ports.

1 USB port for connecting external USB devices (this port might be covered)

Hi-Speed USB 2.0 printing port

NOTE:
2
For Easy-access USB printing, use the USB port near the control
panel.

3 Local area network (LAN) Ethernet (RJ-45) network port

4 Foreign interface harness (for connecting third-party devices)

Control-panel view - HP LaserJet Enterprise M806

The Home screen provides access to the product features and indicates the current status
of the product.
You can return to the Home screen at any time by touching the Home button on the left
side of the product control panel. You can also touch the Home button in the upper-left
corner of most screens.
NOTE:
The features that appear on the Home screen can vary, depending on the product
configuration.
 On any screen other than the Home screen, the HP logo changes to
HP logo or
1
Home button a Home   button. Touch the Home   button to return to the
Home screen.

Touch the Stop button to pause the current job. The Job

2 Stop button
Status screen opens, and then you can cancel or continue the job.

Touch the Sign In button to access secured features.

Sign
3 In or Sign Touch the Sign Out button to sign out of the product if you have
Out button signed in for access to secured features. After you sign out, the
product restores all options to the default settings.

The status line provides information about the overall product

4 Product status
status.

Language
Touch the Language Selection button to select the language for the
5 Selection
control-panel display.
button

6 Sleep button Touch the Sleep button to put the product into Sleep mode.

Network Touch the Network button to find information about the network
7
button connection.

8 Help button Touch the Help button to open the embedded help system.

Touch the up or down arrows on the scroll bar to see the complete
9 Scroll bar
list of available features.

Depending on the product configuration, the features that appear in

this area can include any of the following items:
 Quick Sets
 Retrieve from USB
1  Retrieve from Device Memory
Features
0  Job Status
 Supplies
 Trays
 Administration
 Device Maintenance
 1 Home button
Touch to return to the product Home screen at any time.
1 and light

1 Touch the Refresh button to clear changes and restore the default
Refresh button
2 settings.

Finishing accessories - HP LaserJet Enterprise M806, Enterprise and

Managed Flow MFP M830

This printer series has the following finishing accessories:
 Stapler/stacker
 Stapler/stacker with hole punch
 Booklet maker
For more information and views of these accessories, refer to the printer User Guide.

Tour the printer - HP LaserJet Enterprise and Managed Flow MFP M830
Learn about the key features, printer views, and the control panel for this printer series.

Technical specifications can be located on the HP Customer Support website for the
printer:
http://www.hp.com/support/ljflowMFPM830
Alternatively, go to www.hp.com/support. Search on the printer name and the key

Printer comparison - HP LaserJet Enterprise and Managed Flow MFP M830

Compare the features of the printer models using the following table:

Printer models comparison

Feature Configurati Configurati Configurati

Feature name
category on A on B on C

Paper Tray 1 (100-sheet

handling capacity)

Tray 2 and Tray 3 (500-

sheet capacity each)

Tray 4 and Tray 5

(combined 3,500-sheet
capacity)
 Not Not
Two-bin stapler/stacker
supported supported

Two-bin stapler/stacker Not Not

with hole punch supported supported

Not Not
Booklet maker
supported supported

Automatic duplex printing

10/100/1000 Ethernet
Connectivi
LAN connection with IPv4
ty
and IPv6

Easy-access USB port for

printing and scanning
without a computer and
upgrading the firmware

Wireless direct accessory

for “touch” printing from
mobile devices (optional
on some printers)

HP High-Performance
Storage
Secure Hard Disk

Control-
panel
Touchscreen control panel
display
and input

Retractable keyboard

Prints 55 pages per minute

Print (ppm) on A4 and Letter-
size paper
 Easy-access USB printing
(no computer required)

Wireless direct accessory

for “touch” printing from
mobile devices (optional
on some printers)

Mobile printing using the

following:
 HP ePrint
 HP ePrint
software1
 HP ePrint
Enterprise
 HP ePrint Home &
Biz
 HP Printer Control
 Google Cloud
Print
 AirPrint

Fax Fax features

Copies and scans 55 pages

Copy and
ppm on A4 and Letter-size
Scan
paper

Easy-access USB copying

and scanning (no computer
required)

200-page document feeder

with electronic duplex
copying and scanning and
multi-pick detection

Send to E-mail, Save to
Digital USB, Save to Network
Send Folder, and Save to
SharePoint® options

Supported For the latest information See the See the See the
 on supported operating
systems and print drivers,
go
to: http://www.hp.com/sup
port
NOTE:
Microsoft retired
operating
mainstream support website website website
systems
for Windows XP in
April 2009. HP will
continue to provide
best-effort support
for the discontinued
XP operating
system.

The HP ePrint Software supports the following operating systems: Windows® XP SP2 or
greater (32-bit) up to ePrint Software version 3; Windows Vista® (32-bit and 64-bit);
Windows 7 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X versions 10.6,
10.7 Lion, and 10.8 Mountain Lion

Printer front view - HP LaserJet Enterprise and Managed Flow MFP M830
Identify the parts on the front view of the printer.

1 On/off button

2 Front door (access to the toner cartridge)

Hardware integration pocket (for connecting accessory and third-party

3
devices)

4 Document feeder

5 Document-feeder output bin

6 Control panel with color touchscreen display (tilts up for easier viewing)

7 Keyboard (pull the keyboard straight out to use it)

 8 Tray 1

9 Right-side door (access for clearing jams)

10 Lower-right door (access for clearing jams)

11 Tray 4

12 Tray 5

13 Tray 3

14 Tray 2

15 Finishing accessory (varies with product configuration)

Printer back view - HP LaserJet Enterprise and Managed Flow MFP M830
Identify the parts on the back view of the printer.
NOTE:
The product is shown without a finishing accessory attached.

Left door (access to the fuser and the

1
duplexer)

2 Power connection

3 Connection for a finishing accessory

4 Model and serial number label

5 Formatter (contains the interface ports)

Interface ports - HP LaserJet Enterprise and Managed Flow MFP M830

Identify the location of the interface ports.
Control-panel view - HP LaserJet Enterprise and Managed Flow MFP M830
The Home screen provides access to the product features and indicates the current status
of the product.
You can return to the Home screen at any time by touching the Home button on the left
side of the product control panel. You can also touch the Home button in the upper-left
corner of most screens.
NOTE:
HP regularly updates features that are available in the product firmware. To take
advantage of the most current features, upgrade the product firmware. To
download the most recent firmware upgrade file, go
to www.hp.com/support/ljflowMFPM830 for HP's all-inclusive help for your
product. If you are located outside the US, go to www.hp.com/support, select a
country/region, click Product Support & Troubleshooting, enter the product
name, and then select Search.
NOTE:
The features that appear on the Home screen can vary, depending on the product
configuration.

1 Home button Touch to return to the product Home screen at any time.

Touch the Refresh button to clear changes and restore the default
2 Refresh button
settings.

Touch the Sign In button to access secured features.

Sign
3 In or Sign Touch the Sign Out button to sign out of the product if you have
Out button signed in for access to secured features. After you sign out, the
product restores all options to the default settings.

On any screen other than the Home screen, the HP logo changes to a
HP logo or
4
Home button Home   button. Touch the Home   button to return to the
Home screen.

Touch the Stop button to pause the current job. The Job

5 Stop button
Status screen opens, and then you can cancel or continue the job.

6 Start button Touch the Start button to start a copy job.

The status line provides information about the overall product

7 Product status
status.
 Language
Touch the Language Selection button to select the language for the
8 Selection
control-panel display.
button

9 Sleep button Touch the Sleep button to put the product into Sleep mode.

1 Network Touch the Network button to find information about the network
0 button connection.

1
Help button Touch the Help button to open the embedded help system.
1

1 The Copies field indicates the number of copies that the product is

Copies field
2 set to make.

1 Touch the up or down arrows on the scroll bar to see the complete
Scroll bar
3 list of available features.

Depending on the product configuration, the features that appear in

this area can include any of the following items:
 Quick Sets
 Copy
 E-mail
 Fax
 Save to USB
1  Save to Network Folder
Features  Save to Device Memory
4
 Retrieve from USB
 Retrieve from Device Memory
 Save to SharePoint®
 Job Status
 Supplies
 Trays
 Administration
 Device Maintenance

This product includes a physical keyboard. The keys are mapped to

your language in the same way the virtual keyboard on the product
1
Keyboard control panel is mapped. If you select a different keyboard layout
5
for the virtual keyboard, the keys on the physical keyboard are
remapped to match the new settings.

1 Easy-access Insert a USB flash drive for printing and scanning without a
 computer or to update the product firmware.

6 USB port NOTE:

An administrator must enable this port before use.

Finishing accessories - HP LaserJet Enterprise M806, Enterprise and

Managed Flow MFP M830

This printer series has the following finishing accessories:
 Stapler/stacker
 Stapler/stacker with hole punch
 Booklet maker
For more information and views of these accessories, refer to the printer User Guide.

Set up and configure

This course module provides information on how to set up and configure the printer.

 Install and set up the printer

 Print drivers and operating system support
 Setup and configuration tools
 Printer security features - HP LaserJet Enterprise and Managed printers

Student performance objectives

By the end of this module, students should be able to perform the following:
 Describe the steps in the setup process.
 Download the printer software.
 Understand which tools are available for setting up and configuring the printer.

Install and set up the printer

Use the following resources to install and set up the printer.
Hardware Installation Guide: A Hardware Installation Guide (HIG) is shipped with the
printer and most accessories. A HIG is designed to give a customer step-by-step
instructions on unpacking and installing a hardware component using illustrations and a
minimum amount of text. Use the following links to locate the HIGs:
http://www.hp.com/support/ljMFPM435nw, http://www.hp.com/support/lj700M712, http://
www.hp.com/support/ljMFPM725series, http://www.hp.com/support/ljM806,
or http://www.hp.com/support/ljflowMFPM830

Print drivers and operating system support

Use the following information to download and install the latest print drivers, and to ensure
printer compatibility with the computer operating system.

Windows
Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to
the printer-support website to download the print driver or the software installer to install the
HP print driver:
http://www.hp.com/support/ljMFPM435nw, http://www.hp.com/support/lj700M712, http://
www.hp.com/support/ljMFPM725series, http://www.hp.com/support/ljM806,
or http://www.hp.com/support/ljflowMFPM830
The Software and Drivers page for the printer displays all of the driver options for the
detected operating system, or you can also choose a different operating system (MFP
M725 is an example).
Software and Drivers page

macOS
Mac computers are supported with this printer. Download HP Easy Start either
from 123.hp.com/LaserJet or from the HP Customer Support page, and then use HP Easy
Start to install the HP print driver.

Linux
For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX
For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.

Setup and configuration tools

Learn about the tools used to set up and configure the printer.

