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    Bpo Quiz 1

    Uploaded by

    KaylaMae Zamora
    BPO quiz 1 covers key concepts in business process outsourcing (BPO). Some key points discussed include: - BPO involves moving business processes from inside an organization to external service providers to focus internal staff on core competencies and generate revenue. However, it requires careful risk assessment and cultural understanding to be successful. - When selecting outsourcing partners and processes, organizations must consider knowledge and experience, communication, control, and cultural differences to avoid wasted time and resources or poor outcomes. - Different types of BPO include offshore, nearshore, onshore, business process transformation, and first-time outsourcing, each with their own advantages and challenges.

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    Bpo Quiz 1

    Uploaded by

    KaylaMae Zamora
    181 views2 pages
    BPO quiz 1 covers key concepts in business process outsourcing (BPO). Some key points discussed include: - BPO involves moving business processes from inside an organization to external service providers to focus internal staff on core competencies and generate revenue. However, it requires careful risk assessment and cultural understanding to be successful. - When selecting outsourcing partners and processes, organizations must consider knowledge and experience, communication, control, and cultural differences to avoid wasted time and resources or poor outcomes. - Different types of BPO include offshore, nearshore, onshore, business process transformation, and first-time outsourcing, each with their own advantages and challenges.

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    BPO quiz 1 covers key concepts in business process outsourcing (BPO). Some key points discussed include: - BPO involves moving business processes from inside an organization to external service providers to focus internal staff on core competencies and generate revenue. However, it requires careful risk assessment and cultural understanding to be successful. - When selecting outsourcing partners and processes, organizations must consider knowledge and experience, communication, control, and cultural differences to avoid wasted time and resources or poor outcomes. - Different types of BPO include offshore, nearshore, onshore, business process transformation, and first-time outsourcing, each with their own advantages and challenges.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    181 views2 pages

    Bpo Quiz 1

    Uploaded by

    KaylaMae Zamora
    BPO quiz 1 covers key concepts in business process outsourcing (BPO). Some key points discussed include: - BPO involves moving business processes from inside an organization to external service providers to focus internal staff on core competencies and generate revenue. However, it requires careful risk assessment and cultural understanding to be successful. - When selecting outsourcing partners and processes, organizations must consider knowledge and experience, communication, control, and cultural differences to avoid wasted time and resources or poor outcomes. - Different types of BPO include offshore, nearshore, onshore, business process transformation, and first-time outsourcing, each with their own advantages and challenges.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    BPO QUIZ 1

    It is the most challenging type of this It is defined simply as the movement


    relatively new approach to of business processes from inside the
    conducting business but potentially organization to external service
    the most rewarding. providers
    - Offshore BPO - Business Process Outsourcing
    It is the conversion of a business It frees up your staff to focus on their
    competence into a revenue- core competencies.
    generating business service
    - Competence co-development
    - Reverse outsourcing outsourcing
    It is the branch of outsourcing in
    which the company revamps its
    selected processes to transform the
    business by following a collaborative It can result in serious company
    approach with its vendor. failures when coupled with
    - Business Transformation inadequate risk assessments.
    Outsourcing (BTO) - VAGUE EXPECTATIONS
    When selecting an outsourcing . When you outsource, you must deal
    partner, it can be tempting to go with with businesses that have various
    the bidder that will save the project cultures, working methods, etc.
    the most money.
    - CONFLICTS OF INTEREST
    - COST PRIORITIZATION
    It is used to refer to the practice of
    Employing an outsourcing provider outsourcing on the North American
    without the required experience and continent.
    skills can result in a waste of time and
    - Nearshore BPO
    resources on pointless procedures.
    - LACK OF KNOWLEDGE &
    EXPERTISE
    It has a good customer service, Developing mutual respect and
    inbound and outbound understanding is crucial when dealing
    telemarketing, virtual assistants, and with this issue because they have
    technical assistance. their own working cultures just like
    your company does.
    - Successful offshore outsourcing
    - CULTURAL DIFFERENCES
    It requires skillful management of
    people and technology (hardware This may be due to cultural
    and software) differences, gaps in communication,
    and negative perceptions about the
    - Socio-technical
    outsourced company.
    It results from the fact that they
    - Unsuccessful offshore
    delegate all tasks and duties to
    outsourcing
    contractors without providing them
    with the precise information needed. It transfers service functions to best-
    in-class performers to gain
    - LACK OF COMMUNICATION
    competitive advantage.
    It can entail neglecting certain crucial
    - Onshore BPO
    procedures and producing
    substandard products. Seeking a partnership with an
    external service provider to do an
    - TIGHT DEADLINES
    essential task.
    It is incurred only when you make a
    - First-time outsourcing
    sale.
    - Variable-price outsourcing
    It limits your ability to modify your
    outsourcing plan to better suit your
    demands.
    - LACK OF CONTROL

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