MP 7503 Guia de Soporte

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Product

Support
Guide
D223 - MP 6503
D224 - MP 7503
D225 - MP 9003
1.07

Introduction Date
06/01/2015
Replaces Predecessor Model
MP6002 MP7502 MP9002
Table of Contents

Product Concept Page 4

Smart Operation Panel Page 5

New Features Page 6

Feature Comparison to Previous Model Page_8

Configuration Page 10

Options Page 13

Supplies & Yield Page 27

Target Reliability Page 28

Yield Parts – Mainframe Page 29

Installation Requirements Page 34

Versoin 1.0 Subject to Change 2


Table of Contents

Dimensions Page 36

Installation Times Page 37

Storage/Transportation Page 40

Training Information Page 41

Documentation Page 42

Contact Information Page 43

Escalation Procedure Page 44

Revisions Page 45

Versoin 1.0 Subject to Change 3


Product Concept
▪ The D223/D234/D2235 is the successor for the D131/D132/D133
▪ 65/75/90 (A4/LT) PPM
▪ Intuitive, but simple UI on newly equipped Cheetah-G2
▪ Specific Use Apps such as ID card copy
▪ Smart SDK support
▪ Customizable operation/error sound
▪ Only 1.0 sec for ready-to-operate from sleep mode (by Body
Sensor)
▪ Book copy with opening ADF App
▪ Enhanced GW+ controller
▪ Enhanced Paper weight support
▪ Enhanced scan speed
▪ Auto paper size detect function on bypass tray

Version 2.0 Subject to Change 4


Smart Operation Panel
*A customization is required to take advantage of the items written in red.
Speaker Power LED

For USB
memory For USB
camera
SD card
Access LED
HDMI*

SD card

Reset button

*Extended
Function
Keys

Incoming USB NFC*


fax LED

Data-in LED

Check status button Status LED Microphone

•Version 2.0 Subject to Change 5


New Features

▪ GW controller
– GW wireless LAN supports Wi-Fi Direct
– Indicator for log storing is displayed
– Removal of the limitation regarding import/export preferences
– Managing of device preferences via a web server is supported
– Ability to obtain logs from Web Image monitor is supported
– Network packets can be stored on the HDD and copied to an SD card
▪ Smart operation panel
– SMC includes Smart operation panel information
– Wi-Fi direct support Wi-Fi Protected Setup
– Customization is available per user
– Smart operation panel settings are integrated into “User tools”
– Bluetooth is implemented to Smart operation panel
– Support for RICOH Smart Device Connector

Version 2.0 Subject to Change 6


New Features

▪ Security
– Some settings related to Common Criteria certification can be backed
up on the HDD and restored from the HDD.
– Icons and messages that prompt an administrator to configure certain
security settings can be displayed in Web Image Monitor.

Version 2.0 Subject to Change 7


Feature Comparison to Previous Model

Description D131/D132/D133 D223/D224/D225


Smart Operation Panel NA Standard
CPM 60/75/90 65/75/90
Warm Up Time 30/30/180 sec 20/20/300 sec
Time To Operate After
10 sec 1.5 sec (Body sensor)
Touching Operation Panel
Simplex 90ipm/ Simplex 120ipm/
Scanning Speed
Duplex 178ipm Duplex 220ipm
Paper Feeding Capacity
4300 4300/8300
(Standard/Maximum)
Paper Weight
52-169/52-216/63-170 GSM 52-256/52-300/64-256 GSM
(Standard/Bypass/Duplex)
Power Consumption At
3.5W 1.1W
Sleep Mode
LED for Recognition of
N/A Yes
Paper Misfeed Locations
RAM 1GB/1.5GB 2GB Std
HDD 250GB 320GB
Scanner Type SPDF SPDF (Non contact type)

Version 1.6 Subject to Change 8


Feature Comparison to Previous Model

Description D131/D132/D133 D223/D224/D225


XPS Direct Print N/A Option
USB Device Server N/A Option
TEC Value 6016/6831/15968 WH 5390/5750/1266 WH
FCOT (sec)
3.9/3.3/3.1 sec 3.2/3.2/2.9 sec
(LT / A4 LEF, 1st tray)

