Harriet Otchere-Darko +233545237339: Work Experience

HARRIET OTCHERE-DARKO
+233545237339 Professional skills
ATM custodian
hodarko@gmail.com Daily reconciliation of ATM

Monthly reconciliation of
general ledgers
Office management
Professional History PERSONAL SKILLS

Active listening
I am a highly motivated, resilient, skilled professional with over Attention to details
four years’ experience in banking who understands clients’ Resourceful
needs and provide personalized service to clients in a CONTACT DETAILS
resourceful manner. I hold a master’s degree in business
administration and currently seeking an opportunity to provide HETKAY@GMAIL.COM
233545257939
customer centered service and use my acquired skills to
influence service delivery.
Work Experience
First Atlantic Bank -Head of Operation (Acting) October
2022-December 2022
 Formulate business strategy with others in the

executive team
 Execute designed policies that align with overall
strategy
 Implement efficient processes and standards
 Coordinate customer service operations and find
ways to ensure customer retention
 Ensure compliance with standard of operation
 Manage contracts and relations with customers,
vendors, partners and other stakeholders
First Atlantic Bank -Cash Management Officer March 2021-

Date
 Evaluates daily cash levels and ensures they

meet short-term operating needs.
 Monitors periodic cash flows to detect business performance.
 Ensure the branch does not exceed their vault limit by evacuating cash to central
vault.
 Timely seek approval when the branch exceeds vault limit as stated in the banks
standard of operation (SOP).
 Monthly prepare proofs to reconcile the General ledgers.
First Atlantic Bank ATM Custodian March 2021- Date
 Monitoring of the ATM to ensure that the machine is up 24/7

 Replenishment of cash into the machine during the week days and weekends to
ensure successful running of the machine to provide superior service to the
customers
 Cleaning of the ATM card reader every two weeks and retrieval of captured
cards.
 Prompt response to ATM faults during the week days and weekends within the
stipulated time
 Reconciliation of the ATM
 Attending to ATM customer complaints like short cash dispense, no cash
promptly
 Monitoring of the up and down time of the machine to ensure efficiency
First Atlantic Bank Customer Service Officer July 2019- December 2020
 Represent the bank at the frontline and also cross sell the banks products to
existing customers
 Attend to customer enquiries and manage other related duties such as checking
or confirming account balances, requisition and issuance of ATM Pins/Card and
all visa related issues, cheque books requests, issuance of Statement to
customers upon request.
 Assist customer with information related to loans
 Attending to customers and resolving their complaints.
 Look for new customers for the bank and also encourage deposit mobilization
 Investment request and booking of T-bill for customers at the branch level
 Responsible for contributing towards delivering branch Sales and financial
targets through
 Cross selling and ensuring that all relevant fees on customer transactions are
taken.
 Cheque book inventory and maintenance
 Opening of account
 Handles general phone and walk-in enquiries
 Assist the relationship officer with the processing of loans for customers.
 Cross sell the new Controller loans to new and existing customers
LURNA COMPANY LTD Administrative Assistant January’16- June 19
 Bookkeeping role; Ensure proper stock and inventory keeping
 Marketing role; marketing of services rendered by company
 Equipment handling; cleaning and servicing of equipment
 Customer service role; keep records of customers and make sure they giving the
best of service.
MTN (Scancom Ltd) Direct Sales Representative (DSR) March '14- March 2015
 Prospecting and sale of products assigned
 Execution of other duties assigned
AGT Microfinance Ltd. La Branch Relationship Manager/Credit Officer July’12-Jan.’13

Credit management role:
 Business appraisal of clients for loan qualification and subsequent acquisition.
 Loan proposal writing.
 Ensure efficient recollection of credit facility given.
Marketing role:
 Prospecting and educating clients on the various product lines.
 Mobilizing funds from the various accounts concerned.
 Business advisory service to clients.
 Continuous management of clients account.
Back office role:
 Opening of account
 Generating and validating of new accounts;
 Auditing of daily transaction call-over.
 Keeping of ledger transactions
 Raising of payment vouchers
ACADEMIC QUALIFICATION
 University of Ghana

 -August 2013 – July 2015 ||Master of Business Administration

(MBA) Finance
 -September 2006 – June 2010 ||Bachelor of Arts (Economics and

Sociology)
 Archbishop Porter Girls Sec.
 -August 2002 –June 2005 ||West African Examination

Council (WAEC)
Reference.
Upon request.

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HARRIET OTCHERE-DARKO

+233545237339 Professional skills

hodarko@gmail.com Daily reconciliation of ATM

Professional History PERSONAL SKILLS

 Formulate business strategy with others in the

First Atlantic Bank -Cash Management Officer March 2021-

 Evaluates daily cash levels and ensures they

First Atlantic Bank ATM Custodian March 2021- Date

 Monitoring of the ATM to ensure that the machine is up 24/7

AGT Microfinance Ltd. La Branch Relationship Manager/Credit Officer July’12-Jan.’13

 -August 2013 – July 2015 ||Master of Business Administration

 -September 2006 – June 2010 ||Bachelor of Arts (Economics and

 Archbishop Porter Girls Sec.

 -August 2002 –June 2005 ||West African Examination

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