HP Device Toolbox (Windows) - HP LaserJet Pro MFP M435nw

Use the HP Device Toolbox for Windows to check product status or to view or change
product settings from your computer. This tool opens the HP Embedded Web Server for the
product.
NOTE:
This tool is available only if you performed a full installation when you installed the
product.

1. Click the Start button, and then click Programs.

2. Click the HP product group, and then click the HP Device Toolbox item.

Remote management tools - LaserJet Enterprise and Managed printers

Remote management tools allow Enterprise customers to configure and manage printers
located in remote offices or to manage a fleet of printers.
The remote management options for the printer include the following:
 HP Embedded Web Server (EWS): Included with the product, the EWS is a Web-
based tool used to monitor the product, enable product features, and configure
product settings. Additional information is included in other sections of this
course.
 HP Web Jetadmin: A free utility from HP that enables administrators to remotely
manage individual products or a fleet of products on a network.
 HP JetAdvantage Security Manager (formerly HP Imaging and Printing Security
Center):
 Administrators can use Security Manager to create and apply security policies to
networked HP printers. Security Manager can assess printers on the network
and make sure that printing, imaging and digital-sending features conform to
predefined security policies.

To access the EWS:

1. Identify the product IP address or host name.
o FutureSmart 3: From the Home screen on the printer control panel,

touch the Network icon   to display the IP address or host name.
o FutureSmart 4: From the Home screen on the printer control panel,

touch the Information icon  , and then touch the Ethernet

icon   to display the IP address or host name.

2. Open a web browser.
3. In the URL field, type the IP address or host name of the printer as displayed
following the above instructions, and then press Enter.
4. If the web browser displays a message indicating that accessing the website
might not be safe, select the option to continue to the website.

NOTE:

Accessing this website will not harm the computer. This message is received if
the printer enforces HTTPS.
The EWS opens.
o On standard desktops, the tabs for the EWS are available across the
top of the page.
o On small, narrow devices such as phones, the tabs are collapsed
and not immediately visible. To open the tabs, use the menu

icon  .
More information about each of the remote management options is at www.hp.com. Search
HP University for updated training resources for the printer.

Printer security features - HP LaserJet Enterprise and Managed printers

Review the following printer security features:

Security statements
The product supports security standards and recommended protocols that help you keep
the product secure, protect critical information on your network, and simplify the way you
monitor and maintain the product.
For in-depth information about HP's secure imaging and printing solutions,
visit www.hp.com/go/secureprinting. The site provides links to white papers and FAQ
documents about security features.

IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the
product. IPsec provides host-to-host authentication, data integrity, and encryption of
network communications.
For products that are connected to the network and have an HP Jetdirect print server, you
can configure IPsec by using the Networking tab in the HP Embedded Web Server.

Sign in to the product

Some features on the product control panel can be secured so that unauthorized people
cannot use them. When a feature is secured, the product prompts you to sign in before you
can use it. You can also sign in without waiting for a prompt by touching the Sign In button
(or selecting the Sign In option) on the Home screen.
Typically, you use the same user name and password that you use to sign in to your
computer on the network. Consult the network administrator for this product if you have
questions about which credentials to use.
After you have signed in to the product, a Sign Out button or option displays on the control
panel. To maintain security for the product, make sure to sign out when you have finished
using the printer.

Assign a system password

Assign an administrator password for access to the product and the HP Embedded Web
Server so that unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server by entering the product IP address into
the address line of a Web browser.
2. Click the Security tab.
3. Open the General Security menu.
4. In the Username field, enter the name to associate with the password.
5. Enter the password in the New Password field, and then enter it again in
the Verify password field.

NOTE:

If you are changing an existing password, you must first enter the existing
password in the Old Password field.
6. Click the Apply button. Make note of the password and store it in a safe place.

Encryption support: HP High-Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive
data without impacting product performance. This hard disk uses the latest Advanced
Encryption Standard (AES) and has versatile timesaving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
For more information, go to www.hp.com/support and search on the following product
name: HP High-Performance Secure Hard Disk

Use and maintain

This module explains how to use the major features of the printers, how to clean or
maintain components of the printer, how to troubleshoot common issues, how to install
CSR parts, and how to clear common paper jams.

 Paper and print media

 Load paper trays
 Tips for copy and scan success (MFP models only)
 Supplies, accessories and parts
  Replace the toner cartridge
 Customer self-repair (CSR) parts and supplies

A customer should be able to perform all of the actions and tasks described.

Student performance objectives

By the completion of this module, students should be able to:
 Load the paper trays.
 Describe printing features including print tasks and mobile printing.
 Describe the printer's security features.
 Describe the Customer Self-Repair (CSR) parts policy and identify the CSR parts
and supplies.
 Clear paper jams from the printer.
 Print a cleaning page for the printer.

Paper and print media

This product supports a variety of paper and other print media. Paper or print media that
does not meet HP guidelines might cause poor print quality, increased jams, and premature
wear on the product.
Use the guidelines in the HP LaserJet Print Media Guide to get optimal results when using
special paper or print media. Set the paper type and size in the printer driver to obtain the
best results.

Load paper trays

Discover how to load and use the paper trays, including how to load special items such as
envelopes and labels.

Paper trays - HP LaserJet Pro MFP M435nw

Discover how to load and use the paper trays for this printer.

Load Tray 1 (multipurpose tray) - HP LaserJet Pro MFP M435nw

Use the following information to load Tray 1.
NOTE:
Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets
of labels, or up to 10 envelopes. It supports cut sheet paper weight 60–199
g/m2 (16–53 lb); labels and transparencies 0.10 to 0.14 mm thick (4.7 to 5 mils
thick); envelopes weight 60 to 90 g/m2 (16 to 24 lb); and postcards weight 135 to
176 g/m2 (36-47 lb).

1. Open Tray 1 by grasping the handles on each side of the tray and pulling
down.

2. Slide out the tray extension.

3. For long paper, fold out the tray extension to support the paper.
 4. Open the paper guides.

5. Load the paper into the tray. Make sure that the paper fits under the tabs
and below the maximum-height indicators.
The way you should orient the paper in the tray varies depending on the
paper size. For additional information, see Tray 1 paper orientation - HP
LaserJet Pro MFP M435nw.

6. Adjust the paper guides so that they lightly touch the paper stack but do not
bend the paper.

NOTE:

To avoid jams, do not add paper to Tray 1 while the product is

printing. Do not close Tray 1 while the product is printing.

Tray 1 paper orientation - HP LaserJet Pro MFP M435nw

Position paper correctly in Tray 1 to ensure the best print quality.

Paper orientation

Paper type Paper size How to load paper

Long edge leading into the product

Letter, A4, A5, B5,
Cut sheet paper Executive, 16K, and custom
sizes

Short edge leading into the product

A3, B4, 11 x 17, Legal,
Cut sheet paper Oficio 8.5 x 13, and custom
sizes

Face-up
Long edge leading into the product
Preprinted, Letter, A4, A5, B5, with the top of the page to the right
prepunched, or Executive, 16K, and custom of the tray
letterhead sizes
 Face-up
Preprinted, A3, B4, 11 x 17, Legal, Top edge leading into the product
prepunched, or Oficio 8.5 x 13, and custom
letterhead sizes

Face up
Labels Any compatible label size

Face-up
Top edge toward the right of the
Any compatible envelope tray, postage end entering the
Envelopes product last
size

Load Tray 2 - HP LaserJet Pro MFP M435nw

Use the following information to properly load Tray 2.
Tray 2 holds up to 250 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray
does not hold as many sheets. Do not overfill the tray. It supports cut sheet paper
weight 60–120 g/m2 (16–32 lb).
CAUTION:
Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print
these types of paper only from Tray 1.

1. Pull the tray out and lift up slightly to remove it completely from the product.

NOTE:

Do not open the tray while it is in use.

2. Pinch the release that is located on the left guide and slide the side guides to
the correct paper size.

3. If you are loading B4, A3, 11 x 17, Legal, or Oficio 8.5 x 13 size paper,
unlock the rear tray guide using the slide lock at the back of the tray.

4. Adjust the tray length to the correct paper size.

 5. Load paper into the tray. Check the paper to make sure the guides lightly
touch the stack, but do not bend the paper.
The way you should orient the paper in the tray varies depending on the
paper size. For additional information, see Tray 2 paper orientation - HP
LaserJet Pro MFP M435nw.

NOTE:

To prevent jams, do not overfill the tray. Be sure the top of the stack is
below the tray full indicator.

NOTE:

If the tray is not adjusted correctly, an error message might display

during printing or the paper might jam.

6. Slide the tray completely into the product.

7. On the product control panel, configure the paper size and type to match the
paper loaded in the tray.
o From the Home screen on the product control panel, touch the

Setup   button.
o Open the following menus:
System Setup
Paper Setup
Tray 2
o Touch Paper Size and select the correct size.
o Touch Paper Type and select the correct type.

8. Tray 2 paper orientation - HP LaserJet Pro MFP M435nw

9. Position paper correctly in Tray 2 to ensure the best print quality.

Paper orientation

Paper type Paper size How to load paper

Cut sheet paper Letter, A4, A5, B5, Executive, 16K, Long edge along the
and custom sizes front of the tray
 Long edge along the
side of the tray
A3, B4, 11 x 17, Legal, Oficio 8.5 x
Cut sheet paper
13, and custom sizes

Face-down
Top edge at the right
Preprinted, prepunched, Letter, A4, A5, B5, Executive, 16K, of the tray
or letterhead and custom sizes

Face-down
Top edge at the front
Preprinted, prepunched, A3, B4, 11 x 17, Legal, Oficio 8.5 x of the tray
or letterhead 13, and custom sizes

Load Tray 3 (accessory) - HP LaserJet Pro MFP M435nw

Use the following information to load Tray 3.
Optional Tray 3 holds up to 500 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the
tray does not hold as many sheets. Do not overfill the tray. It supports cut sheet paper
weight 60–120 g/m2 (16–32 lb).
NOTE:
Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print
these types of paper only from Tray 1.

1. Pull the tray out and lift up slightly to remove it completely from the product.

NOTE:

Do not open the tray while it is in use.

2. Pinch the release that is located on the left guide and slide the side guides to
the correct paper size.

3. Adjust the paper length to the correct paper size.

 4. Load paper into the tray. Check the paper to make sure the guides lightly
touch the stack, but do not bend the paper.
The way you should orient the paper in the tray varies depending on the
paper size. For additional information, see Tray 3 paper orientation - HP
LaserJet Pro MFP M435nw.

NOTE:

To prevent jams, do not overfill the tray. Be sure the top of the stack is
below the tray full indicator.

NOTE:

If the tray is not adjusted correctly, an error message might display

during printing or the paper might jam.

5. Slide the tray completely into the product.

6. On the product control panel, configure the paper size and type to match the
paper loaded in the tray.
o From the Home screen on the product control panel, touch the

Setup   button.
o Open the following menus:
System Setup
Paper Setup
Tray 3
o Touch Paper Size and select the correct size.
o Touch Paper Type and select the correct type.

7. Tray 3 paper orientation - HP LaserJet Pro MFP M435nw

8. Position paper correctly in Tray 3 to ensure the best print quality.

Paper orientation

Paper type Paper size How to load paper

Cut sheet paper Letter, A4, A5, B5, Executive, 16K, Long edge along the
and custom sizes front of the tray
 Long edge along the
side of the tray
A3, B4, 11 x 17, Legal, Oficio 8.5 x
Cut sheet paper
13, and custom sizes

Face-down
Top edge at the right
Preprinted, prepunched, Letter, A4, A5, B5, Executive, 16K, of the tray
or letterhead and custom sizes

Face-down
Top edge at the front
Preprinted, prepunched, A3, B4, 11 x 17, Legal, Oficio 8.5 x of the tray
or letterhead 13, and custom sizes

Paper trays - HP LaserJet Enterprise 700 M712, MFP M725

Discover how to load and use the paper trays for this set of printers.
NOTE:
The paper tray procedures apply to all models. The appearance of each printer
model might vary.

Load Tray 1 - HP LaserJet Enterprise 700 M712, MFP M725

Use the following information to properly load Tray 1.
1. Open Tray 1.

2. Pull out the paper support.

3. For paper larger than Letter or A4 size, fold out the extension.

4. Slide the paper-width guides wider than the paper.

 5. Load the paper into the tray. Make sure that the paper fits under the tabs
and below the maximum-height indicators.

6. Adjust the paper-width guides so that they lightly touch the paper
stack but do not bend the paper.

7. Tray 1 paper capacity and orientation - HP LaserJet Enterprise 700

M712, MFP M725

8. To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-
full indicator. For short/narrow and heavy/glossy paper, load paper to less than half
of the tray-full indicators.

Tray 1 capacity

Paper type Specifications Quantity

Maximum stack
height: 13 mm (0.5 in)
Up to 100 sheets of 60
Range: to 120 g/m2 (16 to 32
Paper 60 g/m2 (16 lb) to 199g/m2 (53 lb)
lb) Fewer than 100 sheets
of (120 to 199
g/m2) (32 to 53
lb) paper

75 g/m2 (20 lb) to 90 g/m2 (24

Envelopes Up to 10 envelopes
lb)

Maximum stack
Labels up to 0.23 mm (9 mils) thick
height: 13 mm (0.5 in)

0.10 to 0.13 mm (4 to 5 Maximum stack

Transparencies
mils) thick height: 13 mm (0.5 in)

Tray 1 paper orientation

 Manual duplex printing and
Single-sided printing Envelopes
Alternative Letterhead Mode

Face-up Face-down
Face-up
Long edge leading into the Long edge leading into the
Short, postage end
product, top edge at the front product, top edge at the front of
leading into the product
of the product the product

Load Tray 2 and Tray 3

Follow the instructions below to load Tray 2 or Tray 3.
1. Open the tray.

2. Adjust the paper-guides to the correct paper size.

3. Load the paper into the tray. Make sure that the stack is flat at all four
corners and that the top of the stack is below the maximum-height
indicators.

4. Close the tray.

5. Tray capacity and paper orientation

6. To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-
full indicator. For short/narrow and heavy/glossy paper, load paper to less than half
of the tray-full indicators.

Tray 2 and Tray 3 capacity

Paper type Specifications Quantity

Range: Equivalent to 250 sheets

Paper
60 g/m2 (16 lb) to 130 g/m2 (35 lb) of 75 g/m2 (20 lb)

Tray 2 and Tray 3 paper orientation

 Single-sided Automatic duplex printing and
Envelopes
printing Alternative Letterhead Mode

Face-down
Face-up
Top edge at the Print envelopes only from
Bottom edge at the front of the tray
front of the tray Tray 1.

Load the 500-sheet trays

Follow the instructions below to load paper into the 500-sheet paper trays.
1. Open the tray.

2. Adjust the paper-size guides to the correct paper size.

3. Load the paper into the tray. Make sure that the stack is flat at all four
corners and that the top of the stack is below the maximum-height
indicators.

4. Close the tray.

5. 500-sheet tray capacity and paper orientation

6. To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-
full indicator. For short/narrow and heavy/glossy paper, load paper to less than half
of the tray-full indicators.

500-sheet tray capacity

Paper type Specifications Quantity

Range: Equivalent to 500 sheets

Paper
60 g/m2 (16 lb) to 130 g/m2 (35 lb) of 75 g/m2 (20 lb)

500-sheet tray paper orientation

Single-sided Automatic duplex printing and Envelopes

 printing Alternative Letterhead Mode

Face-down
Face-up
Top edge at the Print envelopes only from
Bottom edge at the front of the tray
front of the tray Tray 1.

Load the 3,500-sheet high-capacity tray

Follow the instructions below to load the 3,500-sheet high-capacity paper tray.
The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.
1. Open the right and left sides of the tray.

2. On each side, adjust the paper-size lever to the correct position for the
paper you are using.

3. Load full reams of paper into each side of the tray. The right side holds
1,500 sheets of paper. The left side holds 2,000 sheets of paper.

NOTE:

For best results, load full reams of paper. Avoid dividing reams
into smaller sections.

4. Close the right and left sides of the tray.

5. 3,500-sheet high-capacity input capacity and paper orientation

6. To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-
full indicator. For short/narrow and heavy/glossy paper, load paper to less than half
of the tray-full indicators.

3,500-sheet high-capacity input tray capacity

Paper type Specifications Quantity

Paper Range: Equivalent to 3,500 sheets

of 75 g/m2 (20 lb)
 60 g/m2 (16 lb) to 130 g/m2 (35 lb)

3,500-sheet high-capacity input tray paper orientation

Single-sided Automatic duplex printing and

Envelopes
printing Alternative Letterhead Mode

Face-up
Face-down Print envelopes only from
Top edge at the Tray 1.
Top edge at the back of the tray
back of the tray

Manually feed labels - HP LaserJet Enterprise 700 M712, MFP M725

To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does
not support labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap
the Properties or Preferences button to open the print driver.

NOTE:

The name of the button varies for different software programs.

NOTE:

To access these features from a Windows 8 or 8.1 Start screen,

select Devices, select Print, and then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of
labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.

NOTE:

When using manual feed, the printer prints from the lowest-numbered
tray that is configured for the correct size of paper, so it is not
necessary to specify a particular tray. For example, if Tray 2 is
configured for labels, the printer will print from Tray 2. If Tray 3 is
installed and configured for labels, but Tray 2 is not configured for
labels, the printer will print from Tray 3.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.
9. Load sheets of labels face-up with the top of the sheet toward the right side
of the printer.
 10. Paper trays - HP LaserJet Enterprise M806, Enterprise and Managed

Flow MFP M830

11. Discover how to load and use the paper trays for this set of printers.
12. NOTE:
13. The paper tray procedures apply to all models. The appearance of each printer
model might vary.

Configure trays for paper type and size - HP LaserJet Enterprise M806,

Enterprise and Managed Flow MFP M830

The product automatically prompts you to configure a tray for type and size in the following
situations:
 When you load paper into the tray
 When you specify a particular tray or paper type for a print job through the print
driver or a software program and the tray is not configured to match the print-
job’s settings
NOTE:

The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for
the Any Size paper size and the Any Type paper type settings. In this situation, if the print
job does not specify a tray, the product prints from Tray 1, even if the paper type and size
settings in the print job do not match the paper loaded in Tray 1.

Configure a tray when loading paper

1. Load paper in the tray.
2. The tray configuration message displays on the product control panel.
3. Touch the OK button to accept the detected type and size, or touch
the Modify button to choose a different paper size or type.
4. Select the correct type and size, and then touch the OK button.

Configure a tray to match print job settings

1. In the software program, specify the source tray, the paper size, and the paper
type.
2. Send the job to the product.
If the tray needs to be configured, a tray configuration message displays on the
product control panel.
3. Load the tray with the specified type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected type and size, or touch
the Modify button to choose a different paper size or type.
5. Select the correct type and size, and then touch the OK button.

Configure a tray by using the control panel

You can also configure the trays for type and size without a prompt from the product.
1. From the Home screen on the product control panel, scroll to and touch
the Trays button.
2. Touch the line for the tray that you want to configure, and then touch
the Modify button.
 3. Select the paper type and size from the lists of options.
4. Touch the OK button to save your selection.

Load Tray 1 - HP LaserJet Enterprise M806, Enterprise and Managed Flow

MFP M830
Use the following information to properly load Tray 1.
CAUTION:
To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Pull out the tray extension to support the paper.

3. Load paper in the tray. See Tray 1 paper orientation.

TIP:

To achieve the highest print-quality, HP recommends that you load

the paper long-edge first.

4. Make sure that the paper fits under the fill line on the paper guides.

5. Adjust the side guides so that they lightly touch the paper stack, but do not
bend it.

Tray 1 paper orientation

Paper type Image orientation Duplex mode How to load paper

Face-up
Top edge toward
Preprinted, the back of the
letterhead, or Portrait 1-sided printing product
labels
 Face-up
Top edge toward
Preprinted, the back of the
Automatic 2-
letterhead, or Portrait product
sided printing
labels

Face-down
Holes towards the
Prepunched Portrait 1-sided printing right of the tray

Face-up
Top edge toward
Preprinted or the back of the
Landscape 1-sided printing product
letterhead

Face-up
Top edge toward
Preprinted or Automatic 2- the back of the
Landscape product
letterhead sided printing

Face-up
Top edge toward
Short edge of the the back of the
Envelopes envelope feeding into the 1-sided printing product
product

Load Tray 2 and Tray 3 - HP LaserJet Enterprise M806, Enterprise and

Managed Flow MFP M830

Use the following information to properly load Tray 2 or Tray 3.
NOTE:
 The procedure to load paper for Tray 3 is the same as for Tray 2. Only Tray 2 is
shown here.

1. Open the tray.

NOTE:

Do not open this tray while it is in use.

2. Adjust the paper-length and paper-width guides by squeezing the

adjustment latches and sliding the guides to the size of the paper being
used.

3. Load paper into the tray. Check the paper to verify the guides lightly touch
the stack, but do not bend it.

NOTE:

To prevent jams, do not overfill the tray. Be sure that the top of the
stack is below the tray full indicator.

NOTE:

If the tray is not adjusted correctly, an error message might appear

during printing or the paper might jam.

4. Close the tray.

5. The control panel shows the tray’s paper type and size. If the configuration is
not correct, follow the instructions on the control panel to change the type or
size.
6. For custom-size paper, you need to specify the X and Y dimensions for the
paper when the prompt displays on the product control panel.

