MOBILE TRACKER TUTORIAL

Call Recording
With Mobile Tracker App you can record all calls sent and received.

You can view:

▪ Time of call
▪ The duration of the call
▪ The type of call (incoming or outgoing)
▪ The name or telephone number of the contact person
▪ The location and GPS coordinates where the phone is located at the time of the call

Why will you find this feature useful?

Are you worried about who your child is talking to? Do you have employees that you
need to monitor? With this feature, you can listen to all phone conversations.

What are the restrictions?

The call recording may not record both sides of the conversation.

Mobile Tracker App offers a selection of audio recording sources so you can choose the
best performance from registration for your device, but this does not guarantee that
both sides of the call will be registered on all models.

Call recording doesn’t work or it’s

impossible to listen to the recording
All calls are not recorded or the quality of the recording is very poor or nonexistent,
why?

There are 6 possible reasons:

1. There is another recorder working in your phone that blocks Mobile Tracker
App. Android allows only one recorder working, so you MUST remove ALL
other recorders at first, otherwise Mobile Tracker App will surely fail to record
calls.
2. You are using a "voice assistant" app, the app is occupying the microphone,
it's continuously picking up sound from the microphone to recognize your
 "voice command", and this blocks Mobile Tracker App working. Please disable
the voice assistant app.
o The "OK Google" app is the most popular voice assistant in Android
phones, please disable the following option in your phone:
▪ In some phones, disable the "Settings > Google > Search > Voice
> OK Google detection > From any screen" option.
▪ In some phones, disable the "Settings > Google > Search > Voice
> OK Google detection > Say Ok Google any time" option.
▪ In some phones, disable the "Settings > Google > Search > Voice
> Voice Match > Say Ok Google any time" option.
▪ In some phones, disable the "Settings > Google > Search > Voice
> Voice Match > Unlock with Voice Match" option.
o If you are using a Samsung phone please check the "Bixby" app also,
it's Samsung's own voice assistant, you should disable it.
o If you are using a Moto phone please check the "Moto Voice" app also,
it's Motorola's own voice assistant, you should disable it.
o If you are using a Huawei phone please check the "HiVoice" app also,
it's Huawei's own voice assistant, you should disable it.
▪ In some Huawei phones, disable the "HiVoice" app this way:
▪ Open the "Settings > Apps > HiVoice" screen, confirm the
package name is "com.huawei.vassistant".
▪ Click "Force Stop".
▪ In some Huawei phones, disable the "Dialler > Settings > Quick
Calling" option.
▪ In some Huawei phones, disable the "Contacts > Settings > Fast
Calling" option.
▪ In some Huawei phones, disable the "Settings > Smart
Assistance > Voice Control" option.
▪ In some Huawei phones, disable the "Settings > Apps > System
Apps > Voice Dialer" option.
▪ In some Huawei phones, maybe it's in a different location, read
your user manual if needed.
o For other phones it's possible the manufacturer has it's own voice
assistant in the phone, please check it.
3. In rare cases, the program may not record voice calls on some phone models.
This is due to their hardware and software features that deviate from Android
specifications (Non-exhaustive list: Google Pixel, Nexus 6P, Nexus 6, Nexus
5X, Nexus 5, Nexus 4, Moto G4, HTC M7).
4. Only normal calls can be recorded, wifi calls can't be recorded no matter, so if
your phone supports the wifi call feature please disable it.
5. If you use bluetooth headsets, the recording may not be available.
6. If your phone has Android version >= 9, the quality of recording will be very
low or nonexistent, you can try to activate the speaker.
Tracking Call Logs
Mobile Tracker App allows you to view all calls sent, received and missed.

You can view:

▪ Time of call
▪ The duration of the call
▪ The type of call (incoming, outgoing, missed)
▪ The name or telephone number of the contact person
▪ The location and GPS coordinates where the phone is located at the time of the call

Why will you find this feature useful?

It is useful to know with whom your children discuss and therefore to know the identity
of the interlocutors. For your employees, for example, you will be able to detect more
easily any leakage of confidential information.

What are the restrictions?

No restrictions.

Blocking calls
Mobile Tracker App lets you block incoming and outgoing calls from a predefined
number.

▪ Block calls from unwanted numbers

▪ Manage all blockages from the dashboard

Why will you find this feature useful?

Protect your child or employees by blocking access to certain phone numbers.

What are the restrictions?

No restrictions.

WhatsApp
With Mobile Tracker App you can monitor WhatsApp messaging conversations.

▪ View all messages received and sent from different conversations

▪ View the details of each message with its date, type, recipient
▪ No root required - It is not necessary that the phone is rooted

Why will you find this feature useful?

You will be able to monitor WhatsApp conversations of your child or employees. This
will help you keep them safe from external threats.

What are the restrictions?

If the phone is not rooted, the application will retrieve the messages received in the
notification bar and the messages sent via the accessibility of the phone.
To do this, the phone must be correctly configured. See video YouTube for more
explanations.

It is still better if the phone is rooted to be sure to retrieve all WhatsApp messages.

Facebook
With Mobile Tracker App you can monitor conversations from Facebook messaging.

▪ View all messages received and sent from different conversations

▪ View the details of each message with its date, type, recipient
▪ No root required - It is not necessary that the phone is rooted

Why will you find this feature useful?

You will be able to monitor the conversations Facebook Messenger of your child or your
employees. This will help you keep them safe from external threats.

What are the restrictions?

If the phone is not rooted, the application will retrieve the messages received in the
notification bar and the messages sent via the accessibility of the phone.
To do this, the phone must be correctly configured. See video YouTube for more
explanations.

It is still better if the phone is rooted to be sure to retrieve all Facebook messages.

View photos and images

Mobile Tracker App lets you view all the photos taken and images received on the
phone.

▪ View all photos taken

▪ View all downloaded photos / images
▪ Specifies the time, date, and location at which the photo was taken

Why will you find this feature useful?

This feature allows you to preview all photos taken by your child or employees.

What are the restrictions?

No restrictions.

GPS Position History

Mobile Tracker App lets you locate a mobile phone and have a history of GPS positions.

▪ Retrieve the GPS position of the phone every hour with the date, longitude, latitude
and location address
▪ You can set the interval time to 15 minutes instead of 1 hour
▪ View GPS location on Google Map
▪ Retrieve position via mobile network if GPS is disabled

Why will you find this feature useful?

Protect your children by keeping an eye on their travel.
Monitor your employees' travel.

What are the restrictions?

No restrictions.

Real-time tracking
Mobile Tracker App lets you track the position of the phone live.

▪ Track the position of the phone on a Google Map

▪ Retrieve GPS coordinates, date, accuracy, speed and location address

Why will you find this feature useful?

This is very useful to follow your employees or your child directly.

What are the restrictions?

No restrictions.

Skype
Mobile Tracker App lets you track incoming and outgoing messages from Skype
messaging.

▪ View all messages received and sent from different conversations

▪ View the details of each message with its date, type, recipient

Why will you find this feature useful?

This will allow you to monitor your child's Skype conversations.
What are the restrictions?
If the phone is not rooted, you can only retrieve incoming messages via phone
notifications.

If the phone is rooted, you can retrieve all messages.

SMS & MMS tracking

Mobile Tracker App allows you to view all SMS and MMS messages sent or received by
the target device, even those that may have been erased.

You can view:

▪ The content of each SMS / MMS

▪ The message type, if it is a message sent or received
▪ The name of the sender or recipient
▪ The date and time of the message
▪ The location and GPS coordinates of the phone at the time of sending or receiving
the message

Why will you find this feature useful?

Are you worried about who your child is talking to? Do you have employees that you
need to monitor?
You want to know exactly what is said in these conversations?
With Mobile Tracker App it becomes possible now.

This feature can also be useful against academic harassment or leakage of a company's
confidential information.

What are the restrictions?

No restrictions.

File Explorer - Remote File Download

Need remote access to files stored on a device? Access this service for free with Mobile
Tracker App.

▪ Backup media files

▪ Access local files
▪ Save images / videos Facebook
▪ Save images / videos WhatsApp

Why will you find this feature useful?

As a parent, you can see the content stored on your child's phone and make sure there is
nothing wrong with it. This prevents your child from being involved in something
potentially dangerous.

As an employer, you'll be able to monitor the files your employees send or receive on
their phones and make sure there's nothing wrong with your business.

What are the restrictions?

It is important to know that only files stored locally can be downloaded.

