SUPPLIER QUALITY MANUAL

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FOREWORD

Customer satisfaction is at the center of OKAYA 5 AXES and the Supplier Integration and Total Quality
AXES
are the two pillars promoted by OKAYA to ensure excellence in product develo
p ment and operations

Supplier Quality continuous improvement towards excellence is mandatory to achieve our common
objective of sustainable and able growth.
profit

This Supplier Quality Manual sets out OKAYA policy and procedures to support our supplier partners in
Their quest for EXCELLENCE fromhe selection and nomination to the ment of development and
t production. manage

Strict enforcement of the policies and procedures included in this mandatory condition to the
manual is a relationship between OKAYA and its Suppliers partners.

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CONTENTS
I -ADVANCED QUALITY PLANNING for Product & Process (APQP) 4
I.1 APQP Procedure 5
I.2 APQP Stage 0 – Supplier pre selection 8
I.3 APQP Stage 1 – Supplier selection 9
I.4 APQP Stage 2 – Supplier nomination 10
I.5 APQP Stage 3 – Design validation 10
I.6 APQP Stage 4 – Process validation 12
I.7 APQP Stage 5 – Initial sample validation 15
I.8 APQP Stage 6 – Start Of Production & probationary period 16
I.9 APQP Stage 7 – Product Quality Assurance management 17

II -CONTINUOUS QUALITY IMPROVEMENT 19

II.1 Incident processing 20
II.2 Quality and Logistic performance indicators 23
II.3 Systemic Recovery Plan 25
II.4 Supplier development & follow-up 26
II.5 Product & Process Change Management 30
II.6 Audits & Audit schedule 31

III -END OF MASS PRODUCTION LIFE MANAGEMENT (EMPL) 32

III.1 Evaluation of potential changes 32
III.2 Supplier self-process-assessment 32

IV- SUPPLIER QUALITY POLICY 33

V- ACRONYMS 34

VI- APPENDIX LIST 36

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I -ADVANCED QUALITY PLANNING for Product & Process (APQP)

Advanced Quality Planning for product and process is a structured method of defining and establishing the
necessary steps, which supplements supplier quality policy and rules implemented to ensure that a
component will comply with OKAYA requirements.

The OKAYA APQP is attached in the Appendix 1 (all mentioned appendix are part of the Supplier Quality
Manual).

OKAYA APQP shall apply to all OKAYA suppliers listed here below:

Category of
Definition
supplier

Design components which will be fit for OKAYA project specific purposes and will meet
Designer OKAYA specifications. The supplier-designer is responsible for the definition and as the case
may be responsible for the supply of the components.

Manufacturer Produces or delivers a specific or standard a component designed or selected by

OKAYA

In a continuous improvement approach, OKAYA reserves the right to adapt the AQPpp in function of the
technologies.

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I.1 APQP Procedure

The Advance Quality Planning procedure is a process which supplements supplier quality policy and rules
and aims at conducting a thorough validation of the design – product and process, in order to ensure that the
supplier will be in a position to deliver, as of the Start Of Production, the expected level of quality in line with
OKAYA requirements.

The Advance Quality Planning procedure includes 7 stages (excluding the stage 0 consisting in the supplier
pre- selection). These stages apply to all customer application projects and to components already used in
production (product process changes).

These 7 stages are followed-up in the Supplier Relationship Management (SRM) Portal
(https://suppliers.OKAYA.com/suppliers/) in the section called PQA module within scenarios adapted to each case.

The OKAYA buyer will select the supplier representative to take in charge the PQA Process initiated in the
Portal. From this moment the supplier is required to fulfil the corresponding actions on the deliverables of
each of the 7 stages.

Concerning car-maker application projects, the 7 stages are integrated into the milestones of the OKAYA project
development process and are planned as shown below:

The Appendix 1 describes a summary of the deliverables according to the category of component.

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The APQP is divided in 2 categories:

 First category - Non OKAYA Specific Component : dedicated to validation of standard components
and catalogue components – as defined in the matrix below (OKAYA will accept ISO 9000
certification):

Type of component Situation

Raw materials Raw (steel, additives, plastic granulates, etc.) and standards

Electronic components (excluding

Components not considered critical
critical components)
Catalogue
sold by a supplier site
Other components
Catalogue
sold by a distributor (retailer)

Packaging Safeguard product integrity (impacts, scratches, bad weather, etc.)

 Second category - OKAYA Specific Component : dedicated to validation of components that are
specifically developed to satisfy OKAYA needs – as defined in the matrix below:

Type of component Situation

Raw (steel, additives, plastic granulates, etc.) / OKAYA Specifications

Raw materials
Processed (semi-machined: cast components, tubes, etc)

Safety / regulatory components Non catalogue

Electronic or Non Electronic
Specific components sold by a supplier site
Non catalogue
Critical* standard components Electronic or Non Electronic
sold by a sub supplier of the supplier site
* Critical component = Catalogue
component with at least one Electronic or Non Electronic
safety or regulatory characteristic sold by a supplier site
Non catalogue
Other components
sold by a supplier site

Packaging Following OKAYA specifications and delivered to the customer

► Specific Case - Component belonging to a Technology Family

A Technology Family is a set of components manufactured for OKAYA by the same supplier site achieving
the same technical function, and which rigorously follow the same flow using same specific tooling. The list of
components belonging to a Technology Family shall be provided by supplier to OKAYA for validation.

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► Specific Case – Any component delivered as Pass-thru

Any component delivered as Pass-thru will be managed as a OKAYA specific component and therefore shall
follow the OKAYA Specific Component APQP category.

► Specific Case - Safety / regulatory components

For all Safety / Regulatory components, purchasing from distributors is prohibited.

► Specific Case - Other components

For components manufactured by a sub supplier of the OKAYA supplier, the APQP approach has to be
deployed by the OKAYA supplier, unless otherwise specified.

► Specific Case – Standard components requiring a specific validation

These components will follow the OKAYA Specific Component APQP category.

The following pages are describing the content and the specificity of each APQP stage.
The list of deliverables of APQP is detailed in Appendix 1.

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I.2 APQP Stage 0 – Supplier pre selection

The purpose of this stage is to validate that the performance of a potential supplier complies with OKAYA
expectations.

Supplier must:
 guarantee the reliability of processes and keep records
 have a process of continuous improvement
 have a process to continuously capture what has been learned

It is based on:
 a clearly defined quality policy
 an organization capable of assuring quality at all stages of the component life, in line with OKAYA
project development phases
 the willingness to work with OKAYA in a spirit of partnership and continuous improvement and
problem solving attitude

► Assessment of potential suppliers

A Supplier intending to be part of OKAYA panel has to meet the following conditions for each and
every new supplier, for any new production site of a supplier already belonging to OKAYA panel or for
a Supplier intending to deliver components for a different segment than previously validated by
OKAYA.

