User Manual

Original Instructions

PanelView 5310 Terminals

Catalog Numbers 2713P-T7WD1, 2713P-T7WD1-B, 2713P-T9WD1, 2713P-T9WD1-B, 2713P-T12WD1, 2713P-T12WD1-B
Important User Information
Read this document and the documents listed in the additional resources section about installation, configuration, and
operation of this equipment before you install, configure, operate, or maintain this product. Users are required to
familiarize themselves with installation and wiring instructions in addition to requirements of all applicable codes, laws,
and standards.

Activities including installation, adjustments, putting into service, use, assembly, disassembly, and maintenance are
required to be carried out by suitably trained personnel in accordance with applicable code of practice.

If this equipment is used in a manner not specified by the manufacturer, the protection provided by the equipment may
be impaired.

In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from
the use or application of this equipment.

The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and
requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or
liability for actual use based on the examples and diagrams.

No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or
software described in this manual.

Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation,
Inc., is prohibited.

Throughout this manual, when necessary, we use notes to make you aware of safety considerations.

WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous
environment, which may lead to personal injury or death, property damage, or economic loss.

ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property
damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence.

IMPORTANT Identifies information that is critical for successful application and understanding of the product.

Labels may also be on or inside the equipment to provide specific precautions.

SHOCK HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous
voltage may be present.

BURN HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may
reach dangerous temperatures.

ARC FLASH HAZARD: Labels may be on or inside the equipment, for example, a motor control center, to alert people to
potential Arc Flash. Arc Flash will cause severe injury or death. Wear proper Personal Protective Equipment (PPE). Follow ALL
Regulatory requirements for safe work practices and for Personal Protective Equipment (PPE).
 Table of Contents

Preface
Summary of Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Request Corresponding Source for Open Source Packages . . . . . . . . . 8
Product Firmware and Release Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 1
Overview About the PanelView 5310 Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operator Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Touch Gestures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Studio 5000 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
EtherNet/IP Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Typical Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Catalog Number Explanation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Product Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ethernet Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 2
Install the PanelView 5310 Installation Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Terminal Environment and Enclosure Information. . . . . . . . . . . . . . . . . . . . 20
Wiring and Safety Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Outdoor Installation Recommendations . . . . . . . . . . . . . . . . . . . . 21
Mounting Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Mounting Clearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Panel Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Panel Cutout Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Terminal Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Prepare for Panel Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Mount the Terminal in a Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Remove and Replace Power Terminal Block . . . . . . . . . . . . . . . . . . . . . 32
Connect Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connect to a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Linear Network Topology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Star Network Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Initial Startup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Update the Firmware before You Use the Terminal . . . . . . . . . . 37

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Table of Contents

Chapter 3
Configure Terminal Settings Runtime Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Enter Data With Virtual Keyboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Log On to the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Log Off of the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Configure the IP Address of the Terminal . . . . . . . . . . . . . . . . . . . . . . . 46
Use DHCP to Assign an IP Address for the Terminal . . . . . . . . 46
Assign a Static IP Address for the Terminal . . . . . . . . . . . . . . . . . . 47
Configure a DNS Address for the Terminal . . . . . . . . . . . . . . . . . . . . . 48
Configure the Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
View the Network Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Export a Data Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Adjust the Brightness of the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Configure the Display Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Calibrate the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Disable Downloads to the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Change the HMI Device Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
View the Firmware Revision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Display Terminal Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Enable the VNC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Load an Application from Removable Media . . . . . . . . . . . . . . . . . . . . 61
Reboot the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Change the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
View General Information for the Configured Controller . . . . . . . . 64

Chapter 4
Monitor and Manage Control Alarm Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
System Alarms Alarm Help Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
View the Alarm Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Manage the Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Alarm Detail Pane Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Filter the Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 5
Install and Replace Accessories and Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Components Voltage Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Electrostatic Discharge Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Connect to USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
USB Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Insert an SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Replace the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

4 Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019

 Table of Contents

Chapter 6
Update Firmware Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Firmware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Get the Terminal Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Install the ControlFLASH Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Update the Firmware by Using ControlFLASH Software . . . . . . . . 83
Verify the Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Chapter 7
Troubleshooting Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
View Diagnostic Information for the Configured Controller. . . . . . 89
Troubleshooting Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Import a Troubleshooting Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Export a Troubleshooting Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Terminal Does Not Start Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Terminal Restarts Intermittently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Touch Screen Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Ethernet Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Cannot Download Application to Terminal. . . . . . . . . . . . . . . . . . . . . 95
Performance Is Slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Resistance to Chemicals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Clean the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Remove Paint and Grease . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Equipment Wash Downs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Ship the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Restore Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Dispose of the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

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Table of Contents

6 Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019

 Preface

This manual describes how to install, configure, operate, and troubleshoot the
PanelView™ 5310 terminals. This manual does not provide procedures on how to
create applications that run on the terminals, or ladder logic that runs in the
controller.

Other tasks that you must do include:

• Configure the Ethernet settings and update the firmware of the terminal.

IMPORTANT You must configure the Ethernet settings and update the firmware
before you can download a View Designer project and use the
terminal. See Initial Startup on page 37.

• Create a project by using the Studio 5000 View Designer® application.

• Create control logic for the controller by using the Studio 5000 Logix
Designer® application.

Summary of Changes This manual contains new and updated information as indicated in the following
table.

Topic Page
Converted content in Package Contents section into a table. 7
Increased maximum number of user-defined screens from 50 to 100. 11
Increased maximum number of Logix-based alarms from 1,000 to 4,000, and added footnote. 11
Added logos and cross-reference in item 7 description in Table 1. 12
Added catalog numbers for 8-GB and 32-GB SD cards, and revised footnote in Table 5. 17
Added SD card content following Table 5. 17
Added Installation Precautions title and introductory sentence. 20
Added Environment and Enclosure Information subtitle. 20
Added Wiring and Safety Guidelines subtitle. 21
Added Outdoor Installation Recommendations subsection. 21
Added Accessories and Replacement Parts section. 75
Added Voltage Precautions section. 75
Added Electrostatic Discharge Precautions section. 76
Added cross-reference to second sentence of Install an SD Card section. 77
Added Dispose of the Terminal section. 98

Package Contents The PanelView 5310 terminals ship with these items.

Item Description
Hardware • Mounting levers for panel installation
• Removable DC power terminal block
Documents • PanelView 5310 Terminals Product Information, publication 2713P-PC001
• Cutout Templates for PanelView 5310 Terminals, publication 2713P-DS001

Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019 7

Preface

Request Corresponding The software included in this product contains copyrighted software that is
licensed under one or more open source licenses. Copies of those licenses are
Source for Open Source included with the software. Corresponding Source for open source packages
Packages included in this product can be found at the websites identified in the product
documentation.

You may alternately obtain complete Corresponding Source by contacting

Rockwell Automation via our Contact form on the Rockwell Automation
website: http://www.rockwellautomation.com/global/about-us/contact/
contact.page. Please include ‘Open Source’ as part of the request text.

IMPORTANT Do not modify the NVS file. The NVS file is used in firmware updates and a
modified NVS file can cause the firmware update to fail.

Product Firmware and Product firmware and release notes are available online at the Product
Compatibility and Download Center at
Release Notes https://compatibility.rockwellautomation.com/Pages/home.aspx.

1. On the PCDC home page, search for your product.

2. On the search results page, find the firmware and release notes for your
product.

See the Product Compatibility and Download Center Quick Start Guide,
publication PCDC-QS001, for instructions on how to find and download
firmware and release notes for the terminal.

8 Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019

 Preface

Additional Resources These documents contain additional information about related products from
Rockwell Automation.

Resource Description
PanelView 5310 Terminals Specifications Provides specifications and certifications for the PanelView 5310 terminal.
Technical Data, publication
2713P-TD001
Industrial Automation Wiring and Provides general guidelines for installing a Rockwell Automation industrial
Grounding Guidelines, publication system.
1770-4.1
Guidelines for Handling Lithium Batter- Provides guidelines to store, handle, install, and dispose of lithium batter-
ies Technical Data, publication AG-5.4 ies.
Safety Guidelines for the Application, Provides general guidelines for the application, installation, and mainte-
Installation, and Maintenance of nance of solid-state equipment.
solid-state Controls, publication SGI-1.1
Product Certifications website, Provides declarations of conformity, certificates, and other certification
rok.auto/certifications details.

You can view or download publications at

http://www.rockwellautomation.com/global/literature-library/overview.page.

Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019 9

Preface

Notes:

10 Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019

 Chapter 1

Overview

Topic Page Topic Page

About the PanelView 5310 Terminals 11 EtherNet/IP Communication 15
Hardware Features 12 Typical Configuration 15
Operator Control 13 Catalog Number Explanation 16
Touch Gestures 13 Product Selections 16
Studio 5000 Environment 14 Accessories 16

About the PanelView 5310 The PanelView™ 5310 terminals are operator interface devices that monitor and
control devices attached to ControlLogix® 5570 and 5580 controllers, and
Terminals CompactLogix™ L1, L2, and L3 controllers over an EtherNet/IP™ network.
Animated graphic and text displays provide operators with a view into the
operating state of a machine or process. Operators interact with the control
system by using the touch screen.

The PanelView 5310 terminals include these features and capabilities:

• Tightly integrated control and design environment allows information to
be shared between the PanelView 5310 terminal and the Logix platforms.
• The Studio 5000® environment provides one point of access for the Studio
5000 View Designer® and Studio 5000 Logix Designer® applications.(1)
• Connection to one ControlLogix 5570, ControlLogix 5580, or
CompactLogix L1, L2, or L3 controller with revision 27 firmware or later.
• Supports a maximum of 100 user-defined screens.
• Supports a maximum of 4,000 Logix-based alarms.(1)
• Easily configured screen navigation menu.

(1) PanelView 5310 firmware can support up to 4,000 Logix-based alarms in one controller if you use Studio 5000 View Designer
application version 5 and Studio 5000 Logix Designer application version 32 or higher. Of the 4,000 alarms, no more than 1,000 can
be instruction-based. Earlier versions of the Studio 5000 View Designer or Studio 5000 Logix Designer applications can support up
to 1,000 Logix-based alarms.

Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019 11

Chapter 1 Overview

Hardware Features The PanelView 5310 terminal features fixed-hardware configurations in a range
of display sizes with touch screen input.

7
7

4
1
6 5 3 2

4 2 3 5 6
8

Table 1 - Hardware Features

Item Feature Description
1 Display/Touch screen TFT color, SVGA, VGA, WVGA, or WXGA graphic display with a touch screen available in sizes of 5.7-in., 7-in., 9-in., 10.4-in., and 12.1-in.
2 Power 24V DC nom (18…30V DC) non-isolated power input
3 Ethernet port One 10/100Base-T, Auto MDI/MDI-X, EtherNet/IP port for controller communication.
4 Mounting slots Mounting levers insert into the slots to mount device in a panel or enclosure. The number of slots varies by terminal size.
5 Universal serial bus (USB) One USB 2.0 high-speed (type A) host port.
host port
6 USB device port One USB 2.0 high-speed (type B) device port to connect a host computer that is software-feature dependent.
7 SD card slot One slot that supports an SD™ or SDHC™ card that is recommended in Table 5 on page 17.

8 Status Indicators STS indicator (green) indicates that the terminal is on and in use.
ERR indicator (red) indicates hardware and firmware faults.

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 Overview Chapter 1

Operator Control All PanelView 5310 terminals have a color display with a touch screen for
operator control. The resistive touch screen provides accurate, durable touch
control for industrial applications.

ATTENTION: The touch screen accepts input from a finger, stylus, or gloved
hand for operation in dry or wet environments.
The plastic stylus must have a minimum tip RADIUS of 1.3 mm (0.051 in.).
Any other object or tool can damage the touch screen.

ATTENTION: Do not perform multiple operations simultaneously. Multiple

simultaneous operations can result in unintended operation.
Touch only one operating element on the screen with one finger at a time.

TIP During runtime, a virtual keyboard or numeric keypad opens on HMI displays
for data entry.

Touch Gestures The PanelView 5310 terminal supports touch gestures to interact with screen
elements during runtime. Standard touch gestures include:
• Tap – Briefly touch the target on the HMI display with your fingertip.
• Double-tap – Touch the target on the HMI display twice quickly with
your fingertip.
• Drag – Move your fingertip over the target on the HMI display without
contact loss.
• Long press – Touch and hold the target on the HMI display for several
seconds.

For a list of actions you can perform by using touch gestures, see the View
Designer help.

Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019 13

Chapter 1 Overview

Studio 5000 Environment Use the Studio 5000 environment to create HMI applications for the PanelView
5310 terminal.

