Student ID Number

Name

Actual Test 2
 Track 002

LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken
English. The entire Listening test will last approximately 45 minutes. There are four parts, and
directions are given for each part. You must mark your answers on the separate answer sheet.
Do not write your answers in your test book.

PART 1
Directions: For each question in this part, you will hear four statements about a picture in your
test book. When you hear the statements, you must select the one statement that best describes
what you see in the picture. Then find the number of the question on your answer sheet and mark
your answer. The statements will not be printed in your test book and will be spoken only one
time.

Statement (B), “She’s reading a book,” is the best description of the picture, so you should select
answer (B) and mark it on your answer sheet.

2 Actual Test 2
1.

2.

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 3.

4.

4 Actual Test 2
5.

6.

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 PART 2
Directions: You will hear a question or statement and three responses spoken in English. They will
not be printed in your test book and will be spoken only one time. Select the best response to the
question or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

6 Actual Test 2
 PART 3
Directions: You will hear some conversations between two or more people. You will be asked
to answer three questions about what the speakers say in each conversation. Select the best
response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The
conversations will not be printed in your test book and will be spoken only one time.

32. Where most likely do the speakers work? 38. Why is the man calling?
(A) At a coffeemaker manufacturer (A) To ask about employment benefits
(B) At a coffee shop (B) To apply for a job
(C) At a marketing firm (C) To confirm a delivery
(D) At a consultancy company (D) To check the interviewer’s name

33. What are the speakers concerned about? 39. How will the man contact Human Resources?
(A) Their products are poor quality. (A) By sending an e-mail
(B) Their products are unfamiliar. (B) By going to their office
(C) Their products are too expensive. (C) By making a phone call
(D) Their products are difficult to use. (D) By writing a letter

34. What does the woman suggest? 40. What is mentioned about the pamphlet?
(A) Designing an advertising campaign (A) It is shared with the public.
(B) Improving the machines (B) It is only available in digital form.
(C) Expanding into the Asian market (C) It is given to new employees.
(D) Recruiting an expert (D) It is being updated.

35. Where most likely are the speakers? 41. What is the woman’s problem?
(A) At an office building (A) She cannot go to the meeting.
(B) At a bakery (B) She cannot find a parking space.
(C) At a vegetable market (C) She does not know where her co-workers
(D) At a supermarket are.
(D) She does not have enough room in her car.
36. Why does the woman apologize?
(A) She cannot give directions. 42. How many passengers will the man take?
(B) The shop is closed. (A) One
(C) Some products are not available. (B) Two
(D) The man has a complaint. (C) Three
(D) Four
37. What does the man want to do?
(A) Order a birthday cake 43. What does the man want the passengers to
(B) Buy some food for his office know?
(C) Get ingredients for dinner (A) His car doesn’t have a phone.
(D) Collect a map (B) He parked in a nearby lot.
(C) He might be late.
(D) His car is small.

GO ON TO THE NEXT PAGE 7

 Company-Approved Hotels: Burlington 47. What is the man worried about?
(A) There is a lot of work.
Name Price per Night Location
(B) An invoice was lost.
Blue Moon Hotel $65 Near airport (C) The budget is not ready.
Sanford Inn $85 Downtown (D) A proposal was rejected.

Courtyard Hotel $90 Near airport

48. What does the man ask the woman to do?
Business (A) To examine the budget proposal
Waterfront Hotel $110
district
(B) To work on the weekend
(C) To stay late at the office
44. W
 hat does the woman say about the Blue (D) To reschedule her day off
Moon Hotel?
49. When will the woman take a day off?
(A) It provides room service.
(B) Use of the Internet is free. (A) Monday
(C) It is being renovated. (B) Tuesday
(D) It opened recently. (C) Friday
(D) Saturday
45. What does the man mean when he says,
“That’s no big deal”?
50. What is the woman calling about?
(A) He doesn’t mind the lack of nearby
(A) She wants to change details about a
restaurants.
flight.
(B) He thinks his hotel stay will be cheap.
(B) She needs an application form.
(C) He wishes the trip were longer.
(C) She wants to join an airline membership.
(D) He doesn’t think the trip is important.
(D) She received two membership cards.

46. Look at the graphic. How much will the man’s

51. What reason does the man give for the error?
hotel stay cost?
(A) A new employee made a mistake.
(A) $65
(B) The application was created twice.
(B) $85
(C) The software is out of date.
(C) $90
(D) A card was sent to the wrong customer.
(D) $110

52. What will the man most likely do next?

(A) Cancel an account
(B) Resubmit the application
(C) Check the database
(D) Reactivate an account

8 Actual Test 2
 This Week Next Week 56. What kind of business does the man most
likely work for?
Clean Kitchen Marcus Ted
(A) A print shop
Get Coffee Supplies Diana Amanda (B) A newspaper agency
Order Stationery Ted Jack (C) A book publisher
(D) A recycling center

53. What is the conversation mainly about? 57. What is the document?
(A) Health and safety procedures (A) A book draft
(B) The need for office supplies (B) A business proposal
(C) A schedule for chores (C) An exhibition poster
(D) A training session at a restaurant (D) A sales catalogue

54. Look at the graphic. Who will get the coffee 58. What does the man offer the woman?
supplies next week? (A) A free printer
(A) Marcus (B) A discount on ink
(B) Diana (C) Half-price on her next order
(C) Ted (D) Free delivery of her copies
(D) Amanda

55. Why does the man say money isn’t required? 59. Why is the woman calling?
(A) They only accept credit cards. (A) A bill has not been paid.
(B) Payment is made in advance. (B) An apartment is open for inspection.
(C) The milk is free. (C) An electrical problem was reported.
(D) An invoice is provided later. (D) A discount offer is available.