 ISO TS 16949 certification obtained through a certification office, with a valid date.

 EVAL assessment conducted by OKAYA according to the EVAL procedure with a score of at least 80%,
and with each of the mandatory questions qualified.

The purpose of the EVAL is to identify all process management related risks at the potential supplier,
along a supplier shopfloor evaluation (of its current processes) – this assessment will be conducted
by Group Purchasing and SQA Segment representatives.

EVAL is dedicated to assess new suppliers. EVAL assessment is not scheduled periodically with all
OKAYA panel suppliers. There are other programs (RSQ, SD&P, YIS) assessing current suppliers.

 Commodity Check List assessment conducted by OKAYA SQA – performed for each and every new
supplier as well as current suppliers intended to deliver components for segment not previously
assessed – with a minimum score of 80% and all Critical Questions conform (CQ) . Any supplier rated
below will be requested to submit an action plan (with responsible & due date) to achieve a full
compliance with the requirements checklist.

 The signature of the OKAYA Generic Requirements File (Appendix 2.1)

►► For each project and each component to be purchased, OKAYA Purchasing will define the list of
approved suppliers which will receive the RFQ for such business.

Output of the stage

List of relevant suppliers to send a Request for Quotation (RFQ

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I.3 APQP Stage 1 – Supplier Selection

The purpose of this stage is to define the OKAYA requirements that shall be addressed to the supplier.

► Definition of OKAYA requirements

OKAYA requirements and specifications specific to the parts, components, systems or material purchased are
detailed in the Specific OKAYA Requirement File (S-VRF) and includes:

 the product specifications: set of functional, technical and general released specifications and
drawings including the SPPC (SPECIAL PRODUCT and PROCESS CHARACTERISTICS)
 the applicable Commodity Check List (CCL)
 the quality and logistics requirements
 Standard Control Plan when applicable

Output of the stage

Defined Specific OKAYA Requirement File

Based on this released Specific OKAYA Requirements File, request for quotation are sent out and recovered from
Suppliers using OKAYA Purchasing Management tool (PuMa).

Supplier Design review maybe organized by OKAYA Buyer and chaired by OKAYA R&D to clarify technical
requirements or take into account possible Supplier improvement suggestions.

Following the above Supplier Design Review, S-VRF shall be updated and released to each Supplier
participating to the RFQ

OKAYA can possibly use auction process to make final Supplier Selection.

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I.4 APQP Stage 2 – Supplier Nomination

OKAYA Sourcing Committee will then:

 compare pre-selected supplier’s performance and answers vs. the latest released version of S-VRF,
including CCL and preliminary design review
 review quality of the answers, dates and robustness of the quotation received
 analyze strengths and weaknesses of the suppliers
 select the supplier representing the best

choice As soon as supplier selection is decided by

OKAYA

►► SVRF has to be agreed and signed by supplier, with SPPCs, and CCLs’ self audit included.
►► THEN and ONLY THEN the Nomination Letter can be sent to the selected supplier

Output of the stage

Specific OKAYA Requirement File signed by Supplier Nomination

I.5 APQP Stage 3 – Design validation

Purpose of this stage is to ensure that product and process quality requirements are met before launching the
tool.

Design Validation Review:

Suppliers are responsible to conduct the Design Review with OKAYA following the OKAYA standards (Design Review
Checklist -Supplier, attached in Appendix 13) to ensure the robustness of the Design with regards to the Supplier
manufacturing constraints, the OKAYA & Customer interfaces, Customer specifications and SPPC requirements.

► FMEA study – Special Product Process Characteristic (SPPC) management

Supplier will have to follow the SPPC rules for FMEA (design and process) according to Appendix 3.

For each Special Product Process Characteristic (SPPC) identified after FMEA review, the supplier will have to
implement the relevant control according to the above referenced rule.
The supplier will have to list both:

 Customer SPPC characteristics: either customer interfaces or characteristics impacting OKAYA or / and
OEM assembly – visual aspect – product performance and / or reliability (the aim is to ensure
common understanding between Supplier and OKAYA)

 Internal SPPC characteristics: fundamental supplier product characteristics that could impact supplier
manufacturing process and / or non respect of supplier internal standards

►► This list will be approved and signed by OKAYA

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► Design validation results:

The supplier will conduct the design validation on prototypes.

The validation results compliant with the approved plan will be reviewed and signed at least by the:

 quality representative of the supplier

 engineering representative of the supplier
 project coordinator of the supplier
 OKAYA R&D

► Validation plan:
The validation plan template to be used by the supplier is attached in Appendix 4. The validation plan is
completed with the supplier on the basis of:

 the VRF requirement

 the DFMEA analysis (in case of Designer Supplier)
 the lessons learned.

This validation plan will list all the testing required:

 to validate the component along the stage 3 and ensure the validation of the design.
 on the initial samples collected during the Full Day Production Run and approved by OKAYA, in
order to validate the process impacts on the product.

This validation plan will be reviewed and signed at least by the:

 quality representative of the supplier

 engineering representative of the supplier
 project coordinator of the supplier
 OKAYA R&D

Once these documents have been examined and approved by OKAYA, the supplier undertakes to comply with
them. Any proposal for modifying or improving the product or process, including proposal related to transfer of
production or move or relocation of the production equipments, must be approved by OKAYA on the basis of
the documents modified by the Supplier respecting the Product and Process modification section of the
present manual.

Output of the stage

Specific OKAYA Requirements File updated and signed by supplier V

Upon validation of End of Stage 3 validation sheet by supplier and OKAYA, the supplier shall be authorized
to kick-off tooling.

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I.6 APQP Stage 4 – Process validation

The purpose of this stage is to ensure that the process developed by supplier is capable to produce the
defined components in compliance with OKAYA requirements, that the targets are defined for the Full
Production Day, and consequently to demonstrate the following:

 run at rate : proving that all committed volumes for OKAYA and other customers can be met on
shared equipments at all operations of the process
 capability of the process
 validation of the product / processes of sub-suppliers (Tier N management fulfilled)
 build correct product in accordance with OKAYA approved work instructions and control plan.

► Off tool: the component produced out of the off tool has to be evaluated and approved by OKAYA in terms
of dimensional and assembling. If the component is approved at this stage of the project phase, it is not a
final approval of the component: the final approval will be given after Initial Samples submission (in stage 5),
out of the Full Day Production Run in serial conditions.

► Preparation of OKAYA FDPR at supplier plant:

The supplier is required to perform a preliminary Full Day Production Run (Appendix 5)

The FDPR readiness matrix (Appendix 6) shall be used and the supplier will need to fully comply with the
requirements in order to schedule the Full Day Production Run performed by OKAYA Team.

► Preparation of OKAYA process audit at supplier plant:

The supplier is required to perform a self process audit evaluation based on the OKAYA standard (OKAYA
procedure - SQ 2102 and Appendix 7 of this manual) and CCLs self-audit prior to OKAYA official audit.

The self process audit should be achieved with a score of 80% without any critical CAR (Corrective Action
Request) and CCL approved prior requesting OKAYA SQA Engineer to attend to the Process Audit.

► OKAYA FDPR & process audit at supplier plant:

The audit is valid only if the process audited is the one that will be used in mass production (equipment and
conditions):

 the duration must be sufficient to assess the stability of the process (minimum 3 hours of production
and 300 components) – However depending on the nature of the component OKAYA reserve the
right to require the supplier to run longer and more components than here referred.
 the FPDR must include one or several changeover of version (include change of production shift)
 for non audited shift(s), supplier will have to provide training reports and evidence of compliance at
run at rate target.

Following the full day production run, the following reports must be issued:

 full production day report (Appendix 5): conditions, quantities produced and rejected, analysis of
defects, speed of the production line, Total Line Reject to be calculated (Appendix 8), with
decision accepted or refused
 process audit report (OKAYA procedure - SQ 2102 and Appendix 7 of this manual) including
capabilities (Cmk ≥2, Cpk >1.67, target Ppk≥2) if requested.

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►► Each SPPC will require a capability study performed according to Appendix

9. The results will lead to:

 Confirmation of a statistically Normal distribution of the product / process parameters and Ppk
results above 2 (Ppk: preliminary capability study calculated on components from the FDPR) or
Cpk results above 1.67 (Cpk: capability study calculated on components when in serial
production). Then process must be monitored through SPC when in production.

 In case capability is not demonstrated, supplier to implement a Poka Yoke, 100% automatic
control… in order to put characteristics under control to meet specification.

 OKAYA SQA Engineer will check on supplier site that the control plan:
o integrates the countermeasures listed in the PFMEA
o is respected on the shop floor, including Reinforced Control Plan.

►► Attitude to be observed along the FDPR:

Supplier is expected to have a method to track issues encountered along the FDPR and a method to
react to problems – Quick Response Quality Control.
This method will be challenged by OKAYA SQA Engineer for any issues encountered.

It is expected that this method of tracking and reacting to issues will be also applied while in serial
production.

►► The process is qualified by OKAYA if the FDPR is accepted, and audit results are satisfactory
(“Process Audit” procedure ref. 2102). Otherwise, the supplier must draw-up an action plan and a
follow-up audit will be performed by OKAYA.

►► Case of rejection of a FDPR by OKAYA:

An action plan will be submitted by the supplier on each opened CAR (Corrective Action
Request).OKAYA SQA Engineer will conduct a new FDPR after release of each supplier CAR.

Action plan must be implemented within 10 days and must be sponsored by the Top Management of
the supplier.

►► Traceability:
Supplier must have a traceability system to trace back any component to the original batch of material
(raw material / primary components) used.
Along the process audit, OKAYA SQA Engineer will verify the supplier system to control traceability and
the respect of the product coding.

►► Contingency Plan:
Suppliers shall develop a contingency plan (ISO/TS 16949 – 6.3.2) for potential catastrophes disrupting
product flow to OKAYA, and advise OKAYA at the earliest in the event of an actual disaster.

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In an actual catastrophe, suppliers shall provide OKAYA access to OKAYA’s tools and/or their replacements,
Contingency Plan shall contain as a minimum the following items:
 Information system; breakdown problems, partial or total destruction, natural damage, central data
system, CAO, productions system, etc.
 Supplying system: supplier delivery orders management, raw material stock management, supplier delivery
failure (strike, disaster…), external supply quality failure, transport failure (strike, accident, ….)

► Initial samples and OKAYA FDPR

Initial samples must be taken during the validated full day production run and delivered in serial production
packaging together with full documentation as specified in the Specific OKAYA Requirement File.
At least 5 initial samples must be kept at the supplier for the entire life of the component plus ten years, and
must be accessible by the supplier and OKAYA at any time (as written in GVRF).

In the case of several processes at the supplier (e.g.: several cavities inside a plastic injection tool) – the supplier
is requested to keep 5 initial samples per process and have them properly saved and identified.

► OKAYA validation on Initial Samples:

OKAYA will perform a production trial along with the OKAYA FDPR approved initial samples in order to measure
the conformance of the supplier components in the OKAYA manufacturing process.
The validation results, in compliance with the approved validation plan defined during stage 3, will be reviewed
and signed at least by the:

 quality representative of the supplier

 engineering representative of the supplier
 project coordinator of the supplier
 OKAYA Quality PTM
 OKAYA R&D PTM
 OKAYA SQA Engineer

►► The supplier validation plan is considered completely executed when OKAYA have completed their share
of the validation respectively of the OKAYA product and of the vehicle utilizing a component supplied by
OKAYA supplier.
►► Therefore the supplier validation is deemed to be successful when OKAYA and OKAYA customer
have passed their share of the validation respectively of the OKAYA product.

► Process audit frequency

While in production, periodic audits of the process must be performed by the supplier at the intervals defined in
the Control Plan.

Audit reports and corrective action plans are requested to be submitted to OKAYA at least once per year in
the scope of the Yearly Initial Samples approach.
To ensure continuous validity of the process audit, OKAYA reserves the right to perform process audits every
2 years and to carry out new audits whenever OKAYA consider the need.

Output of the stage

Process Audit validated by OKAYA FDPR validated by OKAYA

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I.7 APQP Stage 5 – Initial sample validation

The purpose of Supplier Initial Samples (IS) validation is (i) to check that the component (performance,
characteristics, reliability, capability, etc) comply with OKAYA requirements and (ii) that the process developed by
supplier is capable to produce the defined components in compliance with OKAYA requirements.

Mass production components must be in compliance with Initial Samples approved by OKAYA: no change on product,
process or packaging.

