bs7499 Static Site Guarding and Mobile Patrol Service

BS 7499:2013
BSI Standards Publication
Static site guarding and

mobile patrol service – Code
of practice
BS 7499:2013 BRITISH STANDARD
Publishing and copyright information

The BSI copyright notice displayed in this document indicates when the document
was last issued.
© The British Standards Institution 2013
Published by BSI Standards Limited 2013
ISBN 978 0 580 81340 5
ICS 13.310
The following BSI references relate to the work on this standard:
Committee reference GW/3
Draft for comment 13/30275054 DC
Publication history
First published as BS 7499-1, December 1991
Second edition, June 1998
Third edition, February 2002
Fourth edition, July 2007
Fifth (present) edition, September 2013
Amendments issued since publication

Date Text affected
BRITISH STANDARD BS 7499:2013
Contents
Foreword ii
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 The organization 3
5 Resources 3
6 Service 16
Annexes
Annex A (informative) Use of the term “security guarding” 24
Bibliography 25
Summary of pages
This document comprises a front cover, an inside front cover, pages i to iv,
pages 1 to 26, an inside back cover and a back cover.
© The British Standards Institution 2013 • i

Foreword
Publishing information
This British Standard is published by BSI Standards Limited, under licence from
The British Standards Institution, and came into effect on 30 September 2013. It
was prepared by Technical Committee GW/3, Manned security services. A list of
organizations represented on this committee can be obtained on request to its
secretary.
Supersession
This British Standard supersedes BS 7499:2007, which is withdrawn.
Information about this document

This is a full revision of the standard and has been updated to reflect changes in
current working practices, including the use of short term lease/hire vehicles.
Use of this document
As a code of practice, this British Standard takes the form of guidance and
recommendations. It should not be quoted as if it were a specification and
particular care should be taken to ensure that claims of compliance are not
misleading.
Any user claiming compliance with this British Standard is expected to be able to
justify any course of action that deviates from its recommendations.
It has been assumed in the preparation of this British Standard that the
execution of its provisions will be entrusted to appropriately qualified and
experienced people, for whose use it has been produced.
Presentational conventions
The provisions of this standard are presented in roman (i.e. upright) type. Its
recommendations are expressed in sentences in which the principal auxiliary
verb is “should”.
Commentary, explanation and general informative material is presented in
smaller italic type, and does not constitute a normative element.
The word “should” is used to express recommendations of this standard. The
word “may” is used in the text to express permissibility, e.g. as an alternative to
the primary recommendation of the clause. The word “can” is used to express
possibility, e.g. a consequence of an action or an event.
Notes and commentaries are provided throughout the text of this standard.
Notes give references and additional information that are important but do not
form part of the recommendations. Commentaries give background information.
Contractual and legal considerations

This publication does not purport to include all the necessary provisions of a
contract. Users are responsible for its correct application.
Compliance with a British Standard cannot confer immunity from legal
obligations.
Particular attention is drawn to the following specific regulations:
• Rehabilitation of Offenders Act, 1974 [1];
• The Working Time Regulation, 2003 [2];
• The Equality Act, 2010 [3];
• Private Security Industry Act, 2001 [4];
ii • © The British Standards Institution 2013

• Data Protection Act, 1998 [5];

• Health and Safety at Work etc. Act, 1974 [6].
© The British Standards Institution 2013 • iii

iv • © The British Standards Institution 2013 This page deliberately left blank
1 Scope
This British Standard gives recommendations for the management, staffing and
operation of an organization providing security guarding (see Annex A) services
on a static site and/or mobile patrol basis.
This British Standard does not apply to all security services, for example
cash-in-transit services, secure parcel services, keyholding and response services,
door supervisors, close protection services, event stewarding and the
management and operation of closed-circuit television (CCTV).
NOTE Recommendations for cash-in-transit services, CCTV, door supervisors,
keyholding and response services and event stewarding are given in BS 7872,
BS 7958, BS 7960, BS 7984 and BS 8406 respectively.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this
document and are indispensable for its application. For dated references, only
the edition cited applies. For undated references, the latest edition of the
referenced document (including any amendments) applies.
BS 5839-1, Fire detection and fire alarm systems for buildings – Part 1: Code of
practice for design, installation, commissioning and maintenance of systems in
non-domestic premises
BS 5979, Remote centres receiving signals from fire and security systems – Code
of practice
BS 7858, Security screening of individuals employed in a security environment –
Code of practice
BS 7958, Closed circuit television (CCTV) – Management and operation – Code of
practice
BS 7984, Keyholding and response services – Code of practice
BS EN 50131-1, Alarm systems – Intrusion and hold-up systems – System
requirements
PD 6662, Scheme for the application of European standards for intrusion and
hold-up alarm systems
3 Terms and definitions

For the purposes of this British Standard, the following terms and definitions
apply.
3.1 assignment instructions

operational document detailing site specific contractual duties
3.2 check call

routine communication to verify the location and status of a security officer on
an assignment
3.3 competent person

person, suitably trained and qualified by knowledge and practical experience,
and provided with the necessary instructions, to enable the required task(s) to
be carried out correctly
3.4 control room

location where operational procedures are monitored and/or managed
© The British Standards Institution 2013 • 1

NOTE For the purposes of this British Standard the control room is also known as
the communication centre.
3.5 controller
person designated to monitor control room operations and communications
3.6 customer
individual or body retaining the services of the organization
3.7 key(s)
instrument or data allowing authorized access to a customer’s property
3.8 keyholding
service whereby the organization holds keys to a customer’s premises and/or
equipment for use as agreed in the contract
NOTE 1 Keyholding might involve dual key systems. One key is held by the
customer, and another (different) key to the same premises or equipment is held by
the organization. Both keys would be required to gain access to the premises or to
operate the equipment.
NOTE 2 See BS 7984 for further information on keyholding and response services.
3.9 mobile patrol

security services provided by security officers travelling to multiple sites
physically distant from one another, within a defined period of time
3.10 organization
sole or main provider of static site guarding and/or mobile patrol services to a
particular customer
3.11 principal
owner, partner, board director or other top executive in the private sector, or an
executive officer in the public sector or a not-for-profit organization
3.12 secure facility

strongly constructed dedicated room or securely mounted lockable cabinet for
the holding of keys
3.13 security officer

person who performs duties at a static site or on a mobile patrol
3.14 static site

fixed location or premises to which a security officer is assigned for a fixed
length of time
3.15 supplier
individual or company (and the persons employed, including all levels of
subcontractor, by that individual or company) that supplies the organization
with equipment, material and/or labour which is used in providing the service to
the customer
3.16 takeover
transfer of contractual responsibilities from one organization to another
2 • © The British Standards Institution 2013

