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Selamat Datang

Welcome to Kerry Express Indonesia

January 2023

Jl. Harapan II No.5 Setu, Cipayung, Jakarta Timur 13880

1500 230
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https://id.kerryexpress.com/
O U R G R O U P O F C O M PA N I E S
Kerry Holdings Limited (“The Kuok Group”)

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SF (Stock code: 002352) was established i n Shunde, Guangdong Province in
1993; Pa rt of Fortune Global 500 company; 2021 revenue: 207 Bi llion RMB

3rd-party Logistics Services Freight forwarding services Leading domestic parcel delivery
l a rgest integrated logistics servi ce provi der i n China, a nd the fourth largest
Provider, warehousing, platform in Southeast Asia express delivery enterprise in the world
inventory management
Covers 99.4% of domestic, 10.5 bi llion volume i n 2021, a ccounted for
35.5% of a i r ca rgo and mail traffic i n China
Ha s 86 a ll ca rgo aircraft with over 110 routes
Biggest private and one- All-cargo Freighter
stop port operator in flying short-haul
Thailand covering GMR among SEA

KLN i s now the exclusive international arms and cargo General Sales
Agent for S.F. Ai rlines in 2022

Co bra nd & continuously s trengthen the construction of i nternational

One of the leading edible oil Fine wine company
Leading luxury core res ources a nd ca pabilities: i nternational a viation network, pick-
Luxury property producer and distributor in the serving a broad range
hotel chain up a nd delivery s ervices network a nd customs network
developer world and market leader in Asia of clientele

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KERRY EXPRESS MILESTONES

KEID r eached
100,000
par cels/day;

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60+ par cel outlets;
300k+ inter national
4,000-8,000 par cels, 150+
parcels per day; tonnage air fr eight
Launched first 12 Parcel outlets;
express business Started Cross Full Integr ation of SF
network in & Ker r y business in
Border shipments
Thailand Indonesia – KEX SF

2006 2020 2022

2002 2008 - 2013 2016 Q2 2018 2019 2021

Ker r y’s fir st Expanded Expanded express KEID r eached 60,000
Selamat Datang 2,000-4,000
footpr int in express network network into par cels/day;
par cels per day;
Indonesia: into Taiwan, M alaysia Expanding 40+ par cel outlets;
Established fir st
Star ting fr eight Vietnam, Hong expr ess networ k Deliver ed to
5 par cel outlets
for war ding Kong Express M arket into Indonesia 20million+ customer s
(C2C);
ser vices in leader in Taiwan (KEID) Ser ved B2B,
Jakar ta 2013: Listed in & Thailand
B2C, Pr oject Strategic partnership and
HK stock shipment
Exchange investment by SF Holdings

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BUSINESS DIVISIONS IN INDONESIA

Express Parcel Deliveries

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Air & Sea Network Integrated Logistics
Domestic & International
― Kerry Freight Worldwide Network ― 136,000+ sqm Logistics Centers ― Launched in May 03, 2018

― Strong Partnership with local air & sea ― 600+ Truck Fleet ― Next-Day Delivery Service in Greater
carriers Jakarta
― In-house Customs Brokerage
― B2B, B2C, C2C, Cross Border
― Java, Sumatra, Kalimantan & more

Combining our global logistics expertise with local capabilities and connections to deliver you industry-leading
solutions in Indonesia.

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EXPRESS SOLUTIONS

600,000+
800,000+

30,000+
Last Mile Fulfillment
B2B B2C B2B2C CROSS BORDER
2,100,000+
250,000+ 1,000+

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5,000+

100,000+
5,000+

INDONESIA REGIONAL
100,000++
INDONESIA
INDONESIA

26,000+ 35,000+ 3,741,000+

depots & parcel shops vehicles under boxes per day
management

Existing Potential 5
 INDONESIA EXPRESS NETWORK
Best in class services across major cities in Java, Sumatera, Kalimantan and Sulawesi islands.
60+ DCs /area under KEID in
a l l Indonesia provinces

Sys tematic and safe COD

col l ection i n major ci ties

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2,500+ People a t major cities

Serang • Jakarta • Purwakarta • Garut • Bandung • Cirebon • Tegal • Pemalang • Purwokerto • Banyumas • Magelang • Sleman • Kulon • Progo • Yogyakarta • Semarang •
Klaten • Boyolali • Surakarta(Solo) • Sragen • Kudus • Madiun • Kediri • Tuban • Malang • Sidoarjo • Surabaya • Jember • Banyuwangi • Aceh • Medan • Pekanbaru •
Padang • Jambi • Bangka • Bengkulu • Batam • Pangkal Pinang • Palembang • Lampung • Metro • Bandar Lampung • Pontianak • Palangkaraya • Banjarmasin • Balikpapan
• Tarakan • Makassar • Manado • Denpasar • Mataram • Kupang • Ambon • Ternate • Sorong • Jayapura • Dumai• Mamuju • Palu • Gorontalo • Gowa • Maros • Bitung •
Minahasa + Many more
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 INDONESIA EXPRESS NETWORK
Best in class services across major cities in Java, Sumatera, Kalimantan and Sulawesi islands.
60+ DCs /area under KEID in
a l l Indonesia provinces

Sys tematic and safe COD

col l ection i n major ci ties

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2,500+ People a t major cities

- Strategic partnership to reach your

customer nationwide
- Kerry as a 4PL: pick-up, handover and
monitor partner performance
KEID’s Partner

Serang • Jakarta • Purwakarta • Garut • Bandung • Cirebon • Tegal • Pemalang • Purwokerto • Banyumas • Magelang • Sleman • Kulon • Progo • Yogyakarta • Semarang •
Klaten • Boyolali • Surakarta(Solo) • Sragen • Kudus • Madiun • Kediri • Tuban • Malang • Sidoarjo • Surabaya • Jember • Banyuwangi • Aceh • Medan • Pekanbaru •
Padang • Jambi • Bangka • Bengkulu • Batam • Pangkal Pinang • Palembang • Lampung • Metro • Bandar Lampung • Pontianak • Palangkaraya • Banjarmasin • Balikpapan
• Tarakan • Makassar • Manado • Denpasar • Mataram • Kupang • Ambon • Ternate • Sorong • Jayapura • Dumai• Mamuju • Palu • Gorontalo • Gowa • Maros • Bitung •
Minahasa + Many more
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OUR SERVICES

EXPRESS
We provide D1 and D2 express delivery
services, with a weight of package up to
30 kg.

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BULKY (KERGO) TRUCKING & MIDDLE
We provide D1 and D2 heavy cargo MILE
door to door delivery services (>30 kg). We provide trucking charter and delivery
services to your preferred destinations.

CROSS BORDER
SOLUTION
We provide Air Export and Import door to
door Services to > 200 countries

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OUR SERVICE TYPES

REGULAR EXPRESS

Slower SLA, cheaper price 1 day service Light weight

Standard SLA
shipment/document services

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with cheaper price

BULKY SHIPMENTS, TRUCKING, MIDDLE MILE:

Mid-weight shipment (3-9kgs) with cheaper price Heavy shipment (>=10kgs) with cheaper price Dedicated trucking

INTERNATIONAL: VALUE ADDED SERVICES:

Export, Import, Custom clearance, Undername Fulfillment and Warehouse service End to end customized logistics solution

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O N E S TO P S O L U T I O N – M O R E VA L U E A D D E D S E RV I CE S

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EASIER DANGEROUS
M ULTI LOCATION FULFILLMENT GOODS & LIQUID
CUSTOMIZED PROJECT
PICKUP
HANDLING

• Dedicated Fleet
• Return Wa rehousing & • Liquid, DG, Battery,
for Di s tribution
Management Pi ck & Repack
Aerosols, etc, can
be carried with
• Multi location / Home/ • Mul ti modal Transportati on The same cost &
Marketplace pickup Storage a nd customized solution
SLA

• Flexible and reachable • Utilizing our trucking

Linehauls from
Sumatera, Java
All the way to Bali

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 SHIPMENT DELIVERY PROCESS

FLOW PROCESS

:
Day 0 : Day 1

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:
:
:
:
:
Info PUP by :
:
Shipper :
Create Booking :
:
:
:
:
:
:
:
:
:
Kerry Picks Up Arrival at HUB Sorting Process :
:
Linehaul to DC Arrival at DC Shipment Delivery COD Collection Update shipment
status on KES Web
:

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K E R RY PA R C E L O U T L E T ( K e P O ) & PA RT N E R
C2C Walk-in Customer and Community based customers & Marketplace Sellers drop off

I. Self Owned II. Partnership

Kerry Express x Soul Parking

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Kerry Express x Mitra Qasir

Cashless Payments

40+ Drop
Off/
Collection
Points

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DRIVEN BY TECHNOLOGY

For Internal - Kerry Express Systems (KES)

Website for Real Time trace & track with live chat feature + Price checking function

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For External (Customer) - Kerry
Express Systems (KES) & POS/Drop off
Paperless POD through mPOD KEID App: Booking & Tracking Seamless API Integration

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O U T S TA N D I N G C U S TO M E R C A R E
• Multiple channel of communication: Website, Social
media, WhatsApp, call centre with fast, responsive
Agents

• Omnichannel customer service powered by Qontak

• Dedicated key account manager & Cust Services for

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key customers

• On-site Implant staff at customer’s warehouse

• Shipment insurance

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SERVICE LEVEL GUARANTEE

Successful Courier Service Level (‘KSL’):

Delivery >99.99%
in Time
Network Service Level (‘NSL’):
>97%

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Failed Delivery - KF 3 days unconditional
Shipment (Kerry’s Reasons) re-delivery
Picked Up
Pre calling
Courier’s KPI
Failed Delivery - CF
(Cus tomer’s Reasons)

Other Service indicators:

• <0.015% Damage & Loss
• <0.5% call center drop rates
• 100% COD Punctuality
Return to Return Level (‘RTN’): • 100% visibility delivery process
Shipper <1%
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C O N T I N U O U S I M P R O V E M E N T & C O L L A B O R AT I O N

GO GREEN CASH DEPOSIT

DELIVERY MAC HINE

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Kerry Express X BRINKS
Kerry Express X Westbike For safer and faster COD
Providing faster and greener deliveries collection at our DCs
at city areas

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M A R K E T I N G C A M PA I G N

COLLABORATIVE OFFLINE/ONLINE
BRANDING
MAR KETING EVENT

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 CSR
M A R K E T I N G C A M PA I G N

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 OUR CUSTOMERS

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 B2C-Shipment Delivery

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 B2B-Shipment Delivery

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 One Stop Distribution-Shipment Delivery

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REGIONAL CROSS BORDER e-COMMERCE

• Facilitating an e-commerce platform’s sales from sellers in origin country to different destinations in region
• “Door To Door” Model (Pickup from sellers/merchants), Freight, Undername and COD service available
• Export sorting facilities in China, Hong Kong, Taiwan and Korea, and others
• Sorting by destinations, pre-printing delivery labels, re-packing, quality checking

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Ori gi n Mi ddl e Ai rport ga teway Kerry Destination
PICKUP TRUCK AIR TRUCK Sorting Facility EXPRESS Cons umers
Sorta tion hub Ga teway i n Destination

Day 0 Day 1 Day 2 Day 3/4

Services in Origin Services in Destination

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 INTERNATIO NA L CUSTO M N ETW O RKS

Formal customs clearance Cross-border e-commerce

business customs clearance

70+ Global Customs 13 Express operator General Commercial Express

Types of Bonded warehouse business

7+1
Customs Clearance clearance
clearance ports customs

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qualifications AEO General personal effects Exhibition Business Clearance
20+ self-operated ports customs clearance
service
Advanced Certifications
Fresh goods customs clearance Other customs clearance related
services

LGG
FRA YVR YYZ
LHR
AMS ULN
IST ORD
ICN NRT
KTM LAX JFK
CAS LHE
KIX
RUH KHI DEL
DAC RGN
DXB BKK HAN MEX
BKO MAA MNL
NBO
ACC ADD
LOS KUL
DLA CMB
KGL SIN
BZV FIH
DAR CGK
LAD
RIO
JNB
SYD
AKL

Customs clearance port Covering major countries and regions, multiple customs clearance modes to meet

Domestic: different customer needs.

15 self-operated ports, including 5 core integrated ports: SZX, HKG, PVG, HGH, WUH(EHU)
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INTERNATIO NA L SERV ICE NETW O RKS
Coverage in the domestic cities: 99.4% Coverage in the domestic counties: 97.6% Domestic self-run service points Overseas self-run and Coverage of international Coverage of cross-border e-commerce
cooperative service points express business parcels
335 prefecture-level cities (including >200 countries and regions
municipalities directly under the Central 2867 cities of county and district >21,000 >20,000 84 countries and regions
Government) level

China Southeast Asia East Asia South Asia Middle East Europe North America South America Africa Oceania
Belgium UK Greece France
Chinese Mainland Cambodia Thailand Japan Bangladesh Oman Germany Russia Hungary Rumani Canada Argentina Uruguay Uganda Mali Australia
Hong Kong Indonesia Vietnam South Korea India UAE Italy Austria Swiss a Mexico Colombia Chile Egypt The Democratic New Zealand
Macau Malaysia Brunei Mongolia Pakistan Saudi Arabia

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Netherlands Bulgaria Ireland Slovakia The United States Venezuela Panama Nigeria Republic of Congo
Taiwan Myanmar Sri Lanka Jordan Poland Cyprus Latvia Slovenia Suriname Brazil Republic of Congo Kenya
Philippines Nepal Qatar Portugal Denmark Republic of Lithuania Spain Ecuador Guatemala South Africa Morocco
Singapore Israel Sweden Estonia Luxembourg Norway Bolivia Peru Togo Tanzania
Turkey Finland Malta Cameroon
Ghana
Ethiopia

Covering major countries in

Asia, Europe, North America,
South America, Africa,
Oceania and other regions,
providing cross-border and
local services.

Data deadline: December 31, 2021

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 THANK YOU

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