Master samples and initial samples file will be archived at the supplier plant during 10 years after the end of
lifetime of the manufactured product.
They will be used as reference for comparison on the YIS report

► Condition of initial sample acceptance

Initial sample report is validated by OKAYA team (SQA – R&D – Project Quality) if at least the items listed below
are approved:

 Process audit (including Reinforced Control Plan) and CCL, – validated by OKAYA
 Full Day Production Run validation – validated by OKAYA
 Dimensional report
 SPPC Characteristics capability
 Raw material Conformity
 Test on OKAYA production Line to confirm no assembly issue on OKAYA line
 Functional tests
 Packaging validation
 Report on subjective requirements (appearance – aspect – Buzz Squeak and Rattle noise) if applicable
 IMDS Database data entry completed

If all the initial sample deliverables have been qualified, OKAYA SQA will release the ISR signed (Appendix
10 Initial Sample Report – ISR).
The initial sample approval decision will be communicated to the supplier by sending the OKAYA approved ISR.

Output of the stage Initial Sample Report (ISR) validated

In the case of IS not validated a deviation must be required to deliver components. The supplier will remain
responsible of the quality of the components delivered and will submit the request to OKAYA through the
Deviation module in SRM (see Appendix 14 as reference for content expectation).

In the case that Supplier is requested to deliver components and the Initial Samples were not accepted due
to a Process Audit not qualified, in addition to the deviation, a Control Shipment Level - CSL process has to
be implemented with same conditions than a Probationary Period of Stage 6 not validated (see Stage 6).

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I.8 APQP Stage 6 – Start Of Production & Probationary Period

As soon as the Initial Samples have been accepted by OKAYA, the supplier is allowed to deliver components
to OKAYA according to the needs and to the logistic protocol as well as to the requirements of this chapter.
This is the serial production phase.

The supplier is fully responsible to deliver according the specifications and in line with the accepted ISR.

► Probationary period
In order to validate the effectiveness of control plan, OKAYA requires in this stage the implementation of a
Ramp Up Control Shipment Level (RUCSL). This additional control has to be done according to the following
conditions:

 Control of the characteristics of Control Plan (which must include SPPC):

- The controls have to be done with equivalent means used on the line and a Sample Size agreed with
OKAYA
- 100% control of SPPC which are not in Green Status (this means that the Control Plan has to include a
specific method with a frequency of 100% for the SPPCs which don’t have an automatic 100% control,
Poka Yoke or SPC with Cpk <1.67)
- Audit of characteristics where the 100 % control is integrated in the line and do not need to be duplicated
 Implemented Off Line, after final control and conditioning and before packaging
The zone has to be close to the line and must be designed to avoid creation of defects due to identification,
handling and transport and must include QRAP Board for immediate reaction.
 Done by a certified operator
Certified = training validated for application of Operation (start of CSL, knowledge of workflow and control
Instruction, handling, packaging, labelling,..…) and Quality Basics (Identification of parts, Records,
Isolation, Problem Solving, …)
 Starting with Supplier Start of Production until two months after OKAYA Customer SOP and after
validating the effectiveness of Process Control Plan which is confirmed by meeting the exit criteria

The exit criteria to finalize the Probationary period are:

 Zero bad parts detected during a minimum of two consecutive months within the Ramp Up CSL period,
 All corrective actions resulting from bad parts detected during Ramp Up CSL were implemented and
validated by OKAYA SQA,
 No quality incident
 All SPPCs in Green status
 TLR (Total Line Rejects) performance decreasing during the last 3 months

►► If the exit criteria are not achieved after OKAYA Customer SOP + 2 months, the Ramp up CSL is
renewed for one month.

►► If the exit criteria are not achieved within OKAYA Customer SOP + 3 months, a Control Shipment
Level 2 (CSL2) activity must be implemented without time limit.
This activity will be handled by a sorting company contracted by the supplier and approved by OKAYA.

Output of the stage

Product Quality Assurance Status granted

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I.9 APQP Stage 7 – Product Quality Assurance management

When a component is granted the Product Quality Assurance (PQA) status, the component is no longer
subjected to a probationary control period.

PQA Management Flow purpose is to ensure that supplier fulfils OKAYA requirements and supplies quality-secured
purchased components along all the production period.

Any delivery of parts without respecting the requirements agreed must be formalized by requesting a
deviation. The supplier will remain responsible of the quality of the components delivered and will submit the
request to OKAYA through the Deviation module in SRM (see Appendix 14 as reference for content
expectation).

Initial Samples are re-validated on a yearly basis and shall be presented by the supplier to the OKAYA Site at
least 1 month prior the anniversary date of Initial Samples approval (the year before).
The deliverables requested by OKAYA for the Yearly re-qualification of the initial samples are outlined in the
stage 7 of the APQP matrix attached in the Appendix 1 section.

OKAYA will request the submission of a report with existing data of current production, including:

 allcharacteristics of the control plan

 capability of each SPPC (in accordance with the control plan) (number of components measured –
frequency).
 raw material report
 Subjective requirements
 Process Audit

Supplier representative will take a particular care that:

 All materials used to produce this part respect the BRDS requirements of OKAYA
 The part has not undergone any product or process changes since the last Initial Sample Submission
without the written approval of OKAYA
 The Sub Suppliers - manufacturing constituents of this part - have not performed any product or
process changes without Supplier's validation and OKAYA written approval

In case of a non conformity situation of the items mentioned above, the supplier will request a deviation to
OKAYA and must developed an action plan to come back to conformity.

Upon request, the supplier must provide OKAYA with the results of inspections carried out for each batch
delivered in line with the requirements of the APQP (Appendix 11 PQA Management Flow).

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OKAYA has defined 2 different Product Quality Assurance Management flows:

 OKAYA non specific component workflow: for components such as raw materials / catalogue
components / standard electronic components / non specific packaging as defined in the APQP
definition section of the present manual.
 OKAYA Specific component workflow: for components falling in the definition of the APQP definition
section of the present manual.

In addition, for Pass-Thru logistic flow (components delivered directly to OKAYA Customer), specific
actions has to be implemented as per OKAYA request.

All PQA component deliveries must be identified with a PQA label on each container box.
Upon request, the supplier shall inform OKAYA of the results of the inspections carried out for each batch
delivered in line with the requirements of the PQA management flow.

►► Case of PQA status suspension

Supplier PQA status follows the rules defined in the Product Quality Assurance Management Flow
(Appendix 11). After analysis of the causes, loss of PQA is confirmed for the component involved if a
specific process and/or design is found to be at fault.

In all cases, OKAYA will give the supplier written notification of the date for resumption of PQA status
after the problem has been solved.

When PQA status is lost – the supplier must take off PQA identification and when applicable identify
with a label on each box and container, the level of control shipment (1 or 2) requested (Appendix 11
PQA Management Flow).

