Lesson #

A BUSINESS LETTER
Think of a basic business letter in three steps:

1. Introduction - The reason for writing

2. Details - What you would like to accomplish
3. Conclusion / Next Steps - What you would like to happen in the future

The Start

The start of any business letter begins by addressing the recipient of the letter.
Dear Personnel Director,

Dear Sir or Madam: (use if you don't know who you are writing to)

Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formal
relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)

Dear Frank: (use if the person is a close business contact or friend)

Note: If you are unsure how formal you should be, always choose a more formal form. Writing to
a specific person is always preferred if at all possible.

The Reference

Begin by referencing a specific conversation or other contact means. If this is the first letter in a
conversation, you can also provide the reason for writing.

With reference to your advertisement in the Times, your letter of 23 rd March,

your phone call today,
Thank you for your letter of March 5 th .

The Reason for Writing

I am writing to...

... inquire about ... apologize for ... confirm ... comment on ... apply for

Examples:

I am writing to inquire about the position posted in The Daily Mail.

I am writing to confirm the shipment details on order # 2346.
I am writing to apologize for the difficulties you experienced last week at our branch.

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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Requesting Could you possibly? I would be grateful if you could

Agreeing to Requests I would be delighted to

Giving Bad News Unfortunately I am afraid that

Examples:

Could you possible forward your job requirements?

I am afraid that I will be able to attend the conference next week.
I would be delighted to give you a tour of our facility this coming month.

Enclosing Documents

I am enclosing Please find enclosed Enclosed you will find

Closing Remarks

Thank you for your help Please contact us again if we can help in any way.
there are any problems. you have any questions.

Reference to Future Contact

I look forward to ...

hearing from you soon.
meeting you next Tuesday.
seeing you next Thursday.

The Finish

Yours faithfully, (If you don't know the name of the person you're writing to)
Yours sincerely, (If you know the name of the person you're writing to)
Best wishes,
Best regards, (If the person is a close business contact or friend)

Sample Letter

Here is a sample letter using some of these forms:

PARTS OF A LETTER
English Teacher: C. Ovidio Chapi Villán Phone: 72102492
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PARTS OF AN ENVELOPE

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

17
Face or Front
The front of the envelope, usually seamless, where the address, postage, cancellation stamp, and
usually the return address appear.

Back
the back of the envelope where the flaps meet to form and seal the envelope.

1. Seal Adhesive: Where the gum or glue goes for sealing the envelope after inserting
contents.
2. Top Flap: Also known as the seal flap, it is folded down and sealed after inserting contents.
3. Top Fold: Usually scored during manufacturing, this crease is where the top flap is folded
to seal the envelope.
4. Throat: The space between the top fold and top of the back flap that forms the opening
where envelope contents are inserted.
5. Side Flaps: The sides of the envelope folded to the inside and sealed along the back flap to
form a pocket.
6. Side Folds: The creases along the sides of the envelope separating the envelope face from
the side flaps folded to the back.
7. Shoulders: A portion of the side flaps along the throat where they meet the top fold.
8. Bottom Flap: That portion of the envelope folded up and sealed along the edges of the side
flaps to form a pocket.
9. Seam Overlap: Where two or more flaps overlap.
10. Bottom Fold: The crease along the bottom of the envelope separating the envelope face
from the bottom flap.
English Teacher: C. Ovidio Chapi Villán Phone: 72102492
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Lesson #
THE CV
HOW TO WRITE A CURRICULUM VITAE?

Your CV should be clear, concise, complete, and up-to-date with current employment and educational
information. The following curriculum vitae sample shows the appropriate format for an international
curriculum vitae.

