i

Development of T-FRIS: Tricycle Franchise Registration

Information System for the City Treasury Department,
Business Permit and License Section, City Engineering and
Public Works Department and City Treasury Department

A Capstone Project

Presented to the Faculty of the

School of Continuing Professional Education
University of Makati
City of Makati

In Partial Fulfillment of the Requirements for the Degree

MASTER IN INFORMATION SYSTEMS
-INNOVATIVE TECHNOLOGY AND ENTERPRISE MANAGEMENT

by

PETER MERVIN M. ABOGADO

March 2017
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University of Makati
J. P. Rizal Extn. West Rembo, Makati City

School of Continuing Professional Education

Special I.T. Programs

APPROVAL SHEET

The capstone project entitled DEVELOPMENT OF TRICYCLE

FRANCHISE REGISTRATION INFORMATION SYSTEM FOR
BUSINESS PERMIT AND LICENSE SECTION, CITY ENGINEERING
AND PUBLIC WORKS DEPARTMENT, AND CITY TREASURY
DEPARTMENT, presented and submitted by PETER MERVIN M.
ABOGADO in partial fulfillment of the requirements for the degree
MASTER IN INFORMATION SYSTEMS – INNOVATIVE TECHNOLOGY
AND ENTERPRISE MANAGEMENT, is hereby approved and accepted.

COLEEN C. SUAL, MAEd

Editor

ALEXANDER B. PAHAYAHAY, MIT

Adviser

ANNA CHARISMA F. DE CHAVEZ, MIT ALI A. NAIM, MIS-ITEM

Member Member

ANTONIO G. MARALIT, DBA, CESO III

Chairperson

Accepted in partial fulfillment of the requirements for the degree

MASTER IN INFORMATION SYSTEMS – INNOVATIVE TECHNOLOGY
AND ENTERPRISE MANAGEMENT.

DALISAY G. BRAWNER, Ed. D.

Dean

Date:
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ABSTRACT

The City Government of Calapan is implementing the manual

system of (new/renewal) tricycle franchise application: processing,
registration and assessment of road worthiness, making it time consuming
and error-prone. It is in this context that the author came up with this
capstone project to make (new/renewal) tricycle franchise application
more systematic and user-friendly for the city government. The Tricycle
Franchise Registration Information System (TFRIS) for the Business
Permit and Licensing Section (BPLS), City Treasury Department (CTD)
and City Engineering and Public Works Department (CEPWD) is a
desktop application designed to improve the delivery of services of the
City Government of Calapan. The system was designed using the
following application programs: Visual Basic.Net for the platform of
desktop application, SAP Crystal Report/RDLC Report applications which
provide supports for viewing report format, Adobe Photoshop CS for the
design of the User Interface, MySQL Server as database management
system software; and MySQL Connector which connects between
database and the system. The desktop application was evaluated by a
pool of IT experts as well as non-IT experts using an instrument patterned
after the ISO 9126. The overall composite mean rating is 4.55, which
implies that the system is functional, reliable, usable, efficient,
maintainable and portable.

Keywords: Web Tricycle Franchise, City Government of Calapan, City

Treasury Department, City Engineering and Public Works Department,
Road Worthinesss
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DEDICATION

To God Almighty,

My wife, Elizabeth;

My kids, Kristia Maurelyza, Peter Benedict and Peter Lloyd;

My mother-in-law, Nanay Ely

and

My parents, Pedrito and Mariquita

Peter Mervin M. Abogado

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ACKNOWLEDGMENT

With profound gratitude, the researcher wishes to thank the

individuals who have, in one way or another, touched his life in ways that

enriched him in terms of professional and personal growth, spiritual

renewal, and moral support which led to the realization of this study.

For magnanimously providing academic guidance, the researcher

extends his appreciation to Dr. Danilo Sabado, Dr. Cecilia E. Tadeo,

Prof. Hernan Alar, Prof. Ali Naim, Prof. Christian Michael Mansueto,

Prof. Nelson R. Ansejo, Prof. Roel Traballo, Prof. Janice Pola

Congzon and Dr. Milani M. Austria for instructing and encouraging

young minds in search of the same knowledge and for helping him in the

expression of ideas;

Prof. Alexander B. Pahayahay, his Research Adviser, for his

patience and pieces of advice, steadfast encouragement and

unconditional support in checking the documents and system as part of

the completion of this study;

Prof. Coleen C. Sual, his Editor, for her patience in perfecting this

manuscript;

