Technology and

Livelihood Education 9
Computer Systems Servicing
Quarter
1
Technology and Livelihood Education – CSS – Grade 9
Quarter 1 – Module 4: Workplace Procedure and Related Documents

First Edition, 2020

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 Quarter 1
Self-Learning Module 4
Workplace Procedure and
Related Documents
Introductory Message

For the Facilitator:

Welcome to the (Technology and Livelihood Education Grade 9) Self-Learning

Module on (Workplace Procedure and Related Documents)!

This Self-Learning Module was collaboratively designed, developed and

reviewed by educators from the Schools Division Office of Pasig City headed by its
Officer-in-Charge Schools Division Superintendent, Ma. Evalou Concepcion A.
Agustin, in partnership with the City Government of Pasig through mayor, Honorable
Victor Ma. Regis N. Sotto. The writers utilized the standards set by the K to 12
Curriculum using the Most Essential Learning Competencies (MELC) in developing
this instructional resource.

This learning material hopes to engage the learners in guided and independent
learning activities at their own pace and time. Further, this also aims to help learners
acquire the needed 21st century skills especially the 5 Cs, namely: Communication,
Collaboration, Creativity, Critical Thinking, and Character while taking into
consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning. Moreover, you are expected to encourage and assist the
learners as they do the tasks included in the module.
 For the Learner:

Welcome to the (Technology and Livelihood Education Grade 9) Self-Learning

Module on (Workplace Procedure and Related Documents)!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning material while being an active
learner.

This module has the following parts and corresponding icons:

Expectations - This points to the set of knowledge and skills

that you will learn after completing the module.

Pretest - This measures your prior knowledge about the lesson

at hand.

Recap - This part of the module provides a review of concepts

and skills that you already know about a previous lesson.

Lesson - This section discusses the topic in the module.

Activities - This is a set of activities that you need to perform.

Wrap-Up - This section summarizes the concepts and

application of the lesson.

Valuing - This part integrates a desirable moral value in the

lesson.

Posttest - This measures how much you have learned from the
entire module.
 EXPECTATIONS

At the end of the learning period, the students should be able to:

1. discuss workplace procedure;

2. record work performance in accordance with workplace procedure; and
3. appreciate the importance of operation manual in the workplace.

PRETEST

Directions: Write TRUE if the statement is correct and FALSE if the statement is
wrong.

____________ 1. Poor attitude may result to problem in performance.

____________ 2. A safe working procedure should be written when retrieving old tasks.

____________ 3. Preventable accidents may affect the quantity of work.

____________ 4. Following certain procedure is very important in performing given

operation or to a given event.

____________ 5. Safe working procedure should not identify tasks that are to be
undertaken that pose risks.
 RECAP

Do you still remember our lesson in Module 3 about Fault Identification and
Reporting? Let’s find out!

The listed words are related to our lesson in Module 3. All you have to do is
to choose from the box below the phrase that best describes each word.

 means of providing assurance of the integrity and security of the

processes

 making of goods by hand or by machine

 responsible in checking, recording and generating report of

purchased materials

 The Consumer Act of the Philippines

 a legal term determined by the court

1. Manufacturing _________________________________________________________

_________________________________________________________.

2. Quality checker ________________________________________________________

_________________________________________________________.

3. Effective management controls __________________________________________

_________________________________________________________.

4. RA 7394 _______________________________________________________________

_________________________________________________________.

5. Safety Defects ____________________________________________________________

______________________________________________________________ .
 LESSON

Workplace Procedure is a set of written instructions or guidelines which

identify the health and problems that may arise from the jobs and tasks that make
up a work system.

Service Manual it refers to a book that is conveniently handled. It could be a

small handbook that shows an instruction on how to use a certain product, devices
or equipment.

Certification refers to confirming some properties of an object, person, or

organization. Often, but not always, this confirmation is provided through some form
of external review, education, assessment or audit. Accreditation is the certification
process of a particular organization.

A certification test is a credential test used to determine whether individuals

are sufficiently knowledgeable in a given occupational area to be labelled "competent
to practice" in that area, according to the National Council for Measurement in
Education. Example of certificates recognized nationally and internationally:
Computer Systems Servicing NCII or National Certification level II.

