DFA

I. That the service provider/contractor will provide the services of 1 person for
unskilled: for the offices and buildings under the jurisdiction of the ITO(I&CI),
Amritsar station for a period of 3 months i.e. 01.07.2023 to 30.09.2023.

II. That the buyer party shall pay to service provider/contractor as is agreed in next
paras.

III. That the services and compensation of services referred to in clauses 1 and 2
above would be as follows-

Sr. No Type Rate (In Rs.) Commission

1. Manpower Outsourcing Rs. 617/- + ESIC + As per bid quote by
Services EPF the second party in
Minimum wage-skilled; Data his/her tender.
Entry Operators and (Excluding GST)
Telephone Operator.

(*) Note: The minimum wages are fixed by the CCIT, Amritsar vide order bearing F
No. CCIT/ASR/DEO/2022-23/249 dated 19.05.2022 as per Chandigarh UT DC rate.
The copy of said order has been uploaded in the BID document.

IV. The service provider/contractor and persons deployed should be resident of

Punjab preferably of Amritsar as on date of tender.

V. It is the responsibility of the Service Provider to provide manpower as per

Buyer's requirement. The person deployed should not below the age of 18 years old.

VI. The service provider/contractor should have at least 3-7 years experience in
proving of Manpower Outsourcing Services in any Central Government office and the
experience certificate should be attached with technical bid.

VII. The Annual Turnover of the service provider/contractor should not be less
than Rs. ____ for each of last three Financial Years 2020-21, 2021-22 and 2022-23
and a certified copy of balance sheet and profit and loss account and Income Tax
Returns for A.Y. 2021-22, 2022-23 and 2023-24 must be enclosed as proof.
VIII. The service provider/contractor should have sound financial capacity and
minimum capital of Rs. ____ Lacs as on date of tender in bank account. A proof in the
form of bank statement showing such balance must be attached along with technical
bid.

IX. The workers would be paid at the fixed prevailing rate as decided by the O/o
DIT (I&CI), Chandigarh by the service provider/contractor on or before 7th day of the
following month.

X. The service provider/contractor should have valid service tax registration/

GST and PAN/TAN which is to be quoted in the sealed quotation and it should never
be defaulter to make the above payment.

XI. The service provider/contractor should be registered with ESIC & EPF
authorities and the attested copies of proof thereof should be provided along with the
technical bid.

XII. Any financial bid containing zero percent commission rates will be rejected
to avoid any fictitious Service provider.

XIII. It would be the responsibility of the contractor to make alternate

arrangements if for some reason workers/staff is not available. In case the manpower
is not available, no payment will be made for the day for that person; rather a penalty
equivalent to cost per day of manpower will be levied and deducted from the monthly
bill.

XIV. The requirement of this office may further increase or decrease during the
period of contract and the contracting agency would have to provide additional
manpower, if required on the same terms and conditions.

XV. The bills have to be submitted along with the acknowledgement/proof of

payment. The contractor should also maintain all relevant registers, records and
accounts & produce the same to this office as and when required.

XVI. The workers have to be paid for only the number of days they have worked.

XVII. In case there are complaints against any DEO, he/she should be
reprimanded/replaced immediately.
XVIII. This office could ask the contractor to increase or reduce workers
depending on the need on same terms and conditions.

XIX. The persons supplied by the Agency should not have any adverse Police
records/criminal case against them. The agency should make adwquate enquiries
about the character and antecedents of the person whom they are recommending. The
character and antecedents of each personnel of the service provider will be got
verified by the service provider before their deployment after investigation by the
local police, collecting proof of identify like driving license/bank account details
previous work experience, proof o residence and recent photograph and a certification
to this effect submitter to the Directorate. The Firm Agency will not charge any
registration fee from each new contact (Daily wages) employee at the time of initial
engagement.

XX. The service provider will also ensure that the personnel deployed ar
medically fit and will keep in record a certificate of their medical fitness.

XXI. The Service Provider shall withdraw such employees who are not fount
suitable by the Income Tax Office (1&CI), Faridabad for any reasons immediately on
receipt of such a request from the Income Tax Office (1&CI), Faridabad.

XXII. The service provider shall engage necessary persons as required by this
Directorate from time to time. The said persons engaged by the service provider shall
be the employees of the service provider and it shall be the duty of the service
provider to pay their salary every month through ECS and provide a proof of doing so
to the Directorate. The Company/Firm Agency will provide proof of receipt of wages
by the workers before the end of each month. There is no Master & Servant
relationship between the employees o the service provider and the Income Tax Office
(I&CI), Faridabad and further that the said persons of the service provider shall not
claim any absorption in the Income Tax Office (I&CI), Faridabad., on any ground
whatsoever.

XXIII. The service provider's personnel's shall not claim any benefit/compensation/
absorption/regularization of services from/ in Income Tax Office (1&CI), Faridabad
under the provision of Industrial Disputes Act. 1947 or Contract Labour (Regulation
& Abolition) Act, 1970, Undertaking front the persons to this effect shall be submitted
by the service provider to the Income Tax Office (I&CI), Faridabad

XXIV. The service providers personnel shall not divulge or disclose to any person
any details of office, operational process, technical know-how, security arrangements,
administrative/ organizational matters as all these matter: are of confidential/ secret
nature.

XXV. The service provider's personnel should be polite, cordial positive and
efficient, while handling the assigned work and their actions shall promote goodwill
and enhance the image of O/o the Income Tax Office (I&CI). Faridabad. The service
provider shall be responsible for any act o indiscipline on the part of persons deployed
by the Agency.

XXVI. The Income Tax Office (1&CI), Faridabad may require the service provider
to remove from the office, any person or persons, employed by the service provider,
who may be incompetent or for his/her/their misconduct or due t any other reason
whatsoever. The service provider shall, forthwith comply with such direction and
shall replace such person immediately.

XXVII. The service provider has to provide Photo identity Cards to the person:
deployed by them for carrying out the work. These cards are to be constantly
displayed by their persons & their loss reported immediately.

XVIII. The service provide shall ensure proper conduct of their persons in office
premises and enforce prohibition of consumption of alcoholic drinks, paan smoking,
loitering without work etc.

XXIX. The transportation, food, medical and other statutory requirements it respect
of each personnel of the service provider shall be the responsibility of the service
provider.

XXX. Working hours for Multi Task Staff would normally be 8½ hours per day
from 9.30 AM to 6.00 PM during working days including half an hour lunch break in
between. However, in exigencies of work, they may be required to sit late and
personnel may be called on Saturday, Sunday and other gazette holidays, if required.

XXXI. That the agency will be wholly and exclusively responsible for payment o
wages to the persons engaged by it in compliance of all the statutory obligations under
all related legislation as applicable to it from time to time including Minimum Wages
Act, Employees Provident Fund Act, ESI Act etc and the Income Tax Office (1&CI),
Faridabad shall not incur any liability of the service provider for any expenditure
whatsoever on the person: employed by the agency on account of any such statutory
obligation. The agency will have to provide particulars of EPF, ESI of its employees
engaged in the Income Tax Office (I&CI), Faridabad on monthly basis, along with bill
submitted by them.
XXXII. No wage/remuneration will be paid to any person for the days of absence
from duty.

XXXIII. The service provider shall be contactable at all times and message sent by
phone/e-mail/whatsapp/Special Messenger from Income Tax Office (I&CI),Faridabad
to the service provider shall be acknowledged immediately or receipt, on the same
day. The service provider shall strictly observe the instruction issued by the Income
Tax Office (I&CI), Faridabad in fulfillment of the contract from time to time.

XXXIV. The Income Tax Office (I&CI), Faridabad shall not be liable for any loss.
damage, theft burglary or robbery of any personal belongings, equipment vehicles of
the personnel of the service provider.

XXXV. That the agency on its part and through its own resources shall ensure tha
the goods, materials and equipment's etc. are not damaged in the proces: of carrying
out the services undertaken by it and shall be responsible fo acts of commission and
omission on part of its employees, etc. if the Income Tax Office (1&CI), Faridabad
suffers any loss or damage on account of negligence, default or theft on the part of the
employees/agents of the agency, then the agency shall be liable to reimburse to the
Income Tax Office (I&CI), Faridabad for the same. The agency shall keep the Income
Tax Office (I&CI), Faridabad fully indemnified against any such loss or damage.

XXXVI. The Income Tax Office (I&CI), Faridabad shall maintain an attendance
registers in respect of the staff deployed by the agency on the basis of which
wages/remuneration will be decided in respect of the staff at the approved rates.

XXXVII. The successful bidder will enter into an agreement with this Directorate fo
supply of suitable and qualified manpower as per requirement of thi Directorate on
these terms and conditions. The agreement will be valid for i period of one year from
the date of contract and shall continue to be in force in the same manner, unless
terminated in writing. However, in case the contact has been given at minimum
wages, the minimum wages will b revised so that the same is not less than the
minimum wages decided by the Government of Haryana for Faridabad from time to
time.

XXXVIII. The service provider shall not assign, transfer, pledge or sub contract the
performance of services without the prior written consent of this Directorate.

XXXIX. The agency shall disburse the monthly salary of the workers before 7th
Day of the succeeding month.
XL. The agreement can be terminated by either party by giving one month's notice in
advance. If the agency fails to give one month's notice in writing for termination of
the Agreement then one month's wages etc. and any amount due to the agency from
the Income Tax Office, I&CI, Faridabad shall be forfeited.

XLI. On the expiry of the agreement as mentioned above, the agency wil withdraw
all its personnel and clear their accounts by paying them all thei legal dues. In case of
any dispute on account of the termination o employment or non- employment by the
personnel of the agency it shall b the entire responsibility of the agency to pay and
settle the same,

XLII. In the event, if any dispute arises touching any of the clauses of the agreement,
the matter will be referred to the Income Tax Officer (I&CI), Faridabad whose
decision shall be binding on both the parties .

XLIII. The Agency shall be responsible for faithful compliance of the term and
conditions of this agreement. Failure of it will attract forfeiture of outstanding dues as
well as termination of their contract and getting the work done through some outside
agency at their cost and risk, during the remaining period of contract.

XLIV. In case of non-compliance of the above terms and conditions of contract "a
penalty may be levied on the basis of certificate signed by the Controlling Authority".
The penalty for some of the defaults is as under:-

Sr. No. Nature Of Default Penalty of Rs.

1 Late Reporting Rs. 100/- per day per
worker
2 Non Reporting Rs. 1,000/- per day per
worker
3 Refusal of duties Rs. 1,000/- per instance

4 Non-observance of dress- Rs. 100/- per instance

code, if any
5 Change of personnel Rs. 1,000/- per instance
without prior permission
A. THE NATURE OF DUTIES OF UNSKILLED WORKER (MTS): ARE
GIVEN BELOW:

Peons (Requirement -1)

(Desired educational qualification-10th)

1. Attending the bell of the officers.

2. Ensuring that sitting arrangement in the officers' room is hygienic and clean before
the commencement of office hours.

3. Ensuring the visitor's lounge/place is kept clean and in order before the
commencement of office hours.

4. Bringing and serving Water, beverages and lunch to the officers and also visitors if
so desired by the officers.

5. Carrying files and dak etc. to the officer/ official concerned in the office as well as
in the officers/officials residence.

6. Going on tour with the officers.

7. Distribution of dak in different offices etc.

Generic

Bidder financial standing: The bidder should not be under liquidation, court
receivership similar proceedings, should not be bankrupt. Bidder to upload
undertaking to this effect with bid.

FINANCIAL CONDITIONS

1. The service provider/ contractor will have to specify the amount to be charged by it
towards Service charges/commission for providing the semi-Skilled, unskilled
wokers. It may be noted that in order to eliminate frivolous bids and disguised
charges/deduction from wages of personnel, service providers biding at 0%
commission shall be disqualified.
2. In case multiple Service providers quoting same rates the competent authority will
decide the anocation based upon their capital position and past contract experience
with own and other government departments.

3. Schedule of Requirement- An affidavit (or the stamp paper of Rs. 100/-) is

required to be submitted by the successful Service provider at the time of award of
contract regarding the fact that the persons employed by the contractor shall be the
employees of the Service provider for all intents and purposes and, in no case
employer-employee relationship between the said persons and the income Tax
Officer(Hg), O/o Pr.CIT-I, Amritsar shall accrue implicitly or explicitly and the
Service provider shall solely be responsible for providing all the statutory benefits (as
per relevant laws) e.g. EPF. ESI to eligible Staff employed by it. The affidavit should
also contain a declaration that Service provider shall make payment of compensation
under the Workmen's Compensation Act 1923 or any other applicable Acts or
Enactments in case of injury or death of any of its workers will be paid by the Service
provider. The affidavit should also contain a declaration that the Service provider
shall take care of all other statutory liabilities as well) in the most sincere manner and
shall solely be responsible for the same.

IMPORTANT NOTE

Bidder should ensure that the following documents are part of the QUALIFYING-
CUM TECHNICAL BID:

1. Copy of PAN CARD

2. Copy of Service Tax/GST Registration Certificate
3. Copy of Registration Certificate with EPF
4. Copy of Registration Certificate with ESI
5. Any other proof required in the tender document
6. Certified copy of balance sheet profit and loss account and Income Tax Returns for
AY 2020- 21, AY 2021-22 and AY 2022-23
B. General terms and conditions for Data Entry Operators (DEOS):

The Following qualification should be fulfilled by the Data Entry Operators:

1. The personnel should preferably be Graduate with English as one of the subject.

2. The personnel should have minimum speed of typing at 40 wpm in English and
same speed in Hindi preferably though not compulsory. Also persons who have
shorthand knowledge be preferably deployed.

3 The person should possess hands on working knowledge of software such as MS

Word, MS Excel, MS Power Point etc. Web based networking, Tally and hardware of
computer.

4. The personnel should have at least 3-5 years experience in working as Data Entry
Operators in any Central Government office.

C. The nature of duties of DEOS are given below-

The duties of the Data entry operators would broadly include:-

1. Typing on MS Word and preparing reports on MS Excel, Preparing presentation on

MS Power point,

2. Taking dictation and drafting and working in word/excel/any other software used in
Department.

3. Cleaning and keeping in good working condition of computers, printer, fax

machine. copier, scanner or any other office equipments being used by them, printing
of documents and any other work assigned by the superior authority.
4. Any other work assigned to them like assistance to regular staff in carrying of files
& other papers within the building. Physical Maintenance of records of the section,
General Cleanliness and upkeep of the section/unit, Assisting in routine office work
like diary. dispatch etc., including on computer, Photocopy, sending of FAX etc,
Other non-clerical work in the section/unit.

D. The duties of the Data Entry Operators would broadly include:-

1. The normal working hours of the DEOS will be from 09:30 hrs to 06:00 hrs, if
necessary even on holiday, with hrs lunch time break. The work shall be done on all
working days and payment will be made on the basis of attendance. Where necessary
DEOS and will be required to work even on Saturday. Sunday and any other holidays,
as ordered by controlling officer,

2. The total number of DEOS deployed shall be at the sole discretion of this office.

3. The personnel, if not found working satisfactorily, must be replaced by the Service
provider immediately.

4. The personnel should be punctual and should complete the work assigned to them
promptly and meticulously. 5 The personnel should report to the officer in charge
assigned by this office.

6. The service provider/contractor is responsible for payment of monthly wages to the

personnel to be engaged by it in compliance of all the statutory obligations under all
related and applicable laws to it. from time to time including Contract Labour Act,
Minimum Wages Act, Employees provident Fund, ESI Act, etc. The Service Provider
should ensure that wages are required to be paid on or before 7th of following month
irrespective of the fact that the bill for the month is pending for payment. It is
mandatory for the service provider to pay the prevailing rates as per the CCIT,
Amritsar office order No. CCIT/ASR/DEO/2022-23/249 dated 19.05.2022 to the
deployed DEOs. As per current order the current daily rates are Rs. 899/- to the
deployed DEOS.

7. All existing statutory regulations of Central Government shall be adhered to by the

service provider/contractor and all records maintained thereof shall be available for
scrutiny by this office. Any failure to comply with any of the above regulations or any
deficiency in service will render this contract liable for immediate termination without
any prior notice.
8. The bill shall be submitted by the service provider/contractor on or before 7 th of
the following month. At the time of submission of bill for payment, the
contractor/service provider should submit the proof for the previous payment made
towards statutory abilities. The service provider/contractor shall make only statutory
deduction from the wage paid to the personnel. Payments shall be made only to the
contracting agency and on monthly basis as per actual services. The service
provider/contractor has to raise invoices in the first week of the next month for the
services rendered in this month. The department shall make payment according to the
availability of the funds.

9 The persons engaged by the Contracting Agency/Service Provider will be in the

employment of the Contracting Agency/Service Provider only. There will not be any
employer-employee relationship between the persons deployed by the service
provider/contractor and the Income-tax department. Department/office will not
involve in any dispute between the service provider and workers of the service
provider/contractor.

10. The service provider/contractor shall indemnify and keep this office indemnified
against all acts of omission, negligence, dishonesty or misconduct of the personnel
engaged and this office shall not be liable for any damages or compensation to any
personnel or third party,

11. All damages caused by the personnel to the property of the office shall be
recovered from the service provider/contractor.

12. This office reserves the right to extend the contract further, on the same terms and
conditions subject to satisfactory performance of the service provider/contractor.

13. No other person except service provider/contractor's authorized representative

shall be allowed to enter the offices.

14. Aadhaar/PAN Numbers of each DEOS and will be verified by the service
provider/contractor and they will be allowed to work in this office only after proper
police verification. Proper identification card shall be provided by the service
provider/contractor to the person deployed as DEOs and it must be ensured that the
same are worn to work & ID Cards are displayed on person

15. The service provider/contractor shall ensure that workers deployed by it maintain
discipline of the highest order and that they restrict themselves to their assigned work
only.
16. Any incidence of inappropriate behavior by any of the DEOS and will lead to
breach of agreement and will be sufficient cause for termination of agreement if such
person is not removed immediately.

17. Notwithstanding anything contained herein, this office reserves the right to
terminate the services of the service provider/contractor at any time without giving
any notice of reasons whatsoever.

18. The Service provider/contractor will have to issue wearable photo identity cards of
its persons & the DEOS will be required to display it all time while in office failing
which the person may be asked to leave the premises & penalty of Rs. 100/- on each
instance of failure will be levied.

E. FINANCIAL CONDITIONS

I. The service provider/ contractor will have to specify the amount to be charged by
it towards Service charges/commission for providing the DEOS, It may be noted that
in order to eliminate frivolous bids and disguised charges/deduction from wages of
personnel, service providers biding at 0% commission shall be disqualified.

II. In case multiple Service providers quoting same rates the competent authority
will decide the allocation based upon their capital position and past contract
experience with own and other government departments.

III. Schedule of Requirement- An affidavit (or the stamp paper of Rs. 100/-) is
required to be submitted by the successful Service provider at the time of award of
contract regarding the fact that the persons employed by the contractor shall be the
employees of the Service provider for all intents and purposes and, in no case
employer-employee relationship between the said persons and the Income Tax
Officer(HQ), O/o Pr CIT-1, Amritsar shall accrue implicitly or explicitly and the
Service provider shall solely be responsible for providing all the statutory benefits (as
per relevant laws) e.g. EPF, ESI to eligible Staff employed by it. The affidavit should
also contain a declaration that Service provider shall make payment of compensation
under the Workmen's Compensation Act 1923 or any other applicable Acts or
Enactments in case of injury or death of any of its workers will be paid by the Service
provider. The affidavit should also contain a declaration that the Service provider
shall take care of all other statutory liabilities as well) in the most sincere manner and
shall solely be responsible for the same.

IMPORTANT NOTE
Bidder should ensure that the following documents are part of the QUALIFYING-
cum- TECHNICAL BID:

1 Copy of PAN CARD.

2 Copy of Service Tax/GST Registration Certificate

3. Copy of Registration Certificate with EPF

4. Copy of Registration Certificate with ESI

5. Any other proof required in the tender document.

6 Certified copy of balance sheet, profit and loss account and Income Tax Returris for
AY 2019-20, AY 2020-21 and AY 2021-22.

Disclaimer
The additional terms and conditions have been incorporated by the Buyer after
approval of the Competent Authority in Buyer Organization Buyer organization is
solely responsible for the impact of these clauses on the bidding process, its outcome
and consequences thereof including any eccentricity /restriction arising in the bidding
process due to these ATCS and due to modification of technical specification and/or
terms and conditions governing the bid. Any clause incorporated by the Buyer such as
demanding Tender Sample, incorporating any clause against the MSME policy and
Preference to make in India Policy, mandating any Brand names or Foreign
Certification, changing the default time period for Acceptance of material or payment
timeline governed by OM of Department of Expenditure shall be null and void and
would not be considered part of bid, Further any reference of conditions published on
any external site or reference to external documents/ clauses shall also be null and
void. If any seller has any objection / grievance against these additional clauses or
otherwise on any aspect of this bid, they can raise their representation against the
same by using the Representation window provided in the bid details field in Seller
dashboard after logging in as a seller within 4 days of bid publication on GeM Buyer
is duty bound to reply to all such representations and would not be allowed to open
bids if he fails to reply to such representations.
This Bid is governed by the General Terms and Conditions, conditons stipulated in
Bid and Service Level Agreement specific to this Service as provided in the
Marketplace. However in case if any condition specified in General Terms and
Conditions is contradicted by the conditions stipulated In Service Level Agreement,
then it will over ride the conditions in the General Terms and Conditions

Disclaimer

The additional terms and conditions have been incorporated by the Buyer after
approval of the Competent Authority in Buyer Organization. Buyer organization is
solely responsible for the impact of these clauses on the bidding process, its outcome,
and consequences thereof including any eccentricity/restriction arising in the bidding
process due to these ATCs and due to modification of technical specifications and/or
terms and conditions governing the bid. Any clause incorporated by the Buyer such as
demanding Tender Sample. incorporating any clause against the MSME policy and
Preference to make in India Policy, mandating any Brand names or Foreign
Certification, changing the default time period for Acceptance of material or payment
timeline governed by CM of Department of Expenditure shall be null and void and
would not be considered part of bid. Further any reference of conditions published on
any external site or reference to external documents/clauses shall also be null and
void. If any seller has any objection/grievance against these additional clauses or
otherwise on any aspect of this bid, they can raise their representation against the
same by using the Representation window provided in the bid details field in Seller
dashboard after logging in as a seller within 4 days of bid publication on GeMt. Buyer
is duty bound to reply to all such representations and would not be allowed to open
bids if he fails to reply to such representations. Also, GeM does not permit collection
of Tender fee / Auction fee in case of Bids/Forward Auction as the case may be. Any
stipulation by the Buyer seeking payment of Tender Fee/Auction fee through ATC
clauses would be treated as null and void.

This Bid is governed by the General Terms and Conditions, conditons stipulated in
Bid and Service Level Agreement specific to this Service as provided in the
Marketplace. However in case if any condition Specified in General Terms and
Conditions is contradicted by the conditions stipulated in Service Level Agreement,
then it will over ride the conditions in the General Terms and Conditions.

Thank You