60. What caused the problem?

(A) The bank closed an account.
(B) The man left the country.
(C) The letter did not arrive.
(D) The payment details were wrong.

61. What will the woman most likely do next?

(A) Apologize to the man for the mistake
(B) Send the bill to the man’s new address
(C) Accept the man’s payment
(D) Charge the man a late penalty

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 62. Why is the man meeting with the women? Profit in Millions of USD
(A) To inquire about hiring a lawyer 80
(B) To get advice about immigrating
(C) To apply to law school 60
(D) To interview for a job
40

63. What does the man say about the firm? 20

(A) It is one of the largest in town.
0
(B) It does good work in many areas of law. 2011 2012 2013 2014 2015 2016
(C) It was helpful to his parents.
Profit in Millions of USD
(D) It is well known and respected.

64. Why is the man interested in immigration law? 68. Who most likely are the speakers?
(A) Because he is an immigrant (A) Supervisor and employee
(B) Because one of his teachers was an (B) Co-workers
immigrant (C) Employee and shareholder
(C) Because the laws have recently changed (D) Audiences
(D) Because he plans to move to another
country 69. Why is the man going to attend the
shareholders’ meeting?
(A) Because he is concerned about the
65. Where is the conversation most likely taking
company’s performance
place?
(B) Because the CEO asked him to
(A) At a dry cleaning service (C) Because the woman suggested it
(B) At a clothing store (D) Because he wants to hear the CEO’s talk
(C) At a supermarket
(D) At a restaurant 70. Look at the graphic. In what year did the
current CEO begin work?
66. What is the man’s problem?
(A) 2013
(A) He has lost some money. (B) 2014
(B) He needs a new coat. (C) 2015
(C) There is a stain on his coat. (D) 2016
(D) His coat is missing.

67. What does the man need to do?

(A) Pay a bill
(B) Return the next day
(C) Ask for a refund
(D) Purchase a new coat

10 Actual Test 2
 PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each talk. Select the best response to each question and
mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test
book and will be spoken only one time.

71. Where is the speaker? 77. When will the library close?
(A) At a museum (A) 4:00
(B) At a concert (B) 4:30
(C) At a school (C) 5:00
(D) At a theater (D) 9:00

72. What is the audience asked to do? 78. What does the speaker ask the listeners
(A) Take photographs to do?
(B) Switch off their phones (A) Check out books
(C) Stand up (B) Shut off the computers
(D) Collect a brochure (C) Return borrowed books
(D) Tidy up their workspaces
73. What will happen during the break?
(A) Photographs will be taken. 79. What should be collected from the service
(B) Refreshments will be on sale. desk?
(C) The band will play some music. (A) Bags
(D) The performers will sign autographs. (B) ID cards
(C) Books
(D) Paper
74. What is the report about?
(A) Health topics
(B) A website 80. What is the purpose of the message?
(C) A fitness club (A) To check about an application
(D) Recipes (B) To schedule an appointment
(C) To get the results of a test
75. Who is Isabella Lima? (D) To learn a postal address
(A) A doctor
(B) A fitness expert 81. What is the speaker worried about?
(C) A farmer (A) Missing a class
(D) A scientist (B) Failing the course
(C) Not understanding the textbook
76. What will be discussed at the end of (D) Joining the wrong program
the show?
(A) The body 82. What does the speaker request?
(B) Stress relief (A) To teach a session
(C) Cooking (B) To get a refund
(D) Exercising (C) To meet the teacher
(D) To receive a call by 4:00 p.m.

GO ON TO THE NEXT PAGE 11

 83. Why is Lonsdale Street blocked?
Management Skills Seminar
(A) Because of a protest
(B) Because of a street performance Title: Skills for First-Time Supervisors
(C) Because of the weather Date: 02/09
(D) Because of a traffic accident Time: 3:00 – 4:30
Simmons Hall, classroom 302
84. What are drivers advised to do? Topics: • Communication
(A) Delay their journey • Team-building
(B) Take an alternate route • Handling conflict
(C) Drive carefully
(D) Use public transportation 89. What was the speaker asked to do?
(A) Attend a seminar
85. What will happen in an hour?
(B) Give a talk
(A) A report will be broadcast. (C) Organize a seminar
(B) The street will be opened. (D) Send an e-mail
(C) An expert will be interviewed.
(D) The weather will clear. 90. Look at the graphic. Which information about
the talk is incorrect?
(A) The date
86. What is the purpose of this announcement?
(B) The building
(A) To advertise furniture (C) The room
(B) To help a lost child (D) The title
(C) To ask for a salesperson’s help
(D) To reward a customer 91. How should the speaker be contacted?
(A) In person
87. Who was Louis with?
(B) By e-mail
(A) His parents (C) By phone
(B) His classmates (D) By text
(C) His friends
(D) His sister
92. Who most likely is the speaker?
88. Where is Louis waiting? (A) A real estate agent
(A) At the police station (B) A tour guide
(B) Near the furniture section (C) The homeowner
(C) In the toy department (D) An interior designer
(D) At the customer service counter
93. Why does the speaker say, “It’s a lovely,
bright house, isn’t it”?
(A) To check whether it is the correct house
(B) To point out a positive feature of the house
(C) To ask the listeners’ opinion
(D) To give the homeowners a compliment

94. Why is the house being sold?

(A) The neighborhood is not safe.
(B) The district will be redeveloped.
(C) The owners are leaving the country.
(D) The maintenance is expensive.