The Studio 5000 environment includes these applications:

• View Designer – you can create and design a project for a specific
PanelView 5310 terminal and download the project to the terminal.
You can create an application for any PanelView 5310 terminal and reuse
that same application across the entire platform.
• Logix Designer application – you can develop control logic for a
CompactLogix or ControlLogix controller and download the logic to the
controller.

Figure 1 - How Studio 5000 Applications Work Together

1 3

View Designer 2 Logix Designer

Application Application

Tag Browser
Offline
ACD File 4

5 HMI Project
(VPD File)

HMI Device Controller

7 LINK NET OK

6
Runtime
Communication
8

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 Overview Chapter 1

Table 2 describes how the View Designer and Logix Designer applications work
together to create an HMI runtime project.
Table 2 - Studio 5000 Applications and Tools
Item Component Description
1 View Designer A Studio 5000 application that is used to build HMI projects.
application Studio 5000 View Designer projects are stored as VPD files that can be downloaded to the
PanelView 5310 terminal.
2 Tag browser A tool that is used to search for and select tags within a Studio 5000 Logix Designer
application ACD project file. You can bind the tags to graphic element properties and
properties of an HMI display. The Studio 5000 View Designer application uses the tag
browser to read data from an ACD file.
3 Logix Designer A Studio 5000 application that is used to develop control logic for an industrial
application automation system. The Studio 5000 Logix Designer application interfaces with
controllers to read and write tag information. Studio 5000 Logix Designer application
projects are stored as ACD files that can be downloaded to the controller.
4 ACD file An Automation Controller Database (ACD) file. An ACD file is a Logix Designer application
project file that contains the logic or code, including tags and data types, which runs
within a controller.
5 HMI project A View Project Database (VPD) file. A VPD project is a file that contains the operator
(VPD file) interface application, including HMI displays, controller references, and information
about the HMI device to run the application.
6 HMI device A Human Machine Interface (HMI) device, such as the PanelView 5310 terminal, which
runs the HMI project. At runtime, the HMI device communicates directly with the
controller.
7 Runtime The environment in which the runtime HMI project communicates with the controller.
During runtime, the HMI device runs the downloaded project, exchanges data with the
controller, animates displayed data, and responds to operator input.
8 Controller A logic controller such as a ControlLogix or CompactLogix 5370 controller.

EtherNet/IP The PanelView 5310 terminals contain EtherNet/IP technology. These

terminals communicate with ControlLogix controllers over an Ethernet
Communication connection with linear network topologies. Star technology is also supported
when using switches.

Typical Configuration Linear and star network topologies are supported. See these topics for examples:
• Linear Network Topology on page 36
• Star Network Topology on page 36

Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019 15

Chapter 1 Overview

Catalog Number This table provides an explanation of the catalog numbers.

Explanation
Bulletin Input Type Display Size Display Type Power Ethernet Port – Special Option
| | | | | | |
2713P- T = Touch 6 = 5.7-in. C = Color, 4:3 aspect ratio D = DC 1 = Single – B = Without brand identity(2)
7 = 7-in. W = Color, widescreen(1) aspect ratio
9 = 9-in.
10 = 10.4-in.
12 = 12.1-in.
(1) Depending on the PanelView 5310 terminal model, the widescreen aspect ratio is either 5:3 or 16:10. For further details, see the Product Selections section on this page.
(2) A catalog number with -B at its end (for example, 2713P-T9WD1-B) is a terminal without the Allen-Bradley logo and product identification on the front bezel.

Product Selections This table provides information for the product selections.
Cat. No. Display Memory
Aspect Pixels Input Ethernet
Touch Screen Display Size Type Ratio (W x H) Power Port RAM User (1)
2713P-T6CD1 5.7-in. VGA 4:3 640 x 480 DC One 1 GB 1 GB
2713P-T6CD1-B TFT color
2713P-T7WD1 7-in. WVGA 5:3 800 x 480
2713P-T7WD1-B TFT color
2713P-T9WD1 9-in.
2713P-T9WD1-B
2713P-T10CD1 10.4-in. SVGA 4:3 800 x 600
2713P-T10CD1-B TFT color
2713P-T12WD1 12.1-in. WXGA 16:10 1280 x 800
2713P-T12WD1-B TFT color
(1) Nonvolatile memory that is available to store projects.

Accessories Table 3 through Table 7 list accessories for the PanelView 5310 terminals.

Table 3 - Power Supplies and Power Terminal Blocks

Cat. No. Description Quantity
1606-XLB120E DIN rail power supply, 24…28V DC output voltage, 120 W 1
1606-XLP100E DIN rail power supply, 24…28V DC output voltage, 100 W 1
1606-XLP95E DIN rail power supply, 24…28V DC output voltage, 95 W 1
2711P-RSACDIN DIN rail power supply, AC-to-DC, 85…265V AC, 47…63 Hz 1
2711-TBDC 3-pin DC power terminal block 10

Table 4 - Mounting Hardware

Cat. No. Description Quantity
2711P-RMCP(1) Mounting levers (black) 16
(1) Use catalog number 2711P-RMCP mounting levers (black) for PanelView 5310 terminals. Do not use gray mounting levers; they
are not compatible with PanelView 5310 terminals.

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 Overview Chapter 1

Table 5 - Secure Digital (SD) Cards (1)

Cat. No. Description Quantity
1784-SD1 1-GB SD card 1
1784-SD2 2-GB SD card 1
1784-SDHC8 8-GB SDHC card 1
1784-SDHC32 32-GB SDHC card 1
2711C-RCSD USB to SD adapter for SD card 1
(1) To help reduce the chance of corruption when you use SD Cards or USB drives with the terminal, Rockwell Automation
recommends that you use only the above SD card catalog numbers.

SD™ and SDHC™ accessory cards in Table 5 have been designed to meet
industrial robustness and environmental requirements. Rockwell Automation
recommends that you use these accessory cards with the terminal to help reduce
the chances of corruption. Studio 5000 View Designer software requires the
following for SD cards that are inserted into the HMI device:
• 4 GB of free space
• A supported SDHC card type, preferably one listed in Table 5
• An environmental rating for the PanelView 5000 environment
• A supported format of either FAT32 or ext3

Table 6 - USB Programming Cable

Cat. No. Description Length
6189V-USBCBL2 Programming cable that connects the device port of the terminal to a USB 1.8 m
host port of a computer. (5.9 ft)

Table 7 - Battery Replacement

Cat. No. Description Quantity
2711P-RY2032 Lithium coin-cell battery, CR2032 equivalent 1

Ethernet Cables See the Industrial Ethernet Media Brochure, publication 1585-BR001, for
recommended Ethernet cables and media solutions.

See the USB to Serial Adapter Quick Start Guide, publication GMSC10-QS003,
for information on USB to serial port adapters.

Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019 17

Chapter 1 Overview

Notes:

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 Chapter 2

Install the PanelView 5310 Terminal

Topic Page
Installation Precautions 20
Mounting Considerations 23
Mounting Clearances 23
Panel Guidelines 24
Panel Cutout Dimensions 24
Terminal Dimensions 25
Prepare for Panel Mounting 26
Mount the Terminal in a Panel 29
Remove and Replace Power Terminal Block 32
Connect Power 33
Connect to a Network 34
Initial Startup 37

ATTENTION: Do not use a PanelView™ 5310 terminal for emergency stops or

other controls critical to the safety of personnel or equipment. Use separate
hard-wired operator interface devices that do not depend on solid-state
electronics.

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Chapter 2 Install the PanelView 5310 Terminal

Installation Precautions Read and follow these precautions before you install the PanelView 5310
terminal.

Environment and Enclosure Information

ATTENTION: This equipment is intended for use in a Pollution Degree 2

industrial environment, in overvoltage Category II applications (as defined in IEC
60664-1), at altitudes up to 2000 m (6561 ft) without derating. The terminals
are intended for use with programmable logic controllers.
This equipment is considered Group 1, Class A industrial equipment according to IEC
CISPR 11. Without appropriate precautions, there can be difficulties with
electromagnetic compatibility in residential and other environments due to
conducted or radiated disturbances.
Korean Radio Wave Suitability Registration - When so marked this
equipment is registered for Electromagnetic Conformity Registration as
business equipment (A), not home equipment. Sellers or users are
required to take caution in this regard.
이 기기는 업무용 (A 급 ) 전자파적합기기로서 판 매자 또
는 사용자는 이 점을 주의하시기 바 라 며 , 가정외의 지역
에서 사용하는 것을 목적으 로 합니다 .
This equipment is supplied as open-type equipment. It must be mounted within an
enclosure that is suitably designed for those specific environmental conditions that
can be present, and appropriately designed to help prevent personal injury
resulting from accessibility to live parts. The interior of the enclosure must be
accessible only by the use of a tool. The terminals meet specified NEMA, UL Type,
and IEC ratings only when mounted in a panel or enclosure with the equivalent
rating. Subsequent sections of this publication can contain additional information
regarding specific enclosure type ratings that are required to comply with certain
product safety certifications.
In addition to this publication, see the following:
• Industrial Automation Wiring and Grounding Guidelines, publication 1770-4.1,
for additional installation requirements.
• NEMA 250 and IEC 60529, as applicable, for explanations of the degrees of
protection provided by different types of enclosure.

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 Install the PanelView 5310 Terminal Chapter 2

Wiring and Safety Guidelines

ATTENTION: Use publication NFPA 70E, Electrical Safety Requirements for

Employee Workplaces, IEC 60364 Electrical Installations in Buildings, or other
applicable wiring safety requirements for the country of installation when
wiring the devices. In addition to the NFPA guidelines, here are some other
guidelines to follow:
• Connect the device and other similar electronic equipment to its own branch
circuit.
• Protect the input power by a fuse or circuit breaker rated at no more than 15 A.
• Route incoming power to the device by a separate path from the
communication lines.
• Cross power and communication lines at right angles if they must cross.
• Communication lines can be installed in the same conduit as low-level DC I/O
lines (less than 10V).
• Shield and ground cables appropriately to avoid electromagnetic interference
(EMI). Grounding minimizes noise from EMI and is a safety measure in electrical
installations.
For more information on grounding recommendations, refer to the National
Electrical Code published by the National Fire Protection Association.

Outdoor Installation Recommendations

When you use a PanelView 5310 terminal outdoors, follow these

recommendations to maximize the field life of the front bezel and display:
• Do not expose terminal to direct sunlight
• Add UV protection and/or shielding
• Manage terminal temperature
• Mount terminal in an acceptable position
• Select a proper enclosure

Ultraviolet (UV) and infrared radiation can reduce the field life of any electronic
terminal. While the materials used in the terminal bezels provide long field life,
that life can be improved by proper installation and by following the suggested
guidelines.

UV radiation from the sun causes all plastics to fade or yellow and become brittle
over time. Avoid direct sunlight exposure, use a sacrificial antiglare overlay and/or
use a shield to shade the terminal to help protect the front of the terminal from
direct exposure to UV radiation and greatly increase its field life. When you
install a sun shield that closes over the display, the temperature between the sun
shield and the display cannot exceed the maximum temperature of the display,
which is 50 °C (122 °F). Adequately ventilate all sun shields to help prevent
excess heat rise on the terminal display.

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Chapter 2 Install the PanelView 5310 Terminal

Use stirring fans or active cooling in high altitude and high ambient temperature
locations to keep the internal enclosure temperature below 50 °C (122 °F).

Verify that the ambient temperature at which the product is operating does not
fall below its minimum rated 0 °C (32 °F).

Minimize the temperature differential between the inside of the terminal

enclosure and the front panel to help reduce the potential for condensation and
possible pressure variation between the inside and outside of the terminal.

If possible, avoid placing the terminal on the south (north in the southern
hemisphere) or west side of the cabinet, which helps reduce the heat rise due to
solar heating during the hottest part of the day.

Mount the terminal vertically to minimize solar heating on the display. Do not
mount the terminal in a sloped enclosure if it exposes the terminal to direct
sunlight. For more information, see Mounting Considerations on page 23.

To help protect the terminal from water and dust, mount it in a proper enclosure
by following the instructions in the PanelView 5310 Terminals Product
Information, publication 2713P-PC001. The terminals meet specified NEMA,
UL Type, and IEC ratings only when properly mounted in a panel or enclosure
with the equivalent rating. Other sections of this publication can contain
additional information about specific enclosure type ratings that are required to
comply with certain product safety certifications.

ATTENTION: Failure to follow the recommended installation practices for

outdoor use can substantially reduce terminal life and void its warranty.

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 Install the PanelView 5310 Terminal Chapter 2

Mounting Considerations Consider the following items when mounting the PanelView 5310 terminal:
• Figure 2 shows the acceptable mounting positions where the terminal
functions properly.
• Mount the terminal at a height suitable for most operators.
• Mount the terminal in an area that has good lighting.
• Do not mount the terminal where it is exposed to direct sunlight.

