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    Emotional Intelligence

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    islam
    Emotional intelligence (EI) refers to the ability to understand and manage one's own emotions and recognize emotions in others. Those with high EI are better able to control impulses, deal with stress, and solve problems. At work, high EI helps one build relationships, develop consensus, and enhance team performance. EI consists of self-awareness, self-management, social awareness, and relationship management competencies.

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    Emotional Intelligence

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    islam
    22 views4 pages
    Emotional intelligence (EI) refers to the ability to understand and manage one's own emotions and recognize emotions in others. Those with high EI are better able to control impulses, deal with stress, and solve problems. At work, high EI helps one build relationships, develop consensus, and enhance team performance. EI consists of self-awareness, self-management, social awareness, and relationship management competencies.

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    Emotional intelligence

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    Emotional intelligence (EI) refers to the ability to understand and manage one's own emotions and recognize emotions in others. Those with high EI are better able to control impulses, deal with stress, and solve problems. At work, high EI helps one build relationships, develop consensus, and enhance team performance. EI consists of self-awareness, self-management, social awareness, and relationship management competencies.

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    22 views4 pages

    Emotional Intelligence

    Uploaded by

    islam
    Emotional intelligence (EI) refers to the ability to understand and manage one's own emotions and recognize emotions in others. Those with high EI are better able to control impulses, deal with stress, and solve problems. At work, high EI helps one build relationships, develop consensus, and enhance team performance. EI consists of self-awareness, self-management, social awareness, and relationship management competencies.

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    18 / UNDERSTANDING YOURSELF

    Using emotional intelligence


    Emotional intelligence (EI) is the ability to monitor and work with your
    and others’ emotions. It is measured in EQ, which is the emotional
    equivalent of IQ. Daniel Goleman—author of the best-selling Emotional
    Intelligence—and other writers suggest that a technically proficient
    manager with a high EQ will be more successful than a manager who
    has only a high IQ.

    Understanding EQ while at the same time using them


    Your EQ is the measure of your ability as a basis for action. Working with
    to understand and interact with others emotions, rather than being at the
    and becomes more important the more mercy of them, makes individuals
    people you deal with. EQ does not more successful in dealing with the
    measure personality traits or cognitive demands of the environment around
    capacity. Emotional intelligence can them. They are better able to control
    be developed over time and can be impulses and deal with stress, and
    improved through training and therapy. better at problem solving. All of these
    Those with a high EQ will be better qualities help the individual perform
    able to control their own emotions, more competently at work.
    USING EMOTIONAL INTELLIGENCE / 19

    CHECKLIST...
    Applying emotional intelligence YES NO

    1 Am I aware of my feelings and do I act accordingly? .....................

    2 Can I share my feelings in a straightforward,


    composed manner? ..........................................................................

    3 Do I treat others with compassion, sensitivity, and kindness? .....

    4 Am I open to the opinions and ideas of others? ..............................

    5 Can I decisively confront problem people? ....................................

    6 Do I maintain a balance between my personal


    life and work? ...................................................................................

    Using EI at work
    To be a successful manager in today’s
    business world, a high EQ may be
    more important than sheer intellectual
    or technical ability. A manager who
    leads a project team of diverse people
    will need to understand and interact
    successfully with others. Applying
    emotional intelligence at work means
    you are open to the ideas of others and
    can build and mend relationships with
    others. You are aware of your feelings
    and act accordingly, articulating ideas
    so that others can understand them,
    developing rapport, building trust, and
    working toward consensus. Managers
    who are attuned to their own feelings
    and the feelings of others use this
    understanding to enhance personal,
    team, and organizational performance.
    20 / UNDERSTANDING YOURSELF

    Managing emotions
    Emotional intelligence has two aspects:
    one inward facing and one outward The four
    facing. The first of these is your emotional competencies
    self-awareness and your ability to manage of emotional
    your own emotions. The second is your intelligence
    degree of empathy, or awareness of others’
    emotions, and your ability to productively
    manage relationships with others. Both
    inward- and outward-facing aspects of
    emotional intelligence are made up of a
    number of skills or competencies.

    INWARD COMPETENCIES

    SELF-AWARENESS SELF-MANAGEMENT
    >> Emotional >> Emotional self-control
    self-awareness >> Trustworthiness
    >> Accurate self- >> Conscientiousness
    assessment
    >> Achievement orientation
    >> Self-confidence
    >> Adaptability
    >> Optimism
    >> Initiative
    USING EMOTIONAL INTELLIGENCE / 21

    RELATIONSHIP MANAGEMENT
    >> Development of others
    >> Inspirational leadership
    >> Influence
    >> Communication
    >> Effecting change
    >> Conflict management
    >> Bond building
    >> Teamwork and collaboration

    OUTWARD COMPETENCIES

    SOCIAL
    AWARENESS
    >> Empathy
    >> Organizational
    awareness
    >> Service
    orientation
    70%
    of managers value EQ
    more highly than
    IQ in their employees

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