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Account Registration

This document provides instructions for registering a user account and accessing the eSerbisyo Portal online system. It outlines 13 steps for creating an account, including filling registration forms, setting a password, validating the account via email/text, and logging in. It also describes how to recover a forgotten password or unlocked account by resetting the password via email/text link. Key requirements are an 8+ character username and complex password containing numbers, uppercase/lowercase, and symbols.

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Kenneth Lyle Mempin
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© © All Rights Reserved
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135 views11 pages

Account Registration

This document provides instructions for registering a user account and accessing the eSerbisyo Portal online system. It outlines 13 steps for creating an account, including filling registration forms, setting a password, validating the account via email/text, and logging in. It also describes how to recover a forgotten password or unlocked account by resetting the password via email/text link. Key requirements are an 8+ character username and complex password containing numbers, uppercase/lowercase, and symbols.

Uploaded by

Kenneth Lyle Mempin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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User Guide - LRA eSerbisyo Portal User Account Registration

A. The eSerbisyo Portal

The eSerbisyo Portal (the “Portal”) is an online System that can be accessed by the LRA Clients
anytime and anywhere in the world for the purpose of requesting for Certified True Copy
(“CTC”) of titles in the custody of the various computerized Registries of Deeds.

B. Purpose of this Guide

This user guide is intended to provide the detailed steps to be followed by the users in creating
a User Account.

C. User Guide on Creating a User Account

The user shall follow the steps below in creating a User Account using the eSerbisyo Portal:

1. Visit www.eserbisyo.lra.gov.ph.

2. Click “Register”.

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3. Fill out the required details to register a new account, including the username and
password. You may click Reset should you need to reset/clear the input information.

4. To read the Terms and Conditions, click the link “Click here”. Tick the box on the Privacy
Policy and the reCaptcha then click “Submit”.

Important Note:

a. Username

The username must contain at least 8 characters.

b. Password

Users are encouraged to adopt a strong password practice by ensuring that the following
requirements are met:

1) Passwords used are not the name, address, date of birth, username, nickname, or
any term that could easily be guessed by someone who is familiar with the User;

2) Passwords shall be at least eight (8) characters in length;

3) Passwords shall contain characters from three of the following categories:

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a) English uppercase characters (i.e., A… Z);

b) English lowercase characters (i.e., a… z);

c) Base ten (10) digits (i.e., 0,1… 9); and,

d) Special characters.

4) Use of weak passwords are strongly discouraged. Weak passwords have the following
characteristics:

a) Contain less than eight characters;

b) Contain personal information such as birthdates, addresses, phone numbers, or


names of family members, pets, friends, and fantasy characters;

c) Contain number patterns such as aaabbb, qwerty, or 123321; and,

d) Contains some versions of“Welcome123” “Password123” “Changeme123”.

5) Password and username cannot be the same.

5. A pop-up window will appear “User registration has been done successfully. An activation
link has been forwarded to your registered email address”. Click “Close”.

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6. A registration confirmation message will be sent to you through text and email.

7. To activate the account, click the link in the email or text message.

8. You will be redirected to the one-time password/OTP window.

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9. A six-digit OTP will be sent to your email and registered mobile number.

10. Input the received OTP in the box below the “Enter your OTP here” then click “Submit”.

11. If you did not receive an OTP after 5 minutes, click the “Regenerate OTP”. A new OTP
will be sent to your registered mobile number and email address.

12. After submitting the correct OTP, a verification message would appear “Email was

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successfully validated”.

13. You may now log into the eSerbisyo web portal using your Username and Password.

D. User Guide on How to Recover an Account if you Forgot Password

In case you forgot your password, follow the steps below:

1. On the home page, click Forgot Password.

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2. A pop-up window will appear “Account Recovery”. Fill in your registered email
address.

Or you may click Another Way, and the option to fill in your username will be available

3. A pop-up window will appear “A link has been forwarded to your registered email
address”. Click “Close”.

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4. Click the link sent to your email address.

Note: The same link will also be sent to your registered mobile number.

5. You will be directed to the Account Recovery page. Fill in the fields with your New
Password , retype the New Password in the Confirm Password field and then click
“Submit”.

Note: Follow the password requirements and Important Notes as detailed in Step 4 of
this document.

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6. If your password conforms to the password requirement, you will be prompted with this
message: “Password was successfully recovered! You are required to log in
again”. Your LRA eSerbisyo account is now active and ready for use. Click on “click
here” to be redirected to the eSerbisyo home page.

E. User Guide on How to Recover an Account if Account is Locked

The User Account will be locked once you fail to input the correct password after 5 ATTEMPTS.

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1. You will automatically receive an email notification with the link you can use to reset
your password. The same link will be sent to your registered mobile number.

2. You will be directed to the Account Recovery page. Fill in the fields with your New
Password , retype the New Password in the Confirm Password field and then click
“Submit”.

Note: Observe the password requirements and Important Notes as detailed in Step 4 of
this document.

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3. If your password conforms to the password requirement, you will be prompted with this
message: “Password was successfully recovered! You are required to log in
again”. Your LRA eSerbisyo account is now active and ready to use. Click on “click
here” to be redirected to the eSerbisyo home page.

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