The device must also have access to a sufficient internet connection to download the
files.

Audio / Video / Screen

Mobile Tracker App allows you to view live the environment of the phone.

▪ View live phone camera

▪ View what's happening on the screen
▪ Choose the camera you want (front, rear)

Why will you find this feature useful?

This allows you to know what your child is viewing on the phone.

Let's know who your child or employee is talking to.

What are the restrictions?

When viewing the screen, an icon is always displayed on the screen.

Audio recording
Mobile Tracker App lets you record the ambient sound of the phone with a single click.

▪ Record the ambient sound for 1 to 20 minutes

▪ Download and listen to audio file with VLC

Why will you find this feature useful?

This allows you to know the conversations of your employees during their work.

Know what your child tells his friends.

What are the restrictions?

If a call is in progress, recording will not work.
With the free version you can record only for 2 minutes.

To take a picture
Mobile Tracker App lets you take a picture with the target phone with a single click.

▪ Taking a picture with the front or back camera

▪ Use flash if needed
▪ View the photo from the dashboard

Why will you find this feature useful?

This feature is useful to know who is actually using the phone, who your child or
employees are.

What are the restrictions?

No restrictions.

SMS Command
Mobile Tracker App allows you to remotely control the target phone via sending SMS.
You must send an SMS including the SMS password and the action from another phone
to the number of the monitored phone.

Here are the possible actions:

▪ Ring the phone

▪ Enable WiFi
▪ Retrieve location coordinates
▪ Block the phone *

Why will you find this feature useful?

These features can be useful when the phone is not connected to the Internet.

What are the restrictions?

* Only on Android <= 6

Other Features
Remote control offers a whole lot of very interesting features:

▪ Vibrate / ring the phone

▪ Send a voice message to the phone
▪ Send a text message to a popup on the phone
▪ Send an SMS to anyone as if they were leaving the monitored phone
 ▪ Recover GPS position
▪ Take a screenshot
▪ Recover data remotely (SMS, Calls, Contacts, History, Social Networks, etc.)
▪ Retrieve Phone Information
▪ Hide / Show application icon in menu
▪ Enable / Disable Wi-Fi
▪ Restart the phone
▪ Format the phone
▪ Block the phone *

Why will you find this feature useful?

All these features can be useful to find your lost or stolen phone, to recover some data
very quickly.

What are the restrictions?

Some features require root access.

* Only on Android <= 6

Schedule restriction
Mobile Tracker App allows you to restrict the use of the phone by blocking access to all
applications.

▪ Choose the days, start and end times for each restriction
▪ Add as many restrictions as you like

Why will you find this feature useful?

This allows you to limit the use of the phone

Very useful for restricting access to your child's phone.

Application Blocking
Mobile Tracker App allows you to block any application installed on the phone of your
children or your employees.

▪ Instantly block the application you want

▪ Manage all applications blocked from the dashboard

Why will you find this feature useful?

This feature allows you to block an application that seems harmful to your child or
employees.
What are the restrictions?
No restrictions.

History of sites visited

Mobile Tracker App allows you to view all sites visited by your child or employees.

This includes:

▪ The URL of the site

▪ Date of visit
▪ The browser used
▪ Also works in private navigation

Why will you find this feature useful?

This lets you know if the websites your children visit are safe or if your employees are
sailing on non-productive tasks during their working hours.

What are the restrictions?

Supported browsers are Google Chrome, Firefox, UC Browser, Android browser,
Samsung Internet for Android.

Blocking websites
Mobile Tracker App allows you to block access to a website that you think is too
dangerous or contrary to the internal rules of the company.

You will be able :

▪ Block as many websites as you want

▪ Manage your different sites from the dashboard
▪ Also works in private navigation

Why will you find this feature useful?

This feature allows you to restrict access to certain sensitive sites for your child or
employees to be safe.

What are the restrictions?

Supported browsers are Google Chrome, Firefox, UC Browser, Android browser,
Samsung Internet for Android.

Track new contacts

Mobile Tracker App notifies you when a new contact is saved in the address book.

This allows you to:

▪ The name of the new contact

▪ The number of the new contact
▪ The date on which it was added

Why will you find this feature useful?

This feature allows you to learn about new encounters with your children or employees.

What are the restrictions?

No restrictions.