Mss Assignment

UNIVERSITY OF CAPE COAST
COLLAGE OF AGRICULTURE AND NATURAL RESOURCES
DEPARTMENT COMPUTER SCIENCE AND INFORMATION TECHNOLOGY
COURSE : Management Support System
COURSE ID: INF310
STUDENT ID: PS/ITC/20/0060
NAME: Mfodwo Christian Kwadwo

1. a. Explain the following:
i. i. Data is the collection of raw recording about an events, object, people and places which when
processed or manipulated makes meaningful output. It is the basic building block for information
and knowledge. Data can be quantitative (numerical) or qualitative (descriptive). For example, a list
of temperatures recorded in a city over a week is data.
ii. Information: Information is data that has been processed, organized, and presented in a meaningful
context. It is the result of analyzing and interpreting data to make it useful for decision-making. For
example, the average temperature of the city over the week, calculated from the data, is
information.
iii. News: News is a report of recent events or developments, typically presented through various media
channels such as newspapers, television, radio, or online platforms. News provides timely and
relevant information to the public. For example, a news report about a heatwave in the city, based
on the temperature information, is news.
iv. Knowledge: Knowledge is the understanding and awareness gained from experience, education, or
the accumulation of information. It is the result of processing, analyzing, and synthesizing
information to form concepts, principles, or insights. For example, understanding the factors that
contribute to heatwaves and their impact on the city's environment and population is knowledge.
b. Show the hierarchy and/or relationships among the above listed terms
Data is the foundation upon which information is built. Information is the result of analyzing and
interpreting data to make it useful for decision-making. News is a form of information that is timely
and relevant to the public. Knowledge is the result of processing, analyzing, and synthesizing
information to form concepts, principles, or insights.
Therefore, data is the starting point, and knowledge is the end goal. Information and news are
intermediate stages in the process of transforming data into knowledge. The relationships among
these concepts are hierarchical, with each level building upon the previous one.
2. In your role as Information System Line Manager, explain to the Board of your organisation
the following to enable them make an informed decision:

a. Management Support Systems (MSS): Management Support Systems are a class of information
systems designed to assist managers and executives in making informed decisions. These systems
provide tools and techniques for data analysis, reporting, and decision-making support. Examples of
MSS include Decision Support Systems (DSS), Executive Information Systems (EIS), and Expert
Systems (ES).
b. Four benefits of MSS:
1. Improved decision-making: MSS helps managers and executives make better decisions by
providing relevant, timely, and accurate information.
2. Increased efficiency: MSS automates routine tasks, allowing managers to focus on more strategic
and critical issues.
3. Enhanced collaboration: MSS facilitates communication and collaboration among team members,
departments, and even across organizations.
4. Competitive advantage: By leveraging MSS, organizations can gain insights into market trends,
customer preferences, and operational performance, which can lead to a competitive advantage.
c. Four drawbacks of MSS:
1. High implementation costs: Developing and implementing an MSS can be expensive, especially for
small and medium-sized organizations.
2. 2. Complexity: MSS can be complex to use and maintain, requiring specialized skills and training
for employees.
3. Security and privacy concerns: MSS may store sensitive data, making it vulnerable to security
breaches and privacy violations if not properly protected.
4. Resistance to change: Employees may resist the adoption of MSS due to fear of job loss or the
perception that the system will make their work more difficult. It is essential to address these
concerns through effective change management and communication strategies.

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UNIVERSITY OF CAPE COAST

COLLAGE OF AGRICULTURE AND NATURAL RESOURCES

DEPARTMENT COMPUTER SCIENCE AND INFORMATION TECHNOLOGY

COURSE : Management Support System

COURSE ID: INF310

STUDENT ID: PS/ITC/20/0060

NAME: Mfodwo Christian Kwadwo

of temperatures recorded in a city over a week is data.

on the temperature information, is news.

the accumulation of information. It is the result of processing, analyzing, and synthesizing

information to form concepts, principles, or insights.

the following to enable them make an informed decision:

b. Four benefits of MSS:

providing relevant, timely, and accurate information.

and critical issues.

departments, and even across organizations.

c. Four drawbacks of MSS:

small and medium-sized organizations.

breaches and privacy violations if not properly protected.

concerns through effective change management and communication strategies.

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