Scribd
Upload
39 views

Capability Management Plan

The capability management plan summarizes NUR NIMIA ROZAILI's performance expectations for her role as ACCOUNT CONSULTANT MANAGER from January 1, 2015 to December 31, 2015. Her key responsibilities are to achieve renewal thresholds individually and as a team, motivate individual performance, provide sales coaching, and resolve escalated issues. Areas for training and development include motivational and coaching skills. Strengths include familiarity with systems and relationships, while weaknesses include lacking Excel and coaching skills and being too tolerant of productivity. Both employee and evaluator signed acknowledging the plan.

Uploaded by

Gianna Raphael Lim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
39 views

Capability Management Plan

The capability management plan summarizes NUR NIMIA ROZAILI's performance expectations for her role as ACCOUNT CONSULTANT MANAGER from January 1, 2015 to December 31, 2015. Her key responsibilities are to achieve renewal thresholds individually and as a team, motivate individual performance, provide sales coaching, and resolve escalated issues. Areas for training and development include motivational and coaching skills. Strengths include familiarity with systems and relationships, while weaknesses include lacking Excel and coaching skills and being too tolerant of productivity. Both employee and evaluator signed acknowledging the plan.

Uploaded by

Gianna Raphael Lim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Capability Management Plan

Position Description Reviewed? Position Description Updated? Performance Period


Yes No Yes No From 01/07/2015 To 12/31/2015
Purpose of Plan and Review
Annual Trial Service Probationary Transitional Other (specify)      
Employee Last Name Employee Code Job Title
NUR NIMIA ROZAILI MY60026 ACCOUNT CONSULTANT
MANAGER
Department Evaluator’s Name Date
AGENCY SALES - TELESALES RYAN THONG + HR 23/7/2015
Position Linkage With Company Mission and Strategic Plan
What is the Company’s mission and how do the duties and responsibilities of this position link or contribute to the
achievement of the mission goals, and objectives of the organization? Provide brief summary.
1) MY KPIs - Cash Income / Revenue / Net Paid Agent Growth / Net New Project Listings Growth /
Content & Partner Traffic
2) Telesales team – to contribute for the Agent No, Listing No and Revenue thru renewal business
Part 1: Performance Expectations
Based on the position’s major responsibilities, outline the key results and competencies expected of the employee during
this performance period. Limit the list to those that are key. Check with your Human Resources office regarding any special
instructions around determining what competencies to use.
Key Results
What are the most important objectives, outcomes, and/or special assignments to accomplish in order to be successful
during this time period?
1) Achieve individual and team renewal threshold
Key Competencies
What are the most important knowledge, skills, abilities, and behaviors that the employee should demonstrate in order to be
successful?
1) Motivate and mentor individual telesales performance
2) Provide sales coaching to team
3) Resolve escalated issues skill
Part 2: Training & Development Needs/Opportunities
What training and development needs and opportunities should the employee focus on during this performance period?
Motivational + Coaching Skill
Part 3: Organizational Support (Optional)
Part 3 is optional and to be completed only by the employee, at the beginning of the performance period.
What suggestions do you have as to how your supervisor, co-workers, and/or agency management can better support you
in your present job and future career goals?
1) Product Knowledge in terms of every single highlight of PGMY and this can be used as a very useful tool
to convince agents when they compare PG with Iprop
2) Microsoft Excel Training
3) Business Writing

Part 4: Strengths and Weaknesses


Strengths:
1) Familiar with existing system (Netsuite) and ROE
2) Met deadline
3) Good rapport with team member

Weaknesses:
1) Lack of Microsoft Excel skill
2) Lack of coaching skill
3) Over tolerance in terms of team productivity

Acknowledgement

Date Evaluator’s Signature:


23/7/2015 Ryan Thong

23/7/2015 Human Resources - Crystals

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy