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    Real-Time Main Report ALL-ACTIVE 2 PDF

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    Brahim Abidi
    This document contains a real-time report from a contact center showing key performance indicators such as the number of dialable leads, calls today, agents logged in, current calls, and agents' statuses. It lists 14 agents as logged in, with most agents shown as ready and some currently on calls or in dispositions. The report also displays overall stats like average handle time and dropped call rate as well as a breakdown of agents' time spent on different call activities.

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    Real-Time Main Report ALL-ACTIVE 2 PDF

    Uploaded by

    Brahim Abidi
    98 views1 page
    This document contains a real-time report from a contact center showing key performance indicators such as the number of dialable leads, calls today, agents logged in, current calls, and agents' statuses. It lists 14 agents as logged in, with most agents shown as ready and some currently on calls or in dispositions. The report also displays overall stats like average handle time and dropped call rate as well as a breakdown of agents' time spent on different call activities.

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    Real-Time Main Report ALL-ACTIVE 2.pdf

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    This document contains a real-time report from a contact center showing key performance indicators such as the number of dialable leads, calls today, agents logged in, current calls, and agents' statuses. It lists 14 agents as logged in, with most agents shown as ready and some currently on calls or in dispositions. The report also displays overall stats like average handle time and dropped call rate as well as a breakdown of agents' time spent on different call activities.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    98 views1 page

    Real-Time Main Report ALL-ACTIVE 2 PDF

    Uploaded by

    Brahim Abidi
    This document contains a real-time report from a contact center showing key performance indicators such as the number of dialable leads, calls today, agents logged in, current calls, and agents' statuses. It lists 14 agents as logged in, with most agents shown as ready and some currently on calls or in dispositions. The report also displays overall stats like average handle time and dropped call rate as well as a breakdown of agents' time spent on different call activities.

    Copyright:

    © All Rights Reserved
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    Reports Users Campaigns Lists Scripts Filters Inbound User Groups Remote Agents Admin

    Choose Report Display Options


    Real-Time Main Report RELOAD NOW MODIFY | SUMMARY refresh:
    9
    + VIEW MORE VIEW USER GROUP SHOW SERVER INFO HIDE WAITING CALLS SHOW IN-GROUP STATS
    SHOW PHONES SHOW CUSTPHONES
    DIAL LEVEL: 5.667 TRUNK SHORT/FILL: 0 / 0 FILTER: NONE TIME: 2022-04-08 09:12:22
    AVG DIAL
    METHOD: RATIO
    DIALABLE LEADS: 57648 CALLS TODAY: 650 3.35
    AGENTS:

    HOPPER ( 2100 / 120 DROPPED / 0.000 / 1


    DL DIFF: 2.81 STATUSES:
    LRERR, PT, PU, PR, NEW, NI, REP, PHSE, PDROP, NA, ERI, DROP, DC, B, ADC,
    min/auto ): ANSWERED:
    AB, AA, A
    LEADS IN 0.00% 83.96%
    2068 DROPPED PERCENT: DIFF: ORDER: RANDOM
    HOPPER:

    72 current active calls 72 calls ringing 0 calls waiting for agents 0 calls in IVR NO LIVE
    CHATS WAITING
    14 agents logged in 0 agents in calls 13 agents waiting 0 paused agents 0 agents in dead calls
    1 agents in dispo
    Agents Time On Calls Campaign: |ALL-ACTIVE| 2022-04-08 09:12:22
    +----------------+------------------------+-----------+----------+---------+------------+-------+------+------------------
    | STATION | USER SHOW ID INFO | SESSIONID | STATUS | MM:SS | CAMPAIGN | CALLS | HOLD | IN-GROUP
    +----------------+------------------------+-----------+----------+---------+------------+-------+------+------------------
    | SIP/2801 | c-mariem-BAYA + | 8600053 | READY | 9:42 | 55414 | 0 |
    | SIP/2807 | c-Jawher-Cais + | 8600054 | READY | 3:06 | 55414 | 0 |
    | SIP/2822 | HS2 + | 8600055 | READY | 8:40 | 55414 | 0 |
    | SIP/2821 | HS1 + | 8600056 | READY | 6:59 | 55414 | 2 |
    | SIP/2812 | m-ameni-dasilva + | 8600057 | READY | 5:24 | SMARTM | 0 |
    | SIP/2818 | bridgecom018 + | 8600051 | READY | 5:19 | SMARTM | 0 |
    | SIP/2811 | c-Namory + | 8600052 | READY | 5:22 | SMARTM | 0 |
    | SIP/2817 | c-Nadhem-david + | 8600059 | READY | 5:18 | SMARTM | 0 |
    | SIP/2808 | c-chayma-beatrice + | 8600062 | READY | 3:10 | 55414 | 1 |
    | SIP/2804 | c-chaima-dina + | 8600058 | READY | 2:30 | 55414 | 0 |
    | SIP/2802 | c-Ines-celine + | 8600064 | READY | 1:23 | 55414 | 0 |
    | SIP/2806 | m-houdhayla-beatrice + | 8600061 | READY | 0:14 | 55414 | 0 |
    | SIP/2814 | c-amal-lysa + | 8600066 | READY | 0:03 | 55414 | 1 |
    | SIP/2810 | c-sadok-chris + | 8600060 | DISPO | 0:29 | 55414 | 1 |
    +----------------+------------------------+-----------+----------+---------+------------+-------+------+------------------
    14 agents logged in on all servers
    System Load Average: 1.03 1.39 0.99 M

    - Agent chatting
    - Agent in email
    - Agent waiting for call
    - Agent waiting for call > 1 minute
    - Agent waiting for call > 5 minutes
    - Agent on call > 10 seconds
    - Agent on call > 1 minute
    - Agent on call > 5 minutes
    - Agent Paused > 10 seconds
    - Agent Paused > 1 minute
    - Agent Paused > 5 minutes
    - Agent in 3-WAY > 10 seconds
    - Agent on a dead call

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