Version 1.6 Subject to Change 9


Configuration (Standard)
Product EDP
Launch Model Serial Number Speed
Code Code
D223 06/01/2016 MP 6503 418469 G65yfmxxxxx 65 ppm
D224 06/01/2016 MP 7503 418472 G66yfmxxxxx 75 ppm
D225 06/01/2016 MP 9003 418458 G67yfmxxxxx 90 ppm

Versoin 1.0 Subject to Change 10


Configuration

Version 2.0 Subject to Change 11


Configuration (Controller)
No Name Item
1 USB A Standard
2 USB B USB Device Server Option Type M19
3 Ethernet Standard
4 SD card Slot’s Slot 1 – Controller Options
Slot 2 – Service Slot (Firmware)
5 Option (I/F File Format Converter (M19), IEEE
Slot) 1284 Interface Board Type M19,
IEEE802.11a/g/n Interface unit M19,
Extended USB Board Type M19, USB
Server Option Type M19
6 Tandem (I/F Copy Connector Type M25
Slot)
7 Line 2 G3 Interface unit Type M25 (1 Channel)
8 Line 3 G3 Interface unit Type M25 (2 Channel)
9 ISDN G3 Interface unit Type M25 (3 Channel)
10 Line 1 Fax Connection Type M25
11 TEL
Version 2.0 Subject to Change 12
Options
Product EDP Common/
Item Description Notes
Code Code Unique
Cover Cover Interposer
D3D7-17 417627 U
Interposer CI4030
Cover Interposer
Cover Interposer D3CN-17 417631 U
CI4040
3000 Sheet
Finisher SR4120 D3CG-17 417628 U
Finisher
2000 Sheet Booklet Finisher
D3CH-17 417629 U
Booklet Finisher SR4130
Output Jogger
Output Jogger
Unit for D3CJ-01 417630 U
Unit Type M25
SR4120/SR4130
Large Capacity
LCIT RT4040 D3D6-17 417634 U
Unit
Fax Option
Fax Unit D3D5-01 417636 U
Type M25
G3 Interface Unit
G3 Unit D3D5-07 417641 U
Type M25
Fax SAF Fax Memory Unit
D3D5-12 417644 U
Memory Type M25
Version 2.0 Subject to Change 13
Options
Product EDP Common/
Item Description Notes
Code Code Unique
Fax Connection Fax Connection
D3D4-01 417645 U
Unit Unit Type M25
Post Script3 Unit
Post Script3 D3D4-05 417651 U
Type M25
IPDS Unit
IPDS D3D4-20 417654 U
Type M25
Copy Connector
Copy Connector D3D3-03 417927 U
Type M25
3000 Sheet
Finisher With Finisher SR4080 D610 415900 C D131 Series
100 Staple
Multi Folding Multi Folding Unit
D615 415908 C D131 Series
Unit FD4000
Output Jogger Output Jogger Unit
B513 416231 C D131 Series
Unit for SR4080 Type 9002B
Victoria Punch Punch Unit
B531 415282 C D131 Series
Unit NA 3/2 Type 1075 NA
Punch Unit
Punch Unit D706 416612 C D135 Series
PU3060 NA
Version 2.0 Subject to Change 14
Options
Product EDP Common/
Item Description Notes
Code Code Unique
A3 / 11x17 Tray
A3/DLT Tray D482 415017 C D131 Series
Type 9001
8.5”x14” Paper
LG Size Paper
Size Tray Type B474 416232 C D131 Series
Tray
9002
Copy Tray Type
Copy Tray B756 416229 C D131 Series
9002
Mail Box Mail Box CS4010 D708 416633 C D135 Series
Accessibility ADF Handle Type
D593 416213 C OR-C1
Handle C
IEEE1284
IEEE1284 Interface Board D3C0-17 417596 C D240 Series
Type M19
802.11 a/g/n
Wireless Lan Interface Unit Type D3BR-01 417493 C D240 Series
M19
USB Device USB Server
NA 418105 C D240 Series
Server Option Type M19A