12 Actual Test 2
 Number of Donors 98. What is the speaker introducing?
200 (A) A software package
100 (B) A guest speaker
(C) An appliance
0 (D) A cleaning service
ar
y
ar
y ch ril ay
u u ar Ap M
an br M
J Fe 99. What is special about the Glide Plus?
Number of Donors
(A) It is powerful.
(B) It is sold with extra batteries.
95. What is the main topic of the talk? (C) It is easy to carry.
(A) The cost of advertising (D) It works automatically.
(B) Increasing blood donations
(C) Reasons to donate blood 100. What is the speaker about to do?
(D) Developing a radio ad (A) Give a product demonstration
(B) Answer audience questions
96. Look at the graphic. When were the radio ads (C) Play a short video clip
broadcast? (D) Display technical information
(A) January
(B) March
(C) April
(D) May

97. Why does the speaker want to advertise

online?
(A) To collect personal information
(B) To learn why people donate
(C) To get feedback
(D) To save money

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 READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts,
and directions are given for each part. You are encouraged to answer as many questions as
possible within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers
in your test book.

PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the letter
(A), (B), (C), or (D) on your answer sheet.

101. The final issue is to do with the 105. Patrons on a Friday or Saturday night
remaining money in the project fund. will enjoy a thrilling performance by our live
(A) how band.
(B) why (A) diner
(C) what (B) dining
(D) when (C) dines
(D) dine
102.  voice messages are available for
seven days before they are permanently 106. The part about the failure of our
deleted. negotiations is that it was easily preventable.
(A) Recorded (A) irritation
(B) Required (B) irritated
(C) Erased (C) irritant
(D) Contributed (D) irritating

103. Absent employees must provide a medical 107. Shoppers love the at Maxine Outlets,
certificate; otherwise, a may apply. which sells clothing and accessories directly
(A) handicap from the manufacturer at low cost.
(B) drawback (A) assets
(C) penalty (B) merits
(D) violation (C) bargains
(D) transactions
104. You are to the Gili Spa and Skincare
Studio, where luxury and total relaxation 108.  apartment buildings in the area have
awaits. increased their rental prices this year.
(A) inviting (A) That
(B) invited (B) Any
(C) invite (C) Some
(D) invitation (D) Every

14 Actual Test 2
109. The staff member who the key 115. Items were damaged during shipping
to Room 104 must report to the building will be replaced free of charge.
supervisor right away. (A) where
(A) has (B) when
(B) have (C) that
(C) have had (D) what
(D) is having
116. The broad range of evening courses listed in
110.  delaying the flight, passengers should the indicates that the school is doing
check in at least two hours before departure. well.
(A) To avoid (A) archive
(B) Avoid (B) exhibit
(C) Avoiding (C) brochure
(D) Avoidance (D) publicity

111. Since he began teaching full-time, 117. Before the change in employment law,
regularly has become a challenge for author Penzias a workforce of around 500
Roger Hanover. temporary staff.
(A) wrote (A) maintain
(B) writing (B) will be maintaining
(C) written (C) had maintained
(D) writings (D) have been maintained

112. Mr. Wogan’s excellent effort this year proves 118.  customers must be greeted by a
he is for a promotion and more salesperson as soon as they enter the store.
responsibility.
(A) Them
(A) mobile (B) All
(B) alone (C) Each
(C) senior (D) They
(D) ready
119. The presentation this morning at 10 o’clock
113. In a recent , doctors were found to is market conditions for the rest of
have the most respected profession. the year.
(A) estimate (A) by
(B) survey (B) about
(C) dispute (C) at
(D) examination (D) toward

114. At Lyons Chocolates, customers 120. Today an invoice has been for an
are rewarded with a 5% store discount and order of timber worth $1,120.00.
special access to our frequent promotions.
(A) generated
(A) loyalty (B) generation
(B) loyalties (C) generating
(C) loyally (D) to generate
(D) loyal

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 121. Among the board members, there is a 126. Our employees go to nearby
argument against modifying the business restaurants and cafés to celebrate
plan. employees’ birthdays.
(A) strong (A) occasion
(B) strengthened (B) occasional
(C) strengthen (C) occasioned
(D) strength (D) occasionally

122.  guests arrive early, check-in is not 127. Shortly, Asha Durrell a new album, her
possible until 2 o’clock. first since starting a solo career.
(A) Even if (A) releases
(B) In addition to (B) to release
(C) Thanks to (C) will release
(D) Instead of (D) released

123. From next year, the company will be advertising 128. Please that the registration sticker is
all of its job on the Hera job portal visible on your vehicle’s windshield.
only. (A) pledge
(A) fulfillments (B) determine
(B) situations (C) ensure
(C) vacancies (D) reveal
(D) accommodations
129. We are looking for someone in
124. Our readers may have noticed that Spanish to translate at a brief meeting next
the front-page design looks different today. week.
(A) regular (A) insightful
(B) proper (B) proficient
(C) dependable (C) unfamiliar
(D) normal (D) probable

125. One group was served their food quickly, but 130. Unfortunately, Lincoln Entertainment refuses
we waited another half an hour for . another contract until these new
(A) its terms are accepted.
(B) ours (A) to sign
(C) theirs (B) signature
(D) that (C) signed
(D) signage

16 Actual Test 2
 PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. Four
answer choices are given below each of the sentences. Select the best answer to complete the
text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131–134 refer to the following article.

MELBOURNE — Over forty thousand people last night’s City Night Festival, according to the
131.
event’s organizers.

. Crowds of people enjoyed street performances and queued for delicious snacks from the
132.
numerous food stalls. The event officially ended at sunrise this morning.

“The City Night Festival is great for the city’s community, culture, and art scene,” said Barry Ashby, a
spokesperson. “I talked with lots of tourists and local families today, and had any complaints
133.
at all.”

This is the third year the festival has been held in Melbourne. The event very popular,
134.
drawing tourists from around the country, and overseas, to the city.

