QUESTION 1

What are the Australian Privacy Principles and what do they cover?
The Australian Privacy Principles (Privacy Act 1988)

➢ In my understanding, the Australian Privacy Principles (Privacy Act 1988) is a set of standards
that emphasise the importance of clients' personal information security.
➢ The community service provider I’m currently working part-time is an example of an ‘entity’ required
for this Act. It must have at least a $3million annual return to operate.

13 Australian Privacy Principles.

1. Open and transparent management of personal

7. Direct marketing
information.
8. Cross-border disclosure of personal
2. Anonymity and pseudonymity
information
3. Collection of solicited personal information
9. Adoption, use, or disclosure of
government-related identifiers
4. Dealing with unsolicited personal information
10. Quality of personal information
5. Notification of the collection of personal
11. Security of personal information
information
6. Use or disclosure of personal information
12. Access to personal information
13. Correction of personal information

➢ Although all of the 13 principles play significant roles in data privacy, I found 4 interesting
principles, that in my perspective, these APPs are essential to any type of agency or
organisation. ● Firstly, APP 1 Open and transparent management of personal information.
○ It is about the importance of a comprehensive and up-to-date Privacy Policy in each
organization.
○ This APP privacy must be visible to the clients, preferably publicly displayed on
their website.
● Secondly, APP 5 Notification of the collection of personal information.
○ The organizations must inform/notify their clients when they collect information, for
instance, the collection of contact details, the purpose of collection, the risk if the
personal information is not collected, info about the organization’s Privacy Policy, and
so on.
● Thirdly, APP 11 Security of personal information.
○ I believe that an organisation must have an advanced approach in protecting the
personal information of their clients, otherwise, it will compromise the safety of clients
and the entire organisation.
● Lastly, APP 12 Access to personal information.
 ○ This type of APP tells us the importance of how individuals can get access or
request access to their own personal information
○ An organisation must tell why they have to refuse access.
➢ To conclude, the Australian Privacy Principles (APPs) signifies transparency of both client
and organisation, security of personal information shared, and abidance to the law.

QUESTION 2
Provide an example to explain informed consent.
Informed Consent

There are three types of informed consent.

1. Implied consent - This type of consent is commonly happening in a situation wherein, no
formal asking of ‘permission’ prior to applying treatment.
2. Verbal consent - when a patient literally speaks his/her consent to treatment. The patient
doesn’t need to sign a written form with the provision that full records are already
documented.
3. Written consent - a physical signature on documents (consent form) is required after the patient
fully understands a process of a specific medication.
Additional information:
● According to my research, in some cases, doctors or any emergency health care
professionals can provide immediate life-saving medical procedures without any type
 9
QUESTION 3
Provide three examples of how you would protect client or customer information.
Example 1: ➔ I would consider this type of protection as the most essential in securing
the information of my clients.
Familiarise
yourself with ➔ Memorising all of the policies is impossible but being acquainted with them will
internal privacy
make a difference in terms of assuring clients that their shared information is safe with
policies
me and this will surely have a domino effect on the entire organisation I am part of.
➔ If I will not incorporate this policy into my work, most if not all other types of
best practices will be compromised.
➔ For instance, I provided a piece of information to an unauthorised client’s visitor,
this will affect the Disclosure, Security, Access of information policy, etc.

Example 2: ➔ This policy implies the technicality of “sharing” clients’ information.

Use and ➔ As a community service student and worker, it is part of my duty to understand
disclosure — when to ‘use or disclose’ information.
think about it!
➔ If the treatment needed of the client is not part of my scope, I am ‘allowed’ to use
or disclose to another person or healthcare worker the clients’ information for the
primary purpose of clients’ safety and health and it should be within the client's
“reasonable expectations”. In other words, the client is duly informed
about when/where/who the organisation shares information.
➔ I should also be able to identify the primary purpose and secondary purpose of
the clients’ information.
➔ In cases like there is a new client. I must encourage the client to review the
privacy policy as sometimes, they would tend to ignore the ‘importance’ of why
we are collecting such information.

Example 3: ➔ This means that I must only access and share information of client if needed and
is authorized.
Access personal
information on a ➔ It is a breach of legal policy and unethical If I will access or allow access to
need-to-know basis
an unauthorized person.

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QUESTION 4
a) What is the Universal Declaration of Human Rights? Who uses this?
Universal Declaration of Human Rights

● The Universal Declaration of Human Rights was authored by officials coming from all regions of
the world, in which most of us are using and enjoying these rights.
● It was publicised by United Nations General Assembly to promote human privilege to education,
access to information concerning the country's economic growth, medicine, social and cultural
rights, justice, and many more.
● The is used by everyone. No specific age, gender, culture, etc requirements in order to
access Human Rights.
● In relation to my future workplace, for example, if I’ll work in an Aged Care organisation, I must
keep in mind that regardless of my client's age, they have the right to “Life”, the right to get
support, right to get medical treatment.
● In addition, I must remember that in my workplace, I have the freedom to speak, the right to get
treated fairly, the right to refuse a given task if it compromises my safety. And that all of my rights
at work would also apply to the entire organisation.

b) What is meant by ‘human needs’? What are the basic needs?

“Human needs” simply means the ‘essential for survival’

● In my point of view, the primary needs to survive would be food, water, shelter, and clothing. ● Other basic
needs would be access to education, protection, peace, a healthy environment, and medicine. ● As a
community service student and worker, I must provide my clients the best of my service as that is part of
their Rights.
● That even if my client has a disability, I must show them respect and should be treated equally. And that
all my clients have the right to confidentiality and I should not disclose information unless authorised.

c) What is meant by ‘human rights’?

Human Rights

● “Human Rights” is an interpretaion of “entitlement” in the matter of access to fairness, social security,
justice, belongingness, and all other types of Human Rights strengthen the right to ‘Life’. ● As a foreign
national, who enjoys the privilege to study outside my home country, and being granted entry by the
Australian government is just an example of my definition of “Human Rights”. It is an understatement to say
I am fortunate. It's way more than lucky. As we are all aware that even if there are Human Rights standards
that are applied to each country, not everyone gets to choose what they want.
 11
QUESTION 5
Bridgette, a registered nurse, is being harassed by a male senior staff member, Alex. He constantly mocks her
because she is overweight. Bridget works with Alex on a daily basis and he constantly make jokes and
comments about the quality of her work. He also mocks her when she has to do any physical tasks – saying
she will probably have a heart attack because she is so fat. When an opportunity to take on a project comes up
Alex tells Bridgette that she should not attempt to apply for it because she wouldn’t be fit enough to do the job.

a) What legislation and policies are being breached?

● In this scenario, it is clear that Alex had failed to follow the Fair Work Act 2009.
○ Section 342 Meaning of Adverse Action Item 1 column 2(d)

● This case tells me that I must be careful in making jokes to someone, particularly at work since there’s a
legal procedure done that would badly impact my professional relationship and career advancement.

b) Describe an effective complaints management process that Bridgette could follow if she wanted to
formally lodge a complaint. (Provide a step-by-step process.)

I. From my point of view, Bridgette must consider planning carefully prior to lodging a complaint,
otherwise, it might cause a serious effect on her career.
II. She must try to remember how many times she was being ‘harassed’ by Alex. Has she tried to
talk and ask Alex to stop?
III. If so, she must take the first step in reporting the harassment to her direct Team Lead through
writing a formal complaint letter or setting an appointment for a one-on-one talk.
IV. The Team Lead must acknowledge, record, and assess carefully the complaint of Bridgette. V. The
Team Leader may consider talking to Alex to know his side, then let Bridgette and Alex talk. This is
also the step where a Team leader would attempt to execute an ‘early resolution’ to avoid escalation.
VI. If Bridgette is not happy with the result, she can file a formal complaint about discrimination and/or
harassment
VII. Alex must be informed about the formal complaint.
VIII. If the result of the complaint proves Alex at fault, he will be advised to disciplinary counseling,
written warning, etc
IX. Bridgette on the other hand might be granted a leave, supportive counseling, etc
X. If the result of the complaint did not favor Bridgette, the company may provide a refresher in
regard to discrimination and/or harassment.
 12
QUESTION 6

a) Describe the difference between a code of conduct and a code of practice.

Code of conduct Code of practice

● Code of Conduct is a list of ‘actions’ I need to ● The standards set by an organization or a

adhere to as a worker in a specific professional body enumerate the
community service organization. expected
● Set of rules that affect action - in other words, behaviors in accordance with the
the Code of conduct is the only behavior I organizations’ goals and objectives.
must act on inside the organization. ● This set of standards is like ‘values’ which
is similar to the ‘constitution’
● Code of practice - Set of principles that
affect decision-making

b) Name two codes of practice that a health and community services worker would work under.
Code 1: ● manual handling
○ In my understanding, manual handling is a tool that should be in the best
interest of all health and community services workers as it tells on how to
decrease the chance of having Musculoskeletal disorders (MDS’s)
○ This is also a tool that we need to comprehend in terms of proper handling
of clients like push, pull, restrain any person, animal or thing.

Code 2:

● First-aid at the workplace,

○ Generally speaking, access and knowledge about first-aid are essential not only
limited to healthcare services and community services but also to other
organizations, and even homes.
○ In regard to my future career and the healthcare services, ‘first-aid is the most
basic emergency equipment that we used to minimize the chance of having more
serious injuries.
 13
QUESTION 7
80 year old Mr Johnson has been diagnosed with Alzheimer’s disease and is rapidly declining in his overall
state of health and wellbeing although he is still able to function at a functional capacity. His doctors have
informed his daughter Ellen she needs to move him into a better care facility who are able to strictly monitor
her father on a daily basis. Ellen suggests this as an option to her father however he is adamant that he can
continue living in his own home with minor support. His doctors consider this unsafe for Mr Johnson however
he feels strongly about his decision and refuses to change his mind. Ellen is not comfortable with her father’s
decision and advises his doctors that he will move out in to the recommended facility the following Friday. On
the Friday morning Mr Johnson is taken unwillingly to the care facility.

Would you consider Ellen’s choices unlawful? Why/Why not?

● It’s not unlawful unless Ellen is not the appointed medical treatment of the patient.
● The doctor and all other professional healthcare who assisted Mr. Johnson must remember what’s the
action to be done in cases of refusal to treatment.
● The healthcare institute will not be held liable for the patient’s decision, as long as it was stated in the
consent form.
● The healthcare staff must educate Ellen that an intervention is not allowed if she is not listed as an
authorized decision-maker, and the patient has the right to refuse.
● There must be some sort of documentation, like a waiver, that the patient needs to sign as legal proof of
refusal to treatment.

14
QUESTION 8
In the following table briefly describe each of the legal and ethical considerations, their importance in health
and community services area and a possible consequence of a breach of each.
Legal and Importance in health and Consequence of breach
ethical matter Brief description
community services

Mandatory In my understanding, mandatory An imprisonment of up to 3 years

it is important, especially that it is
reporting Maybe charge with a criminal
reporting is utilized in cases like offenseif failed to report
part of our Duty and
noticeable child abuse.
Responsibilities in this industry, our
This should be acted upon
top priority is to save lives.
immediately by calling the
authority/police department and
 informing them of a potential child
abuse case.

Standards of The “how-to” of executing code of Non-compliance would lead to

these encourage people in the
practice loss ofjob, license revocations
ethics. would extremely affect the whole
industry to follow procedures
organisation, etc.
Standards of practice, in my
properly because if we fail, it will
understanding this is like a master
not only affect an individual but
plan that specifies the expected
Duty of care If Duty of Care is not
also the entire group.
demonstrated appropriately, would
techniques, procedures and the
This also guides our clinical likely that the healthcare staff get
sequence of which to use them. sued and pays anamount that
practices. would compensate the victim’s
This is a legal requirement to: situation.
This is significant to this industry
prioritize safety before yourself.
since it is an legal requirement. It
And If I fail to follow the standard of
means that if everyone follows all
care, it would cause harm to
the policies and protocols at work,
others.
this less chance of getting injured
since everyone is watchful with
their actions.
15
Translation for This matter should be adhered to A single word that is not translated
This signifies the importance of
people with properly could cause serious
by the entire organisation in a way damageto the patient. That single
language
effective communication
difficulties mistake might lead to higher-form
that the client would be able to
regardless of the language, an disciplinary action, revocation of
understand and must not feel license, and lossof business.
interpreter would be a good help to
culturally discriminated
make the treatment easy for both
This could also protect the client
client and health care provider.
from coercion.
Work role This legal and ethical matter is Failing to follow would breach one
It is important to avoid conflict
boundaries or more of the Code of Conduct
more applicable to the employed and Code of Ethics.
between employees and other
Consequences wouldrange from
people under the same
employees, employees and disciplinary action, suspension,
organisation. It is vital that there’s and or termination from
employers, carers and patients, employment.
a healthy relationship among
and anything related to the list.
everyone, must work together, and
Hazard Boundaries would also help in
identification it should not go beyond that. Not adhering to the Hazard
setting clear expectations for identification and risk
and risk
Professionalism must be practiced assessment within the
assessment
everyone.
organisation can lead to
at all times inside the workplace.
disciplinary action up to
This method is a guideline that
termination of employment.
Without this approach, it will be
aims to maintain the entire
difficult for the workers to
organization’s safe and healthy
demonstrate safety and health
workplace.
management
According to the Victoria State
Government Education and
Training, there are three steps to
follow in order to ensure the safety
of clients, workers, and entire
organisation:
1. Spot the Hazard (Hazard
Identification)
16
2. Assess the Risk (Risk
Assessment)
3. Make the Changes (Risk
Control)

