Ministry of Education

Sector: ICT
Occupation: Hardware and Networking Service
Assessor’s Package
The assessment covers the following units of competence:
Level_ I
1. Connect hard ware peripherals
2. Install soft ware Application
3. Record client support Requirements
4. Protect application or system software
5. Maintain equipment and software inventory and documentation
6. Operate personal computer
7. Apply quality standards
8. Work with others
9. Receive and respond to work place communication
10. Demonstrate work values
Level _II
1. Operate Database Application
2. Update and Document Operational Procedures
3. Administrate Network and Hardware Peripherals
4. Care for Network and Computer Hardware
5. Access and use internet
6. Implement Maintenance Procedures
7. Maintain Equipment and Consumables
8. Apply Problem Solving Techniques to Routine Malfunction
9. Participate in Workplace Communication
10. Work in Team Environment
Level_ III
1. Gather Data on Business Requirements
2. Determine best fit Topology
3. Configure and Administer Server
4. Create Technical Documentation
5. Monitor and Administer Stem and Network Security
6. Provide first level Remote Help Desk support

Assessor’s Package for IT and Hard ware and net work servicing 1
 7. Identify and Resolve Network Problems
8. Monitor Implementation of Work plan / Activities
9. Conduct / Facilitate User Training
10. Apply Quality Control
11. Lead Small Teams
12. Lead Work place Communication
Level _IV
1. Plan and Organize Work
2. Assist with Policy Development for Client Support
3. Build Internet Infrastructure
4. Migrate to New Technology
5. Determine Maintenance Strategy
6. Establish Quality Standards
7. Utilize Specialized Communication Skills
8. Develop Team and Individuals
ASSESSOR’S INSTRUCTIONS AND RATING GUIDE CONTENTS:
1. Instructions for the competence Assessor
2. Evidence Plan
3. Observation checklist
4. Recording Sheet for Oral Questioning/Interview
5. Project Information
6. Equipment, Tools and Materials

Methods of Assessment
1. Observation/Demonstration
2. Oral questioning/interview
3. Knowledge Assessment

Assessor’s Package for IT and Hard ware and net work servicing 2
INSTRUCTIONS FOR ASSESSOR
Occupation Hard ware and net working service
BEFORE THE ASSESSMENT
1. Establish the assessment context and purpose of the assessment
2. Familiarize self with the qualification or units of competence to be assessed
 Assessment context
 Assessor’s guide
 Assessment methods
 Rating sheets
 Time limits
 Evidence to be collected
 Performance Criteria
 Assessment and Certification arrangements
3. Ensure that the Assessment Center complies with the relevant occupational
health and safety requirement as:
 Well lighted and well ventilated assessment room
 Risk areas properly marked
4. Ensure that the following assessment resources are available in the
Assessment Center:
 Complete set of safe and functional equipment and tools
 Complete set of supplies and materials
 Assessor’s guide and rating sheets (Assessment Package)
5. Notify candidates of any resources they have to bring during the assessment
ON THE DAY OF ASSESSMENT
1. Check the attendance of the candidates
 Check the candidates registered number
 Instruct candidates to sign on the attendance sheet
 Check accomplished self assessment guide
 Provide overview of the qualification to be assessed refer to (EOS)
2. Orient the candidates (Time allotment is 15 minutes)
 explain the context and purpose of the assessment and the assessment
process
 explain the Qualification or units of competency to be assessed and the
evidence to be collected
 outline the assessment procedures to be undertaken
 assess the needs of the candidates and establish any allowable
adjustments in the assessment procedure
 seek feedback regarding the candidate’s understanding of the
occupational standard/units of competence being assessed, evidence
requirements and assessment process
 make all necessary announcement just before the start of the
assessment
 specify the do’s and don’ts inside the assessment room
3. Instruct candidates to accomplish the competency assessment agreement
4. Provide the candidates with all materials, tools and equipment required to
complete the tasks. Ensure that all tools should be of the same kind and quality
5. Administer the assessment in accordance with the outcome-based assessment
methodology
 Give specific instructions to the candidates clearly and slowly and provide