4 The organization
4.1 Structure
The organization should possess a clearly defined management structure
showing control and accountability at each level of operation.
The organization should operate a complaints management system.
NOTE 1 Guidance is given in BS ISO 10002.
Details of the ownership of the organization should be established and the
principals’ curricula vitae made available. Any unspent criminal convictions or
undischarged bankruptcy of a principal should be disclosed on request.
NOTE 2 Attention is drawn to the Rehabilitation of Offenders Act 1974 [1], whose
provisions govern such disclosure.
4.2 Finances
The organization should have sufficient working capital for its requirements.
The capital reserves of the organization should be sufficient for current and
planned needs.
The organization should be able to present two years’ audited trading accounts,
except if it is starting as a subsidiary of an established business, and adequate
financial backing is evident, or in the case of a new start up business where
management accounts should be made available to show that the organization
can demonstrate it has the funding available to achieve its plan for the business.
NOTE Where the organization is solely providing a service in-house (and not
contracting out such services), some of the recommendations given in this subclause
might not apply.
The organization should prepare annual accounts in accordance with applicable
accounting standards. The accounts should be certified by an accountant or
solicitor with complete details of expenditure and income. Accounts should be
available for examination on request.
4.3 Insurance
The organization should possess insurance cover commensurate with the
business undertaken and the number of persons employed, e.g. public liability,
contractual, efficacy, employer’s liability and vehicle insurance.
NOTE Where the organization is solely providing a service in-house (and not
contracting out such services), then efficacy insurance and some other types of
insurance mentioned in this subclause might not be needed.
Fidelity guarantee should be available up to limits required by the customer,
e.g. loss of keys, wrongful arrest and product liability.
5 Resources
5.1 Premises
The organization should have an administrative office(s) and/or operational
centre(s) where records, professional and business documents, certificates,
correspondence, files and other documents necessary for conducting business
transactions should be kept in a secure manner. The location of records and
documentation, both local and centralized, should be clearly defined by the
organization.

5.2 Control room

5.2.1 Design
Control rooms should be designed to allow the following functions, whether in
combination or alone, to be performed:
a) provision or procurement of assistance, information or advice for security
officers (on static sites and mobile patrols) and supervisors, in routine and
emergency situations;
b) effective monitoring of security officers (on static sites and mobile patrols)
and supervisors, by strict observance of documented, established telephone,
radio or other communication procedures;
c) recording, in accordance with 5.2.7, of all appropriate routine and
emergency matters, to enable management to deal quickly and efficiently
with contractual responsibilities;
d) recording the movement of customers’ keys held in the control room
(see 6.6).
Control rooms should be restricted areas open only to authorized personnel.
Where control rooms are outsourced, the organization should be provided with
documentation that the control room conforms to 5.2.
5.2.2 Location
Control rooms should be situated within premises owned or leased by the
organization, and to which the organization has access at all times.
5.2.3 Construction
All parts of the shell of a control room should be soundly constructed to ensure
physical security, safety and integrity, for the protection of employees and the
safeguarding of customers’ records and property.
Only the following openings should be permitted in the shell of a control room:
a) a normal entrance;
b) emergency exits;
c) glazed areas;
d) ventilation inlets and outlets;
e) service inlets and outlets;
f) key transfer hatches.
NOTE Attention is drawn to relevant building regulations, fire regulations and
health and safety legislation.
If the normal entrance is directly accessible from the exterior of the premises in
which the control room is situated, it should comprise two sequential doors
controlled from within the control room and interlocked to prevent more than
one door from opening at a time.
If the normal entrance to the control room is located within the premises to
which access is controlled, a single door should be sufficient. The door should
open outwards and should have a locking device, operable from within the
control room and which can be unlocked from outside.
All doors, including emergency exits, hinges, frames, fixings and locking devices
should be of substantial construction, resistant to entry by physical attack.

Emergency exit doors should open outwards and should have unlocking devices
for release, only in emergencies. Emergency doors should be fitted with
a 24 hour remote-signalling intruder alarm system conforming to
BS EN 50131-1/PD 6662.
Voice communication across normal entrance doors should be by an intercom
system. A viewing means should be incorporated so that the identity of persons
wishing to enter the control room can be established before the control room
door is opened.
External or publicly accessible glazed areas should be protected to offer
resistance to entry by physical attack, e.g. by the use of window bars.
Ventilation and service inlets and outlets should also be protected. Internal
operational areas should not be visible externally.
The equipment, furnishings and layout of the control room should allow its
efficient operation. Heating, lighting and ventilation should be provided to
ensure a comfortable working environment.
Facilities for the management and operation of CCTV systems should conform to
BS 7958.
Control rooms that serve as a manned or unmanned alarm-receiving centre for
intruder, fire, CCTV and social alarm systems and other monitoring services, and
require a unique reference number (URN) for emergency response, should be
constructed and secured in accordance with BS 5979. 1)
5.2.4 Facilities
A deliberately operated remote-signalling alarm system conforming to
BS EN 50131-1/PD 6662 should be installed, with sufficient deliberately operated
devices to allow the controller to warn of any attack on the control room.
The control room and surrounding areas should be fitted with a fire alarm
system, designed and installed in accordance with BS 5839-1.
Single-manned control rooms should be fitted with a remote-signalling fail-safe
emergency alarm system, which should warn whether the controller is disabled
for more than 60 minutes. This system should activate an alarm at another
remote 24 hour control room or an alarm receiving centre constructed and
equipped in accordance with BS 5979.
Emergency lighting should be provided, able to start up within 60 seconds of
failure of mains powered illumination. Emergency lighting should be able to
illuminate the control room for continued operation and should provide at
least 3 hours continuous operation.
Where computerized and/or electronic systems are in operation, adequate
resources should be available to ensure continued operation of the control room
in the event of power or system failure.
Where customer keys are held, strongly constructed, secure, lockable storage
should be provided for keys.
A communication line exclusive to the control room should be provided. Where
possible, the line should be routed separately from other lines into the premises.
An emergency alternative means of communication should be provided.
1)
pr EN 50518-1, pr EN 50518-2 and pr EN 50518-3 are to replace BS 5979 for alarm
receiving centre (ARC) requirements for intruder alarm systems in 2014.