Conflict of interest For example, if I do not adhere to the mission and vision of the
organization, my co-worker will
then question the significance of
promoting a healthy and safe
workplace, therefore there will be a
potential conflict of interest.
This guideline must be kept in mind and this tells us that I should always consider others before doing
something that would violate the policies
Failure to follow would affect the
entire organisation, in a way that
results in the risk of reputation of the
workplace.
 17
QUESTION 9
Jessie works in a Home and Community Care environment. One of Jessie’s elderly clients lives at home with
her daughter and granddaughter. Lately you have been concerned that the granddaughter has bruises on her
arms and face. Her bruising patterns lead Jessie to suspect the child is being abused. The mother always
seems to avoid you and the grandmother says the child keeps falling off her bike. When you talk to the child
she does not answer. The child is not your client.

a) Does Jessie have a duty of care to report this suspected abuse? Why/why not?
Yes, as part of the community services and in accordance with the Mandatory reporting legislation of child
abuse and neglect, Jessie is required and is obliged to report the child to the authority

b) List five other indicators that might suggest that a child is being abused physically or psychologically.
● Bedwetting
● Low self-esteem
● Dressed differently from other children in the family
● Prolonged vomiting
● Severe symptoms of depression, anxiety, withdrawal or aggression

QUESTION 10
Harry is working in Home and Community Care. One of the clients, Arnold has taken a liking to Harry as he
reminds him of his son. He often gives Harry small presents and has now offered to pay for a season ticket to
the football (they both follow the same team).

What should Harry consider before he accepts this gift?

● To my knowledge, it is unethical and not recommended to accept gifts/tips/presents from clients. ●
There’s a possibility that other clients would misunderstand the situation. They might think that if they
give gifts to the worker, they will get extra attention and care compared to others. The same reasons for
co-workers.
● It is best to set boundaries to keep professionalism and avoid conflict.

18
QUESTION 11
 Joan and John are having a conversation about a client:
Joan: I have given Mr Fisher his meds. I helped him take them as he sometimes forgets if we just leave them
with him. Can you look in on him in the next half hour as he needs his bandaging done?
John: Oh yes – I agree that we should be assisting him to take his meds as you are right – he’s getting a bit
forgetful. Yes I will do Mr Fisher’s bandages straightaway.

a) Which model of communication are Joan and John using? (Tick the correct answer)
● Linear
● Interactive
● Transactional

b) Which mode of communication is being used?

The mode of communication used in the scenario was Transactional since the receiver provides instant
reaction after the sender provided information.

c) Does John use an affirming statement in his response? If so, what does he say?

Yes, John was able to convey an affirmation response. There was a verbal agreement coming from John after
saying “--as you are right”.

d) How does John summarise Joan’s communication to show that he has understood?
● John clearly understood Joan’s statement since he did not ask “clarification” questions
● John was also able to respond immediately and accurately without hesitation.

19
QUESTION 12

a) Write an example of an open-ended question.

An example of an Open-ended question: How may I help you?

b) Write an example of a closed question.

An example of a Closed-ended question: Do you need help?
QUESTION 13
Joan would like Mr Fisher to use a walking frame instead of his walking stick as he is getting unsteady on his
feet. To do this she would like to use a motivational approach rather than a coercive approach.

In a paragraph, explain what Joan could say to Mr Fisher to motivate him to use the walking frame.
Joan may start the conversation by asking a few questions like, how was doing day like? Was there anything
that concerns him while he is in the facility? And is he comfortable going around the facility while using the
‘walking stick’. She can then add about her concern with his safety while she was observing him a few hours
ago and that he seems unsteady while walking. She may then suggest that Mr. Fisher might want to consider
switching from using the stick to a walking frame, as it might help him prevent any untoward accident like
falling over. Joan should describe in a comprehensive manner what are the benefits he can get, its
functionality, and she may talk about the experience of other clients who prefer using the walking frame since it
helps them with their balance while standing and walking. Also, she should not forget to tell him about its
downside like he may need just a little time to get used to it while assuring him that she is there to guide him.

QUESTION 14
Mr Fisher’s daughter, Matilda charges up to Joan. ‘Why isn’t my father being looked after properly? You let
him fall over – he could have been badly injured. I’ve a good mind to take him out of this facility!’

How could Matilda have used a more collaborative approach? How would this have been an advantage to her father?
The collaborative approach is significant in medical decision-making. If there was a collaborative relationship
established between the client, his family, and the organization prior to offering services, it would have been
easy to determine the specific needs of the client, especially preventing accidents like what happened to Mr.
Fisher.

In this case, It would have been better if Matilda brought up her complaint directly to the supervisor. instead
of agitating Joan. That way she will know what causes her father from falling over. She can then speak out
what exactly her father needs and in return, the facility could also make suggestions to make sure that the
incident won’t happen again.

20
21
QUESTION 15
When working with a diverse range of people we are bound to come across situations where we need to
consider our communication approach. In the following table describe how you would respond to each
situation.
Communication situation Response

Your client is Italian and If a Translator is not available, I would consider the following:
speaks hardly any
Speak clearly and use fewer basic vocabulary – this means that I will only use simple words. I
English. You do not
speak Italian and are will avoid using jargon, slang, even acronyms, and some medical terminologies Fewer
not able to open-ended, more closed-ended questions – I will ask questions that the client can simply
understand what
she is saying. answer with Yes or No.
Context-clues – If a word cannot be translated to a simpler word, I will try to show her what
word I am trying to talk about, maybe she can understand better if she’s the one reading it.
Body language – if she is in pain, I will try to encourage the client to point directly to which part.
This can be or may not be applicable all the time due to cultural differences, some actions
might mean something else to her.

Your client is an If I were the male carer, first, I would sincerely apologize to the client for causing her
Aboriginal woman. She
discomfort and that it wasn’t my intention to make her feel that way. I would also add that I
doesn't want you to
shower her as you cannot control thesituation since there’s really no one else to take my place, especially a lady
are male. You are the carer but anyone can come in soon. I would also assure her that she can call my attention if
only person available at
the current time to do she needs help with anything as I am always ready to assist everyone.
showers. I will then inform my supervisor about what happened and whether we can think of a way for
us toavoid this from happening again or what will be the best approach in handling the
situation to avoid misunderstanding.
■ In my opinion, this scenario doesn’t really emphasize ethnicity, rather it’s
about making some consideration to female clients to make sure they are
always comfortable. The client must have been informed ahead of time.
 22
Your client is a devout My take on this is that since I am trained by my organization in regard to handling religious
catholic. She often talks
differences with clients, I must calm down and should not overreact. I understand that some
to you about God and
asks you about your clients would overly exercise their freedom of speech, but regardless of that, I must still
religious beliefs. You are respect and may not engage that much in the conversation but I should not show any signs
an atheist.
that that would make her think I am ignoring her.

Your client is a mother In this case, I will just give the patient time to express herself especially if she is showing
who has just found out
distress. Otherwise, an intervention might be necessary if it will already lead to hurting herself
that her daughter is a
drug addict. She is physically or other people around her.
inconsolable –
crying uncontrollably
and blaming herself
for her daughter’s
addiction

Your client is blind. It’s part of our best practices that we must treat everyone the same regardless of whether
You need to explain
they are impaired. In this case, I should make sure that I am talking to the client directly,
the
procedure to her. with a little slower phase-in talking, and make sure to be clear with what I say so she can
easily follow.

