BST Assignment 2
BST Assignment 2
New Panvel
BST ASSIGNMENT 2
Class 12 - Business Studies
Time Allowed: 2 hours
Maximum Marks: 93
a) Goal-oriented b) Pervasive
a) Efficiency b) Effectiveness
c) Cooperation d) Coordination
3. Which statement is related to the principle of Division of Work? [1]
a) Work should be divided into small tasks b) Deparments should be divided into sub
sections
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c) Equity d) Esprit de corps
6. The main profession of Henry Fayol, in the beginning, was ________. [1]
c) a businessman d) an Author
7. Pawan, a manager, expects his subordinates to work for the happiness and pleasure of being in the organisation. [1]
Identify the principle of management violated by the manager.
a) Flexible b) Contingent
c) Dependent d) Absolute
11. This principle will give rise to a spirit of mutual trust and belongingness among team members. Which principle [1]
of management stated by Fayol is highlighted by this statement?
a) Discipline b) Direction
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c) Unity of Command d) Order
13. Match the following: [1]
(a) Principles are designed to get maximum benefits from the human efforts and
(i) Scientific decisions
other resources
(b) Enables the managers to approach various problems systematically and (ii) Useful insight into
scientifically reality
(c) Management principles train the managers in implementing the changes in right (iii) Optimum
direction and at right level in the organisation utilisation of resources
14. What is meant by the statement 'principles of management are contingent'? [1]
15. Identify the principle of scientific management being ignored in the given picture, where boss is eating food [1]
whereas workers are not allowed to take lunch.
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work hard for the organisation. Despite their different interest, they all perform various activities together so as
to achieve the objectives of the company. The career of employees is shown a developmental path through
proper training modules and job enrichment. Ajay is a manager who assigns all duties and responsibilities to his
employees in the department. He uses all sources to develop proper communication with them and leaves no
attempt to motivate them.
i. "As the company has various departments like human resource, marketing, finance, etc., it is necessary for
the company to maintain unity in different departments." Which characteristic of coordination is highlighted
here?
a. It integrates Group Efforts
b. It is a Continuous process
c. It ensures Unity of Action
d. It is Pervasive
ii. At which level of management do Ajay works?
a. Top Level Management
b. Middle-Level Management
c. Lower Level Management
d. Supervisory Level Management
iii. "The career of employees is shown a developmental path through proper training modules and job
enrichment." Which type of objective is fulfilled here?
a. Economic objectives
b. Social Objectives
c. Organisational Objectives
d. Personal Objectives
iv. Which function of management does Ajay perform in the company Ablex Ltd?
a. Directing
b. Planning
c. Organising
d. Staffing
19. Read the following text and answer the question:
[4]
Priya, Riya and Seema are best friends They started a manufacturing unit of garments in Delhi. After a
successful establishment in Delhi. They decided to open one of its branches in rural areas in Haryana with the
objective of reducing the cost and offering jobs to the locals. They assessed and analyzed the type and number of
employees required, keeping in mind that they have to encourage women in rural areas. They also offered
employment opportunities to physically challenged people of rural areas. They satisfy the financial needs of
employees. This step has raised the living standard of people living in rural areas.
i. "They have to encourage women in rural areas and they offered employment opportunities to physically
challenged people in rural areas." Which objective of management is highlighted here?
a. Personal
b. Organisational
c. Social
d. Economic
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ii. "They decided to open a branch in rural areas with the objective of reducing cost and offering job to the
locals. Which social objective is fulfilled by this effort?
a. Using eco-friendly methods of production
b. Providing financial support to community
c. Contribution towards civic amenities
d. Generation of employment opportunities
iii. "They satisfy the financial needs of employees by offering good salaries." This statement highlights which
objective of management?
a. Social
b. Economic
c. Personal
d. Organisational
iv. A business needs to add to its prospects in the long run. Identify the organisational objective highlighted by
this.
a. Growth
b. Profit
c. Survival
d. Production
20. Read the following text and answer the question:
[4]
Divya is the manager of a well-known company manufacturing handicrafts items. It deals in fabrics, readymades
and household items. She decides all variety, quantity and colour of all the items or products for maximising sale
in the market and also allocate resources for their purchase from different suppliers. Then she ensures that there
is sufficient manpower in the company. She prefers to use eco-friendly methods of production. She continuously
monitors whether production is proceeding with as per plans and the quality of output is maintained. She tries to
maintain safety standards and also minimizing the wastage of materials. She formulates overall organisational
goals and strategies to achieve desired objectives.
i. "Divya decides all variety, quantity and colour of all the items or products for maximising sale in the
market."