Figure 2 - Acceptable Mounting Positions for PanelView 5310 Terminals

(0°)
Tilt Positions Top

Top
(45°) (45°)

Top
Top

(90°) (90°)

Top
Top
Orientations

(0°)
(90°)

(90°)
Top

Top

Mounting Clearances Plan for adequate space around the terminal, inside the enclosure, for ventilation
and cables. Consider the heat from other devices in the enclosure. The ambient
temperature around the terminal must be 0…50 °C (32…122 °F).
Table 8 - Minimum Required Clearances
Terminal Area Minimum Clearance
Top 51 mm (2 in.)
Bottom 102 mm (4 in.)
Side 25 mm (1 in.)
102 mm (4 in.) is required to insert and remove an SD™ or SDHC™ card, or cable on one side
Back 0 mm (0 in.)

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Chapter 2 Install the PanelView 5310 Terminal

Panel Guidelines The terminals are panel-mounted devices that mount in the door or wall of a
NEMA, UL Type, or IP rated enclosure:
• Enclosure panels must meet the panel thickness requirements in Table 10
on page 26.
• The material strength and stiffness of the panel must be sufficient to hold
the terminal and maintain an appropriate seal against water and dust.
• The panel surface must be flat and free of imperfections to maintain an
adequate seal and NEMA, UL Type, or IP ratings.

Panel Cutout Dimensions Use the template that is shipped with your terminal to mark the cutout
dimensions.

PanelView 5310 - Panel Cutout Dimensions

Terminal Height, Width,
Size (in.) Input Type mm (in.) mm (in.)
6 Touch 123 (4.84) 156 (6.14)
7 150 (5.9) 210 (8.25)
9 162 (6.38) 252 (9.92)
10.4 224 (8.82) 269 (10.59)
12.1 218 (8.58) 312 (12.28)

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 Install the PanelView 5310 Terminal Chapter 2

Terminal Dimensions This section provides terminal dimensions.

Figure 3 - PanelView 5310 Terminal Dimensions (9-in. wide terminal shown)

C
D

Table 9 - PanelView 5310 Terminal Dimensions

Display Input Height (A) Width (B) Overall Depth (C) Mounted Depth (D)
Size (in.) Type mm (in.) mm (in.) mm (in.) mm (in.)
6 Touch 153 (6) 186 (7.3) 69.5 (2.74) 64 (2.5)(1)
7 178 (7) 237 (9.3)
9 190 (7.5) 280 (11)
10.4 252 (9.92) 297 (11.69)
12.1 246 (9.7) 340 (13.4)
(1) When mounted in a panel, the front of the bezel extends less than 6 mm (0.24 in.) from the panel.

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Chapter 2 Install the PanelView 5310 Terminal

Prepare for Panel Before mounting a terminal in a panel, read this section and the entire installation
procedure on page 29.
Mounting
IMPORTANT Use catalog number 2711P-RMCP mounting levers (black) for PanelView 5310
terminals. Do not use gray mounting levers; they are not compatible with
PanelView 5310 terminals.

Mounting levers insert into the slots around the bezel to secure the terminal in
the panel. The number of mounting levers varies by terminal size.

Each slot has six notches with alignment marks that are locking positions for a
mounting lever. The thickness of the panel that you mount the terminal in
determines the locking position that is required to maintain a NEMA, UL Type,
and IP seal.
Table 10 - Mounting Lever Locking Positions
Mounting
Lever Lock Typical
Mounting Slot Position Panel Thickness Range Gauge
1 1.50…2.01 mm (0.060…0.079 in.) 16

1 2 3 4 2 2.03…2.64 mm (0.08…0.104 in.) 14

5 6
3 2.67…3.15 mm (0.105…0.124 in.) 12
Notch 1 6
4 3.17…3.66 mm (0.125…0.144 in.) 10
5 3.68…4.16 mm (0.145…0.164 in.) 8/9
Alignment Marks
6 4.19…4.80 mm (0.165…0.188 in.) 7

Always orient a mounting lever vertically before inserting it into a slot. This
method is the only way to slide the mounting lever knob within the slot for
positioning. After sliding the mounting lever to a specific notch, rotate the
mounting lever toward the panel to lock it in position. The flat side of the
mounting lever must come into contact with the panel.

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 Install the PanelView 5310 Terminal Chapter 2

1 2 3 4

Outer
Notch
Flat
Knob on Side
reverse side Inner notch
of lever on lever
inserts into shows current
Inner large end of lever position.
Notch slot.
The edge of the bezel has alignment
indentations to assist with the lever position.
The outer notch of the lever shows that the
lever is locked in position 3. You can use an erasable marker or grease pencil to
mark the indentations for visibility of slot positions.

Initially, you secure the terminal in the panel by sliding each mounting lever to a
position that is one or two notches greater than the final lock position. For
example, if the final lock position is 1, slide each mounting lever to position 2 or
3. Follow the sequence specific to the terminal size shown in Figure 5 on page 28.
TIP If the lock position is 6, slide the mounting lever to the large end of the slot or
insertion hole.

Figure 4 on page 27 shows the mounting lever orientation and locking sequence
for a 9-in. terminal. See Figure 5 on page 28 for locking sequence and mounting
lever orientations for all terminals.

Figure 4 - Mounting Levers Shown in Locked Position

2 4

7 6

All mounting levers are locked in position 4, which is appropriate

for a panel thickness of 3.17…3.66 mm (0.125…0.144 in.).

5 8

The notch shows the locked position. 3 1

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Chapter 2 Install the PanelView 5310 Terminal

Figure 5 - Mounting Lever Orientation and Lock Sequence

Flat Side Flat Side

Round Side Round Side

6-in. Touch Screen – 4 Levers 7-in. Touch Widescreen – 6 Levers 9-in. Touch Widescreen – 8 Levers
1 2 4 2 4
7 6

4
5 6

2
3 1 5 8
3 1

10.4-in. Touch Screen – 8 Levers 12.1-in. Touch Widescreen – 10 Levers

2 4 2 9 4

7 6 5 7

5 8 8 6

3 10 1
3 1

IMPORTANT The mounting lever orientations that are shown are required to maintain NEMA, UL Type, and IP
seals. If you require a NEMA, UL Type, or IP seal, do not use a mounting lever in another
orientation than shown.

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 Install the PanelView 5310 Terminal Chapter 2

Mount the Terminal in a The PanelView 5310 terminals are designed for single-person installation. No
tools are required except for tools to make the panel cutout.
Panel
To mount the terminal in a panel, follow these steps.

ATTENTION: Disconnect all electrical power from the panel before making the
panel cutout.
Make sure that the area around the panel cutout is clear and that the panel is clean
of any debris, oil, or other chemicals.
Make sure that metal cuttings do not enter any components that are already
installed in the panel and that the edges of the cutout have no burrs or sharp
edges.
Failure to follow these precautions can result in personal injury or damage to panel
components.

1. Use the cutout dimensions on page 24 to cut an opening in the panel.

2. Verify that the sealing gasket is present on the terminal.

This gasket forms a compression seal. Do not use sealing compounds.

Gasket

3. Insert and stabilize the terminal in the panel cutout.

a. Insert levers in the top corner slots in the orientation that is shown and
rotate the non-flat side of the levers toward panel.
TIP The mounting levers for PanelView 5310 terminals are black (catalog
number 2711P-RMCP).
Do not use gray mounting levers; they are not compatible with
PanelView 5310 terminals.

Flat Side

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Chapter 2 Install the PanelView 5310 Terminal

b. Tilt the terminal toward the panel cutout and guide upward into the
cutout. Make sure that the levers stay intact.
TIP The levers help prevent the terminal from falling out of the panel.

c. Pull the top of the terminal toward you to verify that the levers are still
intact and the terminal is stabilized in the panel.

d. Insert the remaining levers in the slots by using the orientations in

Figure 5 on page 28 that are correct for your terminal.
The direction that you rotate the levers varies for each terminal size.

4. Slide and rotate each lever to a notch that is one or two positions greater
than the final lock position. Start with the first lever in the sequence.
For example, if the final lock position is 3, slide the lever to notch 4 or 5.
4 5

TIP To help position the levers and identify the final slot position, use
the alignment marks or previous marks you made on the bezel.
a. See Table 10 on page 26 to get the final lock position of the levers.
b. See Figure 5 on page 28 to get the locking sequence.

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 Install the PanelView 5310 Terminal Chapter 2

c. Rotate each lever until its flat side comes in contact with the panel.

Flat Side

5. Adjust each lever to its final lock position shown in the same locking
sequence in Figure 5 on page 28.
a. Unlock lever one in the sequence by rotating it away from the bezel.

b. With the lever positioned vertically to the slot, slide the lever to the
final locking position in Table 10 on page 26.
The outer notch of the lever aligns with the bezel indentation.
c. Carefully rotate the lever back toward panel.
TIP A broken lever does not damage the product.
d. Lock the remaining levers to their final position.
6. Inspect all levers and make sure each is in the correct locked position.

ATTENTION: All levers must be in the correct and same locked position
to provide an adequate gasket seal between the terminal and the panel.
Rockwell Automation assumes no responsibility for water or chemical
damage to the terminal or other equipment within the enclosure
because of improper installation.

The notch on the outside of lever shows its locked position.

These two views show levers that are locked in position 4.
Outer Notch

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Chapter 2 Install the PanelView 5310 Terminal

Remove and Replace Power The product has a three-pin terminal block for DC power connections. You can
remove the terminal block for ease of installation, wiring, and maintenance.
Terminal Block
SHOCK HAZARD: Turn off the power before you connect or disconnect wiring.
If the power is on, an electric arc can occur.
Failure to turn power off can result in electric shock or damage to the terminal.

Use a 0.6 x 3.5 mm screwdriver for terminal block wiring.

Table 11 - Wire Specifications for Power Input Terminal Block

Wire Type Dual-wire Size(1) Single-wire Size Strip Length Screw Torque
Stranded or solid 0.3…1.3 mm2 0.3…2.1 mm2 7 mm (0.28 in.) 0.56 N•m (5.0 lb•in)
Cu 90 °C (194 °F) 22…16 AWG (22…14 AWG)

(1) Two-wire maximum per terminal.

To remove the power terminal block, follow these steps.

1. Insert the tip of a small screwdriver into the terminal block access slot.
2. To release the locking mechanism, gently pry the terminal block away from
terminal.

Insert Pry

To install the power terminal block, follow these steps.

1. Press the terminal block base in first with the terminal block leaning
outward.
2. Gently push the top of the terminal block back to vertical position to snap
in the locking tab.

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 Install the PanelView 5310 Terminal Chapter 2

Connect Power The terminals have a 24V DC non-isolated power supply at these power ratings.
Table 12 - DC Power Ratings
Terminal Power Supply Input Voltage Power Consumption
2713P-T6CD1 Non-isolated 24V DC nom (18…30V DC) 13 W max (0.54 A at 24V DC)
2713P-T7WD1
2713P-T9WD1 14 W max (0.58 A at 24V DC)
2713P-T10CD1 15 W max (0.62 A at 24V DC)
2713P-T12WD1 16 W max (0.67 A at 24V DC)

ATTENTION: The power supply is internally protected against reverse polarity.

Do not connect DC+ or DC- to the earth ground terminal, which can damage
the terminal. Do not connect AC power, or more than 30V DC, which can also
damage the terminal.

The terminals support operation from a safety extra low voltage (SELV) or
protective extra low voltage (PELV) 24V DC power supply. Supported power
supplies include catalog numbers 1606-XLP95E, 1606-XLP100E,
1606-XLP120E, and 2711P-RSACDIN.

ATTENTION: Use a SELV or PELV supply as required by local wiring codes for
your installation. The SELV and PELV power sources provide protection so that
under normal and single fault conditions, the voltage between conductors and
earth ground does not exceed a safe value.

To power the terminal from the same power source as other equipment, use a DC
power bus.

To connect the operator terminal to a DC power source, follow these steps.

1. Verify that the wiring is not connected to a power source.
2. Strip 7 mm (0.28 in.) of insulation from your power supply wires.
20 mm
7 mm

3. Secure the DC power wires to the marked terminals (+ and –) on the

terminal block.

DC+ DC– FE

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Chapter 2 Install the PanelView 5310 Terminal

4. Secure the functional earth (FE) ground wire to the GND terminal on the
terminal block.
The GND terminal must be connected to a low-impedance FE ground.
ATTENTION: The FE ground connection to FE ground is mandatory. This
connection is required for noise immunity, reliability, and
Electromagnetic Compliance (EMC) with the European Union (EU) EMC
Directive for CE marking conformance. This connection is required for
safety by Underwriters Laboratory (UL).