131. (A) cancelled 133. (A) anyone

(B) focused (B) everyone
(C) attended (C) anybody
(D) declined (D) nobody

132. (A) The festival will resemble similar events 134. (A) is becoming
that are held in many major cities. (B) are becoming
(B) Some tourists and residents complained (C) were becoming
about the crowds and traffic. (D) became
(C) Galleries, museums, and tourist attractions
remained open all night.
(D) Organizers are hoping for even bigger
crowds at next year’s event.

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 Questions 135–138 refer to the following advertisement.

Do you want to book a holiday, but you don’t have the money? Do you dream about the
135.
world, but you don’t have the time?

Everett Media, in cooperation with the Telegram Newspaper Group, is pleased to announce the
launch of Magellan magazine. Our team of journalists and award-winning photographers are
136.
dedicated to providing the most useful, beautiful, and interesting content.

With in-depth articles, hotel and restaurant reviews, travel guides, competitions, photographs, and
more, Magellan is a luxury holiday for your imagination.

The first issue of Magellan features an interview with famous travel writer Walter Graham, information
Pacific Ocean cruises, and a very special competition. .
137. 138.

135. (A) explorer 137. (A) about

(B) explore (B) by
(C) explores (C) into
(D) exploring (D) among

136. (A) experiences 138. (A) Make sure you pick up a copy!
(B) experience (B) Winners will be announced on April 20.
(C) experiencing (C) Magellan has been a readers’ favourite for
(D) experienced decades.
(D) You can finally take the vacation of your
dreams!

18 Actual Test 2
Questions 139–142 refer to the following e-mail.

To: John Gosling <johngosling@netscape.com>

From: Toby’s Bookstore <toby@tobys.com.au>
Date: August 1
Subject: Order 99122400TC

Dear Mr. Gosling,

Thank you for placing an order with Toby’s Bookstore. , the book you have ordered is
139.
currently out of stock. We are sorry for the inconvenience. Your credit card payment has not been
processed.

. Our computer system tells me there are copies available at the warehouse in Hong Kong.
140.
I can order it if you would like.

However, you don’t want to wait 3-4 weeks for delivery, I will cancel your order.
141.

Once again, we sincerely apologize for the . The book you requested has been surprisingly
142.
popular.

Please let me know what you would like to do.

Kind regards,

Kim Childs
Toby’s Bookstore

139. (A) Additionally 141. (A) after

(B) Hopefully (B) if
(C) Unfortunately (C) yet
(D) Luckily (D) before

140. (A) This book has proven popular 142. (A) error
internationally. (B) colleague
(B) It is possible to order the book from (C) feature
overseas. (D) bargain
(C) We are willing to offer a full refund for
the book.
(D) The title you ordered may be in stock
at a nearby store.

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 Questions 143–146 refer to the following job advertisement.

Gruber & Associates Law Firm is seeking a part-time office assistant. Good communication skills
and the ability to work well in a team are requirements for the position. No previous experience is
. This position involves filing, writing and editing documents, and other general duties.
143.

. The hours are negotiable, but you must agree at least ten hours a week.
144. 145.

Please send us your résumé and a cover letter describes your academic and work history by
146.
January 30. Successful applicants will be notified by e-mail to set up an interview time.

143. (A) ordinary 145. (A) work

(B) temporary (B) worker
(C) necessary (C) working
(D) stationary (D) to work

144. (A) Please apply in person at our offices at 146. (A) what
451 NW 3rd Avenue, 2nd floor. (B) who
(B) Excellent spoken and written English is (C) that
required for all jobs in this field. (D) where
(C) Paralegals and legal assistants have
similar but distinct duties.
(D) This job would be perfect for students
interested in a legal career.

20 Actual Test 2
 PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
letters, and advertisements. Each text is followed by several questions. Select the best answer for
each question and mark the letters (A), (B), (C), or (D) on your answer sheet.

Questions 147–148 refer to the following receipt.

Morris Bank
4678 Juniper Drive Ashley, Branch #67
Thursday, 29 January
4:32 p.m.

Account Number: 332341299XX

Account Type: Savings

Amount Withdrawn: $200.00

Previous Balance: $1,291.14

New Balance: $1,091.14

Thank you for visiting Morris Bank.

To report a lost or stolen card, please call the customer
service hotline on 333-1345. Representatives are ready
to take your call 24 hours a day, 7 days a week.

147. Why most likely did the customer visit 148. What is mentioned about the customer
the bank? service hotline?
(A) To make an enquiry (A) It has a variety of language options.
(B) To take out some money (B) It is unavailable on public holidays.
(C) To open a new account (C) It is free of charge.
(D) To deposit money (D) It is always available.

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 Questions 149–150 refer to the following text message chain.

Nigel 3:14 pm
Hi, Lotte! At the airport now. Since I missed you this morning, I just wanted to say again that
it was great to meet you and learn about your operation. I think we’ll have a really productive
partnership.

Lotte 3:15 pm
Same here. Let’s keep in touch. I’ll be with the team that’s going to London to visit your HQ in
6 weeks, so I’ll see you then.

Nigel 3:16 pm
Looking forward to it. I’d be happy to show you all around the city.

Lotte 3:18 pm
Excellent. Meanwhile, I hope we can talk more about your experience applying for MBA
programs. I’m going to need some advice on that!

Nigel 3:19 pm
Of course, anytime. Just e-mail me or find me on chat.

149. What most likely is the relationship between 150. At 3:19, what does Nigel mean when he
Nigel and Lotte? writes, “Of course, anytime”?
(A) They are old friends. (A) Lotte should get in touch whenever she
(B) They are a student and a professor. likes.
(C) They are colleagues at the same (B) He agrees that she needs a lot of advice.
company. (C) Applying to MBA programs is time-
(D) They are colleagues at different consuming.
companies. (D) He has a lot of free time at the moment.