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a. Economic
b. Social
c. Personal
d. Organisational
iv. Which function of management ensures actual activities conform to planned activities?
a. Planning
b. Coordination
c. Directing
d. Controlling
21. State any seven reasons as to why proper understanding of management principles is necessary. [4]
22. An organisation follows the principles of management. What are the positive effects of each of the following [4]
principles of management on the organisation?
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a. Division of work
b. Discipline
c. Remuneration
d. Order
iv. “However, when it comes to settling the conflicts among her employees, she tends to be more biased towards
her female employees.” Identify the principle of management that are being violated by Radha here?
a. Division of work
b. Discipline
c. Remuneration
d. Equity
24. After completing her Bachelors in Fashion Designing from a well-known college in France, Aditi has opened a [4]
boutique in a posh market in Kolkata. She has divided the work in smaller units and each employee is well
trained to perform his/her task efficiently. The salespersons are allowed to close a deal with a buyer by giving a
maximum of 5 percent discount, whereas the decision to give any further discount rests with Aditi as the final
authority.
In the earlier period of her business venture, employees were asked to put in extra hours of work. In return she
had promised to give them a special incentive within a year. Therefore, when the business was doing well, she
honour her commitment by giving bonus to her employees. She also instructed her employees that
communication from top to bottom should follow the official lines of command. However, she tends to be more
biased towards her female employees, when it comes to solve the conflicts among employees.
Based on the information given above, answer the following questions:
i. Aditi has divided the work in smaller units and each employee is well trained to perform his/ her task
efficiently. Which principle of management is being followed here?
a. Centralization and Decentralization
b. Division of work
c. Discipline
d. Order
ii. "The sales persons are allowed to close a deal with a buyer by giving a maximum of 5 percent discount,
whereas the decision to give any further discount rests with Aditi as the final authority." Identify the principle
of Management being followed here:
a. Centralization and Decentralisation
b. Authority and Responsibility
c. Unity of Command
d. Unity of Direction
iii. “Therefore, when the business was doing well, she honoured her commitment by giving bonus to her
employees.” Which principle of management is being highlighted here?
a. Discipline
b. Order
c. Remuneration to Employees
d. Unity of Direction
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iv. Aditi tends to be more biased towards her female employees, when it comes to solve the conflicts among
employees. Which principle is being violated here?
a. Discipline
b. Order
c. Equity
d. None of these
Question No. 25 to 28 are based on the given text. Read the text carefully and answer the questions:
[4]
Shikha Sharma is the director of Namchi Designer Candles, which has 100 percent women as employees. They also
produce varieties of candles. During Diwali, they produce customized candles meant for the occasion. Shikha plans her
dewali collection in the month of June itself. She has to then ensure that there is adequate workforce and continuously
monitor whether production is proceeding according to plans. Her marketing department also has to be briefed in time
to prepare their promotional and advertising campaigns.
At Namchi Designer Candles, the production and sales department coordinate their work, so that production takes place
according to the demand in the market.
The purchase, production and sales departmental efforts have to be coordinated by Shikha for achieving organisational
objectives harmoniously. The purchase department is responsible for procuring fabric. This then becomes the basis of
the activities of the production department and finally sales can take place. If fabric purchased is of an inferior quality
or is not according to the specifications of the production department, further sales will also decline.
25. At which level of management is Shikha Sharma working in Namchi Designer Candles?
a) Directing b) Controlling
c) Organising d) Planning
27. Identify the concept of management discussed in the above case.
c) Coordination d) Effectiveness
28. Which of the following characteristic of coordination is highlighted in the above case?
Question No. 29 to 32 are based on the given text. Read the text carefully and answer the questions:
[4]
Sunita Singh is a 38-year old entrepreneur who grew up in a rural district called Namchi, South Sikkim. She was very
good in art and craft particularly, Wax moulds. She loved to make candles, often she make into toys and small pieces of
art with wax and used it as a gift for her friends and relatives. She was loved and appreciated for these. Sunita was
never happy with the conditions of the women in her district as most were poor and jobless, so she planned to do
something to solve their problems because she knew that imparting skills for livelihood is needed but she had no idea of
how to implement her idea.