5.2.5 Procedures
Controllers should receive, in writing, details of the identity of the person to
whom they should report and the method of reporting incidents or problems
both within the organization and to the customer.
The organization should review and update control room information at regular
intervals (at least once every 12 months).
A control room manual should be produced for the guidance of controllers. The
manual should clearly indicate the stages at which an incident should be
reported by the controller to more senior personnel. A copy of the control room
manual should be readily available within the control room at all times.
The control room manual should outline the action to be taken on receipt of
incident reports, and methods of recording incidents. Records of incidents
should include the following:
a) the date, time and location of the incident;
b) the date and time of reporting, who reported and who received the report;
c) details of the incident;
d) action taken, including onward reporting;
e) action to be taken;
f) names and addresses of persons who witnessed the incident.
Check calls from security officers should be received and recorded at the control
room at intervals specified in their assignment instructions. The control room
manual should detail the procedures to follow and actions to be taken in the
event of a late and missed check call. The frequency of check calls should be
determined following a health and safety risk assessment, and should take into
account the number of security officers on duty. Procedures for daily verification
that automated systems are working should be detailed in the control room
manual and verifications should be documented.
5.2.6 Information
The controller should have immediate access to the following:
a) all assignment instructions,
b) details of hours of cover for all assignments with the number of security
officers, the number of contracted visits, and site telephone numbers;
c) a means of displaying the names of security officers working at each
assignment during shifts;
d) the names, addresses and telephone numbers of all security officers,
including supervisors and principals of the organization;
e) emergency contact records (including telephone numbers) for all customers;
f) telephone numbers of police stations within the operational area of the
control room;
g) useful telephone numbers (e.g. water companies, electricity companies,
boarding-up services);
h) a copy of the control room manual;
i) emergency procedures and contingency plans in case of fire, flood or bomb
threat, etc., for the control room and other premises;
j) a register of keys that are held in the control room.

5.2.7 Records
NOTE Minimum periods for retention of records might be reviewed, if applicable,
for particular purposes, especially with regard to potential liabilities for civil action.
The following records should be kept:
a) records of all reported incidents for a minimum of 12 months from the date
of the event. Entries should be numbered serially and should include the
time and date of the incident and the name of the controller completing
the record;
b) records of all telephone and radio calls from security officers and supervisors
for a minimum of 12 months.
Details of all check calls should be recorded, including missed and late check
calls. Precise times of contact should be noted.
Records should be made of all mobile patrol visits and supervisory visits.
Controllers should also maintain a register of keys held in the control room and
should sign for keys on shift change over.
5.2.8 Personnel
The number of controllers on duty should be consistent with the expected
workload.
Toilet and washing facilities and a facility for cooking or heating food or drink
should be provided within close proximity of the control room and within the
protected confines of the premises in which the control room is located.
A first-aid box and fire-fighting equipment should be provided.
5.3 Staff
5.3.1 General
The organization should ensure that it has employed sufficient security officers
to fulfil its contractual obligations and sufficient supervisory staff to manage day
and night assignments and to make regular site visits.
5.3.2 Selection and screening

All persons undertaking, or having access to details of, security duties, should be
selected and screened in accordance with BS 7858.
If employees are acquired through a takeover, the organization should satisfy
itself that the recommendations of this subclause have been fully met.
Prospective employees should be asked to demonstrate good reading, writing
and verbal communication abilities.
Where night-time working is involved, prospective employees should be asked
to confirm that there is nothing in their circumstances that would be
detrimental to their working night shifts. Night-time workers should be offered
the opportunity of a free medical assessment.
NOTE Attention is drawn to the Working Time Regulation 2003 [2].
Employers should validate the employees driving license against company policy
for those employee’s whose duties involve driving. The employer should hold on
file a validated copy of the employee’s driving licence. The employer should
check the employee’s driving licence or carry out a DVLA license check on the
employee every six months.

5.3.3 Health
Prospective employees should be sent an employment medical questionnaire,
with questions that relate to, or are intrinsic to, the job function, this can be
sent with the offer of employment.
NOTE 1 The offer of employment is conditional on the results of the medical
questionnaire supplied, which might fundamentally inhibit the employee from
carring out the job.
NOTE 2 Attention is drawn to the Equality Act 2010 [3].
In order to ensure that the physical condition of security officers remains
compatible with the duties to which they have been assigned, documented
procedures should be in place for performing routine health checks and reports.
When the physical demands of a person’s duties change their physical condition
and suitability should be reassessed as appropriate.
NOTE 3 Where health and safety risk or medical concerns of personnel are raised, it
is reasonable for a company to ask that person to undergo a medical examination to
ensure fitness for duty.
5.3.4 Terms and conditions of employment

Employees should be sent a written statement of the terms and conditions of
their employment that include details of the following:
a) job title;
b) effective start date;
c) probationary period (if required);
d) provisional period subject to screening (if applicable);
e) pay and allowances;
f) hours and days of work;
g) leave entitlement;
h) conditions of payment during absence through illness;
i) pension entitlement;
j) industrial injury procedures;
k) the address of the organization;
l) equipment supplied;
m) disciplinary and appeals procedures;
n) terms of notice of termination of employment.
Employees should not be required to work hours that could be detrimental to
their health, safety or efficiency.
NOTE Attention is drawn to statutory requirements relating to employment, and in
particular, to requirements relating to working hours.
5.3.5 Disciplinary code

Employees should be instructed that the following (including the aiding and
abetting of others) could constitute a breach of the terms and conditions of
employment:
a) neglecting to complete a required task at work promptly and diligently,
without sufficient cause;
b) leaving a place of work without permission, or without sufficient cause;

c) making or signing any false statements, of any description;