Assessor’s Package for IT and Hard ware and net work servicing 3
 each candidate with a copy of the Candidate Instructions Guide and
Worksheets
 Inform each candidate that they have fifteen minutes reading time for
each Level and total hours given under each project to complete
assessment project.
 Make certain that the candidate fully understands what is expected and
knows the time limits allowed to finish each assessment project.
 Stay at the assessment area during the entire duration of the assessment
activity and observe the candidate perform the tasks.
 Inhibit self from providing any assistance during the assessment or
indicate in any way whether the candidate is or not performing the activity
correctly.
 Intervene only for safety reasons
 Implement the evidence gathering process and ensure its validity,
reliability, fairness and flexibility
 Judge the evidence in terms of the four dimensions of competency – task
skills, task management skills, contingency management skills and job/
role environment skills
 Record details of evidence collected and make judgment about the
candidate’s competence based on the evidence and the relevant
standards required of the units of competence
 Make no alterations/erasures in the rating sheets
POST ASSESSMENT
1. Provide feedback on the outcome of the assessment process. This includes
providing the candidate with:
 clear and constructive feedback on the assessment decision
 Give the candidates your feedback on the assessment result.
Feedback should indicate whether the candidate is:
 COMPETENT
 NOT YET COMPETENT
 information on ways of overcoming any identified gaps in competency
revealed by the assessment
 information on reassessment process, if applicable
2. Prepare the necessary assessment reports
 Record the assessment outcome using the prescribed rating sheet
(Observation Checklist)
 Make sure the report or rating sheets are properly signed by you and the
candidate
 Maintain records of the assessment procedures, evidence collected and
assessment outcome
 Endorse assessment results/outcomes to assessment centre manager
 Prepare recommendations for the issuance of national certificate/
certificate of competence

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Evidence plan
Occupations Hard ware and net working service
Unit of competence All unit of competences are included

Knowledge assessment
Ways of evidence collection: Practical

Oral Questions
Demonstration
Observation &
The evidence must show that the candidate be able to:

Level I
1. Connect Hardware Peripherals
 Connect hardware peripherals X
 Connect Workstation to the Internet X X
2. Install Software Application
 Identify the minimum hardware and Operating System requirements X
of the application program
 Install/upgrade software X
3. Record Client Support Requirements X
 Record call logs and requirements X
 Prioritize and escalate client support requests based on its criticality
X X
and impact on the business
4. Protect Application or System Software
 Modify default user settings to ensure security X
 Monitor the compatibility, functionality, and update the antivirus X
 Configure the virus protection software to protect the computer X
destructive software
 Detect and remove destructive softwares X X
5. Maintain Inventories of Equipments, Software and Documentation
 Document and maintain software hardware inventory X
 Update the details of software X
 Create and maintain the profile or description of Hardware and other X
related equipments
6. Operate Personal Computer
 Start, access system information, and navigate and manipulate X
desktop environment
 Organize basic directory/folder structure and files X
 Create and edit document, and print X

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 7. Apply quality standards
 Apply quality standards(Material and process/procedure) in providing
Information technology Support service
8. Work with others
 Provide support to team members to ensure goals are met X
9. Receive and respond to work place communication
 Perform workplace duties following written notices and spoken messages X X
10. Demonstrate work values
 Follow company ethical standards, organizational policy and guidelines X
to manage company resources and workplace relationships
LEVEL_II
1. Operate Database Application
 Design and develop a simple database X
 Add data, use queries, and create forms and reports X
2. Update and Document Operational Procedures
 Update documentation X
3. Administrate Network and Hardware Peripherals X
 Install and configure network peripherals X
 Maintain networked peripherals in working order
4. Care for Network and Computer Hardware X X
 Identify computer hardware components X
 Determine location requirements of hardware and peripherals X
 Monitor threats to the network
5. Access and Use Internet
 Browse the internet X
 Search for information X
6. Implement Maintenance Procedures
 Establish best practice for hardware and software maintenance X
7. Maintain Equipment and Consumables
 Maintain/replace malfunctioning equipment X
 Prepare maintenance report X
 Apply OHS during maintenance X X
8. Apply Problem Solving Technique to Routine Malfunction
 Apply problem solving techniques to determine root causes of a routine X
malfunction
9. Participating in work place communication X
10. Work in team environment X
Level III
1. Gather Data on Business Requirements
 Identify key information sources X X
 Gather data through formal and informal processes X
2. Determine best fit Topology
 Identify key information sources and Determine user needs X X X
 Develop best and appropriate Network topology X X X
3. Configure and Administer Server

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  Confirm server specification, compatibility and inter-operability X X X
 Configure and Test Server X X
4. Create Technical Documentation
 Identify and Analyze documentation needs and Design documentation X X
5. Monitor and Administer Stem and Network Security
 Ensure User Accounts are controlled X X X
 Secure file and resource access X X X
 Determine authentication requirements X X X
Determine network security X X X
6. Provide first level Remote Help Desk support
 Analyze client support issues X X
 Provide advice on software, hardware or network X X
7. Identify and Resolve Network Problems X X
 Troubleshoot network problems X X
8. Monitor Implementation of Work plan / Activities
 Solve workflow problems and make decisions X X
9. Conduct / Facilitate User Training
 Plan ICT training system X
 Identify the training needs, deliver training, and Monitor implementation X
of the training
10. Apply Quality Control
 Assess quality of service delivered X X
11. Lead Small Teams
 Provide team leadership and Assign responsibilities X
12. Lead Work place Communication
 Identify and communicate issues arising in the workplace X
-
LEVEL IV
1. Plan and Organize Work
 Set Objectives for activities X X
 Plan and schedule work activities X X X
 Implement work plans monitor activities X
2. Assist with Policy Development for Client Support
 Review change requests and Modify system according to requested changes X X
 Train on the use of modified system X X
3. Build Internet Infrastructure
 Plan and design internet infrastructure X X X
4. Migrate to New Technology
 Apply existing knowledge and techniques to technology and transfer X X
 Apply functions of technology to assist in solving organizational problems X X
5. Determine Maintenance Strategy
 Identify and analyze maintenance needs X X
 Formulate maintenance strategy X X
6. Establish Quality Standards
 Identify hazards and critical control points X X X

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  Monitor quality of work outcome X X X
 Participate in maintaining and improving quality at work X X X
7. Utilize Specialized Communication Skills
 Meet common and specific communication needs of trainee X X X
 Represent the institution X X
8. Develop Team and Individuals
 Represent the institution X X
 Provide team leadership X X

LEVEL I

Project Information
Given the necessary equipments, tools, materials, supplies and information the candidate
is expected to perform the following four projects.
Recommended Assessment place: Well equipped computer Lab
Total time allotted: 4:00
Project One: Operating a personal computer, connecting hardware peripherals and
connecting workstations to the internet (60 minutes)

Task 1: Connect hardware peripherals and operate personal computer

A. Connect the peripherals provided (Monitor, system unit, keyboard ,Printer,UPS etc)
B. Startup the computer and create the following directory structure inside my
documents

C. Access system information of one of the computers you are provided with and fill the
table below correctly

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 Table1. Basic System Information
System parameter System Description

1 Operating System Name

2 Operating System Version

3 Operating System Manufacturer

4 System manufacturer

5 System Model

6 System Type

7 Processor(S)

8 Bios version

9 Total Physical memory

D. Save the above document in the folder ICT and print it

Task 2: LAN connection and Internet sharing

A. Connect the two computers peer to peer using appropriate cable

B. Configure a dialup internet connection using Table 2 information in one of the
computers(PC 1) and share the internet connection to the other computer(PC2)

Table 2. Dialup Connection Information

1 ISP Name ETC

2 Username IC Support

3 Password !QAZxsw2

4 Dial Phone Number 900

Project 2. Installation of Software application (45 minutes)

Task 1. A client requested you to install l Microsoft Office 2007, but he/she
needs Only Microsoft office word 2007 and Microsoft offices OneNote 2007 are
to be installed.

A. Identify and list Microsoft office 2007 requirements

Table 3. The summary of system requirements

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 Minimum OS requirement:

Minimum hardware requirement:

B. Install the software as requested by your client in one of the computers

provided

Project 3: Recording client support Requests (60 minutes)

Suppose you are working in Ethio-life Hospital as an IT support service technician; today
you have received the following four support request forms (Form 1, Form 2, Form 3,
Form 4,) from departments of the hospital. In addition you received a call from W/t
Frehiwot from reception to fix the mouse that is not fast enough to work with and Ato
Demena came to your workshop and requested you to provide him a latest Dell computer.

(Note: according to the Hospital’s policy, an IT support Service technician is expected

only to provide maintenance support and Advice to Requests.)

Form 1. Support Request Form

Request ID: SRF0045

Department: Medical Director Date of Request: xx/x/2010 Time of request: 8:30
AM_______
Name of Client: Dr. Zewdu______________________________________________
Equipment Description: Toshiba Laptop
Problem Description: Windows Media Player in my laptop is not working
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

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 Form 2. Support Request Form

Request ID: SRF0045

Department: Finance Date of Request: xx/x/2010 Time of request: 8:30
AM_______
Name of Client: W/ro Mestawot______________________________________________
Equipment Description: Dell Computer
Problem Description: the computer that I am working payroll is restarting now and then
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Form 3. Support Request Form

Request ID: SRF0045
Department: Special/Emergency Date of Request: Time of request: 8:30 AM_______
Treatment xx/x/2010
Name of Client: Dr. Bekele_____________________________________________
Equipment Description: Acer computer
Problem Description: the computer system that I am following up patients that need special care is not
responding
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Form 3. Support Request Form

Request ID: SRF0045

Department: HRM Date of Request: Time of request: 8:30 AM_______
Department_______________ xx/x/2010
Name of Client: W/t Rahma____________________________________________
Equipment Description: HP LaserJet Printer___________________
Problem Description: my printer stopped printing from my Dell computer(I want to print attendance
sheet)
For IT Support technician Only
Technician Name:
_______________________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Assessor’s Package for IT and Hard ware and net work servicing 11
Task 1: Record the details of all the requests by preparing a request recording list (you
need to record all the details including their current status)

Task 2: prioritize and escalate the requests considering your working environment and
your roles and responsibilities.

