Step Objective Helpful Tools Key Activities

Reason for Improvement PLAN PLAN

• Graph •Research for themes
• Control chart -Review department indicators
• Process flowchart -Survey internal/External customers
Identify a problem area and the • Control system
-Interview individuals from the work area
reason for working on it
•Consider customer needs to help select the theme

Team project planning worksheet Graph Flowchart

Current Situation PLAN PLAN

• Check sheet • Collect data on all aspects of the theme
• Histogram • Stratify the theme from various viewpoints
• Pareto diagram • Select a problem from the stratification of the theme
Select a problem and set a target • Control Chart • Identify the customer's requirements
for improvement • Graph • Write a clear problem statement
• Use the data to establish the target

Pareto Graph

Analysis PLAN PLAN

• Cause and effect diagram • Perform cause and effect analysis on the problem
• Check sheet • Continue analysis to the level of actionable root cause
• Pareto diagram • Select the root cause with probable greatest impact
Identify and verify the root cause
• Histogram • Verify the selected root cause with data
of the problem
• Graph
• Scatter diagram
Fishbone Pareto Scatter Diagram

Countermeasures DO DO
• Cost benefit analysis • Develop and evaluate potential countermeasures which
Plan and implement • Barriers and aids -Attack verified root causes
countermeasures that will correct • Action plan -Meet Customers' valid requirements
the root cause of the problem • Structure tree • Develop a Acton plan
-Answers who, what. Where, when and how
• Implement countermeasures
Countermeasures Matrix Action Plan

Results CHECK CHECK

• Histogram • Confirm the effects of the countermeasures
• Pareto diagram -Checking to see if the root cause has been reduced
Confirm that the problem and its
• Control chart • Compare the problem before and after using the indicator
root cause have been decreased
• Graph • Compare the results obtained to the target
and the target for improvement
• Implement additional countermeasures, if results are not
has been met
satisfactory
Pareto Diagram Graph
I
Standardization ACT ACT
• Control System
• Control chart • Assure that countermeasures become part of daily work
-Create/revise the work process and explain need
Prevent the problem and its root • Graph
• Procedure • Train employees on revised process and explain need
causes from recurring
• Training • Establish checks to monitor countermeasures
• Consider areas for replication
Control System Control Chart

Future Plans PDCA AGAIN PDCA CONTINUALLY

• Action Plan • Analyze and evaluate any remaining problems
• PDCA • Plan further actions if necessary
Plan what to do about any • Review lessons learned related to problem solving skills
remaining problems and evaluate • Team effectiveness
-What was done well
the team's effectiveness
-What could be improved or done differently
Action Plan
Plan Do Check Act

PDCA Roadmap-Henry Ford Production System