If the conditions agreed to remove the PQA suspension are achieved, the PQA status is recovered.
OKAYA SQA authorize the Supplier to re identify boxes with the PQA label

►► Case of a product or process modification or transfer of a supplier production line (see Chapter
II.5) – the PQA status is therefore lost and the PQA status will need to be re-granted going through
the stages 2 to 6 of the APQP

Output of the stage PQA Status maintained

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II -CONTINUOUS QUALITY IMPROVEMENT

This chapter will focus on:

 the incident processing

 the quality performance indicators
 the supplier Quality Improvement Plan
 the supplier development and follow up
 the product and process change management rules to be respected by the supplier
 the audits and audit schedule.

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II.1 Incident processing

Supplier undertakes to use for incident treatment exclusively the PDCA / FTA methodology and answer
through the IMS (Incident Management System) Module of SRM Portal
(https://suppliers.OKAYA.com/suppliers).

► Definition of Quality incidents

Category Definition Example

Any line, end of line reject at the customer or any reject

Non conformity on a
occurring “in the field” that is caused by a non conformity on a
CP1 component under
component delivered by a supplier without Initial Samples
development is detected by
validated and with
the car maker
Deviation Request approved is recorded as a CP1 incident
Any component rejected on OKAYA production line that is caused Non conformity on a
by a non conformity on a component delivered by a supplier component under
CP2
without Initial Samples validated and with Deviation Request development is detected by
approved is OKAYA Project team or in
recorded as a CP2 incident. OKAYA Process
Any line or end of line reject at the customer or customer
complaint that is caused by a component delivered by a
Car makers line or end of line
supplier is recorded as a C1 incident.
C1 rejects (C1).
Any reject occurring “in the field” that is caused by a non
Warranty return (C1WR).
conformity on a component delivered by a supplier is recorded
as a C1WR
incident
OKAYA end-of-line rejects.
Sorting, rework, and line
Any single component rejected from OKAYA plant that is caused by
C2 disruption.
a component delivered by a supplier is recorded as a C2
Non-conformance identified in
incident
the manufacturing process.
OKAYA or Customer parts
rejected and linked with a
Perturbations in OKAYA plant that are caused by a
suspected component
suspected component delivered by a supplier is recorded
CA delivered by a supplier.
as a CA incident. Based on analysis, this Alert should be
Root cause and responsibility
transformed either in C1/C1WR/C2/CP1/CP2 or cancelled
need to be determined
between
Customer, OKAYA & Supplier

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►► Recurrent incident:
►►► CP1, CP2, C1 or C2: a recurrent incident is the same failure mode and the same
suspected or identified root cause coming from parts belonging to a batch produced after
implementation of the corrective actions of a previous incident.
►►► C1WR recurrent incident: occurs on the same component number, the same failure
mode, and the same suspected or identified root cause and for which production date is after
implementation of the corrective actions.

► Definition of Logistic incidents

Location of the logistic perturbation

Category Definition
and example of incidents
The logistic incident affects the
Customer Service Rate impacted due to shortage of part deliveries
L1 OKAYA external customers or
leading to have a risk of line customer shutdown
end users

The logistic incident affects Production line shutdown at OKAYA due to shortage of
L2
the OKAYA production lines part deliveries
Perturbation detected at OKAYA receiving:

 Parts received at OKAYA plant are not compliant with

The logistic incident affects the supplier’s promise, according to the OKAYA Pick-Up
Incoming Logistics Order (VRO: Visual ReOrder)
L3
(Receiving/Warehouse)  No respect of delivery window.
organization  Errors on delivery documents or missing (written or
electronic information (ASN), handling unit identification
 Damaged delivery

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► Incident processing
When a defective component is identified, OKAYA will notify the supplier responsible of the incident using the
IMS (Incident Management System) Module of SRM Portal. No other notification will be issued.

All suppliers are required to install broadband Internet and to systematically consult and make use of the
SRM tool and associated documents. Their response time is measured and recorded by SRM according to
OKAYA Reactivity requirements:

 Within 24 hours of the notification: Quick Response

 Within 5 days of the notification: Plan Do
 Within 10 days of the notification: Check Act
 After LLC and Genba check submission: Closure

In the case of a C1 and C1WR, the supplier is required to present to OKAYA plant the analysis. Physical
presence will be required when necessary. All answers (QR, PD, CA & LLC) must be formalized in English.
A process audit will be conducted by OKAYA supplier quality prior to incident closure.

Each category of incident shall not be closed without submission of LLC and verification on genba.
The Category Alerts shall not be closed without submission of agreed actions between OKAYA & the
supplier. Documented analysis will be required when necessary.

►► Cancelled incident:
If the Plan Do analysis concludes the supplier non-responsibility then the supplier incident is cancelled.

► Sorting activity:
For any sorting activity requiring a sub-contractor, the Supplier will have to select a sorting company
approved by OKAYA. Supplier shall ensure that the organization of the sorting shall enable an immediate
communication of any relevant information (including especially the sorting results) obtained by the supplier
and/or the sub-contractor during the sorting. All costs linked with the sorting, including costs to be paid to the
subcontractor, will be borne by the Supplier.

►►Sorting at OKAYA plant: the Supplier shall mandate a sorting company within the first 2 hours
following the incident notification in order to ensure that OKAYA is secured latest 4 hours following the
incident notification to the Supplier. In case of delay OKAYA will contract directly a sorting company
and shall charge back to the supplier all related costs.

► Supplier Liability
Supplier remains liable for all direct and indirect costs caused by any non conformity to contractual
specifications or applicable regulations.

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II.2 Quality and Logistic performance indicators

► Quality indicators

Among other, the Quality performance of suppliers will be measured with the following indicators based on 3
months rolling ( M + (M-1) + (M-2) )

IPB – 3 Months:

Incidents C3M:
Quality
- Number of total incidents (C1+C1WR+C2)

- Number of incidents C1 and C1WR

- % of Reactivity: QR within 24 hours & PD within 5 days & CA within 10 days

- Number of incidents CP1

- Initial Samples Right First Time and On Time (M)

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► Logistic indicators

The Supplier Service Rate (SSR) indicator measures the level of delivery performance of a supplier to OKAYA
sites.

Supplier Service Rate: SSR

It measures the ratio of the Number of “pick-up order” Lines On Time In Full against
the Number of “pick-up order” Lines Requested;

This indicator is measured in % at each delivery, so against each pick-up order, and
calculated as following:

NLOTIF : Number of “pick-up order” Lines On Time In Full:

 Right quantity: quantity delivered/picked-up = quantity ordered
 Right time: at the time slot defined in the pick-up order
Logistic  Right place: at the place defined in the pick-up order

NLR : Number of pick-up order Lines Requested by OKAYA

 A pick-up order line is: 1 supplier, 1 pick-up order, 1 part number, 1
quantity ordered, 1 time slot (date/hour);

The service rate indicator for a Supplier over a period (for example a month) is the
rating of cumulative NLOTIF divided by the cumulative NLR.