Project 4: Protecting computer and Maintaining Inventories of Equipments and software

Documentation (45 minuets)

Task 1: Create user accounts using the information on table 5.

Table 5. User Account Information

No User Name Privilege Password
1 IT Support Computer administrator #EDCvfr4
2 Admin1 Computer administrator -
3 New Guest Limited -

Task 2. Install an antivirus program provided and configure it to scan and update
automatically on weekly bases

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Observation Checklist
Candidate’s Name:
Assessor’s Name:
Occupation IT Support Service
Unit of Competence 1,2,3,4,5,6,9
Date of Assessment:
Time of Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of the activity to
the standard expected in the enterprise.
 Ask the candidate a selection of the questions from the attached list to confirm his/ her
underpinning knowledge.
 Place a tick in the box to show that the candidate answered the questions correctly.
 Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate…? Yes No

Project 1: Operating a personal computer, connecting hardware peripherals and

connecting workstations to the internet
 Connect all peripheral devices provided correctly  
 Start up the computer  
 Create the directory structure as provided  
 Access system information and recorded as required  
 Save the document in the correct folder  
 Print the document by configuring the printer  
 Connect the two computers using appropriate cable  
 Configure a dial up internet connection in one of the computers(PC 1)  
 Share the dialup connection to the other computer(PC 2)  
Project 2 : Installation of Software application
 Identify Microsoft office 2007 installation requirements  

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  Install the software based on client’s requirement  
Project 3: Recording client support Requests
 Log all requests(requests from form, verbal, and phone call)  
 Prioritize and escalate properly  
Project 4: Protecting computer and Maintaining Inventories of Equipments and software
Documentation
 Create user accounts following the instruction correctly  
 Install the antivirus program  
 Configure the antivirus program to update and scan automatically  
The candidate’s demonstration was:
Satisfactory  Not Satisfactory 

Recording Sheet for Oral Questioning

Candidate’s Name:
Occupation IT Support Service
Unit of Competence 1,3,4,7,8,9,10
Oral/interview questions Satisfactory
response
Yes No
Q1. What recommendation/advice would you provide in case of weak default  
security/password settings in a computer that has critical data?
Q2. What would you do if the quality of a new product purchased measured  
below workplace standard?
Q3. What would you do if you are unable to troubleshoot a malfunctioning  
computer?
Q4.what would you do if a client is stating the problems he encountered on his  
computer?
Q5. What action would you take if an employee in your company used company  
IT recourses for his own personal use?
Q6. What precautions would you take while working inside a system unit?  
Q7. What cable orientation would you use if you want to connect two computers
using a Hub?

Assessor’s Package for IT and Hard ware and net work servicing 14
The candidate’s underpinning knowledge was:
Satisfactory  Not satisfactory 
Assessor’s Signature: Date:
Acceptable answers are:
A1.
 I will advice to change the username, password and to use a long strong
password that includes special characters, numbers and alphabets
 I will advice not to use weak passwords such as family names, pet’s name,
birthdates, which are simple to find out.
A2.
 causes of deviation from standard are identified and reported in accordance
with work place procedures
A3. The candidate must answer at least two possible answers given below:
 I will read further to troubleshoot it by myself
 I will escalate the situation to the next level
 I will ask an assistance from my group
A4.
 I will listen attentively; I will take notes and then act accordingly.
A5.
 I will advice him not to do the same again but if he continues to do so, I will
report following companies ethical standards, policies and guidelines.
A6. The candidate must answer all possible answers given below:
 I will use wrist watch strap to discharge, if wrist watch strap is not available I will
discharge by rubbing on the case cover.
 I will unplug all power cables.
A7.
 I will use a straight though cable orientation

Assessor’s Package for IT and Hard ware and net work servicing 15
Tools (Per candidate)
No. Items Qty Unit Specification
1 Computer with Modem and 2 pieces Standard
accessories
2 Factory crimped UTP 2 » Cat 6 cross over and Straight
cables through cables 1meter
3 UPS 1 piece Standard type
4 Printer 1 piece Standard
5 MacAfee or Symantec 1 piece Standard
antivirus
6 Microsoft office 2007 1 piece Standard
software
7 Paper 10 pieces Standard
8 Dialup internet connection

Assessor’s Package for IT and Hard ware and net work servicing 16
 LEVEL_II
Project Information
Given the necessary equipments, tools, materials, supplies and information the candidate
is expected to perform the following four projects.
Recommended Assessment place: Well equipped computer Lab with Internet
connection.
Total time allotted: 3:30
Project One: LAN Configuration (45 Minutes)

Task 1: Configure a simple Local Area Network (LAN) which consists of two computers
and a network printer using a Hub.
Note: you need to prepare appropriate cable for your network

Task 2: Configure/add the network printer in both computers

Project two: Access and Use Internet (30 Minutes)

Task 1: Using the internet connection available in your computer

 Open internet browser (Internet Explorer, Firefox Mozilla ,Opera or any other)
 Browse the Ethiopian government portal (www.ethiopia.gov.et), and make it a
default home page.
 Browse and bookmark the website of the Ethiopian Reporter Newspaper and
Ethiopian Airlines.

Task 2: Using a known search engine find and download an audio and video driver for
the Lenovo ThinkPad Notebook (Family: T500) which has a windows Vista
Operating System installed.

Project three: Identifying and Demonstrating Computer Hardware components (60

minutes)

Task 1: Disassemble the PC’s major components (Processor, RAM, Hard Disk, NIC (If
applicable), CD-Rom, and power and data cables)

Task 2: Demonstrate each hardware components function and reassemble the system
unit by installing all system components as required.

Task 3: Test the computers functionality to insure that all components and peripherals are
working correctly.

Task 4: Propose a computer specification for graphic design and multimedia work. The
Specification document that you are expected to produce may contain but are not
limited to the following information:

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  Processor type and speed,
 Capacity of memory
 CD-Rom type
 Operating system installed
 Hard disk capacity

(Hint: Take the specification of the computer that you are working as a reference.)

Project Four: Design and develop a database. (45 Minutes)

A Garment Company has 100 employees. The company would like to have a report that
contains the Name, Birthday, Salary and Gender of the employee based on their
education level (MA, BSC, Diploma and Certificate). Assume you are working in that
company’s IT Department and expected to design and develop a database according to
the requirement. The database expected to have the following features

 Employee list entry form

 Query on employee with their educational level
 Report of employees categorized by their education
The candidate is expected to design and develop a database which has all the features
and functions stated above using Microsoft Office Access 2007

The following the database objects expected to be developed in the project

Table 1 Employee List

EmpID Name Birth Date Gender Salary Education

1 Bereket Ayele 6-7-1969 M 2900 MA
2 Henok Tamirat 8-8-1970 M 2500 BSC
3 Melat Chufe 9-6-1980 F 1982 BSC
4 Abuye Mengesha 7-3-1980 M 1636 Diploma
5 Yadessa Chala 2-5-1980 M 1228 Certificate
Table 2 Education Level
Id Education Level
1 MA
2 BSC
3 Diploma
4 Certificate
NOTE: The assessor should observe at least the following major parts of the database
Designed and developed.
Figure 1. Table Relationship

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Figure 2. Data Entry Form

Figure 3. Query

Figure 4. Report

Assessor’s Package for IT and Hard ware and net work servicing 19
Observation Checklist
Candidate’s
Name:
Assessor’s
Name:
Occupation IT Support Service
Unit of 1,3,4,5,7
Competence
Date of
Assessment:
Time of
Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of the
activity to the standard expected in the enterprise.
 Ask the candidate a selection of the questions from the attached list to confirm his/
her underpinning knowledge.
 Place a tick in the box to show that the candidate answered the questions correctly.
 Complete the feedback sections of the form.
OBSERVATION

Assessor’s Package for IT and Hard ware and net work servicing 20
 During the demonstration of skills, did the candidate…? Yes No

Project 1 : LAN Configuration

 Prepare straight through cables  
 Connect the devices correctly and test connectivity  
 Use IP Address correctly  
 Configure printer in both computers and print test page  
Project 2 : Access and Use Internet
 Open internet browser and access internet  
 Browse www.ethiopia.gov.et and make a default home page  
 Browse and bookmark www.ethiopianreporter.com and  
www.ethiopianairlines.com websites correctly
 Find and download audio and video driver for the laptop from the  
vendor website
Project 3 : Identifying and Demonstrating Computer Hardware components
 Disassemble major components as required  
 Demonstrate all hardware components disassembled  
 Reassemble all system units  
 Test the computer for successful start up  
 Prepare computer specification for the intended job  
Project 4: Design and develop a database.
 Identify the major entities of the database  
 Design the database objects(Tables, forms and queries and report) and  
relationships
 Implement the database  
The candidate’s demonstration was:
Satisfactory  Not Satisfactory 

Recording Sheet for Oral Questioning

Candidate’s Name:
Occupation IT Support Service
Unit of Competence 2,4,6,8,9,10

Assessor’s Package for IT and Hard ware and net work servicing 21
 Oral/interview questions Satisfactory
response
Yes No
1. Q1. What stapes would you follow in order to update and document  
operational procedures?
Q2. If you are not provided with a network printer, how would you  
configure and use the printer in your LAN efficiently?
Q3. What problem solving techniques would you follow when  
hardware/software malfunction occurs?
Q4. While monitoring threats to the network, which information sources  
would you use?
Q5. What precautions would you take while working inside a system  
unit?
Q6. What channels of communication would you use in workplace  
communication?
The candidate’s underpinning knowledge was:
Satisfactory  Not satisfactory 