Tray 2 and Tray 3 paper orientation

Image
Paper type Duplex mode How to load paper
orientation
 Face-down
Top edge at the back of the
Preprinted or tray
Portrait 1-sided printing
letterhead

Face-up
Top edge at the back of the
Automatic 2-sided tray
Portrait
printing

Face-down
Bottom edge toward the
Landscape 1-sided printing right side of the tray

Face-up
Bottom edge toward the
Automatic 2-sided right side of the tray
Landscape
printing

Holes toward the right side

of the tray
Prepunched Portrait 1-sided printing

Holes toward the left side of

the tray
Automatic 2–sided
Portrait
printing

Load Tray 4 and Tray 5 - HP LaserJet Enterprise M806, Enterprise and

Managed Flow MFP M830

Use the following information to properly load Tray 4 or Tray 5.
Tray 4 and Tray 5 support only A4 and Letter-size paper.
1. Open the right and left sides of the tray.

2. On each side, adjust the paper-size lever to the correct position for the
paper you are using.

3. Load full reams of paper into each side of the tray. The right side holds
1,500 sheets of paper. The left side holds 2,000 sheets of paper.

NOTE:

For best results, load full reams of paper. Avoid dividing reams
into smaller sections.

4. Close the right and left sides of the tray.

Configure the default staple location - HP LaserJet Enterprise M806,

Enterprise and Managed Flow MFP M830

Set the default staple quantity and location from the control panel.
1. From the Home screen on the product control panel, scroll to and touch
the Administration button.
2. Open the following menus:
o Stapler/Stacker Settings
o Stapling
3. Select a staple location from the list of options, and then touch
the Save button. The following options are available:
o None
o Top left
o Top right
o Two left
o Two right
o Two top
o Two top or left

NOTE:

For documents with portrait orientation, the staples are on

the left. For documents with landscape orientation, the
staples are on the top.
Configure the default hole punch location - HP LaserJet Enterprise M806,

Enterprise and Managed Flow MFP M830

Set the default hole punch quantity and location from the control panel.
1. From the Home screen on the product control panel, scroll to and touch
the Administration button.
2. Open the following menus:
o Stapler/Stacker Settings
o Hole Punching
3. Select a hole punch location from the list of options, and then touch
the Save button. The following options are available:
o None
o Two left or top
o Two left
o Top right
o Two top
o Two bottom
o Three left
o Three right
o Three top
o Three bottom

NOTE:

For documents with portrait orientation, the holes are on

the left. For documents with landscape orientation, the
holes are on the top.

Tips for copy and scan success (MFP models only)

Follow these tips for successful copying and scanning.
Use the following tips to copy and scan successfully.
 Keep the glass and the back of the lid clean. The scanner interprets anything it
detects on the glass as part of the image.
 Load your original, print-side down, in the back-left corner of the glass.
 To make a large copy of a small original, scan the original into the computer, resize
the image in the scanning software, and then print a copy of the enlarged image.
 If you want to adjust scan size, output type, scan resolution, or file type, and so on,
start scan from the printer software.
 To avoid incorrect or missing scanned text, make sure the brightness is set
appropriately in the software.
 If you want to scan a document with several pages into one file instead of multiple
files, start the scan with the printer software instead of selecting Scan from the
printer display.
For more information about how to use printer features, including Print, Copy, Scan and
Fax, see the User Guide for the printer.

Supplies, accessories and parts

Learn about the supplies, accessories and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.

Ordering options

Ordering option Ordering information

Order supplies and

www.hp.com
paper

Order genuine
HP parts or www.hp.com/buy/parts
accessories

Order through service

Contact an HP-authorized service or support provider.
or support providers

To access, in a supported web browser on your computer, enter the

Order using the
printer IP address or host name in the address/URL field. The EWS
HP Embedded Web
contains a link to the HP website, which provides options for
Server (EWS)
purchasing Original HP supplies.

Accessories - HP LaserJet Pro MFP M435nw

Learn about the accessories for this printer.

Accessories

Part
Item Description
number

HP LaserJet 1 x 500 Paper

500-sheet paper feeder (optional Tray 3) A3E47A
Feeder

HP LaserJet Duplex Printing

Optional automatic duplexer A3E46A
Accessory

2-meter standard USB-compatible device

USB cable C6518A
connector

Accessories - HP LaserJet Enterprise 700 M712

Learn about the accessories for this set of printers.

Accessories

Part
Item Description
number

500-sheet tray and feeder unit Optional tray to increase paper capacity CF239A

1x500-sheet feeder, cabinet,

Optional tray to increase paper capacity CF243A
and stand

3x500-sheet feeder and stand Optional tray to increase paper capacity CF242A

3,500-sheet high-capacity input

Optional tray to increase paper capacity CF245A
and stand

Optional accessory to print on both sides

Duplex printing assembly CF240A
of the paper

HP Jetdirect ew2500 Wireless Print

HP Jetdirect print servers J8021A
Server

HP Jetdirect 2700w USB Wireless Print

J8026A
Server

Standard USB-compatible device

USB cable C6518A
connector, 2 m (6.5 ft)

DIMM memory Optional 512 MB DIMM memory CE483A

Accessories - HP LaserJet Enterprise MFP M725

Learn about the accessories for this set of printers.

Accessories

Part
Item Description
number
 500-sheet tray and feeder unit Optional tray to increase paper capacity CF239A

1x500-sheet feeder, cabinet,

Optional tray to increase paper capacity CF243A
and stand

3x500-sheet feeder and stand Optional tray to increase paper capacity CF242A

3,500-sheet high-capacity input

Optional tray to increase paper capacity CF245A
and stand

Optional accessory to print on both sides

Duplex printing assembly CF240A
of the paper

DIMM memory HP 200-pin DDR2 512MB x64 DIMM CF306A

HP LaserJet MFP Analog Fax Accessory

Fax accessory CC487A
500

Replacement rollers for the document

Document-feeder roller kit L2718A
feeder

Staple cartridge refill Refill staple cartridge C8091A

HP Jetdirect ew2500 Wireless Print

HP Jetdirect print servers J8021A
Server

HP Jetdirect 2700w USB Wireless Print

J8026A
Server

Standard USB-compatible device

USB cable C6518A
connector, 2 m (6.5 ft)

DIMM memory Optional 512 MB DIMM memory CF306A

Accessories - HP LaserJet Enterprise M806, Enterprise and Managed Flow

MFP M830
Learn about the accessories for this set of printers.

Accessories
 Part
Item Description
number

HP LaserJet Stapler/Stacker Stapler/stacker finishing accessory CZ994A

Stapler/stacker with hole punch finishing

HP LaserJet Stapler/Stacker
accessory for countries/regions that use CZ995A
with 2/3 hole punch
imperial measurements

Stapler/stacker with hole punch finishing

HP LaserJet Stapler/Stacker
accessory for countries/regions that use CZ996A
with 2/4 hole punch
metric measurements

HP LaserJet Booklet
Booklet maker finishing accessory CZ285A
Maker/Finisher

HP LaserJet 3,500-sheet
High-Capacity Input Feeder Optional tray to increase paper capacity C3F79A
and Stand

HP Jetdirect ew2500 Wireless

USB wireless print server J8026A
Print Server

HP Jetdirect 2800w NFC & Wireless direct accessory for “touch”

J8029A
Wireless Direct Accessory printing from mobile devices

HP 1GB DIMM Optional memory module CF306AX

Replace the toner cartridge

Learn how to replace the toner cartridge for each printer/printer series.
To find the cartridge number for a specific printer, go to:
HP Printers - Which cartridges work with my HP printer?

Customer self-repair (CSR) parts and supplies

Learn about the CSR parts for this set of printers, and watch videos for how to replace the
most important CSR parts.
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce
repair time. More information about the CSR program and benefits can be found
at http://www.hp.com/go/csr-support or http://www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting
an HP-authorized service or support provider. When ordering, one of the following will be
needed: part number, serial number, printer number, or printer name.
Unless noted, the parts in this section are CSR A parts, and are easy for the customer to
remove and then replace them.
If noted, CSR B parts are more difficult and/or require tools for the customer to remove and
then replace them.
Replacement power cables
A list of replacement power cables can be found in the printer's User Guide or the Service
Repair Manual. Go to www.hp.com/support or to WISE (HP Web-based Interactive Search
Engine).
Mandatory vs. Optional parts
 Parts listed as Mandatory self-replacement are to be installed by customers,
unless you are willing to pay HP service personnel to perform the repair. For
these parts, on-site or return-to-depot support is not provided under the
HP product warranty.
 Parts listed as Optional self-replacement can be installed by HP service personnel
at your request for no additional charge during the product warranty period.

Customer self-repair parts - HP LaserJet Pro MFP M435nw

The following customer self-repair parts are available for the printer.
 HP 93A Black LaserJet Toner Cartridge
 Tray 1 Roller Kit
 Tray 2 Roller Kit
 Tray 3 Roller Kit
 Tray 2 Assembly Kit
 Optional accessory Duplex unit (replacement)
 Optional accessory 500 Sheet Feeder Tray 3 (replacement)
More information:
Remove and replace instructions can be located in the printer's Service Repair Manual,
which is available from the HP Web-based Interactive Search Engine (WISE). More details
about using WISE are in the Troubleshooting module of this training course.
The CSR parts list with part numbers can be found in the printer User Guide, which is
available on the HP Customer Support website: http://www.hp.com/support

Customer self-repair parts - HP LaserJet Enterprise 700 M712

The following customer self-repair parts are available for the printer.
NOTE:
In the training topics that follow, you can watch replacement videos for the most

important CSRs for this printer, which have a video icon   in the list below.
These videos are optional. You will not be tested on the details in the videos.
TIP:
The M712 hardware is similar to the MFP M725 hardware. Some videos for these
two products will be similar or the same.

 Hard disk drive (HDD) 

  Formatter PCA 

 Fuser (110V and 220V) 

 Solid-state memory (SSM)
 DIMM memory
 Tray 1 pickup roller
 Tray 2 and Tray 3 pickup rollers
 Tray 1 separation pad
 Tray 2 and Tray 3 separation rollers
 Tray 2 and Tray 3 assemblies
 1x500-sheet feeder (with or without stand)
 3x500-sheet feeder (with or without stand)
 3,500-sheet high-capacity input feeder with stand
 3,500-sheet high-capacity input feeder left tray assembly
 3,500-sheet high-capacity input feeder right tray assembly
 3,500-sheet high-capacity tray roller kit
 Transfer roller
 Duplexer
 Left door
 Maintenance kit (110V and 220V) - Contains fuser, transfer roller, pickup
rollers for Trays 1-3, and separation pads for Trays 1-3.
More information:
Remove and replace instructions can be located in the printer's Service Repair Manual,
which is available from the HP Web-based Interactive Search Engine (WISE). More details
about using WISE are in the Troubleshooting and Service modules of this training course.
The CSR parts list with part numbers can be found in the printer User Guide, which is
available on the HP Customer Support website: http://www.hp.com/support

Replace the hard disk drive (HDD) - HP LaserJet Enterprise 700 M712
To learn about this procedure, watch the short video below.