22 Actual Test 2
Questions 151–152 refer to the following job announcement.

Lightning Entertainment is seeking an enthusiastic individual for a three-month internship at our

headquarters in Riversbridge. Duties will cover the entire computer game development process
including design, marketing, and testing.

No work experience is required, but applicants must be a current university student or have
graduated within the past two years.

If you have a passion for computer games and an educational background in game design or
software development, we want to hear from you! At the successful conclusion of the internship,
a full-time job may be offered.

Please visit our website at www.lightning.com.gp to apply.

151. What kind of work does Lightning 152. According to the announcement, what may
Entertainment do? be available after the internship?
(A) Marketing software (A) An employment opportunity
(B) Producing computer games (B) A chance to meet company executives
(C) Designing office buildings (C) An invitation to a conference
(D) Tutoring university students (D) A letter of recommendation

GO ON TO THE NEXT PAGE 23

 Questions 153–154 refer to the following notice.

The repairs to the rooms damaged by the storm last Friday have begun. The work is being
performed by Rumbles Construction. This company has completed other maintenance and
construction projects for us before. It is hoped they will be finished in two weeks.

Staff are reminded that several of the rooms on the top floor must not be entered because of the
damage. The windows, parts of the ceiling, and some electrical equipment need to be replaced.

We are very lucky that the damage was not worse. Some buildings in the district require much
more extensive repairs.

Please contact Dawn Partridge, the building supervisor, with any enquiries. A full summary about
the storm damage and the repair work will be distributed at the next branch meeting.

153. What is the main topic of this notice? 154. What will be shared at the meeting?
(A) Choosing a construction company (A) A verbal account
(B) Replacing equipment (B) A more detailed report
(C) Preparing for a storm (C) A news article
(D) Fixing damage to the building (D) A price list

24 Actual Test 2
Questions 155–157 refer to the following letter.

Michael Tasman
45 Mapleleaf Crescent
Jackson, TN 38301

Dear Mr. Tasman,

Our records indicate that you have purchased a Vortex Washing Machine with the product code
MX313. Due to a fault in one of the components, Loma Corporation has announced a total recall
on this appliance.

We are offering to either replace the machine with a new model or provide a full refund. A service
team can be sent to collect the appliance. A phone service has also been set up to support our
customers.

We would like to note that the washing machine is still safe for users. The problem was caused by
an error on the production line, which has meant the machine does not meet government quality
controls.

Loma Corporation deeply regrets this error and hopes that an acceptable solution can be
arranged.

Yours sincerely,

Luca Knight
Luca Knight
Customer Experience Specialist

155. What is the main topic of the letter? 157. What is said about the appliance?
(A) A defective product (A) It uses less electricity.
(B) A customer complaint (B) It has a remote control.
(C) A delayed delivery (C) It is not dangerous.
(D) A sales offer (D) It comes in white or silver.

156. How can customers get assistance?

(A) By replying to the letter
(B) By contacting a mechanic
(C) By e-mailing the company
(D) By calling a hotline

GO ON TO THE NEXT PAGE 25

 Questions 158–160 refer to the following e-mail.

To : Eric Hansen <ehansen@webling.com>

From : Joanne Lindt <cinemaclub@tppmail.com>
Date : 8 March
Subject : Cinema Club application

Dear Eric,

Your application to join the Easton Community Cinema Club has been received. As a membership
fee must be paid, you should give the money to our treasurer, Julia Chan, at the next film
screening. We will be watching The River of Time on Thursday at 6:00 p.m. at the Independent
Cinema in Monville.

I have attached the full list of movies scheduled for screening this year. We watch a different film
every two weeks.

Also, you’re welcome to bring a friend for one session, but if they want to come again, they will
need to submit a membership application and pay the fee.

I look forward to meeting you.

All the best,

Joanne Lindt

158. What is the e-mail about? 160. What is mentioned about bringing a friend?
(A) A movie review (A) He or she must be a member.
(B) A club membership (B) He or she can attend once for free.
(C) A film schedule (C) It requires an application.
(D) A membership fee (D) It is not allowed.

159. Who is Julia Chan?
(A) A club official
(B) A theater owner
(C) A new club member
(D) A movie actor

26 Actual Test 2
Questions 161–163 refer to the following online chat.

Shane Martin 9:10 Hey, Ester. I just wanted to remind you about moving to the new office
tomorrow. Do you know the plan?

Ester Ali 9:10 Yes, I was told that we should wear casual clothes, and we’re
supposed to have all our stuff packed up and ready to go by 10 am.

Shane Martin 9:11 Right. Can you please make sure that your whole team knows?

Ester Ali 9:12 We’ve talked about it, and I think everyone is fully informed. But we’re
having a meeting at 9:30, so I’ll remind them then. By the way, will
it take the whole day? I have an appointment for a video chat with a
vendor at 4 pm tomorrow. Do you think I’ll be able to make it?

Shane Martin 9:13 Actually, it might be a good idea to reschedule that. It’ll take a lot of
time to set up the computers in the new place, and I can’t guarantee
it’ll be done by 4. You could always do it on your phone, but I think
you’ll be busy with the move all afternoon.

Ester Ali 9:14 Yeah, you’re probably right. I don’t think the vendor will mind.

SEND

161. What is the chat mainly about? 163. At 9:14, what does Ester Ali imply when she
(A) An upcoming staff meeting writes, “I don’t think the vendor will mind”?
(B) Plans for a workplace move (A) She will change her appointment.
(C) A future video chat (B) She will not participate in the office move.
(D) The workplace dress code (C) She does not consider the vendor
important.
162. What is suggested about Ester Ali? (D) She expects her appointment to go well.
(A) She rarely deals with vendors.
(B) She is in charge of setting up computers.
(C) She is a team leader.
(D) She dislikes meetings.