Version 2.0 Subject to Change 15


Options
Product EDP Common/
Item Description Notes
Code Code Unique
Unicode Font
Unicode Font
Package For SAP B869-01 413009 C D062 Series
Package
(R) 1 License
Unicode Font
Unicode Font
Package For SAP B869-02 413010 C D062 Series
Package
(R) 10License
Unicode Font
Unicode Font
Package For SAP B869-03 413011 C D062 Series
Package
(R) 100 License
File Format
File Format
Converter D3BR-04 417508 C D240 Series
Convertor
Type M19
Enhanced Security
HDD Option For
HDD Option D792 417006 C ZEC2
FIPS
Type M10
Data Over Write
Date Over Write
Security Unit D3BS-03 417499 C D240 Series
Security Unit
Type M19
OCR Unit
OCR Unit D3AC-23 417428 C GR-C2
Type M13
Version 2.0 Subject to Change 16
Options
Product EDP Common/
Item Description Notes
Code Code Unique
Optional Optional Counter
Counter Interface Unit B870 417111 C Cor – C1
Interface Unit Type M12
Card Reader
Key Card
Bracket D593 415814 C OR-C2
Bracket
Type 3352
Key Counter Key Counter D062 / D131
B452 412537 C
Bracket Bracket Series
NFC Card NFC Card Reader
D3BS-21 417573 C D240Series
Reader Type M19
Smart Card
Card Reader
Reader Built in D3BS-22 417595 C D240 Series
Cover
Unit Type M19
Tab Sheet Tab Sheet Holder
B499 416230 C D240 Series
Holder Type 9002
Brand Plaque For D148 / D240
Brand Plaque D135-33 416672 C
Savin Type M2 Series
Brand Plaque For D148 / D240
Brand Plaque D135-31 416670 C
Lanier Type M2 Series
Version 2.0 Subject to Change 17
Options
Product EDP Common/
Item Description Notes
Code Code Unique
ESP XG- PCS- ESP XG- PCS- 006429
NA C D131 Series
20D 20D MIU
ESP XG PCS- ESP XG-PCS- 007138
NA C D131 Series
20820D 20820D MIU
USB Device
USB Device
Server Option NA 418105 U
Server
Type M19A
GBC Stream GBC Stream Punch LT/A4 punch
NA 404056 U
Punch Ultra MP Ultra MP only
GBC Coil Rnd GBC Coil Rnd 44H
NA 409057 U
44H HD HD
DIE Ricoh 3 Hole DIE Ricoh 3 Hole
NA 409058 U
8mm HD 8mm HD
DIE Ricoh Comb DIE Ricoh Comb
NA 404059 U
Bind 21H HD Bind 21H HD
DIE Ricoh C4 DIE Ricoh C4 Coil
NA 404771 C
Oval Oval
DIE Ricoh W3 32 DIE Ricoh W32 34H
NA 404769 C
34H Square Square

Version 2.0 Subject to Change 18


Options
Product EDP Common/
Item Description Notes
Code Code Unique
DIE Ricoh W2 DIE Ricoh W2 23H
NA 404768 C
23H Square Square
DIE Ricoh PB 19- DIE Ricoh PB 19-
NA 404767 C
20-21 Hole 20-21 Hole
DIE Ricoh VB
DIE Ricoh VB Letter NA 404765 C
Letter
DIE Ricoh 3-5-7 DIE Ricoh 3-5-7
NA 404761 C
Hole Hole
DIE Ricoh 3 Hole DIE Ricoh 3 Hole NA 404760 U
DIE Ricoh C4 Coil DIE Ricoh C4 Coil
NA 404757 C
43-47H 43-47H
GBC Comb Bind GBC Comb Bind
NA 409059 U
19H HD 19H HD

Version 2.0 Subject to Change 19


Option Compatibility

Product You Must You Cannot


Category Comments
Name Install Install
Side LCT LCIT RT4040
8.5” x 14”
LG Size Tray Paper Size Tray LCIT RT 4040
Type 9002
Finisher SR4080,
Mail Box Finisher SR4120 Cover Interposer
Mail Box
CS4010 or SR4130 CI4040, CI4030
and Copy Tray
Tab Sheet
Tab Sheet Unit Holder Type
9002
Finisher
SR4080,SR4130 ,
3000 Sheet
Finisher SR4120 Cover Interposer
Finisher
CI4030 and Copy
Tray

