Consumer protection

Q. 1. Harish purchased a medicine from „Hari Govind Medical Stores‟ for his son who had high
fever. Even after giving the medicine his son‟s condition did not improve and he had to be
hospitalized. Doctor informed Harish that the medicine given to his son was
spurious. Harish complained about this to „Hari Govind Medical Stores‟. As a result, „Hari
Govind Medical stores‟ decided to file a complaint against the manufacturer in the consumer
court. Can „Har Govind Medical Stores‟ do this? Give reason. (1 mark)

Q. 2. Your mother purchased a colour television for Rs. 70,000 without cash-memo from an
authorized dealer of the manufacturer with a guarantee that the television will be replaced with a
new one if any of its parts becomes defective within three months from the date of
purchase. Within 10 days a part of the television was burnt and on complaining the seller
refused to replace the television. Name the redressal agency under the Consumer Protection
Act where your mother can file the complaint.
Q. 3. Himesh after completing his graduation started working with a
Multinational company in Delhi. But due to ill health of his parents he had to go back to his
village. There he noticed that the villagers were literate but ignorant about their rights. Many
vegetable vendors were using stones as weights to sell their vegetables. Some shopkeepers
were selling food items without having „FPO mark‟. Villagers did not find anything wrong with
these practices. So to create awareness among villagers Himesh decided to publish a weekly
Journal „Jan Jagriti‟. State the „Right‟ which Himesh has exercised by doing so.
Q. 4. Bajaj Auto Ltd. purchased a machinery for Rs. 5 crore from Priya Ltd. and found it
defective. Despite many complaints the defect was not rectified. Suggest Bajaj Auto Ltd. the
appropriate forum to file their complaint in the three-tier machinery under the Consumer
Protection act
Q. 5. Rahu Bali purchased a flat for Rs. 50 lacs and found it different from what was agreed. He
wants his money back. Suggest him the appropriate authority to file his complaint in the three-
tier machinery under the Consumer Protection act, 1986.
Q. 6. Anurag bought an electric iron form a reputed showroom of a manufacturing company but
it caused electric shock to his wife while she was using it. Anurag claimed a compensation of
Rs. 15
lakhs. Where can he file his claim?

Q. 7. Rajiv purchased a diesel car for Rs. 7 lakhs from an automobile company and found its
engine being defective. Despite many complaints
the defect was not rectified. Name the highest authority to file his complaint in the three-tier
machinery under the Consumer Protection act

Q. 8. Mukul purchased a house for Rs. 30 lakhs from a housing company and found it being
defective. Despite many complaints, the defect was not rectified. He filed a complaint in state
commission but was not satisfied with its order. Where can he appeal and within how many
days?
Q. 10. Rita wants to buy a packet of juice. As an aware customer, how can she be sure about
the quality of juice she plans to buy?

Q11. Siddharth went to a shopkeeper to buy soap. The shopkeeper forced him to buy a
particular brand of soap out of various available brands, irrespective of the willingness of
Siddharth. Which right of Siddharth, as a consumer, has been exploited?
Q. 12 Tanya purchased some household goods from a „General
store‟. After reaching home she found a face cream which she had not billed for. After checking
the date of expiry and other details, she started using it. Her face burnt due to the use of the
cream. Where should Tanya file a complaint? Justify. Under Consumer Protection Act, 1986
who can file a complaint?
Q. 13. Akhil, a consumer purchased medicines without noticing the date of expiry. He also did
not obtain the cash memo. Do you think he will be able to protect himself by the loss caused
due to expired medicine? Give reasons to support your answer.
Q. 14. Deepak purchased a book from a book-seller and got the cash memo of Rs. 400 which
he paid for the book. Later, he found that the actual price of the books is Rs. 380 but the book-
seller has put a sticker of Rs. 400 on the original price. Can Deepak recover the extra money
that he paid? What other options are available to him against book- seller?
Q. 15. Dushyant, who was a vegetarian, went to a snack bar for having French fries and later on
found out that it has non-vegetarian content. Neither the advertisement nor the packing of the
product displayed that the product has non-vegetarian content. Will Dushyant be able to claim
compensation? Which right of the consumer is violated?
Q. 16. Harsh asked for a bottle of mineral water from a shopkeeper. The maximum retail price
printed on the bottle was Rs. 20 only whereas the shopkeeper was charging Rs. 35. In spite of
many arguments the shopkeeper was not ready to sell the bottle for less than Rs. 35. Harsh
was in need of it and had no option except to buy. Identify the „Right‟ which Harsh can exercise.

Q. 17. Aman a degree holder in Entrepreneurship came to know about Piplantri Village located
in Rajasthan, where in 2006 an initiative was started, in which 111 trees are planted every time
a girl child is born. To keep termites away from the trees the villagers have planted 2.5 million
Aloe Vera plants around the trees. This has turned the village into on oasis, as the planting of
trees led to higher water levels. Aman decided to visit the village to start a business unit, for the
processing and marketing of Aloe Vera into juices, gels and other products.
However, on visiting the village Aman found that the villagers were suffering exploitation at the
hands of local merchants who were engaged in unscrupulous, exploitative trade practices like
hording and black marketing of food products and also selling unsafe, adulterated products to
the villagers. After looking at their plight instead of a business organization he decided to set up
an organization for the protection and promotion of the consumer interest of the villagers.
State the functions that the organization established by Aman will be performing. (any six
points)
Q18. Suman bought a box of cheese of a reputed brand a local shopkeeper. On opening the
box, she found a piece of stone in the cheese. She reported the matter to the shopkeeper who
forwarded her complaint to the concerned company. Within a week, the representative of the
company visited Suman‟s residence with an apology and as a replacement offered her a new
cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right with Suman exercised. (3 marks)
Q. 19. Manvendra always went to a specific shop to buy all consumable and non-consumable
goods. In this shop, a variety of products of different brands were displayed nicely and the sales
person available also gave good sales presentations if required. But this shop was quite far-off
from his residence. His friend Annant always wondered why Manvendra wastes to much time in
going to that shop whereas there were many big brand shops situated near his residence
having consumable and non-consumable goods. Annant asked Manvendra the reason of going
to the particular shop. Manvendra told that he was exercising one of his rights which he could
not exercise in nearby big brand shops. State the consumer‟s right which Manvendra had
exercised. (3 marks)
Q. 20. Reena purchased on litre of pure desi ghee from a shopkeeper. After using it, she had
doubts that it was adulterated. She sent it for a laboratory test which confirmed that the ghee
was adulterated. State any six reliefs available to Reena if she complains and the consumer
court is satisfied about the genuineness of the complaint.