GO ON TO THE NEXT PAGE 27

 Questions 164–167 refer to the following article.

Redevelopment Plans for the DSC

January 15 - The redevelopment plans for the ceremony on November 30. “There will be
Deakin Shopping Center were revealed by the some inconvenience while the work is going
Samuel & Sons construction company today. on,” says city mayor, Mario Brunelli. “But
At a total cost of $300 million, new space for citizens will be able to enjoy the advantages
restaurants and stores will be constructed for many years to come.”
along nearby streets, and several floors will
be added to the main building. Starting from May 7, Vine Avenue will not
be accessible by car, although pedestrians
Work will begin on May 2, with the local will be able to travel along both sides of the
authorities expecting to stage an opening street.

164. What is the article about? 166. The word “stage” in paragraph 2, line 2, is
(A) A building project closest in meaning to
(B) An election (A) build
(C) A restaurant opening (B) administer
(D) Road construction (C) fake
(D) arrange
165. When will the work be completed?
(A) By January 15 167. What is mentioned about Vine Avenue?
(B) By November 30 (A) It is a regular bus route.
(C) By May 2 (B) Drivers will soon be unable to use it.
(D) By May 7 (C) People are not allowed to cross the street.
(D) It is part of a city tour.

28 Actual Test 2
Questions 168–171 refer to the following advertisement.

Whether you have plans to travel all over the world or just want to spend the weekend relaxing at a
nice resort, Seashell suitcase sets will satisfy all your travel needs.

The items in the Seashell range were designed by a boutique Italian fashion house, and there is
a choice of several different colors. [1] Made from high-quality materials, each item is strong and
durable but light enough to carry around all day. [2]

[3] Last year, Seashell products were voted the number-one choice for luggage by the luxury
goods magazine Selections. The range was awarded five stars out of five for design, price, and
manufacturing quality. [4]

Customers who purchase two or more Seashell pieces can choose between a free gift of a leather
wallet or a purse. To take advantage of this offer, please enter the special code “BEACH” when
placing an order through our website.

168. What is being advertised? 170. In which of the positions marked [1], [2], [3]
(A) A tropical resort and [4] does the following sentence best
(B) A holiday package belong?
(C) Luggage “It is the only luggage line ever to receive this
(D) A magazine distinction.”
(A) [1]
169. What is mentioned about the Seashell range?
(B) [2]
(A) The items are made in Italy.
(C) [3]
(B) The items are offered to magazine
(D) [4]
subscribers.
(C) The items have received high customer
171. How can customers get the offer?
reviews.
(A) By opening an online account
(D) The items come in various colors.
(B) By paying in cash
(C) By entering a special code
(D) By ordering a magazine

GO ON TO THE NEXT PAGE 29

 Questions 172–175 refer to the following letter.

Mr. Roger Beckham

Morris Career Solutions
17 Flint Street
Darkwood NSW 2454

Dear Mr. Beckham,

As chairperson of the KNI Foundation, I wish to thank you and the staff at Morris Career
Solutions for your generous donation. I understand you personally delivered a check on the
8th of August. This money will be used to fund medical studies at the nation’s universities and
science centres.

We keep a special display in the lobby of our headquarters that shows the names of every
company or person that has donated amounts over $10,000. With your approval, we would like
to record your company’s donation.

Enclosed with the letter is a receipt that can be used for tax purposes.

Once again, I thank your company on behalf of all the people at the KNI Foundation. Our charity
work is only possible because of the support and kindness of organizations such as yours.

Yours sincerely,

Ajeet Singh
Ajeet Singh, KNI Foundation

30 Actual Test 2
172. What is the purpose of the letter? 174. What is suggested about the KNI
(A) To introduce a new service Foundation?
(B) To advertise a company (A) It owns many hospitals.
(C) To request money (B) It operates largely on donations.
(D) To express appreciation (C) It conducts medical research.
(D) It badly needs more funds.
173. According to the letter, what will the money
be used for? 175. What is being sent to Morris Career
(A) Research Solutions?
(B) A university course (A) A brochure
(C) A new headquarters (B) A receipt
(D) Investments (C) A handwritten note
(D) A form

GO ON TO THE NEXT PAGE 31

 Questions 176–180 refer to the following employee manual and instant message chain.

Bike Safety: University Policy

Many university staff members use their personal or university-owned bicycles on site for work-
related purposes. [1] I’d like to remind you that when doing so, you are required to make sure
the bike is in proper condition (e.g., fully inflated tires, working brakes, etc.), that you use lights
at night, and that you follow all the traffic laws at all times. [2] In addition, when riding for work
purposes, you must wear a bicycle helmet for safety. Staff members are free to wear either their
own or university-owned helmets. Each department will buy helmets for staff as needed. [3]

Use of your personal bike for commuting to and from work is not considered work-related, and
therefore these policies do not apply. [4] However, staff members are strongly encouraged to wear
a helmet and practice good safety habits whenever they ride.

Cathy 5:30
Hey, I noticed you’ve started biking to the office. How long does it take?

Yeong-Joo 5:33
About 20 min. It’s quicker than driving when traffic’s bad, which is almost always.

Cathy 5:34
I’ve been thinking about trying that, since I sold my car and the buses are so slow.

Yeong-Joo 5:35
You really should! The university encourages it but is strict in some ways. When biking at night
for work purposes, you have to use lights. And you always have to wear a helmet. I know you
usually don’t.

Cathy 5:38
That’s really a rule, even just for going to and from the office? I don’t even have a helmet.

Yeong-Joo 5:40
Yes, it’s the policy. But the department will buy one for you if you need one.

