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Genius & VM Install-Troubleshooting

This document provides troubleshooting solutions for VM/VDE issues and instructions for installing, configuring, and logging into the Genius application in the UAT environment. It addresses rebooting from within a VM or via the portal, changing libraries in Genius UAT, and resolving common login errors by checking the environment and requesting a user ID or password reset.

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Jim MD
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33 views

Genius & VM Install-Troubleshooting

This document provides troubleshooting solutions for VM/VDE issues and instructions for installing, configuring, and logging into the Genius application in the UAT environment. It addresses rebooting from within a VM or via the portal, changing libraries in Genius UAT, and resolving common login errors by checking the environment and requesting a user ID or password reset.

Uploaded by

Jim MD
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Table of Contents

VM/VDE Troubleshooting..........................................................................................................................................2
Solution 1 : Reboot from within VM......................................................................................................................2
Solution 2 : Reboot via portal.................................................................................................................................2
Installing Genius.........................................................................................................................................................4
Changing Libraries in Genius (UAT Environment)......................................................................................................5
Logging into Genius UAT environment......................................................................................................................6
Troubleshooting Genius error....................................................................................................................................7
How to check Environment....................................................................................................................................7
Pop-up error on Log in...........................................................................................................................................8
Genius User ID Request.............................................................................................................................................9
Genius Password Reset Request................................................................................................................................9
VM/VDE Troubleshooting
Error

Solution 1 : Reboot from within VM

Solution 2 : Reboot via portal


1) Click Here
2) Login with your N# credential
3) Click on Deployments and then Click on VM Link “Dev-Win10……..” and then Click on “VDDP…………”

4) Find & click ‘Reboot’ option under ‘Components’  (you may have to scroll down within the small window
as shown)
Installing Genius
Install following applications from Liberty App Portal http://applications.lmig.com/esd/
Changing Libraries in Genius (UAT Environment)
Log into Genius, on Main Menu press Shift + F4

Type edtlibl and press Enter (as shown)


Type the Library names as shown (starting from ‘Sequence Number’ 10, users might see different Library names
mentioned in the previous email)

Once complete press Enter and F12

Logging into Genius UAT environment


Follow the instruction in this screen record
Troubleshooting Genius error
How to check Environment
The below 2 screenshots show LIU Produc & DTM these are Production environments, correct environment for
UAT log in is XGUWSYS
Pop-up error on Log in
LIU400 does not exist – LIU400 is not the correct environment, LIUTEST is the correct one. User should follow the
log in process mentioned above

LIUTEST does not exist – This is because the user is not set up for LIUTEST, please raise a request (see “Genius
User ID Request” link below).

LIUTEST has been disabled – This is means user’s account is disabled (can be for multiple reasons), please have
the password reset (see “Genius Password Reset Request” link below).
Genius User ID Request
https://forge.lmig.com/issues/servicedesk/customer/portal/711/create/7600

Genius Password Reset Request


https://forge.lmig.com/issues/servicedesk/customer/portal/711/create/7599

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