Your client is dying from In a situation like this, sometimes your presence is more than words. I might just consider
cancer. She is in a lot of
pain and is not expected sitting next to them just to let them know that someone is still there for them.
to live more than a few
days
If it’s a typical situation, I might really feel bad but in this case, that is a 100-year-old person
Your client is 100 years who
old.You are 20. Your
client constantly can still remember memories that happened in the past could help in reducing depression.
reminisces According to the study of the American Psychological Association, there are a few things
about how good
things were in the old that would give a good impact on the patient’s health, like sharing past experiences.
days and how young
people
nowadays are all no good. In this case, instead of walking away, I’ll take this chance to ask him about this and all that.
What was life back then before our generation? And any other questions that encourage the
client to speak comfortably.

23
QUESTION 16
Giuseppe is a 70 year old man. Today he is looking very uncomfortable. You notice that he is fidgety and keeps
getting up to use the toilet. He must have gone 10 times in the last 30 minutes. When you ask him if he is okay,
he says, ‘Yes I’m fine’.
It turns out that Giuseppe has an enlarged prostrate and is not able to urinate properly.
a) Why do you think that Giuseppe said he was “fine” when he clearly wasn’t?
● Maybe, Giuseppe is not comfortable telling his situation with a lady worker.
● It must not be allowed in their beliefs, religion, and/or culture.
● Giuseppe might have a dilemma from previous experience relating to the current situation

A friend comes to visit Giuseppe. She comes to you after the visit and says ‘What’s wrong with Giuseppe?
Does he have prostate cancer? What treatment is he having?’

b) How should you answer Giuseppe’s friend?

In this case, I will politely refuse in providing Giuseppe’s personal information to his friend and will also educate
the person about the confidentiality policy that we strictly follow. It is always in my best interest to protect my
clients' information.
In the community service industry, it is important that I must to abide by the Privacy Act or the Australian privacy
principle in which I shouldn’t disclose a patient’s information unless the “friend” of Giuseppe is an authorized
person to handle his medical concerns.
Sharing personal information may result in giving Giuseppe’s friend the opportunity to harm his reputation, for
example, his friend would post on Facebook about his current situation though his intention was not to humiliate
him, it might lead to a serious effect on Giuseppe’s emotional health and might worsen his condition due to
refusing medication.
 24
QUESTION 17
Choose a health and/or community services service that you are interested in.

a) What is the function of this service?

AASW Australian Association of Social Workers

Functions

AASW focused on promoting the significance of social workers to society and healthcare services. Their goals are
to provide support to social workers to improve practice and ethical standards, and to continue the development of
social work knowledge, research, professional and education standards (benchmark).

b) Explain how this service interacts with at least two other services.
AASW Australian Association of Social Workers

Interactions with 2 other services

After careful research, I found a few organizations' that AASW partnered with, such as the International
FederationSocial Workers, and the Climate and Health Alliance.

While AASW is deemed to uplift Social Workers’ importance in the country, they also partner with organizations'
thathas the same visions toward the Social Workers, at the same time, they also collaborate through to
raisingawareness about Human Rights, social and environmental justice.

c) Is this service funded? What is one major source of funding?

The AASW is funded by its 440 member organizations and the Australian Government Department of
Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)

25
QUESTION 18
Describe two ways in which each of the following digital media could be used effectively in a health and community
services environment.
Digital media Two examples of use

Website 1.
To effectively promote the mission and vision of an organization, they
can display everything on their website. This would also be an easy way
for the prospect client to know more about them, like their location,
about their services, partners, feedback from clients, etc.

2.
A website is also a tool to show transparency. If we apply the Australian
Privacy Principle number 1, the Website is their recommended tool where
an organization can ‘display’ the Privacy Policy.

Email 1.
Email can be used to promote the organization’s business in terms of
marketing, updates about policies and can also be controlled by the
organization’s IT Networking team in regard to making sure all Data
coming and out follows confidentiality.

2.
They could also use this to communicate in a more professional way.
Email can be more secure in terms of sending/requesting personal
copies of Data, provided that all workers are careful with security access,
email.

Social media 1.
Social Media platforms are an effective way to promote business,
interact through live chats with clients. Can also be useful in terms of
sharing awareness.

26
Digital media Two examples of use
 2.
This platform is now used for current events, news, - in other words this
tool can help health and community services to interact with people
virtually.

Podcast and videos 1.

People in the health and community services can use these tools either
forpersonal or sharing awareness.