Assessor’s Signature: Date:

Acceptable answers are:
A1. .The candidate must answer all possible answers given below
 Review current version of technical and user documentation, and Identify the
gap in the current system
 New operational procedure requirements are identified, Propose new
procedures and submit to appropriate person
 Feedback is reviewed and appropriate changes are made
 Technical and user documentation are updated to incorporate changes
A2.
 I will configure and share the printer in one of the computers that are connected
in the network
A3. .The candidate must answer all answers given below
a. Identify the problem
b. Possible causes of the problem are established

Assessor’s Package for IT and Hard ware and net work servicing 22
 c. Recommended solutions are developed
A4. .The candidate must answer at least one possible answers given below
 I will use third party softwares or utilities
 Logs and security audit reports
A5. .The candidate must answer at least one possible answers given below
 I will use static wrist strap to discharge, if static wrist strap is not available I will
discharge by rubbing on the case cover
 I will unplug all power cables
A6. .The candidate must answer at least three possible answers given below
 Memorandum
 Circular
 Notice
 Information discussion
 Follow-up or verbal instruction
 Face to face communication
Tools (Per candidate)
No Items Qty Unit Specification
.
1 Internet Connectivity For all candidates
2 Computer with accessories 2 pieces Standard
3 Network cable 4 meter Cat 6 UTP cables
4 Printer 1 piece Standard
5 RJ-45 connector 10 » Standard
6 Paper 10 » Standard
7 Cable Tester 1 piece standard
8 Cable crimper 1 » standard
9 Screw Driver 1 » Standard
10 Access switch or Hub 1 » Standard

Assessor’s Package for IT and Hard ware and net work servicing 23
 LEVEL III
Project Information

Given the necessary materials and supplies the candidate is expected to perform the
following project:
Recommended Assessment place: Well equipped IT lab with server environment
Project Title: - Server Configuration and Administration

Time allotted: 4:00 hrs

Task1:- Installation of Server Operating System
a. Connect the necessary peripheral devices of the Server Computer and make ready
for Server Operating System installation.
b. Make ready other two Computers by installing Operating System and necessary
software on them.
c. Install Windows Server 2003 Operating System on the Server Computer
d. Install the necessary drivers for the devices
e. Establish connections among the Server and the Clients
f. Configure the Server as a DNS and Active Directory for the Server Computer using
the COC.local as a domain name.

Task2:- Server Administration and Security Configuration

1. Create Groups of Computer using two group names FINANCE and ADMINISTRATION and
make sure that the Client Computers joined the groups.
2. Create Users and Passwords for the two Groups as follows:
A For FINANCE group, Users (COCUser1 and COCUser2), Password (user1 and
user2) respectively.
B For ADMINISTRATION group, Users (COCUser3 and COCUser4), Password
(user3 and user4) respectively.
3. Create user privileges to change their passwords at first login for Users COCUser3 and
COCUser4.
4. Set the Access limitation time for the FINANCE group users to access the network from
Monday to Friday from 8:00AM to 5:00PM only.
5. Add (join) the Client Computers to the Domain COC.local.
6. Turn on Windows Firewall for the Server Computer

Assessor’s Package for IT and Hard ware and net work servicing 24
Observation Checklist
Candidate’s Name:
Assessor’s Name:
Occupation: Hardware and Networking Service
Unit of Competency: 02, 03, 05, 07, 08
Date of Assessment:
Time of Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of the
activity to the standard expected in the enterprise.
 Ask the candidate a selection of the questions from the attached list to confirm
his/ her underpinning knowledge.
 Place a tick in the box to show that the candidate answered the questions
correctly.
 Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No

Project:- Server Configuration and Administration

Task 1:- Installation of Server Operating System

 Connect peripheral devices to the Server and Client

 
Computers
 Install Operation Systems both on the Server and Clients
 
 Install the appropriate drivers for the required devices  
 Establish the Network Connectivity among the clients and the
 
Server
 Configure the AD and DNS correctly  
Task 2: - Server Administration and Security Configuration

 Create the Groups and Users accordingly  

 Create the user privileges as specified  
 Set the access time limit for users as specified correctly  
 Configure the client computers to join the Domain  

Assessor’s Package for IT and Hard ware and net work servicing 25
  Turn on the Windows Firewall for the Server Computer  
The candidate’s underpinning Skill was:
Satisfactory  Not satisfactory 
Recording Sheet for Oral Questioning