A product that satisfies a minimum set of regulatory, technological, and safety

criteria shall be granted type approval or conformity certificate. Type approval is
usually needed before a product is permitted to be marketed in a specific country,
and the specifications for a particular product may vary worldwide.

The Operations Manual is the documentation by which an organization guides

members and employees to perform their functions properly and efficiently.

The following are the importance of having an Operation Manual in the workplace:

1. It records the accepted standard procedures for the safe conduct of

operations to produce products and to provide services.
2. It enforces an operation authorized by the individuals legally responsible for
the organization.

The following are the safety working procedures that need to be considered in the
workplace

 The teacher and the students who will undertake the tasks.
 The tasks to be performed in the workplace.
 The control measures that have been developed for these tasks.
 The training or qualification needed to undertake the tasks.
 The personal protective equipment to be worn.
  Action to be undertaken to address safety issues that may arise while
undertaking the tasks.

It is very necessary to conduct a given operation according to those procedures. The

table below illustrates various components and their associated performance
requirements to be able to define and determine risks to occupational health and
safety, as well as follow guidelines and procedures in the workplace with limited
oversight. The students will also be able to participate and contribute to the
Occupational Health and Safety (OHS) management issues.

Components/Elements of Workplace Safety Procedures and Instructions

1. Observe the task/activities  It is important to observe the
preferred way of documenting the
task / activity being performed to
ensure the safest method is.
2. Review associated legislative  Many tasks/activities are
requirements governed by legislative
requirements. This must be
taken into consideration when
designing a secure working
method to ensure that all legal
provisions are implemented.
3. Record potential hazards  Identify what could be causing
injury or illness.
4. Identify ways of eliminating and  List the measures to be put in
controlling the hazards place to eliminate or control any
probable risk.
5. Test the procedure  Observe employees / students
with a safe working protocol.
6. Obtain approval  Before the safe working
procedure can be used, each and
everybody in the organization
must approve it.
7. Monitor and review  Ensure that the activity is
monitored to ensure that the
documented procedures are
being followed.

Types of Work-Related Errors

A. Quantity of work (untimely completion, limited production)

1. Poor prioritizing, timing, scheduling

2. Lost time

 Tardiness, absenteeism, leaving without permission

 Frequent visits, phone use, break time, Internet use
 Misuse of sick leave
3. Slow response to work request, untimely completion of assignments

4. Avoidable accidents

B. Quality of work (failure to meet quality standards)

1. Inaccuracies, errors

2. Failure to meet expectations for product quality, cost of service

3. Customer/client dissatisfaction

4. Spoilage and/or waste of materials

5. Inappropriate or poor methods

Work Behavior Which Results in Performance Problems

A. Inappropriate behavior (often referred to as “poor attitude”)

 Negativism, lack of cooperation, hostility

 Failure or refusal to follow instructions
 Unwillingness to take responsibility
 Insubordination
B. Resistance to change

 Unwillingness, refusal or inability to update skills

 Resistance to policy, procedure, work method changes
 Lack of flexibility in response to problems
C. Inappropriate interpersonal relations

 Inappropriate communication style: over-aggressive, passive

 Impatient, inconsiderate, argumentative

ACTIVITIES

Directions: Read and answer the following questions. Write your answer on the
spaces provided.

1. What is your idea of “workplace procedure”?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
2. Why is it important to have an operations manual in the workplace?

____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________

B. Listed below are examples of work related problems observed in the workplace.
Identify whether it is Quantity of work or Quality of work related. Write your
answer on the spaces provided.

____________________1. Failure to meet expectations for product quality, cost

or service
____________________2. Tardiness
____________________3. Misuse of sick leave
____________________4. Customer/client dissatisfaction
____________________5. Slow response to work requests

WRAP-UP

In the graphic organizer below, write down your learnings about Module 4: Workplace
Procedure and Related Documents.

https://visme.co/blog/graphic-organizer/
 VALUING

Directions: In the tree chart below, write down the importance of workplace
procedure, service and operations manual.