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In August 2012, she met Aaditya Sharma, the Branch Manager of NEDFI, Namchi Branch, a financial corporation
which support local people with skills development programs and also channelize them into revenue generating
activities. Sunita got interested. “I love making candles, then, why not convert my hobby into a venture and involve
these rural women also”, she thought. This led to the establishment of Namchi Designer Candles with the help of
NEDFI, some financial institutions and support from different stakeholders in various dimensions.
Since then, the women have never looked back, despite challenges. The women also faced a lot of harassment but they
could overcome all those troubles. Namchi Designer Candles has 100 percent women as employees and they also
produce varieties of candles. During Diwali, they produce customized candles meant for the occasion. These Diwali
themed candle has been a success in Sikkim as its demand increases on a yearly basis. Namchi Designer Candles has
been receiving numerous awards such as North East Women Entrepreneur of the year 2015-2016 for Sikkim and
Sreemanta Shankar Mission of Guwahati on 26th April 2018 at New Delhi.
A typical day in Sunita's life consists of a series of interrelated and continuous functions. She has to plan a special
festive collection for Diwali. This means organising more funds and recruiting more workers. She also has to regularly
communicate with her suppliers to ensure that deadlines regarding delivery of goods are met. In the course of the day,
she meets customers for a general feedback and any suggestions that they may have.
The purchase, production and sales departmental efforts have to be coordinated by Sunita for achieving organisational
objectives harmoniously. The purchase department is responsible for procuring fabric. This then becomes the basis of
the activities of the production department and finally sales can take place. If fabric purchased is of an inferior quality
or is not according to the specifications of the production department, further sales will also decline.
29. Sunita was never happy with the conditions of the women in her district as most were poor and jobless, so she
planned to do something to solve their problems because she knew that imparting skills for livelihood is needed...
Which objectives of management does Sunita Singh want to fulfill in her organisation?
c) Directing d) Planning
32. The purchase, production and sales departmental efforts have to be coordinated by Sunita for achieving
organisational objectives harmoniously. Identify the characteristic of coordination discussed above.
Question No. 33 to 37 are based on the given text. Read the text carefully and answer the questions:
[5]
Radio XYZ is a company which has improved its functioning by proper management. The company has been good in
deciding and completing targets. In the previous meeting, it was decided that in coming years, company could show
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increase in the number of workers, number of products produced and also the sales turnover. However, recently it
earned a negative reputation under the impact of resignations put forth by two of its departmental heads. These
departmental heads were experts in their fields. One was leading the marketing department and the other was a scientist
of repute who headed the manufacturing department. In the top-level management meeting it was found that such
departmental heads who were specialists in their areas cannot be tackled by unity of command. They were egoistic as
they were specialists. They also realised that the management of three components should always be significant to the
company - employees, process and amount of work to be done.
After the meeting, things started to change for the organisation as all the departments start to work with one single
target of giving back the company its lost fame. There was a combined effort which doubled the revenue of the
organisation. A special regulation system of including every level manager was brought into action. Thus, the overall
functioning of the organization improved.
33. Identify the feature of management highlighted in these lines, "The Company has been good in deciding and completing
targets."
c) Social d) Personal
35. The concept of management missing in Radio XYZ Company is:
a) Coordination b) Control
c) Direction d) Cooperation
36. ... as all the departments started to work with one single target of giving back the company its lost fame. Identify the
feature of coordination being discussed above:
They also realised that the management of three components should always be significant to the company - employees,
process and amount of work to be done.
Question No. 38 to 42 are based on the given text. Read the text carefully and answer the questions:
[5]
Gautam Ltd. is a highly reputed company. Different functions are performed by different individuals in this company,
who are bound together in a hierarchy of relationships. Every individual in the hierarchy is responsible for successful
completion of a particular task. Mr. Girish is responsible for the welfare and survival of the organisation. He formulates
overall organisational goals and strategies for their achievement. Mr. Nikhil ensures that quality of output is maintained,
wastage of material is minimised and safety standards are maintained. Mr. Sanjay assigns necessary duties and
responsibilities to the personnel and motivates them to achieve the desired objectives.