IMPORTANT Secure the power cable to help prevent these actions:

• Vibration at the connector.
• Pulling when the panel door is opened and closed, or when
personnel are working inside the panel.

5. Apply power to the operator terminal.

Connect to a Network The Ethernet port connects to controllers on an EtherNet/IP™ network by using
standard Ethernet connections. These types of networks are supported:
• Linear Network Topology on page 36
• Star Network Topology on page 36

Ethernet Port

The terminal has one 10/100Base-T, Auto MDI/MDI-X, Ethernet port for
controller communication.

The terminal connects to an EtherNet/IP network by using a CAT5, CAT5E, or

CAT6 twisted-pair, Ethernet cable with RJ45 connectors.

Ethernet Port

IMPORTANT To help prevent accidental disconnection of the Ethernet cable, follow these
steps:
• To minimize vibration at the connector and help reduce the chance that
personnel working inside the panel can accidentally disconnect the cable,
secure the Ethernet cable.
• To help prevent pulling on the cable when the panel door is opened and
closed, do not install the Ethernet cable too tightly. Leave some slack in the
cable.

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 Install the PanelView 5310 Terminal Chapter 2

The maximum cable length between the Ethernet port and a 10/100Base-T port
on an Ethernet hub (without repeaters or fiber) is 100 m (328 ft).

SHOCK HAZARD: Do not connect or disconnect any communication cable with

power that is applied to this device or any device on the network. If the power is
on, an electric arc can occur.
Failure to turn power off can result in electric shock or damage to the terminal.

Table 13 - Ethernet Connector Pinout

Connector Pin Pin Name
View of RJ45 1 TD+
Connector
1 8 2 TD-
3 RD+
4 Unused
5 Unused
Green Yellow
Status Status 6 RD-
Indicator Indicator 7 Unused
8 Unused
Shield No direct connection
connection (AC coupled to chassis GND)

The Ethernet port has two indicators that provide the status of activity.
Table 14 - Ethernet Status Indicators
Indicator Color Description
Link integrity Green On when a link is present.
Activity Yellow Blinks when activity is detected on the Ethernet link.

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Chapter 2 Install the PanelView 5310 Terminal

Linear Network Topology

A linear network topology is a collection of devices that are daisy-chained

together across an EtherNet/IP network. Devices that can connect to a linear
network topology use embedded switch technology so you do not need a
separate switch, as required in star network topologies.

Figure 6 - PanelView 5310 Terminal at the End of a Linear Network

1734-AENTR POINT I/O™ Adapter
with POINT I/O Modules
1794-AENTR FLEX™ I/O Adapter
with FLEX I/O Modules

Computer
PanelView 5310 Terminal

PanelView 5500
Terminal

1769-L27ERM-QBFC1B Kinetix® 350 Drive Connected Kinetix 350 Drive Connected

Control System Via a 1783-ETAP EtherNet/IP Tap Via a 1783-ETAP EtherNet/IP Tap

Star Network Topology

A star network topology is a traditional EtherNet/IP network that has multiple

devices that are connected to each other via an Ethernet switch.

Figure 7 - PanelView 5310 Terminal Connected Via a Stratix 6000 Switch

1769-L27ERM-QBFC1B
Control System

Computer

PanelView 5310
Stratix® 6000 Terminal
Kinetix 350 Switch
Drive

Kinetix 350
Drive
1734-AENTR POINT I/O Adapter
with POINT I/O Modules

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 Install the PanelView 5310 Terminal Chapter 2

Initial Startup IMPORTANT You must configure the Ethernet settings and update the firmware before you
can download a View Designer project and use the terminal. See Update the
Firmware before You Use the Terminal on page 37.

If you attempt to configure the terminal settings without updating the firmware,
the Settings menu shows an update firmware message at the bottom of the screen.

Update the Firmware before You Use the Terminal

When power is turned on, the terminal goes through its startup sequence. The
Welcome screen displays with a Configure the Ethernet Network button.

To configure the Ethernet settings and update the firmware, follow these steps.

1. Start up the terminal.

The Welcome dialog box displays.

2. Tap Configure the Ethernet Network.

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Chapter 2 Install the PanelView 5310 Terminal

The Internet Protocol (IP) Settings dialog box displays.

3. Configure the IP settings for the terminal.

• To obtain an IP address automatically, see Use DHCP to Assign an IP
Address for the Terminal on page 46.
• To configure IP settings manually, see Assign a Static IP Address for the
Terminal on page 47.
4. Tap the Ethernet icon.
5. Configure the Ethernet ports for the terminal.
See Configure the Ethernet Port on page 49.

6. Update the firmware by using the ControlFLASH™ software.

Begin the update at Get the Terminal Firmware on page 82.

You can now download a View Designer application to the terminal. After the
application is downloaded, the terminal resets then automatically launches the
application.

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Configure Terminal Settings

Topic Page Topic Page

Runtime Environment 39 Configure the Display Screen Saver 53
Enter Data With Virtual Keyboards 41 Calibrate the Touch Screen 54
Log On to the Terminal 43 Disable Downloads to the Terminal 56
Log Off of the Terminal 44 Change the HMI Device Name 57
Settings Menu 44 View the Firmware Revision 58
Configure the IP Address of the Terminal 46 Display Terminal Diagnostics 59
Configure a DNS Address for the Terminal 48 Enable the VNC Server 60
Configure the Ethernet Port 49 Load an Application from Removable 61
Media
View the Network Diagnostics 50 Reboot the Terminal 62
Export a Data Log 51 Change the Date and Time 63
Adjust the Brightness of the Display 52 View General Information for the 64
Configured Controller

Runtime Environment During runtime, the PanelView™ 5310 terminal runs HMI projects. A project is
configured and downloaded to your terminal from the View Designer
application. The project launches each time that the terminal restarts.

The terminal exchanges data values with the controller, animates the displayed
data, and responds when you press keys or touch a screen or element on a screen.

During runtime, you can perform these tasks:

• Navigate screens and their graphic elements
• View and manage alarms
• View and perform operations on a trend chart
• Display error information
• Configure terminal settings and view diagnostic information

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Chapter 3 Configure Terminal Settings

Here is an example of a screen in a project that is downloaded to the terminal.

1 2 3 4 5 6 7 8 9 10

11

12

13

Item Name Description

1 Alarm status indicator button Opens the Alarm Summary screen. A button on the screen turns red and flashes when there are active alarms that are
unacknowledged. The button returns to its pictured default state with a gray icon when all alarms return to normal, even if alarms
are unacknowledged.
2 Unacked (unacknowledged) Displays the number of unacknowledged alarms in the project, regardless of the inhibit state of the alarms.
number
3 Previous button Opens the previous screen in the navigation history of the terminal.
4 Next button Opens the next screen in the navigation history of the terminal.
IMPORTANT: Using the Next button requires that a previous screen is first displayed.
5 Navigation button Displays the navigation menu at the bottom of the screen. Use the Navigation menu to display shortcuts and folder contents.
6 Log On Logs you on and off the project. The name of the logged-on user appears in the system banner.
IMPORTANT: The logged-on user sees only the screens for which the user has access.
7 Data Log status Appears only if a data log is configured for the project. Tap the icon to open the Data Log popup for status details.
8 Network status Appears only if there is an issue with network communication. Tap the icon to open the Device Configuration Network popup for
details about the issue.
9 Controller status Appears only if there is an issue with the controller. Tap the icon to open the Controllers popup for details about the issue.
10 Time and date Displays the current time and date.
11 System banner Appears at the top of each screen in a project.
12 Project screen Displays screens, shortcuts, and popups of a project that is created in the View Designer application.
13 Navigation menu Displays menu items that you have access to when you are logged in. To display the navigation menu, press the Navigation button
below the screen or in the system banner above the screen. You can tab to menu items to open the screens of the project. Tap a
menu item to display that project in the screen.
The navigation menu also provides access to the Settings menu for the terminal.

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 Configure Terminal Settings Chapter 3

Enter Data With Virtual The virtual keyboard or virtual numeric keypad opens during runtime when text
or numeric input is required.
Keyboards
• The virtual keyboard opens on the PanelView 5310 terminal screen when
you tap a field or element that requires text or numeric input.
• The virtual numeric keypad opens on the PanelView 5310 terminal screen
when you tap a field or element that requires only numeric input.

Figure 8 - Virtual Keyboard

1 2

11 4

10 5

9 8 7 6

Table 15 - Virtual Keyboard Description

Item Feature Description
1 Text entry field Tap the letters, numbers, and character keys to enter text into this field. The text entry
field is always active when the keyboard is open.
2 Clear Tap this button to remove all characters that are entered in the text entry field.
3 Backspace Tap this key to delete one character to the left at a time.
4 éüç Tap this key to toggle between Roman characters and alpha-European characters.
Numeric keys are not part of the alpha-European keyboard.
5 Arrow keys Tap the left arrow key to move the cursor one space to the left. Tap the right arrow key
to move the cursor one space to the right.
6 Cancel Tap Cancel to cancel the entry.
7 OK Tap OK to complete the entry.
8 Space bar Tap the space bar to enter a space in the text entry field.
9 #?= Tap this key to toggle between symbols and alpha-numeric characters:
ABC • When in symbol mode, the key displays as ABC.
• When in alpha-numeric mode, the key displays as #?=.
10 Shift Tap this key to toggle the keyboard between uppercase and lowercase letters. The
keyboard returns to lowercase characters after one character has been entered.
11 Caps lock Tap this key to toggle the keyboard between uppercase or lowercase letters. The
keyboard remains in the selected state until you tap this key again.

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Figure 9 - Virtual Numeric Keypad

1 3

7 6

Table 16 - Virtual Numeric Keypad Description

Item Feature Description
1 Numeric entry field The numeric entry field into which you type the numeric value for the graphic
element.
2 Min-Max value The displayed minimum and maximum values you can enter for the selected field
or element.
3 Clear Tap the X to remove all numbers that are entered into the numeric entry field.
4 Backspace Tap the backspace button to delete one number to the left at a time.
5 +– Tap the positive-negative value button to toggle between a positive or negative
number.
6 Cancel Tap Cancel to cancel the entry.
7 OK Tap OK to complete the entry.

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Log On to the Terminal When you log on to the terminal, the screens that you have security access to
appear as items in the navigation menu. For example, if you have been assigned
the administrator role, all screens that have administrator access appear in the
navigation menu.
TIP • The Guest user is logged on automatically at system startup. Anyone that is
not logged on to the system can view or access only those screens assigned
the level of security that is given to the Guest user account.
• Screen security and user roles are assigned in Studio 5000 View Designer®
and cannot be modified on the PanelView 5310 terminal.

To log on to the terminal, follow these steps.

1. In the system banner at the top of the screen, tap .

The Log On dialog box opens.

2. Tap the User Name field.

The virtual keyboard opens.
3. To enter your user name with no spaces, tap the keys.
4. Tap OK.
5. Tap the Password field.
The virtual keyboard opens.
6. To enter your password with no spaces, tap the keys.
Passwords are case-sensitive.
7. Tap OK.
8. Tap Log on.
The Log On dialog box closes and your user name appears on the Log On
button on the status banner.
TIP • You can only be logged on as one user at a time.
• If you are already logged on to the terminal, you can log on as
another user. Open the Log On dialog box, enter another user
name and password, then tap Log On.

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Chapter 3 Configure Terminal Settings

Log Off of the Terminal When you log off, these actions occur:
• The Guest user is logged in by default.
• If the Guest user has access to the current screen, the terminal continues to
display the current screen.
• If the Guest user does not have access to the current screen, the Home
screen for the project is displayed.

To log off the terminal, follow these steps.

1. In the status banner at the top of the screen, tap that shows your
user name.
The Log On dialog box opens.
2. Tap Log Off.
You are logged off the terminal.

Settings Menu You can access configuration parameters and systemwide information for the
terminal from the Navigation menu.

To open the Settings menu, follow these steps.

1. On an application screen, press .

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2. On the Settings screen, tab to the menu item and press Enter.