Importance of Workplace Procedure, Service and

Operations manual

https://freeology.com/wp-content/files/causeeffecttree.pdf
 POSTTEST

Directions: Read the questions carefully and choose the letter of the best
answer. Write down your answer on the spaces provided.

__________ 1. It is the documentation by which an organization guides members and

employees to perform their functions properly and efficiently.

a. Certification c. Service Manual

b. Operations Manual d. Workplace Procedure
__________ 2. This refers to a book that is conveniently handled. It could be a small
handbook that shows an instruction on how to use a certain product,
devices or equipment.
a. Certification c. Quantity of Work
b. Operations Manual d. Service Manual
__________ 3. It is a set of written instructions which identify the health and problems
that may arise from the jobs and tasks that make up a work system.
a. Quality of work c. Service Manual
b. Quantity of work d. Workplace Standard
__________ 4. A credential test used to determine whether individuals are sufficiently
knowledgeable in a given occupational area to be labelled "competent
to practice" in that area.
a. Certification test c. Service Manual
b. Operations Manual d. Workplace procedure
__________ 5. It is usually needed before a product is permitted to be marketed in a
specific country, and the specifications for a particular product may
vary worldwide.
a. Certification c. Type approval
b. Quality of wok d. Workplace Procedure
Pre-Test Post-Test
1. TRUE 1. b
2. FALSE 2. d
3. TRUE 3. d
4. TRUE 4. a
5. FALSE 5. c
Recap
1. Manufacturing making of goods by hand or by machine
2. Quality checker responsible in checking, recording and generating report of
purchased materials
3. Effective management controls mean of providing assurance of the integrity
and security of the processes
4. RA 7394 The Consumer Act of the Philippines
5. Safety Defects a legal term determined by the court
Activities
A 1. Workplace procedure is a written instruction that identifies the health and
safety issues that may arise from jobs and tasks.
2. It is important to have operations manual in the workplace in order to provide
guidelines in the organization so that they will perform their functions correctly
and efficiently in accordance to standard procedure.
B 1. Quality of work 4. Quality of work
2. Quantity of work 5. Quantity of work
3. Quantity of work
KEY TO CORRECTION
 References
Villafuerte, Jun. “Module 1 Applying Quality Standard - Information Systems.”
StuDocu, accessed June 1, 2020. www.studocu.com/en-us/document/the-
college-of-st-scholastica/information-systems/lecture-notes/module-1-
applying-quality-standard/4290684/view

Wikipedia contributors, "Operations manual," Wikipedia, The Free

Encyclopedia, accessed June 2, 2020.
https://en.wikipedia.org/w/index.php?title=Operations_manual&oldi
d=95305470

“OPERATIONS MANUAL: Definition in the Cambridge English Dictionary.”

OPERATIONS MANUAL | Definition in the Cambridge English Dictionary,
accessed June 2, 2020.
https://dictionary.cambridge.org/us/dictionary/english/operations-manual

SkillMaker. “Workplace Safety Procedures and Instructions.” Skillmaker, Nov. 2014,

Accessed June 3, 2020. www.skillmaker.edu.au/workplace-safety-
procedures-and-instructions/.

Kent University “Kent University-Classified Performance Evaluation Worksheet.”

Kent.edu, accessed June 5, 2020.
https://www.kent.edu/sites/default/files/file/Classified%20Evaluation%20
Worksheet.pdf
“SERVICE MANUAL: Definition in the Cambridge English Dictionary.”
SERVICE MANUAL | Definition in the Cambridge English Dictionary,
accessed June 3, 2020.
https://dictionary.cambridge.org/us/dictionary/english/service-
manual

Wikipedia contributors, “Type Approval”, Wikipedia, The Free Encyclopedia

(Accessed June 3, 2020).
https://en.wikipedia.org/wiki/Type_approval#:~:text=Type%20approval%20
or%20certificate%20of,will%20vary%20around%20the%20world.

Cause and Effect Tree, freelogy.com (Accessed June 30, 2020)

https://freeology.com/wp-content/files/causeeffecttree.pdf
Visme, 15 Graphic Organizers and How They Help Visualize Ideas, visme.co,
(Accessed June 30, 2020) https://visme.co/blog/graphic-organizer/