Replace the formatter PCA - HP LaserJet Enterprise 700 M712

To learn about this procedure, watch the short video below.

Replace the fuser - HP LaserJet Enterprise 700 M712

To learn about this procedure, watch the short video below.

Customer self-repair parts - HP LaserJet Enterprise MFP M725

The following customer self-repair parts are available for the printer.
NOTE:
In the training topics that follow, you can watch replacement videos for the most

important CSRs for this printer, which have a video icon   in the list below.
These videos are optional. You will not be tested on the details in the videos.

 Hard disk drive (HDD) 

 Formatter PCA 
  Fuser (110V and 220V) 

 Control-panel assembly 
 Document-feeder-roller maintenance kit
 Document-feeder separation pad
 Fax card replacement kit
 Foam reflector kit
 Tray 1 pickup roller and separation pad kit
 Tray 2 and Tray 3 pickup roller and separation pad kit
 Tray 2 and Tray 3 assemblies - Mandatory
 1x500-sheet feeder (with or without stand)
 3x500-sheet feeder (with or without stand)
 3,500-sheet high-capacity input feeder with stand
 3,500-sheet high-capacity input feeder left tray assembly
 3,500-sheet high-capacity input feeder right tray assembly
 3,500-sheet high-capacity tray roller kit
 Transfer roller
 Duplexer
 Left door
 Staple-cartridge refill
 Maintenance kit (110V and 220V) - Contains fuser, transfer roller, pickup
rollers for Trays 1-3, and separation pads for Trays 1-3.
More information:
Remove and replace instructions can be located in the printer's Service Repair Manual,
which is available from the HP Web-based Interactive Search Engine (WISE). More details
about using WISE are in the Troubleshooting and Service modules of this training course.
The CSR parts list with part numbers can be found in the printer User Guide, which is
available on the HP Customer Support website: http://www.hp.com/support

Replace the hard disk drive (HDD) - HP LaserJet Enterprise MFP M725
To learn about this procedure, watch the short video below.

Customer self-repair parts - HP LaserJet Enterprise M806, Enterprise and

Managed Flow MFP M830

The following CSR parts are available for this set of printers.
NOTE:
In the training topics that follow, you can watch replacement videos for the most

important CSRs for this printer, which have a video icon   in the list below.
These videos are optional. You will not be tested on the details in the videos.

 Hard Disk Drive 

 Formatter assembly 

 Fuser assembly 
  Control-panel assembly - M806 

 Control-panel assembly - MFP M830 

 Solid-state memory (SSM) - M806 

 Tray 1 roller kit
 Tray 2 and 3 rollers
 Duplexer
 Transfer Roller
 Memory DIMM
 3500-sheet high-capacity input (HCI) tray assembly
 Maintenance kit (110V or 220V) - Contains fuser, transfer roller, pickup, feed
and separation rollers for Trays 2 and 3, pickup and feed rollers for HCI input
feeder (Trays 4 and 5).
Additional CSR parts - HP LaserJet Enterprise and Managed Flow MFP M830
 Keyboard
 Keyboard Overlay
 Fax Card
 Document Feeder pickup and feed roller assembly
 Document Feeder separation pad
 Document Feeder separation pad spring
 White Backing
 Background Selector for Backside Scanning
More information:
Remove and replace instructions can be located in the printer's Service Repair Manual,
which is available from the HP Web-based Interactive Search Engine (WISE). More details
about using WISE are in the Troubleshooting and Service modules of this training course.
The CSR parts list with part numbers can be found in the printer User Guide, which is
available on the HP Customer Support website: http://www.hp.com/support

Theory of operation
This module provides an overview of the operation of major hardware components.

 Basic operation
 Formatter-control system
 Engine-control system
 Engine laser/scanner system
 Image-formation system
 Document feeder / scanner (MFP models only)
 Locate more information on printer-specific Theory of Ops

The information given here is at a high level. For more detailed information, see the product
Service Manual, or review the information in the HP LaserJet Theory and
Troubleshooting Fundamentals - Service and Support training course, Course ID:
0001091928.

Student performance objectives

By the completion of this module, students should be able to:
 Understand the basic theory of operation.
  Identify the printer's major hardware systems and components.

Basic operation
The printer routes all high-level processes through the formatter, which stores font
information, processes the print image, and communicates with the host computer.
The basic printer operation comprises the following systems:
 The engine-control system, which includes the high-voltage and low-voltage
power supplies (HVPS and LVPS), fuser control circuits, and the DC
controller printed circuit assembly (PCA)
 The laser/scanner system, which forms the latent image on the photosensitive
drum
 The image-formation system, which transfers a toner image onto the paper
 The pickup, feed and delivery system, which uses a system of rollers and belts to
transport the paper through the printer
 Accessory (optional paper feeders)
Relationship between the main printer systems

Formatter-control system
Learn about how the formatter operates.
The formatter performs the following functions:
 Controls the sleep delay function
 Receives and processes print data from the various printer inputs
 Monitors control panel functions and relaying printer status information through the
control panel and the network or bi-directional interface
 Develops and coordinates data placement and timing with the DC controller PCA
 Stores customer configuration settings and paper types.
 Stores font information
 Communicates with the host computer through the network or the bidirectional
interface
The Printer job language (PJL) and Printer management language (PML) are also integral
parts of the formatter control system. For more information about these features, see the
product Service Manual, or review the information in the HP LaserJet Theory and
Troubleshooting Fundamentals - Service and Support training course, Course ID:
0001091928.

Engine-control system
The engine-control system receives commands from the formatter and interacts with the
other main systems to coordinate all printer functions.
Engine-control system

For detailed information about each of the components of the engine control system, see
the product Service Manual, or review the information in the HP LaserJet Theory and
Troubleshooting Fundamentals - Service and Support training course, Course ID:
0001091928.

Engine laser/scanner system

The laser/scanner system forms the latent electrostatic image on the photosensitive
drum(s) inside the toner cartridge(s).
The DC controller controls the laser scanner system according to commands from the
formatter. The DC controller controls the internal components in the laser scanner system
to form the latent electrostatic image on the photosensitive drum according to the VIDEO
signals. The following are the main components of the laser scanner system:
 Laser assembly
 Scanner motor assembly
 Beam detect (BD) sensor
 Scanner mirror
For detailed information about each of the components of the laser scanner system, see
the product Service Manual, or review the information in the HP LaserJet Theory and
Troubleshooting Fundamentals - Service and Support training course, Course ID:
0001091928.

Image-formation system
The image-formation system consists of the toner cartridge, the transfer charging roller,
and the fuser.
When the formatter sends a print command, the image formation system completes the
following process.
1. The main motor rotates the photosensitive drum, the primary charging roller,
the developing cylinder, the transfer charging roller, and the pressure roller.
2. The primary charging roller applies a uniform negative charge to the
photosensitive drum surface.
3. The laser beams, modulated by signals from the formatter, focus on the
photosensitive drum surface to form a latent image.
4. Toner on the developing cylinder converts the latent image into a visible image,
which is transferred onto paper by the transfer charging roller.
5. The fuser applies heat and pressure to the toner image on the paper to make
the image permanent.
6. The cleaning blade scrapes residual toner from the photosensitive drum.
7. The primary charging roller applies a new charge to the photosensitive drum for
the next image.
For detailed information about the image-formation system, see the product Service
Manual, or review the information in the HP LaserJet Theory and Troubleshooting
Fundamentals - Service and Support training course, Course ID: 0001091928.

Document feeder / scanner (MFP models only)

The standard operation of the document feeder consists of the standby (paper loading)
mode, pick, feed, and lift steps.
When the printer duplex scans from the document feeder, the paper moves through one
time, because the document feeder has a contact image sensor (CIS) scanner for side two
which is scanned simultaneously with side one.
For more detailed information about the document feeder and scanner theory, see the
product Service Manual, or review the information in the HP LaserJet Theory and
Troubleshooting Fundamentals - Service and Support training course, Course ID:
0001091928.

Locate more information on printer-specific Theory of Ops

To reference more printer-specific Theory of Operations information, access the service
manual in the HP Web-based Interactive Search Engine (WISE).
The title of the manual is: Printer Name - Service Troubleshooting Manual
 If you search on the printer name in WISE, select the Guides, Manuals,
etc. filter in the left pane. The service manuals should appear near the top of
the filtered results in the right pane.
 If you use the Products link in the top banner to locate the Product Detail
Page in WISE, refer to the "Other Content" section and click Guides,
Manuals, etc..
NOTE:
 If you need to narrow results even further, use the "Document Types" filter, and
select Service and Maintenance.
Accessing WISE
More information about accessing and using WISE is in the "Solve Problems" module of
this training. WISE URLs are also available in the Library at the end of this

Solve problems
This module provides information to help Support and Service personnel diagnose and
resolve issues when assisting customers or troubleshooting problems.

 HP LaserJet troubleshooting training

 Tools for troubleshooting
 Clear paper jams
 Image-quality troubleshooting
 Software and firmware

Additional troubleshooting resources

 For the latest troubleshooting information, see the product Service Manual, or
review the information in the HP LaserJet Theory and Troubleshooting
Fundamentals - Service and Support training course, Course ID: 0001091928.
 Additional support contact information, including links to the printer support
websites is available in the Library module of this training.
 Search HP University for more training resources on HP printers, the HP
FutureSmart firmware, and other HP printing solutions and technologies.

Student performance objectives

By the completion of this module, students should be able to:
 Understand the tools available to carry out troubleshooting procedures specific to
this printer
 Know where to go to get additional help solving printer problems

HP LaserJet troubleshooting training

The HP LaserJet Theory and Troubleshooting Fundamentals - Service and
Support training course contains all of the Theory and Troubleshooting information
that is common for all HP LaserJet printers. It provides a strong foundation for
understanding how LaserJet printers work and how to solve problems.
If you have not taken this course yet, register for it in the Saba learning management
system. You can locate the course by its title or by the Course ID: 0001091928.
Course registration in Saba

Tools for troubleshooting

This section describes tools that can help to solve printer problems.
For additional troubleshooting information, see the product Service Manual, or review the
information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service
and Support training course, Course ID: 0001091928.

HP Web-based Interactive Search Engine (WISE)

The HP Web-based Interactive Search Engine (WISE) provides access to additional
service and support information, including troubleshooting resources for printers.
On WISE, you can find information about the following topics:
 Service manuals
 Service advisories
 Up-to-date control panel message (CPMD) troubleshooting
 Solutions for printer issues and emerging issues
 Remove and replace part instructions and videos
 Install and configure
 Printer specifications
 Warranty and regulatory information
Access to WISE for HP internal personnel: Go to the WISE website for your
country/region. These websites are listed in the Library at the end of this training.
Access to WISE for channel partners: Channel partners can go to partner.hp.com, and
then use the steps shown in the video below to access the HP Web-based Interactive
Search Engine (WISE).
TIP:
For advanced search filters in WISE, such as Language, Document Type and the
Content Modified Date, click the down arrow next to the Search icon.