SSR consolidated = (Σ of all NLOTIF) / (Σ of all NLR) in %

Every month, the Supplier Delivery Performance is published as part of the supplier
QCD performance. A continuous improvement plan is requested, and its progress
followed up.

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II.3 Systemic Recovery Plan

OKAYA supplier drifting from quality performance has to define action plan to identify systemic
weaknesses and propose corrective actions – Systemic Recovery Plan

Systemic Recovery Plan contains:

 Systemic/management weaknesses list based on findings from Genba and 5Whys

 Root-causes
 Corrective actions
 Standards definitions, deployment and enforcement as output of actions
 KPIs defined to track efficiency of actions

Systemic Recovery Plan is led by supplier top management and submitted to OKAYA on regular basis.

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II.4 Supplier development & follow-up

OKAYA makes available to each Supplier a set of tools (tool box) applicable according to Supplier Quality Performance
level:

● Supportively, when the supplier Quality performance is stagnating, the following activities: QRQC
Deployment, Fundamentals of Quality may be launched by OKAYA.

● Pro-actively, when the supplier Quality performance is identified at risk to drift, the following activities:
Supplier Development & Preventive (SD&P) program may be launched by OKAYA.

● Reactively, when the supplier Quality performance is worsening, the following activities: Recover Supplier
Quality (RSQ) program, NBOH Alert / NBOH Status may be launched by OKAYA.

► Quick Response Quality Control (QRQC) deployment:

OKAYA may propose to support supplier improvement activity by sharing the QRQC / PDCA Methodology which
is based on 4 principles:

 Detection: ability to self-detect the problem.

 Communication: ability to communicate in the right manner (simpler & quicker).
 Analysis: ability to analyze the problem by comparing good & bad.
 Verification: ability to check and to learn from your experience.

Detection
Red Box
Red Box

Verification QRQC Communication

Communication
LLC
LLC Breakdown
Breakdown

Analysis
(FTA // Comparison)
(FTA Comparison)

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► Supplier follow up

OKAYA has deployed a SQA Strategy to support the supplier improvement activity by deploying 2 different
programs:

● Program to prevent named Supplier Development & Preventive (SD&P) dedicated to suppliers starting
to drift – support will be given by focusing on Production, Project and Logistics

● Program to repair named Recover Supplier Quality (RSQ) dedicated to top contributing suppliers to
help them to recover quality level.

Based on the Suppliers Quality performance level, OKAYA identifies RSQ and SD&P suppliers.

 Supplier Development & Preventive (SD&P)

OKAYA assesses and monitors regularly suppliers’ quality performance in order to prevent potential risk.
Supplier assessment is based on 8 criteria covering project development, production quality and logistics
results. There are 4 Risk Levels: HR+ (High Risk Plus), HR (High Risk), MR (Medium Risk), NR (No Risk)
Suppliers being assessed with risk are requested to select quality tools to perform self assessment and start
to mitigate risk. OKAYA will audit selected quality tools and re-assess risk level at the end of program in order
to confirm effectiveness of supplier actions.

 Recover Supplier Quality (RSQ)

The suppliers are ranked among 3 Recover Supplier Quality (RSQ) categories: RSQ1 – RSQ2 –
RSQ3. RSQ1 being the category most critical.

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Recover Supplier Quality Levels

RSQ #
3
 RSQ #3 level involves Supplier Production Team
 Monthly follow-up on Genba addresses supplier product issues and knowledge with verification of
PDCA actions on Genba and Lessons Learnt Card cross fertilization. Yearly Initial Sample and
Project Management are also addressed.
 This program will last 3 consecutive months.

RSQ #
2
 In addition to RSQ 3 activities, RSQ 2 level involves Supplier Plant Management
 Monthly follow-up on Genba addresses supplier ability to improve process knowledge support by
StEDE activities leading to Systemic Weaknesses on Plant level.
 This program will last 6 consecutive months in order to ensure a sustainable improvement

RSQ #
1
 In addition to RSQ 2&3 activities, RSQ 1 level involves Supplier Top Management (Group Senior
Management or Chief Executive Officer )
 Bi-Monthly follow-up addresses Systemic Weaknesses of Organization leading to changes in
management, system and organization.
 This is the highest level of escalation, this program will last 12 consecutive months in order to
ensure a sustainable improvement with strict follow up of defined exit criteria

The exit of RSQ Program or escalation to the next RSQ category will be decided by OKAYA upon satisfactory
achievement of the targets agreed at the beginning of the program with the supplier.

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► Control Shipment Level 1 and 2 (CSL1 and CSL2):

CSL1 and CSL2 will be required to the supplier in order to assure certified deliveries while awaiting the full
recovery of the conformance on the production process or /and the product.

►► CSL1 – Following a request from OKAYA, the supplier will implement a CSL1 in addition to the
sorting of his production.
The CSL1 and the sorting activity will be operated out of the production line in a dedicated zone and
in accordance with a specific control instruction approved by OKAYA – Supplier will make available
the evidence that sorting operators have been trained to the sorting and CSL1 Instructions – the
performance of the sorting activity will be monitored on a daily basis by the supplier. The supplier
formally guarantees the conformance of goods delivered for each delivery that takes place while
CSL1 is in the process of implementation. The cost of sorting will be borne by the supplier.
When the supplier fails to meet the commitments stipulated by CSL1 period, CSL2 is then required to
be implemented.

►► CSL2 – the supplier is required to put in place a sorting activity by an external company,
validated by OKAYA, in line with criteria defined along the CSL1. The cost of sorting will be borne by
the supplier. Sorting results will be communicated to both OKAYA and the supplier. OKAYA has
developed a panel of sorting companies that OKAYA suppliers will be required to work with.

►► Exit of CSL1 or CSL2: status can be lifted only after formal acceptance from OKAYA in accordance
with exit criteria defined in the CSL notification letter.

►►In case of recurrent non-conformance, where the supplier clearly does not have sufficient control of
his production process, the Control Shipment Level (CSL) procedure will be applied.

► Alert NBOH and NBOH (NEW BUSINESS ON HOLD):

In case of continuous drift (RSQ program) or potential risk at OKAYA or its Customers, OKAYA will send a
notification letter to request further investigation or assessment at corresponding level.

If there is no appropriate reaction from the supplier, OKAYA may decide to apply a NBOH process.

► Phase OUT:
If the supplier is not showing improvements, OKAYA may decide to end the relationship with the Supplier.

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II.5 Product & Process Change Management

The supplier has the obligation to communicate to OKAYA Project / Productivity Buyer and in a written form,
any product or process change intention (design, manufacturing process, material, colour …) prior to its
implementation, in order to obtain a written approval from OKAYA relevant people

If a component subject to a change (previously approved by OKAYA) is shipped to several OKAYA sites –
each of the sites have to be informed and each OKAYA site will advise the supplier on the validation to be
performed by the supplier to proceed with the change – shall the validation be successful. Upon reception of
written agreement from each OKAYA site, the supplier is authorized to implement the change.

The following chart is giving some examples of product and process changes – the list is not exhaustive:

4M Definition Examples of Product Process Changes

 Material change from Polyamide 

Changes to be made to what is
Polypropylene
used in the components or raw
Material  Packaging material from 3 ply cardboard 2 plies
materials or to the component or
 Shape of packaging
raw material source
 Label
 Change supplier or sub-supplier
 Packaging operation conducted at end of line 
packaging operation moved to the warehouse
Changes to be made in how we  Automatic process  manual process
Method produce or test or control  Single component processing  batch
components processing
 Temperature in heat treatment furnace
 Control frequency change from 100% to 5 at
start of production, or vice versa
 Change layout of production line, but no
change in equipment
Changes to be made in the
 Stop supplying OKAYA from a production site in
machines, gauges or tools used
Machine France, and start supplying from a production site in
to produce or test or control
China
components
 Purchase new press in order to increase capacity
 Renovation of old mould
 Purchase new test equipment
 Hoshin activity of Line rebalance from 4 operators
Changes to be made in the to 3 operators
organizational of the workforce  Lower skill set of the operators to reduce direct
Man
involved in the manufacturing of labor costs
the goods  New shift has to be constituted at the supplier to
extend
capacity

►► Implementation of a Product or Process change by a supplier with no OKAYA written agreement

will be reported to the ISO TS certification body by OKAYA.

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OKAYA will require from the supplier to be placed under CSL2.

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II.6 Audits & Audit

schedule
During serial production, supplier sites will be re-evaluated by OKAYA through EVAL and / or Process audit on a
regular basis (see chart below)
A new process audit may be scheduled at any time by OKAYA.

A Yearly Initial Sample audit will be performed by supplier in accordance with the control plan approved along
the Initial Sample approval stage of the APQP process.

The product audit will include a review of:

 OKAYA needs and technical specification adjustment in the light of the gained field experiences
 Field performance surveys or new technology.

The quality system of the supplier will ensure that any production return of experience involving a product or
process change(s) is fed-back for a post mortem analysis.

Type of Audit Validity Period Leader Where

OKAYA Purchasing and

EVAL New suppliers At supplier’s plant
Group SQA

Supplier
1 Year At supplier’s plant
(Self-Assessment)
Process Audit (*)
OKAYA reserves the right to
perform process audits every OKAYA SQA At supplier’s plant
2 years (after IS validation)

Supplier
Product Audit / YIS 1 Year At supplier’s plant
(Self-Assessment)
(*)
No limit except in case of
new incident or entering in Supplier
CCL the Supplier Quality (Self-Assessment) At supplier’s plant
Improvement Program or OKAYA SQA
along Process Audit
when it has to be re-assessed

C1 Process audit For C1 or C1WR occurrence OKAYA SQA At supplier’s plant

ISO TS 16949 ISO TS 16949

3 Years At supplier’s plant
(latest valid Edition) Accredited bureau

(*): Supplier to provide results of the Product / Process Audit with the Yearly Initial Sample submission to
OKAYA.

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III -END OF MASS PRODUCTION MANAGEMENT

(EMP)
End of mass production life management cycle starts when the production of OEM product is stopped.
Then, the production of components from Suppliers is only for OES and Aftermarket needs.

The purpose of this chapter is to define how supplier ensures that once mass production is terminated, process
at Supplier is capable to provide for OES and Aftermarket.

III.1 Evaluation of potential changes

6 months before end of mass production, supplier has the responsibility to fill-in the EMP changes evaluation
check list (Appendix 12 EMP – Section: Potential Changes Evaluation). This document aims at listing any process
changes that are planned to be executed by the supplier before EMP.

Supplier submits the check-list to OKAYA Buyer and SQA in charge to obtain a formal OKAYA approval.
Supplier will execute the required modifications, in line with the Product and Process change management
section and proceed with next step.

III.2 Supplier self process-assessment

One month before EMP, the supplier has the responsibility to self assess its process through EMP process
assessment check list.

The EMP process assessment check list will then be submitted to OKAYA SQA to check respect of steps (Appendix 12
EMP - Section: Process Assessment)

PQA status has to still be managed in accordance with PQA management rules.
No more systematic yearly initial sample submission is then requested the year following the end of the OEM
life and no more systematic periodical OKAYA process audit will be performed.

OKAYA process audits and initial sample submission will be nevertheless required following a product or process
changes occurring at the supplier.

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IV- SUPPLIER QUALITY POLICY

The supplier, a professional in its field, is perfectly aware of the demands and requirements of the Automobile
Industry, in particular in terms of quality. It is supplier responsibility to define and implement a quality policy in
compliance with this Industry's standards and customary practices, as well as with laws, regulations and standards
in force. This SQM shall supplement supplier quality policy.

Nothing under this SQM may be interpreted as relieving the Supplier from any of its obligations towards
OKAYA and especially its responsibility to deliver the Components in compliance with all documents that
govern the relationship between OKAYA and the Supplier in connection with the supply of the Components.

Activities performed by each Party under this SQM and especially, inspection, audit, validation, testing and/or
approval made or granted by OKAYA under this SQM as well as OKAYA decision not to enforce all or part of
this SQM shall not affect Supplier responsibility concerning the quality and reliability of the Component and
compliance with its contractual obligation.

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V- ACRONYMS

Definition
ADVANCED QUALITY PLANNING for product and process: aim of APQP is provide OKAYA with all the
APQP guarantees concerning the means to achieve product quality. The APQP includes: OKAYA Requirements
File (VRF), Quality Assurance File (QAF), Initial Samples File (ISF) and a Quality Monitoring File
(QMF).
CAR CORRECTIVE ACTION REQUEST
Part already validated and used with same revision level in a project of any OKAYA Site in current or
CARRY OVER
stopped
mass production
CCL COMMODITY CHECK LIST
Notice given by an OFFICIAL organization on the basis of the appropriate procedures or documents
CERTIFICATION
by
which the component is recognized as being in compliance with STATUTORY requirements
Fulfilment of a requirement. Note: The term "CONFORMANCE" is a synonymous but deprecated. (ISO 9000
CONFORMITY
-
2000)
CONTROL PLAN Documented description of the systems and processes required for controlling component. (ISO TS
16949)
CONTROLLED SHIPMENT LEVEL 1 and 2: CSL1 and CSL2 are provisional procedures implemented with
CSL a view
to guaranteeing certified deliveries while awaiting the re-establishment of the conformance of the
production process.
OKAYA supplier evaluation tool taking into account 8 key criteria concerning operational and strategic
EVAL performances of the suppliers. This grid is used to select as well as to evaluate suppliers (present and
potential suppliers).
FULL DAY PRODUCTION RUN: Production run to validate the "full capacity / quoted rate" conditions. A
sufficient quantity of components shall be manufactured during this day to be considered statistically
FDPR
significant. It shall extend for a period between 1 hour and 8 hours (one shift). At least 300
components
shall be manufactured unless a specific quantity is specified in relation to the rate of manufacture.
FAILURE MODE and EFFECT ANALYSIS: Deductive method and tools used to identify potential failure
modes, their causes and effects, and assess criticality of these failure modes, based on severity,
FMEA
occurrence and detection probability criteria. Generic FMEA is applied on Product Design (DFMEA),
Process Design
(PFMEA), and Equipment. It can also be applied on Product functions (Concept FMEA)
A VPS tool for identifying simple solutions which can be applied immediately, to eliminate waste and
HOSHIN
produce just-in-time, carried out with the involvement of personnel in all the areas concerned.
INCIDENTS MANAGEMENT SYSTEM: Incident Management System (IMS) enables to notify quality
IMS incidents to suppliers and to receive and approve their Quick Response PDCA (launching an alert
after 24 hrs) and
their Analysis PDCA and Factor Tree Analysis (5 days to submit, 10 days to implement).
INITIAL SAMPLES: Units manufactured by final production methods and under "full production
IS conditions". IS approval shall validate the production equipment. After approval, they are used as
reference for the
volume production.
ISR INITIAL SAMPLE REPORT
A pass thru component corresponds to a part produced by a Supplier of OKAYA who delivers this very
PASS THRU
part
directly to OKAYA Customer
PDCA (PLAN, DO, CHECK, ACT): is a methodology to settle and solve problems effectively. Based on
continuous improvement, PDCA comprises four different steps: Plan: grasp the problem, analyze causes

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PDCA and effects and set objectives. Do: investigate solutions, identify the most effective one and implement
it.
Check: check the result in comparison to the objectives. Act: set a new standard to consolidate the
result
and take action to prevent the re-occurrence of the problem.
ERROR PROOFING (POKA YOKE): Product and manufacturing process design and development to
POKA YOKE
prevent
manufacture of non conforming components. (ISO TS 16949)

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PARTS PER BILLION: measures the ratio of defective supplier production parts detected at reception, in
production and at the customer. It includes technical defects as well as packaging and labelling errors.

Number of nonconforming parts * (3 months to date sliding ) 9**

PPB C3M  Total number of parts received * (3 months to date sliding) x1.10

PPB * Only parts that have entered the site; consignment stocks awaiting reception are not included.
** For raw materials, replace number of parts by number of delivery units, i.e. unit of weight in most
cases. Non conformance is determined in terms of specifications: identification, size, aspect, function,
mix, error in quantity, etc. Non conforming parts formally accepted by OKAYA are not included in the
measurement of defective parts; batches of products that have been destroyed or returned will be
recorded as non conforming. In the event that sorting operations have to be carried out at OKAYA to
which the supplier has agreed and paid for, only the defective parts will be recorded as non
conforming. In all other cases, the whole batch is recorded as being defective.
Recover Supplier Quality – Program dedicated to top contributing suppliers to help them to recover
RSQ
quality
level.
QRAP Board QUICK RESPONSE ACTION PLAN board
QUICK RESPONSE QUALITY CONTROL : It is a way of management of problems applicable in every area:
QRQC
Production, Projects, Logistics, Purchasing, etc
Supplier Development Program dedicated to suppliers starting to drift – support will be given by
SD&P
focusing on
Production, Project and Logistics
STATISTICAL PROCESS CONTROL: Consists of monitoring a process by the statistical measurement of key
parameters to detect process variations that impact the components ability to meet a required
SPC
function. The use of this method of control can therefore prevent the production of non-conforming
products. SPC
can only be used for capable processes (see also "capability").
SPECIAL PRODUCT and PROCESS CHARACTERISTICS: and measurable characteristics of a component,
System or assembly which may have an adverse or degrading effect on the function, quality or
SPPC
reliability if an out of tolerance condition occurs, Measurable elements of the process used to
manufacture or assemble a
component that have significant impact on the function, quality or reliability of that components.
SUPPLIER RELATIONSHIP MANAGEMENT: It is an Internet secured portal used to communicate with
SRM suppliers, through which, we can exchange several kinds of information (as for example: Quality
incidents,
performances, standards, suggestion, etc.). (https://suppliers.OKAYA.com/suppliers/)
A document attesting to OKAYA ownership when tooling has been placed at supplier premises
TOOLING LOAN for the production of components. This document must be signed by the supplier receiving the
AGREEMENTS tooling or equipment. This agreement addresses the following major aspects: Ownership of
tooling, term and
termination of the agreement, conditions on the use of the tooling, maintenance and insurance.
YIS Yearly Initial Samples (see APQP Stage 7 – Product Quality Assurance management)

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VI- APPENDIX LIST

Appendix 1 OKAYA Advanced Quality Planning for product and process - APQP

Appendix 2 OKAYA Requirements File - VRF

Appendix 3 FMEA Guideline (SPPC Identification Procedure GSI-RD-H01-0000-035)

Appendix 4 Validation Plan

Appendix 5 Full Day Production Run Report

Appendix 6 FDPR Preparation Form

Appendix 7 Process Audit Questionnaire & Report - (Appendix 3 & 4 of Procedure SQ 2102)

Appendix 8 Total Line Reject calculation

Appendix 9 Cpk calculation sheet

Appendix 10 Initial Sample Report Form

Appendix 11 PQA Management Flow

Appendix 12 EMP Changes Evaluation checklist and EMP Process Assessment checklist

Appendix 13 Design Review With Supplier (GST-RD-H01-0000-185)

Appendix 14 Supplier Deviation Submission Request

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