d) destroying, altering or erasing documents, records or electronic data
without permission or through negligence;
e) divulging matters confidential to the organization or customer, either past
or present, without permission;
f) soliciting or receipt of gratuities or other consideration from any person;
g) failure to account for keys, money or property received in connection with
business;
h) incivility to persons encountered in the course of duties, or misuse of
authority in connection with business;
i) conduct in a manner likely to bring discredit to the organization, customer
or a fellow employee;
j) use of uniform, equipment or identification without permission;
k) reporting for duty under the influence of alcohol or restricted drugs, or use
of these whilst on duty;
l) failure to notify the employer immediately of any:
1) conviction for a criminal and/or motoring offence;
2) indictment for any offence;
3) police caution;
4) legal summons;
5) refusal, suspension or withdrawal (revocation) of a licence.
NOTE 1 An example of such a licence would be a Security Industry
Authority (SIA) licence. For definitions see the SIA website.
m) permitting unauthorized access to a customer’s premises;
n) carrying of equipment not issued as essential to an employee’s duties, or use
of a customer’s equipment or facilities without permission;
o) not maintaining agreed standards of appearance and deportment whilst at
work.
NOTE 2 This list is not exhaustive and does not necessarily include all actions within
a company policy that could or could not also constitute criminal offences.
5.3.6 Identification
Employees, who are required to be screened in accordance with 5.3.2, should be
issued with an identity card incorporating the following information:
a) the name, address and telephone number of the organization;
b) the name of the employee, employee number and employee’s signature;
c) the expiry date of the card (not more than three years from the date of
issue);
d) a current photograph of the employee.
Employers should require that employees carry their identity cards whilst on
duty.
Identity cards should be formally withdrawn from employees renewing their
cards or leaving the organization, and destroyed in a secure manner.
A record of identity cards issued should be maintained. This record should also
indicate the status and location of withdrawn cards, e.g. whether they have
been destroyed or lost, or where they are held by the employee/organization.

NOTE Where a security officer is required to display a SIA licence this does not
negate the need for company identification.
5.4 Equipment and uniforms

5.4.1 Uniform
Unless otherwise requested by the customer, employees should be supplied with
a uniform to wear when on duty. Employee uniforms should clearly display the
insignia of the organization. Uniforms should be readily distinguishable from
those of the civil emergency services or armed forces.
Some clothing, such as a high visibility jacket, should be available to employees
for use on occasion, whether or not the employee is in uniform and is required
to respond to an emergency call. This clothing should enable the employee to
be clearly distinguished by the civil emergency services or armed forces.
The organization should ensure that uniforms are periodically cleaned and
renewed.
5.4.2 Vehicles
5.4.2.1 General
Unless they are involved in covert operations or otherwise excepted under
contract, operational vehicles should clearly display the organization’s name,
badge or logo, and telephone number. Operational vehicles should:
a) be appropriate for the intended use;
b) carry a two-way communication device;
c) be inspected by the organization at least once per month to ensure that
they are roadworthy;
d) be serviced regularly, in accordance with the manufacturer’s instructions;
e) have any damage repaired as soon as possible;
f) be kept clean and tidy.
5.4.2.2 Vehicles carrying keys

Where an operational vehicle is required for keyholding and alarm response, the
response should be carried out in accordance with BS 7984.
Where the operational vehicle is solely for mobile patrolling, keys should be
kept in the possession of security officer(s) throughout the period of use or
securely contained within a safe secured in the vehicle.
Where short term lease/hire arrangements render it impractical to secure a safe
to the vehicle, companies should deploy an additional security officer to remain
with the unsecured keys for the duration of the patrol.
Where physical conditions permit, the safe should be located within a
compartment within the body of the vehicle. This compartment should be
separately locked and should have no glazed or removable panels.
Where this is not possible, the safe should be located so that it cannot be seen
externally.
Adequate locks should be fitted to the vehicle and/or the compartment within
which the safe is held. Where possible, access to the safe should be only from
within the vehicle.
The vehicle should be fitted with an alarm and an immobilizer.
It should be possible for the control room to ascertain the destination or
location of the vehicle at all times.

NOTE For example, the vehicle’s location can be monitored by fitting a tracking
device, or a GPS signal.
Where a tracking device is installed in the vehicle, it should be able to signal the
location of the vehicle to a remote 24 hour monitoring centre. The tracking
system should be known to cover the entire area in which the vehicle operates.
5.4.3 Other equipment

All equipment used by employees or supplied to a customer should be
appropriate for the intended use, in good working order and maintained
regularly.
Timing devices should be regularly calibrated (see 5.4.4).
5.4.4 Equipment records

Records should be kept of all equipment issued. Employers should require
employees to sign for equipment and uniforms received, and to give an
undertaking to return equipment on termination of employment.
Records of equipment calibrated and/or repaired should be kept and maintained
for at least 12 months.
Records of vehicle maintenance and repair should be kept for the period of
ownership of the vehicle or for longer if there has been an accident and a claim
has been made.
5.5 Training
5.5.1 General
The organization should have a clearly defined and documented training policy.
5.5.2 Induction training

NOTE The content, timing and duration of induction training are left to the
discretion of the organization.
The organization should provide induction training in matters related to
conditions of employment and organizational procedures for all employees. This
induction training should be additional to the basic job training described
in 5.5.3. Induction training should be completed before the security officer is
appointed to an assignment.
5.5.3 Basic job training

Basic job training should be provided for all employees engaged in security
duties, whether full-time or part-time, including seasonal and casual employees.
NOTE 1 This training can be waived for new employees with industry experience
who possess an appropriate qualification in a security discipline that is comparable
with that issued by the Sector Skills Body (SSB) (see 5.5.8).
NOTE 2 SIA licensing requirements apply if working in licensable security activity. A
person falling within the definition of licensable conduct under the Private Security
Industry Act 2001 [4] is required to be licensed in accordance with that Act.
Basic job training should be provided prior to commencement of operational
duties. Training should be provided by competent, qualified training persons, in
a room that is suitable for the purpose of training. The room should be
adequately equipped and conducive to effective learning.

Training should last a total of at least 32 hours, including the examinations, and
should cover the following core subjects:
a) introduction to the security industry role and responsibilities of security
officers;
b) patrolling;
c) access control;
d) searching;
e) security and emergency systems;
f) fire safety;
g) health and safety at work;
h) the law;
i) emergencies;
j) customer care and social skills;
k) communications and reporting;
l) equality and diversity;
m) communication skills and conflict management.
When the training period is complete, the trainee should take a written
examination with a national recognized qualification that meets the minimum
core competency as set by the Sector Skills Body (SSB).
The employer should carry out a gap analysis for security personnel holding a
door supervision license (including those who have transitioned from a door
supervising license to security guarding) or close protection license who wish to
work in the security guarding area. Any training identified by the gap analysis
should be provided.
The training should also include additional training hours for subject-specific
modules that relate to the role to be undertaken, for example:
1) retail duties;
2) crowd control;
3) reception skills;
4) use of technology.
5.5.4 Assignment-specific training

New employees on a first assignment, or employees transferring between
assignments, should be given on-the-job training appropriate to the assignment
and to the needs of the trainee and the customer. For a period that reflects the
complexity of the assignment (not normally less than 8 hours), a newly
appointed security officer should be supernumerary whilst becoming familiar
with the site requirement. This period should also reflect the site shift pattern,
encompassing both day and night shifts if appropriate.
During the first three months of employment, either on a first assignment or for
employees transferring between assignments, the competence of the security
officer should be assessed by a suitably qualified or experienced supervisor or
manager against performance criteria comparable with the core competencies as
defined by the SSB.

5.5.5 Control room training

Training and instruction of controllers should include the following:
a) outline of control room operations;
b) detailed explanation of duties;
c) radio and telephone procedures;
d) documentation and recording procedures;
e) emergency procedures;
f) location and use of control room records;
g) explanation of security officers’ rosters;
h) explanation of controllers’ rosters.
The competency of the controllers should be assessed and any remedial training
undertaken if required. Training records should be maintained.
5.5.6 Supervisory training

Employees who have supervisory responsibilities should be trained to a
proficient standard by suitably qualified and experienced persons. Training
should be provided in the following areas:
a) the role of a supervisor;
b) team behaviour;
c) leadership;
d) decision making;
e) problem solving;
f) communication skills;
g) performance review;
h) time management;
i) customer service.
In addition, supervisors should be encouraged to improve their level of
knowledge in the following areas:
1) health and safety at work;
2) the protection of premises and property;
3) electronic security;
4) law;
5) arrest procedures;
6) contingency planning;
7) disaster recovery.
The competency of the supervisors should be assessed and any remedial training
undertaken if required. Training records should be maintained.
5.5.7 Specialist training

Security officers engaged to perform specialist duties (e.g. first aid, fire-fighting,
airport security, lift rescue) should be trained to a proficient standard by suitably
qualified persons. Training should be provided on the use of specialized
equipment.

5.5.8 Training exemption and transferability of qualifications

Exemption from basic job training is at the discretion of the organization.
However, regardless of their qualifications, employees new to the organization
should not be exempted from basic job training following a break from
employment in the security industry of six months or more.
Employees new to the organization with industry experience should not be
exempt from the induction training described in 5.5.2.
NOTE SIA licensing requirements apply if working in licensable security activity. A
person falling within the definition of providing licensable conduct under the Private
Security Industry Act 2001 [4] is required to be licensed in accordance with that Act.
5.5.9 Takeovers
If employees are acquired through a takeover, the organization should identify
their training needs and address them with a specific training policy. This policy
should take practical work-related experience as well as qualifications into
account.
Employees acquired through takeover should not be exempt from the induction
training given in 5.5.2.
5.5.10 Refresher training

The effectiveness of all security officers should be monitored and, if necessary,
refresher or remedial training should be provided by suitably qualified persons
as soon as practicable.
5.5.11 Contingency training

If there is a change in methods, procedures or legislation, security officers
should be retrained to a proficient level by suitably qualified personnel. If
practicable, training should take place before change is implemented.
5.5.12 Vocational training

All employees engaged in security and mobile patrol activities should be
encouraged to achieve recognized formal qualifications, in addition to basic job
training, in security disciplines, e.g. qualifications based on the appropriate
national occupational standards.
5.5.13 Training records

All training provided online should be recorded electronically. All other training
should be signed by the trainee, countersigned by the trainer and retained.
Where a certificate of training is provided by a recognized and relative sector
competent training organization, a copy should be retained.
5.6 Suppliers
5.6.1 Suppliers of subcontract labour
The organization should obtain the customer’s agreement on conditions for the
use of suppliers of subcontract labour for undertaking the duties of security
officers, supervisors and controllers.
Employers should require that employees of subcontract labour also follow the
recommendations given in 5.3, 5.4 and 5.5. The organization should satisfy itself
that these recommendations have been followed.
NOTE Attention is drawn to HMRC guidance on use of labour providers.

5.6.2 Qualifications of suppliers’ personnel

The organization should satisfy itself that suppliers’ personnel who have access
to a customer’s site and/or confidential records:
a) are satisfactorily screened in accordance with BS 7858;
b) are satisfactorily experienced and/or trained to undertake the work
involved;
c) are adequately insured;
d) have individually signed a confidentiality agreement relating to the
disclosure of the customer’s and the organization’s confidential information
and/or material;
e) agree to report immediately to the organization any alleged or actual
contravention of the law;
f) are appropriately licensed by the SIA.
Evidence of items a) to f) above should be retained by the organization.
5.7 Documents and data

Separate records (hardcopy or electronic) should be maintained for each
customer, employee and supplier.
The records should be held in a secure manner, but should be easily accessible to
authorized persons who have been screened (see 5.3.2).
NOTE 1 Attention is drawn to the Data Protection Act 1998 [5].
Amended and/or updated records should be identifiable by date and clearly
distinguishable from previous versions.
Information stored in an electronic retrieval system should be regularly
backed-up. The back-up copies should be stored separately.
NOTE 2 Further information on the management of electronic data can be found
in BS ISO/IEC 27001 and BS 7799-1. Advice on the storage of electronic media can be
found in PD 5454.
Archived records should be clearly indexed.
All records concerning a contract should be maintained for at least 12 months
after termination of the contract. Such records should include:
a) all issues of assignment instructions;
b) daily registers and patrol and incident reports;
c) details of persons employed on the assignment.
An employee’s basic records (as detailed in BS 7858) should be kept for at
least 7 years from the cessation of their employment.
NOTE 3 Minimum periods for retention of records can be reviewed if applicable for
particular purposes, especially with regard to potential liabilities for civil action.