Make sure to click Reset Filter to perform another search with different options.

Error codes
Error codes and control-panel messages display on the printer control panel to indicate the
current printer status or situations that might require action. Error codes are numerical, or
alphanumerical, and have a set structure with six characters (example: 13.WX.YZ).
 The first two characters are numeric and represent the system component
that is causing the error. For example, in error
code 10.22.15, 10 = Supplies for HP LaserJets.
 The remaining four characters (W, X, Y, and Z values) further define the error.
HP LaserJet and HP PageWide error codes are documented in the control panel message
document (CPMD) for each printer.
The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to
clear or resolve the error, and other helpful information such as service mode pins and part
numbers.
The CPMD is continually updated and republished with the latest information for the
following error codes.

ERROR CODES: The first two characters

Error
System Component System Error Description
code

10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.

11.WX.YZ Real-time clock Internal error with the clock on the formatter.

13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.

15.WX.YZ Jam (PageWide) Paper jam or open door jam error.

Supplies
17.WX.YZ Supply error or supply memory error.
(PageWide)

20.WX.YZ Printer memory Insufficient memory or buffering error.

Page complexity causing a decompression error

21.WX.YZ Page
when trying to process job.

30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.

31.WX.YZ Document feeder Document feeder, scanner, or jam error.

Backup, restore, or
32.WX.YZ Backup, restore, or reset notification or error.
reset

Backup, Disk, EFI BIOS, Firmware integrity

33.WX.YZ Security (SureStart), or Trusted Platform Module (TPM)
notification or error.

Partition manager, secure erase, or USB accessory

40.WX.YZ Input/Output (I/O)
error.

Miscellaneous error including general and misprint

Fuser, Laser
or mismatch errors typically involving (but not
41.WX.YZ scanner, or Paper
limited to) the fuser, the laser scanner, or the paper
path
path.

Firmware failure involving the Event Log, Shell,

42.WX.YZ Firmware
System Manager, or other component.

Firmware failure involving a digital sending

44.WX.YZ Firmware
component.
 OXPd/Web Kit Informational notifications involving the OXPd Web
45.WX.YZ
(PageWide) Kit (communications log).

46.WX.YZ Engine (LaserJet) Engine communication error.

47.WX.YZ Firmware Job parser or printer calibration error.

PJA job accounting, job management, or job pipeline

48.WX.YZ Firmware
error.

49.WX.YZ Firmware Firmware communication error.

50.WX.YZ Fuser (LaserJet) Fuser error.

Laser scanner
51.WX.YZ Laser scanner beam error.
(LaserJet)

Laser scanner
52.WX.YZ Laser scanner startup error.
(LaserJet)

54.WX.YZ Sensor Sensor error (not jam related).

DC controller
55.WX.YZ DC controller communication error.
(LaserJet)

Paper handling
56.WX.YZ Paper input/output or accessory error.
(LaserJet)

57.WX.YZ Fan Fan error.

58.WX.YZ Sensor Engine sensor failure.

59.WX.YZ Motor (LaserJet) Motor error.

Tray motor error

60.WX.YZ Tray lifting or pick up error.
(LaserJet)

61.WX.YZ Engine (PageWide) Print engine error with the 8–bit data package.
 System (LaserJet)
LaserJet internal system error.
62.WX.YZ Print bar
PageWide print system error.
(PageWide)

General engine error (electrical, communication,

63.WX.YZ Engine (LaserJet)
etc.).

65.WX.YZ Connector Output accessory connection error.

66.WX.YZ Output accessory Output accessory error.

67.WX.YZ Input accessory Input accessory connection error

69.WX.YZ Duplexer Duplexer error.

DC controller
70.WX.YZ DC controller firmware error.
(LaserJet)

80.WX.YZ Managed device Embedded Jetdirect error.

Near Field
81.WX.YZ Communication Wireless, Bluetooth or internal EIO error.
(NFC)

Memory (hard disk,

82.WX.YZ Disk hardware error.
EMMC, etc.)

Internal test of systems (i.e. disk, CPB, display) or

90.WX.YZ Internal diagnostics
interconnection error.

98.WX.YZ Hard disk Hard disk partition error.

Remote Firmware Upgrade (RFU), firmware install

99.WX.YZ Firmware installer
(engine or accessory), or disk error.

Error code troubleshooting information in WISE

In this section, you will learn more about accessing and using error code troubleshooting
information in WISE. This is a key resource when troubleshooting errors on HP LaserJet or
Managed printers.
Methods for finding error code troubleshooting
To find error code troubleshooting information in the knowledgebase, use the method that
works best for the troubleshooting situation.
 Method one: WISE search – This method is a quick way to find troubleshooting
content for an error code.
 Method two: WISE product detail page – This method is useful if have already
navigated to the product detail page and are looking for a quick way to find
troubleshooting steps for an error code.
 Method three: CPMD – This method is recommended when you need to view (or
download) the full list of error codes and troubleshooting procedures for the
product.

Use WISE search to look up error code troubleshooting information

Use the following procedure to find troubleshooting content for an error code using a WISE
search.
1. Type the product model number (e.g. “M776”) in the search field.
2. Select the product series name in the drop-down list.
3. Type the error code (e.g. “31.03.30”) in the keyword field, and then press
Enter.
The error code troubleshooting content will display in the search results.

4. Click on the article in the search results to view detailed troubleshooting

information for the specific error.

Use the Product Detail Page (PDP) in WISE to search for the error code
Use the following procedure to find troubleshooting steps for a specific error code from the
product detail page in WISE.
1. At the top of the screen, click Products. Use the choices on the screen to
navigate to the product detail page (PDP).
2. Type the error code (e.g. “13.B2.D1”) in the Error Code Lookup field and
press Enter.
The error code troubleshooting content will display in the search results.

3. Click on the article to view the detailed troubleshooting content

Use WISE search to locate the CPMD

Use the following procedure when you need to view (or download) the full list of error codes
and troubleshooting procedures for the product.
1. Type the product model number (e.g. “M406”) in the search field.

NOTE:
 For a list of all CPMDs, do not select a product model; just search
“CPMD” as a keyword.

2. Select the product series name in the drop-down list.

3. Type “CPMD” in the keyword field and press Enter.
The control panel message document will display in the search results.

NOTE:

If the CPMD does not display at the top of the search results, click the
radio button next to “Guides, Manuals, etc.” in the left pane to narrow
the results to PDF files only.

4. Click the CPMD in the search results to open the PDF.

CPMDs (and Service Manuals) can also be found by navigating to a product
detail page (PDP) and clicking “Guides, Manuals, etc.”

Troubleshooting power-on or blank control panel problems

If the printer is not powering on correctly, use the following steps to begin troubleshooting
the problem.
1. Verify that power is available to the printer. If the printer is plugged into a
surge protector or uninterruptible power supply (UPS), remove it. Plug the
printer directly into a known operating wall receptacle (make sure that the
wall receptacle provides the correct voltage and current for the printer).

NOTE:

Unplug any other devices on the same circuit that the printer is using.

2. Try another known operating wall receptacle and a different power cord.
3. To eliminate a thermal switch issue, unplug the power cord and leave it
unplugged for over 20 minutes. Re-attach the power cord, and then turn the
power on again.
4. During normal operation, a cooling fan or fans begin to spin briefly after the
printer power is turned on. Place a hand over the cover vent or vents to feel
air passing out of the printer. Lean close to the printer to hear the fan or fans
operating. Look for illuminated lights on the control panel and formatter
LEDs.

NOTE:

Operational fans, motors, and control-panel lights indicate the

following:
o AC power is present at the printer.
o The power supply is providing either or both 24 Vdc and 5
Vdc voltages.
o The DC controller microprocessor is functioning.
5. If the printer powers on, but the control panel is blank, make sure that the
control-panel display wire harness or harnesses and flat flexible cable or
cables (FFCs) are connected.

NOTE:

The following conditions indicate that the printer has frozen while in
Sleep mode or Sleep delay. Opening a door or pressing a control-
panel button should cause the printer to wake up from Sleep mode or
Sleep delay.
o The control panel home button LED is illuminated
o The power-switch LED flashes once every three to five
seconds

If the control panel is not responding, or if it appears black or blank, try the
following:
c. Turn the printer power off, and then on again.
d. Verify that the system is correctly functioning by printing a test
page. Does the test page print correctly?
Is the printer HP Embedded Web Server (EWS) accessible?
e. Verify that the control panel is correctly functioning. If it is not,
turn the printer off and reseat the control-panel assembly cable
connections at the control-panel assembly and the formatter.
f. Try upgrading the firmware. If the firmware upgrade fails to
resolve the problem, and the printer still freezes while in Sleep
mode or Sleep delay, elevate the case.
g. If the error persists and the EWS functions correctly, replace the
control-panel assembly.
6. If normal start-up noises are not heard, turn the printer off, and then remove
any installed accessories (for example, envelope feeders, paper feeders, or
output accessories).
7. Turn the printer on, and then listen for start-up noises. If normal start-up
noises are heard, the problem might be with an accessory.
8. Perform an engine test. The engine test procedure varies by printer, so refer
to the printer Service Manual to get instructions.
9. If the engine test page prints, the print engine is operating normally. Replace
the formatter.

CAUTION:

Under NO circumstances should a formatter from a different printer be

installed during the repair or troubleshooting processes. The formatter
stores important data specific to the model of printer it is installed in
and is not designed to be swapped or repurposed in any way. Return
a used formatter to HP.
Issues that can occur from swapping a formatter include:
o Serial number, product number, product name, page count,
and supported cartridges information change and might
make a product unusable
o 33.02.01 Used board/Disk installed errors
 If a used formatter is installed and causes this issue, the partner must
cover the costs of the repair in the form of a product
replacement. There is no method in the field to recover a printer
where a used formatter is installed.
For more information, see the following topic (c06360930):
o HP internal link: 33.02.01 error or printer name and/or
product number changes after replacing the formatter
o HP external partner link: 33.02.01 error or printer name
and/or product number changes after replacing the
formatter
To access the HP partner link, you must first log in to the HP Partner
First Portal and then connect to WISE.

NOTE:

If the engine test page does not print, turn the printer off, reconnect
the formatter power connector, remove the embedded MultiMedia
Card (eMMC), and then try the engine test again. If the page prints,
the problem might be the eMMC.

10. If after replacing the formatter or eMMC normal start-up noises are still not
heard, replace the DC controller.
11. If the print engine appears to be correctly operating (the engine test page
successfully printed) and the control panel is still blank, replace the power
supply.

Troubleshooting an unresponsive printer

If the printer powers up normally and the control panel displays correctly, but the printer
appears unresponsive to print jobs, use the following steps to troubleshoot the issue.
1. The control panel should indicate a Ready, Paused, Sleep mode
on or Sleep delay on status. If an error message displays, resolve the error.
Resolve any supply issues.
2. For network connection errors, verify that the network port is active and that
the cables are securely seated.
a. Check the network cable connections between the printer and
the computer or network port. Make sure that the connections
are secure.
b. Make sure that the cables are not faulty by trying different
cables, if possible.
3. Check the network LEDs (callout 1) to see if they indicate any issues.

NOTE:

The figure below is representational only. Network LED location

varies by printer.
 Network LEDs

LED light
Description
pattern

Solid green light and flashing yellow light indicates a successful

network connection.

No lights on indicates a faulty network connection. Disconnect

and reconnect the cable to the port. In the Network Settings
Menu, verify the link settings and make sure that the port is
enabled.

4. Use one of the following options to print a configuration page. If the printer is
connected to a network, an HP Jetdirect page also prints.
Print the configuration page from a SFP control panel
a. From the Home screen on the printer control panel, use the
arrow buttons to navigate to Reports, and then press
the OK button.
b. Use the arrow buttons to scroll to Configuration/Status Pages,
and then press the OK button.
c. Use the arrow buttons to scroll to Configuration Page, and then
press the OK button.

d. Use the arrow buttons to scroll to the print icon  . Press

the OK button to print the pages.
Print the configuration page from an MFP control panel
e. From the Home screen on the printer control panel, scroll to and
touch the Reports button.
f. Open the following menus:
a. Configuration/Status pages
g. Touch Configuration Page to select it.

h. Touch the print icon   to print the pages.

5. Check to see if there is a newer version of the firmware available. If there is,
update the firmware.
6. Verify that the correct print driver for this printer is installed. Check the
program to make sure that the print driver for this printer is used. The print
driver can be downloaded from support.hp.com.
7. Print a short document from a different program that has worked in the past.
If this solution works, the problem is with the program. If this solution does
not work (the document does not print), complete these steps:
a. Try printing the job from another computer that has the printer
software installed.
b. If the printer is connected to the network, connect the printer
directly to a host computer with a USB cable. Redirect the printer
to the correct port, or reinstall the software (make sure to select
the new connection type).
 NOTE:

The host USB port may disabled from the factory. If so,
this port needs to be activated first before connecting the
printer to the USB port.
For more information about troubleshooting an unresponsive printer and about
troubleshooting connectivity issues, see the "Performance and connectivity
troubleshooting" section of the Service manual.

LED diagnostics
The LED lights on the formatter indicate if the product is functioning correctly. Learn more
about where the LEDs are located and how to interpret them.
NOTE:
This section applies to the HP LaserJet Enterprise and Managed printers in this
training.

Understand LEDs on the formatter

The LEDS on the formatter indicate basic product functionality and may be used for
troubleshooting.

Heartbeat LED
The heartbeat LED provides information about product operation. If a product error occurs,
the formatter displays a message on the control-panel display. However, error situations
can occur causing the formatter to control panel communication to be interrupted.
A solid red heartbeat LED light typically indicates a failure that requires replacement of the
formatter.
NOTE:

HP recommends fully troubleshooting the formatter and control panel before replacing
either assembly. Use the heartbeat LED to troubleshoot formatter and control panel errors
to avoid unnecessarily replacing these assemblies.
The heartbeat LED operates according to the product state. For a detailed table about the
operation of the heartbeat LED, refer to the printer's Service Troubleshooting Manual.

Connectivity LED
If the connectivity LED is solid green, it indicates that the formatter assembly is correctly
plugged in and powered up.
NOTE:

If the connectivity LED is illuminated, the formatter is fully seated and the power is on. The
pins for the LED circuit in the formatter connector are recessed so that this LED will not
illuminate unless the formatter is fully seated.

HP Jetdirect LEDs
The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network
activity, and the green LED indicates the link status. A blinking yellow LED indicates
network traffic. If the green LED is off, a link has failed.
For link failures, check all the network cable connections. In addition, you can try to
manually configure the link settings on the embedded print server by using the product
control-panel menus. For more information, refer to the Service Troubleshooting Manual.

Location of LEDs - HP LaserJet Enterprise 700 M712, MFP M725

The following illustration shows where to locate the formatter LEDs.

1 HP JetDirect LEDs

2 Connectivity LED

3 Heartbeat LED

Engine diagnostics
Learn about engine diagnostics that can help you verify that the product engine is
functioning properly.

Engine self-test - HP LaserJet Pro MFP M435nw

To perform an engine self-test:
1. Make sure that paper is correctly loaded in the tray.
2. Turn the product off, wait for several seconds, and then turn the product on.
Wait for the product to reach the ready state.
3. Open, and then close the print-cartridge door five times within thirty seconds
to start the internal engine-test.
4. If the self-test page prints, the product passes the engine self-test. If the self-
test page doesn’t print, the product fails the engine self-test.

NOTE:

The product might display a 49 error during the engine test. A 49 error
that occurs during an engine test has no relation to the success or
failure of the engine test. To clear a 49 error, turn the product off, then
on.

Print the engine test pages - HP LaserJet Enterprise 700 M712, MFP M725
To verify that the product engine is functioning, use the following steps to print the engine
test pages.
1. On the rear cover, locate the port for the engine test button (callout 1)
located below the rear pocket cover.

NOTE:
 Make sure you are not looking at the rear pocket cover release latch
port to the right and above the engine test button spot.

2. Use a paper clip or very small screwdriver to press the engine test-page
button.
o The test page should have a series of horizontal lines.
o The test page prints from the last tray that the product used to
print, unless the product has been turned off and then turned on
again since the most recent print job.
o If the product has been turned off and then on again since the
most recent print job, then the page will print from Tray 2.
o The product continuously prints test pages as long as the test-
page switch is depressed.
o The product will not print a test page if it is in Sleep mode.

NOTE:

A damaged formatter might interfere with the engine test. If the engine
test page does not print, try removing the formatter, and then perform
the engine test again. If the engine test is then successful, the
problem is in the formatter, the control panel, or the cable that
connects them together.

Print an engine test page - HP LaserJet Enterprise M806, Enterprise and

Managed Flow MFP M830

To verify that the product engine is functioning, use the following steps to print an engine
test page.
NOTE:
The test page can use only Tray 2 as the paper source, so make sure that paper
is loaded in Tray 2.

1. Use a small pointed object to depress the engine test button, located on the
right side of the product, near the upper right-hand corner of the right door.

2. A test page should print, and will have a series of horizontal lines. If it does
not print, this indicates the product engine is not functioning properly.

Locate more information on printer-specific troubleshooting tools

There are a number of additional diagnostic tests and tools available, which can vary by
printer type.
For more information on printer-specific troubleshooting tools and processes, access the
service manual in the HP Web-based Interactive Search Engine (WISE).
The title of the manual is: Printer Name - Service Troubleshooting Manual
 If you search on the printer name in WISE, use the Guides, Manuals,
etc. filter in the left pane. The service manuals should appear near the top of
the filtered results in the right pane.
  If you use the Products link in the top banner to locate the Product Detail
Page in WISE, refer to the "Other Content" section and click Guides,
Manuals, etc..

NOTE:

If you need to narrow results even further, use the "Document Types"
filter, and select Service and Maintenance.

Clear paper jams

Learn about clearing paper jams from the printer and paper trays.

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.
NOTE:
View a video that demonstrates how to load paper in a way that reduces the
number of paper jams.

1. Use only paper that meets HP specifications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper
from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper
from the tray, straighten the stack, and then return some of the paper to the
tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of
paper. Adjust the guides so they are touching the paper stack without
bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual
feed feature and feed sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is
configured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specifications.

Paper jam locations

Learn about the locations where paper jams can occur in each printer/printer series.

Jam locations - HP LaserJet Pro MFP M435nw

The possible jam locations for the printer are:
 Tray 1
 Tray 2
 Tray 3 accessory
 Output bin
 Toner cartridge area
 Rear door and fuser area
Duplexer (optional)
More information
Go to:
http://www.hp.com/support/ljMFPM435nw
Click the Troubleshooting tab.
NOTE:
The next section of this training covers how to locate information to clear a jam based
on the error code.

Jam locations - HP LaserJet Enterprise 700 M712

The following illustration shows the possible paper jam locations for the printer.

1 Duplexer

2 Fuser jam-access door

3 Output bin

4 Top cover (access to the toner cartridge)

5 Tray 1

6 Tray 2 jam-access door

7 Jam-access for the 500-sheet input tray

More information
Go to:
http://www.hp.com/support/lj700M712
Click the Troubleshooting tab.
NOTE:
The next section of this training covers how to locate information to clear a jam based
on the error code.

Jam locations - HP LaserJet Enterprise MFP M725

The following illustration shows the possible paper jam locations for the printer.
 1 Document feeder

2 Stapler/stacker

3 Output path

Duplex path (for two-sided

4
printing)

5 Stapler/stacker output bin

6 Output bin

7 Toner cartridge

8 Input trays

9 Optional input trays

More information
Go to:
http://www.hp.com/support/ljMFPM725series
Click the Troubleshooting tab.
NOTE:
The next section of this training covers how to locate information to clear a jam based
on the error code.

Jam locations - HP LaserJet Enterprise M806, Enterprise and Managed Flow

MFP M830
The possible jam locations for the printer are:
Tray 1
Right door
Tray 2 or 3
Tray 4 or 5
Duplexer
Left door - fuser area
Output bin (M806 only)
Booklet maker accessory
Stapler-stacker accessory
Stapler-stacker with hole punch accessory
More information
Go to:
http://www.hp.com/support/ljM806
OR
http://www.hp.com/support/ljflowMFPM830
Click the Troubleshooting tab.
NOTE:
The next section of this training covers how to locate information to clear a jam based
on the error code.

Locate information for paper jam errors

The following resources are available if you need to help a customer with a specific paper
jam error.

Resources for HP Partners and Internal

The Control Panel Message Document (CPMD) contains troubleshooting steps for all
printer errors. The paper jam errors are under the 13.XX section. The CPMD is for Support
and Service audiences and can be located on WISE.
You can also use WISE to locate a specific paper jam error code. as shown:

For more information, refer back to Error code troubleshooting information in WISE in this
training module.

Resources for customers

Customer information for paper jams is available on http://www.hp.com/support. Search on
the printer name to locate the product page, and then click the Troubleshooting tab.
 This tab contains an Error code lookup tool that a customer can use to locate help
on a specific paper jam error.

