COMMUNICATION SKILLS TRAINING

Course Brief
Course Description:

The main objective of this Communication Skills training is to enhance your ability to communicate in the workplace. It teaches you how to
engage and persuade during various situations. This training offers practical, effective tools to enable precise and effective communication.
Regardless of whether it is a face-to-face interaction or an email exchange, the ability to connect with others is a crucial component of lasting
success.

In today’s competitive business world, whether you are working in a vast corporation, a small/medium business, or even in a home-based firm
– you should possess superior communication skills to be successful. The ability to communicate effectively does have a profound positive
impact on your professional life.

You can learn and practice different types of communication skills to help you become an effective communicator. These skills work together,
making it essential to practice communication skills in different contexts whenever possible.

This communications training course helps people communicate appropriately and clearly in all situations. It is also an excellent course for
everyone as the benefits can positively affect every aspect of life. Learn to understand how you communicate, how others communicate and
adjust to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences and
overcoming communication barriers.

This interpersonal communication course ensures your colleagues receive your message. It improves your workplace relationships in general.

Target Participants:
Managers, Executives, Experienced Personnel, Leaders, Staff

Performance Objectives:

By the end of the Communication Skills Training, participants must be able to:

1. Improve verbal communication abilities and be able to confidently and clearly express their ideas and thoughts verbally.
2. Develop nonverbal communication skills and learn how to interact with others by using body language, facial expressions, and tone of
voice.
3. Enhance ability to actively listen to people, comprehend the opinions they have, and respond properly.
4. Strengthen interpersonal skills to communicate effectively with others to create and maintain effective communication.
5. Build strong presentation abilities and be able to deliver presentations in a way that clearly and entertainingly conveys messages.
6. The ability to successfully communicate in writing, including emails, reports, and other types of written communication, will be
improved.

Learning Objectives:

1. Gain insight into their personality type and communication preferences using our proprietary profiling tool

2. Learn to recognize other people's personality types and communication preferences

3. Learn to adjust your communication approach based on need and situation

4. Understand barriers to effective communication and how to overcome them

5. Learn how to utilize tone effectively

6. Master the S.T.A.R. method for speaking on the spot

7. Learn to use body language appropriately

8. Learn to listen actively and effectively

9. Gain insight into asking open questions

10. Become a more effective communicator through the use and application of practical tools

Course Content:

Lesson 1 - Communication is key to success

1. 5 Habits of Highly Effective Communicators
2. Reflection
Lesson 2 - LDP – Communication Evolution Tool
1. Adjusting your style for a better approach:
2. Communicating when stressed
3. Reflection
Lesson 3 - Bridge the Gap to Communication Barriers
1. The Communication Process
2. Types of Barriers
3. Self-Awareness – Johari Window
4. Reflection
Lesson 4 - Beyond Verbal Communication
1. Understanding the Mehrabian Study
2. All About Body Language
3. Para-Verbal Communication Skills
4. The Power of Pitch
5. The Truth about Tone
6. The Strength of Speed
7. Reflection

Lesson 5 - Active Listening

1. 8 Common Barriers to Effective Listening and how to overcome them
2. Quadrant of cognitive/explanatory styles
3. Understanding Active Listening
4. Sending Good Signals to Others
5. Ladder of Inference
6. Reflection

Lesson 6 - Asking Good Questions

1. Open Questions
2. Closed Questions
3. Probing Questions
4. Reflection

Lesson 7 - Speaking Like a STAR

1. S = Situation
2. T = Task
3. A = Action
4. R = Result
5. Using “I” Messages
6. Active Constructive Response - ACR
7. Reflection

Lesson 8 - Reflections
1. Create an Action Plan
2. Accountability = Action
 Design Matrix
Day/Time Learning Objectives Session/ Expected Outputs Topic/Content Teaching/Learning Nominated Resources
(State what learner will Activity (What will be Highlights Methodology Facilitator/Resource Needed
achieve/accomplish in (Indicate title of the produced during the (List the topics, (Describe how the Persons/Learning (Venue,
this session/activity) session/activity) session/activity) themes, etc. to be session/activity will be Team materials,
covered in the conducted to achieve (Identify who will be equipment, etc.)
session activity) learning objectives) responsible for
delivering/facilitating
the session/activity)
Day 1: Pax shall be able to: Lesson 1 Improved Lesson 1: For onsite courses, Advanced Learning The course may
0830- 1. Learn how to listening skills Communication is the class will be Programs will provide be done onsite
0945 actively listen, to pay Become a more key to success conducted by professional or online.
attention to a person effective lectures, class practitioners as
talking without communicator activities involving facilitators for the For onsite
interrupting or passing Improved group sessions, training some of courses, venue
competency recitations, short whom are certified by provided by the
judgment.
Has enough quizzes. professional clients,
2. Acquire good
knowledge on the organizations. whiteboard,
communication skills, course For online courses, markers, papers,
avoid use of jargon, Able to sum up all the class will be pens, overhead
and be aware of the learnings that conducted by projectors or TV.
nonverbal signs. have been lectures, breakout
3. Develop the ability understood from the rooms, recitations, For online
to understand others' lessons. and short quizzes. courses, virtual
perspectives and meetings are
empathize with them. provided by
4. Learn how to give Advanced
and receive feedback Learning
effectively. Programs.
Training
5. LLearn how to
materials that
resolve conflicts in a
will be sent by
positive and ALPs on or
constructive way. before the
6. Be able to write a training.
Reflection after the
Lesson

0945 –
1000 AM
Break
1000 –
1200
1200 – Lunch
1300
Lunch
1300 - Group discussions,
1500 Lesson 5, Lesson 6 recitations, Advanced skills. Topics are per
1500 – Lesson 7, Lesson 8 problem-solving, Advanced outlined in the
1515 PM quizzes competency. learning objectives
Break Group discussions, Has great
1515 - recitations, knowledge on the
1700 problem-solving, course.
quizzes Able to apply the
lessons in the
workplace.
Day 2:
0830- For onsite courses, Advanced Learning For onsite
0945 the class will be Programs will courses, venue
conducted by provide professional provided by the
0945 –
lectures, class practitioners as clients,
1000 AM
activities involving facilitators for the whiteboard,
Break
group sessions, training some of markers, papers,
1000 –
recitations, short whom are certified pens, overhead
1200
quizzes. by professional projectors or TV.
1200 – Lunch
For online courses, organizations. For online
1300
the class will be courses, virtual
Lunch
conducted by meeting
1300 -
lectures, breakout provided by
1500
rooms, recitations, Advanced
1500 – and short quizzes. Learning
1515 PM Programs.
Break Training
1515 - materials that
1700 will be sent by
ALPs on or
before the
training.
 COMMUNICATION SKILLS TRAINING
Evaluation Plan
Data Gathering Data Gathering Data Gathering
Evaluation Levels User Data Source Methodology Schedule Location
Level 1 Participants of the Materials provided Pre-Assessment 3 days before the Online
training before the training form training

Level 2 Participants of the Presentation Deck Observation, Actual training Venue if onsite;
training Recitations, Virtual classroom if
Interviews, Focus online
Groups
Level 3 Participants of the Assessment Post-Training After the training Venue if onsite;
training provided after the Assessment Form virtual classroom if
training online

(Attach here the appropriate Evaluation Instruments)

Pre-Assessment Form:
https://forms.gle/4euv8xodBBTdyz948
Post Assessment Form:
https://forms.gle/MmzvgZHqTY2Mdo3M8