Candidate’s Name:
Occupation Hardware and Network Servicing
Unit of Competency: 01, 04, 06, 07, 09, 10,11,12
Satisfactory
Oral/interview questions response
Yes No
Q1. What factors do you consider to establish a new network for an  
organization?
Q2. What common elements should be included while creating network  
technical documentations?
Q3. How do you assist the remote site user when he/she cannot access the  
internet in your organization?
Q4. What procedures do you follow to provide training for a new staff on how  
to use the Network infrastructure of your organization?
Q5. How could you improve the quality of the network service in your  
organizations?
Q6. Assuming, you are facing a problem while working as a Hardware and  
Network Technician in the work place, to whom you will report?
Q7. What mechanism do you use for efficient and effective performance of  
your staff under your leadership?
The candidate’s underpinning knowledge was:
Satisfactory  Not satisfactory 
Assessor’s Signature: Date:
Acceptable answers are:
A1. The candidate must provide at least two answers from the given possible answers
bellow:
 Cost /budgets of the organization
 Organizations requirements
 User requirements
A2: The candidate must provide at least three answers from the given possible answers
bellow:
 Physical Network Design
 Logical Network Design
 Naming Convention
 IP Address range (schema)

Assessor’s Package for IT and Hard ware and net work servicing 26
  Version and type of Operating System and other Application
 Device specifications
A3. The candidate must provide the given possible answers
 Gather detail information
 Identify the Problems
 Provide solution based on the identified problems
A4. The candidate must provide the possible answers from:
 Prepare training manuals/materials
 Plan for a training
 Conduct training
 Evaluate the training as it is done according to plan.
A5. The candidate must provide at least 2 from the given possible answers
 Clearing from malicious codes(viruses, worms, others)
 Upgrading the devices
 Updating patches and packs of Softwares
 Filtering unwanted Network traffics
A6. The candidate must provide the given possible answer
 Immediate supervisor
A7. The candidate must provide at least 2 from the given possible answers
 provide the responsibility
 supervise and follow up
 Provide training, assistance and support on the given responsibility.
Equipments, Materials and Supplies (per candidate)
No. Items Unit Qty Specification
1 Computers PCs 1 Minimum Pentium 4, At
least 1GB RAM with NIC
Computer PCS 2 Above Pentium III having
RAM 256MB with NIC
2 Windows Server 2003 Standard PCs 1
Edition
3 Windows XP OS Professional Edition PCs 2
4 Compatible Driver CD’s both for the PCs 3
Server and Client Computer
5 Cable Meter 3 3meters UTP Straight
through crimped cables
7 Switch /Hub PCs 1 Minimum 4 port

Assessor’s Package for IT and Hard ware and net work servicing 27
 LEVEL_IV
Project Information

Given the necessary materials and supplies the candidate is expected to perform the
following project:
Assessment place: Well equipped Training Centre
Project 1: - Design Network Infrastructure
Time allotted: 4:30 hrs
Task: - Given the following scenario, do according to the following
XYZ Company has four building in a compound that is in average distance of 75m
between them. Each building has two floors. Assume that in average there are 20
users per floor. The company also has a SOHO 1MB speed of internet connection
from the service provider. Here, it is expected that you should propose the cost
efficient and maximum throughput way of implementing this network.
The candidate should demonstrate the following by using Visio 2003 software
1. The physical and logical network diagram
2. The appropriate type of cable to be used
3. The appropriate cabling to be used for the network
4. The appropriate network devices required
Project 2: install and configure server 2008
Task1: installing server 2008 operating system
1. Install Windows Server 2008 Operating System on the Server Computer
2. Establish connections among the Server and the two Clients
3. Configure the Server as a DNS and Active Directory for the Server Computer using
the HRM .local as a domain name.
4. Configure server as DHCP with range of 192.168.1.2 to 192.168.1.4

Task2:-configer the server

1. Create Groups of Computer using two group names Human recourse and Director office
and make sure that the Client Computers joined the groups.
2. Create Users and Passwords for the two Groups as follows:
A For Human recourse group, Users ( Alemu and Almaz ), Password
(Pa$$w0rd1 and Pa$$w0rd2 ) respectively.
B For Director office group, Users (Mamo and Abrehet ), Password
(Pa$$w0rd 3 and Pa$$w0rd 4) respectively.
3. Set the Access limitation time for the Human recourse group users to access the network
from Monday to Friday during lunch hour from 12:30AM to 1:30PM only.
4. Add (join) the Client Computers to the Domain HRM local.
5. Make your server secure by using Firewall
6. create technical documentation for every network devices that you use on this task
7. save the documentation on the desktop by the name documentation
8. share the document for the clients
9. print the shared document from the clients

Assessor’s Package for IT and Hard ware and net work servicing 28
Observation Checklist
Candidate’s Name:
Assessor’s Name:
Occupation: Hardware and Network Servicing LV_IV
Unit of Competency: 01,03,04,05,06,07
Date of Assessment:
Time of Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of the
activity to the standard expected in the enterprise.
 Ask the candidate a selection of the questions from the attached list to confirm
his/ her underpinning knowledge.
 Place a tick in the box to show that the candidate answered the questions
correctly.
 Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No
Project 1:- Design Network Infrastructure
Task:- Given the following scenario, do according to the following
 Design the physical and logical network diagram as much
 
similar as the given diagram (See the Diagram)

Assessor’s Package for IT and Hard ware and net work servicing 29
 8/21/2010

Physical and Logical Diagram

Subtitle

Service Provider

e
C abl
ial
Se r
UTP_Straight through
Router

UTP_CrossOver UTP_CrossOver
UTP_CrossOver
UTP_CrossOver Distribute Switch
Building1

Access Switch

Access Switch

UTP_CrossOver

Access Switch
UTP_CrossOver Access Switch

Building_2
Access Switch Building_3
Access Switch

 Choice the appropriate type of cable to be used  

 Show the appropriate cabling (Straight through, Cross over)  
 Set the appropriate network devices  
Project 2:- Server Configuration and Administration
Task 1:- installing server 2008 operating system
 Connect peripheral devices to the Server and Client
 
Computers
 Install Operating Systems on the Server  
 Install the appropriate drivers for the required devices  
 Establish the Network Connectivity among the clients and
 
the Server
 Configure the Active directory and correctly  
 Configure the DNS correctly  
 Configure the DHCP correctly  
Task 2 configure the server
 Create the Groups
 Create Users with in the groups  
 Set the access time limit for users as specified correctly  
 Configure the client computers to join the Domain  
 Turn on the Windows Firewall for the Server Computer  
 create technical documentation for every network devices
 
that you use on this task

Assessor’s Package for IT and Hard ware and net work servicing 30
  save the documentation on the desktop by the name
 
documentation
 share the document for the clients  
 print the shared document from the clients  
The candidate’s underpinning Skill was:
Satisfactory  Not satisfactory 
Recording Sheet for Oral Questioning

Candidate’s Name:
Occupation Hardware and Network Servicing L_ lV
Unit of Competency:
Satisfactory
Oral/interview questions response
Yes No
Q1. You have 5 buildings in your organization each can hold around 22  
employees, which type of internet infrastructure you prefer best for this
organization? Support your answer by the advantages it can provide rather
than the others.
Q2. Assume you are working as leader of Hardware and network technician and  
you are facing a communication problem or disagreement with the team,
what will be the consequences or the side effects?
Q3. What are the steps to be seen to migrate from the existing technology to  
new technology?
Q4. What procedures do you follow to provide training for a new stuff on how to  
use the Network infrastructure of your organization?
Q5. You are one of the IT stuff of your organization and you are ordered to  
formulate the maintenance strategy of your organization. How do you
approach?
Q6.How could you distinguish DNS problem from Network problem?  

Q7.Abisinia international bank has 120 client computes in the head office with  
window 2000 operating system. The whole computer connected a
centralized server. The company wants to upgrade window 2000 to
windows XP. As a network administrator what you suggest. (Assume to
minimize cost, time and labour.)
The candidate’s underpinning knowledge was:
Satisfactory  Not satisfactory 
Assessor’s Signature: Date:
Acceptable answers are:
A1.The candidate must provide the following answers in order:
 broadband at least 1Mb/s and its advantages
A2: The candidate must provide at least 2 answers from the given possible answers bellow:

Assessor’s Package for IT and Hard ware and net work servicing 31
  No efficient and effective work will be performed
 The output of the organization will decline
 No good services will be provided
 Customer complain will arise, etc
A3. The candidate must provide the given possible answers
 Identify and internalize the features of the technology
 Create awareness on the advantages and additional features of the technology
 Discuss with the decision makers or higher officials
 Adapt and adopt the technology
A4. The candidate must provide the possible answers from:
 Prepare training manuals/materials
 Plan for a training
 Conduct training
 Evaluate the training as it is done according to plan.
A5. The candidate must provide at least 2 from the given possible answers
 Plan for preventive maintenance
 Prepare Schedule for the actual maintenance
 Plan for measure to be taken on corrective maintenance
A6. The candidate must provide the given possible answer
 By trying to access the resources using IP addresses, if it is accessible, the problem is
DNS problem; otherwise the problem is of the network.
A7
 The original operating system run on the server and configure the clients network boot
system.
Materials and Supplies (per candidate)
No. Items Unit Qty Specification
1 Computers PCs 1 Minimum Pentium 4, At
least 1GB RAM with NIC
Computer PCS 2 Above Pentium III
having RAM 256MB with
NIC
2 Windows Server 2008 Standard PCs 1
Edition
3 Windows XP OS Professional Edition PCs 2
4 Compatible Driver CD’s both for the PCs 3
Server and Client Computer
5 Cable PCs 3 3 Pcs UTP Straight
through crimped cables
7 Switch /Hub PCs 1 Minimum 8 port

Assessor’s Package for IT and Hard ware and net work servicing 32