CURRICULUM VITAE FORMAT

YOUR CONTACT INFORMATION

Name
Address
Telephone
Cell Phone
Email

PERSONAL INFORMATION
Date of Birth
Place of Birth
Citizenship
Visa Status
Gender

OPTIONAL PERSONAL INFORMATION

Marital Status
Spouse's Name
Children

EMPLOYMENT HISTORY
List in chronological order, include position details and dates
Work History
Academic Positions
Research and Training

EDUCATION
Include dates, majors, and details of degrees, training and certification
High School
University
Graduate School
Post-Doctoral Training

COMPUTER SKILLS

AWARDS, PUBLICATIONS, BOOKS, PROFESSIONAL, MEMBERSHIPS, INTERESTS

Lesson #
English Teacher: C. Ovidio Chapi Villán Phone: 72102492
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 APPLYING FOR A JOB
What is an applying for a job?
The job or employment application is the official form that employers ask all applicants for a position to fill out.
The job application is filled out offline in a pen / paper format or, increasingly, online. The job application (see a
variety of sample job applications) provides a consistent format with the same questions that must be answered
by each person who applies for an open position. The job application is a legally defensible listing of your job
applicant’s employment history, educational background, degrees, qualifications, references, and more .

Do you need a sample application acknowledgement letter? Here is a sample application acknowledgement letter
for the applicants who apply for your open position. Use this sample letter to develop your own letters to tell
anxious applicants that you have received their application and resume.

This letter is your standard applicant response letter for the resumes and applications you receive. Since many of
these applications arrive in email, response via email is acceptable.

Date

Name of Applicant

Applicant's Address

Dear (Use Applicant's Name):

We appreciate your interest in (Company Name) and the position of (Name of Position) for which you applied.
We are reviewing applications currently and expect to schedule interviews in the next couple of weeks. If you are
selected for an interview, you can expect a phone call from our Human Resources staff shortly.

Thank you, again, for your interest in our company. We do appreciate the time you invested in this application.
February 4, 2014
Regards, Theodore Williams
Direct Sales Network
1489 Wilmington Way
Real Person's Name and Signature Chesterville, CT 49672

Martha Simone
Regency Pointe
100 Business Drive
Hillside, NY 78293

Dear Ms. Simone,

This letter will confirm our arrangements for our annual sales meeting to be held on May
17-19, 2013 at your facilities. As we discussed, we would like to reserve a block of 50
rooms for the two nights that the meeting will encompass. In addition, we will require use
of the auditorium, as well as 3 large meeting rooms for each of the dates of the event.
While we politely decline your offer of Regency Pointe’s catering services, we would also
like to reserve the large dining room each day for lunch from 11:00 a.m. to 12:30 p.m.

As we begin to communicate the information about the conference with our sales staff, we
would like to include details about local attractions, restaurants, and other important
information. Any pamphlets or other resources you could provide would be greatly
beneficial. We look forward to our stay and the use of your beautiful facilities .
Sincerely,

Theodore Williams
Director of Sales

SUBJECT – VERB AGREEMENT

English Teacher: C. Ovidio Chapi Villán Phone: 72102492
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 1 accept = aceptar 26 fill = rellenar, llenar algo
02 allow = permitir 27 find = encontrar
03 ask = preguntar 28 finish = finalizar
04 believe = creer 29 fit = colocar, tomar medidas, ajustar
05 borrow = pedir prestado 30 fix = fijar, arreglar, ordenar
06 break = romper, quebrar 31 fly = volar
07 bring = traer 32 forget = olvidar
08 buy = comprar 33 give = dar
09 can = poder, tener la capacidad de 34 go = ir
10 be able = ser capaz de 35 have = tener, haber, tomar
11 cancel = cancelar 36 hear = oír
12 change = cambiar 37 hurt = herir, hacerse daño
13 clean = limpiar 38 know = conocer, aprender
14 comb = peinar 39 learn = aprender
15 complain = quejarse 40 leave = salir, abandonar
16 cough = toser 41 listen = escuchar
17 count = contar 42 live = vivir
18 cut = cortar 43 look = mirar
19 dance = bailar 44 lose = perder
20 draw = dibujar 45 make/do = hacer, fabricar
21 drink = beber 46 need = necesitar
22 drive = conducir 47 open = abrir
23 eat = comer 48 close/shut = cerrar
24 explain = explicar 49 organize = organizar
25 fall = caer

Conjugation of a verb

I explain
You explain
He explains
She explains With the pronouns he, she, and it
It explains We have to add the let “s”
We explain
You explain
They explain
Examles.-
The teacher explains the lesson. They explain us the lesson.