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38. At what level of management Mr. Girish is working?
a) Gautam b) Sanjay
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was keen to find out the reason. He appointed Riya, an MBA from a reputed management institute as a manager
to find out the causes of the business not doing well.
Riya took a feedback from the clients and found out that though they loved the special unique aroma of coffee
but were not happy with the long waiting time being taken to process the order. She analysed and found out that
there were many unnecessary obstructions which could be eliminated She fixed a standard time for processing
order. She also realised that there were many flavours whose demand was not enough. So, she also decided to
discontinue the sale of such flavours. As a result, within a short period, Riya was able to attract the customers.
Identify and explain any two techniques of scientific management used by Riya to solve the problem.
45. In a big steel manufacturing company, there was constant training programme running for the workers [6]
throughout the year. The workers were trained about the machines as the management realised that management
is all about the relationship among workers and their proper handling of the machinery. As the size of the
organisation increased, the management decided to release the hold on day-to-day activities of the organisation.
A more decentralised approach was adopted where the workers could decide about the machines and the amount
of raw material required instead of the traditional centralised approach. The management knows that the external
environment is dynamic. In order to face intense competition, they clarified to the workers that their instructions
should not be taken as a rigid statement and should be modified according to the circumstances.
Identify and explain the three nature of principles of management highlighted above by quoting the lines.
Question No. 46 to 51 are based on the given text. Read the text carefully and answer the questions:
[6]
Monika is working as a Chief Executive Officer (CEO) in Elpis Technology Ltd. Vishal is working as a Production
Manager in the same organisation though he does not possess any specific degree for this post. Ravi is also working in
this organisation and constantly interacts with the workers and explains to them the plans drawn by middle level
management and spends a lot of time correcting the work of Deepak, who is a new worker, and motivating him.
46. Identify the function that Monika would not have to perform as a Chief Executive Officer:
a. Integrating diverse elements and coordinating activities of different departments to achieve overall objectives.
b. Ensuring that wastage is minimised and safety standards are maintained.
c. Analysing business environment and its implication for survival of organisation.
d. Formulating overall organisational goals and strategies for their achievement.
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c) Middle level d) Supervisory level
50. As a Production Manager, identify the function that Vishal would not perform:
a. Ensure that his department has the necessary number of personnel.
b. Interpret the policies framed by the Chief Executive Officer, Monika.
c. Motivate the employees of his department to achieve the desired objectives.
d. Interacting with the actual workforce.
Question No. 52 to 57 are based on the given text. Read the text carefully and answer the questions:
[6]
Divya is the manager of a well-known company manufacturing handicrafts items. It deals in fabrics, readymades and
household items. She decides all variety, quantity and colour of all the items or products for maximising sale in the
market and also allocate resources for their purchase from different suppliers. Then she ensures that there is sufficient
manpower in the company. She prefers to use eco-friendly methods of production. She continuously monitors whether
production is proceeding with as per plans and the quality of output is maintained. She tries to maintain safety standards
and also minimizing the wastage of materials. She formulates overall organisational goals and strategies to achieve
desired objectives.
52. Divya decides all variety, quantity and colour of all the items or products for maximising sale in the market.
a) Staffing b) Directing
c) Organising d) Planning
53. Allocation of resources for their purchase from different suppliers." Which function of management is highlighted here?
a) Coordination b) Planning
c) Organising d) Controlling
54. She prefers to use eco-friendly methods of production. Which objective of management is highlighted here.
a) Personal b) Organisational
c) Social d) Economic
55. Which function of management ensures actual activities conform to planned activities?
a) Planning b) Coordination
c) Controlling d) Directing
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56. She continuously monitors whether production is proceeding with as per plans and the quality of output is maintaine.
Which management function is she performing here?
a) Directing b) Controlling
c) Planning d) Organising
57. Then she ensures that there is sufficient manpower in the company. Which function of Management are we talking about
here?
a) Staffing b) Coordination
c) Controlling d) Organising
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