I used Podcasts while I am doing some personal activity like walking,

traveling,while in the kitchen, or any activities that won’t require me to watch
peoplewhile talking since the hosts record themselves off cam. They even go
liveminus the camera. Podcasts are like “radio’.The topics I listen to are
aboutself-awareness, how to survive as a foreign student in Australia, how to
savemoney, and the like.

2.
Both can be easily accessed while you are connected to the internet, at
the same time you can download your favorite Podcast or Online videos
offline which make it convenient as it allows you to listen to them over
and over.

Tablets and applications 1.

These online Tables and Applications are very essential, especially
in recording tons of data. It will also save a lot of time to check
specific information because you have to use some shortcuts to
find them.

2.
Another way to utilize these tools is through sharing access from one
department to another, from one office to another, and so on. Like you can
send tons and tons of Data to another office without carrying them
physically, you just have to share-network or send it through email.
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Digital media Two examples of use
 Newsletters 1.
Since more people prefer to read online, Newsletters are a great way to
connect with clients especially by sharing updates about the community
or sharing about the progress of the business, and services they can get if
they sign up with the organization.

2.
And since the Newsletter is designed online, it is more appealing to read.
As aresult, clients can easily read it using their mobile phones, tablets, or
computers.

Intranet 1.
Intranet is best in communicating between organizations to another since
this software was built more secure especially in sending files of client’s
personal information. This software can be designed for a specific group or
organization.

2.
This tool is also effective in seeking advice or consultation from one expert
to another expert healthcare professional.

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QUESTION 19

a) Describe the relationship between legal and ethical frameworks.

Legal and Ethical frameworks in community service are co-related in terms of standard rules and
regulations wherein both had to be followed accordingly by the workers and whole organization and must
avoid negligence of duties and responsibilities, otherwise, they will be subject to regulatory action and/or
penalties.
b) Provide one example of a legal requirement.
An example of a legal requirement is the Duty of Care. It is a type of legal obligation that focuses on the safety
of others. That is why as a future community service provider, I must take charge of my actions to avoid
harming other people in my workplace.

c) There’s no question found on this item. Our instructor, Sabina, also noticed this during our online class.

d) Provide one example of an ethical requirement.

An example of an ethical requirement is Work role boundaries. This is when each of us in the workplace must
have limitations in our actions in terms of how we treat each other. We must keep a healthy working place and
at the same time we should not compromise our professional relationship.

QUESTION 20
A client discloses to you in confidence that they are considering harming another person. Are you obliged to keep this
matter to yourself due to confidentiality requirements? Why or why not?
● In this scenario, I am definitely not forbidden to follow the Privacy Act, for the reason that the client
is already showing an indirect threat to someone.
● However, since it is an “indirect” threat, I will not consider reporting the client to the authority, not unless
this client has a case history of attacking someone physically. Otherwise, I will just talk to the client
calmly and try to divert our conversation to something else.

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QUESTION 21

a) Provide an example of person-centred service delivery.

Person-Centered Service Example
 ● The patient is always part of the decision-making. Meal plan
● The patient’s preference will be considered first, in terms ● The client can choose which food
of achieving what they want and what they can do. to eat on every meal.
● A carer’s focus is on attaining the client’s goals and ● The client can choose what time
applying some approaches that are fit to the preferences to eat his meals.
of the client.

b) Provide an example of a multi-disciplinary team and how this team would be used.
Example of Multidisciplinary Team Functions/Roles in the community service

Advanced Disease Management A person-centered program

This team aims for effective medication and care planning
for patients with advanced health issues.
Allied health professionals
● Social Workers provide psychosocial and spiritual care of dying person and
● Counselors their families. They also provide advance care planning.

Community health helping patients in managing pain and other

● Community health distressing symptoms like depression, fatigue,
nurse nausea, etc.
● Community palliative
care team

Other Health Professionals ● Care coordinator interdisciplinary care through bringing together the
● Clinical Trials different specialists the has While Clinical Trials
coordinator coordinators take part in managing all successful
Care coordinator role is to supervise drug trials and medical research.

c) What are two support services that could be accessed by a disability client?
Support Services for clients that have a
disability.

1. Mobility Aids Walking frames or wheelchairs

2. Allied health services Occupational Therapist, dietitians and physiotherapists

What do I need to hand in for this task? Have I completed this?

Your answers to each question