 In the Select a topic to see more solutions drop-down list, select "Jams and Feed
Problems" to get a list of paper jam topics for the printer.
 The printer User Guide contains steps for customers to clear paper jams. To locate
a printer User Guide, go to www.hp.com/support.

Image-quality troubleshooting
Various printer hardware problems can cause image-quality defects.
Image-quality problems are defined as:
 Print-quality (PQ) problems: PQ problems are associated with the print
engine (printer base) of an MFP printer (single function non MFP image-
quality problems are always PQ defects). PQ defects appear on pages that
are printed by the print engine and not feed through an integrated scanner
assembly (ISA).
  Copy-quality (CQ) problems: CQ problems are associated with the
integrated-scanner assembly (ISA) portion of an MFP printer. CQ defects
appear on pages that are copied using the document feeder or flatbed glass.
For detailed information about troubleshooting specific PQ and CQ defects, see the product
Service Manual or the following topic (c06450141):
 HP internal link: Image Quality Troubleshooting Guide
 HP external partner link: Image Quality Troubleshooting Guide
NOTE:
To access the HP partner link, you must first log in to the HP Partner First Portal
and then connect to WISE.
For information about supported print media, see the HP LaserJet Printers - Print Media
Guide.
When troubleshooting the source of some print image defects, one solution is to identify if it
is a repetitive defect (does the print quality defect appear multiple times on the printed
page?). If this is the case, you can use a ruler to measure occurrences of repetitive image
defects to help solve image-quality problems. You can find a printer-specific repetitive
defects table and more information in the printer Service Manual.

Software and firmware

This section contains information about Software and Firmware troubleshooting.

Software troubleshooting
Learn about the printer drivers and resources for software troubleshooting.
Windows print drivers
There are three primary types of Windows print drivers available:
 Discrete print driver
 HP Universal Print Driver
 Windows in-OS print driver
If you believe a problem might be software-related, use the following resources:
 Make sure the printer is using the correct type of driver. Go to How to Select the
Correct Printer Driver.
 Make sure the most recent software/driver is installed. Go to HP Support
site and click Software and Drivers to get started.
HP Driver Preconfiguration Utility
The discrete print driver and UPD are compatible with the HP Driver Deployment Utility
(DDU) and the HP Driver Preconfiguration Utility. Download both utilities and additional
resources at www.hp.com/go/dcu. Select the appropriate operating system from the list,
and then download the HP Printer Administrator Resource Kit (PARK).
Macintosh print drivers
Macintosh print drivers and utilities are available on the HP Support site.

Firmware upgrades
Upgrading the firmware can sometimes solve minor printer issues.
A firmware upgrade might be required in the following situations:
 The customer received a new printer prior to an update to the firmware being
released.
 A customer is experiencing an issue which a firmware upgrade might fix.
  A customer wants to upgrade to a major release of the firmware.
 A customer wants to have the latest security updates for their printer.

Downloading firmware
To download the most recent firmware upgrade for the printer, go to support.hp.com.
 Select your country or region, if necessary.
 Select Get drivers, Software, and Firmware, and then select the appropriate
product by name.

NOTE:

More than one printer model might be listed. Make sure to select the correct
model so that the upgraded firmware supports all of the printer functions.
 Select the driver language and operating system.
 Locate the firmware download, and then select Download.

Methods of firmware installation

For detailed instructions on all of the methods of firmware installation, see the printer
Service Manual or the Update the printer firmware support topic.
IMPORTANT:

Only use the Preboot menu to perform firmware upgrades when the device in an

unrecoverable error state such as a 49.xx.xx.
For in-depth information about FutureSmart firmware, review the HP FutureSmart 4
Firmware Training Course ID 01070527.

Service
The focus of this module is to familiarize you with resources for replacing Field Replaceable
Units (FRU) using the HP Partner First Portal and the WISE database of videos.

 Electrostatic discharge
 Required tools
 Fasteners used in this printer
 Service approach
 Important field-replaceable units (FRUs)

See the Use and maintain module of this course for how to remove and replace CSR parts.

Student performance objectives

By the end of this module, students should be able to:
 Select the tools necessary for replacing FRUs.
 Understand any precautions or warnings appropriate to the repair and replacement
of FRUs.
 Access WISE and perform a model search for repair and replace videos.
 Understand the removal and replacement of FRUs that are new or unique to these
printers.
NOTE:

This module includes links to the FRU repair and replace videos for reference only. You
are not required to view all of the FRU videos to complete this course.
Make sure to review the sub-sections about accessing WISE and locating service videos
in WISE. You will need to know this information for the course exam.

Electrostatic discharge
Learn how to protect sensitive parts against damage from electrostatic discharge.
CAUTION:

Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD
reminder when removing printer parts. Always perform service work at an ESD-
protected workstation or mat. If an ESD workstation or mat is not available, touch
the sheet-metal chassis to provide a static ground before touching an ESD-
sensitive assembly.
Protect the ESD-sensitive assemblies by placing them in ESD pouches when they
are out of the printer.

Required tools
The following are the tools required to remove and replace parts on the printer.
 Small flat-blade screwdriver
 #2 Phillips screwdriver with a magnetic tip and a 152 mm (6 in) shaft length
 Socket screwdriver with 5.5 mm (.216 in) shaft length
 Needle-nose pliers
 ESD mat (if one is available) or ESD strap

TIP:

If an ESD mat or strap is not available, always touch the sheet metal
chassis to create a ground before touching PCAs or other ESD
sensitive assemblies.

 Penlight

 Fasteners used in this printer

 Learn about fasteners used in the printer.
 WARNING:
 Make sure that assemblies are replaced with the correct screw type. Using the
incorrect screw (for example, substituting a long screw for the correct shorter
screw) can cause damage to the printer or interfere with printer operation. Do not
intermix screws that are removed from one assembly with the screws that are
removed from another assembly.
 NOTE:
 To install a self-tapping screw, first turn it counterclockwise to align it with the
existing thread pattern, and then carefully turn it clockwise to tighten. Do not
overtighten. If a self-tapping screw hole becomes stripped, repair the screw hole or
replace the affected assembly.
 Always take note of the length, diameter, color, type, and location of each removed
screw. Make sure that screws are installed in the original location they were
removed from during reinstallation.

Service approach
Follow these steps before and after performing service on the printer to prevent damage to
the printer and ensure that the repair was successful.

Before performing service

Follow these steps before performing any type of service on the printer.
WARNING:

 Remove all paper from the printer

 Turn the printer off using the power button.
 Unplug the power cable and interface cable or cables.
 Place the product on an ESD workstation or mat, or use an ESD strap (if one
is available). If an ESD workstation, mat or strap is not available, ground
yourself by touching the sheet-metal chassis before touching an ESD-
sensitive part.
 Remove the supplies (optional). If the cartridges are removed, install the
cartridge cap.
 Remove the tray(s).

After performing service

Follow these steps after performing service on the printer.
 Plug in the power cable.
 Reinstall the supplies (if removed).
 Reinstall the tray cassettes(s).
 Load paper in the printer.

Post-service test
Perform the following tests to verify that the repair or replacement was successful, and to
ensure that the print quality is acceptable after performing printer repairs.
Print-quality test
1. Verify that you have completed the necessary reassembly steps.
2. Make sure that the tray contains clean, unmarked paper.
3. Attach the power cord and interface cable or interface cables, and then turn on
the printer.
4. Print a Configuration page.
5. Print a print quality page, and then verify that there are no lines, streaks,
banding, or other print quality defects.
6. Send a print job from the host computer, and then verify that the output meets
expectations.
7. Clean the outside of the product with a damp cloth.
Copy-quality test (MFP models)
1. Verify that you have completed the necessary reassembly steps.
2. Make sure that the tray contains clean, unmarked paper.
3. With the power cord attached to the printer, turn on the printer.
4. Verify that the expected start up sounds occur.
5. Print a configuration page, and then verify that the expected printing sounds
occur.
6. Place the configuration page in the document feeder or on the flatbed glass.
7. Print a copy job, and then verify the results.
8. Clean the outside of the printer with a damp cloth
Fax-quality test (fax models)
1. Place the configuration page in the document feeder.
2. Type a valid fax number, and send the fax job.
3. Verify that the send quality and the receive quality meet expectations.

Important field-replaceable units (FRUs)

This section covers FRUs for these products that are important or unique.
The following are service parts that have features to be particularly aware of. This is
a subset of the complete list of FRU parts. The full list can be found in the printer Service
Manual.

Important FRUs - HP LaserJet Pro MFP M435nw

To replace the following important FRUs for the printer, use the links to locate information
on WISE.
NOTE:
You will need to be logged into WISE for the following links to work.
HP external partner links:
 Replace the fuser (c04289089)
 Replace the image scanner (c04289137)
 Replace the transfer roller (c04289279)
 Replace the multi-purpose tray (c04289249)
Internal links:
 Replace the fuser (c04289089)
 Replace the image scanner (c04289137)
 Replace the transfer roller (c04289279)
 Replace the multipurpose tray (c04289249)
More information:
Remove and replace instructions for all FRUs can be located in the printer's Service Repair
Manual, which is available from the HP Web-based Interactive Search Engine (WISE).

Important FRUs - HP LaserJet Enterprise 700 M712

To learn how to replace the following important FRUs for the printer, continue to the next
screen and watch the videos.
NOTE:
These videos are optional. You will not be tested on the details in the videos.

 DC controller
 Laser scanner
 Low-voltage power supply (LVPS)
 Control panel assembly
More information:
Remove and replace instructions for all FRUs can be located in the printer's Service Repair
Manual, which is available from the HP Web-based Interactive Search Engine (WISE).

Important FRUs - HP LaserJet Enterprise MFP M725

To learn how to replace the following important FRUs for the printer, continue to the next
screen and watch the videos.
NOTE:
These videos are optional. You will not be tested on the details in the videos.

 Scanner controller board (SCB) assembly

 Low-voltage power supply assembly
 Document feeder assembly
 Scanner
 DC controller PCA
 Laser/scanner
More information:
Remove and replace instructions for all FRUs can be located in the printer's Service Repair
Manual, which is available from the HP Web-based Interactive Search Engine (WISE).

Important FRUs - HP LaserJet Enterprise M806, Enterprise and Managed Flow

MFP M830
To learn how to replace the following important FRUs for the printer, continue to the next
screen and watch the videos.
NOTE:
These videos are optional. You will not be tested on the details in the videos.

 Laser/scanner assembly
 Scanner - MFP M830
 Scanner control board (SCB) - MFP M830
 Document feeder - MFP M830
 Low-voltage power supply (LVPS) - MFP M830
 Low-voltage power supply (LVPS) - M806
 DC controller - MFP M830
 DC controller - M806
More information:
Remove and replace instructions for all FRUs can be located in the printer's Service Repair
Manual, which is available from the HP Web-based Interactive Search Engine (WISE).

QUIZ-1