32 Actual Test 2
176. Which is NOT required when riding a bike for 179. How has Cathy most likely been getting to
work? work?
(A) Using lights at night (A) By bus
(B) Wearing a helmet (B) By car
(C) Using a university-issued bike (C) By bike
(D) Obeying traffic laws (D) On foot

177. In which of the positions marked [1], [2], [3] 180. What part of the department’s bike safety
and [4] does the following sentence best policy is Yeong-Joo wrong about?
belong? (A) Whether helmets are required for work
“All departments are encouraged to purchase purposes
helmets at the Campus Bike Shop.” (B) Whether commuting is considered work-
related
(A) [1]
(C) Whether the university will buy helmets
(B) [2]
for employees
(C) [3]
(D) Whether lights at night are required for
(D) [4]
work purposes

178. What does Yeong-Joo state about biking to

the office?
(A) She rarely does it.
(B) She does not recommend it.
(C) It is excellent exercise.
(D) It is faster than going by car.

GO ON TO THE NEXT PAGE 33

 Questions 181–185 refer to the following advertisement and e-mail.

KTMA, the number-one local TV station in this region, has created a “Get to Know Your
Neighbors” feature. We are looking for people with interesting life stories for a short television
interview during our Sunday morning news broadcast. This ten-minute feature is intended to
share interesting stories from ordinary people’s lives. As an example, for our last episode we
interviewed a woman who can speak six different languages.

Although we unfortunately cannot provide payment, this kind of positive exposure on a major
TV channel could be very helpful for your career. Hundreds of thousands of people watch our
broadcast every week!

Please send us a short introduction about yourself, your résumé, and an explanation of why
you feel your life story is interesting. We hope to find somebody who is free this Friday as the
production deadline is very soon. We will respond to every serious enquiry.

Please e-mail us at producer@punchbowlmedia.com.

To : Production Team <producer@punchbowlmedia.com>

From : Lucas Hayes
Date : 17 April
Subject : Advertisement for interview candidate

Dear Producer,

I am interested in being interviewed, and I hope you consider my story suitable. I have attached
a copy of my curriculum vitae and a cover letter that gives my background in detail.

When I was 18 years old, I sailed around the world by myself. At the time I was one of the
youngest people in the world to ever attempt the journey. In fact, the book I have written about
my experiences will be published soon. I’m sure your interview would provide some good
publicity for the book.

I am a full-time employee, but I can make arrangements with my boss about meeting with you at
your convenience.

Kind regards,
Lucas Hayes

34 Actual Test 2
181. Who will be interviewed? 184. What benefit is offered for the interview?
(A) A political candidate (A) Public attention
(B) A research professor (B) A large payment
(C) A famous actress (C) Clothes and a haircut
(D) A regular person (D) Full-time employment

182. What is required for the interview? 185. What is true about Lucas Hayes?
(A) An extensive career (A) He is currently a sailor.
(B) An entertaining life experience (B) He will travel around the world by himself.
(C) Knowledge about different cultures (C) He has written a memoir.
(D) Media training (D) He is 18 years old.

183. In the advertisement, the word “serious” in

paragraph 3, line 3, is closest in meaning to
(A) extreme
(B) sincere
(C) humorless
(D) severe

GO ON TO THE NEXT PAGE 35

 Questions 186–190 refer to the following advertisement and e-mails.

The Palace Hotel is the perfect venue for any business meeting. We have expert staff, modern
facilities, and, as an extra bonus, a beautiful view over the ocean. There is a range of options
depending on the size of your event.

• The Rose Room includes a business center and a large screen for presentations. There is a
designated area where a buffet lunch can be served.

• The Lily Room is the largest room in the hotel and can accommodate up to 75 attendees. The
space also features a nice view of the hotel gardens.

• The Marigold Room is a cosy space recommended for small groups. The space is appropriate
for up to 10 guests.

• The Blossom Room is usually reserved for wedding ceremonies, but special arrangements can
be made based on availability.

Please contact our business manager, Margaret Gilbert, at services@palacehotel.com with your
enquiries.

To : Margaret Gilbert <services@palacehotel.com>

From : Craig Jones <craigjones@elevate.org>
Date : May 16
Subject : Many thanks

Dear Ms. Gilbert,

I would like to thank you for your assistance with our conference room booking. The meeting
went well. The attendees were very pleased with the facilities, and we all particularly enjoyed the
large number of choices in the buffet. My supervisor and I wanted to impress these suppliers
because we are currently negotiating a major agreement with them. We plan to arrange our next
meeting with them at your hotel also.

One question: are the directions that you sent me correct? We distributed the map that you
provided, but a few of the attendees found the directions difficult to follow.

Thank you again,

Craig Jones

36 Actual Test 2
 To : Craig Jones <craigjones@elevate.org>
From : Margaret Gilbert <services@palacehotel.com>
Date : May 17
Subject : RE: Many thanks

Dear Mr. Jones,

Thank you for taking the time to write. We’re particularly proud of our buffet, which is widely
known as the best in the business. I’m pleased that your event went well, and I wish you the best
of luck with your negotiations.

I apologize for any difficulty that the attendees had in finding the hotel. By mistake, I sent you an
older version of the map, which did not reflect some recent changes in the neighborhood. I’m
attaching the most recent map for your future reference. I hope to see you at the Palace again
soon.

Sincerely,
Margaret Gilbert

186. What is suggested about the Palace Hotel? 189. What did Mr. Jones praise most highly?
(A) It was renovated recently. (A) The size of the room
(B) It has a swimming pool. (B) The selection of food
(C) It is near the sea. (C) The hotel’s suppliers
(D) It organizes local tours. (D) The hotel’s location

187. What is said about the Blossom Room? 190. What is Margaret Gilbert’s answer to Craig
(A) It is not available. Jones’ question?
(B) It costs more money. (A) She accidentally sent the wrong map.
(C) It is only used for weddings. (B) The hotel’s neighborhood is changing.
(D) It can be booked. (C) She hopes they do business together
again.
188. Which room did Craig Jones most likely (D) The hotel’s buffet is famous.
book?
(A) The Rose Room
(B) The Lily Room
(C) The Marigold Room
(D) The Blossom Room

GO ON TO THE NEXT PAGE 37

 Questions 191–195 refer to the following article, receipt, and e-mail.

