Scribd Logo
Upload

Welcome to Scribd!

  • 36 views

    Transcript

    Uploaded by

    insight soft
    Jose Gomez was experiencing issues with some emails from the domain lcayassociados.com going to spam or not being received. The support agent Kavya worked to identify the specific emails having issues, from gespinoza@lcayasociados.com to marketing@vasac.pe. Kavya then sent a test email which was successfully delivered. Jose's recipient was unavailable to check for the test email. Kavya checked the logs and confirmed the email was sent and accepted. Jose mentioned the domain may be blacklisted, so Kavya updated the SPF record to help reduce emails going to spam in the future. Kavya provided troubleshooting and support to resolve Jose's email delivery issues

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd

    Transcript

    Uploaded by

    insight soft
    36 views2 pages
    Jose Gomez was experiencing issues with some emails from the domain lcayassociados.com going to spam or not being received. The support agent Kavya worked to identify the specific emails having issues, from gespinoza@lcayasociados.com to marketing@vasac.pe. Kavya then sent a test email which was successfully delivered. Jose's recipient was unavailable to check for the test email. Kavya checked the logs and confirmed the email was sent and accepted. Jose mentioned the domain may be blacklisted, so Kavya updated the SPF record to help reduce emails going to spam in the future. Kavya provided troubleshooting and support to resolve Jose's email delivery issues

    Original Title

    transcript (2)

    Copyright

    © © All Rights Reserved

    Available Formats

    TXT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Jose Gomez was experiencing issues with some emails from the domain lcayassociados.com going to spam or not being received. The support agent Kavya worked to identify the specific emails having issues, from gespinoza@lcayasociados.com to marketing@vasac.pe. Kavya then sent a test email which was successfully delivered. Jose's recipient was unavailable to check for the test email. Kavya checked the logs and confirmed the email was sent and accepted. Jose mentioned the domain may be blacklisted, so Kavya updated the SPF record to help reduce emails going to spam in the future. Kavya provided troubleshooting and support to resolve Jose's email delivery issues

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    36 views2 pages

    Transcript

    Uploaded by

    insight soft
    Jose Gomez was experiencing issues with some emails from the domain lcayassociados.com going to spam or not being received. The support agent Kavya worked to identify the specific emails having issues, from gespinoza@lcayasociados.com to marketing@vasac.pe. Kavya then sent a test email which was successfully delivered. Jose's recipient was unavailable to check for the test email. Kavya checked the logs and confirmed the email was sent and accepted. Jose mentioned the domain may be blacklisted, so Kavya updated the SPF record to help reduce emails going to spam in the future. Kavya provided troubleshooting and support to resolve Jose's email delivery issues

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    You are on page 1of 2

    (2022-02-09T14:14:10-05:00) [Jose Gomez] {ParticipantJoined}

    (2022-02-09T14:14:10-05:00) [Jose Gomez] {Message} Problems with all emails, they


    reach spam and other emails do not reach the recipient
    (2022-02-09T14:14:12-05:00) [Hari] {ParticipantJoined}
    (2022-02-09T14:14:27-05:00) [Hari] {Message} <p>Hello, Jose. Welcome to Chat
    Support. I&#39;m Hari. I recognize how important it is to get this email issue
    fixed. I’ll look into the reason right away. </p>

    (2022-02-09T14:14:40-05:00) [Hari] {Message} <p>Please help me with the token


    number to pull up the account details. It has been sent to your registered email
    address. </p>

    (2022-02-09T14:15:09-05:00) [Jose Gomez] {Message} send me the url to access the


    token please
    (2022-02-09T14:15:24-05:00) [Hari] {Message} <p>Sure, Here is the link: <a
    target='_blank'
    href="https://my.bluehost.com/hosting/token">https://my.bluehost.com/hosting/
    token</a>. </p>

    (2022-02-09T14:16:12-05:00) [Jose Gomez] {Message} 808700


    (2022-02-09T14:16:31-05:00) [Hari] {Message} <p>Thank you for the authentication.
    </p>

    (2022-02-09T14:16:56-05:00) [Hari] {Message} <p>May I know if you are getting any


    bounce back messages?</p>

    (2022-02-09T14:18:05-05:00) [Jose Gomez] {Message} no message, in my mail it comes


    out normal and the recipients either get it in spam or it doesn't take them any
    mail
    (2022-02-09T14:18:36-05:00) [Hari] {Message} <p>May I know if the issue is with any
    particular email address?</p>

    (2022-02-09T14:19:23-05:00) [Jose Gomez] {Message} yes, of course, the email that


    does not receive anything is marketing@vasac.pe
    (2022-02-09T14:20:19-05:00) [Hari] {Message} <p>I need to know if the issue is with
    your emails associated with the account.</p>