Lesson #
English Teacher: C. Ovidio Chapi Villán Phone: 72102492
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 REPLYING TO AN APPLICANT
To have an employee request a letter confirming employment is a new experience for some small
businesses. It's important to keep the letter simple and not to divulge any private information
that goes beyond the request.
 The general format is:

1. Current Date
2. Your Contact Information
3. Greeting
4. Subject Line ("Letter of Employment Verification for Sally Smith")
5. Opening Line with the employee's name, your company name and their hire date
6. The compensation information, including the term (weekly, bi-weekly, annual, etc.)
7. An offer to be available for answering any questions

8. Closing

Example
3/15/2010
Mr. Mike Williams
Century Apartment Complex
   25 Century Lane
Springfield, MO 13243
Notes:  

Subject: Letter of Employment Verification for Sally Smith

 Sign the   
letter. Mr. Williams,
 Only
include  

salary Sally Jones has been employed as a Marketing Manager at Smith Industries since Jan 15th, 2010.

 Sally's annual salary as of 3/1/2010 is $40,000.

 She works on a full-time basis.

 Please contact me at 1 800 555 5555 if I can be of any additional service.

Sincerely,

Bob Smith
Smith Industries
123 Avenue North
Springfield, MO 12345

information if it is specifically requested.

 Keep the letter simple and short. Do not disclose any unnecessary information.
 Print the letter on your letterhead.

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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 CAPITALIZATION RULES
Rule 1 .- Capitalize the first word of a quoted sentence.

Examples:
He said, "Treat her as you would your own daughter." "Look out!" she screamed. "You almost ran into my child."

Rule 2.- Capitalize a proper noun.

Example:
Golden Gate Bridge

Rule 3.- Capitalize a person's title when it precedes the name. Do not capitalize when the title is acting as a description
following the name.

Examples:
Chairperson Petrov Ms. Petrov, the chairperson of the company, will address us at noon.

Rule 4.- Capitalize the person's title when it follows the name on the address or signature line.

Example:
Sincerely,
Ms. Haines, Chairperson

Rule 5.-Capitalize the titles of high-ranking government officials when used before their names. Do not capitalize the civil
title if it is used instead of the name.

Examples:
The president will address Congress. All senators are expected to attend.
The governors, lieutenant governors, and attorneys general called for a special task force.
Governor Fortinbrass, Lieutenant Governor Poppins, Attorney General Dalloway, and Senators James and Twain will
attend.

Rule 6.- Capitalize any title when used as a direct address.

Example:
Will you take my temperature, Doctor?

Rule 7.-Capitalize points of the compass only when they refer to specific regions.
Examples:
We have had three relatives visit from the South. Go south three blocks and then turn left.
We live in the southeast section of town.
Southeast is just an adjective here describing section, so it should not be capitalized.

Rule 8.-Always capitalize the first and last words of titles of publications regardless of their parts of speech. Capitalize other
words within titles, including the short verb forms Is, Are, and Be.

Exception:
Do not capitalize little words within titles such as a, an, the, but, as, if, and, or, nor, or prepositions, regardless of their
length.

Examples:
The Day of the Jackal What Color Is Your Parachute? A Tale of Two Cities

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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Rule 9.-Capitalize federal or state when used as part of an official agency name or in government documents where these
terms represent an official name. If they are being used as general terms, you may use lowercase letters.

Examples:
The state has evidence to the contrary.
That is a federal offense.
The State Board of Equalization collects sales taxes.
We will visit three states during our summer vacation.
The Federal Bureau of Investigation has been subject to much scrutiny and criticism lately.
Her business must comply with all county, state, and federal laws.