1 6

2 7

3 8

9
4

Item Menu Topic Tasks That You Can Perform

1 Network • Configure a static or dynamic device IP address
• Configure Ethernet Link 1 settings
• View network diagnostics
2 Display • Adjust the brightness of the display
• Enable or disable the screen saver
• Configure the screen saver settings
• Calibrate the touch screen
3 HMI Device • Enable or disable downloads and firmware updates
• Enter an HMI device name
• View the catalog number and current firmware revision
• View terminal diagnostic information
• Restart the terminal
4 Data Logs • Export data logs
• Remove the SD™ or SDHC™ card safely
• View data logging status
5 Troubleshooting • Select a default or imported profile for troubleshooting
• Save the troubleshooting log to a USB drive or SD card for Rockwell
Automation technical support
6 Date and Time • Set the date and time on the terminal
• Set the time zone on the terminal
7 Controllers • View general information for the controller
• View diagnostic information for the controller
8 Load from Media • Load an application to the HMI device from removable media
9 VNC • Configure the VNC server and view the connection status

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Chapter 3 Configure Terminal Settings

Configure the IP Address of You can configure the IP address of the terminal to use the Dynamic Host
Configuration Protocol (DHCP), or manually configure a static IP address.
the Terminal
A project is downloaded to the terminal from the View Designer software
through the IP address of the terminal.
TIP You cannot configure network IP addresses in the View Designer software.

Use DHCP to Assign an IP Address for the Terminal

In a DHCP configuration, the network assigns the IP address, subnet mask, and
default gateway address fields.

To configure DHCP for the terminal, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Tap the Obtain IP settings automatically using DHCP radio button.

4. To close the window, tap .

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Assign a Static IP Address for the Terminal

To assign a static IP address for the terminal, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Tap the Manually configure IP settings radio button.

Follow these guidelines to assign the IP Settings Configuration.

Parameter Description
IP address The range of values for the first set of numbers is 1…255.
The range of values for last three sets of numbers is 0…255
Subnet mask The subnet mask address must be identical to server subnet mask.
Gateway address Optional address.

4. Tap the IP address field.

The virtual keyboard opens.
5. To enter the IP address, use the virtual keyboard.
6. Tap OK to close the virtual keyboard.
7. Repeat steps 4…6 for the subnet mask and the Gateway address fields.
8. To close the window, tap .

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Configure a DNS Address for The domain name system (DNS) translates Internet domain and host names to
IP addresses. DNS automatically converts a name that is typed in a web browser
the Terminal address bar to the IP addresses of web server that host that site. You can configure
DNS addresses for common domain or host names.
TIP You cannot configure DNS addresses within the View Designer software.

To configure a DNS address for the terminal, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Tap the Manually configure IP settings radio button.

Follow these guidelines to assign the DNS settings.

Parameter Description
Primary DNS The range of values for this address is 0…255
Secondary DNS The range of values for this address is 0…255
Tertiary DNS The range of values for this address is 0…255

4. Tap the Primary DNS field.

The virtual keyboard opens.
5. To enter the DNS address, use the virtual keyboard.
6. Tap OK to close the virtual keyboard.
7. Repeat steps 4…6 for the Secondary DNS and the Tertiary DNS fields.
8. To close the window, tap .

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Configure the Ethernet You can configure the link speed and duplex mode for the Ethernet port on the
terminal. The port is identified as Ethernet Link 1.
Port

Ethernet

TIP You cannot configure the Ethernet port within the View Designer software.

To view or change the link settings of the Ethernet port, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Tap the Ethernet icon.

4. Select the Ethernet options for your network configuration:

• Tap the Enable Ethernet Link 1 checkbox to add or remove the check
mark. The option is enabled when the box is checked.
• To set the speed and duplex options that are based on the network
connection, tap the Auto negotiate checkbox. The option is enabled
when the box is checked.
• To set the speed and duplex options, tap the Auto negotiate checkbox
to remove the check mark from the box. Then tap the speed and duplex
options for your network.
5. To close the window, tap .

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Chapter 3 Configure Terminal Settings

View the Network From the Network Diagnostics screen, you can view Ethernet Link 1 network
connection data, network status data, and IP settings configuration data.
Diagnostics
To view the Network Diagnostics screen, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Tap the network diagnostic icon.

4. To close the window, tap .

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Export a Data Log You can export a configured data log from the terminal to removable media to
view tag values collected on the terminal. The exported ZIP file contains
individual CSV files for each data log in the project. You can then open the
exported data log file on a personal computer to view the values in the data log.

To export a data log to removable media, follow these steps.

IMPORTANT Before you can export a data log, verify that a FAT32-formatted USB device or
SD card is inserted in the terminal.

1. On an application screen, press .

2. On the Settings screen, tap .

3. In the Export to file box, type a name for the export file.
Datalog is the default name.
4. Under Destination, select the media type.
5. Tap Export.
A progress bar appears to show export progress, and a data log popup
displays the date and time of the last exported data log.
6. If an SD card is used, verify the following before you remove the media:
a. After the data export completes and the progress bar disappears,
tap .
b. Verify that the Data Logger status changes from Running to Remove
SD card.
c. You can safely remove the SD card.
7. To close the window, tap .

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Adjust the Brightness of You can adjust the brightness level of the terminal display in increments from
1…100%.
the Display
• 1% is the minimum display visibility.
• 100% is the maximum display visibility.

TIP Lower the brightness level to reduce the power that the backlight consumes,
and extend the life of the backlight.
These tags can also be set to control backlight brightness level:
::Local:HMIDevice.Display.BacklightIntensity
::Local:HMIDevice.Display.ScreenSaverIntensity

To adjust the brightness of the display, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Tap the Brightness field.
The virtual numeric keypad opens.

4. Enter the value for the brightness in increments from 1…100%.

5. Tap OK.
6. To close the window, tap .

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Configure the Display The screen saver extends the life of the back light by dimming the brightness level
when activity is not sensed for a specified amount of time. When the screen saver
Screen Saver is activated, the terminal displays a moving image at a reduced brightness level.
When user input is sensed, the screen saver is deactivated and the display
brightness returns to its configured level.
TIP After the screen saver is deactivated, touch or keypad input is ignored for at
least 0.5 seconds.

To configure the brightness and screen saver for the display, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. To add or remove the check mark next to Turn on Screen Saver, tap the
checkbox.
The option is enabled when the box is checked.
4. Tap the Wait field.
The virtual numeric keyboard opens.
5. Enter the number of continuous, idle minutes from 1…5999 to wait before
activating the screen saver.
The default is 10 minutes.
6. Tap OK.
7. Tap the Brightness (%) field.
The virtual numeric keyboard opens.
8. Enter the value for the brightness in increments from 1…100%.
9. Tap OK.
10. To close the window, tap .

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Calibrate the Touch Screen The touch screen is calibrated at the factory. After installation, you can
recalibrate the touch screen to compensate for parallax if the screen is viewed at
an angle.

The calibration process requires you to touch a series of targets on the screen.
IMPORTANT For accuracy and to help prevent damage to the touch screen, use a plastic
stylus device with a minimum tip radius of 1.3 mm (0.051 in.).

To calibrate the touch screen, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Tap .

A red target appears on the screen.

4. Press and hold the center of the target until the target completes the circle.
The next target appears.
TIP Touch inside the target areas before the progress indicator completes a
circle.

5. Continue to press and hold the centers of all remaining targets as they
appear.
All processed targets are replaced with white targets.

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A green circle with a check indicates a successful calibration.

A red circle with an X indicates a failed calibration.

If the calibration fails, the process automatically repeats. Continue the

calibration until the calibration is successful.
TIP The calibration is retained after a reset or power cycle.

6. Tap OK.
7. To close the window, tap .

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Disable Downloads to the As a security measure, you can disable downloads to the terminal, including
application downloads and firmware updates. Disable downloads to help prevent
Terminal the current application from being replaced when an application is downloaded
from the View Designer application.

To disable downloads to the terminal, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Tap the Allow Downloads and Firmware Updates checkbox to clear the
checkbox.
• Downloads are not permitted when the checkbox is cleared.
• Downloads are permitted when the checkbox is checked.

4. To close the window, tap .

While this setting is unchecked, you cannot download another application to the
terminal or update the terminal firmware.

Attempts to download an application from the View Designer application results

in an error.

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Change the HMI Device Each terminal has a unique default HMI device name that identifies it to other
devices on the network. You can view or change this name.
Name
To view or change the HMI device name, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

The HMI device name field shows the current name.

3. Tap the HMI device name field.
The virtual keyboard opens.
4. To enter or modify the current name, tap the virtual keyboard keys.
TIP • You can enter up to 15 characters including letters, numbers,
and hyphens.
• The first character of the terminal name must be an upper or
lowercase letter.
5. Tap OK.
6. To close the window, tap .

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View the Firmware You can view the current firmware revision on the terminal. You need this
information for firmware updates, or when you call technical support.
Revision
To view the firmware revision, follow these steps.
1. On an application screen, press .

2. On the Settings screen, tap .

View the firmware revision under Product Information.

3. To close the window, tap .

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Display Terminal To view the diagnostic data for the terminal, follow these steps.
Diagnostics 1. On an application screen, press .

2. On the Settings screen, tap .

3. View the information under Diagnostics.

Diagnostic Parameter Description

CPU utilization The processor usage.
Total power on time The total time the terminal has been running (powered).
CPU temperature Displays the current temperature of the CPU:
• Normal: 25…94 °C (77…201 °F)
• High: 100 °C (212 °F) and higher
An over-temperature condition of 105…110 °C (221…230 °F) causes a
delayed automatic system restart. The restarts continue indefinitely until the
system is cool enough to resume normal operation.
Last reboot Displays the date and time for the most recent restart of the terminal.
Last deploy Displays the date and time of the most recent project application download.
Memory used (RAM) The total RAM memory that is in use.
Memory free (RAM) The total RAM memory that is remaining.
Memory used (Flash) The total nonvolatile memory that is in use.
Memory free (Flash) The total nonvolatile memory that is remaining.
Battery state • Normal
• Low
• Depleted

4. To close the window, tap .

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Enable the VNC Server You can enable VNC to connect remotely to a PanelView 5310 terminal. Use the
Remote Connectivity screen to enable or disable the VNC server.

To enable or disable a VNC connection, follow these steps.

1. On an application screen, press .
2. On the Settings screen, tap .

3. Select an access:
• Disabled: Disables the VNC server
• Enabled with view-only access: You can only view content on the
HMI device
• Enabled with full-control access: You can view content and interact
with the HMI device
TIP A warning displays with full-control access that the full-control
connection is unprotected.

4. To close the window, tap .

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Load an Application from You can load a runtime application from removable media to the HMI device.
Removable Media To load a runtime application from removable media, follow these steps.
1. Insert a USB storage device or SD card with the runtime application into
the HMI device.

IMPORTANT Verify the following before you insert removable media into the
terminal:
• The format is FAT32 for the USB device or the SD card
• The media has write permissions and sufficient space

2. On an application screen, press .

3. On the Settings screen, tap .

4. Select the appropriate source.

5. From the Runtime application files panel, select the runtime application to
load.
6. The application appears in the box underneath the Runtime application
files panel.

7. Tap .

8. Under HMI to controller path, specify the path to use to load the runtime
application:
• Keep path currently in use on HMI device: Use the controller path
currently used on the HMI device; the current HMI to controller path
appears
• Load path defined in the runtime application file: Use the controller
path configured in the runtime application on the removable media

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9. Tap Load.
The Home screen of the runtime application opens on the HMI device.
TIP If an event exists to load an application, performing that event loads
the application.

10. To close the window, tap .

Reboot the Terminal To restart the terminal, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Tap .

You are prompted to confirm the reboot.

4. To reboot the terminal, tap Yes.
If you tap Yes to reboot the terminal, it restarts and displays the project
that is downloaded to the terminal.
To cancel, tap No, and then tap to close the window.

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Change the Date and Time You can change the date and time that is used for terminal operations. The date
and time is displayed on the terminal screen and recorded in log files. You can also
change the time zone for the terminal.

To change the date and time that is used for terminal operations, follow these
steps.

1. On an application screen, press .

2. On the Settings screen, tap .

3. Change the Date and Time fields as appropriate.

a. Tap a Date or Time field.
The virtual keyboard opens.
b. Enter a value and tap OK.

Date and Time Parameters Valid Values

Date Year Up to 2999
MM/DD/YYYY
Month 1…12
Enter the date format including the ‘/’ characters.
Day 0…31
Time Hour 0…23
HH:MM:SS (24-hour format)
Minute 0…60
Enter the time format including the ‘:’ characters.
Second 0…60

4. Change the time zone, if desired.

a. To move up and down the list, press and drag the scroll bar (or press and
hold an arrow button).
Or tab to the list and use the arrows keys on the physical keypad of the
terminal.
b. Tap the time zone for the terminal.
The time on the terminal is adjusted to match the selected time zone.
5. To close the window, tap .

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View General Information You can view general information for the controller that is configured to operate
with the terminal.
for the Configured
Controller To view the general information for the controller, follow these steps.

1. On an application screen, press .

2. On the Settings screen, tap Controllers.

The general information for the controller includes these data.