    (2022-02-09T14:21:06-05:00) [Jose Gomez] {Message} the email he sends is


    gespinoza@lcayasociados.com
    (2022-02-09T14:21:50-05:00) [Jose Gomez] {Message} an attempt was made to send
    other emails from our domain lcayassociados.com but none sent the email to the
    recipient
    (2022-02-09T14:22:22-05:00) [Hari] {Message} <p>I am sorry, Could you elaborate
    little more?</p>

    (2022-02-09T14:22:37-05:00) [Hari] {Message} <p>I need to know the from and To


    address of the sending emails.</p>

    (2022-02-09T14:23:19-05:00) [Jose Gomez] {Message} the email of origin is


    gespinoza@lcayasociados.com
    the destination email is marketing@vasac.pe
    (2022-02-09T14:24:45-05:00) [Hari] {Message} <p>Thank you for the information. Let
    me check it by sending a test email, give me 2-3 minutes.</p>

    (2022-02-09T14:25:13-05:00) [Jose Gomez] {Message} sure, thanks


    (2022-02-09T14:37:03-05:00) [Jose Gomez] {Message} hello?
    (2022-02-09T14:47:00-05:00) [Hari] {ParticipantLeft}
    (2022-02-09T14:47:01-05:00) [Kavya] {ParticipantJoined}
    (2022-02-09T14:47:29-05:00) [Kavya] {Message} <p> Hello,Jose .I&#39;m
    Kavya.I&#39;m sorry that you lost connection with the previous agent. There has
    been a lot of load on the network lately. I&#39;m glad that we are connected now.
    Please give me 2-3 minutes to review your previous conversation to assist you
    further. </p>

    (2022-02-09T14:48:48-05:00) [Jose Gomez] {Message} sure, thanks


    (2022-02-09T14:50:21-05:00) [Kavya] {Message} <p> Thank you for holding. Let me
    send test email to <a target='_blank'
    href="mailto:marketing@vasac.pe">marketing@vasac.pe</a></p>

    (2022-02-09T14:50:59-05:00) [Kavya] {Message} <p>I have sent test email to <a


    target='_blank' href="mailto:marketing@vasac.pe">marketing@vasac.pe</a></p>

    (2022-02-09T14:51:06-05:00) [Jose Gomez] {Message} sure, thanks


    (2022-02-09T14:51:24-05:00) [Kavya] {Message} <p>Please check if this recipent <a
    target='_blank' href="mailto:marketing@vasac.pe">marketing@vasac.pe</a> have rhe
    email?</p>

    (2022-02-09T14:52:00-05:00) [Jose Gomez] {Message} one moment please


    (2022-02-09T14:52:15-05:00) [Kavya] {Message} <p>Sure </p>

    (2022-02-09T14:54:21-05:00) [Kavya] {Message} <p> It’s been a few minutes since I


    have heard from you. Are we still connected? </p>

    (2022-02-09T14:54:49-05:00) [Jose Gomez] {Message} yes


    (2022-02-09T14:56:18-05:00) [Kavya] {Message} <p>Did they receive the email?</p>

    (2022-02-09T14:56:52-05:00) [Jose Gomez] {Message} the recipient's email user is


    currently unavailable
    (2022-02-09T14:57:29-05:00) [Kavya] {Message} <p>I have checked logs which shows as
    email is sent from our end and accepted for delivery that means they should have
    receive the email </p>

    (2022-02-09T14:59:36-05:00) [Jose Gomez] {Message} correct, a query the domain


    lcayassociados.com would be on a blacklist?
    (2022-02-09T15:00:19-05:00) [Jose Gomez] {Message} Once they told me from here in
    the chat that our domain reached spam because it was on the blacklist something
    like that they told me, how could I do so that the emails cannot reach spam?
    (2022-02-09T15:01:13-05:00) [Kavya] {Message} <p>I will update spf record so that
    the emails going to spam folder should be reduced</p>

    (2022-02-09T15:03:24-05:00) [Jose Gomez] {Message} yes, please. Thank you


    (2022-02-09T15:03:50-05:00) [Kavya] {Message} <p>I have updated the record </p>

    (2022-02-09T15:04:11-05:00) [Jose Gomez] {Message} thanks


    (2022-02-09T15:05:11-05:00) [Kavya] {Message} <p>My pleasure. If you have no more
    queries for me, I would like to know of your experience with me today. When you
    click on ‘X’ on the Live Chat window, there’s a pop-up prompt to ‘End Chat’. After
    which, you will be prompted to take the survey. Please rate my support and click on
    &#39;Submit&#39; to register your feedback.(5 = Best).Thank you for your time </p>

    (2022-02-09T15:05:34-05:00) [Jose Gomez] {Message} sure


    (2022-02-09T15:05:41-05:00) [Jose Gomez] {Message} thanks

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy