Room service is an important part of the hotel business. Taking room service orders requires sensitivity from waiters. When taking an order, waiters should write down the order, confirm it with the guest, and suggest delicious food options while avoiding excess. They must also ensure the kitchen has all ordered items and promptly submit the order ticket to the kitchen.
Room service is an important part of the hotel business. Taking room service orders requires sensitivity from waiters. When taking an order, waiters should write down the order, confirm it with the guest, and suggest delicious food options while avoiding excess. They must also ensure the kitchen has all ordered items and promptly submit the order ticket to the kitchen.
Room service is an important part of the hotel business. Taking room service orders requires sensitivity from waiters. When taking an order, waiters should write down the order, confirm it with the guest, and suggest delicious food options while avoiding excess. They must also ensure the kitchen has all ordered items and promptly submit the order ticket to the kitchen.
Room service is an important part of the hotel business. Taking room service orders requires sensitivity from waiters. When taking an order, waiters should write down the order, confirm it with the guest, and suggest delicious food options while avoiding excess. They must also ensure the kitchen has all ordered items and promptly submit the order ticket to the kitchen.
Download as DOCX, PDF, TXT or read online from Scribd
Download as docx, pdf, or txt
You are on page 1of 7
Lesson #2
How to Take Order for Room Service
Room service is one of the important parts of
Hotel Business. Without a good room service, no hotel can improve their Hotel business. Taking order for room service is very sensitive and for the reason a waiter have to be sensitive also when he/she is going to take order from the guests for room service. Therefore, according to me every Waiter / Waitress has to be conscious and skill to take room service order from guests. How to take room service order? Any kind of order from your guest, have to take with proficiency & sensitively, after take the order, you must have to confirm about the order of your guest. You can reconfirm the order if you have any confusion or doubt. Your guest may order by Telephone, if the guests do it no problem, just write your orders and confirm it. Write The Order in a Paper: Write the orders that are your guest is ordering you. You have to write all the orders instantly, otherwise, you may forget an order or Food item. Therefore, you have to write your guests order to ensure that you have not forgotten any order or Food Items that is ordered by your guest. Suggest Best & Delicious Food: Taking order is a very difficult work, because, you have to suggest new and delicious food to your guests, when you are taking order from your guest. However, please keep in your mind that never suggest huge amount of Foods, which will be wastage for your guest. You can increase your seal of your restaurant by suggesting best, delicious and rich food to your guest. Confirm about your Food: Be sure/confirm about your foods that are available in your Hotel and Restaurant. Look to your foods that are all items are available or not, if any of the Food item is not available then inform your guest instantly. Otherwise, your guest will may furious to you. Submit your Kitchen Order Token (KOT) to your kitchen as soon as possible. When your foods are ready to serve, carry them by a tray or trolley to your guests room and serve them gently/ smartly. http://fandbfood.com/how-to-take-order-for- room-service/
Order taking procedure in room service
Guest may directly place an order to the room service department through telephone. The telephone systems of today display the room number when a guest calls up. The phone should be answered within three rings by the room service order taker saying good morning/afternoon/evening room service how may I help you sir/madam? The order taker must verify the room number from the display and may address the guest by his name given in the room list Confirm the order by repeating all the dishes ordered by the guest End the conversation saying ‘Than you sir/madam, have a nice day.
The following information must be taken down while taking the order through phone Room number Portion Order (preference of the guest) Time (when he/she wants to have the order)