Data Type Description

Reference The name of the controller reference that is configured in the View Designer application.
The name does not appear if a controller is not configured for the project.
Path The communication path for the controller. The path does not appear if a controller is not
configured for the project.
Controller name The name of the controller that is configured in the Logix Designer application. The name
does not appear if a controller is not configured for the project.
Tag information The synchronization state to process changes from the controller. For example, the state
can be Synchronized, Updating, or Detecting changes. Some tag information cannot
appear if the controller tag information is not synchronized (UNINITIATED).
Mode The operating mode of the controller. For example, the mode can be Run, Program, or
Fault. The mode does not appear if the controller is disconnected from the network.
Catalog The Catalog number of the controller. The catalog number does not appear if the controller
is disconnected from the network.
Firmware The major and minor revision numbers for the firmware in the controller. The firmware
revision numbers do not appear if the controller is disconnected from the network.

3. To close the window, tap .

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 Chapter 4

Monitor and Manage Control System Alarms

Topic Page
Alarm Indicator 65
Alarm Help Menu 66
View the Alarm Summary 68
Manage the Alarms 69
Alarm Detail Pane Descriptions 70
Filter the Alarms 72

Alarm Indicator The Unacked icon in the system banner displays the number of unacknowledged
alarms for the system.

To open the alarm summary and view the system alarms, tap .

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Alarm Help Menu To view a brief description of the alarm function keys and status counts, follow
these steps.

1. Open the Alarm Summary (page 68) or Alarm Manager (page 69) screen.
2. Tap .
The Help window displays a brief description of the alarm function keys
and status counts.

3. To close the window, tap .

See Table 17 for a detailed description of the alarm function keys and alarm status
counts.
Table 17 - Alarm Function Key Descriptions
Symbol Function Key or Description
Message
Acknowledge Indicates that you are aware of the alarm. This button changes the state of
the alarm from unacknowledged to acknowledged.

Alarm Manager Opens the alarm manager screen. The alarm manager lists all alarms that are
configured in the system and their current states. Therefore, the alarm
manager shows alarms that are not shown in the alarm summary, and
provides additional tasks for alarms.
Back Opens the previously displayed screen. When you open the alarm manager
screen from the alarm summary screen, this button reopens the alarm
summary screen.

Deselect All Deselects all alarms in the alarm table, including the alarms that are not
displayed on the current page of alarms.

Details Hides or shows the details pane, which contains the details of the last
selected alarm. The details pane appears on the bottom half of large alarm
tables and replaces the list of alarms in medium alarm tables. If no alarm is
selected, the details pane is empty.
Disable Stops the alarm condition from being evaluated. In effect, turns off the
selected alarm. You can only disable an entire alarm. You cannot disable an
individual alarm condition.

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 Monitor and Manage Control System Alarms Chapter 4

Table 17 - Alarm Function Key Descriptions (Continued)

Symbol Function Key or Description
Message
Enable Enables the selected alarms in the alarm manager table, which allows the
alarm condition to be evaluated, which turns on the alarm. An enabled alarm
enables all conditions for that alarm. You cannot enable an individual alarm
condition.
Faulted Provides a count of the alarms in a faulted state.

Help Provides a description of the help buttons and alarm status.

In Alarm, Acked Provides a count of the alarms in an acknowledged state.

In Alarm, Unacked Provides a count of the alarms in an unacknowledged state.

Normal, Unacked Provides a count of the alarms where the input of the alarm has returned to
normal, but the alarm has not yet been acknowledged.

Pause Stops updates to the alarm summary table for 10 seconds, or until another
operation is performed on the table. While updates to the alarm summary
table are paused, alarms in the controller are still evaluated. When the table
is no longer paused, any changes to alarm states are reflected in the table
and updates resume.
Reset Counts Resets the alarm count in the controller and the alarm count value in the
details pane of the alarm manager table to zero. The reset is performed for
all conditions of the currently selected alarm.

Reset Latched Sets the selected digital latched state of the alarm to normal if the input of
the alarm has returned to normal. A reset of a digital latched alarm
acknowledges the alarm, if it is not acknowledged.

Select All Selects all alarms in the alarm table, including the alarms that are not
displayed on the current page of alarms.

Select Page Selects all alarms that are displayed on the current page of alarms.

Shelve Helps prevent the notification of new state changes to the selected alarm if
the alarm is acknowledged. Updates to the alarm do not appear. The alarm
remains shelved until the shelve duration from the controller expires
automatically or you unshelve the alarm manually. Updates to the alarm
then resume.
When you shelve an alarm in the alarm summary table, you shelve only the
selected alarm conditions. When you shelve an alarm in the alarm manager
table, you shelve all conditions of the alarm. From the condition list in the
details pane of the alarm manager table, you can also shelve individual
alarm conditions.
Unshelve Unshelves the selected alarm in the alarm manager table, which allows
notification of new state changes to alarms. From the condition list in the
details pane of the alarm manager table, unshelve individual alarm
conditions.

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Chapter 4 Monitor and Manage Control System Alarms

View the Alarm Summary The alarm summary lists alarms that are in alarm or out of alarm but still
unacknowledged. It displays one alarm condition per row. Use the alarm
summary to monitor and interact with alarms.

To view the alarm summary for the control system, follow these steps.

1. On an application screen, press .

2. Tap , or tab to the menu item and press Enter.

.

3. To view the alarms, tap the alarm function keys.

See Alarm Help Menu on page 66 for a description of the keys.

4. To return to the navigation menu, tap the navigation button on an

application screen.
5. To return to the application screens, tap an application icon.

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Manage the Alarms The Alarm Manager lists all alarms that are configured in a system and their
current states.

To manage the alarms for the control system, follow these steps.

1. On an application screen, press .

2. Tap , or tab to the menu item and press Enter.

3. To manage the alarms, tap the alarm function keys.

See Alarm Help Menu on page 66 for a description of the keys.

4. To return to the navigation menu, tap on an application screen.

5. To return to the application screens, tap an application icon.

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Chapter 4 Monitor and Manage Control System Alarms

Alarm Detail Pane The details pane shows details for the selected alarm condition of a selected
alarm. Condition details display the selected alarm condition in the alarm
Descriptions manager table.

To view the details pane for a selected alarm, follow these steps.

1. Open the Alarm Summary (page 68) or Alarm Manager (page 69) screen.
2. Tap .

The details pane displays a list of alarm states and conditions.

Tap again to toggle off the details pane.

See Table 18 for a description of the alarm details.

Table 18 - Alarm Detail Descriptions
Alarm Detail Description
Acknowledge Time The time the selected alarm was acknowledged.
Alarm Class The user-defined class that is assigned to the alarm in the Studio 5000 Logix Designer
project.
Alarm Count The number of times the alarm condition has entered the In Alarm state.
Alarm State The state of the alarm condition:
• Normal Unacknowledged (Normal, Unacked)
• In Alarm Acknowledged (In Alarm, Acked)
• In Alarm Unacknowledged (In Alarm, Unacked)
• Normal Acknowledged (Acknowledge)
Condition • Analog conditions include: HIHI, HI, LO, LOLO, ROC_POS, and ROC_NEG
• Discrete conditions include: TRIP and TRIP_L
Current Value The current tag input value that results in the alarm state.
Disable Time The time the selected alarm was disabled.
Enable Time The time the selected alarm was enabled.

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 Monitor and Manage Control System Alarms Chapter 4

Table 18 - Alarm Detail Descriptions (Continued)

Alarm Detail Description
Event Category • Digital events are categorized as discrete.
• Analog events are categorized as level.
Event Time The date and time the alarm event occurred.
In Alarm Time The time the selected alarm entered the In Alarm state.
Inhibit State The value that is applied to the alarm condition that inhibits the alarm at some level.
These states, indicated by an icon in the alarm table, include:
• Bad Quality
• Disabled
• Suppressed
• Shelved
These states can be combined. When an alarm has multiple inhibit states that are
applied, the icon of the highest inhibit state appears in the table.
Limit Value Exceeded The condition limit that is assigned to the alarm in the Studio 5000 Logix Designer
application project.
Max Shelve Duration The maximum time the alarm can be shelved.
Message The message that is assigned to the alarm in the Studio 5000 Logix Designer
application project.
Name The name of the alarm. This name includes the controller name of the alarm and the
tag name. It can also include the name of the program if the tag is defined at the
program level. Therefore, the alarm name can be configured in these configurations:
::ControllerName.TagName
Or
::ControllerName\ProgramName.TagName
Out of Alarm Time The time the selected alarm entered the Normal or Inactive state.
Priority The urgency of the alarm condition:
• Low
• Medium
• High
• Urgent
Quality The list of reasons why the alarm is of bad quality. This field is blank in the alarm
summary because the alarm summary does not show bad quality alarms.
Severity The numeric value that is mapped to the assigned priority of the alarm condition:
• 1…250 (low)
• 251…500 (medium)
• 501…750 (high)
• 751…1000 (urgent)
Shelve Duration The default time for which the selected alarm condition is shelved to help prevent the
notification of new state changes. Shelve duration is assigned to the alarm in the Studio
5000 Logix Designer project.
Shelve Time The time the selected alarm was shelved.
Suppress Time The time the selected alarm was suppressed.
Tag 1 Value The value of the associated tag parameter 1.
Tag 2 Value The value of the associated tag parameter 2.
Tag 3 Value The value of the associated tag parameter 3.
Tag 4 Value The value of the associated tag parameter 4.
Unshelve Time The time the selected alarm was unshelved. If the alarm is shelved, this time is the time
that the alarm is unshelved automatically when the shelve duration expires.
Unsuppress Time The time the selected alarm was unsuppressed.

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Filter the Alarms You can filter the alarms to view only the alarms in the selected alarm state.

To filter the alarms, follow these steps.

1. To the right of the filter field, tap .

2. To scroll through the filter choices, tap the up or down arrows on the scroll
bar.

3. Tap the alarm filter that you want to use.

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The selected filter displays in the filter pull-down menu.

To change the filter, tap the filter pull-down menu and select another
filter.
To turn off the filter, tap .

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Notes:

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 Chapter 5

Install and Replace Components

Topic Page
Accessories and Replacement Parts 75
Voltage Precautions 75
Electrostatic Discharge Precautions 76
Connect to USB Ports 76
Insert an SD Card 77
Replace the Battery 78

Accessories and You can view a list of accessories and replacement parts in Table 3 through
Table 7 in Chapter 1.
Replacement Parts
Review the specifications of a new component before you install it to verify that
it is compatible with the terminal. Record the model, serial number, and any
other pertinent information of new components for future reference.

IMPORTANT We recommend that you use only Allen-Bradley® approved accessories and
replacement parts.

Voltage Precautions The terminals contain line voltages. Disconnect all power to the terminal before
you install or remove components.

SHOCK HAZARD: Disconnect all power to the terminal before you remove
components.
Failure to disconnect power can result in severe electrical shock to an individual or
damage to the terminal.

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Chapter 5 Install and Replace Components

Electrostatic Discharge ATTENTION: Electrostatic discharge (ESD) can damage static-sensitive devices
Precautions or microcircuitry.
• Disconnect all power before you work on the terminal as detailed in Voltage
Precautions on page 75.
• Observe proper packaging and grounding techniques to help prevent damage.

Follow these ESD precautions when you handle this terminal:

• Touch a grounded object to discharge potential static.
• Use an anti-static wriststrap connected to the work surface.
• Use properly grounded tools and equipment.
• Avoid touching pins, leads, or circuitry.
• Always hold components with a printed circuit board (PCB) by its edges
and place it with the assembly side down.

Connect to USB Ports Each terminal has one USB 2.0 (type A) host connection and one USB 2.0
(type B) device connection.

IMPORTANT The USB host connection is intended for temporary use with USB drives during
deployment (user application file transfers) or maintenance (file transfers and
troubleshooting profiles). It can be used with an external hub, keyboard, and
mouse during runtime operations but it is not recommended for data logging
or user application runtime files.

USB Device
Connection

USB Host Connection

Icons identify the USB host connections. The USB host connection supports
0.5 A at 5V DC. Connected USB devices must not exceed this power load.
Table 19 - USB Connector Pinout
USB Port USB Icon USB Connector Pin Signal Description
Host 1 VCC +5V
2 D- Data -

Device 3 D+ Data +
4 GND Ground

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ATTENTION: USB devices that are not powered by the USB port must adhere to
the following:
• The USB device must be within the same enclosure as the terminal.
• The USB device must be connected to a ground system common with the
terminal or used with a USB hub that provides galvanic isolation.
• The USB device port is not for runtime operation.

Connect only externally powered USB hubs to the terminal that are USB 2.0
compatible. Before you attach devices to a USB hub, make sure that the power
adapter is connected and powered on.

USB Cables

Use high-speed, USB 2.0 certified cables for error-free transmissions.