6 Service
6.1 Sale of services
6.1.1 Contacting prospective customers
When contacting potential customers in order to promote security services,
confirmation of the identity of the individual representing the organization and
the organization being represented should be given and the purpose of the
contact made clear. Enquiries should not be made of their existing operational
security arrangements (i.e. sensitive information) however general service
requirements can be ascertained.
6.1.2 Customer information

Organizations should provide potential customers with the following basic
information, which might take the form of a brochure:
a) the name, address(es) and telephone number(s) of the organization;
b) the name(s) of the principal(s) of the organization and contact name(s) for
further information;
c) details of uniforms and equipment, and identifying insignia;
d) details of the communication systems used by personnel on duty.
Where the following items apply to the organization, this information should
also be provided:
1) details of trade association membership, claims of compliance with industry
standards, and/or details of certification by a UKAS-accredited (United
Kingdom Accreditation Service) certification body and SIA Approved
Contractor Scheme status;
2) the registered number, address and date of registration, if the organization
is an incorporated company;
3) any previous name(s) of the organization;
4) the details of any parent organization (e.g. immediate holding company or
ultimate holding company).
If requested by a potential customer, the organization should supply additional
information as follows:
i) terms and conditions of employment of a security officer on guarding
duties;
NOTE Terms and conditions of employment might include the average hourly rate
of pay and the maximum number of hours in a typical working week.
ii) the type and extent of insurance cover;
iii) reference sources for details of previous or current work carried out by the
organization;
iv) an organization chart and details of the number of employees, employee
qualifications and number of personnel on supervisory duties alone.
6.1.3 Quotations
A clear quotation should be provided by the organization. If the quotation is
accepted by the customer, it should form part of the contract. The quotation
document should state:
a) the terms and conditions under which the work would be carried out;
b) the total costing for the service, and the arrangements for payment;

NOTE 1 Costing can include information on the gross pay of personnel.

c) the contract period, along with procedures for termination of the contract
and reference to any exclusion, penalty clauses or other restrictions;
NOTE 2 The contract might not necessarily be for a specified period, but can
take the form of a temporary works order.
d) the liabilities of the organization, which should not be unlimited, other
than by law;
e) details of the customer’s requirements, derived from an initial site
inspection (see 6.2) or from the customer’s written instructions, and
including clear cross-reference to any separately documented requirements
or instructions;
f) arrangements for statutory holidays;
g) the obligations of the organization to the customer, including any provision
of specialist advice or duties, and reference to any relevant British
Standards;
h) the obligation of the organization to maintain confidentiality with respect
to information obtained whilst tendering for or fulfilling a contract;
i) that the organization cannot enter into any commitment which would
involve assuming the powers of the civil police;
j) the obligation of the customer to identify and consult with the organization
on any specific health and safety requirements that apply, or are likely to
apply, during the period of the contract;
k) the obligation of the customer to provide and/or maintain any specified
item or service, which the customer has agreed to provide and which is
necessary for fulfilling the assignment.
6.1.4 Quotations for mobile patrol services

In addition to the items listed in 6.1.3, quotations for mobile patrol services
should:
a) include an undertaking that keys are immediately surrendered to an
authorized representative of the customer if requested by the customer in
writing;
b) state the period of retention and method of disposal of any keys that are
unclaimed on cessation of a contract;
c) state that mobile patrol services might be provided simultaneously for a
number of customers, and that, accordingly, interruptions or delays can arise
if an incident occurs at the premises of another customer during the course
of a patrol officer’s round of duty.
6.1.5 Contracts
The customer should be asked to sign either:
a) a form of acceptance indicating that they have read and understood the
quotation, terms and conditions; or
b) a contract document referring to the quotation, terms and conditions.
The contract should be agreed and exchanged before work commences, or, in
cases of great urgency, as soon as practicable.
If the customer is reluctant to enter into a written contract, a copy of the
quotation, terms and conditions should be sent to the customer with a letter
stating that, in the absence of indication to the contrary, the terms and
conditions of the organization apply to the work.

If the quotation, terms and conditions are accepted but include amendments or
optional extras, the organization should confirm in writing the agreed changes
within seven days.
6.1.6 Contract records

Copies of records relating to the contractual agreement between the customer
and the organization should be retained in a customer file. These records should
include pre-contract documentation, site inspection reports, agreed assignment
instructions, receipts for keys, and any customer correspondence. These records
should be retained and controlled in accordance with 5.7.
6.2 Initial site inspections

Prior to commencement of a service, the organization should undertake an
initial site inspection. A report should be made, identifying any health and
safety and security risks that security officers could face in carrying out the
service, and presenting information useful for production of assignment
instructions.
A competent person should conduct initial site inspections and records should be
maintained to confirm that all relevant aspects have been considered. If
possible, the report should form part of the proposal to the customer; however,
it should be made clear that it is not intended to be a full assessment and
recommendation for the overall security of a site.
If the customer declines to have initial site inspections conducted, a letter should
be obtained, or notes from a meeting with the customer should be produced,
confirming this. In these cases, an assessment should be made by the
organization to ensure that health and safety requirements are complied with.
Where existing assignments are taken over, the organization should discuss with
the customer and the previous service provider any implications with respect to
current employment legislation.
6.3 Assignment instructions

6.3.1 General
Assignment instructions for all duties and responsibilities should be formulated
in consultation with the customer and should be available at the start of the
contract.
They should clearly show the starting and review dates. Formal reviews of the
assignment instructions should be carried out by the organization in
consultation with the customer at regular intervals not exceeding 12 months
and this should also include a review of the customers site/s health, safety and
security risk assessment/s.
Assignment instructions should be agreed, and copies signed by the
organization and customer.
If the customer is reluctant to sign the assignment instructions, a copy should be
sent to the customer with a letter stating that, in the absence of indication to
the contrary, those assignment instructions apply.
Security officers should be familiar with the assignments on which they are
working, and should sign to confirm they have read and understood the
assignment instructions.
6.3.2 Content
The following details should be included in the assignment instructions:
a) the location, description and extent of the site or property;

b) the agreed means of access;

c) emergency procedures and lines of communication;
d) frequency and method of communication with the control room, including
the frequency of check calls;
e) availability of customer’s facilities, vehicles or equipment for use by security
officers;
f) accountability for and restrictions on a security officer’s actions;
g) information on hazards, as identified during the initial site inspection (see
6.2);
NOTE Attention is drawn to the requirements of the Health and Safety at
Work etc. Act 1974 [6] regarding the provision of information on hazards.
h) the number of personnel involved in the assignment, and their individual
duties and responsibilities, including:
1) working hours and any hand over requirements;
2) any patrol routes, and routine reporting points and times;
3) the management of CCTV surveillance systems and/or other specifically
requested services;
4) access control and searching procedures;
5) record keeping.
6.3.3 Amendments
Any permanent alteration to the instructions that results in changes to security
officers’ duties or operational requirements should be agreed between the
organization and the customer in writing.
Minor amendments should be approved by the organization, and details sent to
the customer.
Assignment instructions should be amended and reissued as soon as practicable
after changes have been agreed.
Temporary alterations should be recorded in the site records (see 6.4.3).
6.4 Static sites