Version 2.0 Subject to Change 20


Option Compatibility

Product You Must You Cannot


Category Comments
Name Install Install
Finisher
SR4080,SR4120 ,
2000 Sheet
Finisher SR4130 Cover Interposer
Finisher
CI4030 and Copy
Tray
Finisher SR4120,
SR4130, Copy Tray
Output Jogger
Type 9002, Mail Box
Jogger Option Unite Type Finisher SR4080
CS4010,Cover
9002B
Interposer Tray
CI4040
Finisher SR4120,
SR4130, Copy Tray
3000 Sheet
9002, Mail Box
Finisher 100 Finisher SR4080
CS4010, Cover
Sheet Staple
Interposer Tray
CI4040

Version 2.0 Subject to Change 21


Option Compatibility

Product You Must You Cannot


Category Comments
Name Install Install
Finisher
Punch Unit
Punch Unit SR4120 or
PU3060 NA
SR4130
Finisher SR4080,
Punch Unit Type Cover Interposer
Punch Unit Finisher SR4080
1075 NA 3/2 CI4040, CI4030
and Copy Tray
Copy Tray Type None of the
Copy Tray
9002 Finishing Options
Finisher
Cover Inter SR4120,SR4130
Cover
poser Type Finisher SR4080 Mail Box CS4010,
Interposer Tray
CI4030 Cover Interposer
CI4040,Copy Tray
Finisher SR4080,
Cover Cover Interposer
Cover Finisher SR4120
Interposer Tray CI4030 ,Copy Tray
Interposer Tray Or SR4130
CI4040 and Mail Box
CS4010
Version 2.0 Subject to Change 22
Option Compatibility

Product You Must You Cannot


Category Comments
Name Install Install
Finisher
Multi Folding Multi Folding
SR4120, 4130 Copy Tray 9002
Unit Unit FD4000
or SR4080
Fax Option
Fax Option
Type M25
G3 Interface
G3 Unit Fax Option
Unit Type M25
Fax Memory
SAF Memory Fax Option
Unit Type M25
PostScript Unit
PostScript 3
Type M25
IPDS Unit
IPDS
Type M25
XPS Direct Print
XPS Option Type
M25

Version 2.0 Subject to Change 23


Option Compatibility

Product You Must You Cannot


Category Comments
Name Install Install
IEEE802.1 a/g/n IEEE 1284, File
Wireless LAN
Interface Unit Format Converter
Interface Card
Type M19 and Extended USB
IEEE 1284 Finisher
IEEE 1284 Wireless LAN, File
Interface Board SR4120, 4130
Interface Board Format Converter
Type M19 or SR4080
and Extended USB
Fax Connection Fax Connection
Fax Option
Unit Unit Type M25
Wireless LAN,
USB Device
IEEE 1284, File
Nic 2 Port Server Option -
Format Converter
Type M19
and Extended USB
Wireless LAN, File
Extended USB
Extended USB - Format Converter
Board Type M19
and IEEE 1284
Doss Unit Type
Zoffy FIPS 140-2 HDD
M19

Version 2.0 Subject to Change 24


Option Compatibility

Product You Must You Cannot


Category Comments
Name Install Install
Enhanced
FIPS 140-2 Security HDD
Zoffy
HDD Option
Type M10
OCR Unit
OCR - -
Type M13
Optional
Optional
Counter
Counter - -
Interface Unit
Interface
Type A
Nic 2 port, Wireless
File Format
File Format LAN Interface, IEEE
Converter -
Converter 1284 and Extended
Type M19
USB
Smart Card Smart Card
Reader Built in Reader Built in - -
Unit Unit Type M19

Version 2.0 Subject to Change 25


Option Compatibility

Product You Must You Cannot


Category Comments
Name Install Install
Card Reader
NFC Card
IC Card R/W can be use
Reader - -
(NFC) with key
Type M19
board bracket
Copy Connector
Copy Connector - -
Type M25

Version 2.0 Subject to Change 26


Supplies & Yields
Description EDP Code Yield
Print Cartridge Black Type 6110D 841332 43000 prints/bottle
Staple Set Cartridge for SR4130 / Saddle
416710 2000 staples
Stitch Type W
Staple Refill Cartridge for SR4130 /
416712 2000 staples
Saddle Stitch Type W
Staple Set Cartridge for SR4130 / Normal
416709 5000 staples
Staple and SR4120 Type V
Staple Refill Cartridge for SR4130 /
416711 5000 staples
Normal Staple and SR4120 Type V
Staple Set Cartridge for SR 4080 Type H 410508 5000 staples
Staple Refill Cartridge for SR4080 Type H 410509 5000 staples