IMPORTANT The terminals have not been tested with USB 3.0 cables. We recommend only
the use of USB 2.0 certified cables.

Insert an SD Card Only use a SD™ or SDHC™ card to load troubleshooting profiles and to save
troubleshooting logs. For a list of cards recommended by Rockwell Automation,
see Table 6 on page 18. The SD cards are hot-swappable; they can be inserted and
removed while the terminal is powered on and in operation.

The SD card slot is accessible from the inside or back of the panel when the
operator terminal is installed.

Follow these steps to install an SD card in the card slot.

1. Verify that the SD card is locked or unlocked according to your preference.

• If unlocked, the terminal can write data to or read data from the card.
• If locked, the terminal can only read data from the card.

Unlocked
Locked

ATTENTION: Orient the SD card correctly before inserting into slot. If

you force the card into the slot, you can damage the card or the
terminal.

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Chapter 5 Install and Replace Components

2. Insert the SD card firmly into the slot.

The SD card snaps into the retention feature.

To remove the card, press the card so the retention feature releases the card,
and pull out the card.

Replace the Battery The product has a lithium battery that provides backup power for the real-time
clock and static RAM. The battery can be replaced while the product is mounted
in the panel. No special tools are required to replace the battery.

This product contains a sealed lithium battery, which may need to be replaced
during the life of the product.
At the end of its life, the battery contained in this product should be collected
separately from any unsorted municipal waste.
The collection and recycling of batteries helps protect the environment and
contributes to the conservation of natural resources as valuable materials are
recovered.

WARNING: There is a danger of explosion if the lithium battery or real-time

clock module in this product is incorrectly replaced. Do not replace the battery
or real-time clock module unless power has been removed.
Replace the battery only with catalog number 2711P-RY2032 or an equivalent
CR2032 coin-cell battery.
Do not dispose of the lithium battery or real-time clock module in a fire or
incinerator. Dispose of used batteries in accordance with local regulations.
For safety information on the handling of lithium batteries, including handling and
disposal of leaking batteries, see Guidelines for Handling Lithium Batteries,
publication AG 5-4.

Perchlorate material – special handling may apply. See www.dtsc.ca.gov/

hazardouswaste/perchlorate.

This perchlorate warning only applies to primary Lithium Manganese Dioxide

(LiMnO2) cells or batteries, and products containing these cells or batteries, sold
or distributed in California, USA.

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 Install and Replace Components Chapter 5

To replace the battery, follow these steps.

1. Disconnect power from the terminal.

2. Remove the screws from the logic module.

Logic Module

Display Module

3. Carefully lift the logic module away from the display module and turn over
to expose the circuit board.
4. Locate the coin-cell battery on the circuit board.
Battery

5. Remove the battery by lifting the side of the battery.

6. Insert the new battery so the positive (+) polarity faces up.

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Chapter 5 Install and Replace Components

7. Reattach the logic module by aligning the connector on the bottom of the
logic module with the connector on the display module.

Logic Module

Display Module

Module
Connectors

8. Push down on the logic module and make sure that it is fully seated.
9. Torque the screws to 0.68…0.90 N•m (6…8 lb•in).

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 Chapter 6

Update Firmware

Topic Page
Before You Begin 81
Firmware Requirements 81
Get the Terminal Firmware 82
Install the ControlFLASH Software 82
Update the Firmware by Using ControlFLASH Software 83
Verify the Firmware Update 85

Before You Begin Perform these tasks to prepare for the update:
• Verify that RSLinx® Classic software is configured with an Ethernet driver
to communicate with the terminal.
• Back up your application files to a computer.
• Verify that downloads to the terminal are allowed. If downloads are
disabled, you cannot update the terminal firmware.
See Disable Downloads to the Terminal on page 56 and make sure that
downloads are allowed to the terminal.
• Verify the catalog number of your product and the current firmware
revision on the terminal.
See View the Firmware Revision on page 58 to get the catalog number and
current firmware revision.

Firmware Requirements ControlFLASH™ software is used to update firmware in the PanelView™ 5310
terminal on the network. The update performs these actions:
• Installs updated binary files
• Preserves configuration data, such as Ethernet settings, display brightness,
time and date, and touch screen settings

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Chapter 6 Update Firmware

Use Table 20 to determine requirements for the firmware update.

Table 20 - Firmware Requirements for PanelView 5310 Terminals
Software Firmware Revision
Studio 5000® that also includes: 30.01 or later
• RSLinx Classic software 4.00.00.16 or later
• ControlFLASH software 14.00.10.12 or later
PanelView 5310 Terminal firmware 4.001 or later
Know the catalog number of the PanelView 5310 terminal you want to update
Know the RSLinx network path to the targeted PanelView 5310 terminal

Get the Terminal Firmware To download terminal firmware and release notes, see Product Firmware and
Release Notes on page 8.

Install the ControlFLASH ControlFLASH software is required to update firmware on the PanelView 5310
terminal. This software is included in the Studio 5000® installation package.
Software
For details on how to install ControlFLASH software, see the ControlFLASH
Firmware Upgrade Software User Manual, publication 1756-UM105.

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 Update Firmware Chapter 6

Update the Firmware by To use the ControlFLASH software to update the firmware in a PanelView 5310
terminal, follow these steps.
Using ControlFLASH
Software 1. Click Start>Programs>FLASH Programming Tools>ControlFLASH.
2. Make sure that you know the required information in the Welcome dialog
box, then click Next.

3. Select the catalog number of the PanelView 5310 terminal you want to
update and click Next.

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Chapter 6 Update Firmware

4. Browse to and select the device to update on the EtherNet/IP™ network

and click OK.

5. Select the firmware revision to install and click Next.

6. Read the Danger information in the Summary dialog, then click Finish.

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 Update Firmware Chapter 6

7. Click Yes to confirm that you want to update the target device.

The update starts and can take several minutes to complete.

IMPORTANT Do not cycle power to the terminal during this process or the
firmware update does not complete successfully.

When the firmware is sent to the terminal, the terminal resets and
performs diagnostics.
The Update Status dialog opens when the update is complete. If the update
was successful, the Status area is green.

8. Click OK.
If the update fails, the status area is red and reads Update failure. See the
ControlFlash firmware update Kit User Manual, publication
1756-UM105 for troubleshooting information.
9. Close the ControlFLASH software.

Verify the Firmware Update See View General Information for the Configured Controller on page 64 to view
the current firmware revision for the terminal.

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Notes:

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 Chapter 7

Troubleshooting

Topic Page
Status Indicators 88
View Diagnostic Information for the Configured Controller 89
Troubleshooting Profiles 89
Terminal Does Not Start Up 93
Terminal Restarts Intermittently 93
Touch Screen Issues 93
Display Issues 94
Ethernet Issues 95
Cannot Download Application to Terminal 95
Performance Is Slow 95
Resistance to Chemicals 96
Clean the Display 96
Ship the Terminal 97
Restore Factory Defaults 97
Dispose of the Terminal 98

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Chapter 7 Troubleshooting

Status Indicators The back of the terminal has two indicators to identify system status:
• Status (STS) indicates that the terminal is on and in use. Its light color is
green.
• Error (ERR) indicates hardware and firmware faults. Its light color is red.

At startup, the STS and ERR indicators blink on and off, then the STS indicator
blinks to signal progress during startup. If the indicators remain off, check the
power cable.

After a successful startup, the STS indicator remains on.

Table 21 shows indicator states if the terminal stops during startup.

Table 21 - Fault Indicator States during Terminal during Startup
ERR (red) STS (green)
Indicator Indicator Description Recommended Action
Blinking On Recoverable firmware error. Reload the firmware.
Off Recoverable configuration failure Restore factory defaults. Refer to Restore
Factory Defaults on page 97.
On On Fatal hardware error Replace the terminal.
Blinking Fatal display hardware error Replace the terminal.

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View Diagnostic You can view diagnostic information for the controller that is configured to
operate with the terminal.
Information for the
Configured Controller To view diagnostic information for the controller, follow these steps.

1. Press the navigation button on an application screen.

2. On the Settings screen, tap Controllers.
3. Tap the Diagnostics tab.

The diagnostic information for the controller includes these data.

Data Type Description

Active data items The number of data items on scan for the controller.
Number optimized blocks The numeric of optimized data blocks on scan for the controller.
Activity A count that increments each time a communication packet is received from the
controller.
HMIBC (I/O) connections The number of Class 1 Common Industrial Protocol (CIP) connections to the
controller.
Alarm connections The number of alarm CIP connections to the controller.
Data connections The number of Class 3 CIP connections to the controller.

4. To close the window, tap .

Troubleshooting Profiles Rockwell Automation compiles data about your system in a secure, encrypted
format. This profile is stored on the terminal and can be used to improve usability
and assist with troubleshooting.

If you contact technical support, a representative can ask you to export the
troubleshooting log to a USB drive, or SD™ or SDHC™ card. You can also import
a troubleshooting profile from a USB drive or SD card to capture additional data.

TIP If removable media is needed, then the USB device or SD card must be FAT32
formatted, have write permissions, and sufficient space.

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Chapter 7 Troubleshooting

Import a Troubleshooting Profile

The Troubleshooting window indicates whether a default or imported

troubleshooting profile is being used in the terminal. If an imported file is in use,
a green check mark and the name of the imported file appears next to the Import
Profile button.

To import a troubleshooting profile from a USB drive or SD card, follow these

steps.

1. Press the navigation button on an application screen.

2. On the Settings screen, tap Troubleshooting.
3. Insert a USB drive or SD card that contains the troubleshooting profile
into the appropriate slot on the terminal.
4. Tap Import Profile.

5. Tap to select the target USB device or SD card that contains the profile.
6. Tap Save.

7. To close the window, tap OK.

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 Troubleshooting Chapter 7

The name of the imported file is displayed. A green check next to the file
name means that the import is complete.

ATTENTION: Do not remove the USB drive or SD card before the import
operation is complete. Otherwise, the USB drive or SD card can become
corrupt.

8. Tap OK.
The file is stored on the terminal and captures data in an encrypted format
for use by Rockwell Automation technical support.

Export a Troubleshooting Log

To export the troubleshooting log to a USB device or SD card, follow these steps.

1. Press the navigation button on an application screen.

2. On the Settings screen, tap Troubleshooting.
3. Insert a USB drive or SD card into the appropriate slot on the terminal.
4. Tap Export.

5. Tap Save Troubleshooting Profile.

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Chapter 7 Troubleshooting

6. Insert a USB drive or SD card into a slot on the terminal.

7. Tap Export.
The troubleshooting log is exported and the date a time of the last export is
displayed next to the Export button.

ATTENTION: Do not remove the USB drive or SD card before the import
operation is complete. Otherwise, the USB drive or SD card can become
corrupt.

8. To close the window, tap .

Your technical support contact at Rockwell Automation can provide you with
information on where to send the profile.

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 Troubleshooting Chapter 7

Terminal Does Not Start Up If the terminal does not start up normally, check the table for possible causes.
Table 22 - Terminal Does Not Start Up Properly
Check For What to Do See
Insufficient power Make sure that device is receiving adequate power:
• Check the DC power requirements. page 33
Improper power wiring Verify that the power wiring is correct:
• Check the wiring specifications. page 33
• Check the DC power wiring. page 33
Status indicators Check the status indicators during startup. page 88
Stalled progress If a terminal stalls at the progress indicator and does not load an page 97
indicator application or configuration screens, restore the factory defaults.
Does an object touch Verify that nothing is pressing against the display or that you are not
the display touching the display during startup.

Terminal Restarts If the terminal restarts intermittently, check the table for possible causes.
Intermittently Table 23 - Terminal Restarts Intermittently
Check For What to Do See
Improper power wiring Verify that the power wiring is correct:
• Check the wiring specifications. page 32
• Check the DC power wiring. page 33
Over-temperature Make sure that the processor is not exceeding temperatures for normal
conditions terminal operations:
• Check the processor temperature. page 59
• Check for adequate clearances around the terminal in the panel. page 23
• Check for the proper operating temperature. page 59

Touch Screen Issues If the touch screen does not operate or respond correctly to touches with a finger
or stylus, check the table for possible causes.
Table 24 - Touch Screen Not Responding
Check For What to Do See
Improper calibration Check for activation points offset from touch points. Calibrate the touch page 54
screen.
Non-functional touch Check the touch screen for damage, such as cuts or excessive wear. If there
screen is damage, replace the terminal.
Multiple input Application screens contain graphic input elements that are configured in
elements touched the View Designer application. When touched, these elements perform
operations in a predictable manner. For example, an input element is
configured to navigate to a specific screen in the application or start a
motor when touched.
Multiple operations cannot be conducted simultaneously. Doing so
results in an unintended operation.
• Do not touch multiple input elements at one time.
• Do not rest a hand or multiple fingers on the display.

