FM Floor Manager

TRAINEE

Name & Surname Duaa Alowi

Employee Number 113811 Store Zara Yasmin Dept. Woman

EVALUATOR

Name & Surname Meznah Al Maiman Name & Surname Mounia Zakhnouf
Position Zara Woman Area Manager Position Zara Brand Manager
Instruction to fill the appraisal form

Give a score to each skill block or task block. Do not score each specific Subskill or Subtask. Check the box that requires
further development and include them in the action plan you will do at the end of this appraisal session.

Skills Tasks
Appraisal Levels: Appraisal Levels:

A: Exceeds the company standard required for that 1- It cannot be appraised

skill B: Reaches the company standard required for 2- Cannot do it
that skill C: Needs to improve 3- Can do it with help
4- Can do it without help but needs to
improve
5- Excels the standard and can teach it

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Remember!! 4
STEPS

B.V.
HAVING TRANSPARENT, FOCUSING ON HAVING THE DEFINING A
OBJECTIVE THE PERSON CORRECT PERSONAL
COMMUNICATION ATTITUDE ACTION PLAN

Gather specific Ask questions and listen Recognise (the effort, Specify what to change,
info, performance to the answers. the results, both?), take what to reinforce and what
details. Get to know their the chance to motivate to maintain, step by step.
perception regarding their the person. The evaluation is oriented
performance. to the future, not to the
past..
performance
details

REMEMBER

This appraisal form is a training tool.

For a good result, conclude the appraisal with an Action
Plan covering the areas that need further development.

For the Action Plan, use the Goal Setting Template with
the SMART framework.
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Skill
s 1. Drive for results. Focus on sales and KPIs B
Goal orientated: is orientated to carry a good job and Use initiative (I identify opportunities and threats
achieve or even exceed goals and provide solutions in line with the goal at
Introduce changes in order to improve results hand or the needs of the business)
Ability to handle pressure and react quickly

2. Organise. Towards efficient time management B

Organise and manage my time effectively (I Always reorganizes tasks according to the circum-
prioritise tasks effectively and identify if tasks may stances and information available
be delegated or postponed in order to achieve the Forsee problems and develop a forward plan (I can
goal) see the and create plans /
Has a clear understanding of everything that has to be provide solutions in both a preventive & reactive
done and the priorities within his/her role manner)

3. Delegate. Task, person, follow-up

B
What needs to be delegated: Define the task or How: Explain, train and motivate the person. Moni-
responsibility tor and provide feedback
Who should do the task: Seek the right person for
the task based on their skills, attitude and
motiva- tion

4. Communicate. Lead the conversation: questioning, active listening, reply

B

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Maintain strong communication with the manage- Manage the other reactions and readapt
ment and store teams guaranteeing that every- what is communicated
body is informed about personnesl, product and Communicate in a structured way in order to
procedure updates achieve the goals
Is aware of what he/she communicates

B.V.
5. Motivate. Involve, create commitment B
Display self-motivation and a positive attitude
Able to establish how to measure results for
selfmotivation and use self-motivation to
impact others positively

6. Give Feedback. Timely, constructive, feedforward C

When training and working with others, Transmit a
clear and constructive message, observe the
other reaction and focus together on
the next step (feedforward)

7. Out of the box. Find different ways to succeed C

Is nonconformist, seeks continous improvement Push for

change
Question everything (without going overboard)
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Tasks
PRODUCT

MERCHANDISING 4
Ensures standards are maintained during the day and at closings

COMMERCIAL 3
Is aware of the daily and monthly budgets to meet and exceed them
Understand the significance and importance of best sellers and is able to put in place following commercial strategy
Show awareness of who the competitors are for the company and my store, what makes us different from them,
aswell as things we have in common. Bring ideas from them, communicating these findings with managers and
staff members, and understand how competitors affect our business when taking commercial decisions.

SPECIAL DAYS 3
Prepare Special Days following the guidelines of the department manager and collaborating with the operational
andcommercial teams
React to any issues on the special day putting solutions in place

CUSTOMER SERVICE 4
Ensures a highl level of customer service is offered in the store and that the 6 minimum of customer service are
followed
To support customer service with product knowledge and awareness of the following:
- New arrivals
- Replenishment of best sellers

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- Offering alternatives
Deal correctly with customer issues as they arise and refer to the senior management when necessary
Monitor and support customer service action plans

OPERATIONS

B.V.
3
STOCK & STOCKROOM MANAGEMENT

Understand how the stockroom is organised, organise stock according to families and styles quickly and
accurately, can process overstock and understand what to do with faulties
3
PROCESSES

Ensure that store processess are coordinated in order to guarantee the best replenishment, standards and
imagepossible
Ensure a good organization of the fitting room to provide the best customer service and dispatch of tried items
3
SECURITY & LOSS PREVENTION

Make daily plans that ensure the best possible coverage of problematic areas such as fitting rooms or store
entrance

PEOPLE

STAFF ORGANIZATION 3
Put together effective daily plans taking into account business needs, customer service, store image standards,
skills ofyour team, priorities and always covering:
- Shopfloor
- Fitting room
- Cash desk
Guarantees that employees change between different tasks in order to keep a good work balance
Managing and motivating the team to increase sales and ensure efficiency

EMPLOYEE RELATIONS 3
Promote routines and habits that guarantee a healthy work environment
FM

TRAINING & DEVELOPMENT 3

Train & develop the store team using the welcoming routine and transmitting best practices for zoning and fitting
roomorganization.
Communicate clear expectations to individuals and the team using a clear communication and open body language
Plan and hold regular review/feedback sessions with team members
Participate in performance management of sales sassistants (annual reviews, sickness/absence, lateness,
returns towork,etc)
Identify underperformance issues and take any necessary actions including a plan for support, informal/formal
capability

3
RETENTION & ENGAGEMENT

Leads and keeps a high level of motivation within the department

3
HEALTH & SAFETY

Actively promotes healthy and safe working routines to the rest of the team, following company guidelines and
reporting any major deviations to the management of the store
Is aware of the risks employees and customers are exposed to and to be aware of the safe work practices and
com-pany procedures to overcome them

Copyright © 2016 ITX Merken

B.V.

Floor Manager Signature Evaluator 1 Signature Evaluator 2 Signature

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