6.4.1 Information
Security officers should be familiar with their general and specific site duties and
responsibilities.
These should be fully documented in the form of assignment instructions
(see 6.3) and be available to each security officer at their normal place of work.
6.4.2 Duties
The prime responsibility of a security officer should be to protect the customer’s
people, property and assets at all times, as far as they can reasonably do so.
Typical duties could include, but are not limited to:
a) regular tests of timing, communication, safety or other equipment specified
in the assignment instructions;
b) regularly checking that the site has been secured;
c) the management and/or monitoring of movement of people, goods or
transport;

d) undertaking site patrols to inspect for breaches in security or other specified

changes;
e) making check calls and/or receiving and handling external calls and
enquiries;
f) managing the movement of keys and/or other items of equipment for which
the organization is responsible;
g) managing and reporting incidents and emergencies.
NOTE Attention is drawn to the Working Time Regulation 2003 [2]
6.4.3 Site records

A daily register should be maintained of all assignments. All occurrences,
incidents and actions taken should be recorded, by time and date, in the
register. These records should include:
a) the signing-on and -off of the organization’s employees (including
supervisory visits);
b) changes in the assignment instructions;
NOTE The customer should approve any such changes (see 6.3.3).
c) the times of check calls;
d) the movement of keys or other items of equipment for which the
organization is responsible;
e) records of incidents, which should include the following:
1) the date, time and place of the incident;
2) nature of the incident (i.e. fire, flood or theft);
3) the date and time of reporting, and the name of the reportee;
4) details of the incident;
5) action taken, including onward reporting;
6) action to be taken;
7) name(s) and address(es) of person(s) who witnessed the incident.
If there is a separate incident report system in use, either on the customer’s site
or within the organization, then only items 1) to 3) and the reference number
of the incident report needs to be recorded.
6.4.4 Static site performance monitoring

Each static site should have a written plan for regular supervisory/management
visits. A qualified person who is independent of the running of that static site
should undertake the visits that should include checks on:
a) the validity of the assignment instructions;
b) the satisfactory maintenance of records.
NOTE 1 The visit might also include items as detailed in 6.4.5.
There should be clearly defined procedures for management follow-up to
incidents, and for response and support to security officers if incidents occur.
If the security officer does not contact the control room on time, as specified in
the assignment instructions, the supervisor should be notified and a visit to the
static site should be made or the relevant escalation procedure implemented.
A formal minuted meeting should take place with the customer to discuss
contract performance against both the contract and the assignment instructions.

NOTE 2 Additional information such as Key Performance Indicators (KPI) and

Service Level Agreements (SLA) could aid the review process.
The frequency of the meetings should be documented and subject to agreement
by both parties. Copies of the minutes should be retained on the customer file.
Records of monitoring should be available for inspection by the customer.
Where static sites are monitored by mechanical or electronic clocking systems,
records of transactions should be made available for inspection by the customer
upon request.
6.4.5 Staff visits

Security officer’s should receive a welfare check at least once a month from
either the static site based supervisor/manager or a supervisor/manager from the
organization.
NOTE The monthly welfare check can be conducted by either phone or site visit.
A note of the monthly welfare check should be entered onto a log sheet
recording date and time and retained on the security officer’s file.
Each security officer should receive a visit at least once every 3 months from
either the static site based supervisor/manager or a supervisor/manager from the
organization.
The welfare of the security officer should be discussed monthly. The following
items should be discussed monthly if necessary, i.e. if there have been changes
to the security officers duties or circumstances, as well as during the 3 monthly
site visit regardless of any changes:
a) familiarity with assignment instructions and service delivery;
b) performance;
c) training needs.
A supervisor/manager visit report should be recorded electronically or a visit
report form should be completed, signed by the security officer and retained on
the security officer’s file.
Organizations should have processes in place to ensure that security officer’s can
raise issues outside of the monthly welfare contact or visits.
Annually, a performance appraisal visit should be carried out, the appraisal form
should be recorded electronically or signed by the officer and retained on the
security officer’s file.
Performance appraisals should:
1) be carried out by supervisors/managers with appropriate skills and training
in appraisal and people development;
2) be a two-way, confidential and private discussion between
supervisor/manager and security officer;
3) focus on past performance (to confirm actions completed and recognize
improvements), as well as future needs to improve performance;
4) ideally include both positive and negative feedback from other security
officers and customers;
5) identify relevant objectives (e.g. KPI s, personal development objectives)
with achievable targets;
6) encourage self-learning and development;
7) encourage those with potential to access opportunities to progress within
the organization and to identify and encourage future leaders;

8) be scheduled to take place at an agreed time, ideally away from the normal
place of duty and when operational activities can be temporarily covered by
another security officer.
6.5 Mobile patrol services

6.5.1 Requirements
Security officers whilst on a mobile patrol should have access to assignment
instructions for each site to be visited. The assignment instructions should detail
their general and specific site duties and responsibilities.
Assignment instructions should not include customer contact details.
Assignment instructions should be held separately from any related keys, and
their relationship should not be ascertainable by unauthorized persons.
Mobile patrol visits should be verified by documented or mechanical/electronic
systems and be available for inspection by the customer.
6.5.2 Duties
The prime responsibility of a security officer on mobile patrol should be to make
prearranged visits to inspect the sites as detailed in the assignment instructions
and to ensure that they are secured as far as reasonably possible.
At the start of duty, security officers should sign for keys in the key register
(see 5.2.7), and sign again, next to the corresponding first entry, when returning
the keys at the end of duties.
Where automated patrol systems are not used security officer’s should make
check calls to the control centre on arrival and departure from site giving their
location and details of the next site to be visited. Additional check calls should
be made to ensure that the frequency between calls is no more than 1 hour.
NOTE It might be necessary to consider conducting mobile patrols at random times
and varying the route to and from the sites to ensure that no patterns can be
established.
6.6 Control of keys

6.6.1 General
Organizations providing the management of keyholding and response services
should do so in accordance with BS 7984.
The security of keys held or managed by the organization should be controlled
in a manner that prevents misuse.
A receipt should be given for keys that are provided by the customer solely for
the use of the organization.
Receipts should detail the date and time of the exchange and the person
receiving the keys, together with a description of the keys. Receipts should be
signed and a copy provided to the customer.
Where keys are managed by the organization, but are not solely for its use, a
register describing the keys and their status and location should be maintained.
If keys held by the organization are unclaimed on cessation of a contract, their
period of retention and method of disposal (see 6.1.4) should be recorded and
the record retained for seven years.

6.6.2 Keys on static sites

When not in use, keys should be kept in a secure manner.
Each set of keys should be stored ready for inspection at all times and should be
uniquely referenced with its details recorded in a key register.
The movement of keys should be traceable. A record should be maintained in
the key register of:
a) the location of the keys at all times;
b) the name of the person who has possession of the keys;
c) the date and time of the keys’ issue and return.
Keys should be monitored for their safe return. If keys are expected to be on
issue for longer than normal, a record should be made of their expected return
time. If a key is not returned within the expected period, action should be taken
as specified in the assignment instructions.
Supervisory staff or management should check and confirm every 3 months that
all stored keys match the key register.
A procedure should be implemented to effect formal hand over of key control
between shifts.
6.6.3 Keys on mobile patrols

When not in use, keys should be kept securely within a control room or secure
facility located within the premises owned or leased by the organization (to
which access is restricted to the organization’s employees). If the secure facility is
left unattended, it should be protected by a remote-signalling intruder alarm
conforming to BS EN 50131-1/PD 6662. If the secure facility is within a vehicle,
the vehicle should be protected as described in 5.4.2.
Each set of keys should be controlled and stored ready for inspection at all
times. The set of keys should be uniquely numbered and the number recorded
in a key register (see 5.2.7). Keys should be coded in a manner that does not
indicate directly the name and address of the site to which they belong.
Addresses relating to the key codes should be recorded in the key register.
When not in use, the key register should be kept within a secure facility in
another area. At least weekly, the organization’s management should ensure
that the stored keys match the key register and that all movements have been
properly recorded. Where keys are held which are not in regular use (i.e. daily
or weekly), these should be kept in a manner which would indicate any use,
such as a separate key cabinet which is additionally secured with a security seal.
NOTE During the weekly check, the management would only need to check the
security seal and not each individual key, unless the seal has been broken.
At least every 3 months, the management should confirm that all stored keys
match the key register.The organization should confirm and record that this
procedure has been carried out.
Keys should be kept in a secure manner or within a vehicle safe.
Keys fixed to a carrying device should remain in the possession of the security
officer during the mobile patrol duty period.
If the keys are kept in a vehicle safe (see 5.4.2.2) the vehicle should be locked
when not occupied.
When the vehicle is not operational, keys should not be kept within it.
At the end of each patrol, keys that have been issued should be returned and
inspected to ensure that the keys remain securely affixed. All key movements in
and out of storage should be recorded in the key register.

Annex A Use of the term “security guarding”

(informative)
The term “security guarding” used in the scope of this standard applies to
activities which are described as follows in the Private Security Industry
Act 2001 [4]:
a) guarding premises against unauthorized access or occupation, against
outbreaks of disorder or against damage;
b) guarding property against destruction or damage, against being stolen or
against being otherwise dishonestly taken or obtained.
References to guarding premises against unauthorized access include references
to being wholly or partly responsible for determining the suitability for
admission to the premises of persons applying for admission.
References to guarding against something happening include references to so
providing a physical presence, or carrying out any form of patrol or surveillance,
as to deter or otherwise discourage it from happening; or to provide
information, if it happens, about what has happened.

Bibliography
Standards publications
For dated references, only the edition cited applies. For undated references, the
latest edition of the referenced document (including any amendments) applies.
BS 7799-1:2005, Information technology – Code of practice for information
security management
BS 7872:2011, Manned security services – Cash and valuables in transit services
(collection and delivery) – Code of practice
BS 7960:2005, Door supervisors/stewards – Code of practice
BS 8406:2009, Event stewarding and crowd safety services – Code of practice
BS ISO 10002, Quality management – Customer satisfaction – Guidelines for
complaints handling in organizations
BS ISO/IEC 27001:2005, Information technology – Security techniques –
Information security management systems – Requirements
PD 5454:2012, Guide for the storage and exhibition of archival documents
pr EN 50518-1, Monitoring and alarm receiving centre – Location and
construction requirements
pr EN 50518-2, Monitoring and alarm receiving centre – Technical requirements
pr EN 50518-3, Monitoring and alarm receiving centre – Procedures and
requirements for operation
Other documents
[1] GREAT BRITAIN. Rehabilitation of Offenders Act, 1974. London:
The Stationery Office.
[2] GREAT BRITIAN. The Working Time Regulation 2003. London: The Stationery
Office.
[3] GREAT BITAIN. The Equality Act, 2010. London: The Stationery Office.
[4] GREAT BRITAIN. Private Security Industry Act 2001. London: The Stationery
Office.
[5] GREAT BRITAIN. Data Protection Act, 1998. London: The Stationery Office.
[6] GREAT BRITAIN. Health and Safety at Work etc. Act 1974. London:
The Stationery Office.
Websites
http://sia.homeoffice.gov.uk [last viewed 29 August 2013]
http://www.hmrc.gov.uk/leaflets/labour-providers-due-diligence.pdf [last viewed
29 August]

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BS 7499:2013

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Static site guarding and

Publishing and copyright information

Amendments issued since publication

© The British Standards Institution 2013 • i

Information about this document

Contractual and legal considerations

ii • © The British Standards Institution 2013

• Data Protection Act, 1998 [5];

© The British Standards Institution 2013 • iii

3 Terms and definitions

3.1 assignment instructions

3.2 check call

3.3 competent person

3.4 control room

© The British Standards Institution 2013 • 1

3.9 mobile patrol

3.12 secure facility

3.13 security officer

3.14 static site

2 • © The British Standards Institution 2013

© The British Standards Institution 2013 • 3

5.2 Control room

4 • © The British Standards Institution 2013

© The British Standards Institution 2013 • 5

6 • © The British Standards Institution 2013

5.3.2 Selection and screening

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5.3.4 Terms and conditions of employment

5.3.5 Disciplinary code

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c) making or signing any false statements, of any description;

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5.4 Equipment and uniforms

5.4.2.2 Vehicles carrying keys

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5.4.3 Other equipment

5.4.4 Equipment records

5.5.2 Induction training

5.5.3 Basic job training

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5.5.4 Assignment-specific training

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5.5.5 Control room training

5.5.6 Supervisory training

5.5.7 Specialist training

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5.5.8 Training exemption and transferability of qualifications

5.5.10 Refresher training

5.5.11 Contingency training

5.5.12 Vocational training

5.5.13 Training records

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5.6.2 Qualifications of suppliers’ personnel

5.7 Documents and data

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6.1.2 Customer information

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