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Chapter 7 Troubleshooting

Display Issues The display is unreadable or dims unexpectedly.

ATTENTION: If the display darkens, or if the backlight is not functioning

properly, the screen can be difficult to read and use of this touch screen could
result in a potentially hazardous outcome. Do not use the touch screen
under these circumstances. The design of the system must take into account
the possibility of the touch screen losing functionality and unable to be used to
maintain or change control of the system. The touch screen shall not be the
single point of control of critical functions and is not intended to replace an
E-stop.
Design of the system should follow all applicable code and good engineering
practice. Factors to consider include:
• The possibility of an unreadable display
• The possibility of an inoperable touch screen
• Unexpected communication errors or delays
• Operator error in the control of the system
• Proper use of E-stops and other safety practices
The user shall provide means to achieve a safe state during anomalies and make
sure the system has adequate redundancy for critical functions.
Failure to follow these instructions can result in death, serious injury, or
equipment damage.

Table 25 - Dim Display

Check for See
Low display brightness setting Adjust the Brightness of the Display on page 52
Low brightness level of screen saver Configure the Display Screen Saver on page 53

TIP Extend the life of the backlight by reducing the display brightness, by using the
screen saver with reduced brightness, or operating at lower temperatures.

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Ethernet Issues Table 26 provides tips on how to isolate Ethernet anomalies.

Table 26 - Ethernet Connection Issues
Check for Description
Status of invalid Ethernet connection • Green indicator is on when a link is established.
• Yellow indicator blinks when activity is detected.
• Verify network connections.
Poor cable connections Check the Ethernet cabling for the following:
• Make sure that the cable is fully connected.
• Check for cable crimping.
• Check the Ethernet switch connections.
• Check the Uplink ports.
Invalid IP address of terminal If DHCP is enabled, the terminal automatically acquires a valid IP address
from the network after startup. The TCP/IP protocol automatically assigns
169.254.xxx.xxx when it fails to acquire an IP address from the network.
In general, an IP address that begins with 169 does not support a
network connection.
See Configure the IP Address of the Terminal on page 46.
Conflict Between IP addresses If DHCP is not enabled and a static IP address is specified, make sure that
the IP address does not conflict with the address of another device on the
network.
See Configure the IP Address of the Terminal on page 46.

Cannot Download You are unable to download an application to the terminal.

Application to Terminal Table 27 - Unable to Download Project to Terminal
Check for Description
Application downloads are disabled in Verify that downloads are enabled. See Disable Downloads to the
Settings screens Terminal on page 56.
Download of project to correct HMI device Check the following in the View Designer application:
• The project that is downloaded to the correct HMI device
• IP address of HMI device is correct
Ethernet connection Make sure that an Ethernet cable is connected between the computer
and terminal.
Verify that the Ethernet port is configured properly. See Configure the
Ethernet Port on page 49.

Performance Is Slow If the response time of the application is slow, for example screen changes or text
display changes, check for the following conditions:
• Application screens that contain too many elements
• A controller that is programmed for feedback can cause delays
• Slow network performance or noise can result in retries

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Chapter 7 Troubleshooting

Resistance to Chemicals The outer surfaces of the terminal including the bezel, touch screen overlay, and
panel gasket are tested for chemical resistance. Some of the chemicals can cause
discoloration, but they do not interfere with the operation of the terminal.
TIP For more information on chemical resistance of the product, go to
https://rockwellautomation.custhelp.com/ and search the Knowledgebase for
keywords ‘Chemical Resistance PanelView Plus’.

IMPORTANT Do not operate the terminal in direct sunlight. Direct exposure to ultraviolet
light can discolor the touch screen.

Clean the Display ATTENTION: Do not use abrasive cleaners or solvents, they can damage the
display. Do not scrub or use brushes.
Do not apply cleaning solution directly on the terminal screen, the solution can
drip or seep onto the gasket. Apply cleaning solution to a clean sponge or soft
cloth, and gently wipe the screen to remove the dirt and grime.

To clean the display, follow these steps.

1. Disconnect power from the terminal at the power source.

ATTENTION: Do not clean a display while power is applied. If you clean

a display while power is applied, you can unintentionally activate
screen items.

2. To clean the display and help prevent scratches, use a clean sponge or soft
cloth with mild soap or detergent.
3. Dry the display with a chamois or moist cellulose sponge to avoid water
spots.

Remove Paint and Grease

To remove paint or grease from the bezel that is properly mounted in a NEMA,
UL Type, or IP rated enclosure, follow these steps.

1. Rub lightly with isopropyl alcohol (70% concentration).

2. To remove residue, use a mild soap or detergent solution.
3. Rinse with clean water.

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 Troubleshooting Chapter 7

Equipment Wash Downs

ATTENTION: Do not use a high-pressure washer for cleaning the front bezel of
the terminal. A high-pressure washer can damage the terminal.
Do not use a high-pressure washer for cleaning vented enclosures. Water can enter
the enclosure and damage the terminal and other equipment.

Ship the Terminal If you ship the enclosure with the terminal installed, make sure that the terminal
is properly secured and protected against damage from impact, sharp objects, or
abrasive materials.

ATTENTION: Rockwell Automation is not responsible for damage to a product

that is shipped or transported while installed in a panel or enclosure.

Restore Factory Defaults Restore a terminal to its default settings to refresh the terminal or to recover from
an invalid application configuration. The restore process does not affect the
firmware revision on the terminal.

ATTENTION: The process that restores factory defaults also removes some data.
• Upload the application with the View Designer application.
• Record the terminal settings so you can update them after the restore.

TIP If a terminal stalls at the progress indicator after a restart and does not load the
application or configuration screens, you can restore the factory defaults.

The restore procedure performs the following actions:

• Removes the user application
• Restores the terminal settings to their default state
Table 28 - Factory-default Terminal Settings
Terminal Settings Factory Default Setting
Backlight intensity: 1…100% 100%
Screen saver
• Enabled or disabled • Disabled
• Timeout • 10 minutes
• Dimmer: 1…100% • 10%
Touch screen calibration Factory calibrated
Ethernet
• DHCP-enabled or static IP address • DHCP-enabled
• Speed: 10 Mbps, 100 Mbps, Auto sense • Auto sense link speed
• Duplex: Half, full, auto sense • Auto sense duplex mode

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Chapter 7 Troubleshooting

To restore the terminal to its default state, follow these steps.

1. Cycle power to the terminal.

The Allen-Bradley logo displays during startup.
2. Wait a few seconds, and then touch the Allen-Bradley logo when the
copyright line becomes brighter.
Copyright ©2017 Rockwell Automation
TIP Wait a few seconds before you touch the logo. If you touch the logo too
soon during startup, this error text is displayed under the copyright
line.
ERROR! FEHLER! ERREUR! ERRORE!
If this error text is displayed, cycle power to the terminal and wait a
few seconds longer before you touch the logo.
The normal startup is suspended so the restore procedure can initiate.
You are asked if you want to restore the terminal to its defaults.
3. To continue, tap Yes, or tap Cancel to resume a normal startup.
You are asked to confirm the removal of all user files such as applications.
4. To continue, tap Yes, or tap Cancel to resume a normal startup.
Progress messages appear on the screen during the restore operation.
When the restore is complete, the terminal performs a normal startup.
5. From the Settings menu, update the terminal network settings.
6. Download an application to the terminal by using the View Designer
application.
7. From the Settings menu, update any remaining terminal settings as
appropriate.

Refer to Disable Downloads to the Terminal on page 56 for details on how to modify
device configuration settings.

Dispose of the Terminal At the end of its life, collect the terminal separately from any unsorted municipal
waste.

These terminals contain heavy metals that can contaminate the earth. Therefore,
check with local health and sanitation agencies for ways to dispose this
equipment safely.

98 Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019

 Index

A disable downloads to the terminal 56

display
accessories 16
brightness 52
ACD file 15
unreadable or dimming 94
alarm DNS address
condition 70 primary 48
details 70 secondary 48
filter 72 tertiary 48
function keys 66
manager 69
summary 68 E
application
overview 15 earth ground
application download security 56 connection 34
wire 34
electrostatic discharge 75
B environment and enclosure specifications 20,
21
back-up power 78
equipment wash downs 97
battery
Ethernet
back-up power 78
lithium 78 connector pinout 35
replacement 79 status indicators 35
state 59 Ethernet port
branch circuit 21 duplex mode 49
link speed 49
explosion hazard 78
C
cable F
lengths between Ethernet ports 35
calibration factory defaults 97
touch screen 54 firmware revision 58
catalog numbers firmware update 81
accessories 16 firmware upgrade
battery replacement 17 requirements 82
explanation 16 fuse rating 21
mounting hardware 16
PanelView 5300 terminals 16
power supplies 16 H
power terminal blocks 16
SD cards 17 hardware specifications
USB programming cable 17 display/touch screen 12
circuit breaker rating 21 Ethernet port 12
ControlFLASH software 81, 82 SD card slot 12
status indicators 12
cutout dimensions 24 USB device port 12
USB host port 12
hazardous location 21
D
date and time
setting 63
DC power bus 33
device name 57
DHCP 46
diagnostics
data 59
network 50
dimensions
product 25

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Index

I P
indicators power
ERR 88 24V DC nominal 33
error 88 connection 33
fault 88 DC bus 33
status 88 ratings 33
STS 88 specification 12
installation supplies 33
environment and enclosure 22 terminal block
hazardous location 21 install 32
product dimensions 25 remove 32
IP address wire specifications 32
DHCP 46 power supply
static 47 PELV 33
IP settings SELV 33
configuration 47 product compatibility and download center 8
product dimensions 25
publications
K download 9
keyboard
virtual 41
R
reboot the terminal 62
L release notes 8
ladder logic 7 restore factory defaults 97
lithium batteries RJ45 connector 35
safe handling 78 runtime 15, 39
log off of the terminal 44
log on to the terminal 43
Logix Designer 14 S
safety notices
battery replacement 78
M earth ground connection 34
mount the terminal electrical arc 32, 35
ambient temperature 23 mounting the terminal 29
cutout dimensions 24 unintended operation 13
minimum clearances 23 water or chemical damage 29
mounting levers 26 screen saver 53
panel guidelines 24 SD card
preparation 26 installing 77
slot 77
startup sequence 37
N status indicators
network Ethernet 35
types supported 34 Studio 5000 Logix Designer 7
network diagnostics 50 see also Logix Designer
network topology Studio 5000 View Designer 7
linear 36 see also View Designer
star 36
numeric keypad
virtual 41

100 Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019

 Index

T V
tag browser 15 View Designer 14
terminal block virtual
power 32 keyboard 41
time and date numeric keypad 41
setting 63 VPD file 15
touch screen
calibration 54
input 13 W
troubleshooting 87 wash downs 97
log, exporting 91 wiring and safety guidelines 21
profile, importing 90

U
USB
cables 77
host connections 76
hubs 76
USB to serial port adapters 17

Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019 101

Index

Notes:

102 Rockwell Automation Publication 2713P-UM001D-EN-P - March 2019

.

Rockwell Automation Support

Use the following resources to access support information.

Technical Support Center Knowledgebase Articles, How-to Videos, FAQs, Chat, User https://rockwellautomation.custhelp.com/
Forums, and Product Notification Updates.
Local Technical Support Phone Locate the phone number for your country. https://rockwellautomation.custhelp.com/app/phone
Numbers
Direct Dial Codes Find the Direct Dial Code for your product. Use the code to https://rockwellautomation.custhelp.com/app/phone
route your call directly to a technical support engineer.
Literature Library Installation Instructions, Manuals, Brochures, and Technical https://www.rockwellautomation.com/global/literature-library/
Data. overview.page
Product Compatibility and Get help determining how products interact, check features https://compatibility.rockwellautomation.com/Pages/home.aspx
Download Center (PCDC) and capabilities, and find associated firmware.

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Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this
document, complete the How Are We Doing? form at https://literature.rockwellautomation.com/idc/groups/
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Rockwell Automation maintains current product environmental information on its website at http://www.rockwellautomation.com/rockwellautomation/about-us/sustainability-ethics/product-environmental-compliance.page.

Allen-Bradley, CompactLogix, ControlFLASH, ControlLogix, FLEX I/O, Kinetix, PanelView, POINT I/O, Rockwell Automation, Rockwell Software, RSLinx, Stratix, Studio 5000 Logix Designer, and Studio 5000 View Designer are trademarks
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Publication 2713P-UM001D-EN-P - March 2019

Supersedes Publication 2713P-UM001C-EN-P - October 2018 Copyright © 2019 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.