Hon. Arnan C. Panaligan, City Mayor, Calapan City, for the grant

of full scholarship support to pursue this postgraduate study as part of

professional learning and development and for motivating him to soar up

high;
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Engr. Redentor A. Reyes, Jr., City Housing and Urban

Settlements Officer, his immediate supervisor for the full support and

encouragement during the conduct of the study;

Mr. Manuel M. Ilagan, Jr., City Treasurer, and the staff of the

Business Permit and Licensing Section, especially to Ms. Nenette Agillon

Ramirez, License Officer III, who provided all the significant information;

Engr. Benjamin L. Acedera, City Engineer, and staff of the City

Engineering and Public Works Department, for sharing useful

information about the project;

The staff of the City Housing and Urban Settlements

Department, his unbiological family in the City Government of Calapan,

who valuably gave time, encouragement and technical support;

Mr. Jerome M. Arteza, his research buddy and ‘amigo’ through

ups and downs during the conduct of the study;

EnP. Joey Benter, City Trade and Industry Officer, for the

assistance and support to academic works, and for sharing learnings and

insights;

His classmates and friends in the MIS program, for sharing their

knowledge and expertise and fellow employees in the City Government,

who, in their own way, made a significant contribution to this study;

His family, especially to his parents, Papa Jun and Mama

Mariquit, for the unselfish love and support;

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His wife Elizabeth, his great partner, confidante and motivator, the

unselfish love and support and constant encouragement that he can make

it all the way; and his kids, Kristia Maurelyza, Peter Benedict and Peter

Lloyd, for being the source of his inspiration. Because of them, each day

is a reason to strive more. Their love, care and support have motivated

him to continue life’s journey; and

His heartfelt thanks are likewise offered to the management and

staff of the University of Makati–School of Continuing Professional

Education for the continued assistance, making the researcher more

innovative and dedicated, and to all the professors who enhanced the

discussion of the study by sharing valuable insights.

Finally, the greatest Honor belongs to God Almighty, the Source of

his knowledge, skills, strength, and endurance.

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TABLE OF CONTENTS

PRELIMINARIES

Page

Title Page ....................................................................................... i

Approval Sheet ............................................................................. ii
Abstract ......................................................................................... iii
Dedication ..................................................................................... iv
Acknowledgments ......................................................................... v
Table of Contents .......................................................................... viii

Chapter 1 – THE PROBLEM AND ITS BACKGROUND

Introduction ................................................................................... 1
Background of the Study ................................................................ 2
Objectives of the Study ................................................................. 4
Scope and Limitations of the Study ................................................ 6
Conceptual Model of the Study ...................................................... 9
Significance of the Study ................................................................ 13
Operational Definition of Terms ..................................................... 16

Chapter 2 – REVIEW OF RELATED LITERATURE AND STUDIES

Related Literature........................................................................... 19
Related Studies .............................................................................. 26
Synthesis ...................................................................................... 32

Chapter 3 – RESEARCH METHODOLOGY

Research Design ........................................................................... 34
Project Development ..................................................................... 35
Operation and Testing Procedures ................................................. 48
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Evaluation Procedures ................................................................... 51

Chapter 4 – RESULTS AND DISCUSSIONS

Project Description ........................................................................ 54

Project Structure ........................................................................... 56

Project Evaluation ......................................................................... 92

Chapter 5 – SUMMARY OF FINDINGS, CONCLUSIONS AND

RECOMMENDATIONS

Summary of Findings ..................................................................... 97

Conclusions .................................................................................. 98
Recommendations ......................................................................... 100

References ............................................................................................. 101

Appendices

A Gantt Chart ................................................................................... 104

B Evaluation Instrument .................................................................... 106
C Request Letter .............................................................................. 107
D Forms ............................................................................................ 108
E City Ordinance On Tricycle Franchising ……………………….…… 111
FApproved Tricycle Measurement……………………………………..……. 119
G User’s Manual ................................................................................ 121

Researcher’s Profile ……………………………………………..………….. 173

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LIST OF TABLES

Table No. Title Page

1 Hardware Requirements for the Developed T-FRIS

for CHSD, TMO and CTD ………………………………………. 11

2. Software Requirements for the Developed T-FRIS

for CHSD, TMO and CTD .................................................... 12
3. Developmental Cost of T-FRIS for the City Government
of Calapan ........................................................................... 36
4. Operation Procedures of the T-FRIS Undertaken
by the Researcher .............................................................. 49
5. Testing Procedures of the T-FRIS Undertaken
by the Evaluators ................................................................. 50
6. Likert’s Scale ...................................................................... 53
7. Results of Tests on the Functionality of the Desktop
Application .......................................................................... 93
8. Results of the Evaluation on the Acceptability of the
Desktop System .................................................................. 94
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LIST OF FIGURES

Figure No. Title Page

1. Input-Process-Output Diagram for TFRIS for the

City Government of Calapan ............................................... 9
2. Project Development Flowchart .......................................... 35

3. Context Level Data Flow Diagram of T-FRIS ...................... 37

4. Process Diagram of (New/Renewal)Tricycle Franchise

Application .......................................................................... 38

5. Process of Application for New/Renewal of Tricycle

Franchise ............................................................................ 39

6. Process Flow for Inspection of Road Worthiness of

Tricycle Unit ......................................................................... 40

7. Process Flow for issuance of Health Certificate .................. 41

8. Process Flow for Issuance of TMO Clearance .................... 42

9. Process Flow for Payment of Violation and Offenses ......... 43

10. Process Flow for Tricycle Franchise Payment .................... 44

11. Process Flow for Issuance of Tricycle Franchise Certificate .. 45

12. Physical Network Design .................................................... 46

13. Logical Network Design ...................................................... 47

14. T-FRIS Window Page Transition ........................................ 56

15. T-FRIS Administrator Window Form ................................... 57

16. Business Permit and License Section Window Form .......... 58

17. City Engineering and Public Works Department

Window Form ..................................................................... 59

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18. City Health and Sanitation Department Window Form ........ 60

19. Traffic Management Office Window Form ........................... 61

20. City Treasury Department Window Form (Payment

for TMO Violation) .............................................................. 62

21. City Treasury Department Window Form (Payment

for Tricycle Franchise) ........................................................ 64

22. T-FRIS Splash Screen ........................................................ 65

23. Log-in Interface .................................................................. 66

24. Admin Panel Window (User Registration) ........................... 66

25. Admin Panel Window (Maintenance) .................................. 67

26. Business Permit and Licensing Office Form ....................... 67

27. City Engineering and Public Works Department Form ........ 68

28. City Health and Sanitation Department Form ...................... 69

29. Traffic Management Office Form ........................................ 69

30. City Treasury Department Form (Payment for TMO

Violation) ............................................................................ 70

31. City Treasury Department Form (Payment for Tricycle

Franchise) .......................................................................... 70

32. User Account Registration .................................................. 71

33. User Accounts and Type of Access .................................... 71

34. Login User Form for BPLS .................................................. 72

35. Management of Tricycle Information ................................... 72

36. Removing of Record ........................................................... 73

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37. Motorized Tricycle Franchise Certificate ............................. 73

38. BPLS Database .................................................................. 74

39. Login User Form for CEPWD .............................................. 74

40. Management of Road Worthiness Inspection (Sidecar) ...... 75

41. Management of Road Worthiness Inspection (Motor) ......... 76

42. Management of Road Worthiness Inspection (Findings) ..... 76

43. Road Worthiness Inspection Report ................................... 77

44. Certificate of Road Worthiness ........................................... 77

45. Removing of Inspection Results ......................................... 78

46. CEPWD Database .............................................................. 78

47. CEPWD Database (Log History) ......................................... 79

48. Login User Form for CHSD ................................................. 79

49. Management of CHSD Form .............................................. 80

50. Health Certificate ................................................................ 80

51. Health Certificate Log History ............................................. 81

52. Deleting of CHSD Tricycle Franchise Data ......................... 81

53. CHSD Database ................................................................. 82

54. Login User Form for TMO ................................................... 83

55. Management of TMO Form ................................................ 83

56. TMO Clearance .................................................................. 84

57. TMO Form with Existing/Pending Violation ......................... 84

58. Removing of TMO Records ................................................ 85

59. TMO Database ................................................................... 86

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60. Login User Form for CTD ................................................... 86

61. Management of CTD Form (Payment for TMO Violation) ... 87

62. Print Preview of Official Receipt (TMO Violation) ................ 88

63. TMO Violation Payment Database ...................................... 88

64. Login User Form for CTD ................................................... 89

65. Management of CTD Form (Payment for Tricycle

Franchise) .......................................................................... 90

66. CTD Form (Payment Record) ............................................. 90

67. Print Preview of Official Receipt (Tricycle Franchise

Payment) ............................................................................ 91

68. Tricycle Franchise Payment Database ............................... 91