Note:
▪ No Starter Toner
▪ Coverage based on 6% toner A4/ LT paper

Version 2.0 Subject to Change 27


Target Reliability
Model PM Cycle AMV Max MV
MP 6503 300K 25K 150K
MP 7503 300K 40K 150K
MP 9003 300K 70K 150K

Notes:
▪ The figures above are calculated based on the following:
▪ PM is regularly performed.
▪ Recommended paper types are used.
▪ The machine is installed under operable environmental conditions
▪ A4 (LT) Long-edge feed
▪ Image coverage ratio: 5%
▪ 5P/J MP 6503 and MP 7503 10P/J MP 9003
▪ MFP Life 9,000K prints or 5 years which ever comes first.
▪ SPDF Life 2,000K prints / scans or 5 years which ever comes first

Version 2.0 Subject to Change 28


PM Parts - Mainframe
Part Number Description Expected Yield Unique \
The expected yield of all PM parts is calculated assuming the following conditions:
Common
▪ A4 (LT) short-edge feed
Around
▪ ColorThe
ratio:Drum
30%
▪ B0649645
Expected ACV: Developer Type 24 Black 300k C
▪ Coverage: 5%
A0962060 Charge Corona Grid* 300k C
B0702364 Charge Corona wire* 300k C
A0962063 Charge Wire Cleaning Pad* 300k C
AD041140 Cleaning Blade* 300k C
B2472330 Cleaning Brush* 300k C
B2473340 Development Filter* 300k C
D1313161 Toner Recycling Unit*** 600k C
AA012128 Filter* 300k C
B2469510 OPC Drum 1200K C
Transfer Belt Unit
D2233898 Transfer Belt*** 600k U
Transfer Roller Cleaning
AD041126 600k C
Blade***
Version 2.0 Subject to Change 29
PM Parts - Mainframe
Part Number Description Expected Yield Unique \
The expected yield of all PM parts is calculated assuming the following conditions:
Common
▪ A4 (LT) short-edge feed
Fusing
▪ ColorUnit
ratio: 30%
▪ AE045069
Expected ACV: Cleaning Web** 450k C
▪ Coverage: 5%
Cleaning Web for D225
AE045068 450k C
only++
Cleaning Web Pressure
AE044068 450k C
Roller**
AE011117 Hot Roller** 450k C
AE011044 Hot Roller for D225 only++ 450k C
AE030054 Hot Roller Bearing** 450k C
Hot Roller Bearing for D225
AE030017 450k C
only++
AE044060 Hot Roller Stripper** 450k C
Pressure Cleaning Roller for
AE042066 450k C
D225 only
Pressure Cleaning Roller
D0624226 450k C
Bearing**
Version 2.0 Subject to Change 30
PM Parts - Mainframe
Part Number Description Expected Yield Unique \
The expected yield of all PM parts is calculated assuming the following conditions:
Common
▪ A4 (LT) short-edge feed
Fusing
▪ ColorUnit
ratio: 30%
▪ Expected ACV: Pressure Cleaning Roller
▪ AE031024
Coverage: 5% 450k C
Bearing for D225 only++
AE020242 Pressure Roller** 450k U
Pressure Roller for D225
AE020178 450k C
only++
AE030053 Pressure Roller Bearing** 450k C
Pressure Roller Bearing for
AE030018 450k C
D225 only++
AW100191 Thermistor Center** 450k U
Inner Back Fusing
AW100192 450k U
Thermistor**
Thermistor Center for D225
AW100084 450k C
only++
Inner Back Fusing Thermistor
AW100076 450k C
for D225 only++
Version 2.0 Subject to Change 31
PM Parts - Mainframe
Part Number Description Expected Yield Unique \
The expected yield of all PM parts is calculated assuming the following conditions:
Common
▪ A4 (LT) short-edge feed
ADF
▪ Color ratio: 30%
▪ D6842171
Expected ACV: Paper Feed Belt* 120K Originals D135 series
▪ Coverage: 5%
D6832228 Pick Up Roller* 120k Originals D135 series
D5412241 Reverse Roller* 120k Originals D135 series
Paper Feed
AF031082 Feed Roller 1000k C
AF030081 Pick Up Roller 1000k C
AF032080 Separation Roller 1000k C
AF031083 By Pass Feed Roller 1000k C
AF030080 By Pass Pick Up Roller 1000k C
AF031082 Feed Roller 1000k C

Version 2.0 Subject to Change 32


PM Parts - Mainframe
Part Number Description Expected Yield Unique \
The expected yield of all PM parts is calculated assuming the following conditions:
Common
▪ A4 (LT) short-edge feed
PM
▪ Kit Part
Color ratio:Numbers
30%
▪PMD223300K
Expected ACV: 300k Kit for D223/D224 - -
▪ Coverage: 5%
PMD225300K 300k Kit for D223 - -
PMD223450K 450k Kit for D223/D224 - -
PMD225450K 450k Kit for D223 - -
PMD223600K 600k Kit for D223/D224 - -
PMD225600K 600k Kit for D223 - -

Notes:
▪ These items are common with Model D135 series ADF. (*1)
▪ The yields figures in the above table based on the following conditions:
– A4 (LT) long-edge feed
– 5% image coverage ratio
– 5 copies/original(MP6503 / MP7503), 10 copies/original(MP9003)

Version 2.0 Subject to Change 33


Installation Requirements
Power requirements
▪ Input voltage level:
– D223 & D224
• 110 - 120V
• 60Hz
• 20A
– D225
• 208 -240V
• 60Hz
• 12A
Installation Requirements
▪ Temperature Range
– Recommended: 15 C to 25 C ( 59 F to 77 F ).
– Possible: 10 C to 32 C ( 50 F to 90 F ).
▪ Humidity Range:
– Recommended: 30% to 70% Rh.
– Possible: 15% to 80% Rh.
▪ Ambient Illumination: Less than 1,500 lux ( Do not expose to direct sunlight or strong
light.).
▪ Ventilation: Room air should turnover at least 3 times per hour.
▪ Ambient Dust: Less than 0.10 mg/m3.

Version 2.0 Subject to Change 34


Installation Requirements
If the place of installation is air conditioned or heated, do not place the machine
where it will be:
▪ Subjected to sudden temperature changes.
▪ Directly exposed to cool air from an air-conditioner.
▪ Directly exposed to heat from a heater.
▪ Do not place the machine where it will be exposed to corrosive gases
▪ Do not install the machine at any location over 2000m (6,500 feet) above sea level
▪ Place the copier on a strong and level base with the front and back of the machine
within +/- 5mm of level.
▪ Do not place the machine where it may be subject to strong vibrations.
▪ Do not connect the machine to a power source shared with another electrical
appliance.
▪ The machine can generate an electromagnetic field, which could interfere with radio or
television reception.

Version 2.0 Subject to Change 35


Dimensions

Version 2.0 Subject to Change 36


Installation Times
Peripheral Installation Times (minutes)
Finisher SR4120 / SR4130 25
Output Jogger Unit Type M25 10
Punch Unit for SR4120 / SR4130 20
Finisher SR4080 25
Punch Unit for SR4100 20
Mail Box CS4010 20
Copy Tray Type 9002 20
LCIT RT4020 20
8.5” x 14” Paper size Tray Type M2 25
LCIT RT4040 25
Cover Interposer Tray CI4030 20
Cover Interposer Tray CI4040 25
A3 / 11” x 17” Tray Unit Type 9002 6

Version 2.0 Subject to Change 37


Installation Times
Peripheral Installation Times (minutes)
Tab Sheet Holder Type 9002 1
Multi Folding Unit FD4000 25
Optional Counter Interface Unit Type M12 4
Card Reader Bracket Type 3352 4
Key Counter Bracket Type 1027 3
Fax Option Type M25 15
G3 Interface Unit Type M25 15
Memory Unit Type M25 64MB 5
PostScript3 Unit Type M25 5
IPDS Unit Type M25 5
Fax Connection Unit Type M25 20
DOSS Unit Type M19 5

Version 2.0 Subject to Change 38


Installation Times
Peripheral Installation Times (minutes)
File Format Converter Type M19 5
IEEE 1284 Interface Board Type M19 5
IEEE802.11 a/g/n Interface Unit Type M19 5
Copy Connector Type M25 10
SD Card For Fonts Type D 5
External USB Board Type M19 5
XPS Direct Print Option Type M25 5
OCR Unit Type M13 5
Enhanced Security HDD Option Type M10 15
NFC Card Reader Type M19 20
Smart Card Reader Built in Unit Type M19 10

Version 2.0 Subject to Change 39


Storage / Transportation

Storage Transportation
Mainframe Temperature: -22°F to 104°F Temperature: -22°F to 104°F
Humidity: Less than 80% RH Humidity: 15 to 95% RH
Storage Period: 18 Months Max Stack: 1 Unit
Max Stack: 3 Units

Version 2.0 Subject to Change 40


Training Information
Please refer to the www.ricohlearninginstitute.com site for the most up
to date training information.

Version 2.0 Subject to Change 41


Documentation
Description RFG E-Source Number
Operating Instruction RFG071942
Point-to-Point RFG071938
Parts Catalog RFG071940
Service Manual RFG071936

Please be aware that once a model or series is out of production, the Field Service
Manual, Technical Service Bulletins and Ricoh University should be referenced for the
most current information. Check the TSC website and e-source.

Version 2.0 Subject to Change 42


Contact Information
Name Contact
Parts (800) 333-3147
Ricoh (800) 537-4264
Savin (800) 291-6044
Lanier (800) 346-6057
Canada (800) 922-4072
Technical Services Call Center Latin America (877) 742-6407
(Hotline) Solutions (888) 424-1573
Customer Support (800) 577-4264
Automated Services (866) 239-8494 myricoh@ricoh-usa.com
Printer/Scanner/Projector Support (800) 742- 6438
Resale Printer Customers (800) 972-8796
Warranty Processing (800) 557-4264
Hytec Parts and Logistics Control (800) 883-1001 www.hytecrepair.com
Technology Solutions Resource Center http://www.tscweb.net
Ricoh Corporation: http://www.ricoh-usa.com
Headquarter Web Sites Savin Corporation: http://www.savin.com
Lanier Corporation: http://www.lanier.com
Material Safety Data Sheets (800) 336-MSDS (6737) http://msds.ricoh-usa.com/msds/
Ricoh Learning Institute (866) 239-8494 email address: www.ricohlearninginstitute.com

Versoin 1.0 Subject to Change 43


Escalation Procedure
Solutions Support and Escalation Intake Guide
https://www.escalationintake.com/login/?redirect_to=https%3A%2F%2Fwww.escalationintake.com%2F

Required Information for Hardware Issues


▪ Symptom
▪ Possible cause
▪ Description and result of the action taken
▪ Parts replaced
▪ Model type and serial number
▪ Printer configuration sheet and maintenance report sheet
▪ Occurrence frequency
▪ Whether or not the symptom could be duplicated on a lab machine (YES/NO)
▪ Occurrence conditions
▪ When the symptom start to appear
▪ Optional equipment information
▪ Results after installing the units/options on another machine
▪ Whether or not have any customized parts been applied
▪ Log-storing data (controller, engine, and operation logs) with SP5-858
▪ SMC Report (SP5992-001)

Versoin 1.0 Subject to Change 44


Escalation Procedure
Required Information for Computer connectivity problems:
▪ Printer configuration page
▪ Any actions already taken (step-by-step)
▪ Computer specifications (manufacturer, model, type, CPU, memory, etc.)
▪ OS and applications installed (versions and service packs)
▪ Driver and utilities used (versions and service packs)
▪ Network environment (protocol, topology, address, and configuration)
▪ Network packet capture/print capture file
▪ Document originals (files)
▪ PIF (Problem Information Form)

Versoin 1.0 Subject to Change 45


Revisions

▪ 1.0 Original
▪ 1.01 minor corrections
▪ 1.02 minor corrections
▪ 1.03 minor corrections
▪ 1.04 PM Kit Part numbers added
▪ 1.05 GBC UltraMP added
▪ 1.06 minor corrections
▪ 1.07 minor corrections
▪ 2.0 Removed External Keyboard Bracket and format changes

Version 2.0 Subject to Change 46

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