Rule 10.-You may capitalize words such as department, bureau, and office if you have prepared your text in the following
way:

Example:
The Bureau of Land Management (Bureau) has some jurisdiction over Indian lands. The Bureau is finding its
administrative role to be challenging.

Rule 11.- Do not capitalize names of seasons.

Example:
I love autumn colors and spring flowers.

Rule 12.-Capitalize the first word of a salutation and the first word of a complimentary close.

Examples:
Dear Ms. Mohamed:
My dear Mr. Sanchez:
Very truly yours,

Rule 13.-Capitalize words derived from proper nouns.

Example:
I must take English and math.
English is capitalized because it comes from the proper noun England, but math does not come from Mathland.

Rule 14.-Capitalize the names of specific course titles.

Example:
I must take history and Algebra 2.

Rule 15.- After a sentence ending with a colon, do not capitalize the first word if it begins a list.

Example:
These are my favorite foods: chocolate cake, spaghetti, and artichokes.

Rule 16.-Do not capitalize when only one sentence follows a sentence ending with a colon.

Example:
I love Jane Smiley's writing: her book, A Thousand Acres, was beautiful.

Rule 17.- Capitalize when two or more sentences follow a sentence ending with a colon.

Example:
I love Jane Smiley's writing: Her book, A Thousand Acres, was beautiful. Also, Moo was clever.

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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 THE PREPOSITIONS

Prepositions are short words (on, in, to) that usually stand in front of nouns (sometimes also in front of gerund verbs).

Even advanced learners of English find prepositions difficult, as a 1:1 translation is usually not possible. One preposition in
your native language might have several translations depending on the situation.

There are hardly any rules as to when to use which preposition. The only way to learn prepositions is looking them up in a
dictionary, reading a lot in English (literature) and learning useful phrases off by heart (study tips).

The following table contains rules for some of the most frequently used prepositions in English :
Prepositions – Time
English Usage Example
 on  days of the week  on Monday
 in  months / seasons  in August / in winter
 time of day  in the morning
 year  in 2006
 after a certain period of time  in an hour
(when?)
 at  for night  at night
 for weekend  at the weekend
 a certain point of time (when?)  at half past nine
 since  from a certain point of time (past till  since 1980
now)
for  over a certain period of time (past  for 2 years
till now)
ago  a certain time in the past  2 years ago
before  earlier than a certain point of time  before 2004
to  telling the time  ten to six (5:50)
past  telling the time  ten past six (6:10)
to /  marking the beginning and end of a  from Monday to/till Friday
till / period of time
until
till /  in the sense of how long something  He is on holiday until Friday.
until is going to last
by  in the sense of at the latest  I will be back by 6 o’clock.
 up to a certain time  By 11 o'clock, I had read five pages.

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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Prepositions – Place (Position and Direction)
English Usage Example
 in  room, building, street, town,  in the kitchen, in London
country  in the book
 book, paper etc.  in the car, in a taxi
 car, taxi  in the picture, in the world
 picture, world
 at  meaning next to, by an object  at the door, at the station
 for table  at the table
 for events  at a concert, at the party
 place where you are to do  at the cinema, at school, at work
something typical (watch a film,
study, work)
 on  attached  the picture on the wall
 for a place with a river  London lies on the Thames.
 being on a surface  on the table
 for a certain side (left, right)  on the left
 for a floor in a house  on the first floor
 for public transport  on the bus, on a plane
 for television, radio  on TV, on the radio
 by, next  left or right of somebody or  Jane is standing by / next to / beside
to, something the car.
beside
 under  on the ground, lower than (or  the bag is under the table
covered by) something else
 below  lower than something else but  the fish are below the surface
above ground
 over  covered by something else  put a jacket over your shirt
 meaning more than  over 16 years of age
 getting to the other side (also  walk over the bridge
across)  climb over the wall
 overcoming an obstacle
 above  higher than something else, but not  a path above the lake
directly over it
 across  getting to the other side (also over)  walk across the bridge
 getting to the other side  swim across the lake
 through  something with limits on top,  drive through the tunnel
bottom and the sides
 to  movement to person or building  go to the cinema
 movement to a place or country  go to London / Ireland
 for bed  go to bed
 into  enter a room / a building  go into the kitchen / the house
 towards  movement in the direction of  go 5 steps towards the house
something (but not directly to it)
 onto  movement to the top of something  jump onto the table
 from  in the sense of where from  a flower from the garden

Lesson #
English Teacher: C. Ovidio Chapi Villán Phone: 72102492
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 REQUESTING A SERVICE
How do you write request letter for service certificate?

To
Project Director,
DRDA - IKP,
Mahabubnagar.

sub: Requesting Letter of Service Certificate for Driving License

Sir,
I would like to request for a Certificate of Employment detailing my
tenure and Address of EWRC Center in DRDA - IKP. I need the
certificate for my Driving License card applications.

Please consider my request as soon as possible.

Thank you very much for your time

Regards,
Nagesh, EWRC Trainer

QUESTION TYPES
There are 3 basic types of question:

1. Yes/No Questions (the answer to the question is "Yes" or "No")

2. Question Word Questions (the answer to the question is "Information")
3. Choice Questions (the answer to the question is "in the question")

1. Yes/No Questions
AUXILIARY VERB SUBJECT MAIN VERB   ANSWER YES OR NO

Do you want dinner? Yes, I do.

Can you drive?   No, I can't.

Has she finished her work? Yes, she has.

Did they go home? No, they didn't.

Exception! verb be simple present and simple past

  Is Anne French? Yes, she is.

  Was Ram at home? No, he wasn't.

2. Question Word Questions

ANSWER
QUESTION WORD AUXILIARY VERB SUBJECT MAIN VERB  
INFORMATION

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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 Where do you live?   In Paris.

When will we have lunch? At 1pm.

Who(m) did she meet?   She met Ram.

Who has   run out? Ati has run out.

Who*     ran out? Ati ran out.

Why hasn't Tara done it? Because she can't.

Exception! verb be simple present and simple past

Where is Bombay? In India.

How was she? Very well.

*When who is subject there is normally no auxiliary verb in past simple and present simple.

3. Choice Questions
ANSWER
AUXILIARY VERB SUBJECT MAIN VERB   OR  
IN THE QUESTION

Do you want tea or coffee? Coffee, please.

Will we meet John or James? John.

Did she go to London or New York? She went to London.

Exception! verb be simple present and simple past

  Is your car white or black? It's black.

  Were they $15 or $50? $15.

PUNCTUATION

Punctuation is the system of symbols (. , ! - : etc) that we use to separate sentences and parts of sentences, and to
make their meaning clear. Each symbol is called a "punctuation mark".
English Teacher: C. Ovidio Chapi Villán Phone: 72102492
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The Value of Punctuation
An English teacher wrote these words on the board:

woman without her man is nothing

The teacher then asked the students to punctuate the words

correctly. The men wrote the top line. The women wrote the
bottom line.

Summary of Punctuation Marks

PUNCTUATION
NAME EXAMPLE
MARK
. full stop or period I like English.
, comma I speak English, French and Thai.
; semi-colon I don't often go swimming; I prefer to play tennis.
: colon You have two choices: finish the work today or lose the
contract.
- hyphen This is a rather out-of-date book.
_ dash In each town—London, Paris and Rome—we stayed in youth
hostels.
¿? question mark Where is Shangri-La?
¡ exclamation mark "Help!" she cried. "I'm drowning!"
exclamation point
/ slash, forward slash or Please press your browser's Refresh/Reload button.
oblique
\ backslash C:\Users\Files\jse.doc
““ double quotation "I love you," she said.
marks
‘ single quotation marks 'I love you,' she said.
, apostrophe This is John's car.
__________ underline Have you read War and Peace?
_ underscore bin_lad@cia.gov
( ) round brackets I went to Bangkok (my favourite city) and stayed there for
two weeks.
[ ] square brackets The newspaper reported that the hostages [most of them
French] had been released.
…….. ellipsis mark One happy customer wrote: "This is the best program...that I
have ever seen."
Although there are general rules for English punctuation, there are differences of style between, for example, British and
American English, some publishers and some writers. Anyone seeking guidance at an advanced level is recommended to
consult a style guide (often included in good dictionaries) for their particular variety of English or editorial style.

Lesson #
CONFIRMING A SERVICE
A confirmation letter is correspondence that is sent to confirm an oral agreement. It can be business or
personally related. The letter can also confirm a reservation, a response to an invitation, receipt of a
various items or services, or meeting and conference arrangements. Use these steps to write a
confirmation letter.

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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 Confirmation Letter (example)
November 17, 2014
Paul Bryson
15 Pilgrim Way
Theodore, VA 49385
Virginia Adair
Brookstone Manor Resort and Spa
1400 Brookstone Drive
Seaside, NC 30572

Dear Ms. Adair,

This letter will confirm our arrangements for our son’s rehearsal dinner at your facilities. The Whitt-Bryson dinner will be
held on the evening of Friday, July 6, 2013 in the Sunset Room. As we discussed, our florist and caterer will both be able to
access the room by 3:00 to begin preparations. We will need seating arrangements for 75 people, which will be set up prior
to that time.

I have enclosed the initial deposit and will forward the remainder within 4 weeks of the event. We thank you for all of your
help thus far in planning this important event. We look forward to continuing to work with you to make this evening a night
the couple and their friends will never forget.

Sincerely,

Paul Bryson

Lesson #
ADJUSTMENT LETTER
Definition
A written response to a claim letter sent by a customer by a business representative or manager. An adjustment
letter is generally written after a client of the business makes a material claim.

Adjustment Letters
Adjustment Letters. Adjustment Letters are usually written to respond to a customer's complaint.
English Teacher: C. Ovidio Chapi Villán Phone: 72102492
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How To Write Adjustment Letters
Doing business is not always easy. Sometimes, there are some circumstances that are out of our hands. Although
we tried so hard to avoid our customer's disappointment, it does not happen. Therefore, at times some of our
customers send us complaint letters.  Nevertheless, It is our role to remain calm and to use this complaint as
opportunity to deliver the services they expect, even to exceed their expectation. 
To resolve our customer's complaint, we can write an adjustment letter. This adjustment letter should be
delivered not longer than one working day after we receive our customer complaint letter. Make sure we put the
date on it. A good adjustment letter cannot only  prevent our customers from leaving us but also strengthen their
loyalty to us.  A good and  effective adjustment letter should consist of the following items :

1. Acknowledgment of receipt of our complaining customer.

2. Expression of our apology
3. Explanation of the problem
4. Solution of the problem : It can be an action or reimbursement.

Adjustment Letter Format

An adjustment letter can be written in different styles or format.  You can choose full block format, semi block
style etc. The most important thing we need to pay attention is the body of the letter. Let's see the arrangement
of the adjustment letter below:

1. Letter Head ( Company Address )

2. Date
3. Inside Address ( Our customer's name who complains )
4. Attention Line ( optional : If you address this letter to a specific person in an organization or company.)
5. Salutation ("Dear Sir/Madam")
6. Reference / Subject Line ( The issue we are going to deal with )
7. Body :
o Introduction : acknowledgement of receipt of the complaint."We have received your letter about
the damaged goods you received."
o Expression of our apology :"We are extremely sorry about it."
o Explanation / admitting / own the problem:"We will struggle to send goods in a proper way."
o Solution :"We will deliver the replacement for the damaged goods today. We also enclosed a
free $ 25 voucher that you can use anytime."
8. Complimentary Closing (Cordially : )
9. Signature Line ( Signature )
10. Identification Initials ( Optional )
11. Enclosure Reference ( Optional : a voucher)

THE FAX

Definition

A fax (short for facsimile and sometimes called telecopying)

is the telephonic transmission of scanned-in printed
material (text or images), usually to a telephone number
associated with a printer or other output device. The
original document is scanned with a fax machine, which
treats the contents (text or images) as a single fixed graphic
image, converting it into a bitmap. In this digital form, the
information is transmitted as electrical signals through the
telephone system. The receiving fax machine reconverts the
coded image and prints a paper copy of the document.
English Teacher: C. Ovidio Chapi Villán Phone: 72102492
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Almost all modems manufactured today are capable of sending and receiving fax data. Fax/modem software
generates fax signals directly from disk files or the screen. Even if a document is text only, it is treated by the
computer as a scanned image and is transmitted to the receiver as a bitmap. Faxing a message online works well if
the recipient wants only to read the message. However, if the document requires editing, it must be converted
into ASCII text by an OCR (optical character recognition) program, or it must be retyped manually into the
computer. A more efficient method of sending documents that require modification is through the e-mail system.
E-mail files are already ASCII text so they can be edited immediately in any text editor or word processing
program.

The Internet now provides a new and cheaper way to send faxes in some cases. A number of free and commercial
companies provide arrangements for using the Internet rather than the public telephone system for most or part
of the path to the fax point. Some services also provide the ability to broadcast a fax to multiple addresses.

Questions;
What is a fax?
Answer.-……………………………………………………………..

What can you send by a faxmachine?

Answer.-……………………………………………………………..

Where does a faxmachine have to be connected?

Answer.-……………………………………………………………..

Lesson #
COLLECTION LETTER
What Is a Collection Letter?
The term collection letter is used in business to refer to a seller order that accompanies a demand draft or time
draft, it instructs the collecting and remitting banks on interest charges, demurrage charges and case of need. It
is also known as a collection order.

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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 THE E-MAIL
Short for electronic mail, e-mail or email is text messages
that may contain files, images, or other attachments sent
through a network to a specified individual or group of
individuals. The first e-mail was sent by Ray Tomlinson in
1971. By 1996, more electronic mail was being sent than
postal mail. Below is an example and breakdown of an
Internet e-mail address.

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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support@computerhope.com

The first portion all e-mail addresses is the alias, user, group, or department of a company. In our above example
support is the Technical Support department at Computer Hope.

Next, the @ (at sign) is used as a divider in the e-mail address and is always required for all SMTP e-mail
addresses and was first used by Ray Tomlinson.

Finally, computerhope.com is the domain name of where the user belongs.

How to send and recieve e-mail

To send and receive e-mail messages you can use an e-mail program, also known as an e-mail client such as
Microsoft Outlook or Mozilla Thunderbird. When using an e-mail client you must have a server that stores and
delivers your e-mail this service is provided by your ISP but can also be a service provided by another company.
The e-mail client will connect to the server to download all new e-mail and deliver any unsent e-mail.

An alternative way of sending and receiving e-mail and a more popular solution for most people is an online e-
mail service or webmail such as Hotmail, Gmail, and Yahoo Mail. Many of the online e-mail services including the
above examples are free or have a free account option.

Writing an e-mail

When writing a new e-mail message a window similar to

the example below will appear. As can be seen, several
fields are required when sending an e-mail, the From or
Reply-To is a field that is automatically filled out and is
where the e-mail returns if a reply is made. Next, the CC
or Carbon Copy field allows you to send a copy of the
message to another e-mail address, but is not a required
field. The To field is where you type the e-mail address of
who you are sending the e-mail address. Next, the subject
line although not required should be a few words
describing what the e-mail is about. Finally, the message
body will be the location you type your message and is
what will contain your signature.

Congratulation¡
You will be a good secretary

English Teacher: C. Ovidio Chapi Villán Phone: 72102492

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