March 12 — A record number of people have visited the Newton Convention Center, where the
annual Wedding Fair is currently being held. According to the event’s organizers, half a million
people have passed through the gates since the fair started a week ago.

Future brides and grooms flock to the two-week event, which brings together top industry
professionals. These include wedding planners, photographers, tailors, makeup artists, decorators,
and more. One of the fair’s most popular features is the free cake samples provided by local
bakeries.

“We’re amazed by the public’s enthusiasm,” says Elaine Vest, a fair organizer. “One boutique
bakery has already received cake orders for fifteen wedding ceremonies. With so many businesses
exhibiting their products and services here, couples are able to organize their whole wedding.”

The Wedding Fair will continue until March 19. Tickets are available through the website by
accessing www.newtonweddingfair.com, by visiting the event entrance, or by calling Vibrant Tickets
at 538-1920. Tickets that are purchased online have a 5% discount.

Newton Wedding Fair

Payment Summary
1 Orange Court
Bunyan MG 31251
631-2412
GENERAL ADMISSION TOTAL:
DAY PASS x 2 ADULTS $38.00

Confirmation of Payment
Payment Date: 13/03 11:34:14 AM
Payment Status: PAID
Confirmation Number: 662003

Electronic tickets will be e-mailed to you separately. Please print and show your electronic tickets
at the entrance of the venue. We regret that sometimes there is a small delay. Please contact us
if the tickets are not issued within one hour of purchase. You will be asked to share the above
confirmation number.

38 Actual Test 2
 To : Sophie Philippe <sphil@domail.com>
From : custservice@wedding2016.com
Date : March 13
Subject : Tickets: confirmation #662003

Hello,

I ordered two adult tickets for the fair two hours ago, and the payment went through. However,
I still haven’t received the electronic tickets. They are not in my spam folder, either. Can you
please send them ASAP?

Thank you,
S. Philippe

191. In the article, the word “passed” in paragraph 194. What can be inferred about the purchased
1, line 3, is closest in meaning to tickets?
(A) qualified (A) They were paid for in cash.
(B) succeeded (B) They are valid for three days.
(C) entered (C) They were discounted by 5%.
(D) declined (D) They will be sent by post.

192. What is mentioned about the Wedding Fair? 195. Why did Sophie Philippe write the e-mail?
(A) It ended last week. (A) She cannot attend the fair.
(B) Many companies are present. (B) The tickets did not arrive.
(C) One local bakery catered it. (C) She wants to join a tour.
(D) It has hosted several wedding (D) Her payment was not processed.
ceremonies.

193. What information is NOT listed on the

receipt?
(A) The date of admission
(B) The address of the venue
(C) The date of payment
(D) The amount paid

GO ON TO THE NEXT PAGE 39

 Questions 196–200 refer to the following letter, e-mail, and bank account information.

Rachel Lane
412 Rupert Street
Mount Fletcher
4777 SOUTH AFRICA

REF: 5381002/2

Dear Ms. Lane,

We are writing to you in regard to your Gilchrist Bank account with the following details:

Account Number Name Type Current Account Balance

321251998 Rachel Lane Savings $11.68

Our records show this account has not been accessed for over two years. It is a standard bank
policy to close an account that has been inactive for this period of time.

If you wish to keep this bank account, you are required to make at least one transaction within the
next 30 days.

If you have any enquiries, please contact our customer service department using the contact
details listed on the enclosed pamphlet.

Yours sincerely,

Amber Morel
Account Manager
Gilchrist Bank

To : Customer Service <cs@gilchrist.com>

From : Rachel Lane <rlane@webspaced.org>
Date : 16 January
Subject : Bank account reactivation

Dear Customer Service Department,

A letter (REF: 5381002/2) was posted to me on January 5 about my bank account.

I created the account at a local bank branch when I was living in the US, but I stopped using it
since coming back home. However, my company is planning to send me back in March for a
long-term project. The account will be useful to me in the near future, so today I deposited some
money using the online banking system.

Please let me know if I need to do anything else. I also updated my contact details today
because I would rather be contacted via e-mail.

Kind regards,
Rachel Lane

40 Actual Test 2
 GILCHRIST BANK Rachel Lane

SIGN OUT

Account Summary
SAVINGS (ends 998)
Available balance
$46.68

All transactions

Date Description Amount Balance

Jan 16, 2016 INCOMING FOREIGN WIRE FEE -$15.00 $46.68
Jan 16, 2016 DEPOSIT: FOREIGN WIRE TRANSFER $50.00 $61.68
Dec 14, 2013 Payment to Visa card ending in 5698 -143.00 $11.68

196. Why is the bank writing to Rachel Lane? 199. What change did Rachel Lane make?
(A) Because she recently made an unusual (A) Her preferred contact method
transaction (B) Her work phone number
(B) Because she requested that her account (C) Her online banking password
be closed (D) Her emergency contact person
(C) Because her account has been inactive
for a long time 200. How much did Rachel Lane deposit on
(D) Because she has a low account balance January 16?
(A) $11.68
197. Who is Rachel Lane? (B) $46.68
(A) A customer service representative (C) $50.00
(B) A bank customer (D) $143.00
(C) A financial consultant
(D) A bank manager

198. What is Rachel Lane asked to do after

receiving the letter?
(A) Send a payment
(B) Close her account
(C) Update her contact details
(D) Use her account soon

41